2012 Facilities & Event Management SuperBook

Facilitiesonline.com

80 VenuesProfiledSteven A. Adelman, Esq.:

Working to CreateA Culture of SafetyPage 8

2012 DIRECTORY152 Madison Avenue, Room 802 New York, NY 10016 Facilities

&Event Management TM

SuperBookFor Booking Agents, Promoters,

Talent Buyers & Special Event Planners

2012Prime SiteAward Winners Page 30

State Spotlight:

Florida Page 80

2012 AwArds of ExcEllEncEPrimE sitE AwArd winnErs: thE BEst of thE BEst ...........................302012 AwArd-winning tEAm lEAdErs ...............................................31AwArds of ExcEllEncE BAllot ........................................................39

columnslooking AhEAd .................................................................................2cAffin’s cornEr ...............................................................................4Booking PErsPEctivEsworking to crEAtE A culturE of sAfEty By stEvEn a. adElmAn, Esq. ..8BusinEss PErsPEctivEsdon't lEt your EvEnt gEt cAught without rAin insurAncE By roBErt wEBEr ............................................................................10closing thoughts ..........................................................................88

uPfrontconcErt wAtch, EvEnt wAtch .........................................................12

stAtE-of-thE-industry“stAging A comEBAck” PErforming Arts cEntEr mAnAgErs wEigh in on strAtEgiEs thAt work in A rEcovEring Economy ...............................................24

fEAturEsnEw york 2015 ..............................................................................20stAtE sPotlight: floridA ..................................................................80f&Em iavm BuyEr's guidE .............................................................18

hot list/midwEstErn ArEnAs ............................................................40Ad indEx ..........................................................................................87

fAcilitiEs dirEctory

The NorTheasT.................................................................................................................42

The Mid-aTlaNTic..........................................................................................................46

The soUTheasT.................................................................................................................48

The MidWesT.....................................................................................................................54

The WesT..............................................................................................................................70

caNada/caribbeaN......................................................................................................76

fAcilitiEs indEx.................................................................................41

30

20

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2012 DIRECTORYFacilities&Event Management TM



2

D isaster readiness drills at the skilled nursing facility whose finance department I managed earlier in my career encompassed practical fire safety. The standard “Stop, Drop and Roll” routine and touching a closed door with the back of one’s

hand are two procedures that immediately come to mind. Additionally, there was training in areas that finance department staff were unlikely to encounter, but due to my position in management, I was required to attend. From those experiences I retained knowledge that I hope to never use, such as having to access MSDS (Material Safety Data Sheet) data to determine how to proceed during the spillage of various chemical solvents.

Years passed since hearing the term MSDS, or even having thought about the acronym. But when it was mentioned during an educational session I attended at the iavm’s Performing arts management Conference in New York in February, memories of my safety training resurfaced. The hour-long session, entitled “Adopting and Promoting a Culture of Safety,” was a source of vital information not only for facilities operations managers for whom safety is an integral part of their day-to-day work, but for the executive management as well.

Getting shot in the eye with a laser and being blown 14 feet in the air by the explosion of a canister of double-fine black gunpowder were the respective factors that motivated two of the speakers to pursue careers in safety. As one would expect, their lecture contained information on how to access useful resources from government agencies such as OSHA (Occupational Safety and Health Administration), and industry groups such as those of electrical engineers, whose services are integral to successful performances. From a business perspective, savings available in insurance premiums and preventing liability were also noted. The underlying theme of the presentation though, as the title would suggest, was the promotion of a “Culture of Safety,” and that message was clearly delivered.

While personal experience forged each of the IAVM event speakers into advocates for the prevention of safety hazards in the workplace, their success in this regard was attained through a resoluteness shared and actively promoted by facilities’ executive and operations management, and inculcated into the culture of each new employee upon joining the facilities’ staff.

In this light, Facilities & Event Management is excited to feature a contribution by Steven Adelman, an attorney whose advocacy for venue safety and legal counsel in this field has received international acclaim. Also look for our feature on the New York City of the future, a spotlight on Florida venues and a roundtable discussion with top performing arts center managers, complementing our Annual Awards of Excellence.

Stay safe.

– David KornChief Operating Officer, Facilities Media Group

[email protected]

2012 Volume20No.1

Chief Operating OfficerDavidKornAssociate PublisherMichaelCaffinContributing EditorAnthonyBildenCreative Direction & DesignScott-GoodmanAssociatesCirculation ManagerThereseLangerBusiness OperationsNadiaDerelieva

©Copyright2012byBedrockCommunications,Inc.Allrightsreserved.Opinionsexpressedinby-linedarticlesandadvertisingcopyarenotnecessarilythoseofthepublisher.Advertisersareresponsibleforallcosts,damagesandclaimsregardingadvertisinginsertions.

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MEMBERSOF:

2 Facilities SuperBook 20092

Facilities®

2009 Volume 18 No.1

Editorial DirectorTimothy Herrick

Associate PublisherMichael Caffin

Account ExecutivesAndrew ReevesHarry Mark

Creative Direction & DesignLester Goodman

Circulation ManagerTherese Langer

Business OperationsLeo Oh

Research ManagerAmber Tavarez

© Copyright 2009 by Bedrock Communications, Inc. All rightsreserved. Opinions expressed in by-lined articles and advertis-ing copy are not necessarily those of the publisher. Advertisersare responsible for all costs, damages and claims regardingadvertising insertions.

Facilities is published three times a year by BedrockCommunications, Inc., 6 East 46th Street, Room 301, New York,NY 10017. Telephone: (212) 532-4150. Fax: (212) 213-6382.

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M E M B E R S O F :

ON THE COVER

(Clockwise) A) Charleston Civic Center;B) Giant Center (interior);C) Coliseo de Puerto Rico;D) Wachovia Arena at Casey Plaza;E) River Center/Adler Theatre (interior);F) and Toyota Center.

FACILITIES: ESSENTIAL TOOL

FOR WORKING SMARTER IN ‘09

Compared to other industries, the live entertainment and event business was robust in 2008 and,according to most industry observers, ticket sales and audience attendance showed little-to-nodecline from the previous year. However, this assessment came with a qualification that many ofthe tickets had been purchased and the events had been held before the more dire economic news

came to the forefront in the 4th quarter of 2008.Even after this relatively strong year, the live entertainment and event industry will not be able to rest on

its past achievements. Our industry doesn’t operate in a vacuum. Rising unemployment, decreasing disposableincome and lack of consumer confidence have the potential to negatively impact ticket sales and the size of theaudience. Filling seats with effective entertainment during a time of economic uncertainty is causing anxietyamong venue managers and bookers. Two things are for sure: (1) Without question, 2009 will be challenging;and (2) in order to meet this challenge, everyone in the industry, from venue managers and their staff to theBooking Agents, Promoters, Talent Buyers and Special Event Planners, will have to work smarter—whichbasically means holding down costs while enhancing the audience experience.

Viewed through this work smarter prism, the 2009 Facilities SuperBook is more critical than ever. The cen-terpiece of this issue is the Annual 2008 Prime Site Awards (listed on page 16). Every year, the Facilities MediaGroup bestows the Prime Site Awards. This special designation—voted on by the readership (Booking Agents,Promoters, Talent Buyers & Special Event Planners) of Facilities—recognizes Venue Excellence, a criteria thatincludes the structural dynamics of a building, the level of technology of its sound, lighting, staging—and thequality of the venue staff. All these components are integral to the success of the performance and audienceexperience. The Prime Site Awards acknowledge those venues that have work smarter.

The other content in this issue—a regionalized directory of North American venues, a Product & ServicesDirectory, a spotlight interview with Greg Diekroeger, former Chair of the Board of the National Associationfor Campus Activities, and Industry Perspective columns on customer service and event service—are all focused

on enabling industry members to work smarter.In addition to print, facilitiesonline is the fastest growing website in

the industry. Facilitiesonline features news, industry links, a fun-to-read-blog, and the industry’s most extensive online database of Arenas,Theaters, Coliseums, Theaters, Civic Centers, PACs, Amphitheatres,University Venues, Fairgrounds, Convention Centers and SpecialEvent Venues. Thousands of Booking Agents, Promoters, TalentBuyers and Special Event Planners use Facilitiesonline every week tostay informed about industry issue and specific events

The way to meet the challenges of 2009? Work Smarter! The 2009Facilities SuperBook (and Facilitiesonline) has been designed to be yourfirst essential tool in achieving that goal.

Timothy HerrickEditorial [email protected]

FOB 1-16 1/13/09 7:39 AM Page 2

ON THE COVERTop: The David A. Straz Center for the Performing Arts in Tampa, FL inspires audiences and artists to dream and discover, to create and celebrate. The 335,000-sq.-ft. PAC complex consists of 5 venues, and is highlighted in our Florida Spotlight (page 80). Bottom: Lady Antebellum brought down the house! The Florence Civic Center was their only stop in the two Carolinas (page 52).

LOOKING AHEAD

TowarD a CulTure of SafeTy

2012 DIRECTORYFacilities&Event Management TM



2012 Facilities & Event Management SuperBook

HP Pavilion at San Jose. Northern California’s Premiere Sports and Entertainment Venue. For availability call 408.999.5809, fax 408.999.5797 or visit hppavilion.com

According to Facilities Magazine,™ we’re a Prime Site Award winner – and that’s got us allfeeling a bit bubbly. A very special thanks to everyone who made 2011 such a vintage year.

THANKS TO ALL THE AGENTS, PROMOTERS, TALENT BUYERS, EVENT PLANNERS AND READERS THAT VOTED US A “PRIME SITE” FOR 2011.

HPP_CorkAD_Facilities.indd 1 5/15/12 12:18 PM

4 2012 Facilities & Event Management SuperBook

Caffin’s

PriMe siTe aWards: More VeNUes, More eNThUsiasM

orner

Many facilities are enjoying their best year since the height of the recession. And while

ticket sales are venues’ bread and butter, there’s nothing like praise from their industry partners in creating live events: talent buyers, booking agents, promoters and special event planners. That recognition happens each year with Facilities media Group’s Prime Site awards, and I have been pleased to see both the nominations and the enthusiasm for the 2012 Awards exceed previous years.

The Prime Site Awards in this issue of Facilities & Event Management SuperBook go to arenas, civic centers, coliseums, multi-purpose facilities, theaters and other live

event venues. Our readers considered multiple criteria – seating configurations, sound systems, ticketing, marketing capabilities and more – to pick their winners. I’m confident that a perusal of these “Best of the Best” (see page 30) can enlighten live event professionals as to the kinds of features and services they can expect from facilities in today’s highly competitive marketplace.

Apart from the variety of venues showcased in our Prime Site Awards, in this issue of the SuperBook we highlight five top arenas in our Hot List (page 40) that booking agents and promoters would do well to consider when routing a tour through the Midwest. Another bit of advice goes to special event planners concerned it might “rain on their parade”: Look into rain insurance. Our guest columnist Robert Weber, president and CEO of Rainprotection.net, explains exactly how rain insurance works and why it’s a smart move that protects against financial loss. (See page 10.)

Just as the weather is often difficult to predict, so is the future of the U.S. economy, which remains in a state of transition. And with the pivotal 2012 presidential election, much hangs in the balance. It’s definitely a time for venue managers to understand their clients as best they can, and vice versa, in order to create strong business partnerships that last into 2013 and beyond. I encourage our readers to delve into this latest edition of the SuperBook and learn the details of what their potential partners have to offer.

And speaking of connecting to venues, I’m looking forward to IAVM’s 87th Annual Conference and Trade Show, VenueConnect, July 21-24 in Fort Lauderdale, FL. The program promises to be packed with cutting-edge educational content. Hopefully, I’ll see you there.

Michael CaffinAssociate Publisher

Facilities Media [email protected]

DealCenter, LLCTake the work out of trade show networking340 Royal Poinciana Way-Suite 317/#345Palm Beach, FL 33480(866) 430-3023; Fax: (201) 624-7316www.deal-center.com

The DealCenter is a turnkey product for trade show, conference or expo organizers. DealCenter, LLC works with trade show, expo or conference management companies to provide an online meeting system that enhances the peer-to- peer networking at the event for attendees and exhibitors. The DealCenter team also provides on-site management of the physical DealCenter or meeting area as well as all technical and customer support.

UrbanRide421 7th Avenue, New York, NY 10001 (800) 525-5750; Fax: (212) 202-9638 www.urbanride.net

Chief Executive Officer: Jeremy MilikowSenior Vice President: Mitch Bornstein, SVP

‘Leading Global Provider of Meeting & Event Transportation’

UrbanRide is a global provider of ground transportation for meetings & events, and uses the top-of-the-line sedans, SUVs, vans, minibuses and motorcoaches. We provide our clients with IMS, our software that enables meeting planners to better manage transportation for their meetings, conferences, conventions, tradeshows & other events. We work exclusively with meeting & event planners and our customer service is the best in the business. UrbanRide is a one-stop solution for meeting & event transportation.

Keppler Speakers4350 N. Fairfax Dr., Suite 700, Arlington, VA 22203(703) 516-4000; Fax: (703) 516-4819www.kepplerspeakers.comSenior VP for Sales and Marketing: John Truran

With Keppler Speakers, creating memorable meetings never felt so easy. With over 25 years of experience, we provide you solid, seasoned expertise, making speaker selection stress-free by managing all of the details. Keppler Speakers saves you precious time by matching you with speakers who are right on target. From proven performers to dynamic rising stars, our speakers bring fascinating, real stories and a gift for inspiring audiences.

93Facilities & Destinations 2009 SuperBook

Yo u r P r o d u c ts & S e rv i c e s R e s o u r c eB u y e r’s G u i de

Don’t Get Stuck in a Fishbowl!The Facilities Media Group

Facilities & DestinationsFacilities • Conference • Planner Guide

Facilities LIVE • Booking GuideFacilities & Event Management

www.Facilitiesonline.com

POTHOS, Inc.2260 El Cajon Blvd. #474San Diego, CA 92104 (619) 546-0621: Fax: (413) 723-7838www.pothos.usPresident & CEO: Michael Patton, CMM

“Our company ethos is Integrity, Clarity and Reliability. POTHOS works in a forthright manner that considers transparent communication as the cornerstone to a successful relationship with our guests and travel partners.”

POTHOS, Inc. is a globally recognized strategic meeting management company and corporate travel agency that specializes in using cutting-edge technology and resources to compete with much larger companies at a value, offering clients cost savings and efficient personal event planning services. POTHOS, Inc. specializes in the following 3 core competencies: 1. Full Service Strategic Meeting Management; 2. Full Service Corporate/VIP Travel Management; 3. Logistics – Freight & People. POTHOS, Inc. is your ONE source for meeting, travel and logistics. Achievement of goals and objectives, ROI and ROO are the basis of our strategic approach.

The C.W. Allen Group, LLC 5130 Cyrus Circle, Birmingham, AL 35242(205) 263-0555 Fax: (205) 263-0557www.cwallengroup.comDirector of Industry Relations: Jackie Jones

Brighter Ideas… Better Results ™

The C.W. Allen Group is North America’s leading event marketing consultancy delivering the industry’s leading exhibitor education and training program, Exhibiting ROI-Q Academy™, which has consistently proven to greatly increase exhibitor success/ROI, to significantly increase exhibitor “retention rates”… and to dramatically increase event sponsorship sales. It is the exhibition industry’s leading and fastest growing exhibitor education, training, and full time/full service “consulting” solution and is fully supported by the International Economic Alliance – conceived at Harvard University, TSEA, BPA Worldwide and ECEF. The C.W. Allen Group delivers the exhibition industry’s leading network quality, global television productions on a risk-free and revenue-generating basis.

The Facilities Media Group

Don’t Get Stuck in a Fishbowl!The Facilities Media Group

Facilities & Destinations SuperBook Facilities & Destinations Mid-Market Review

Facilities & Destinations Planner Guide Facilities SuperBook • Facilities Booking Guide

Facilities & Event Management Facilitiesonline.com

H ome to approximately 200 events annually, the

TD Garden hosts well over 3.5 million people each

year. Offering fl exible confi gurations and fast change-

overs, TD Garden can accommodate events for 15 people

up to 15, 000 people. Make your next event unlike any

other by hosting it at New England’s premier sports and

entertainment facility.

For more information:

www.tdgarden.com/garden617.624.1000

Ad-FacilitiesMagazine_May2012.indd 1 5/21/12 3:49 PM

1st Mariner Arena American Bank Center Arena Arie Crown Theater Blue Cross Arena

BOK Center Cabarrus Arena and Events Center CenturyLink Center Chesapeake Energy Arena

Coliseo De Puerto Rico CONSOL Energy Center Covelli Centre Dunkin' Donuts Center

Florence Civic Center Hershey Centre Huntington Center

INTRUST Bank Arena Landmark TheatreJacksonville Veterans Memorial Arena Laredo Energy Arena

Mohegan Sun Arena New Orleans Arena Oracle Arena Peery's Egyptian Theater

Reliant Arena Times Union Center Verizon Wireless Arena Wells Fargo Theatre

Genesee Theatre

To inquire about SMG-managed facilities call 1.866.BOOK.SMG or visit www.smgworld.com

Congratulations to Our Twenty-Eight Prime Site Award Winners.1st Mariner Arena (Baltimore, Maryland), American Bank Center Arena (Corpus Christi, Texas), Arie

Crown Theater (Chicago, Illinois), Blue Cross Arena (Rochester, New York), BOK Center (Tulsa,

Oklahoma), Cabarrus Arena and Events Center (Concord, North Carolina), CenturyLink Center

(Bossier City, Louisiana), Chesapeake Energy Arena (Oklahoma City, Oklahoma), Coliseo De

Puerto Rico (Hato Rey, Puerto Rico), CONSOL Energy Center (Pittsburgh, Pennsylvania), Covelli

Centre (Youngstown, Ohio), Dunkin' Donuts Center (Providence, Rhode Island), Florence Civic

Center (Florence, South Carolina), Genesee Theatre (Waukegan, Illinois), Hershey Centre

(Mississauga, Ontario), Huntington Center (Toledo, Ohio), INTRUST Bank Arena (Wichita, Kansas),

Jacksonville Veterans Memorial Arena (Jacksonville, Florida), Landmark Theatre (Richmond,

Virginia), Laredo Energy Arena (Laredo, Texas), Mohegan Sun Arena (Wilkes Barre, Pennsylvania),

New Orleans Arena (New Orleans, Louisiana), Oracle Arena (Oakland, California), Peery's Egyptian

Theater (Ogden, Utah), Reliant Arena (Houston, Texas), Times Union Center (Albany, New York),

Verizon Wireless Arena (Manchester, New Hampshire), Wells Fargo Theatre (Denver, Colorado)

Prime Site Winners

1st Mariner Arena American Bank Center Arena Arie Crown Theater Blue Cross Arena

BOK Center Cabarrus Arena and Events Center CenturyLink Center Chesapeake Energy Arena

Coliseo De Puerto Rico CONSOL Energy Center Covelli Centre Dunkin' Donuts Center

Florence Civic Center Hershey Centre Huntington Center

INTRUST Bank Arena Landmark TheatreJacksonville Veterans Memorial Arena Laredo Energy Arena

Mohegan Sun Arena New Orleans Arena Oracle Arena Peery's Egyptian Theater

Reliant Arena Times Union Center Verizon Wireless Arena Wells Fargo Theatre

Genesee Theatre

To inquire about SMG-managed facilities call 1.866.BOOK.SMG or visit www.smgworld.com

Congratulations to Our Twenty-Eight Prime Site Award Winners.1st Mariner Arena (Baltimore, Maryland), American Bank Center Arena (Corpus Christi, Texas), Arie

Crown Theater (Chicago, Illinois), Blue Cross Arena (Rochester, New York), BOK Center (Tulsa,

Oklahoma), Cabarrus Arena and Events Center (Concord, North Carolina), CenturyLink Center

(Bossier City, Louisiana), Chesapeake Energy Arena (Oklahoma City, Oklahoma), Coliseo De

Puerto Rico (Hato Rey, Puerto Rico), CONSOL Energy Center (Pittsburgh, Pennsylvania), Covelli

Centre (Youngstown, Ohio), Dunkin' Donuts Center (Providence, Rhode Island), Florence Civic

Center (Florence, South Carolina), Genesee Theatre (Waukegan, Illinois), Hershey Centre

(Mississauga, Ontario), Huntington Center (Toledo, Ohio), INTRUST Bank Arena (Wichita, Kansas),

Jacksonville Veterans Memorial Arena (Jacksonville, Florida), Landmark Theatre (Richmond,

Virginia), Laredo Energy Arena (Laredo, Texas), Mohegan Sun Arena (Wilkes Barre, Pennsylvania),

New Orleans Arena (New Orleans, Louisiana), Oracle Arena (Oakland, California), Peery's Egyptian

Theater (Ogden, Utah), Reliant Arena (Houston, Texas), Times Union Center (Albany, New York),

Verizon Wireless Arena (Manchester, New Hampshire), Wells Fargo Theatre (Denver, Colorado)

Prime Site Winners

8

If we don’t learn from the tragedies of the past, then all that remains are broken lives, destroyed property and a trail of litigation, which does nothing to keep the same things from happening again.

The terrible images coming out of Indiana last August following the State Fair outdoor stage collapse spurred a group of industry professionals to take action. What began as a series of private conversations late last year quickly turned into a group dedicated to improving safety practices at outdoor events. The discussions continued during conferences in January and February at which many of the same people kept appearing as participants and panelists. During just five weeks from Tour Link in Scottsdale to Pollstar Live! in Los Angeles to the Academy for Venue Safety & Security (AVSS) in Dallas and the AVSS Severe Weather course in Norman, OK, the concept of the Event Safety Alliance (ESA) became a reality.

ESA’s vision starts from the premise that people who do the operations work for entertainment events need clear, easy-to-understand guidance about how to perform their tasks safely -- in other words, best practices. Fortunately, with many years of industry experience between them, the group’s organizers knew that there was no need to reinvent this wheel. In the United States, there is an alphabet soup of trade associations and organizations that promulgate standards that address event production and safety, such as PLASA, IATSE, NFPA and ANSI. Unfortunately, the rigorously vetted rules and standards that have resulted from their efforts tend to be very hard to read.

So the ESA found a valuable template in The Event Safety Guide: A Guide to Health, Safety and Welfare at Music and Similar Events, published by the United Kingdom’s Health and Safety Executive. This best-practices manual is divided into chapters that correspond to the different functional areas of live entertainment events, and most importantly, it can be understood by the boots on the ground. ESA decided that the book, widely referred to by the color of its cover as the “Purple Guide,” was the right starting place.

One of the people involved in these early conversations was Tim Roberts, director and safety advisor for the United Kingdom’s Event Safety Shop. Roberts helped draft the original version of the Purple Guide, and he got the Health and Safety Executive to consent to ESA adapting the English guide to American

THE EVENT SAFETY ALLIANCEWorking to Create a Culture of Safety

standards and terminology. The first piece fell into place.Next, the organizers needed an audience for their

message, which emphasized creating a “culture of safety” at live entertainment events. Indiana was receptive. Jim Digby, ESA founder and production manager for Linkin Park, and Matt Bettenhausen, vice president for security with AEG, arranged for a meeting with Indiana elected officials and state safety officers.

In early April, Indiana Governor Mitch Daniels committed to joining the discussion. Invitations went out to industry allies to show their support for Indiana’s commitment to addressing its issues and for ESA’s safety goals.

The significance of this meeting was underscored when, on April 12, consulting reports were issued by Thornton Tomasetti, Inc. regarding engineering problems with the State Fair roof system and by Witt Associates regarding the State Fair’s emergency preparedness and communication plan. These are key issues on ESA’s agenda.

On April 23, a government office building in Indianapolis was filled with a wide array of experts in various aspects of live entertainment operations. The ESA was represented by temporary structure manufacturers and engineers, event safety directors, artist production managers, private meteorological services, safety training directors, venue managers, industry standards writers, insurance underwriters and even an attorney.

After an introduction by Joe Wainscott, executive director of Indiana’s Department of Homeland Security, Digby gave an impassioned plea for a greater emphasis on event safety, calling it “the single most important issue facing our industry,” and he offered the ESA’s support for Indiana’s ongoing efforts in that regard. Roberts, who flew in from England for the meeting, then gave an overview of the Purple Guide and the merits of having a third-party “safety guy” to give organizers an unbiased assessment of safety information in real time during an event.

Following Roberts, Gov. Daniels promised that there would be “no more avid and attentive and receptive a student” than the state of Indiana in light of the Aug. 13, 2011 State Fair disaster. “We’re going to go to school on those things you have to tell us, and we’ll try to master them and learn them and apply them as well as any jurisdiction anywhere.”

The end of the passionate remarks and valuable

BookINg PersPectivesBookINg PersPectives

By STEVEN A. ADELMAN, ESq.


The evenT SafeTy

alliance’S viSion STarTS

from The premiSe ThaT

people who do The

operaTionS work for

enTerTainmenT evenTS need clear, eaSy-

To-underSTand guidance abouT how To

perform Their TaSkS Safely — in oTher

wordS, beST pracTiceS.

information came too soon. When it was my turn to speak about legal and logistical issues related to Indiana’s quest to codify a culture of safety, I read from the Purple Guide’s table of contents. Really. My purpose was

to explain how straightforward a task the legislators and state safety officials might have to adapt aspects of the guide to Indiana’s statutory and regulatory needs, and to suggest how ESA might be able to further their efforts.

Following the meeting in Indiana, the ESA turned its attention to both organizational and substantive issues. Organizationally, ESA selected as its officers Digby; Bettenhausen; Roger Sandau, CEO of Doodson Insurance Brokerage; Stuart Ross of Red Light Management; and me (because, as Dave Frishberg sang in "My Attorney Bernie", “It’s amazing all the different things your average guy might need a lawyer for”). Substantively, ESA has formed working groups of subject matter experts to “Americanize” the Purple Guide into what we are loosely calling a Red, White and Blue Guide. These groups are also synthesizing relevant portions of existing industry codes as well as the conclusions of the two Indiana consultants’ reports. This is a big job.

Once the first round of drafting is done, we anticipate having the new material reviewed using the same extensive vetting process as the PLASA and NFPA technical committees. Doubtless there will be further editing. Finally, I will write a lawyerly introduction that explains how the ESA intends for people to use the new guide, distinguishing between a law, which one must follow at the risk of prosecution or civil fine, and a best-practices guide like this, which a reasonable person follows in order to show that his or her actions meet the industry standard of care.

Check out the Event Safety Alliance. We could always use more smart people for this interesting and important work.

Resources:Event Safety Alliance: www.eventsafetyalliance.org/tagged/AboutThe Purple Guide: www.hse.gov.uk/pubns/priced/hsg195.pdf

Steven A. Adelman is an attorney with Adelman Law Group, PLLC in Scottsdale, AZ. His practice concentrates on the legal issues that arise during live entertainment events. Adelman is a member of the faculty of the International Association of Venue Managers’ Academy for Venue Safety & Security, author of the monthly Adelman on Venues newsletter and an officer with the Event Safety Alliance. He canbe reached at [email protected].

Indiana Governor Mitch Daniels speaking to the media about the Event Safety Alliance this past April.


10

Finally, all the puzzle pieces you’ve worked so hard and long to assemble are in place. The elusive talent has been buttoned up, the hotspot venue

has been booked and your advertising campaign has created the necessary buzz. Every detail of your event has been choreographed, checked and rechecked. You think you have all the bases covered.

Nothing can go wrong — until it does. The only thing that you couldn’t control happens. All your careful plans are ruined and your event is decimated financially.

You can’t control the weather, but you can protect yourself from the devastating loss and anxiety rain inflicts on you and your business. What could you have done differently? You should have purchased rain insurance.

What Is Rain Insurance?Rain insurance provides monetary protection

for event organizers in those circumstances when rain interrupts or adversely affects their scheduled functions. These insurance policies can shield you from any type of loss incurred. Your payout can cover you from the loss of your perceived potential profits, to any other tangible expenses that may be related to the interruption or interference of your event. Unlike other insurance products, a rain insurance policy will pay you any dollar amount you were contracted for, with no questions asked.

Rain insurance is based on your predetermined amount of rainfall accumulating over a number of predetermined hours. For instance, if you have planned a three-hour outdoor event that would be ruined by a drizzle, you would select for your policy a small amount of rain such as 0.10 (1/10) inch. That amount would have to accumulate over your three-hour event for you to satisfy the terms of your contract. The more hours you insure, the higher the rate, so it’s important to choose the most critical hours that will most directly affect the success of the event.

Let’s illustrate this concept with another example: If there was an event scheduled from 10 a.m. to 5 p.m., you might decide to start protection at 9 a.m., an hour prior to start time, and end coverage at 3 p.m. The earlier hours are usually more important than the later hours, as that is when people are deciding whether or not to attend. Furthermore, by 3 p.m., most if not all potential revenue for this event would have been collected.

Based on a few factors, with one being the amount of hours the insured wants covered, a proper rain threshold is chosen. The dollar amount you insure is the full amount you will get paid. All that needs to

Avoid a Financial Washout Don’t let your event get caught in the rain without insurance

happen is that the agreed threshold for rain accumulates during the specified time period. The event does not have to be cancelled. There is no proof of loss required to pay a claim.

In most other types of insurance, deductibles (in dollar amounts) are used to lower premium costs without losing much coverage; rain insurance allows you to use deductible days for the same reason.

Let’s say an event planner needs a rain insurance policy to cover her entire week-long local event. After careful calculations

and consideration, she feels she can still turn a profit even if there was a complete rainout one day that week, which caused a full day’s loss of revenue. She believes that since her customers know the event spans the entire week, if there is one day

of rain, they will just come on another of the remaining six days. If this event planner’s seven-day policy was written with a one-day deductible, it would pay her for every additional day it rained (that met the insured threshold), starting with the second rainy day.

Although premiums are typically lower the further in advance they are contracted, policies must be purchased at least two weeks prior to the event. This is due to the availability of weather forecasts as it gets closer to the event.

Rain can ruin outdoor events. When weather interrupts an event, you suffer a loss in walk-up revenue, as fewer people attend. In addition, you will lose out on the expenses for promoting, renting equipment, hiring personnel and so forth. Rain insurance will compensate for all of these forms of losses. Cost for such policies varies depending on the location, deductible days and timing of the event.

There are many factors that go into setting up a rain insurance policy correctly. Only use a company that specializes in this type of insurance. Otherwise, you might end up paying for a policy that does not provide you with the proper protection.

Robert Weber is founder and CEO of Rainprotection.net, and is a member of the Weather Risk Management Association. Robert has worked with the CME developing their rain derivatives, and has been profiled in the Wall Street Journal. Rainprotection is among the insurance industry’s leading providers of specialty event insurance products, including: event cancellation, event organizer, exhibitor, tenant user, prize indemnity/promotion and weather insurance. Robert can be reached by email at [email protected].

BUSINESS PersPectivesBUSINESS PersPectives

By RoBeRt WeBeR

Rain can Ruin outdooR events. When

WeatheR inteRRupts an event, you

suffeR a loss in Walk-up Revenue.


Where Great Events Create Lifetime Experiences

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FrontUp FrontUpEVENT WATCH

Fans who attend the Tampa Bay Lightning’s 2012-2013 regular season games will enjoy a new $5-million, center-hung HD video display system installed at the Tampa Bay Times Forum following last year’s $42-million arena transformation. Developed by Daktronics, the system will feature four video displays, the largest in any U.S. or Canadian arena. It will include a state-of-the-art control room, and allow for a true HD signal with 1,296 lines of resolution.

The Lincoln City Council has approved contracts for SMG and SAVOR Food & Beverage to manage and service the Pinnacle Bank Arena, currently under construction in the Haymarket area of downtown Lincoln, NE. In addition, SMG will manage the Pinewood Bowl Theater in Lincoln’s Pioneers Park and operate and program a nearly 500,000-sq.-ft. festival space and parking area located northwest of the new arena. The 16,000-seat, $179-million Pinnacle Bank Arena will be home to the University of Nebraska Cornhusker Big 10 Men’s and Women’s basketball teams when it debuts in September 2013.

At the grand re-opening of the University of South Florida’s Sun Dome are (l-r): Global Spectrum’s Dan Krone, assistant director of operations; Tom Bradley, box office manager; Wayne Letson, facility engineer; Lavar Smith, event manager; Trent Merritt, general manager; Sara Webster, director of marketing; Nicole Williams, director of finance; USF Mascot Rocky; Brian Hixenbaugh, University of Central Florida (UCF) arena general manager; Seth Benalt, assistant general manager; Shannon Darby, operations manager; Ron Rideout, UCF assistant general manager; Doug Higgons, regional vice president; and Comcast-Spectacor’s Mich Sauers, senior vice president of business development.

For booking and space availability please contact Nikki Haddad.

Colorado Convention Center /Wells Fargo Theatre/ SMG | 303.228.8061 | [email protected]

at our Prime Site Award Winner.

For booking and space availability please contact Nikki Haddad.

Colorado Convention Center /Wells Fargo Theatre/ SMG | 303.228.8061 | [email protected]

at our Prime Site Award Winner.


FrontUp FrontUp

CoNCErT WATCH

When the Zac Brown Band visited Chesapeake Energy Arena on April 26, each member was presented with a bottle of Oklahoma wine and a special-made bottle stopper from Blue Sage Studios in Oklahoma City. Pictured from the arena are (l-r) General Manager Gary Desjardins, Event Marketing Manager Stacey Aldridge, Event Coordinator Mallory O’Neill and Director of Sales and Marketing Tim Linville (far right), along with members of the Zac Brown Band.

Russell Peters, described as Canada’s biggest comedy export, returned to his homeland for a sold-out show at Air Canada Centre on June 16. Among the top 10 highest-earning comics in the U.S. in 2009 and 2010 according to Forbes, Peters is featuring all new material as part of his Notorious World Tour. The 19,800-capacity Air Canada Centre is located in the heart of downtown Toronto, home to 2.5 million people.

Presentations include cultural events, dramas, comedies, dance, and musical acts from local arts organizations and national touring artists, making the Burnsville

Performing Arts Center the heart of the Twin Cities entertainment scene.

From gala gatherings to top name entertainment, the Burnsville Performing Arts Center is the place for your next event.

Booking Contact: Brian [email protected]

Phone: 952-895-4675 www.burnsvillepac.com

The Main Hall seats 1,014 and can be utilized for lectures, seminars, and performances. The VIP Suite provides a private setting for

board meetings, business presentations, and intimate formal dining.

The Black Box Theatre is a versatile space, ideal for smaller productions and

business break-out sessions.The Atrium is perfect for banquets, receptions,

as well as trade show display space.


FrontUp FrontUp

CoNCErT WATCH

New Edition brought its tour to the 18,345-capacity Bankers Life Fieldhouse on May 31. Members of the band were welcomed to Indianapolis by Susan Williams of Indiana Sports Corporation and Courtney Howell of Pacers Sports & Entertainment (center, holding Pacers shirt). An R&B group formed in Boston in 1978, New Edition is often credited for starting the boy band movement of the 1980s and 1990s. The group’s current tour includes founding member Bobby Brown as part of the sextet.

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6 Facilities & Event Management2009 Buyer’s Guide

37Facilities Booking Guide 2008


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19-50 Final 9/5/08 8:35 AM Page 37


SUN CITY GRAND, AZBISMARCK CIVIC CENTER, ND

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MTS is a leading manufacturer of premium quality banquet and foodservice seating for the hospitality market. The com-pany’s wide selection of products includes extensive lines of stackable banquet and convention chairs, folding tables and staging products, guest room task chairs, and foodser-vice/dining seating and tables. MTS attributes its success

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New York

2015One constant in so many of our lives, particularly

in our line of work, is being a fan. Being a fan may be mere entertainment for some, but it serves as an elixir for others. Fandom creates an

unchallenged sense of unity, belonging and loyalty, and can be an experience that transcends everyday lives. On the other hand, being a fan can provide great angst and disappointment.

With disappointment in mind, let us consider Nassau County Veterans Memorial Coliseum anchor tenant, the New York Islanders. During the late 1970s and early 1980s, Mike Bossy and the rest of the Islanders’ Hall of Fame line were an invincible hockey team that went on to win four consecutive Stanley Cups from 1978-79 through 1982-83. At the same time, the Islanders’ success and grit created a rivalry that bordered upon pure hatred between their fans and fans of New York’s senior hockey team, the New York Rangers. Those were glorious times for fans of the young Islanders team. However, the 1983-84 hockey season introduced New York and the world to an Edmonton Oilers team that was simply superior to the Islanders. Although the


Islanders had a few respectable seasons after 1984, Wayne Gretzky & Co. delivered the Islanders a knockout blow from which they never recovered, the effects of which are still reverberating on Long Island. Mediocrity now reigns under the rafters of Nassau Coliseum, and the New York sports rivalry of yesteryear has become the stuff of legend, difficult to believe it ever existed.

This past August, while in Phoenix attending IAVM’s 86th Annual Conference and Trade Show, I was also following a referendum in Nassau County, where voters were considering whether the county should borrow $400 million to rebuild the aging Nassau Coliseum before 2015, when the Islanders’ lease ends, and develop the property surrounding the arena to include a minor league ballpark.

Nassau County Executive Edward Mangano’s office had an independent economic impact analysis performed that detailed significant losses to the County were a new home for the Islanders not built. The numbers were staggering: $240 million in lost sales to the county and more than 2,600 lost jobs with a value of a little over $100 million out of Nassau County residents’ pockets. In addition, annual losses of sales, hotel and entertainment taxes alone were estimated to be about $8 million. The economic effects would ripple to the lodging, restaurants, bars, transportation, retailers and others. One would think this special election would show high voter turnout. Sadly, attendance at the polls in Nassau County — similar to attendance at Islanders games — was feeble. With only 17 percent of eligible voters taking part in the election, 56 percent of the voters rejected the plan, leaving Islanders owner Charles Wang in a precarious position. Wang has been an owner that has tried to put a quality team on the ice, and deserved a show of support for the losses he incurred attempting to do so. The referendum’s results reportedly left Wang “disappointed and heartbroken.” Mangano’s office will try again to keep the Islanders in Nassau, but it appears that the love affair between

Long Island and its hockey team is coming to a close.

New York business has no time for sad stories. In early September 2011, the NHL was reported by New York Newsday and other media outlets to be in discussions with Brooklyn’s (soon to be completed) Barclays Center about the possibility of hosting an NHL team. Months later, it was announced that this fall, the Barclays Center will host an exhibition game between the Islanders and New Jersey Devils.

Recently, Brooklyn Nets and Barclays Center owner Bruce Ratner went on the record stating to the Associated Press that the arena “was made for hockey and basketball. It could easily support a hockey team.”

Naysayers claim that the Barclays Center was designed primarily for basketball and its hockey seating capacity would be only a little more than 14,000, making it the smallest hockey arena in the NHL. We tend to disagree. With the Islanders’ perennial low attendance, a new arena in Brooklyn could create excitement, increased attendance and new fans. Furthermore, smaller venues are not necessarily detrimental to a team’s success. Fenway Park’s and Tropicana Field’s seating capacities are far less than the rival Yankee Stadium and other venues, and both have hosted championship teams in the last decade. If the Islanders moved to a 14,500-seat venue in Brooklyn, perhaps they could work their way back up to sell-out crowds and bring some life back to a rivalry of years gone by, coupled with a return to the team’s fabled glory.

ManhattanA subway ride from Barclays Center will take you to New York City, home of countless events and a multifarious selection of venues, large and small, as attendees of IAVM’s recent Performing Arts Managers Conference can attest to. Be it Madison Square Garden or Yankee Stadium for larger performances, or classical venues such as Carnegie


Hall, New York City is rich with venues to host world-class events.

One of the annual events that has received little coverage in these pages in the past, but has been gaining publicity in recent years, is New York’s Mercedes-Benz Fashion Week. Until recently, the event, in which designers display their latest collections and trends at runway shows, had been hosted in tents at New York’s Bryant Park adjacent to the “Garment District,” where many of the designers have traditionally been headquartered. Due to reported disagreements between the Park’s management and event planners, Fashion Week moved its shows to Lincoln Center.

New York’s Hudson Yards now houses railroad cars, but has been the topic of New York City development plans for years. New York Mayor Michael Bloomberg had hoped to build a multi-purpose stadium for the New York Jets on the site, but those plans did not meet New York State’s approval. Not dissuaded in his mission to create growth in New York City, Bloomberg pressed ahead with his plans and in early November held a press conference at the site to announce that the first major commercial tenant would anchor a new 51-story office tower in Hudson Yards, with groundbreaking to commence in early 2012 and completion slated for 2015.

Bloomberg’s vision did not stop with creating commercial and residential real estate at the site. In 2010, the National Endowment for the Arts approved a $100,000 grant for the development of an arts center at Hudson Yards. The five-story building, to be located on 30th Street between 11th and 12th Avenues, would house a museum and rental exhibition space called Culture Shed. The mayor noted, “Fashion week has grown so much. It’s outgrown Lincoln Center already. It certainly outgrew Bryant Park a long time ago. … The fashion industry is part of our diversification plan. ... It’s an enormous industry that creates a lot of jobs. ... We need to make sure that we have the venues for these kinds of events, and the Cultural Shed is one of those buildings that would be built to be able to handle that [Fashion Week] along with other [events].”

If the current design of the Culture Shed is built, it will prove to be an architectural marvel. The five-story building has

a footprint of 22,000 sq. ft. However, two deployable outer sheds fit over the base of the building and can be rolled on tracks on the east and west sides of the structure to create an exhibition hall of over 55,000 sq. ft. As such, the Culture Shed will increase New York’s ability to compete for key shows and exhibitions in the years to come.

Staten IslandDown the Hudson River and across New York Harbor lies Staten Island. Although its

population has swelled and decades have passed since the primary method of reaching the Island was by ferry, venues in the “forgotten borough” remain forgotten. Former New York City Mayor Rudy Giuliani attempted to stimulate the economic development of Staten Island’s waterfront with the construction of Richmond County Bank Ballpark. The baseball stadium affords breathtaking views of the Manhattan skyline and is home to the New York Yankees’ Class A minor league affiliate Staten Island Yankees. Bloomberg has attempted to continue the Island’s growth with tax incentives, and one of the proposals has piqued the City’s interest.

Rivaling England’s EDF Energy London Eye Ferris wheel on the Thames, a taller, 600-foot Ferris wheel is being considered for Staten Island’s north shore waterfront. Borough President James Molinaro is excited to say the least, calling it in an interview with Bloomberg (News), “The greatest thing that has been proposed for Staten Island.” As a lifelong Staten Islander who has watched shiploads of tourists take the free ferry ride to Staten Island only to turn around and head back to Manhattan, the idea of a world-class Ferris wheel holds great merit. Once in the area, tourists may not only decide to take in a minor league game during the summer months, but other venues in the area, be it the Richmond County Bank Ballpark or the nearby landmark St. George Theater, would be fertile ground to attract new talent for a wider array of year-round performances. Hopefully, the waves of change would continue to ripple from there.

There is plenty of time for change in the years leading up to 2015. Nonetheless, it is a year that New Yorkers, Facilities Media Group among them, already have marked in their calendars.

—David Korn, Chief Operating Officer, Facilities Media Group

New York City is rich with venues to host world-class events

Staging A ComebaCkBob Nocek has been president/CEO of the nonprofit Carolina Theatre of Durham, Inc. since July 2010, overseeing a City-owned complex that includes a 1,000-seat historic theater and two cinemas. He was previously assistant general manager with SMG at Wachovia Arena in Wilkes-Barre, PA, where he also held the positions

of director of sales and marketing, director of operations and box office manager. He began his career in 2000 as program manager for the F.M. Kirby Center for the Performing Arts in Wilkes-Barre. He serves on the Board of the North Carolina Presenters Consortium.

Leslee Stewart is the general manager of the historic 3,000-seat Paramount Theatre in Oakland, CA, and has held the position since 1999. Originally from Hamilton, Ontario, Canada, Stewart earned a bachelor of arts degree with a major in history from McMaster University. Her career in public assembly management began in

1985 at Copps Coliseum, and in 1991 programming of Hamilton Place Theatre was added to her responsibilities. In 1997 Stewart accepted the position of assistant director of touring and routing with Feld Entertainment in Vienna, VA, working with major venues across the United

States and Canada on the routing of Disney On Ice and Ringling Bros. Barnum & Bailey Circus. Stewart resides in Fremont, CA, with her husband, Steven Kirsner, director of booking and events at the HP Pavilion in San Jose, CA.

Robyn L. Williams, CFE has managed performing arts facilities for more than 25 years in such cities as Houston, Charlotte, NC, and since September 2000, Portland, OR, where she is the executive director for the Portland Center for the Performing Arts. Williams is an active member of the International Association of Venue Managers

and a past president of IAVM, and currently serves on the IAVM Foundation. In 2007, she was voted one of the “Top Five Women of Influence” by Venues Today magazine.

Joan Squires has been the president of Omaha Performing Arts since its inception in 2002. The nonprofit organization manages two nationally recognized landmark venues – the Holland Performing Arts Center, with its acoustically acclaimed 2,000-seat Kiewit Concert Hall, and the Orpheum

Theater, a proscenium 2,600-seat theater. Under Squires’

24

StAte-of-the-InduStryParamount Theatre, Oakland, CA


By Anthony Bilden

the modern North American performing arts center (PAC) has come a long way since it debuted in the 1960s with trailblazers like New York’s Lincoln Center and the

Music Center of Los Angeles County in California. The PAC ultimately became a catalyst for urban revitalization, as well as the anchor of arts and culture for its entire community, not just the elite. It serves to draw big-name acts and touring companies that raise the profile of the city and bolster the local economy. At the helm of these missions are the PAC managers, and the major challenge they’ve been contending with in recent years is the downturn of the national economy, and the resulting slump in ticket sales and number of events.

leadership, Omaha Performing Arts presents nearly 500 events each year and has brought more than 1.7 million people to the venues where world-class performances in dance, jazz, Broadway, popular and family entertainment have been presented. During her 25-year career in arts management, Squires has been active in several professional organizations and has received numerous industry awards. She holds master’s degrees in both music and business administration from the University of Michigan.

Michael S. Taormina, CFE is managing director of the Cobb Energy Performing Arts Centre. He has over 35 years of experience in opening and operating major performing arts facilities, including the Hobby Center for the Performing Arts in Houston, Benedum Center for the

Performing Arts in Pittsburgh, New Orleans Cultural Center and New Orleans Theatre of the Performing Arts. Taormina is the past chair of the International Association of Assembly Managers Foundation. He also serves on the Board of Directors of the Metro Atlanta Arts and Culture Coalition, and is a member of The Broadway League. A New Orleans native, Taormina earned a BA degree in speech from Southeastern Louisiana University and did graduate study in dramatic arts at the University of North Carolina, Chapel Hill.

25

PAC mAnAgerS weIgh In on StrAtegIeS thAt work In A

reCoverIng eConomy

Carolina Theatre of Durham


“With the exception of some top performances and artists, there’s still

price sensitivity in our market.”

—Joan Squires, President, omaha

Performing Arts

“We’re wrapping up a record year with a 50-percent increase in ticket sales over

our best prior year.”—Bob nocek, Carolina

theatre of durham, Inc.

Fortunately, business has picked up as of late, according to the five industry leaders who participated in our PAC Manager Roundtable, conducted via email. Ticket sales are up from last season, which is always encouraging. Still, price sensitivity has become part of the “new normal,” and that applies to ticket buyers as well as promoters and booking agents, who are increasingly keen on co-promotions to help offset the high cost of touring. Promotion and marketing in general has undergone a sea change that PAC managers are quite aware of: The usual event marketing channels have largely been superseded by social media. Many PACs are still getting up to speed on the social media front.

Staying current also means facility renovation, of course, and most of our Roundtable participants report significant improvements that will give artists, promoters and booking agents more reason to partner with their facility. And audiences will get a little more “bang for their buck” when they experience, for example, Carolina Theatre of Durham’s completed renovated building, sound enhancements in its historic Fletcher Hall and new high-definition digital projectors. Meanwhile, Paramount Theatre in Oakland, CA, is adding a full-service bar to its Grand Lobby and continuing refurbishments of its historic, 81-year-old building. Omaha Performing Arts is replacing the rigging system at the Orpheum Theater, and Portland Center for the Performing Arts is looking forward to upgrading its patron amenities and tech features.

These days, it’s especially important for PACs to stay competitive by ratcheting up the quality of their facilities, given another overall trend

cited by our participants: the number of venues is disproportionately large relative to the number of acts. That means PAC managers are pressured to ensure the drawing power and effectiveness of their facility. For that, they depend more than ever on an exceptional staff, and ensuring that the best team players are on board is one of the top priorities expressed in this Roundtable. Both on stage and behind the scenes, performing arts centers are about performance.

economic health of Live entertainment IndustryNocek: I think things are absolutely improving. We’re wrapping up a record year with a 50-percent increase in ticket sales over our best prior year. Now, some of the growth is attributable to booking and marketing changes. But we were coming off one of our worst years in recent history, and I don’t believe the turnaround could have happened so quickly had it not been for general improvement in the economic climate. I also see it in the number of artists we’re being offered compared to two years ago – I think artists are feeling a bit more

StAte-of-the-InduStry

26

“I view my role of general manager not unlike that

of an orchestra conductor.”

—Leslee Stewart, general manager, Paramount theatre

most Significant Industry developmentSquires: There have been a number of significant developments, some of which are: the impact of technology on ticket purchasing, including the ability of patrons to purchase online, select their own seats and print tickets at home; artists making later decisions on tours and bookings; the advent and continued growth of social media and its impact on our communications to audiences. We’ve started using Facebook, Twitter and YouTube to connect our audiences with Omaha Performing Arts and provide additional content to enhance the experience of a live performance.

Nocek: One of the most dramatic changes I’ve seen has been the shift in marketing – the methods that might have worked 12 years ago when I got into this business just don’t seem to sell tickets any more. We’ve cut back on print ads, television ads and radio ads, because we don’t see the return for the money. Instead, we focus on growing our e-mail list, building our base on Facebook and Twitter, and we’re about to make a significant push into using analytic data in our database

comfortable that they’ll be able to sell tickets in the year ahead than they might have in 2010.

Stewart: We are seeing an improvement in the health of the live entertainment industry based on an 8-percent increase in the number of events held in 2011/2012 over 2010/2011, along with an improvement in the economy by a corresponding rise in ticket sales.

Squires: The economy has been good in Omaha. Omaha Performing Arts has received acclaim for its string of sold-out or exceptionally well-attended events. Ticket buyers often make their purchase decisions based on price. People will purchase tickets for artists or shows they want to see. However, with the exception of some top performances and artists, there’s still price sensitivity in our market. Overall, the economic health of the live entertainment industry appears to be improving and we are very optimistic for the rest of 2012.

Williams: In our world ticket sales have been pretty strong in spite of a weak economy in Oregon. That said, I think audiences are more price sensitive so ticket grosses aren’t what they used to be, but I’m hopeful that is changing. I wish the artists would think about things like price sensitivity and the economy and reflect that in their deals. I continue to be optimistic. “If you listen,

be open to ideas, you can be successful.”—michael S. taormina,

Cfe, managing director, Cobb energy Performing

Arts Centre

StAte-of-the-InduStry


“We want to be a partner with our loyal promoters

during the tough time so they’ll

remember us when they’ve got a hot show.”

—robyn L. williams, Portland Center for the Performing Arts

to even further target customers. Mass marketing doesn’t work anymore – you’ve got to make direct connections with customers. In the end, you wind up with a more committed and loyal audience, but making that switch is hard and takes time. And unfortunately, I think most venues – especially our size – are way behind the curve. By the time they get up to speed on Twitter, it will be something else. It keeps changing, and you have to accept that it keeps changing and be ready to evolve with it. I don’t know what’s going to sell tickets in five years, because the pace of the evolution is so fast.

Williams: Performing arts venues are starting to think and act more like our arena counterparts. There used to be so many “sacred cows” in the PACs – no food or beverage in the theater, very traditional food and beverage offerings, even the way we manage and sell tickets. Now it’s common to have beverages in the seating area, our food and beverage offerings could include pretzels and roasted nuts, and we are actively utilizing dynamic pricing and other digital marketing technology to sell more tickets. I suppose if you get broke enough you start considering every option you possibly can to help the bottom line.

Taormina: There are too many venues. Many metropolitan areas are seeing a rise in arenas and PACS as revenue engines for their communities. Unfortunately, there is not enough product to accommodate all these venues.

State of Co-promotionsNocek: They’re on the rise for us. I want to make our venue as appealing as possible to national promoters. With only 1,000 seats we’re often overlooked – so I’m

willing not only to co-promote but to share downside risk and reduce internal expenses for any reputable promoter on a national or regional level. We’ve had quite a few successful co-promotions in the past year – our partnerships included Live Nation, Cat’s Cradle, Durham Performing Arts Center, Duke Performances and the NC Comedy Arts Festival.

Squires: Overall co-promotions appear to be on the rise throughout the industry. Due to the economy, more artists and promoters are less willing to accept total risk. We often are able to use these co-promotions to leverage the artist or group’s appearance with special arrangements for donors or season ticket holders.

Williams: I think they are on the rise. We don’t currently promote but I can see that in the future we may have to do more to help the promoter out. I think where we may need to step up is when a show is not doing well and a promoter is about to lose his shirt. We want to be a partner with our loyal promoters during the tough time so they’ll remember us when they’ve got a hot show.

what Audiences expectNocek: I believe our audience wants two things – a great customer experience, and a quality performance. The first we have nearly total control over. The second we can’t always control, but it’s always a consideration when we’re booking. Our customer service efforts – from ticket buying through the performance – have improved significantly in the past two years. When I took over as president/CEO in July 2009, the first thing I did was set out to find staff whose experience was much broader than what we do here. I looked for people who had faced bigger challenges, dealt with more difficult situations, so that they would not only see what we needed to improve, but they wouldn’t get rattled when problems



arose. Then I gave them total control to rebuild their teams as they needed, with a focus on customer service.

I also believe strongly that content comes first, so we’re willing to make aggressive deals to ensure that the Carolina Theatre is considered for any tour that makes sense in a venue with 1,000 seats. We ask the public to support us as donors, sponsors, ticket buyers and volunteers, and they’re only going to engage with our organization if they believe in what we’re putting on stage. It’s my priority to bring the highest-quality performances as often as possible.

Stewart: The audience in the San Francisco Bay Area expects top entertainment, excellent customer service, convenience in terms of purchasing tickets, public transportation, and assurances that they will be safe and secure both in the area surrounding the venue and within the venue.

Squires: I believe audiences want high quality, professional arts and entertainment. They want to attend these performances in a well-maintained venue with great audience amenities and accessible ticket prices.

Williams: They want a lot of bang out of the considerable bucks they pay to see a show, so we try to meet those high expectations from the moment they step foot in the door. We create an environment that is interesting, inviting and welcoming. We want everyone to leave saying, “Wow, wasn’t that fun!” We are constantly asking ourselves, “How can we be better? What more can we offer?”

management PhilosophyTaormina: I trust the people who work for me. Good leaders have my trust. Not all business models will be 100 percent the way you want it. But if you listen, be open to ideas, you can be successful both professionally and personally.

Nocek: My staff needs to work hard to be competitive in a market with two PACs more than 2,500 seats, a variety of venues both public and University-owned on both sides of our capacity, and some incredibly strong clubs with national reputations. And so I need people with bigger experience who don’t get rattled and feel like they can take on the world. They need to be assertive and committed, and willing to fight for their departments. We’ve doubled the number of shows we’re presenting in-house, so we don’t have time for handholding or drama. If you can communicate a vision for your department and you’re willing to do everything to make that succeed, then we want you on the team. And if not, then we’ll find someone else.

Stewart: I view my role of general manager not unlike that of an orchestra conductor. While my experience is primarily on the facility management side, with a short stint on the production side, I lead as a generalist, while staffing is comprised of specialists. Understanding your company’s mission and values and keeping the “big picture” in the forefront is essential to success. Strategizing, researching, making calculated business decisions, and having a plan “B,” all foster the basis for change management. Communicating to employees that the organization values honesty, integrity and ethical behavior is also important. Management should lead through example, teach, engage in open and lively discussions, and have open lines of communication, share information, help each other be successful and finally document.

Squires: Hire the best people who are passionate about their work, and give them the tools they need to do the job. Look at actions and activities in the most positive light. No surprises.

Williams: Be the best. We don’t have to be the biggest, the richest or the sexiest venue in town, but we need to be the best at what we do. And never think you’re there yet. You can always do better.

32 Facilities 2010–2011 Booking Guide

Reliant PaRkOne Reliant ParkHouston, TX 77054(832) 667-1400; Fax: (832) 667-1748www.reliantpark.comAssistant General Manager: Jeff Gaines

Snapshot: Reliant Park is the premier entertainment, sports, convention, trade-show and special event complex located in Houston’s South Main corridor. The complex features three distinct facilities – Reliant Stadium, Reliant Center and Reliant Arena. Reliant Park encompass-es 350 acres has 26,000 parking spaces and hosts more 600 events per year.Capacities: Reliant Stadium (71,500 seats and 125,000 sq. ft. of space for general sessions, catered functions and/or exhibits).Reliant Center (1.4 million gross sq.ft/706,213 sq. ft of single level contiguous exhibit space divisible into 11 separate halls also has 61 meeting rooms).

Reliant arena (approximately 8,000 seats and a 2,000-seat pavilion and 350,000 sq. ft. of exhibit space).the key feature of the Reliant Park complex is its flexibility. With four unique and adaptable venues, the Reliant Park complex has the versatility to accommodate any variety of events rang-ing from corporate meetings and team building seminars, to employee apprecia-tion and holiday parties! Backstage areas: 4 meeting rooms and 20,000 sq. ft backstage floor space 2 Locker rooms with showers and 15,000 sq. ft of catering/hospitality area.Marketing: An email database of 170,000 for pre-sales and special offers.Parking: 26,000 spaces.Demographics: Houston is the fourth most populous city in the United States. The greater Houston metropolitan area has a population of approximately 4 million people. The Houston City Statistical Area (CSA) covers 12,476 square miles. Houston is also a major media market, ranking 10th in size.

76 Facilities SuperBook 2009The West

AMERICANBANKCENTER901 N. ShorelineCorpus Christi, TX 78403(361) 826-4100; Fax: (361) 826-4905www.americanbankcenter.comGeneral Manager: Marc Solis

Corpus Christi’s Premier Event CenterSnapshot: AmericanBank Center islocated downtown in the Sparking Cityby the Sea, along the beautiful CorpusChristi bayfront. The architecturallypleasing building includes an Arena,Auditorium, and Convention Center.From sparkling glass to Texas lime-stone, the center’s improved facilitiesare a pleasure to see and experience.The AmericanBank Center Arena ishome to the CHL’s Corpus ChristiRayz hockey team, the Corpus ChristiSharks arena football2 team, and theTexas A&M University-Corpus ChristiSouthern Conference IslandersBasketball teams. The AmericanBank

Center Selena Auditorium, originallybuilt in 1979, has earned an OutstandingAcoustical Rating and has been one ofthe most attended venues for entertain-ment in the Coastal Bend area.Seating Capacities: AmericanBankCenter Arena – 9,000 +; SelenaAuditorium – 2,500.Exhibition Space: 76,500 sq. ft. (total);Bayview Ballroom – 20,000 sq. ft.;Watergarden Room – 25,366 sq. ft.Staging: StageRight brand stage, fullcapabilities for any size event.Sound/Lighting: State-of-the-art arenalighting system and arena sound system.Backstage Areas: 5 dressing rooms, 2 pro-duction offices, 2 loading docks, 2 separateload in/out doors, secure loading dock.Food & Beverage: Award-winningCenterplate provides in-house cateringand concessions.Parking: 2,000-2,500 parking spaceswithin five blocks of the building. Up to6,500 spaces available for large events.Marketing: full-service, in-houseMarketing Department.Demographics: Serves a market ofmore than 500,000; Located just twohours from San Antonio, 3 hours fromHouston.See ad on page 65

TEXAS

DODGE ARENA2600 North 23rd Street (Hwy 336)Hidalgo, TX 78557(956) 843-6688; Fax: (956) 843-5547www.dodgearena.comGeneral Manager: James Bricker

Snapshot: The Dodge Arena is locatedin Hidalgo, Texas, just minutes from theU.S.-Mexico border. Since its openingin October 2003, this $23-million multi-purpose complex is one of its kind in thearea and has consistently ranked in thetop 100 venues worldwide. PermanentDodge Arena tenants include the CHLRio Grande Valley Killer Bees, AF2 RioGrande Valley Dorados, and the NBA-DLeague Rio Grande Valley Vipers.Capacities: 6,800-seat arena that willconfigure up to 5,500-seats for ice hock-ey, football and soccer and a center stageconcert capacity of 6,800-seats.Backstage Areas: 2 main artist dressingrooms; 3 locker rooms that also serve asdressing rooms; private catering room;production office; accounting office.

Food & Beverage: 3 concessions areas;lounge/meeting room in the VIPentrance for club and suite holders; full-service bar off the concourse; suite levelfeatures a small bar exclusively for suiteholders.Audience Amenities: 508 luxury clubseats and 26 private suites, complete withVIP parking passes, and access to exclu-sive VIP bars and lounges.Parking: 2,200 surface parking spaces,with one designated VIP parking lot forsuite and club seat holders.Marketing: full-service in-house market-ing department that offers assistance withthe production and placement of tradi-tional media in both the United Statesand Mexico; marketing tools offeredinclude: email blasts, web advertising,street team advertising, and advertisingon Arena’s closed circuit television,Jumbotron, and outdoor marquee.Demographics: The Dodge Arena has acustomer base of more than 2.7 millionpeople (1 million along the U.S. side ofthe border, 1.7 million along theMexican side of the border), and is locat-ed in an area of South Texas known asthe Rio Grande Valley. The Valley is inthe top 100 television markets, and is the10th largest Hispanic DMA (86% of thepopulation is Hispanic).See ad on page 66

TEXAS

FAIR PARK, DALLAS1300 Robert B. Cullum Blvd at Grand AveDallas, TX 75210P.O. Box 159090 Dallas, TX 75315(214) 670-8400; Fax: (214) 670-8907www.fairpark.orgExecutive General Manager: Daniel HuertaSales Manager: Steven Flores

Snapshot: A 1930’s Art Deco Culturaland Entertainment Venue, a nationalhistoric landmark since 1986, and hometo the 1936 World’s Fair, Fair Park isconveniently located two miles east ofdowntown Dallas and one of the mostunique venues in the country. Duringthe last 10 years a number of the exhi-bition styled buildings have been reno-vated and restored to their original1936 grandeur including restoring thebeautiful Art Deco murals and basrelief ’s on the Centennial Hall, Food &Fiber Building, Automobile Buildingand Tower Building. In addition to the

façade of the Band Shell, an open airamphitheater, the unique lighting hasbeen restored as well as the bench seats.Capacities: over 850,000 sq. ft. ofrentable space including seven exhibi-tion halls ranging in size from 25,000sq. ft. of space to 94,500 sq. feet. ofspace; 6 performance facilities includingthe Music Hall. The Cotton BowlStadium has 90,000+ permanent chair-back seats; Fair Park Coliseum—28,000sq. ft. arena floor with 9,552 seats; TheBand Shell is an open-air amphitheaterwith 3,800 permanent seats and a seat-ing capacity of 4,500; AutomobileBuilding—84,500 sq. ft.; CentennialHall—94,500 sq ft.; Food & FiberPavilion—25,000 sq. ft.; Grand PlaceBuilding—50,000 sq. ft.; TowerBuilding—40,000 sq ft.; EmbarcaderoBuilding—27,000 sq. ft.Parking: 9,251 parking spaces insidethe park and 7,250 formal parkingspaces immediately adjacent to thepark.Market: visited by over 7 million peo-ple each year; site for more than 1,200special events and cultural festivals.See ad on page 67

TEXAS

RELIANT PARKOne Reliant ParkHouston, TX 77054(832) 667-1400; Fax: (832) 667-1748www.reliantpark.comAssistant General Manager: Jeff Gaines

Snapshot: Reliant Park is the premierentertainment, sports, convention,tradeshow and special event complexlocated in Houston’s South Main corri-dor. The complex features three distinctfacilities – Reliant Stadium, ReliantCenter and Reliant Arena. Reliant Parkencompasses 350 acres has 26,000 park-ing spaces and hosts more 600 eventsper year.Capacities: Reliant Stadium (71,500seats and 125,000 sq. ft. of space forgeneral sessions, catered functionsand/or exhibits).Reliant Center (1.4 million grosssq.ft/706,213 sq. ft of single level con-tiguous exhibit space divisible into 11separate halls also has 61 meeting

rooms).Reliant Arena (approximately 8,000seats and a 2,000-seat pavilion and350,000 sq. ft. of exhibit space).The key feature of the Reliant Parkcomplex is its flexibility. With fourunique and adaptable venues, theReliant Park complex has the versatilityto accommodate any variety of eventsranging from corporate meetings andteam building seminars, to employeeappreciation and holiday parties! Backstage areas: 4 meeting rooms and20,000 sq. ft backstage floor space 2 Locker rooms with showers and15,000 sq. ft of catering/hospitalityarea.Marketing: An email database of170,000 for pre-sales and special offers.Parking: 26,000 spaces.Demographics: Houston is the fourthmost populous city in the United States.The greater Houston metropolitan areahas a population of approximately 4 million people. The Houston CityStatistical Area (CSA) covers 12,476square miles. Houston is also a majormedia market, ranking 10th in size.See ad on page 71

TEXAS

West v1 1/13/09 8:43 AM Page 76

texas

76 Facilities SuperBook 2009The West

AMERICANBANKCENTER901 N. ShorelineCorpus Christi, TX 78403(361) 826-4100; Fax: (361) 826-4905www.americanbankcenter.comGeneral Manager: Marc Solis

Corpus Christi’s Premier Event CenterSnapshot: AmericanBank Center islocated downtown in the Sparking Cityby the Sea, along the beautiful CorpusChristi bayfront. The architecturallypleasing building includes an Arena,Auditorium, and Convention Center.From sparkling glass to Texas lime-stone, the center’s improved facilitiesare a pleasure to see and experience.The AmericanBank Center Arena ishome to the CHL’s Corpus ChristiRayz hockey team, the Corpus ChristiSharks arena football2 team, and theTexas A&M University-Corpus ChristiSouthern Conference IslandersBasketball teams. The AmericanBank

Center Selena Auditorium, originallybuilt in 1979, has earned an OutstandingAcoustical Rating and has been one ofthe most attended venues for entertain-ment in the Coastal Bend area.Seating Capacities: AmericanBankCenter Arena – 9,000 +; SelenaAuditorium – 2,500.Exhibition Space: 76,500 sq. ft. (total);Bayview Ballroom – 20,000 sq. ft.;Watergarden Room – 25,366 sq. ft.Staging: StageRight brand stage, fullcapabilities for any size event.Sound/Lighting: State-of-the-art arenalighting system and arena sound system.Backstage Areas: 5 dressing rooms, 2 pro-duction offices, 2 loading docks, 2 separateload in/out doors, secure loading dock.Food & Beverage: Award-winningCenterplate provides in-house cateringand concessions.Parking: 2,000-2,500 parking spaceswithin five blocks of the building. Up to6,500 spaces available for large events.Marketing: full-service, in-houseMarketing Department.Demographics: Serves a market ofmore than 500,000; Located just twohours from San Antonio, 3 hours fromHouston.See ad on page 65

TEXAS

DODGE ARENA2600 North 23rd Street (Hwy 336)Hidalgo, TX 78557(956) 843-6688; Fax: (956) 843-5547www.dodgearena.comGeneral Manager: James Bricker

Snapshot: The Dodge Arena is locatedin Hidalgo, Texas, just minutes from theU.S.-Mexico border. Since its openingin October 2003, this $23-million multi-purpose complex is one of its kind in thearea and has consistently ranked in thetop 100 venues worldwide. PermanentDodge Arena tenants include the CHLRio Grande Valley Killer Bees, AF2 RioGrande Valley Dorados, and the NBA-DLeague Rio Grande Valley Vipers.Capacities: 6,800-seat arena that willconfigure up to 5,500-seats for ice hock-ey, football and soccer and a center stageconcert capacity of 6,800-seats.Backstage Areas: 2 main artist dressingrooms; 3 locker rooms that also serve asdressing rooms; private catering room;production office; accounting office.

Food & Beverage: 3 concessions areas;lounge/meeting room in the VIPentrance for club and suite holders; full-service bar off the concourse; suite levelfeatures a small bar exclusively for suiteholders.Audience Amenities: 508 luxury clubseats and 26 private suites, complete withVIP parking passes, and access to exclu-sive VIP bars and lounges.Parking: 2,200 surface parking spaces,with one designated VIP parking lot forsuite and club seat holders.Marketing: full-service in-house market-ing department that offers assistance withthe production and placement of tradi-tional media in both the United Statesand Mexico; marketing tools offeredinclude: email blasts, web advertising,street team advertising, and advertisingon Arena’s closed circuit television,Jumbotron, and outdoor marquee.Demographics: The Dodge Arena has acustomer base of more than 2.7 millionpeople (1 million along the U.S. side ofthe border, 1.7 million along theMexican side of the border), and is locat-ed in an area of South Texas known asthe Rio Grande Valley. The Valley is inthe top 100 television markets, and is the10th largest Hispanic DMA (86% of thepopulation is Hispanic).See ad on page 66

TEXAS

FAIR PARK, DALLAS1300 Robert B. Cullum Blvd at Grand AveDallas, TX 75210P.O. Box 159090 Dallas, TX 75315(214) 670-8400; Fax: (214) 670-8907www.fairpark.orgExecutive General Manager: Daniel HuertaSales Manager: Steven Flores

Snapshot: A 1930’s Art Deco Culturaland Entertainment Venue, a nationalhistoric landmark since 1986, and hometo the 1936 World’s Fair, Fair Park isconveniently located two miles east ofdowntown Dallas and one of the mostunique venues in the country. Duringthe last 10 years a number of the exhi-bition styled buildings have been reno-vated and restored to their original1936 grandeur including restoring thebeautiful Art Deco murals and basrelief ’s on the Centennial Hall, Food &Fiber Building, Automobile Buildingand Tower Building. In addition to the

façade of the Band Shell, an open airamphitheater, the unique lighting hasbeen restored as well as the bench seats.Capacities: over 850,000 sq. ft. ofrentable space including seven exhibi-tion halls ranging in size from 25,000sq. ft. of space to 94,500 sq. feet. ofspace; 6 performance facilities includingthe Music Hall. The Cotton BowlStadium has 90,000+ permanent chair-back seats; Fair Park Coliseum—28,000sq. ft. arena floor with 9,552 seats; TheBand Shell is an open-air amphitheaterwith 3,800 permanent seats and a seat-ing capacity of 4,500; AutomobileBuilding—84,500 sq. ft.; CentennialHall—94,500 sq ft.; Food & FiberPavilion—25,000 sq. ft.; Grand PlaceBuilding—50,000 sq. ft.; TowerBuilding—40,000 sq ft.; EmbarcaderoBuilding—27,000 sq. ft.Parking: 9,251 parking spaces insidethe park and 7,250 formal parkingspaces immediately adjacent to thepark.Market: visited by over 7 million peo-ple each year; site for more than 1,200special events and cultural festivals.See ad on page 67

TEXAS

RELIANT PARKOne Reliant ParkHouston, TX 77054(832) 667-1400; Fax: (832) 667-1748www.reliantpark.comAssistant General Manager: Jeff Gaines

Snapshot: Reliant Park is the premierentertainment, sports, convention,tradeshow and special event complexlocated in Houston’s South Main corri-dor. The complex features three distinctfacilities – Reliant Stadium, ReliantCenter and Reliant Arena. Reliant Parkencompasses 350 acres has 26,000 park-ing spaces and hosts more 600 eventsper year.Capacities: Reliant Stadium (71,500seats and 125,000 sq. ft. of space forgeneral sessions, catered functionsand/or exhibits).Reliant Center (1.4 million grosssq.ft/706,213 sq. ft of single level con-tiguous exhibit space divisible into 11separate halls also has 61 meeting

rooms).Reliant Arena (approximately 8,000seats and a 2,000-seat pavilion and350,000 sq. ft. of exhibit space).The key feature of the Reliant Parkcomplex is its flexibility. With fourunique and adaptable venues, theReliant Park complex has the versatilityto accommodate any variety of eventsranging from corporate meetings andteam building seminars, to employeeappreciation and holiday parties! Backstage areas: 4 meeting rooms and20,000 sq. ft backstage floor space 2 Locker rooms with showers and15,000 sq. ft of catering/hospitalityarea.Marketing: An email database of170,000 for pre-sales and special offers.Parking: 26,000 spaces.Demographics: Houston is the fourthmost populous city in the United States.The greater Houston metropolitan areahas a population of approximately 4 million people. The Houston CityStatistical Area (CSA) covers 12,476square miles. Houston is also a majormedia market, ranking 10th in size.See ad on page 71

TEXAS

West v1 1/13/09 8:43 AM Page 76

RiveRCenteR & aDleR theatRe 136 East Third Street, Davenport, IA 52801(563) 326-8500; Fax: (563) 326-8505www.adlertheatre.com www.riverctr.com Executive Director: Rick Palmer, CFE

“The Center With It All”Snapshot: Managed by VenuWorks, the classic, 2,411-seat Adler Theatre is a historic, art-deco yet also state-of-the-art PAC originally built in 1931 and most recently renovated in 2006. The Adler is part of the RiverCenter Complex, which features more than 100,000 square feet of meeting, exhibit and event space. The RiverCenter includes the Great Hall, featuring a seating capacity of 3,200 for general admissions and 2,500 reserved seats and the Mississippi River Hall, which can host 1,400 for general admis-sion and 1,100 reserved. Staging: 40’ deep from the plaster line to the back wall, 80’ wide, 38’ stage left of

center and 42’ stage right of center. The proscenium opening is 59’-4” wide. The height from stage floor to the grid is 69’. Backstage areas: 2 production offices; 800-sq.-ft. wardrobe room. 8 dressing rooms, 2 star dressing rooms; soloist room. Sound: 5 EV XLD281 Loudspeakers in the center cluster; Left and Right Clusters are (8 each side) EV XLC-127+. Soundcraft MH2 24 channel console. lighting: Balcony/Side House fills throughout the theatre. In-House Dimmers are controlled by an ETC Emphasis Server with an Express 125 faceplate.Food & Beverage: Adler Theatre has 2 permanent concession stands and the RiverCenter has 3 permanent conces-sion stands. audience amenities: Premiere Club Seating in loge; Broadway at the Adler Theatre Subscribers; Accessible seating on main floor.Marketing: Full service marketing/promotions coordination available.Parking: 750 covered parking spaces avail-able for Adler Theatre patrons. More than 2,300 additional spaces nearby. See ad on page 35

IOWa

RuShMoRe Plaza CiviC CenteR444 Mt. Rushmore Rd. N.Rapid City, SD 57701(605) 394-4115 or (800)-GOTMINEFax: (605) 394-4119www.gotmine.comGeneral Manager: Brian Maliske

The Center of It AllSnapshot: Rushmore Plaza Civic Center is South Dakota’s premier full-service performance, exhibition, convention and event complex. Since opening its doors in 1977, entertain-ment promoters, professional sports teams and business executives have all discovered that the Civic Center can meet their needs with profes-sional service and competitive pricing. The Complex features a 10,000-seat Arena, 1,746-seat Fine Arts Theatre, and 2 large Convention Halls with 12 various sized Meeting Rooms from 2,000 to 20,000. A new 6,500-seat

Ice Arena was added in Nov. 2008 to accomodate almost 7,500.exhibition Space: 180,000 sq. ft.Capacities: Arena—concerts and other entertainment: 10,000; Sports events seating: 5,700-8,500; half-house setting with seating up to 5,700 (Arena features 34,500 sq. ft. of uninterrupted space); The Rushmore Plaza Civic Center’s Fine Arts Theatre seats up to 1,746.Backstage areas: Arena has 2 star dressing rooms on the 2nd level and 5 locker/dressing rooms on the main floor; Fine Arts Theatre has 2 chorus rooms and 4 individual dressing rooms.Food & Beverage: 9 concession stands, club restaurant, and Food Court, multiple portable stands.audience amenities: Club Seating, Suites, Large Daktronics Video Screens.Parking: 4,000 Free Spaces.Demographics: 250,000 in ADI.See ad on Cover 2

62 Facilities SuperBook 2009The Midwest

ERVIN J. NUTTERCENTERat Wright State UniversitySuite 4303640 Colonel Glenn HighwayDayton, OH 45435-0001(937) 775-3498; Fax: (937) 775-2060www.nuttercenter.comExecutive Director: John Siehl, CFE

“Ohio’s premier spot for sports,concerts, and family events.”

Snapshot: This multipurpose entertain-ment and sports complex features1,000 – 12,000 seats. The venue openedin 1990 and has been renovated toallow hockey to be played and addedreinforced steel rigging along with newmotorized lower level seating, motor-ized center arena scoreboard, renovatedluxury suites and new-look concessionstands.Capacities: Basketball: 10,400;Hockey: 9,900; End-Stage Seating:11,500; Professional Wrestling/ In “TheRound” Seating: 11,500; Extreme

(Motorcross): 9,500.Staging: Stage right 60’ W x 40’ D x4’-7’ H; 2-12’x 24’ sound wings; Stageramping: ADA approved—floor tostage; Riser stock: Variable = 12” – 32”in height.Backstage Areas: Production Office:upstage left, floor level; DressingRooms: Two Star Dressing Rooms—upstage left, floor level; Four TeamDressing Rooms- upstage left.Sound: Center Cluster Unit.Lighting: 4 Lycain 1290 XLT, 2K.Food & Beverage: Ovations is theonsite concession and catering service; 8Concession stands (including the floorportable: limited menu); 2 Hot DogNation stands; 2 Black AngusHamburger stands; 1 Pizziola Pizzastand ; 1: Houssong’s Mexican Cantina;1 City BBQ; 1 Full Service Bar; 2Dippin’ Dots stands.Audience Amenities: Padded Seatingin first six rows; Video board in middleof the arena; Guest service booth.Parking: 4,238 spaces.Marketing: Marketing Departmentand a Group Sales Department.Demographics: 1.2 million people inthe Dayton area and the Greater MiamiValley.See ad on Page 47

OHIO

RUSHMORE PLAZACIVIC CENTER444 Mt. Rushmore Rd. N.Rapid City, SD 57701(605) 394-4115 or (800)-GOTMINEFax: (605) 394-4119www.gotmine.comSales and Marketing Manager:Steve Montgomery

The Center of It AllSnapshot: Rushmore Plaza CivicCenter is South Dakota’s premier full-service performance, exhibition, con-vention and event complex. Sinceopening its doors in 1977, entertain-ment promoters, professional sportsteams and business executives have alldiscovered that the Civic Center canmeet their needs with professional serv-ice and competitive pricing. TheComplex features a 10,000-seat Arena,1,752-seat Fine Arts Theatre, and 2large Convention Halls with 12 varioussized Meeting Rooms from 2,000 to 20.A new 6,500-seat Ice Arena was addedin Nov. 2008.

Exhibition Space: 180,000 sq. ft.Capacities: Arena—concerts and otherentertainment: 10,000; Sports eventsseating: 5,700-8,500; half-house settingwith seating up to 5,700 (Arena fea-tures 34,500 sq. ft. of uninterruptedspace); The Rushmore Plaza CivicCenter’s Fine Arts Theatre seats up to 1,752.Backstage Areas: Arena has 2 stardressing rooms on the 2nd level and 5locker/dressing rooms on the mainfloor; Fine Arts Theatre has 2 chorusrooms and 4 individual dressing rooms.Food & Beverage: 9 concession stands,club restaurant, and Food Court, multi-ple portable stands.Audience Amenities: Club Seating,Suites, Large Daktronics Video ScreensParking: 4,000 Free Spaces.Demographics: 250,000 in ADI.See ad on page 51

SOUTH DAKOTA

SWIFTEL CENTER824 32nd AvenueBrookings, SD 57006(605) 692-7539: Fax: (605) 697-6393www.swiftelcenter.comExecutive Director: Tom Richter

Midwest Hospitality at its Best!Snapshot: Managed by VenuWorks,the Swiftel Center is one of SouthDakota’s premier event centers formeetings and entertainment. With a30,000-square-foot Arena, state of theart Daktronics Banquet Rooms,Concourse, County Rooms, ConferenceRooms and In-House Catering service;the Swiftel Center can plan any eventthat you can imagine. Swiftel Centerfeatures a dedicated staff to make anyevent successful from conception toreality and provide superior service witha friendly smile.Seating Capacities: Basketball – 4,300;End-stage Concert (reserved) – 5,400;End stage Concert (festival) – 7,000.Exhibition Space: 30,000 sq. ft.Portable Staging: 40’ x 60’ x 4-6’ stage;(24) ME-500 supports, 48”-78”; (63)

4’x8’ decks, reversible tech; (12) 4’x8’decks, ground pepper carpet/ tech stage;(15) 8’ guardrails; (3) 4’ guardrails; (15)8’x48”-78” black skirting; (3) 4”x48”-78” black skirting; (8) 4’x8’x 18”-24”supports; (1) 21’x21’ dance floor.Sound: BOSE Quality Systems pow-ered by Crown Amplification.Lighting: Ruud Lights, (120) 400 WattMetal Halide; manually controlled.Backstage Areas: (4) Locker rooms;(2) Dressing room bathroom; (3) meet-ing Rooms.Food & Beverage: 2 Event level con-cession stands; full catering availableon-site.Marketing: full-service marketingdepartment.Demographics: The Swiftel Centerserves the tri-state region of SouthDakota, Minnesota and Iowa.See ad on page 53

SOUTH DAKOTA

ALERUS CENTER1200 South 42nd StreetGrand Forks, ND 58201(701) 792-1200; Fax: (701) 746-6511www.aleruscenter.comDirector of Administration: Vione Jordheim

Snapshot: Managed by VenuWorks,Alerus Center, built in 2001, is theregion’s premier, full service entertain-ment and event center and features both an arena and a conventioncenter. The Alerus Center Arena wasdesigned to serve as a multi-purpose,versatile facility capable of quick conversions while maintaining theintegrity of the “entertainment experi-ence”. Seating Capacities: Total –21,389; Arena Set End Stage: 11,029;Round: 12, 914; Half-House: 8,245;Standard Theater: 2,619.Staging: The stage right portable stageallows a maximum stage of 64’W x52’D x 4’ to 6’ H. Accessories includean accessible ramp, stairs, guardrails,and skirting. The standard mix stage isa 12’W x 24’D platform with heights

ranging from 1’ to 3’.Backstage Areas: 8 locker rooms;private offices, meeting rooms and startdressing rooms are available.Sound System: custom Bose system,powered by Crown amplification, andincludes corded microphones, wirelessmicrophones, CD and cassette players,mixing boards, and a variety of otheraudio-visual equipment.Lighting: mix of metal halide andquartz fixtures with a Douglas pro-grammable controller; full black-outcapabilities via an extensive half-housecurtaining system.Food & Beverage: 8 fixed concessionstands, 7 various portable stands,20 beer domes and 6 portable liquorstands; the Alerus Center also providesexclusive on-site catering service.Parking: 3,388 on-site spaces.Marketing: full in-house marketingdepartment.Demographics: more than one millionpeople within 2-hour driving radius.See ad on page 40

NORTH DAKOTA

Midwest v1 1/13/09 8:26 AM Page 62

sOuth DakOta






OHIO




SOUTH DAKOTA




SOUTH DAKOTA




NORTH DAKOTA


www.gotmine.com

Facilitiesentertainment/sports/Performances/exhibitions/Concerts/Competition/

shows/special events

the FaCILItIes MeDIa GROuPessential Planning tools

Excellence, we might say, is in the eye of the beholder. But when a facility excels in the eyes of one’s esteemed peers, it’s certainly worth a close look. Our 2012 Awards of Excellence showcases the North American stages that our readers — talent buyers, booking agents, promoters and special event planners — consider “winners.” In today’s

highly competitive market, that means many things, from a proactive staff to the latest technology to a well-maintained building to drawing power in the local region. It’s those kinds of features that will attract budget-conscious live event professionals to one facility over the many others that are vying for events in what some industry experts characterize as a buyer’s market.

Since 1988, Facilities Media Group has been a major news and information resource for the live event industry, and our 2012 Facilities & Event Management SuperBook continues that tradition.

The key to our longevity has been the Awards of Excellence program, which bestows the annual Prime Site Awards to facilities in different categories. The Prime Site Awards in this magazine go to arenas, civic centers, coliseums, multi-purpose facilities, theaters and other live

2 0 1 2AwArds of ExcEllEncE

Best of the BestTa l E n T B u y E r s , B o o k i n g a g E n T s , P r o m o T E r s a n d s P E c i a l

E v E n T P l a n n E r s s E l E c T P r i m E s i T E a w a r d - w i n n i n g Fa c i l i T i E s

event venues.“The awards are the all-important voice of the

professionals who book the actual stages,” says Michael Caffin, Associate Publisher, Facilities Media Group. “While live event success depends on the size and satisfaction level of audiences, our readers are crucial intermediaries between artist and venue. Live event success also depends on that interface.”

The readers of Facilities Media Group publications — which include Facilities & Event Management SuperBook, Facilities & Event Management Booking Guide and Facilitiesonline.com — vote for which venues should receive this recognition. Ballots,

Prime Site Award Winner Dunkin' Donuts Center – The 14,000-seat Dunkin' Donuts Center is part of the Rhode Island Convention & Entertainment Complex – SuperBook Directory: 42.

Prime Site Award Winner Toyota Center – Centrally located between Seattle, Portland, Spokane and Boise, the Toyota Center comfortably seats 5,000-6,000 in six configurations – SuperBook Directory: 75.

2012 AwArds of ExcEllEncE

winnErs bEgin on PAgE 32

Continued on page 39

2012 AWARDs of exCeLLeNCe • 2012 AWARDs of exCeLLeNCe • 2012 AWARDs of exCeLLeNCe • 2012 AWARDs of exCeLLeNCe • 2012 AWARDs of exCeLLeNCe • 2012


2012 Prime Site Award-Winning

Team Leaders

Rick Palmer Adler Theatre

Page: 54

Gary DesjardinsChesapeake Energy

ArenaPage: 70

Jay Roberts CONSOL Energy

Center Page: 42

Eric Blockie State Farm Arena

Page: 38

Carol Pollock Hoyt Sherman Place

Page: 55

Barbara WigginsTopeka Performing

Arts CenterPage: 58

Kevin Donnelly MTS Centre

Page: 76

Dennis J. Andres Morris Performing

Arts CenterPage: 55

Pam Sossamon Cabarrus Arena &

Events CenterPage: 48

Scott Mullen i wireless Center

Page: 55

Subrina Berger Black River

Coliseum Page: 54

Randy L. BrownAllen County War

Memorial ColiseumPage: 54

Loida Haffener-Salmond

Lloyd Noble Center Page: 70

Frank Remesch1st Mariner Arena

Page: 46

Tom RichterSwiftel Center

Page: 58



2012 PriME siTE AwArd winnErs

facilities&event Management TM

SuperBook

Prime Site Award Winner David A. Straz, Jr. Center for the Performing Arts – since opening in 1987, this multi-venue complex has attracted more than 8 million guests – Facilities SuperBook Directory: Page 45

NoRtheAst

Agganis Arena at Boston University, Boston, MA

Blue Cross Arena, Rochester, NY

CONSOL Energy Center, Pittsburgh, PA

Dunkin' Donuts Center, Providence, RI

Giant Center, Hershey, PA

IZOD Center, East Rutherford, NJ

Madison Square Garden, New York, NY



Mohegan Sun Arena, Wilkes Barre, PA

OnCenter Complex, Syracuse, NY

Prudential Center, Newark, NJ

Sun National Bank Center, Trenton, NJ

TD Garden, Boston, MA

Times Union Center, Albany, NY

Verizon Wireless Arena, Manchester, NH

Wells Fargo Center, Philadelphia, PA

Wildwood Oceanfront Arena, Wildwood, NJ

MiD-AtLANtiC

1st Mariner Arena, Baltimore, MD

Landmark Theatre, Richmond, VA

Roanoke Civic Center, Roanoke, VA

Show Place Arena, Upper Marlboro, MD

Verizon Center, Washington, DC

southeAst

AmericanAirlines Arena, Miami, FL

Amway Center, Orlando, FL

Bancorpsouth Center, Tupelo, MS

BankAtlantic Center, Sunrise, FL

BankUnited Center, Miami, FL

BI-LO Center, Greenville, SC

Bridgestone Arena, Nashville, TN

Cabarrus Arena & Events Center, Concord, NC

CenturyLink Center, Bossier City, LA

332012 Facilities & Event Managemant SuperBook


COMING SOON

NOW PLAYING

CONCERTS!sold out

FEATURING

NEVER ENDING TOUR SERVICES!

DATES FOR YOUR TOUR!still available

INTRODUCING

KEVIN DONNELLY AS SR. VP & GENERAL MANAGER JOANNE HARDER AS MANAGER, FACILITY BOOKINGS

ALAYNE NOTT AS DIRECTOR, EVENT MARKETINGKIM BOULET AS DIRECTOR, SECURITY & EVENT MANAGEMENT

KEVIN CLIFFORD/LLOYD FOX AS EVENT MANAGERS REJEAN ROCH AS CATERING MANAGER

MTSCENTRE.CAWINNIPEG, CANADA

Booking info: Kevin Donnelly204-926-5503

[email protected]

STARRING

NOW PLAYING

YOUR BEST SHOW EVER!COMING SOON

NOW PLAYING NEVER ENDING TOUR SERVICES!

DATES FOR YOUR TOUR!still available

INTRODUCING

KEVIN DONNELLY AS SR. VP & GENERAL MANAGER JOANNE HARDER AS MANAGER, FACILITY BOOKINGS

ALAYNE NOTT AS DIRECTOR, EVENT MARKETINGKIM BOULET AS DIRECTOR, SECURITY & EVENT MANAGEMENT

KEVIN CLIFFORD/LLOYD FOX AS EVENT MANAGERS REJEAN ROCH AS CATERING MANAGER

MTSCENTRE.CAWINNIPEG, CANADA

Booking info: Kevin Donnelly204-926-5503

[email protected]

CONCERTS!sold out

FEATURING

MTS CENTRE

NOWOWO PLAYAYA ING

MTS CENTRESTARRING

YYOOYOY UUUUOUO RRRRURU BBBBEEESSTTSTSSTS SSSHHHHOOOOWWWWOWOOWOOWOOWO EEVER!!

Cobb Energy Performing Arts

Centre, Atlanta, GA

Colonial Life Arena, Columbia, SC

Crown Center, Fayetteville, NC

Fedex Forum, Memphis, TN

Florence Civic Center, Florence, SC

Greensboro Coliseum Complex,

Greensboro, NC

Halton Arena, Charlotte, NC

Jacksonville Veterans Memorial Arena,

Jacksonville, FL

KFC Yum! Center, Louisville, KY



The Lakeland Center, Lakeland, FL

New Orleans Arena, New Orleans, LA

PNC Arena, Raleigh, NC

The Straz Center for the Performing Arts,

Tampa, FL

Tampa Bay Times Forum, Tampa, FL

Time Warner Cable Arena, Charlotte, NC

UCF Arena, Oviedo, FL

MiDWest

Adler Theatre, Davenport, IA

Allen County War Memorial Coliseum,

Fort Wayne, IN

Allstate Arena, Rosemont, IL

Arie Crown Theater, Chicago, IL

Bankers Life Fieldhouse, Indianapolis, IN

Black River Coliseum, Poplar Bluff, MO

Bridge View Center, Ottumwa, IA

Burnsville Performing Arts Center, Burnsville, MN

Clay County Regional Events Center, Spencer, IA

The Covelli Centre, Youngstown, OH

Ford Center, Evansville, IN

Prime Site Award Winner Allen County War Memorial Coliseum – This Fort Wayne, IN venue is home to a variety of sporting events, concerts, trade shows and family events – SuperBook Directory: 54.

ALASKA

ARIZONA

CALIFORNIA

COLORADO

HAWAII

IDAHO

MONTANA

NEVADA

NEW MEXICO

OKLAHOMA

OREGON

TEXAS

UTAH

WASHINGTON

WYOMING

WE

ST

IDAHO CENTER16114 Idaho Center Blvd. Suite 2 Nampa, ID 83687(208) 468-1000; Fax: (208) 442-3312www.idahocenter.comGeneral Manager: Craig Baltzer

Crossroads of the NorthwestSnapshot: The Idaho Center, at theCrossroads of the Northwest, is one ofthe most versatile and accessible facilitiesof its kind in the West. Whether it’s aSporting Event, Concert, TheatricalProduction, Equestrian Event,Convention, Trade Show, or Conference,the audience experience at the IdahoCenter is first class. The Idaho Center iscentrally located between Seattle,Portland, Reno, and Salt Lake City.Seating: Maximum Arena Capacity -13,000; Full House 270 (0) - 11,016;180 (0) - 9,581; Half House - 6,480;Theater - 2,430.Backstage Areas: 4 Dressing/LockerRooms; Press Facilities available; 2 pro-duction offices; Office/Dressing Room

with Shower; Large Training Room;Private Club.Staging: 60 x 40 ft. stage; 16 x 16 ft.sound wings; Height adjustment 4 – 6ft. 4 Sets of stage stairs available.Sound: state-of-the-art PanarayLoudspeaker System designed andinstalled by Bose.Lighting: 4 Xenon Super Trouper fol-low spotlights; Arena Lighting Touch-plate MCP Operator Program; 160Arena down lights; 102 Event (TVLights); Full dimmer rack aroundperimeter of arena.Food & Beverage: onsite catering byThomas Cuisine Management; 4 perma-nent concession stands; 6 portable con-cession stands; total of 67 points of sale.Parking: 4,000 parking spaces; passen-ger Club Cartsshuttle patrons fromparking lot to arena doors.Marketing: Marketing Department;value-added marketing includes: listingsin Idaho Statesman, Idaho Press Tribune,event listing on LED screens in all ofour ICtickets outlets, event listing on 8 LED screens in Arena, event listingin Schedule of Events that is mailed out to all ticket buyers, e-blast option,event on Idaho Center and ICticketsweb pages.

IDAHO

West v1 1/13/09 8:34 AM Page 64


• Completely restored to

original 1928 condition

• Seating capacity – 1,650

• Expanded deeper stage

with easy load in

• Hydraulic stage thrust lift

• Professional line array

house sound system

R E - O P E N I N G N O V E M B E R 2 0 1 2

The HistoricalParamount of Cedar Rapids

For booking information, please contact Jason Anderson 319-398-5226

[email protected]

Paramount TheatreParamount TheatreParamount TheatreParamount Theatre

Genessee Theatre,

Waukegan, IL

Hoyt Sherman Place, Des

Moines, IA

Huntington Center, Toledo,

OH

i wireless Center, Moline, IL

INTRUST Bank Arena,

Wichita, KS

Mizzou Arena, Columbia, MO

Morris Performing Arts

Center, South Bend, IN

Nutter Center at Wright State University,

Dayton, OH

Racine Civic Center, Racine, WI



Rushmore Civic Center Plaza Arena, Rapid City, SD

The Sanford Center, Bemidji, MN

Sears Centre Arena, Hoffman Estates, IL

Show Me Center, Cape Girardeau, MO

Sprint Center, Kansas City, MO

Swiftel Center, Brookings, SD

Topeka Performing Arts Center, Topeka, KS

United Wireless Arena, Dodge City, KS

U.S. Cellular Arena, Milwaukee, WI

Xcel Energy Center, Saint Paul, MN

West

American Airlines Center, Dallas, TX

American Bank Center, Corpus Christi, TX

AT&T Center, San Antonio, TX

Beaumont Civic Center Complex, Beaumont, TX

The BOK Center, Tulsa, OK

Budweiser Events Center, Loveland, CO

Chesapeake Energy Arena, Oklahoma City, OK

Fair Park, Dallas, TX

Frank Erwin Center, Austin, TX

Grand Canyon University Arena, Phoenix, AZ

HP Pavilion, San Jose, CA

Prime Site Award Winner Chesapeake Energy Arena – Serving Oklahoma City's population of 1.2 million+, the Chesapeake Energy Arena has a capacity of 18,000 – SuperBook Directory: 70.


1111 Event Center Dr. NE

Bemidji, MN, 56601

phone: (218) 441-4000

www.thesanfordcenter.net

www.thesanfordcenter.net

NortherN MiNNesota’s PreMier eveNt sPace!

BENEFITS OF THE SANFORD CENTER:

Located in North Central Minnesota, the Sanford Center in Bemidji is the region’s preferred venue for sports, family shows, concerts and entertainment! Featuring all the amenities of a new arena with a variety of flexible configurations, we can comfortably accommodate arena spectators with seating capacities from 2,000 to 5,500. Situated on both north/south and east/west highways, the Sanford Center is ideally located for easy routing no matter from where you are coming or going. A wide range of rental and co-promotional opportunities make the Sanford Center an attractive and affordable venue for booking events. With creative marketing and group sales departments, we are eager to help you maximize your earning potential.

for booking information:Roger Swanson,Executive Director(218) [email protected]

KeyArena, Seattle, WA

Laredo Energy

Arena, Laredo, TX

Lloyd Noble Center,

Norman, OK

Oracle Arena,

Oakland, CA

Orleans Arena, Las

Vegas, NV

Peery’s Egyptian

Theater, Ogden, UT

Reliant Arena,

Houston, TX

Santa Ana Star Center, Rio Rancho, NM

Staples Center, Los Angeles, CA



State Farm Arena, Hidalgo, TX

Taco Bell Arena at Boise State University, Boise, ID

Tacoma Dome, Tacoma, WA

Toyota Center/Windemere Theatre, Kennewick, WA

United Spirit Arena, Lubbock, TX

Wells Fargo Theatre, Denver, CO

CANADA

Air Canada Centre, Toronto, Ontario

BC Place, Vancouver, BC

Bell Centre, Montreal, Quebec

Hershey Centre, Mississauga, Ontario

John Labatt Centre, London, Ontario

MTS Centre, Winnipeg, Manitoba

Rogers Arena, Vancouver, BC

Scotiabank Place, Kanata, Ontario

PueRto RiCo

Coliseo De Puerto Rico, Hato Rey, PR

Prime Site Award Winner Coliseo De Puerto Rico – Located in the heart of San Juan's financial district, the Coliseo De Puerto Rico has hosted internationally renowned acts from the Rolling Stones to Cirque Du Soleil, offering a maximum capacity of more than 18,000 – SuperBook Directory: 76.


Name of Prime Site Award Nominee(s):

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

Name, Title: ______________________________________________________________

Organization: _____________________________________________________________

Phone: ___________________________________________________________________

Email: ____________________________________________________________________

Describe the Event

__________________________________________________________________________

__________________________________________________________________________

May we contact you? Yes____ No____

Please Fill Out Form & Mail Your Vote To: Facilities152 Madison Avenue, Suite #802, New York, NY 10016 or Fax it to: (212) 213-6382; or email [email protected]

Booking agents, promoters, talent buyers and special event planners:

Vote for the topEntertainment Venues (Arenas, Theaters, Stadiums; facilities you have booked in the last three years)

Please consider the following criteria when voting:

● LOcaTiOn/MarkeT

● FLexibiLiTY

● SeaTing

cOnFiguraTiOnS

● TickeTing

● LighTing, SOund,

STaging

● FOOd & beVerage

● inTeracTiOn wiTh

Venue STaFF

● dreSSing rOOMS,

backSTage

● acceSS/egreSS

● PrOMOTiOn/

MarkeTing

available in print and online, are collected throughout the year. The Awards of Excellence program culminates in the annual naming of the Prime Site Award Winners in the SuperBook.

“We take site selection very seriously,” says Caffin. “Having the right stage is the most important decision when it comes to organizing a live event because so much of event success depends on the right setting. Our publications are committed to helping our readers make effective decisions on what stage to present their artists and what facilities to host their events.”

While a vote for a Prime Site facility takes into account a variety of criteria, the main ones are staging, audience amenities, the physical facility, security and staff. “With few exceptions, the Prime Site venues improved their buildings and enhanced the audience experience in the past year and are already implementing new renovations for the year ahead,” says Caffin. “Their management and personnel are dedicated to doing their best so their venue can be the best.”

According to Caffin, the Facilities Media Group

staff strives to keep the excitement of the Awards of Excellence fresh each year. “The awards continue to gain momentum. Every year, more people participate, and every year, we get more requests from award winners to send out press releases or issue comments to their local media, which we are glad to do. The live event industry’s enthusiasm for our Awards of Excellence has escalated in 2012, which has been immensely gratifying.”

Best of the Best Continued from page 30

Prime Site Award Winner ConSol Energy Center – Pittsburgh debuted the state-of-the-art,19,000-seat CONSOL Energy Center in 2010 – SuperBook Directory: 42.







OHIO




SOUTH DAKOTA




SOUTH DAKOTA




NORTH DAKOTA



1] i wireless CenterMoline, il

iwirelesscenter.com

Centrally located between Chicago, St. Louis, Indianapolis, Minneapolis and Omaha, the i wireless Center serves a metro-market of 400,000+. The venue has a 12,000-seat center stage capacity, 11,500 end-stage, and multiple lower-bowl and theater capacities that range from 3,000-6,000. Seats 10,700 for basketball, and 9,500 for hockey and indoor football. Premium Seating area and VIP Lounge, 20 luxury suites; 20,000-sq.-ft. conference center; F&B by Aramark; full-service marketing/public relations department and in-house ad agency.

2] rushMore Plaza CiviC Center

raPid City, sd gotmine.com

South Dakota’s premier full-service performance, exhibition, convention and event complex, Rushmore Plaza Civic Center features the 10,400-capacity Don Barnett Arena, The Ice Arena (seats 5,127 for hockey and 7,450 for a concert; 28,000 sq. ft. of convention space), and a 1,741-seat Fine Arts Theatre. In addition, Rushmore Hall (41,000 sq. ft.) and LaCroix Hall (over 15,000 sq. ft.) are available for conventions. A number of meeting rooms are also available for groups of up to 450.

3] sanford CenterBeMidji, Mn

thesanfordcenter.net

“Northern Minnesota’s Center of Attention” opened in 2010 on the south shore of scenic Lake Bemidji with 50,000 residents within 25 miles and 200,000+ within 100 miles. Seating: end-stage concert (180): 5,000-5,300, (360): 5,500; hockey/ice show: 4,300. Exhibition space: 27,000-sq.-ft. arena floor; 10,000-sq.-ft. attached conference center ballroom. Backstage: two dressing rooms, four locker rooms, green room, media/production room.

4] u.s. Cellular arenaMilwaukee, wi

uscellulararena.com

Opened in 1950, U.S. Cellular Arena is a 12,700-capacity sports and entertainment venue. With over $16 million in improvements since 1998, the Arena is still technologically state-of-the art. Exhibition space: 24,000-sq.-ft. main floor plus concourse. Backstage: media/catering room, two star dressing rooms, two team rooms, two chorus rooms, green room, traveling production office. The arena serves a Milwaukee metro area of 1.7 million people, and its extended market of over four million includes Madison, Sheboygan and other outlying cities; Chicago is only 45 minutes away.

5] wright state university’s

nutter Centerdayton, ohnuttercenter.com

Southwest Ohio’s premier sports and entertainment complex, the Nutter Center serves a market population of 1.7 million. It’s within a one-day drive of 60 percent of the U.S. population, and there are 20,000+ college students in the area. Capacities: 11,500 (in-the-round/end-stage), 2,000-7,500 (half-house), 9,500 (basketball). Total available flat space: 85,000 sq. ft. (main arena floor – 28,000 sq. ft.). Houses eight dressing rooms and a production room.

40

3 ➤ Bemidji, MN

4 ➤ Milwaukee, WI

1 ➤ Moline, IL

StatuS: HotCategory: MidweStern arenaS Fyi: Geographically, most Midwestern states are relatively flat; culturally, the Midwest is often characterized as the national “status quo.” But the quality of some of the sports and entertainment venues in this region is guaranteed to make events anything but flat or status quo. Major metro areas like Chicago, Indianapolis and Minneapolis-St. Paul are among the stops that major tours won’t want to miss, and this Hot List offers a sampling of the multipurpose centers that serve these populations. Whether it’s top tech features, F&B services, convention space or marketing capacities, each of these arenas has its selling points to both audiences and promoters.

FaCiLitieS

HotLiStS

2 ➤ Rapid City, SD

5 ➤ Dayton, OH


the Northeast

CONSOL Energy Center ................... 42Dunkin Donuts Center ........................ 42Giant Center & Hershey Theatre ....... 42Mohegan Sun Arena at Casey Plaza ... 42Prudential Center ................................. 44TD Garden ........................................... 44Times Union Center ............................ 44Verizon Wireless Arena ....................... 44

the Mid-atlaNtic

1st Mariner Arena ................................ 46Charleston Civic Center ...................... 46The Show Place Arena ........................ 46Willett Hall .......................................... 46

the southeast

Bridgestone Arena ................................ 48Cabarrus Arena & Events Center ....... 48David A. Straz, Jr. Center for the Performing Arts .................................... 48Florence Civic Center .......................... 48Jacksonville Veterans Memorial Arena ................................... 48The Lakeland Center ........................... 48

Midwest

Adler Theatre/River Center ................. 54Allen County War Memorial Coliseum ..................... 54Arie Crown Theater ............................. 54Black River Coliseum ........................... 54Bridge View Center ............................. 54Burnsville Performing Arts Center ...... 54Clay County Regional Events Center ....................... 55

Ford Center .......................................... 55Hoyt Sherman Place ............................ 55INTRUST Bank Arena ....................... 55i wireless Center ................................... 55The Morris Performing Arts Center ....................... 55Paramount Theatre ............................... 55Racine Civic Center ............................. 58Rushmore Plaza Civic Center ............. 58Sanford Center ..................................... 58Swiftel Center ....................................... 58Topeka Performing Arts Center .......... 58United Wireless Arena ......................... 58U.S. Cellular Arena ............................... 58Wright State University’s Nutter Center ....................................... 58

the west

ASU Gammage .................................... 70Beaumont Civic Center Complex ....... 70Chesapeake Energy Arena ................... 70Grand Canyon University Arena ......... 70HP Pavilion .......................................... 70Lloyd Noble Center ............................. 70Taco Bell Arena at Boise State University .......................... 75Toyota Center ....................................... 75United Spirit Arena .............................. 75Wells Fargo Theater ............................. 75

caNada & caribbeaN

BC Place ............................................... 76Elgin and Winter Garden Theatre Centre ..................................... 76MTS Centre ......................................... 76Coliseo de Puerto Rico ........................ 76

Facilities a-Z

41


The N

orTh

easT ConneCtiCut

MassaChusettsMaine new haMpshirenew Jerseynew yorkpennsylvania rhode island verMont

CONSOL Energy Center 1001 Fifth Ave, Pittsburgh, PA 15219(412) 642-1800; Fax: (412) 804-7980consolenergycenter.comGeneral Manager: Jay Roberts

19,000-seat Arena opened in 2010. State-of-the-Art facility/Pittsburgh Penguins home-ice; curtaining system allows flexible 4,500 to 19,000 seating configurations; Production Office; Female Officials Room; Male Officials Room; Officials Lounge; 4 Star Dressing Rooms; Green Room; Multipurpose/Dining Room; 5 locker rooms with offices; two lounge areas at Center Ice – 2,000 club seats; 250-seat Lexus Club; 236 loge seats/66 suites including 4 party suites; 50 food & beverage stands and outlets throughout concourses; 880+ flat screens throughout arena; 60-foot LED Ribbon board in main lobby; ‘PensVision’ Mitsubishi scoreboard and two 360-degree LED ribbon boards circle inner bowl; full-service, in-house Marketing department.

pEnnSylvania

Dunkin’ Donuts Center1 LaSalle Square, Providence RI 02903(401) 331-0700; Fax: (401) 621-5987dunkindonutscenter.comExecutive Assistant/Booking: Debra Polselli

Part of the Rhode Island Convention & Entertainment Complex, 14,000-seat DDC offers 31,000 sq. ft. arena space, ceiling height – 86 feet, 25,000-square-foot concourse, new 9,000-sq.-ft. lobby, 20 luxury suites, five additional meeting/hospitality rooms; state-of-the-art video scoreboard; 6 Dressing/Locker Rooms; 2 Media Rooms, 2 Production Offices; 250-seat restaurant; 11 permanent, 24 portable concession stands; DDC attracts one million+ annually/RI DMA population: 1,076,164/ 38,000+ college students within a 5-mile radius; 25% of USA population lives within 500 miles. 60’ x 40’ StageRight portable staging; 200’ x 85’ ice rink; Composite sub-floor; McCauley Line array speaker system/ Power Amps; Lighting: 6 Super Troupers, 2 Gladiators.

rhodE iSland

PAGE43

Giant Center & Hershey Theatre550 West Hersheypark Drive, Hershey, PA 17033(717) 534-3911; Fax: (717) 534-8996giantcenter.com, hersheytheatre.com Managing Director, Entertainment: Vikki HultquistA Sweet Place to Play!Giant Center opened in October of 2002, seats: 12,500 in-the-round concerts; 10,000 end-staging 10,500 hockey. The magnificent 1,904-seat Hershey Theatre is proudly celebrating over 75 years of the performing arts. Giant Center backstage: 5 team rooms, production room, 2 management rooms, 2 star dressing rooms, catering room. Hershey Theatre. Arena is also home to the longest standing member of the American Hockey League, the Hershey Bears; 125 TVs located throughout arena; Radio broadcast throughout; 15 media bulkhead locations. Harrisburg-Lancaster-Lebanon-York market is family oriented with a strong household income.

pEnnSylvania

Mohegan Sun Arena at Casey Plaza255 Highland Park Blvd., Wilkes-Barre, PA 18702(570) 970-7600; Fax: (570) 970-7601mohegansunarenapa.comGeneral Manager: Rebecca Bonnevier

SMG-managed arena opened in 1999, home to Wilkes-Barre/Scranton Penguins (AHL); 8,000+ permanent seats, nearly 10,000 for concerts and other events; Exhibition Space – Event Level 97,390 sq ft. - Concourse 8,530 sq. ft. - Suite Level 47,949 sq. ft. 4 Locker rooms, 2 two smaller dressing rooms, lounge area, meeting room/promoter room; catering/meeting room; 624 club seats w/ exclusive access to Club Member Lounge; 31 luxury suites, 1 Party Suite. F&B – SAVOR...; 7 permanent concessions stands, several portable stands and Kids Zone; Wilkes-Barre/Scranton/Hazleton MSA – 550,000 (3rd largest in PA) within 2 hours of Philadelphia & NYC; 33+ million within 125-mile radius.

pEnnSylvania

42

2012 Facilities & Event Management SuperBook 43

T H E N O R T H E A S T / R H O d E i S l A N d

One LaSalle Square, Providence, RI 02903

(401) 331-0700; (401) 621-5987 • dunkindonutscenter.com

Providence, Rhode Island mixes the urban sophistication of a big city with the graceful charm of a small town. At the heart of Providence’s bustling downtown is the Dunkin’

Donuts Center (DDC), part of the Rhode Island Convention & Entertainment Complex, which also includes the Rhode Island Convention Center (RICC) and The VETS.

The 14,000-seat DDC offers 31,000 square feet of arena space with a ceiling height of 86 feet, a 25,000-square-foot concourse, a new 9,000-square-foot lobby, 20 luxury suites, and five additional meeting/hospitality rooms. Other amenities include a pedestrian bridge connecting the arena to the RICC, a state-of-the-art video scoreboard, and upgraded concession and restaurant facilities. There are 5,500 hotel rooms in the Greater Providence area—1,800 located within walking distance of the Center.

Providence is known for its thriving arts scene and is recognized as one of the nation’s hottest culinary destinations. There are nine colleges and universities located in the Providence market, most of which are within a 5-mile radius of the Center—Brown University, Johnson & Wales University, RI School of Design, and Providence College just to name a few. The students at these local colleges and universities add to diverse population of our City.

d u n k i n ’ d o n u t s C e n t e r

Michael M

elford

2012 Facilities & Event Management SuperBook44

The Facilities Media GroupFacilities & Destinations SuperBook

Facilities & Destinations Mid-Market Review Facilities & Destinations Planner Guide

Facilities SuperBook • Facilities Booking Guide Facilities & Event Management


Make Our World Your World!

Times Union Center51 South Pearl St., Albany, NY 12207(518) 487-2000; Fax: (518) 487-2020timesunioncenter-albany.comGeneral Manager: Bob BelberUpstate New York’s Premier Sports and Entertainment FacilityFull service entertainment and sports facility, curtaining system allows Times Union Center to fluctuate capacity between 6,000 to 17,000; equipped with 21,000+ sq. ft. exhibition space and 2 press rooms; 4 team size locker rooms, 5 star sized dressing rooms; In-House Marketing Department assists in all media buying, pr and graphic design; New seats recently installed, LED Ribbon Boards and center hung video board installed this past summer. N.Y.’s capital region is home to 1,300,000+; facility draws from New York, Massachusetts, Vermont, New Hampshire and Connecticut.

nEW yorK

PAGE42

Verizon Wireless Arena continues to be the place that fans choose to play. Our audiences

find the Verizon Wireless Arena to be the perfect venue to let loose and have some fun

at concerts, sporting events and shows. As a result, they’ve helped us shine with a top

5 ranking in the Americas from a leading industry magazine, for arenas of 15,000 or

less seats. They also ranked us within the top 10 in the world. Verizon Wireless Arena,

New Hampshire’s premier sports and entertainment facility is conveniently located in

Manchester, halfway between Boston, Massachusetts and Portland, Maine. Before your

next concert season, plan on spending time with the fans at the Verizon Wireless Arena.

555 Elm StreetManchester, NH 03101603-644-5000verizonwirelessarena.com

When stars take the stage,our fans come out to play.

verizon2010facilities_verizonrngmtes0905 5/4/10 4:38 PM Page 1

Go to m.issuu.com on your phone’s browser to Get started.

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Verizon Wireless Arena555 Elm Street, Manchester, NH 03101(603) 644-5000; Fax: (603) 644-1575verizonwirelessarena.comRegional General Manager: Tim BechertNew Hampshire’s Premier Sports & Entertainment FacilityRecently celebrating its 10th anniversary, this SMG-Managed arena has attracted over 6 million guests & hosted 12,000+ sports, entertainment & other events. Seating Capacities: Center Stage in the round –11,700; End Stage (360) – 10,655; End Stage (270) – 9,337; End Stage (240) – 8,931; End Stage (180) – 8,536; 3/4 Stage – 6,700; 1⁄2-House Stage – 5,400; Theatrical Stage – 3,000. Exhibition Space: 25,348 sq. ft.; 277 10’x8’ booths in typical trade show configuration; Rink floor = 18,870 sq. ft., Main Concourse = 16,486 sq. ft., Upper Concourse = 4,830 sq. ft. Draws audiences throughout New England.

nEW haMpShirE

20 Facilities SuperBook 2009The Northeast

DUNKIN’ DONUTSCENTEROne LaSalle SquareProvidence, RI 02903(401) 331-0700; (401) 621-5987www.dunkindonutscenter.comGeneral Manager: Lawrence Lepore

Snapshot: The Dunkin’ Donuts Centeris a multi-purpose indoor sports andentertainment venue located in theheart of Providence, RI, and is home icefor the AHL Providence Bruins andhome-court for the Big East ProvidenceCollege Men’s Basketball Team. TheFacility has recently undergone an $80-million Renovation which was complet-ed the fall of ’08.Capacities: 13,000 seating; ConcertHall 3,500-6,000.Exhibition Space: Arena Floor:31,000 GSF; Exhibition Hall: 15,000GSF; Additional event level hospitali-ty/exhibit space: 4,000 GSF;Concourse: 25,000 GSF; Box OfficeLobby/Receiving Area: 9,000 GSF

Restaurant and adjacent hospitalityrooms: 6,000 GSF.Staging: 40’ wide by 60’ deep stage,with a 5’ 4” standard height; configura-tions can be customized.Lighting: Standard Quartz andHalogen lighting around the arenabowl.Backstage Areas: 2 Star DressingRooms, 2 locker rooms, 1 adjoininglocker room and 2 Home Team lockerrooms.Food & Beverage: 8 permanent concession stands, 5 portables, luxurysuites, loges, hospitality rooms and a restaurant.Audience Amenities: New state-of-the-art Daktronics video scoreboard.Marketing: Full-service, in-housedepartment offering coordination ofevent marketing campaigns includingadvertising production, media place-ment, media and retail promotions,sponsorships, group sales and publicrelations.Demographics: More than 400,000households; 9 colleges/universities;Boston is 45 miles away and Hartford,Conn. is 61 miles away.See ad on page 18

RHODE ISLAND

GIANT CENTER550 West Hersheypark DriveHershey, PA 17033(717) 534-3911; Fax: (717) 534-8996www.giantcenter.netComplex Managing Director, EventBookings, Ticketing, and Marketing:Vikki Hultquist

A Sweet Place to Play!Snapshot: The GIANT Center, astate-of-the-art arena, opened its doorsin October of 2002, with a performanceby Cher. From that moment, GIANTCenter has been the area’s leadingsports and entertainment venue.GIANT Center is also home to theAHL Hershey Bears. Because of theconstant support of its many fans,GIANT Center continues to be rankedas one of world’s best concert venues inBillboard and Pollstar. Located just min-utes from GIANT Center is the 1,928-seat Hershey Theatre.Capacities: 12,500 (in-the-round concerts); 10,000 (end staging);10,500 (hockey).

Exhibition Space: 306,000 sq. ft.Backstage Areas: 5 team rooms, pro-duction room, 2 management rooms, 2star dressing rooms, catering room.Staging: 100 pieces of 4’ x 8’ decking,variable configurations, with Black TechStage/Gray carpet surfaces—Max size80’ x 40’, adjustable heights from 48” –72” in 2” increments, Black skirting,Front of house mix in 4’ x 8’ x 6”, 12”,24” Wenger decks; Video Board; Centerhung scoreboard by Whiteway SignCompany; north/south building matrixboards; Mitsubishi Diamond VisionLeader board.Broadcast: In-house video control w/full edit/studio control; 125 TVs locatedthroughout arena; Radio broadcastthroughout; 15 media bulkhead loca-tions all patchable through centralinterconnect room on the first level; 10camera positions.Food & Beverage: 13 ConcessionsStands, 7 Portable, Bar and ClubLounge.Demographics: The Harrisburg-Lancaster-Lebanon-York market isfamily oriented with a strong household income.See ad on page 19

PENNSYLVANIA

VERIZON WIRELESSARENA555 Elm StreetManchester, NH 03101(603) 644-5000; Fax: (603) 644-1575Regional General Manager: Tim Bechertwww.verizonwirelessarena.com

New Hampshire’s Premier Sports &Entertainment FacilitySnapshot: New Hampshire’s premiersports and entertainment facility, theVerizon Wireless Arena, managed bySMG, has attracted more than 4.4 millionpeople, hosted more than 830 sports andentertainment events, including more than120 sold out shows, since opening sevenyears ago. The arena was designed toaccommodate a wide variety of events—including concerts, wrestling, figure skat-ing, hockey, basketball, family shows, aswell as convention and trade shows.Capacities: Center Stage in the round–11,700; End Stage (360) – 10,655; EndStage (270) – 9,337; End Stage (240) –8,931; End Stage (180) – 8,536;3/4 Stage – 6,700; House Stage –

5,400; Theatrical Stage – 3,000.Exhibition Space: 25,348 sq. ft.; 277 10’x8’booths in typical trade show configuration.Backstage Areas: main dressing room, 3auxiliary locker rooms, visiting team lockerroom, 2 officials locker rooms, press office,3 production rooms, lounge, catering room.Staging: Stageright equipment, setup is 48ft. deep X 60 ft. wide X 4 ft. tall, 8 ft. wideX 24 ft. deep sound wings SL & SR, and afront of house mixer riser 12 ft. deep X 16ft. wide X 1 ft. tall, 100 ft. from the downstage edge.Food & Beverage: 4 permanent concessionstands; 12 portable concession stands; VIPLounge; 2 specialty bars located on upperlevel; Full catering services offered back-stage and to suites.Amenities: 34 luxury suites, 5 party suites,Exclusive Club Lounge, 542 Club Seats,Wireless connection, Flat Screen TV’sthroughout the concourse.Marketing: Group Sales; EmailMarketing; Grassroots Marketing; MediaBuying; Media Promotions/Trade; PublicRelations.Demographics: New England Market—mainly from New Hampshire, as well asMA, ME, and VT.

NEW HAMPSHIRE

WACHOVIA ARENA AT CASEY PLAZA255 Highland Park Blvd.Wilkes-Barre, PA 18702(570) 970-7600; Fax: (570) 970-7601www.wachoviaarena.comGeneral Manager: Rebecca Bonnevier

Facility Description: The WachoviaArena at Casey Plaza opened in the fall of1998 and is under the management ofSMG. With over 8,000 permanent seatsand a capacity of nearly 10,000 for con-certs, this horse-show configured arenahas played host to some of the biggestnames in entertainment, including EltonJohn, Cher, Neil Diamond, Janet Jackson,The Eagles, and Simon & Garfunkel. Thearena’s primary tenants are the Wilkes-Barre/Scranton Penguins of the AmericanHockey League, affiliated with thePittsburgh Penguins, and the Wilkes-Barre/Scranton Pioneers of the af2 ArenaFootball league.Capacities: 1/4 house - 3,900;1/2 house - 4,900; Extended 1/2 house - 5,900; 3/4 House - 7,300; End Stage

concert - 7,500; Hockey - 8,500;Center stage - 10,000.Backstage Areas: 2-12 6’x11’6’ dressingrooms ( w/facilities), 1-13’ x 12’Lounge, Visitors Locker room 20’x36’,Tournament rooms A-18’6”x26’, B-18’6”x26’, C-10’6”x24’, Meeting roomsA-24’6”x36’, B-20’6”x36’, C-19’x36’and press room 33’6”x 12’.Exhibition Space: 27,050 sq. ft. ofexhibition space throughout two floors.Lighting: 4-2k Super Troopers (fixed),4 portable 2k Super troopers.Food & Beverage: 8 concession standson the concourse plus a club lounge/catering area on the event level that canhold up to 100 people.Audience Amenities: 624 center iceclub seats and 32 luxury suites; eventlevel VIP club lounge, featuring: upscalemenu, televisions, casual yet elegantatmosphere.Parking: 3,500 spaces.Marketing: Web site, e-mails (65,000+in database), concourse posters, videoscoreboard and concourse TVs.Demographics: 650,000+ people in theWilkes-Barre/Scranton/HazletonDMA and more than 13 million peoplewithin 100 miles.See ad on page 17

PENNSYLVANIA

Northeast v1 1/13/09 7:52 AM Page 20

PAGE45

TD Garden100 Legends Way, Boston, MA 02114(617) 624-1050tdgarden.com

Since TD Garden opened in 1995, more than 30 million people have come to the arena to see its famous tenants, the NHL’s Boston Bruins and NBA’s Boston Celtics, as well as world-renowned concerts, ice shows and family shows. Home to approximately 200 public events annually, the arena seats 17,565 (hockey), 18,624 (basketball) and 19,580 (maximum). Exhibition and meeting spaces accommodating parties of 50 to 15,000 include the TD Garden Event Floor, The Budweiser Legends Club, Insight Club Lounge, AT&T Sports Deck, Heineken Boardroom, Executive Suites and more. TD Garden features a multi-million dollar high-definition video scoreboard, the Garden HDX; complete 360-degree LED technology inside the arena bowl; and an exterior LED lighting system.

MaSSachuSSEtS

H ome to approximately 200 events annually, the

TD Garden hosts well over 3.5 million people each

year. Offering fl exible confi gurations and fast change-

overs, TD Garden can accommodate events for 15 people

up to 15, 000 people. Make your next event unlike any

other by hosting it at New England’s premier sports and

entertainment facility.

For more information:

www.tdgarden.com/garden617.624.1000

Ad-FacilitiesMagazine_May2012.indd 1 5/21/12 3:49 PM

PAGE5

Prudential Center25 Lafayette Street, Newark, NJ 07030(973) 757-6505prucenter.comVP Booking: Brian GaleGuaranteed Wow

Home to the three-time Stanley Cup Champion New Jersey Devils and welcomes about two million visitors annually for more than 200 live paid events. Capacities for sporting events are 18,711 (basketball) and 17,625 (hockey). State-of-the-art upper bowl curtain system can be operated to accommodate full or partial sections. Sample concert configu-rations yield seating capacities ranging from endstage 180 (approximately 12,600 seats) to endstage 360 (approximately 17,000 seats) to theater-style (approximately 8,000 seats). Special event venues include The Acela Club, with seating for up to 350 and private dining available to rent for up to 75.

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PAGE32

Verizon Wireless Arena continues to be the place that fans choose to play. Our audiences

find the Verizon Wireless Arena to be the perfect venue to let loose and have some fun

at concerts, sporting events and shows. As a result, they’ve helped us shine with a top

5 ranking in the Americas from a leading industry magazine, for arenas of 15,000 or

less seats. They also ranked us within the top 10 in the world. Verizon Wireless Arena,

New Hampshire’s premier sports and entertainment facility is conveniently located in

Manchester, halfway between Boston, Massachusetts and Portland, Maine. Before your

next concert season, plan on spending time with the fans at the Verizon Wireless Arena.

555 Elm StreetManchester, NH 03101603-644-5000verizonwirelessarena.com

When stars take the stage,our fans come out to play.

verizon2010facilities_verizonrngmtes0905 5/4/10 4:38 PM Page 1


1st Mariner Arena201 West Baltimore Street, Baltimore, MD 21201(410) 347-2020; Fax: (410) 347-20421stmarinerarena.comGeneral Manager: Frank Remesch “...Continuing to Make History...”1st Mariner Arena, Baltimore’s largest indoor sports and entertainment facility, accommodates audiences of 14,000 - 2,500 depending on each show’s needs; including mini theatre, in the round, family shows, etc; Backstage – Two large team rooms; locker room; 10 dressing rooms; Eight Strong 1,000 watt Xenon Super Troupers/permanently located in 4 elevated baskets, 2 per basket; Two strong 2,500 watt Gladiator 2; Meyer Sound Lab speakers driven through a series of amplifying, processing and equalizing equipment; Core audience – six million+/includes parts of Delaware, West Virginia and Virginia.

Maryland

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Charleston Civic Center 200 Civic Center Drive, Charleston, West Virginia 25301(304) 345-1500; Fax: (304) 345-3492charlestonwvciviccenter.comGeneral Manager: John RobertsonThe Center of ExcitementThe entertainment and convention centerpiece of Charleston, West Virginia, hosts the majority of the state’s premier entertainment, sporting and corporate events. Flexible Mid-Atlantic complex comprised of four versatile venues—the Civic Center Coliseum (30,000 sq.ft./seats 13,600), the Municipal Auditorium (seats: 3,400, the Civic Center Little Theater (seats: 3,400) and the Charleston Convention Center (7 Main Level Rooms offering 12,000+ sq ft of meeting space; 8 2nd -Level Rooms/6,600+ sq. ft.; 50,086-sq.-ft. Grand Convention Hall, divisible into four individual spaces. Concession Stands Throughout/Distinctive Gourmet is F&B provider.

WESt virginia

25Mid-AtlanticFacilities SuperBook 2009

CHARLESTON CIVICCENTER / MUNICIPALAUDITORIUM200 Civic Center DriveCharleston, West Virginia 25301(304) 345-1500; Fax: (304) 345-3492www.charlestonwvciviccenter.comGeneral Manager: John Robertson

Snapshot: The Charleston CivicCenter is the entertainment and convention centerpiece of Charleston,West Virginia, hosting the majority ofthe state’s premier entertainment, sport-ing and corporate events. As one of themost flexible facilities in the Mid-Atlantic region, the Charleston CivicCenter, is comprised of four versatilevenues—the Civic Center Coliseum,the Municipal Auditorium, the CivicCenter Little Theater and theCharleston Convention Center.Capacities: Civic Center Coliseumoffers over 30,000 square feet of spacewith seating for up to 13,600; configu-rations include: End Stage 11,519 -

13,247; In the Round 13,600Basketball 12,337; Banquet 1,600;Municipal Auditorium – 3,400; TheCivic Center Little Theater handlesaudiences up to 750.Exhibition Space: The Grand Hall offers50,056 square feet of Class A exhibitionspace; the hall can be divided into fourindividual areas of unobstructed spaceproviding flexibility to accommodate anysize event; 18 meeting rooms.Backstage Areas: 4 Star, 4 Teams, 1Official, 1 Trainer, 1 Media Lounge;Auditorium features 10 dressing rooms.Coliseum Staging: Wenger Staging 4’ to 6’ height.Auditorium Staging: Stage Depth85’6” with a work stage of 31’;Proscenium Opening 65’ wide & 23’6”high; Orchestra Pit 9’ Pit, 65” fromstage, 10’ arch.Food & Beverage: Concession Standslocated throughout the ColiseumConcourse area; Distinctive Gourmetserves as the facility food and beverageservice providers. They offer a 150-seatlounge and the ability to present full-service food and beverage to groupsranging from 50 to 3,000.See ad on Page 23

WEST VIRGINIA

WILLETT HALL3701 Willett DrivePortsmouth, VA 23707(757) 393-5369; Fax: (757) 393-7324www.willetthall.comFacility Manager: Valora Baskerville

Where our biggest event is your satisfaction!Snapshot: Willett Hall is a concert the-atre which proudly features concerts,guest speakers, theatrical performances,musicals and dance performances.Reception areas are available for meet-ings and other events. Willett Hall isknown for excellent acoustics and seat-ing so intimate that the last row of seatsis only 175 feet from the stage. WillettHall offers co-promotion and market-ing and advertising assistance. Staff isable to assist with any special needs thatclients and performers may need.Seating Capacities: 1,924 seats (868front orchestra, 591 rear orchestra and465 balcony seats)

Reception Areas: Lounge accommo-dates 75 – 100 persons.Curtaining: Main Act Curtain, MidStage Traveller, Concert Traveller,Upstage Cyclorama, 6 Paris LegCurtains and 6 Border Curtains.Stage: 4,185 square feet in size – 45feet deep, 93 feet wide. TheProscenium is 50-feet wide. Stageopening is 50-feet wide, 28-feet high.Orchestra Pit measures 520 square feet.Backstage Areas: 4 solo dressingrooms; 2 chorus rooms; 1 Green Room.Loading: 2 load docks, truck height,stage level.Food & Beverage: 2 concessionstands—downstairs & balcony.Parking: Free parking available acrossthe street from Willett Hall in desig-nated lot.Demographics: Willett Hall is situatedin Portsmouth, Virginia—right in theheart of Hampton Roads, a regionalarea of about 1.5 million people. Thebuilding draws from as far north asRichmond, Virginia, and as far south asnortheastern North Carolina.

VIRGINIA

THE PARAMOUNTTHEATER215 East Main StreetCharlottesville, VA 22902(434) 979-1922 Fax: (434) 979-8460www.Theparamount.netGeneral Manager: Mary Beth Aungier

Educate. Enchant. Enrich.Enlighten.Snapshot: 1,040-seat 1931 historic the-ater, originally designed by Rapp &Rapp, renovated completely and re-opened in Fall 2004. Many interior fea-tures retained including decorative plas-terwork, main chandeliers and two 40-foot high painted tapestries in the auditorium.Seating: 1,040 seats in the theater. 755in the orchestra level and 285 in thebalcony.Exhibition Space: Ballroom; BalconyLounge; Founders Lounge; CommunityRehearsal Room; Loggia.Staging: Traditional proscenium withseating on orchestra and balcony levels.15 Line sets, 50’- 0” fly tower height, 2hydraulic scissor lifts on either side ofcenter stage, 9’-8” x 7’-10” Gala spiral

pit lift in center of pit, 40’-0” wide x 7’-10” deep total. 50’-0” wide prosceniumopening by 24’ – 3” high (height 20’ –6” with lambrequin).Sound/Lighting: 180 2.4K ETCDimmers Sensor Dimmers, ETCExpress 250 Console, SLS RLA2 LineArray House speaker system, Gruppen/ Yamaha power, call for tech specs oncomplete FOH sound system.Backstage Areas: 2 large chorus dress-ing rooms, lighted mirrors, tables andrestrooms attached; 2 “Star” dressingrooms, bathrooms attached; Wardrobe /Laundry room; Green Room.Food & Beverage: Four moveable bars,one full bar in Founders Lounge, 2Catering kitchensAudience Amenities: 8 boxes located inthe front four rows of the balcony.Marketing: Co-promotes with varietyof sponsors throughout the city.Demographics: Located 2 miles fromthe University of Virginia. CityPopulation - 60,000+/ 200,000+ inadjoining counties.

VIRGINIA


Don’t Get Stuck in a Fishbowl!


Booking Guide • Facilities & Event Managementwww.Facilitiesonline.com

Mid_Atlantic v1 1/16/09 7:01 AM Page 25

The Show Place Arena14900 Pennsylvania Avenue, Upper Marlboro, MD 20772(301) 952-7900; Fax: (301) 952-8167showplacearena.comGeneral Manager: Bill ChambersThere’s No Place Like The Show Place for Entertainment, Sports and BusinessFull-service event facility – meetings, consumer/tradeshows, conventions, concerts and sporting events; 4th largest US market, includes: Southern Maryland Anne Arundel & Prince George’s County, District of Columbia, also draws from Baltimore, Montgomery County and Virginia. Seating capacities: Concerts 4,200; Basketball 5,000; Boxing 5,500; Horse Shows 3,000; Rodeo 4,000/ Meetings –2,600 - 3,000/Arena floor – 35,500+ sq. ft. (total space of 49,000 sq. ft.. w/ concourse); 4 dressing/locker rooms – 5 suites on concourse level; 3 Meeting Rooms; 2 permanent concession stands, lounge area with bar.

Maryland

Willett Hall3701 Willett Drive, Portsmouth, VA 23707(757) 393-5369; Fax: (757) 393-7324willetthall.comFacility Manager: Valora BaskervilleWhere our biggest event is your satisfaction!1,924 seats (868 front orchestra, 591 rear orchestra and 465 balcony seats) excellent acoustics and seating so intimate that the last row of seats is only 175 feet from the stage (4,185 square feet in size – 45 feet deep, 93 feet wide); very competitive rental and labor rates, also co-promotes and assists with marketing and advertising. Lounge accommodates 75 – 100 persons. 4 solo dressing rooms; 2 chorus rooms; 1 Green Room. Portsmouth is in the heart of Hampton Roads, Pop: 1.5+ million, draws from as far north as Richmond and as far south as northeastern North Carolina.

virginia

Meetings/tradeshows/Exhibitions/convention centers/cvBs/hotels/

resorts/conference centers

thE FacilitiES MEdia groupESSEntial planning toolS

&Facilities

destinationsTM


T H E M i d - AT l A N T i c / M A R y l A N d

22 Facilities SuperBook 2009Mid-Atlantic

West Baltimore StreetBaltimore, MD 21201

(410) 347-2020Fax: (410) 347-2042

www.1stmarinerarena.com

Continuing toMake History!

Mid_Atlantic v1 1/13/09 7:54 AM Page 22


Cabarrus Arena & Events Center4751 Hwy 49 North, Concord, NC 28025(704) 920-3976; Fax: (704) 920-3999cabarrusarena.comSales & Marketing Manager: Pam Sossamon

Multipurpose venue – 150,000 sq. ft. of temperature controlled event space, plus 11-acre lawn, 28,000-sq.-ft.-arena seats: 5,000 concerts/ 4,390 boxing/wrestling, 3,800 arena football; 1,500 – 3,000 half-house; Indoor/Outdoor portable staging; 2 Dressing rooms. Exhibition Space - Event Center A: 40,000 sq. ft.; Event Center B: 30,000 sq. ft.; Gold Hall 1: 20,000 sq. ft.; Gold Hall 2: 10,000 sq. ft.; Cabarrus Room A: 2,400 sq. ft.; Cabarrus Room B: 1,200 sq. ft.; Cabarrus Room C: 1,200 sq. ft.; Audience: 313,700 within a 15-mile radius; 1,377,900 – 30-mile radius; 3,154,100 – 60-mile radius; 7 VIP Suites; 6 on-site concession stands.

north carolina

The s

ouTh

easT alabama

arkansasFloridaGeorgia kentuckylouisianaMississippinorth Carolinasouth Carolinatennessee

Bridgestone Arena501 Broadway, Nashville, TN 37203(615) 770-2000; Fax: (615) 770-2010bridgestonearena.comSr. Director of Booking: Brock Jones

Located in the heart of Downtown Nashville, serves a market of 1.6 million+; Seating Capacities: Concert - 17,500; Full House Proscenium - 10,700; Music City Theater - 6,900; In the Round - 18,400; Basketball (inc. floor) - 17,300; Arena Football/Rodeo - 16,000; Fixed Seating Only - 13,600; 43,000-sq.-ft. exhibit floor with 110 feet of vertical clearance. 6 dressing rooms; 3 locker rooms; 3 Production Offices; Event Coordinator Office: Green Room; Corporate Reception Room, Crew Catering Room; Media Lounge; Radio Work Room; Interview Room; Press Work Room; 3 Dark Rooms. Climate-controlled walkway to Nashville Convention Center & Renaissance Nashville Hotel.

tEnnESSEE

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PAGE51

Jacksonville Veterans Memorial Arena300 A. Philip Randolph Blvd., Jacksonville, FL 32202(904) 630-3900; Fax: (904) 854-0601jaxevents.com General Manager: Robin Timothy

This 15,000-seat, multi-purpose public facility opened in 2003 to a sold-out audience for an Elton John concert. Since then, the arena has hosted concerts, professional sporting events, local graduation ceremonies and other events; Capacities: End Stage: 14,500/In the Round: 14,000/Half-House: 9,500/Theater: 6,200/Hockey / Basketball: 13,000. Home of Jacksonville Sports Hall of Fame. Backstage areas: six dressing rooms; 4 large locker rooms; Media Room; Multipurpose/Catering Area, two Promoter Offices and 4,000-sq.-ft. Duval Street Room; 10 permanent concession stands with 67 POS. Exclusive Clubs with dining options (buffet or traditional concessions); capable of 140 POS; In-house Marketing Department.

Florida

The Lakeland Center701 West Lime Street, Lakeland, FL 33815(863) 834-8100; Fax: (863) 834-8101thelakelandcenter.comAssistant Director: Scott Sloman Superior Events and Quality EntertainmentLocated between Tampa and Orlando, markets include – Polk County (500,000+), and Tampa & Orlando, large multi-purpose arena, two exhibit halls, Broadway the-ater and several meeting rooms; with 100,000+ sq. ft of available space, this venue accommodates events from 10 to 10,000 attendees; Seating Capacity –Jenkins Arena: Basketball – 7,137; End Stage Concert – 8,178; Half-house Concert – 4,758; Youkey Theatre: 2,300; Exhibit Hall – 27,848 sq. ft./Sikes Hall – 24,600 sq. ft.; 4 team rooms; 2 star dressing rooms; 2 show offices; 5 meeting rooms; Youkey Theatre: 2 Chorus dressing rooms; 4 Star dressing rooms; 1 Green room.

Florida

PAGE81

Florence Civic Center3300 West Radio Drive, Florence, SC 29501 (843) 679-9417; Fax (843) 679-9429florenceciviccenter.comGeneral Manager: Kendall WallYour venue for quality, affordable family entertainment

SMG-managed facility is largest convention, entertainment & exhibition facility in northeast South Carolina -- 50,000-sq.-ft. multipurpose space with new fiber optics throughout includ-ing 10,000-seat arena (backdrop curtain allows 2,500-7,000 seating); 15,000-sq.-ft. ballroom (seats 1,400 theater style), well-appointed Pee Dee, Waccamaw and Santee meeting rooms (adjoin ballroom -- accommodate up to 1,000 for banquets; 1,400 for meeting set-ups; 84-8'x10' booths). Portable stage expands to 60' x 40', 4 dressing rooms, green room. Market: 700,000 population; "In the Flo" email club has over 14,000 members who get "E-Buzz"; 10,000+ Facebook Fans.

South carolina

David A. Straz, Jr. Center for the Performing Arts 1010 North W.C. MacInnes Place, Tampa, FL 33602(813) 222.1000; (800) 955-1045;Fax: (813) 222-1057 strazcenter.org

The Straz Center inspires audiences and artists to dream and discover, to create and celebrate. Located downtown on a picturersque nine-acre site along the east bank of the Hillsborough River, this 335,000-sq.-ft. PAC complex consists of 5 venues: Carol Morsani Hall (2,610 seats), Ferguson Hall (1,042 seats), the Jaeb Theater (268 seats), the TECO Energy Foundation Theater (250 seats) and the Shimberg Playhouse (130 seats). Recently added -- Patel Conservatory -- 45,000 sq. ft./20 studios, including rehearsal hall, isolation/sound booth and state-of-the-art black box theater. Recently installed sound and video system ehnances patron experience.

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w w w . v e n u w o r k s . c o m • 5 1 5 - 2 3 2 - 5 1 5 1

SUCCESSCREATE

• The Sanford Center – Bemidji, MN •• Swiftel Center – Brookings, SD •

• Burnsville Performing Arts Center – Burnsville, MN •• CAL U Convocation Center – California, PA •

• U.S. Cellular Center/Paramount Theatre, Ice Arena – Cedar Rapids, IA •• Adler Theatre/RiverCenter – Davenport, IA •

• Hara Complex – Dayton, OH •• Hoyt Sherman Place – Des Moines, IA •

• United Wireless Arena – Dodge City, KS •• The Ford Center – Evansville, IN •• Alerus Center – Grand Forks, ND •

• Hurst Conference Center – Hurst, TX •• Toyota Center/Three Rivers Convention Center – Kennewick, WA •

• Bridge View Center – Ottumwa, IA •• Racine Civic Centre – Racine, WI •

• Clay County Regional Events Center – Spencer, IA •• Topeka Performing Arts Center – Topeka, KS •

• Vicksburg Convention Center & Auditorium – Vicksburg, MS •

k


T H E S O u T H E A S T / T E N N E S S E E

501 Broadway, Nashville, TN 37203

(615) 770-2000; Fax: (615) 770-2010 • bridgestonearena.com

Bridgestone Arena opened in December 1996 and has hosted more than 12 million guests. It has become Nashville’s No. 1 venue for large-scale musical productions, as well as one

of the nation’s most highly-acclaimed entertainment and sports venues. Seating capacity is approximately 20,000 for concerts, 19,395 for basketball and 17,113 for Nashville Predators games. The entrance to Bridgestone Arena is positioned on the corner of Broadway and Fifth Avenue facing the Ryman Auditorium, the original home of the Grand Ole Opry. The architects designed this as a tribute to Nashville’s music roots.

The development of the arena exemplifies the city’s changing persona and has been a catalyst for other projects in the surrounding area. A number of downtown living options - including several new condominiums - continue to spring up in close proximity to Bridgestone Arena.

Initiated by Nashville Mayor Phil Bredesen and approved by the Metro/Davidson County Council in 1993, Bridgestone Arena uniquely embraces Nashville’s heritage as “Music City, U.S.A.”

For the event planner, the spectator, the athlete and the performer, the arena is equipped to deliver the latest in high-quality, “user-friendly” features. A soundstage-quality rehearsal hall is a part of the facility, making the arena a perfect site for concert performers.

In addition to serving as the home of the Nashville Predators, Bridgestone Arena has hosted a wide variety of sporting events including the U.S. National Figure Skating Championship (1997), the NCAA Men’s Basketball Tournament (2000, 2003 & 2005), the SEC Men’s Basketball Tournament (2001, 2006, 2010), the SEC Women’s Basketball Tournament (2002, 2004 & 2008) and the

2003 NHL Entry Draft. The venue has also been awarded the 2014 NCAA Women’s Final Four, and the 2013 SEC Men’s Basketball Tournament. It also hosted the first and second rounds of the NCAA Men’s Basketball Tournament again in 2012.

Community events have included the annual Mayor’s First Day Festival and the Country Freedom Concert benefiting the Salvation Army Disaster Relief Fund. The venue has also hosted the CMA Awards show multiple times in recent years, which were broadcasted live to national audiences on network television.

A new state-of-the-art integrated scoring and video display system using the latest in sports videoboard technology was installed in the building in August 2007, and has been in operation for the past five seasons.

Designed and constructed by ANC Sports in New York, the board is 100 percent LED-based and runs on a digital operating system, which also required a new control room to be build near the entrance tunnel to the arena bowl. The renovations were part of a more than $4-million facelift to Bridgestone Arena during the summer of 2007.

B r i d G e s t o n e a r e n a

Facilities Magazine Prime Site

Award Winner: 2008, 2009, 2010, 2011

Academy of Country Music

Venue of the Year winner: 2009, 2011

Pollstar Arena of the Year

Nominations: 1997, 1998, 2000,

2007, 2008, 2009, 2010, 2011

International Entertainment

Buyers Association’s Venue of the Year

Award winner: 2008, 2010

Home of the NHL Nashville Predators

CMA Awards, CMT Video Awards,

Men’s SEC Basketball Tournament 2013

For booking information contact:

David [email protected]

615-770-2096


T H E S O u T H E A S T / N O R T H c A R O l i N A

In addition, they are the only facility in the area that can offer the first-class service of SMG, the largest public facility management company in the world. The on-site food & beverage service is managed by Savor Cabarrus...catering by SMG and is the exclusive caterer for the Cabarrus Arena. The Executive Chef and his staff have the experience and creativity to satisfy the most discriminating tastes, accommodate special requests and provide impeccable service for cocktail receptions and buffets to tradeshow exhibitor entertaining and large or small sit-down dinners.

Beginning with your initial call and following through until the completion of your event, the Cabarrus Arena staff will provide you with professional and courteous attention to detail combined with a pleasant Southern charm.

4751 Hwy 49 North, Concord, NC 28025 • (704) 920-3976; Fax: (704) 920-3999 • cabarrusarena.com

The Cabarrus Arena & Events Center is the region’s newest and most innovative exhibition center offering a flexible floor plan and state-of-the-art features. With the 5,000-seat arena, in

excess of 150,000 square feet of temperature controlled event space and an 11-acre lawn, The Cabarrus Arena offers more meeting, banquet and exhibition options than any other facility in Cabarrus County.

Situated in Concord, NC, the Cabarrus Arena & Events Center is in the heart of an area rich with colorful history and a tapestry of both the old and the new. The facility is only moments away from the historic downtown district with its stately antebellum homes and specialty shops, minutes from the Charlotte Motor Speedway and Concord Mills Mall, the most visited tourist attraction in the state of North Carolina.

c A b A R R u S A R E N A & E v E N T S c E N T E R


T H E S O u T H E A S T / S O u T H c A R O l i N A

FlorenCe CiviC Center3300 West Radio Drive, Florence, SC 29501

(843) 679-9417 • Fax (843) 679-9429 • florenceciviccenter.com

The SMG managed Florence Civic Center will be entering its 20th anniversary year in 2013. The facility celebrated its opening in 1993 with pop star Marie Osmond entertaining at the initial gala party

and country music superstar, Reba McEntire, performing a sold out concert to inaugurate the event. Since then the center has developed from focusing primarily on local events to concentrating its activities as a predominantly sports arena to currently hosting a variety of national concerts, family shows and state conventions.

In 2004 the Civic Center Commission developed a new strategic plan to change the focus of the facility, and it has emerged as a nationally recognized venue.

During the past six years, a construction boom in the hospitality district surrounding the facility has resulted in four new national chain hotels, 12 new restaurants, a 14-screen theater, a five-acre Veterans Park and a financial institution – all within walking distance of the center. This year’s openings included Mello Mushroom, Buffalo Wild Wings, La Bama Mexican Restaurant,1720 Burger Bar and Virginia College’s newest campus.

With the explosion of growth surrounding the civic center, it has become apparent that it is now time for the facility to grow to meet current and future demands. A Request for Proposal (RFP) has been issued to study the economic impact of the current operation, combined with a feasibility study for expanded meeting space to rise to the challenge of increasing meeting and convention business.

The civic center’s anchor location at the intersection of I-95 & I-20 has developed into a prime convention destination. In 2007, the venue’s 15,000-sq.-ft. expo hall was transformed into an impressive ballroom, complete with new carpeting, lighting, furnishings and appointments. Three years later the 10,000-seat arena was updated and 1,400 telescopic seats were added. Also, new fiber optics has been installed throughout the facility. Future plans include compete renovations to the front lobby and administrative offices.

The association meetings market requires more break-out space

than the building can currently offer. Kendall Wall, general manager, explained. “We’re turning down a lot of business and it’s the perfect time for our city and county municipalities to look into expanding our space. An excellent hospitality district has developed around us and we need to grow to meet these needs. We’re excited to be celebrating our 20th anniversary… but with an eye on the future.There is no standing still in our industry. You’re either moving forward or loosing ground. It’s that simple.”

On the entertainment front, this past year the facility hosted the award-winning Cirque du Soleil, Orange County Chopper Show, Disney on Ice, Lady Antebellum and Josh Kelly, which was the Carolina’s only fall tour date, Grand Strand’s Regional Volleyball Tournament, Myrtle Beach Bike Show West, TNA Wrestling, 7th Annual Kids Jamboree, Ringling Brothers and Barnum & Bailey Circus, South Carolina Lower State Basketball Tournament, Disney Live, WWE Wrestling, 32nd Anniversary of the Blockbuster Gospel Show, David Allen Coe and the Fantasia and Joe concert. The center has also booked Chris Tomlin in November and the Oak Ridge Boys’ Christmas Concert in December.

True to its reputation for aggressive marketing, the civic center has developed two new in-house shows for 2013. The South Carolina Agribiz & Farm Show is being planned in conjunction with the South Carolina Department of Agriculture and the Pee Dee Women’s Show Is being partnered with the McLeod Hospital regional system.

The Florence Civic Center continues to gain popularity throughout the region. Event attendance is climbing. The center’s Facebook page surpassed the 10,000 fan mile-marker. Additional social media efforts experience daily growth and the email club now boasts more than15,000 members who receive e-blasts on all upcoming events. In addition, a new text messaging club has just been implemented and a highly interactive and feature-rich website will be rolled out within the coming months. This vibrant, up-to-date, 20-year-old venue is not missing a beat! It’s time to celebrate an incredible 20 years

Cirque du Soleil Alegria is a great family show for the Florence area.

Chris Tomlin performs in concert at the Florence Civic Center in November.

Lady Antebellum brought down the house! The Florence Civic Center was their only stop in the two Carolinas.


Black River Coliseum301 S. 5th Street, Poplar Bluff, MO 63901(573) 686-8001; Fax: (573) 686-8008blackrivercoliseum.comFacility Director: Bobby GoodwinState-of-the-art 115,000-sq.-ft., multi-purpose facility hosts concerts, bull-riding, cage-fights, family shows, trade shows, confer-ences, banquets, etc.; seating capacity: up to 5,000 – 4,000- 4,500 concerts & sporting events/3,000-3,500 Rodeos/Children’s Shows. 2 Team & 2 Coaches Locker Rooms; 2 Star Dressing Rooms. Banquet, Reception & Meeting Space: 2,184-sq.-ft. Grand Room; 1,250-sq.-ft. Deluxe Room; 728-sq.-ft. Standard Room 4,250-sq.-ft. Lobby; 2 additional breakout rooms. Market: Southeast Missouri, Northeast Arkansas, Western Tennessee, Kentucky and Illinois; in-house marketing department; promotion & co-promotion; On site Aquatic & Fitness Center; 2 food service concessions and 2 beer service concessions, 1 catering-ready kitchen.

MiSSouri

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indianaiowakansas MichiganMinnesotaMissourinebraska north dakotaohiosouth dakotawisconsin

RiverCenter/Adler Theatre136 East Third Street, Davenport, IA 52801(563) 326-8500; Fax: (563) 326-8505adlertheatre.com • riverctr.com Executive Director: Rick Palmer, CFE

Historic, art-deco yet also state-of-the-art PAC; RiverCenter Complex – 100,000 sq. ft. meeting, exhibit & event space – features: 2,411-seat Adler Theatre (reno-vated 2006); Great River Hall – seats 3,200 for general admission/2,500 reserved. Mississippi River Hall can host 1,400 general admission/1,100 reserved. Backstage – 2 production offices, 800 sq-ft. wardrobe room, 8 dressing rooms, 2 star dressing rooms and soloist room. Facility is key anchor for live entertainment and cultural enrichment in downtown Davenport, serves the greater Quad Cities area and its population base of 400,000. Reach also extends out to a 75-100 mile radius on both sides of the Mississippi River.

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Allen County War Memorial Coliseum4000 Parnell Avenue, Fort Wayne, IN 46805(260) 482-9502; Fax: (260) 484-1637memorialcoliseum.comGeneral Manager: Randy L. Brown

Multi-Purpose complex, tri-state area’s leading sports, entertainment and event venue, serves Northeast Indiana, Northwest Ohio and Southern Michigan; MSA POP: 411,000, state’s 2nd largest city, within day’s drive of 55 million; Seating Capacities – End Concert-180: 8,843; End Concert-240: 10,006; End Concert-270: 10,297; End Concert-360: 12,045/Hockey/Indoor Football: 10,495/Basketball: 11,083. Curtaining system conceals upper decks as needed. 24 luxury suites, 1 super suite, 318 club seats. Exhibition Space: 148,000 sq. ft. of multi-purpose exhibition space, capable of hosting concerts up to 8,000 seats, as well as, basketball and motor-sports events, with telescopic seating and floor chairs.

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Arie Crown Theater2301 S. Lake Shore Drive, Chicago, IL 60616(312) 567-8191; Fax: (312) 791-6100ariecrown.comManager: Dulcie Gilmore

Now in its 50th year, this handsome, 4,249-seat proscenium arch theatre located in Lakeside Center at McCormick Place, just 2.5 miles south of downtown Chicago, features one of the largest and most adaptable stages in the Midwest, able to accommodate events in scale from a single lecturer to Grand Opera. Proscenium opening is 90’ x 40’/stage depth – 58.4’; spacious backstage area provides ample storage for scenery and props/2 weather-protected berths on the loading dock adja-cent to the stage; 10 dressing rooms, 2 large rehearsal rooms, tech rooms, special storage areas and a “green room” for VIP and performers’ use.

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Bridge View Center102 Church St., Ottumwa, IA 52501(641) 684-7000; Fax: (641) 684-6305 bridgeviewcenter.comExecutive Director: Larry Gawronski “Where Great Events Create Lifetime Experiences”Fast becoming the premier destination in SE Iowa for concerts, theatrical events and conventions, opened in 2007, nestled on the banks of the Des Moines River, this 92,000-sq.-ft. complex features an Expo Hall (Reserved Seating – 2,617/Festival – 3,000/ Boxing/Mixed Martial Arts – 1,800/Floor Events – 1,500), adjoining conference/meeting space (7,000 sq. ft./ Divisible into 5 rooms), 655-seat Theater and a Grand Lobby (Accommodates 2,500). Two Star dressing rooms; Choir dressing room with lockers and showers. 40’ x 40’ Studio adjoining theatre – accommodates up to 100 persons. Regional MSA 150,000 (75 mile radius).

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Burnsville Performing Arts Center12600 Nicollet Ave, Burnsville, MN 55337(952) 895-4685: Fax: (952) 895-4688burnsvillepac.comExecutive Director: Brian Luther

Opened in January 2009, features two theaters – 1,014-seat Proscenium Stage and intimate 150 seat Black Box. The lobby is two stories tall, all glass; 2,000-sq. ft. art gallery; Multi-Purpose Room – 1,196 sq. ft./divisible into two spaces. Additional space for banquets, special events and receptions. Stage dressing rooms, shared make-up area, separate star dressing room, 630-sq.- ft. Green Room. Presentations at the Burnsville PAC include cultural events, dramas, comedies, dance, and musical acts from local arts organizations and national touring artists; full-service in-house advertising agency; Part of Minneapolis/St. Paul metro region/Suburban Burnsville – 60,000 residents, affluent, family and growing boomer population.

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Morris Performing Arts Center211 N. Michigan Street, South Bend, IN 46601(574) 235-9190; (800) 537-6415Fax: (574) 235-5604MorrisCenter.orgExecutive Director: Dennis J. AndresThe Magnificent Morris Has The Hottest Tickets in Town!”State-of-the-art PAC ($24.3-million renovation in 2000) originally opened as The Palace Theater in 1921 with a design that replicated Italian Renaissance, Spanish Revival, and Baroque architecture. Seats: 2,560; Backstage Areas: 8 Dressing Rooms, 2 Chorus Rooms in Lower Level Hair/ Wardrobe Room 30x18; Catering Room. Staging: Brand new stage, 45’ deep by 103’ wide, with a 72’ fly height and 70 fly lines; Expanded orchestra pit; Full Wenger symphonic shell; Fully updated utilities and HVAC system. 1 million within 40-minute drive; venue hosts 125+ events per year, attracting 156,000+.

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INTRUST Bank Arena500 E. Waterman, Wichita, KS 67202(316) 440-9000; Fax: (316) 440-9199intrustbankarena.comGeneral Manager: A.J. Boleski

Modern, state-of-the-art, premier Midwest sports/entertainment venue, perfect for all events – concerts and conventions alike. Capacities: center stage (15,000), end stage (10,500), half stage (6,500), basketball (15,000), hockey (13,000); black curtaining system includes: house reduction, backdrop & half-house curtains. 20 suites, 2 party suites, 40 loge boxes, 222 club seats. Backstage areas – 4 Event Offices, 3 Star Dressing Rooms, 3 full Locker Rooms, Hockey Locker Room, Officials Locker Room, Treatment Room, Promoter Room, Press/Interview Room, and Pre-Function Room. Wichita is the largest city in Kansas with a population of 372,186, county seat of Sedgwick County, nearest large cities – Denver, Kansas City, Oklahoma City, Tulsa.

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Clay County Regional Events Center800 West 18th Street, Spencer, IA 51301-3156(712) 580-3000; Fax: (712) 580-3003spencerevents.comGeneral Manager: Scott Hallgren Delivering Outstanding ExperiencesComplex opened 2003, features: 2,664-seat arena; 7,600-sq.-ft. Grand Ballroom, divisible into 6 individual meeting rooms, and 24,000-sq.-ft. column-free exhibit hall. Boardroom, Event Office, Dressing Rooms, private Green Room are also available. Seating Capacities: Full concert – 2,664/Wrestling / Boxing – 2,700/Theater – 2,160/Open floor – 1,572/Banquet – 1,400 (Exhibit Hall) Grand Ballroom: 750 theater style; 504 rounds; 450+ classroom style. Backstage –green room with private bath and shower; 2 dressing rooms. Co-promote on events; full marketing services; group sales. Spencer is the regional hub in NW Iowa—serving a broad geographic region across NW Iowa / SW Minnesota.

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Hoyt Sherman Place1501 Woodland Avenue, Des Moines, IA 50309(515) 244-0507; Fax: (515) 237-3582Hoytsherman.orgExecutive Director: Carol Pollock

Originally a grand manor home circa 1877, opened as a theater in 1923 –beautiful and acoustically sound performing arts center, Central Iowa’s only mid-sized live event facility. Recent $5.5-million renovation included updated sound, lighting and technical capabilities. Year-round venue hosts 280+ events annually. Theater – 1,250 fixed seats (38 box seats); Art galleries accommodate up to 250 for receptions, meetings, etc. Large chorus w/bathroom attached; medium sized chorus room; 3 star dressing rooms. Full-service marketing department; State Capital of Iowa, Des Moines is visited by 2.9 million+ each year – 562,000+ within 40-mile radius.

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59The MidwestFacilities SuperBook 2009

FAIRFIELD ARTS ANDCONVENTION CENTER/STEPHEN SONDHEIMCENTER FOR THEPERFORMING ARTS200 N Main StFairfield, IA 52556(641) 472-2000; Fax: (641) 472-7890www.fairfieldacc.comExecutive Director: Brendon Wagner

Snapshot: Managed by VenuWorksand opened in the Winter of 2007, theFairfield Arts and Convention Center isa stunning building that is home to theStephen Sondheim Center for thePerforming Arts, two meeting rooms,an executive conference room, and anexhibition hall. The theatre is an inti-mate space equipped with some of themost modern theatrical equipment.The meeting rooms and exhibition hallare very flexible and can accommodatemost needs.Capacities: Theatre - 522; MeetingRoom (each) - 60 banquet, 120 theatrestyle, 60 classroom; ExecutiveConference Room - 20 at conferencetable, 20 additional around perimeter;Exhibition Hall - 400 banquet, 600

theatre style, 30 exhibition booths(10X10).Exhibition Space: 112’X64’hall. Canaccommodate approximately 30 10’X10’booths. Can be combined with meetingrooms to increase capacity; direct accessto kitchen available.Backstage Areas: 2 Star dressingrooms, 1 makeup room, 2 chorus dressing rooms, and green room.Staging: Various 4’x8’ platforms in avariety of heights availableSound/Ligthing: In theatre there is a40 channel mixer withcompressors/limiters/noise gates avail-able for 24 channels. Lighting in the-atre consists of an ETC Expression 3lighting console, 228 dimmers, and acomplement of ETC Source 4 lights.Food & Beverage: 1 concession standin lobby. Portable bars available for usearound building. Full commercialkitchen.Marketing: Partnership with the CVBto send email blasts about upcomingevents. Co-promotional opportunitiesavailable.Demographics: Community is verydedicated to the cultural arts. LargeTranscendental Meditation practicingpopulation in the area.

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CLAY COUNTYREGIONAL EVENTSCENTER800 West 18th StreetSpencer, IA 51301(712) 580-3000: Fax: (712) 580-3003www.spencerevents.comGeneral Manager: Scott Hallgren

“Delivering OutstandingExperiences”Snapshot: The Clay County RegionalEvents Center, which opened inNovember 2003 and is managed byVenuWorks, includes an 2,664-seatarena; 7,600-sq.-ft. Grand Ballroom,divisible into 6 individual meetingrooms, and a 24,000-sq.-ft.arena/exhibit hall. Boardroom, EventOffice, Dressing Rooms, private GreenRoom are also available.Seating Capacities: Full concert set –2,664; Wrestling / Boxing (in the round)– 2,654; Theater set – 2,160; Open floorset (Circus, Bull Riding, LipizzanerStallions) – 1,572; Banquet – 1,400.Grand Ballroom: Theater style – 750;Rounds – 504; Classroom style – 450+

Exhibition Space: 24,000-sq.-ft.column-free exhibit hall.Staging: StageRight professional concert staging – 40’ X 84’ (or custombuild to your specs).Sound/Lighting: 40’ X 60’ grid locatedon east end of arena, above stage area;50,000 pound capacity; 1,000 – 2,000lbs. per hang point, depending uponconfiguration; Total of 800 amps 208v3-phase show power; 400 amp 208vservice and 200 amp 208v service withcamlocks located in arena.Backstage Areas: private green roomwith private bath and shower; 2 dress-ing rooms, each with its own lockerroom with sink, mirrors, toilets, andshowers.Food & Beverage: exclusive on-sitecaterer with full-service commercialkitchen; 2 permanent concession stands.Parking: 750+ spaces on-site; addition-al parking throughout Fairgrounds.Marketing: co-promote on events; full-marketing services; group sales.Demographics: Spencer is the regionalhub in NW Iowa—serving a broad geo-graphic region across NW Iowa / SEMinnesota. Clay County RegionalEvents Center serves a market areawithin 75-100+ radius of Spencer.See ad on page 43

clay countyregional centerevents

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HOYT SHERMAN PLACE1501 Woodland AvenueDes Moines, IA 50266(515) 244-0507; Fax: (515) 237-3582www.hoytsherman.orgExecutive Director: Carol Pollock

Snapshot: A grand manor home builtin 1877 by prominent businessman HoytSherman; the structure, managed byVenuWorks, is a world-class performingarts center, located at the cornerstone ofDes Moines’ historic Sherman Hill. TheHoyt Sherman Place Theater opened in1923 and is Central Iowa’s only mid-sized (1,251) performing arts venue andthe last remaining historical theater inDes Moines. Since reopening inNovember, 2003 after a $5.5-million,six-month renovation, including updatedsound, lighting and technical capabili-ties, this year-round venue has welcomedover 200,000 patrons. Newly renovated,adjacent galleries can be transformed fora unique sit down dining experience, asocial cocktail party or a theater-stylemeeting place.

Capacities: 1,251 seatsStage Dimensions: Back wall toProscenium 24’ ; SR Wall to SL Wall52’; Proscenium to Front of Pit Cover8’; Proscenium Height 22’6”;Proscenium Width 34’4”.Dressing Rooms: large chorus w/bath-room attached; medium sized chorusroom; 3 star dressing rooms.Sound: 2 Stacks of McCauly n-line SRand SL; 12 top boxes and 4 bottoms;All QSC Powerlite amplifiers; 1-Alanand Heath 2200 FOH desk; 2 sm 58; 2beta sm 57; 4 boom stands; 1 cd player;1 3rd octive EQ on the stacks.Lighting: 288 channels of etc sensordimming; 1 obsession 2 w/2 monitorsand keyboards; 16-19 degree S4 Lekos(on stage); 12-26 degree S4 Lekos (onstage); 11-36 degree S4 Lekos (onstage); 11-19 degree S4 Barrels (onstage); 48-S4 par 64 (on stage); 8-S4 12circuit mutipar strips (on stage); 24-15to 30 degree S4 zooms (FOH); 12-19Degree S4 Lekos (box booms HR andHL); 2- Lycian 1272 Starklite II.Audience Amenities: 28 Box Seats.Marketing: in-house marking services;co-promotions.Managed by Venuworks.See ad on page 44

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RIVERCENTER & ADLER THEATRE 136 East Third StreetDavenport, IA 52801(563) 326-8500; Fax: (563) 326-8505www.adlertheatre.com www.riverctr.com Executive Director: Rick Palmer, CFE

“The Center With It All”Snapshot: Managed by VenuWorks,the classic, 2,411-seat Adler Theatre is ahistoric, art-deco yet also state-of-the-artPAC originally built in 1931 and mostrecently renovated in 2006. The Adler ispart of the RiverCenter Complex,which features more than 100,000square feet of meeting, exhibit and eventspace. The RiverCenter includes theGreat Hall, featuring a seating capacityof 3,200 for general admissions and2,500 reserved seats and the MississippiRiver Hall, which can host 1,400 forgeneral admission and 1,100 reserved.Staging: 40’ deep from the plaster lineto the back wall, 80’ wide, 38’ stage left

of center and 42’ stage right of center.The proscenium opening is 59’-4” wide.The height from stage floor to the gridis 69’.Backstage Areas: 2 production offices;800-sq.-ft. wardrobe room. 8 dressingrooms, 2 star dressing rooms; soloistroom.Sound: 5 EV XLD281 Loudspeakersin the center cluster; Left and RightClusters are (8 each side) EV XLC-127+. Soundcraft MH2 24 channelconsole.Lighting: Balcony/Side House fillsthroughout the theatre. In-HouseDimmers are controlled by an ETCEmphasis Server with an Express 125faceplate.Food & Beverage: Adler Theatre has 2permanent concession stands and theRiverCenter has 3 permanent conces-sion stands.Audience Amenities: Premiere ClubSeating in loge; Broadway at the AdlerTheatre Subscribers; Accessible seatingon main floor.Marketing: Full service marketing/pro-motions coordination available.Parking: 750 coveredparking spaces availablefor Adler Theaterpatrons. More than2,300 additional spacesnearby.See ad on page 49

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i wireless Center1201 River Drive, Moline, IL 61265(309) 764-2001; Fax: (309) 764-2192iwirelesscenter.comExecutive Director: Scott Mullen

12,000-seat center stage capacity; 11,500 end-stage, multiple lower-bowl and theater capacities that range from 3,000-6,000; 10,700 for basketball, and 9,500 for hockey and indoor football; Premium Seating area and VIP Lounge, 20 luxury suites; 20,000-sq.-ft. conference center; 11,000-sq.-ft. lobby; 7 dressing rooms – four team rooms, 1 training room, 1 small room, 3 production offices, and a VIP promoter office; Food & Beverage by Levy Restaurants; full-service marketing/public relations department & in-house ad agency; Ability to independently promote and co-promote events. Centrally located between Chicago, St. Louis, Indianapolis, Minneapolis, and Omaha; metro-market – 400,000+/1.5 million+ within an hour’s drive.

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U. S. Cellular Center/ Paramount Theatre370 First Avenue NE, Cedar Rapids, IA 52401(319) 398-5211; Fax: (319) 362-2102uscellularcenter.comExecutive Director: Gene Felling

The U. S. Cellular Center/ Paramount Theatre is undergoing extensive renovations and will reopen in late Spring 2013. The arena will have an additional seating capacity, new concourses, seats, dressing rooms and rigging grid. The Paramount Theatre is being fully restored to its’ original 1927 condition. The theatre will have a professional line array house sound system. End stage reserved 360 capacity will be 7,700 GA Festival capacity will be 9,000 Paramount Theatre – 1,650. A convention center is being built adjacent to the arena and will also open in 2013. Population: 250,000 within hours drive.

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29

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& Special Event Planners

Ford Center1 S.E. Martin Luther King Jr. Blvd.,Evansville, IN 47708(812) 422-8000; Fax; (812) 436-7001thefordcenter.comFord Center Executive Director: Scott Schoenike

Downtown location, the region’s center for sports and entertainment, designed to host basketball, hockey, concerts, exhibitions and shows for audiences as large as 11,000. The multi-purpose facility works with downtown attractions to create a vibrant atmosphere for sports fans, music lovers and conventioneers. Seating Capacities: Basketball – 9,800; Hockey – 9,100: Concerts – 10,500 total (9,066 permanent seats and 1,700 floor chairs); Half House – 3,500-5,700. Exhibition Space: 20,468 sq. ft.; two star dressing rooms, two locker rooms, Green Room, Multi-purpose room; 137 high definition flat screen Televisions throughout; high-definition video board with upper and lower displays and ribbon board

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T H E M i d w E S T / i N d i A N A

allen County war MeMorial ColiseuM4000 Parnell Avenue, Fort Wayne, IN 46805

(260) 482-9502; Fax: (260) 484-1637 • memorialcoliseum.com

The Allen County War Memorial Coliseum is one of only a few facilities in the United States to feature two arenas under one roof. The Coliseum Arena has a seating capacity of nearly 13,000 with deluxe suites and club seats, while the

108,000-square-foot Expo Center has a seating capacity of 8,000.

Located in northeast Indiana, Fort Wayne is the second-largest city in the state, just a few hours drive from some of the Midwest’s major markets, including Indianapolis, Chicago, Detroit, Cleveland and Cincinnati. The Memorial Coliseum is the perfect central location for staging programs directed to a wide regional audience. The Coliseum’s non-metro location offers affordable and local media, yet more than 55 million people live within a day’s drive.

CAPACITIESArena: The Memorial Coliseum has a total seating capacity of nearly 13,000 for a concert in the round and includes 24 luxury suites, 318 club seats and other state-of-the-art amenities, including a center-hung, four-sided LED video scoreboard and nearly 360 degrees of LED ribbon boards.

The Arena is home to the ECHL’s Fort Wayne Komets, the NCAA Division I men’s basketball team of Indiana University-Purdue University Fort Wayne (Mastodons), the Mad Ants of the NBA’s D-League and the Fort Wayne Derby Girls.

Mini-Arena: A scaled-down Arena set-up with a customized curtain system is available for more intimate events up to 4,000 seats.

Expo Center: A recent $5-million renovation to this 108,000-square-foot space has dramatically improved lighting, sound and amenities. Flexible telescopic seating configurations can be customized for up to 8,000 guests. The Expo Center can be used in its entirety or in increments of one-third or two-thirds. Ample loading docks and oversized drive-through bays facilitate ease of move-in and move-out. The Expo Center features a 44,000-square-foot lower level that can be used separately or for those events that need more space.

T H E M E M O R i A l c O l i S E u M i S T H E p E R f E c T c E N T R A l l O c AT i O N f O R S TA g i N g p R O g R A M S d i R E c T E d T O A w i d E R E g i O N A l A u d i E N c E

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Racine Civic Centre 5 Fifth St., Racine, WI 53403(262) 636-9229; Fax: (262) 636-9290racinecc.comExecutive Director: Rik EdgarLake Michigan’s Best Kept SecretFeatures Historic Memorial Hall (1,556-seat auditorium) and 7 other rooms on three levels; 17,000 sq. ft. of meeting space,/Aquamarine Room – 3,000 sq. ft., Crystal Room – 1,290 sq. ft; Diamond Auditorium – 8,400 sq. ft, sits 1,350 for theater style, Sapphire Hall – 2,400 sq. ft, Topaz Room –1,290 sq. ft., Ruby Red Room – 4,900 sq. ft.), Festival Hall (seats 1,800/15,700 sq. ft., including 1,050-sq.-ft. Conference Room), and five-acre Lakefront Festival Park (hosts up to 12,000). Racine Pop: 130,425/Milwaukee metropolitan area Pop: 1,773,519, which rounds out north side of Chicagoland, Pop: 9.7 million+.

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63The MidwestFacilities SuperBook 2009

RESCH CENTER1901 South Oneida StreetGreen Bay, WI 54304(920) 405-1239; Fax: (920) 494-9229www.pmiwi.comPresident PMI: Ken Wachter

Snapshot: The Resch Center is amulti-purpose arena that opened in2002. Since then, this 10,000-seat facil-ity has hosted many world class eventsand entertainers including Aerosmith,Elton John, Cher and James Taylor.The building’s three main tenants arethe Green Bay Gamblers junior hockeyteam, UW-Green Bay PhoenixDivision 1 basketball and the GreenBay Blizzard — an af2 indoor footballteam.Capacities: 10,267 for basketball, 8,755for hockey and indoor football. Concertcapacities: 8,782 at 270 degrees, 7,707at 180 degrees, 10,387 in the round and12,220 general admission. Also, half-house theatre set-up capacity at 4,800.

Backstage Areas: 4 locker rooms — 2 are 7’x 20’ and with 11.5’ x 9.5’attached offices — 2 are 21’ x 12’;All locker rooms have showers. 4 StarDressing rooms, all are private, lockableand with private restroom. Large 1,400-sq.-ft. room in main lobby area avail-able for hospitality, seating 70.Staging: 80’ x 40’ x (48”- 72” high).Lighting: 6 Strong, Super trouper IIXenon w/clear coms (1 east side, 1 westside, 2 southwest end, 2 southeast end).House lights can be dimmed.Food & Beverage: full service,in-house catering company; 9 total permanent concession stands and 4 portable stands in the concourses;5,850 sq. ft. private catering area inResch connector for all catering needand also seats 250-300 people.Audience Amenities: Sound baffles inthe ceiling for a clear, concert hall sound.Parking: 96 parking spaces availablebehind Resch Center for tours with 3 additional spaces for buses. Shorepower (110 & 220 hook ups) availablethroughout back lot. 2 loading docks.Marketing: In-house full service mar-keting department.Demographics: The Resch Centerserves all of Northeastern Wisconsinand a large share of Upper Michigan.

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U.S. CELLULAR ARENA400 W. Kilbourn AvenueMilwaukee, WI 53203(414) 908-6001; Fax: (414) 908-6010www.uscellulararena.comSales Manager: Tony Dynicki

Snapshot: The U.S. Cellular Arenaopened in 1950 as one of the first TV-friendly venues in the country, came ofage with rock & roll, and, as “MECCA”in the 1970s and 80s, was nationallyfamous for championship teams, rau-cous crowds, and has been home todecades of sports legend and concerthistory. Since 1998, the arena has com-pleted over $13 million in technologi-cal, accessibility and aesthetic improve-ments, maintaining its place as a centerfor Milwaukee entertainment, sportsand culture.Seating Capacities: Concert in round:11,848; End concert 360° -11,366; Endconcert, 270° - 9,858; End concert, 180° -8,509; End concert, 120° - 7,910; Half-house -6,368; Ice show - 6,689;Boxing/wrestling-12,146; Basketball -

11,119; Soccer- 9,600; Hockey -9,652;Open floor (permanent seats only) -8,910.Exhibition Space: 24,000-sq.-ft. mainfloor and concourse exhibit spaces.Backstage Areas: 120’ x 24’ media orbackstage catering room; Star (private)dressing rooms; 2 Team Rooms; 2Chorus Rooms; Green Room;Traveling production office w/phone.Sound: 29,200 Watts; 26 Crown Tri-amp Speakers; 26 Electro-Voice X-Array 3-way; Zoned multi-cluster.Lighting: 4000°K (CRI 65) metalhalide; dimmable Incandescents; 1641000W flood; 6 1600W Supertrouperfollow spots; 4 Supertrouper carbon arcfollow spots.Marketing Promotions: Full clientsupport through online event calendarand with media contact information,email campaigns, discounted MilwaukeeJournal Sentinel rates, on-site videoadvertising and other marketing andpublic relations services.Demographics: Diverse metropolitanpopulace of 1.7 million and extendedmetro of nearly 2 million; Chicago’s 8 million-plus metro is as little as 45 minutes away.See ad on Cover 4

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RACINE CIVIC CENTRE5 Fifth StRacine, WI 53403(262) 636-9229; Fax: (262) 636-9290www.racinecc.comExecutive Director: Jim Walczak

Lake Michigan’s Best Kept SecretSnapshot: Managed by VenuWorks, theRacine Civic Centre venues sit on thebeautiful shores of Lake Michigan indowntown Racine, Wisconsin. RacineCivic Centre (Memorial Hall is aHistorical landmark was opened in 1924and was renovated in 1998 consists of a1,556-seat auditorium and 7 other roomson three levels; Festival Hall and Parkopened in 1987 and consists of a 17,000-sq.-ft.-Hall and a Five acre Festival Parkwhich can host up to three differentstages.Capacities: Memorial Hall Auditoriumcan seat up to 1,556 guests for concertperformances; Festival can seat up to1,800 guests and Festival Park can hostup to 12,000 guests when the whole

Park is utilized.Exhibition Space: Memorial Hall has25, 995 sq. ft. on three levels; FestivalHall 15,700 sq. ft. can accommodate 8010’ by 10’ booths and has a full-servicekitchen.Staging: Memorial Hall has a proscenium stage 34’ by 28’ and FestivalHall utilizes a portable stage 40’ by 60’.Food & Beverage: All service isportable and all is done in-houseincluding the Bar service.Parking: 1,200 parking spaces withintwo blocks of the Civic Centre.Demographics: Racine has a a popula-tion of approximately 130,425, includ-ing 51,352 households. Racine is asuburb of Milwaukee, a metro-areawith a population of 1,773,519.Milwaukee’s regional metropolitan arearounds out the north side ofChicagoland, when combined has apopulation of over 9.7 million people,including northern Illinois, southeast-ern Wisconsin and northeasternIndiana.See ad on page 48

WISCONSIN

THE FACILITIES MEDIA GROUPEssential Planning Tools

Facilities & Destinations

CONFERENCEComprehensive Directory of Conference Centers,

College & University Conference Facilities, Meeting & Boutique Hotels, Small-to-Mid-Size

Meeting & Event Venues


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Rushmore Plaza Civic Center444 Mount Rushmore Road North, Rapid City, SD 57701(605) 394-4115/(800) GOT-MINE; Fax: (605) 394-4119GOTMINE.COM General Manager: Brian MaliskeTRULY THE CENTER OF IT ALL South Dakota’s premier full-service performance, exhibition, convention and event complex. Entertainment promoters, professional sports teams and business executives have all discovered that the Civic Center can meet their needs with professional service and com-petitive pricing. The Complex features a 10,000+-seat Arena, 1,741-seat Fine Arts Theatre, and 2 large Convention Halls with 12 various sized Meeting Rooms. New (2008) Ice Arena – 28,000 sq. ft. convention space, 5,127 seats – Hockey, 7,450 seats – concerts. Arena has 2 star dressing rooms, 5 locker/dressing rooms; Theatre has 2 chorus rooms / 4 Dressing rooms.

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The Sanford Center1111 Event Center Drive NE, Bemidji, MN 56601(218) 441-4000; Fax: (218) 441-4099thesanfordcenter.netExecutive Director: Roger Swanson

Located on beautiful Lake Bemidji, managed by VenuWorks, northern Minnesota’s premier venue for sporting events, concerts, family shows, as well as hi-tech meeting and ballroom space for conventions and conferences. Seating: 4,000 Hockey, 5,500 for end stage concerts; Exhibition Space: 10,000-sq.-ft. Ballroom (divisible three ways), 24,000-sq.-ft. arena / tradeshow floor; 4 break out meeting rooms, pre/post reception area; Industry standard portable arena concert staging with risers; Two Star Dressing Rooms, Green Room, Meeting Room, Four Locker Rooms, Production Office; 25 suites, 200+ club seats, state of the art press box; In-House Marketing Department; 200,000+ residents within 75 mile radius of Bemidji.

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Swiftel Center824 32nd Avenue, Brookings, SD 57006(605) 692-7539; Fax: (605) 697-6393swiftelcenter.comExecutive Director: Tom RichterTreat yourself to Midwest Hospitality at its best.Multi-purpose facility – configurations range from 4,300 basketball, 5,600 end-stage concert (reserved), 7,000 end-stage concert (festival); 15,000 sq. ft. of banquet space; divisible into 4 rooms; 6 dressing rooms; full-service in-house catering and concessions. Staging – StageRight Stage – 40’x60’/Adjust height from 4’x6’; House sound system is a BOSE Quality System center hung powered by Crown Amplification throughout the facility. Full Rigging grid and Daktronics Galaxy Message Center. In-house marketing department is full-service agency, offers wide variety of services, specializes in creating customized marketing campaigns for events serves tri-state region – South Dakota, Minnesota, Iowa.

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Topeka Performing Arts Center214 SE 8th Ave., Topeka, KS 66603(785) 234-2787; Fax: (785) 234-2307tpactix.orgExecutive Director: Barbara E. WigginsEntertaining, Enriching & Educating through the ArtsState-of-the-art facility accommodates all events & functions – theater, dance, musical concerts as well as meetings, banquets, and special events. Seating Capacity – 2,546, main floor seats 1,168. TPAC also has a 2,000-sq.-ft. black box theater that seats 120. Exhibition Space: 6,500-sq.ft., carpeted banquet facility, as well as a 1,000-sq.-ft. foyer. Both areas can and have been used as exhibi-tion space; Backstage Areas: 1,975-sq.-ft. dance studio; 800-sq.-ft. green room; a 1,260-sq.-ft. room and two 600-sq.-ft. rooms available. Market – Topeka MSA (5 counties) – 233,870; in-house marketing department.

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United Wireless Arena4100 Comanche, P.O. Box 1516Dodge City, KS 67801(620) 371-7390; Fax: (620) 371-7393Executive Director: Ralph Nall

State-of-the-Art, $40.3-million Arena opened in 2011 featuring a U shaped seat-ing bowl;-4,000 fixed seating; 5,200+ for Concerts and other events (Half House: 1,800 with curtaining system). 12 Suites plus 12 Club Seating Sections; In-suite catering available; VIP level includes a walk out balcony, tables and seating, large plasma TV’s, lounge furniture and fully stocked and serviced bar. Backstage Areas: 4 team locker rooms, 2 green rooms. Arena Floor-20,000+ sq.ft. Exhibition Space/ Conference space 6,700 sq.ft. in attached Magouirk Conference Center. Kansas Pop – 3 Million; venue also draws from Oklahoma and Colorado markets. In-house Marketing Staff.

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U.S. Cellular Arena400 W. Kilbourn Avenue, Milwaukee WI 43203(414) 908-6001; Fax: (414) 908-6010uscellulararena.comDirector of Sports & Entertainment Sales: Tony Dynicki

Opened in 1950, this major (12,700 capacity) sports and entertainment venue is home to decades of sports legend, rock & roll history and a variety of other events; $16+ million in improvements since 1998 keep it technologically state-of-the art while retaining its legendary intensity and audience friendliness. Exhibition Space: 24,000-sq.-ft. main floor/plus concourse. Backstage: 120’ x 24’ media/catering room; 2 Star dressing rooms; 2 Team Rooms; 2 Chorus Rooms; Green Room; Traveling pro-duction office w/phone. Market: Milwaukee metro – 1.7 million people, extended market 4+ million including Madison, Sheboygan and other outlying cities; Chicago metro area only 45 minutes away.

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Wright State University’s Nutter Center3640 Colonel Glenn Hwy., Dayton, OH 45435(937) 775-3498; Fax: (937) 775-2060nuttercenter.comExecutive Director: Jim Brown, CFE

Southwest Ohio’s premier sports & entertainment complex; Market Population: 1.7 mil-lion; within a one-day drive of 60% of the U.S. population; 20,000+ college students in area: Capacities: 11,500 – in-the-round/end-stage; 2,000 – 7,500 – half-house; 9,500 – basketball; 70-foot curtain and truss system; Total available flat space: 85,000 sq. ft. (main arena floor – 28,000 sq. ft.); 8 dressing rooms & production room. StageRight stage – 32” x 8’ decks; 60’ x 40’ stage with 12’ x 24’ wings/adjust height -- 48” to 84”; Center hung community system – 8 Lycian 1290 XLT, 2K spotlights; Ovations – exclusive F&B provider, 7 permanent stands.

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TTThhheee AAArrriiieee CCCrrrooowwwnnn TTThhheeeaaattteeerrr

CCClllaaassssssiiiccc FFFeeeaaatttuuurrreeesss,,, MMMooodddeeerrrnnn AAAmmmeeennniiitttiiieeesssWhether you are planning a concert, theatrical event or meeting, Chicago's Arie Crown Theater is here to help you make your upcoming show a success.

The Arie Crown Theater is a handsome, 4,249-seat proscenium arch theatre located in Lakeside Center at McCormick Place, just 2.5 miles south of downtown Chicago. It features one of the largest and most adaptable stages in the Midwest, able to accommodate events in scale from a single lecturer to Grand Opera. It is accessible via a wide variety of public transportation methods and ample parking is available.

The proscenium opening is 90 feet wide by 40 feet high, with a stage depth of over 58 feet, featuring an ample orchestra pit. The Arie Crown Theater is equipped with excellent lighting and sound systems. The spacious backstage area provides generous storage for scenery and props and offers two weather-protected berths on the loading dock adjacent to the stage.

Abundant cast and crew areas can be found backstage, with ten principle dressing rooms two large chorus dressing rooms, tech rooms, special storage areas and a generously proportioned "Green Room" for VIP and performers' use. In addition, the Theater has two large, strategically located rehearsal rooms that are equipped with mirrored walls, wood flooring, and dance barres.

For Booking Information, please visit us at www.ariecrown.com, or call Dulcie Gilmore at (312) 791-6196.


our state-of-the-art 115,000-square-foot, multi-purpose facility houses concerts, bull riding, cage fights, family shows,

tradeshows, conferences, banquets and an endless variety of events. Our unique design allows us to accommodate every event with intimate seating and proximity, creating the perfect setting for each attendee. We offer a seating capacity of up to 5,000 and average 4,500 for concerts and sporting events. With full facility access we accommodate business meetings, Internet training classes, receptions, and seminars. In-house marketing services, as well as preferred lists of caterers, hotels, and essentials, that every promoter, coordinator and event planner will need is available upon request. We facilitate ticketing through Ticketmaster on site.

Arena Seating Capacities:Reserved Concert (end stage)= 4,000Rodeos/Children’s Shows= 3,000 to 3,500

T H E M i d w E S T / M i S S O u R i

301 S. 5th Street, Poplar Bluff, MO 63901

(573) 686-8001; Fax: (573) 686-8008

blackrivercoliseum.com

Center Ring Events= 4,700Arena Size/Height:Main Arena Floor= (174 x 128) 22,272 sq. ft.Lobby= 4,250 sq. ft.Main Arena (Floor to Steel)= 45 ft.Parking:Free Parking Lot & Street SideAmenities:2 Team Locker Rooms2 Star Dressing Rooms

B l a C k r i v e r C o l i s e u M

Restricted Access to Loading Dock 52 x 48 Staging Concept House Sound and Light systems Show Power 1,000 amps-3 phase Rigging to 10,000 per point Recessed and On-Grade Loading Docks (10’8 x 12)For scheduling, booking and additional information, contact our Facility Director, Bobby Godwin, at (573) 686-8001.


The MORRIS originally opened as The Palace Theater in November, 1921. The building was designed to combine many different eras in architectural history: Italian Renaissance, Spanish Revival, and

Baroque. Architect, J.S. Aroner of Chicago hoped that a trip through the theater would make patrons feel like they had just made a trip through Europe. The opulent interior décor was designed by Marshall Fields of Chicago. Patrons of the Palace enjoyed a magnificent ballroom and a theater that boasted the largest stage in the state and luxuries of the time such as a supervised nursery, a sitting room for women complete with an attendant, and a smoking room for men.

In August of 1959, with the advent of television causing low attendance records, the theater was almost demolished. Mrs. Morris purchased the theater for an undisclosed sum and sold it to the city for $1.00 who then renamed it the Morris Civic Auditorium in her honor.

The MORRIS in February 2000 completed extensive $24.3-million renovation (soft and hard dollars) and was renamed THE MORRIS PERFORMING ARTS CENTER. The MORRIS reopened boasting upgraded technical equipment, enlarged performance and backstage spaces, as well as a completely restored interior.

The MORRIS CENTER offers the best of the old and new, a combination of opulent decor and rich history with upgraded technical equipment and expanded space. The MORRIS CENTER now hosts over 125 events per year including pops concerts, national Broadway tours, dance, symphony, comedians, rock concerts and ballroom events. The MORRIS CENTER has over 156,000 guests yearly and has an economic impact of $5.9 million on the City of South Bend.

The MORRIS— best kept “touring” secret in the Midwest: a low-cost showcase for rehearsals and early performances of a tour. In 2003, the MORRIS Bistro Restaurant opened on the lower level as “The place to go before the show.” Seats up 100, available for private parties.

the Morris perForMinG arts Center

211 N. Michigan Street, South Bend, IN 46601

(574) 235-9190; (800) 537-6415; Fax: (574) 235-5604

MorrisCenter.org

T H E M i d w E S T / i N d i A N A

dESigNEd TO cOMbiNE MANy diffERENT ERAS iN ARcHiTEcTuRAl HiSTORy: iTAliAN RENAiSSANcE, SpANiSH REvivAl, ANd bAROquE.

(262) 636-9229 ● www.racinecc.com

COME TO THE LAKE! Located on Lake Michigan in downtown Racine, WI. Access to 10 million patrons within 100 miles. Three great venues to choose from:

• Festival Hall: 15,700 sq. ft. hall, seats 1,200 • Festival Park: Lakefront venue with 8,000 GA capacity • Memorial Hall: 2,100 GA seating capacity


T H E M i d w E S T / i O w A

136 East Third Street, Davenport, IA 52801

(563) 326-8500; Fax: (563) 326-8505

adlertheatre.com • riverctr.com

Nestled along the banks of the Mississippi River, the RiverCenter/Adler Theatre is indeed a “center of exceptional events” in the Midwest.

The RiverCenter/Adler Theatre staff takes pride in providing clients with everything they need to ensure an event that meets objectives and exceeds expectations, with personalized event coordination, exclusive catering, show decorating and more.

Meeting and event planners find the light and industrial feeling of the RiverCenter immediately appealing. Whether a board meeting for 15 or a convention of 3,000, the RiverCenter/Adler Theatre is ideal for meetings, conventions, consumer shows and an array of special events, offering 100,000 square feet of flexible meeting and event space to meet the needs of any group.

Originally an RKO movie theatre that opened in 1931, the Adler Theatre boasts seating of 2,400 in a beautiful historic art-deco style that reopened for live performances in 1986. Recently updated again with an expanded backstage to accommodate bigger shows, other improvements were also made to the sound system and lighting and rigging capabilities, as well as improved heating and cooling.

The Adler Theatre perfectly complements the RiverCenter,

providing distinct but separate entities adjacent to each other for multiple-layered functions and meetings. Any event can be enhanced with the use of the Adler Theatre, and conventions, trade shows, or annual events at both the Adler and the RiverCenter are always accompanied by uncompromising service.

The RiverCenter/Adler Theatre is managed by VenuWorks (formerly Compass Facility Management), the third-largest facilities management company in the United States. VenuWorks is well known for its success in providing full management services for arenas, theaters, and convention centers, which are primarily under the governance of municipalities, counties, colleges, and universities. It also manages food and beverage operations, performs feasibility studies, does consulting work and provides event booking and promotion services.

r i v e r C e n t e r / a d l e r t h e at r e

Visit us at www.unitedwirelessarena.com or call 620~371~7390

Two premier facilities in One location, the United Wireless Arena is a Sports and Entertainment complex boasting over 5,000 seats, in a u-shaped arena which has accommodated concerts, dirt events such as Championship Bull Riding and Monster Trucks, trade shows, conferences, hockey, basketball and the list goes on. The Arena has 2 LED screens and full circle ribbon board. Large concourses for easy access and 4 con-cession stands. The Magouirk Conference Center offers approximately 7,000 sq. ft. of meeting space that can be re-shaped into 6 meeting rooms to accommodate a variety of requests. Up to 400 banquet seats or 700 lecture seats plus there are 3 additional meeting spaces in the arena. State-of-the-art presentation equipment including wifi, full service commercial kitchen and Executive Chef. Since opening in 2011 the United Wireless Arena has drawn such talent as Miranda Lambert, Ron White, Rodney Carrington, Lynyrd Skynyrd and ZZ Top, Willie Nelson and Bill Cosby. The Rock and Worship Road Show, Harlem Globetrotters, Barnum & Bailey Circus, and more. For information or bookings contact: Ralph Nall, Executive Director 620-371-7390

Accessible from US Route 50, located next to Boot Hill Casino &Resort and Hampton Inn & Suites

T H E A R E N A’ S b R A w N yc E i l i N g c A N S u p p O R T4 5 0 , 0 0 0 p O u N d S O fH A N g i N g g E A R .

T H E M i d w E S T / w i S c O N S i N

u. s. Cellular arena400 West Kilbourn Ave., Milwaukee, WI 53203

(414) 908-6000; (414) 908-6001 • Fax: (414) 908-6010 • wcd.org • uscellulararena.com

The U.S. Cellular Arena is located in downtown Milwaukee across the street from the Frontier Airlines Center convention facility and attached to the 4,100-seat Milwaukee Theatre. The buildings are

close to hotels, dining and nightlife, and easily accessible.

History The U.S. Cellular Arena opened in 1950 as the Milwaukee Arena, and was later famous as “MECCA,” home to a vibrant Robert Indiana-designed basketball floor, champion teams and a raucous reputation. Comprehensive improvements since 1997 helped land the U.S. Cellular Corp. wireless firm as a title sponsor in 2000. The building is now home to the 2005 (and four time) champion Milwaukee Wave indoor soccer team (MISL), the 2005 Horizon League Champion University of Wisconsin- Milwaukee Panthers men’s basketball team and the Brewcity Bruisers roller derby league, and hosts a wide range of entertainment events and other assemblies. The U.S. Cellular Arena’s connected sister facility, The Milwaukee Theatre, features 21st-century theater design and technology in a creative and architecturally spectacular “adaptive re-use” of the historic Milwaukee Auditorium that created a hard-working but elegant 4,100-seat “destination” theater within the shell of the old building.

Capacities The arena’s maximum capacity is 12,700. Boxing/wrestling events can seat up to 12,200; basketball capacity is 11,366, and soccer/hockey capacity is 9,556. “Open floor” events use the 8,910 permanent seats, and concerts with an end stage and 180-degree sightlines can seat 8,697. Smaller theater and arena configurations are possible using curtains to mask off one end or the upper parquet. The 24,000-square-foot floor can accommodate schoolroom setups for 1,000, banquets of 1,800 diners at five-foot rounds or 155 10’ x 10’ exhibit booths.

Markets The U.S. Cellular Arena is the only venue of its size serving the diverse Milwaukee metropolitan market of 1.7 million people. Some four million people live within an hour’s drive, including residents of Chicago’s most affluent suburbs. The contiguous complex of the U.S. Cellular Arena and The Milwaukee Theatre offers an outstanding setting for indoor, multi-stage “festival” events, and their proximity to

the Frontier Airlines Center makes the campus as a whole an excellent convention destination.

Box Office/TicketingThe U.S. Cellular Arena and the attached Milwaukee Theatre are Ticketmaster venues for remote, phone and online ticket sales. Group, Internet and fan club pre-sale arrangements may be made through the Box Office Manager.

Lighting, Sound & Staging The arena’s brawny ceiling can support 450,000 pounds of hanging gear—enough to suspend a tour motorcade of five loaded 18 wheelers and a five-ton merchandise truck! Rigging points on its main steel bays are rated to 8,000 pounds each, and secondary rigging points support 4,000 pounds each. Recent upgrades include the installation of six 600 Amp power sources, new sports and flood lighting, new scoreboards, house sound and video systems, a built-to-suit portable stage, and ice-making equipment.

Food & Beverage Service Levy Restaurants, the exclusive catering and concessions provider in the U.S. Cellular Arena, Milwaukee Theatre and Frontier Airlines Center, has forged unique local partnerships that contribute to a growing reputation for superior service and product.

Sales: (414) 908-6092ADA Ticketing: (414) 908-6035Box Office Fax: (414) 908-6011Rent: Call for ratesTax: 5.6% state/local sales tax;5.85% for food & beverageMerchandising: Five Star MarketingDressing rooms:Two star,Four team/chorusCo-promotes: YesParking: 190 spaces on-site;14,000 in a four-block radius

Maximum capacity: 12,700Permanent seats: 8,910End concert—120-degreesightlines: 7,910End concert—180-degreesightlines: 8,509End concert—270-degreesightlines: 9,858End concert—360-degreesightlines: 11,466Concert in the round: 11,848Open floor: 8,910Basketball: 11,119Soccer/hockey: 9,600Boxing/wrestling: 12,146Ice show w/end stage: 6,689



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ASU Gammage Wells Fargo Arena600 East Veterans Way, Tempe, AZ 85281(480) 965-5062asu.edu/tour/tempe/wfa.htmlDirector of Operations: Terri Cranmer

Located on Arizona State University’s Tempe Campus, Wells Fargo Arena is home to a variety of Sun Devil sporting events as well as concerts and shows, and is one of the nation’s top collegiate arenas. The 14,000-seat basketball arena serves the Phoenix Valley, with a population of three million. It offers more than 8,000 parking spaces and is located two blocks from two light rail stations, and two blocks from a bus transportation center. Wells Fargo Arena recently added a multimillion-dollar center-court hung video scoreboard, along with four 8 ft.-by-12 ft. video screens. The venue also features an in-house marketing department.

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Beaumont Civic Center Complex701 Main Street, Beaumont, TX 77701(409) 838-3435 / (800) 782-3081Fax: (409) 838-3715beaumont-tx-complex.comDirector: Claudie D. Hawkins

Conveniently located on IH-10 between Houston and New Orleans, this multi-purpose facility is the ideal spot for concerts, conventions, exhibitions, banquets and other events. Seating Capacity: 6,500 (concerts and other live events); Meeting/Exhibition Space: 30,000 sq. ft. on ground level ; additional 12,000 sq. ft. on upper level. Banquet Seating: 2,000; Backstage – 4 dressing rooms; 5 adjoining meeting rooms. New StageRight system makes stage up to 80’ x 40’ in heights from 3’-5’. SMSA market size of over 350,000 people includes a strong country audience as well as a large urban audience.

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Chesapeake Energy Arena100 West Reno, Oklahoma City, OK 73102 (405) 602-8700, Fax: (405) 602-8505ChesapeakeArena.comGeneral Manager: Gary Desjardins

Attracts 1 million+ guests per year, conveniently located near the junction of I-40 & I-35 in downtown Oklahoma City, a metro with 1.2 million+ population. Seating Capacities: 4,000 – 18,000. Concert (Center Stage) - 17,932, Concert (End Stage) - 16,698, Concert (Theatre) - 3,736, Basketball - 17,404. Arena Floor – 34,074 sq.ft. Backstage – 4 Dressing Rooms, 3 Locker Rooms, 2 Production Offices, Press Lounge and Green Room with 906 sq. ft. Lobby, and a 1,576-sq.-ft. Pub. Recently renovated main concourse; 36 suites, 2 lounge areas, 7 bunker suites, 2 VIP dining areas. Full-service, award-winning marketing staff.

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Grand Canyon University Arena3300 W. Camelback Rd., Phoenix, AZ 85017(602) 639-8099; Fax: (877) 532-3962gcuarena.comSr. VP of Campus Development & Arena Manager: Bob MachenEntertainment with a PurposeNewly opened Grand Canyon University Arena seats 5,500 seats for concerts, 4,600 for Basketball; wall-to-wall curtaining system to makes half-house configuration very intimate. 4 Star Dressing Rooms with bathrooms; 4 large locker rooms; Green Room located adjacent to Dressing Rooms; additional room on concourse level for crew meals; additional space available on the concourse level backstage for VIP parties, meet & greets, etc. In-House Marketing Department; Phoenix MSA (4.2 million) as well as 4,300 students on campus. 4 Concession stands concourse level, one in lobby — Catering by Sodexo.

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Lloyd Noble Center 2900 S. Jenkins Ave., Norman, OK 73019 (405) 325-4666; Fax: (405) 325-4583 lloydnoblecenter.comDirector of Events: Loida Haffener-Salmond

Multi-purpose facility serving University of Oklahoma and surrounding community – 20 minutes from downtown Oklahoma City – 1 million+ within 80-mile radius. Capacities (+Floor Seating): In the Round – 11,205; Full Arena – 8,519; Expanded Theater – 4,516; Theater – 2,848; 6 locker rooms; 850-sq.-ft. Catering/Media room; 1,140-sq-ft. Media Work Room. House Stage – 40’ x 60’x 40” inches – stage area ranges 48 sq. ft. - 2,400 sq. ft; made up of 8’ x 4’ sections whose configuration can be customized for each performance; 12 fixed concession stands operated by OU concessions; State-of-the-art retractable center-hung scoreboard & sound system featuring 4 high-definition video boards & 4 video-boards.

HP Pavilion at San Jose 525 West Santa Clara Street, San Jose, CA 95113 (408) 287-7070; fax (408) 999-5797 hppavilion.comContact: Steve Kirsner or James Hamnett

HP Pavilion is a 20,000-seat sports and entertainment venue located in the heart of Silicon Valley. The venue celebrates its 20th anniversary season this September. HP Pavilion is the home of the NHL Sharks and the AFL Sabercats and hosts 175-200 events per year. Artists such as Barbara Streisand, Andrea Bocelli, Pavarotti, Bruce Springsteen, U2, Madonna, Lady Gaga, Britney Spears, Justin Bieber and just about anyone else on tour stops at HP Pavilion because we deliver the audience. HP Pavilion sits in the heart of the most affluent and diverse population in the Bay Area. It has the most up-to-date sound and video package avail-able. Concessions and Premium service are provided by Aramark. Ticketmaster handlesticketing. More than 1,600 parking spaces on site, 5,500 more nearby.

oKlahoMacaliFornia

HP Pavilion at San Jose. Northern California’s Premiere Sports and Entertainment Venue. For availability call 408.999.5809, fax 408.999.5797 or visit hppavilion.com

According to Facilities Magazine,™ we’re a Prime Site Award winner – and that’s got us allfeeling a bit bubbly. A very special thanks to everyone who made 2011 such a vintage year.

THANKS TO ALL THE AGENTS, PROMOTERS, TALENT BUYERS, EVENT PLANNERS AND READERS THAT VOTED US A “PRIME SITE” FOR 2011.

HPP_CorkAD_Facilities.indd 1 5/15/12 12:18 PM

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T H E w E S T / O k l A H O M A

Chesapeake enerGy arena100 West Reno, Oklahoma City, OK 73102

(405) 602-8700, Fax: (405) 602-8505 • ChesapeakeArena.com

More than one million guests create memories at Oklahoma City’s Chesapeake Energy Arena each year. Chesapeake Energy Arena is conveniently located near the junction

of Interstate 40 and Interstate 35 in downtown Oklahoma City, which recently ranked third in BusinessWeek’s report on the “Forty Strongest U.S. Metro Economies.” The arena is across the street from Cox Convention Center and only 15 minutes from Will Rogers World Airport. Both SMG-managed facilities are just steps away from numerous hotels, attractions, dining and entertainment options in Downtown Oklahoma City and the flourishing Bricktown district.

ImprovementsMajor improvements are currently underway at Chesapeake Energy Arena. The more than $90-million expansion and renovation project is being funded by a 15-month sales tax that was overwhelmingly approved by Oklahoma City voters. Additions include a new grand entrance with multi-story atrium, new food and beverage options, a family fun zone and more. Designed to elevate the experience of our audiences and increase the revenue generating potential of our clients, the final phase of improvements will be completed Summer 2012. Improvements to the arena’s main concourse were completed October 2011 and included new floors, ceiling, lighting and video signage throughout the concourse.

HistoryHome to the NBA’s Oklahoma City Thunder, Chesapeake Energy Arena also plays host to major concerts, family shows, sporting events and the latest in world-class entertainment. The arena is owned by the City of Oklahoma City and was the premier project of its visionary capital improvement program (MAPS) to finance new and upgraded sports, entertainment, cultural and convention facilities with a one-cent sales tax.

CapacitiesChesapeake Energy Arena offers a variety of seating configurations with varying capacities from less than 4,000 to nearly 18,000. The arena is currently a spacious 586,000 square

feet. The arena floor itself measures 144’ x 260’, for a total of 34,074 square feet. For maximum flexibility, the arena’s curtaining system features rigging capabilities and can create an intimate setting for any event.

Premium SeatingChesapeake Energy Arena’s recently renovated main concourse includes improved lighting and new video signage to go along with its eight bunker suites. The club level features 36 suites, two terrace lounge areas, the Victory Bar and Buffet and Sunset Bistro. The event level houses seven bunker suites and two VIP dining areas at the Courtside Club and The Pub.

Food & BeverageSAVOR... Catering by SMG offers catering services and manages the numerous concession areas, while Levy Restaurants provides catering services in select premium seating areas.

MarketingOur award-winning, in-house marketing department offers full-service marketing and public relations support.

TicketingOur clients benefit from the knowledge of our experienced box office staff, as well as Ticketmaster’s advanced ticket distribution services and marketing solutions.

MarketThe Oklahoma City metro area has a population of over 1.2 million. Oklahoma is home to four military bases that are located approximately 10 minutes to just over two hours away, while three State Universities range from 20 minutes to just over an hour away.


Toyota Center • Toyota Arena • Three Rivers Convention Center7016 W. Grandridge Boulevard, Kennewick, WA 99336

www.yourtoyotacenter.com www.yourtoyotaarena.comwww.threeriversconventioncenter.com

Experience Three Rivers

For Booking Information Please Contact Us:

phone 509.737.3700

fax 509.735.9431

email [email protected]

Three Rivers is the confluence of everything that makes for great events: from the versatility of the Toyota Center to the distinctive Three Rivers Convention Center with our dedicated staff serving

you all along the way. Centrally located between Seattle, Portland, Spokane, and Boise in the Tri-Cities community of 250,000, Three Rivers is surrounded by world-class wine regions, top-rated golf, miles of riverfront parks and trails, and abundant dining, shopping, and accommodation options.

Toyota CenterComfortably seating 5,000 to 6,500 in six configurations, the Toyota Center is superbly suited for sports, entertainment, trade shows, and meetings. The facility’s concourse provides access to concessions

and amenities, and private suites provide exclusive viewing for VIP attendees. A separate banquet area accommodates groups up to 250 with a dance floor, private entrance, and full-service bar.

Three Rivers Convention CenterThe 75,000-square-foot Three Rivers Convention Center is ideal for meetings and conventions. The Great Hall provides 21,600 square feet easily transformed into a ballroom accommodating 1,500 or subdivided into smaller spaces. The Convention Center also includes meeting rooms, a soaring glass foyer, private board room, and Cyber Café.The Three Rivers Campus is managed by VenuWorks. VenuWorks provides full management services for arenas, theaters, and convention centers to over 30 venues across the country. It also manages food and beverage operations, event booking, promotion services, and feasibility consulting work for clients with existing and prospective public assembly facilities.

T H E w E S T / w A S H i N g T O N

SEATING CAPACITy: 6,500ExHIBIT SPACE: 27,000 Sq FTBANqUET SPACE: 3,000 Sq FTDRESSING ROOMS: 5VIP SUITES: 11PRESS BOxICE RINkxENON SUPERTROUPER SPOTLIGHTS: 2RIGGING & STAGINGFULL BROADWAy RIGGING GRIDWINDERMERE THEATRE: 2,100 GUESTSCATERING ROOM

TOTAL SPACE: 75,000 Sq FTGREAT HALL: 21,600 Sq FTFOyER: 14,000 Sq FTMEETING ROOMS: 13LATEST A/V TECHNOLOGyPROGRAMMABLE LIGHTINGIN-HOUSE CATERERON-SITE MANAGERS AND STAFFFLExIBLE RESTROOMS By GROUPWI-FI INTERNET

7016 W. Grandridge Boulevard, Kennewick, WA 99336 • (509) 737-3700 • Fax: (509) 735-9431 • yourtoyotacenter.com • threeriversconventioncenter.com

t o y o ta C e n t e r & t h r e e r i v e r s C o n v e n t i o n C e n t e r


Beaumont Civic Center6,500 Seat Multi Purpose Venue

Taco Bell Arena at Boise State University1401 Bronco Lane, Boise, ID 83725(208) 426-1900tacobellarena.comExecutive Director: Lisa Cochran

13,000-seat, multipurpose event center suited to host major concerts, performance and sporting events, family shows, ice shows and conventions. Movable curtain system accommodates set-ups from an intimate theater of 2,500 to a 360-degree house of 13,000. Street-level 17,472-sq.-ft. exhibition area with direct access from two loading bays and 9,996-sq.-ft. auxiliary gymnasium for additional exhibition, staging or meeting space. Deluxe green room, VIP club room, blue room, two road offices and five performer dressing rooms. Full-service catering available from Aramark Dining Services and full-service onsite marketing staff. Taco Bell Arena serves Boise State University and the half million people living in the Boise metropolitan area.

idaho

Toyota Center7016 W. Grandridge Blvd., Kennewick, WA 99336(509) 737-3700; Fax: (509) 735-9431yourtoyotacenter.com Executive Director: Corey Pearson

Formerly known as the Tri-Cities Coliseum, this 7,500-seat multi-purpose facility annu-ally hosts 180+ concert, sporting, and other events; Seating features: 3 full sections with padded Broadway seating/11 Executive Suites/ Full Lounge Facility up-stairs. 8 Concession Stands. Complex includes The Three Rivers Convention Center – 75,000 sq. ft. of Meeting/Exhibit space – 75,000-sq.-ft. facility boasting, 13 spacious meeting rooms, 21,600-sq.-ft. Great Hall (accommodates 2,100), 14,000 sq. ft. Pre-Function space. Market – Tri-Cities MSA is 4th in state; Pop: 248,400; Marketing personnel assist with local media; Insider Data Base (15,000+) for event announcements; Busy highway marquee; 3rd party advertising opportunities.

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United Spirit Arena1701 Indiana Avenue, Lubbock, TX 79409-2200(806) 742-7362; Fax: (806) 742-7557unitedspiritarena.comAssociate Director: Cindy Harper The Entertainment Showcase of West TexasState-of-the-art, 15,000-seat multipurpose facility was designed to both showcase Texas Tech University basketball and volleyball and also help meet the growing entertainment & event needs of the South Plains region. 81,017-sq.-ft. concourse space/ 31,916-sq.-ft. arena floor; 60x40 in StageRight staging; 4 concourse-level meeting rooms; concourse level club area, 6 dressing rooms, practice gym, media work room, press confer-ence room, 10 fixed concession stands, and 24 luxury suites. Lubbock – population of 230,000/ campus has 29,000+ students; draws from 1,000,000+ market including – West Texas, Eastern New Mexico, and Texas Panhandle.

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Colorado Convention Center/ Wells Fargo Theatre700 14th Street, Denver, CO 80202(303) 228-8000denverconvention.comDirector of Sales and Marketing: Rich Carollo

Home to more than 400 events annually, the Center is located within easy walking distance of more than 8,400 hotel rooms, 300 restaurants, nine theaters of the Denver Performing Arts Complex and a wide variety of shopping and retail outlets. The Center offers 584,000 sq. ft. of exhibit space on one level and 63 meeting rooms providing 100,000 sq. ft. of meet-ing space on one level. The SMG-managed Wells Fargo Theatre, which debuted inside the Center in 2004, has a total capacity of 5,094 and can be divided into three rooms seating 1,300, 2,400 and 1,300, respectively. Its main stage is 50 ft. by 100 ft. Offers three star dressing rooms, a green room and five mixed-use rooms.

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daBC Place700 Pacific Boulevard, Vancouver, BC V6B 4Y8(604) 669-2300bcplace.comMarketing and Communication Manager: Duncan Blomfield

An all-new BC Place reopened in September 2011 after completing a major revital-ization that included the installation of the largest cable-supported retractable roof of its kind in the world. Today, BC Place is home to Vancouver Whitecaps FC, the BC Lions Football Club and the BC Sports Hall of Fame. Seating capacities: 54,500 (total), 24,500 (lower bowl), 30,000 (upper bowl), 12,155 (floor), 7,000 (banquets). Total exhibition space: 262,000 sq. ft. accommodating 900 10 ft.-by-10 ft. consumer show booths. Banquet room space: 7,000 sq. ft. Celebrity chef Vikram Vij’s restau-rant onsite. Four newly renovated team locker rooms, VIP star rooms, press rooms, event operations headquarters, 50 Guest Suites and Club Seating.

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The Elgin & Winter Garden Theatre Centre 189 Yonge Street, Toronto, Ontario, M5B 1M4(416) 325-4144; Fax: (416) 314-3583heritagetrust.on.ca/ewgManager of Bookings and Events: Kevin Harris

Originally built in 1913 for vaudeville and silent films, this multi-usecomplex contains two distinct and separate theatres, one sitting atop theother and hosts musicals, dramas, comedies, dance, operas, family shows, concerts and other events. Capacities: Elgin Theatre - 1,561; Winter Garden Theatre - 992; Cascading reception lobbies range from small intimate gatherings to 900. “Dinner on Stage” events – 80; Plentiful dressings rooms, stage management offices, crew rooms, wardrobe room, rehearsal studios, kitchen; Toronto is the largest city in Canada – 2.5 million+, Greater Toronto Area – 5 million+.

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MTS Centre300 Portage Ave, Winnipeg, MB R3C 5S4(204) 987-7825; Fax: (204) 926-5555mtscentre.ca Senior Vice President/General Manager: Kevin Donnelly

The geographic centre of North America, Winnipeg, the capital of Manitoba, a province of 1.1 million+. Accommodates 3,500 (RBC Theatre at the MTS Centre) to 15,000; excellent sight lines, superb acoustics, the best amenities for events of all kinds, hosts events ranging from hockey and other sports, to the music industry’s biggest name concerts; Backstage – 4 Premier artist rooms, 6 team dressing rooms, catering room, and offices; Valhoffer stage – 60 x 40/ combined with scaffolding -- 56 x 72x 5’ high; Standard arena house lighting as well as six Xenon 2K supertroop-ers available. Concessions, full-service tour, other catering – Centerplate. On-site restaurant.

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Coliseo De Puerto Rico500 Arterial B Street, Hato Rey, PR 00918(787) 777-0800; (877) coliseo (265-4736)Fax: (787) 777-0809coliseodepuertorico.comGeneral Manager: Wesley Elizabeth Cullen

Opened in 2005, arena is the premier stage in the Caribbean. Capacities: Concerts End Stage 240 – 15,694; End Stage 180 – 14,730; Boxing or Wrestling - 18,163; Basketball -17,024; Hockey Ice Rink Size 200’x 85’ – 15,635, Half House – 10,959; Theater Style – 3,093; 26 Corporate Suites, 1,000 club seats, 2 party suites, 1 VIP Lounge with private elevator to create a fabulous VIP experience. StageRight 88’ x 48’ max, adjustable from 4’ to 6’ in 2” increments; four stairs units; 80’ StageRight barricade; 16 food concessions stands plus 6 onsite concessions restaurants and 5 bar concessions.

puErto rico


c A N A d A / O N TA R i O

189 Yonge Street, Toronto, Ontario, Canada

(416) 325-4144 • heritagetrust.on.ca/ewg

HISTORYToronto’s historic Elgin and Winter Garden Theatre Centre is a Canadian National Historic Site and the last operating double-decker vaudeville era theatre in the world. Originally built in 1913 by Marcus Loew, it contains two distinct and unique theatres, one sitting atop the other. Both theatres operated together for 14 years, but, with the coming of “talkies,” the Winter Garden closed its doors in 1928 and remained boarded up for more than 60 years. RESTORATIONThe ensuing years brought many changes to the building but it gradually fell into disrepair. It was purchased by the Ontario Heritage Trust in 1981 and underwent a major restoration between 1987 and 1989 at a cost of $29 million (Cdn). A total of 65,000 square feet of new space was added including ample lobbies, lounges and an eight storey backstage addition housing spacious dressing rooms, crew rooms, a loading dock, freight elevator and two enormous rehearsal studios. The Elgin now sparkles with its gilded plaster details, rich damask wall coverings and domed ceiling. The Winter Garden Theatre, with its canopy

of 5,000 branches of real beech leaves, painted sky and lit moon, is a dream fantasy come to life. The 1,561-seat Elgin and the 992-seat Winter Garden can operate simultaneously with services to patrons in the 6 separate bars and adjoining lounges.

RENTAL OPPORTUNITIESA multi-use complex, the centre is able to accommodate a diverse range of presentations and events. The building can host live performances including everything from musicals, dramas, comedies, dance, and opera to concerts, lectures, book signings and television broadcasts. The centre also hosts film premieres complete with red carpet ceremonies as well as corporate and special events, one-night presentations and long running engagements. Thanks to its meticulous restoration, combined with modern technologies and patron amenities, the Elgin and Winter Garden Theatre Centre is a perfect venue for any presentation and ensures an enjoyable experience for patrons and performers alike.

t h e e l G i n a n d w i n t e r G a r d e n t h e at r e C e n t r e


Coliseo de puerto riCo500 CALLE ARTERIAL B, HATO REY, PR 00918

Phone: (787) 777-0800, Fax: (787) 777-0809

coliseodepuertorico.com

sir Elton John, Ricky Martin, The Rolling Stones, Sir Paul McCartney, Cirque Du Soleil, NBA… What could they have in common besides been highly acclaimed international stars? They all have starred at

the Coliseo de Puerto Rico José Miguel Agrelot. Embedded in a property of 11.03 acres in the heart of the financial district in San Juan, Puerto Rico, the Coliseo offers a diversity of services and opportunities to maximize any showing in agenda. Since its opening eight years ago in 2004, the Coliseo have aided in placing Puerto Rico as an important entertainment spot at a world-wide level.

CAPACITIES: 192,000 square feet (including all cardinal points): Center Stage, Boxing or Wrestling 18,163; End Stage 15,694; Basketball 17,024; Hockey (Ice rink size 200’x85’) 15,635; ½ House 10,959; ¼ house 7,367; Theater Style 3,093Curtain system: deck curtain covers 200 Level (7,959 seats); 80’x60’ curtain plus 2 separate curtains 40’x60’ (each) used to reduce floor seating

EXHIBITION SPACE: 22,400 sq. ft. – 200 booths in a spare of 10’x10’ each boothSTAGING: StageRight 88’ x 48’ maximum, adjustable from 4’ to 6’ in 2” increments, Four stairs units, 80’ StageRight Barricade, Pipe & Drape – 200’, Bike Rack – 1,000’; 18 Risers Model Z-800 of 16” to 24”; 18 Risers Model Z-800 of 8”SOUND/LIGHTING: Metal Halide working lights with dimmable quartz system for instant strike plus shutters for instant blackout available; 4 – Super 80 Gladiator III spotlights; 2 – Lumex Gladiator II spotlights; 1 – Satellite ISTAGING spotlight; In-house Sound System has concourse and facility exterior feeds; House has two wireless microphonesBACKSTAGE AREAS: All dressing and locker rooms are stage left, come with phone, 110v power and TV capabilities.Both visitors and home team locker rooms includes showers, bathrooms, sinks and individual lockers: 4 - Star Dressing Rooms-2 -16’x12’ with connecting door & 2 -15’x15’ with connecting doorAll star dressing rooms have a private bathroom, shower, storage space and make up vanity. Distance from dressing room corridor door to center stage is 120’ approx. 3 - Visitors Locker Rooms -Locker Room 44’x52’ with

2 additional interior rooms 13’x18’; Locker Room – 22’x27’ with additional interior room 23’x14’ & Locker Room – 23’x22’ with additional interior room 9’x17’Home Team Locker Room 33’6” x 27’6”Adjacent Rooms (8 rooms with the following measurement): 14’x8’ with shower; 16’x17’ with connecting room 12’x11’; 8’x12’; 8’x12’; 18’x17’ with connecting room 8’x14’, includes shower; 10’x10’; 4’x34’ foyer room with access to laundry and other dressing rooms; 9’x10’Press Room (downstage right) - Wireless Access available upon request; Direct access to Arena Floor northeast corner/down stage right and elevator to any level.; Phone and facsimile capacity. (12 lines max) and power. Has its own catering room(Production Office Stage left, SW corner of bldg.)- 35’x21’; 4 hard lines; wireless access. Promoters office- Internet access, 2 telephone lines, furniture and office equipment. Multipurpose Room- 46’x41’. FOOD & BEVERAGE: 9 In House food concessions stands, 5 Church’s Chicken concessions, 4 Domino’s Pizza concessions and 12 barsBOX OFFICE/TICKETING: The Box Office opens from Monday through Friday, from 10am to 6pm, with extended hours on event days. On event days, the box office will be open until the show goes on stage or upon tickets availability. In sports events, they will remain open until the beginning of the third quarter or an hour after the beginning of the event. Ticket sales windows are located on the East side of the Main Entrance. You may use a Visa, MasterCard, American Express, Discover, a debit card from any banking institution, or you may pay in cash. Virtual Money cards are not accepted. Method of payment could change by event depending on conditions established by the event's production team. A $5.25 service charge will be apply to each ticket. Ticketing services provider is Ticketpop. Tickets also can be purchased through www.ticketpop.com

AUDIENCE AMENITIES: Wi-fi Internet, Service booth centrally located, VIP Club Membership programs for Club Seats sections, Party suites rental per event, 2 branded lounges Absolut & Coors LightPARKING: 46 parking spaces for Handicaps in the building; Over 10,000 Parking spaces available in about 20 nearby parking lots, Urban train station next to the Coliseo, Taxi services MARKET/DEMOGRAPHICS: Coliseo de Puerto Rico targets all demographics from kids to adults, with low, medium and high income. Coliseo is able to reach all people in Puerto Rico as well as tourists visiting the Island or that flight to enjoy a specific event.CONTACT: For bookings Wesley Elizabeth Cullen, General Manager

Florida Spotlight Florida Spotlight Florida Spotlight Florida Spotlight Florida

Along with real estate, tourism is a big part of the Sunshine State’s economy, and it’s not just due to the beaches and warm weather. The entertainment industry, largely clustered in Orlando, is a major draw. Yet Florida’s entertainment extends far beyond its well-known theme parks: Concerts, theater, sports and more are enjoyed by both tourists and Floridians across

the state in a variety of top-notch facilities. Whether it’s Andrew Lloyd Webber’s Phantom of the Opera at the Broward Center for the Performing Arts, Andre Rieu at Coral Gables’ BankUnited Center or the NCAA Men’s Frozen Four at the Tampa Bay Times Forum, Florida’s venues accommodate a diversity of events, from the cultural to the competitive. And the sampling of facilities in this Spotlight serves to make the point.

One can expect a state with a strong tourism industry to offer a robust airlift, and Florida delivers with four major international airports in Miami, Fort Lauderdale-Hollywood, Orlando

and Tampa, respectively. Secondary international airports are found in Southwest Florida, Palm Beach and Jacksonville. Florida is also well served by interstate highways, with I-75, I-95 and I-275 running north to south, and I-4 and I-10 running east to west. And the state has an eye toward improving its transportation infrastructure. Although Governor Rick Scott recently refused federal funding for a high-speed rail linking Tampa, Orlando and Miami, the private company Florida East Coast Railway is pushing for approval to run passenger trains from Miami to Orlando, and possibly further north to Tampa and Jacksonville.

It’s not all sunshine in Florida, however, as the state is still struggling to climb out of the recession. The Floridian economy, the fourth largest in the U.S. behind New York, Texas and California, grew by just .5 percent last year. That may mean a favorable negotiating climate for booking agents, promoters and event planners seeking to partner with the state’s venues. It also means that bringing major shows to Florida’s venues is effectively a much-needed boost to its local economies.

State Spotlight

The Culture May Be Laidback, but the Sunshine State’s Live Event Venues Are Nothing Short of Dynamic

FLORIDAFLORIDA


By Anthony Bilden

Florida Spotlight Florida Spotlight



THE LAKELAND CENTER701 West Lime Street • Lakeland, Florida 33815

P 863-834-8100 • F 863-834-8101thelakelandcenter.com

SIZE | FLEXIBILITY | LOCATIONPROFITABILITY | STAFFING

For booking and facility information contact Scott Slomanat 863-834-8144 or [email protected]

CONSIDER THE LAKELAND CENTER FORYOUR NEXT TOUR, REHEARSAL OR EVENT!

✔ Arena Seating to 8,500✔ 2,300 Seat Theatre

✔ Convention Center ✔ Meeting Rooms

4 FACILITIES UNDER 1 ROOF

As FLORIDA'S FIRST VENUE, we have beendelighting audiences from Tampa, Orlando and the

entire Central Florida region for over 35 years!Experience the difference a few years can makewith your next concert, show, festival or event.Some of the venues we profile are longtime

bastions of their communities, and a prime example is the Saenger Theatre, first built in 1925 in a display of Spanish-Baroque architecture appropriate to the Pensacola area’s Spanish culture. During World War II, it stayed open late to show newsreels. The Lakeland Center was a stomping ground for a variety of classic rock acts in the 1970s, including Bob Dylan, The Rolling Stones and The Grateful Dead. Down in Fort Lauderdale, the Broward Center for the Performing Arts opened to meet the expanding cultural needs of its community in 1991, against the backdrop of the much older War Memorial Auditorium and Parker Playhouse. The Broward Center became a home to the Florida Grand Opera, the seventh oldest opera company in the U.S., dating from the 1940s.

Broward is part of Florida’s most populous metropolitan statistical area (MSA), stretching from Miami to Pompano Beach and home to nearly five million people. The state’s second largest MSA is Tampa-St. Petersburg at more than two million residents, followed by the Orlando MSA at more than one million and Jacksonville at nearly 900,000.

MARKETING: Full-service in-house marketing department. Provides mainstream and grassroots support, along with the BankUnited Center street team and sales department.

Broward Center for the Performing ArtsFort Lauderdalebrowardcenter.org

The Broward Center for the Performing Arts, a 224,500-sq.-ft. facility featuring the Au-Rene Theater, the Amaturo Theater and the Abdo New River Room, opened its doors with the first national tour of Andrew Lloyd Webber’s Phantom of the Opera in 1991.

SEATING CAPACITIES: Au-Rene Theater, 2,666;



BankUnited CenterCoral Gablesbankunitedcenter.com“The Best Mid-Size Venue in the World”

Opened in 2003 on the University of Miami’s Coral Gables campus, The BankUnited Center serves as the home to both Miami Hurricanes’ Men’s and Women’s Division 1 Basketball teams. BUC also has the flexibility to house world-class concerts, family shows, trade shows, corporate gatherings and other special events. BUC caters to a population of one million within seven miles and three million in Greater Miami. It has hosted a number of sold-out shows, including Green Day, Coldplay, Barry Manilow and Andre Rieu, as well as being the setting for televised events and award shows such as the 2004 Presidential Debates.

SEATING CAPACITY: Maximum of 8,000+ in 200,000 sq. ft.

STAGING: The BUC uses StageRight staging and has the ability to construct a 60 ft. by 40 ft. or larger stage. The stage height can vary from 4 ft. to 6 ft. using ME-500 legs. Available accessories are stage wings, FOH platforms, stage rails, skirting and 80 ft. of blow-through stage barricade.

BACKSTAGE AREAS: Six dressing rooms, including two small star dressing rooms and two official’s dressing rooms; two visiting team locker rooms; two production offices; and a media interview room.

OTHER FEATURES: Chartwells provides exclusive in-house catering services; 10 concession stands and portable carts; 4,000-sq.-ft. banquet room; 7,500-sq.-ft. adjacent multi-purpose room; 25 VIP Suites with access to full-service catering; four-sided video scoreboard.

Amaturo Theater, 590; Abdo New River Room, 250-500.

EXHIBITION SPACE: Abdo New River Room, 3,000 sq. ft.

BACKSTAGE AREAS: Twelve dressing rooms, including two Star/soloist rooms; office space for touring acts.

OTHER FEATURES: Five bars, plus a new Hillside Terrace Café and new Club Level Lounge in the Au-Rene Theater after renovations.

MARKETING: Creative design services, printed collateral materials, onsite advertising, Internet and email advertising, PR, collateral distribution, media buying and market plan development.

Harborside Event CenterFort MyersHarborsideEvents.com

The Harborside Event Center hosts receptions, special events, tradeshows, meetings, concerts and conventions. It is “committed to being the premier venue in Southwest Florida and emphasizing the human dimension to client service.”

Florida Spotlight Florida Spotlight Florida Spotlight Florida Spotlight Florida Florida Spotlight Florida Spotlight Florida Spotlight Florida Spotlight Florida


SEATING CAPACITY: 100-2,500.

FUNCTION SPACE: Over 30,000 sq. ft. of column-free exhibit space accommodating 185 (10 ft. by 8 ft.) exhibit booths. Two loading docks and one drive-in bay. 2,000 sq. ft. of meeting space; 10,000 sq. ft. of river-view pre-function space.

OTHER FEATURES: All in-house staging equipment; in-house A/V department; onsite catering department offering customized menus.

Our Morsani Hall has been ranked (for 5,000 seats and under) #3 in the world in Billboard’s Decade End Charts

and the 2010 Mid-Year Charts. STRAZCENTER.ORG

• 3 million adults within 60-minute drive • State-of-the-art 5-theater entertainment complex in downtown Tampa

• Experienced in-house staff, including production, ticketing and marketing with media buyers and graphic designers

Contact for avails: 813.222.1272 or [email protected] out our specs at strazcenter.org/welcome/technical/technical.html

Beach Boys 50th, Alicia Keys, Sting, Juanes, Michael Bublé, Mike Epps, George Lopez,Norah Jones, Disney’s The Lion King, Chelsea Handler, Bon Iver, Jerry Seinfeld, Wicked,

Chris Rock, Jon Stewart, Gilberto Gil, Il Divo, Renée Fleming, Soweto Gospel Choir, Jersey Boys, Janet Jackson, Wilco, Chris Cornell

FLORIDA ROCKS!

Morsani Hall 2,610 Seats • Ferguson Hall 1,042 Seats • Jaeb Theater 268 SeatsTECO Theater 250 Seats • Shimberg Playhouse 130 Seats

25YEARS25



Osceola Heritage Park/Silver Spurs ArenaKissimmeeOHPARK.com“Central Florida’s Event Complex”

Osceola Heritage Park (OHP) is a 120-acre entertainment complex that includes the 10,500-seat Silver Spurs Arena, 90,000-sq.-ft. Exhibition Building, Osceola County Stadium (home of the Houston Astros Spring Training) and KVLS Pavilion (Osceola County Fair). Opened in 2003, OHP also hosts meetings, conventions, concerts and stage shows.

SEATING CAPACITIES: Silver Spurs Arena: end-stage, 9,910; in-the-round, 10,500; half-house, 5,588; theater, 3,688.

FUNCTION SPACE: Exhibition Building: Exhibition Hall, 47,850 sq. ft.; Kissimmee Room, 5,040 sq. ft.; three Kissimmee Room breakouts, 1,680 sq. ft. each. St Cloud

The Lakeland CenterLakelandThelakelandcenter.com“Quality Events, Superior Entertainment”

Opened in 1973, The Lakeland Center was renovated in 1996 to add Sikes Hall and enclose the entire complex under one roof. It now comprises four facilities: Jenkins Arena/Youkey Theater/Sikes Hall and Exhibit Hall. Featuring easy access to two major international airports, The Lakeland Center is the summer home to Feld Entertainment and the annual summer rehearsal home for Disney on Ice and Disney Live.

SEATING CAPACITIES: George Jenkins Arena: 8,500 (full house), 4,300 (half house). Arena floor width (north to south wall) 106 ft.; maximum arena floor depth (east to west wall) 230 ft. Youkey Theater: 2,296.

EXHIBITION SPACE: 27,000-sq.-ft. Exhibit Hall (column-less/splits in half ); 25,000-sq.-ft. Sikes Hall (column-less/splits into six rooms); four additional meeting rooms.

STAGING: Maximum stage dimensions are 60 ft. by 40 ft., adjustable height from 4-6 ft.; larger stage available for additional cost; sound wings available, 16 ft. by 16 ft.

FEATURES: In-house catering by Ovations; onsite hotel; Tickets.com ticketing system.

MARKETING: Full-time marketing department; full-time group sales department; club e-mail weekly events blast; quarterly updated pocket calendars; annual season ticket brochure; direct mail program; Twitter/Facebook presence.

BACKSTAGE AREAS: Two floors connect to the backstage area with a total of 13 dressing rooms. Large catering room on the ground floor seats 60+.

OTHER FEATURES: Permanent and rotating visual art exhibits in two galleries and various locations around the facility.

MARKETING: 12-person marketing department capable of advertising/media buying, promotions, digital media, PR, grassroots, group sales, sponsorship and graphic design services.

Saenger TheatrePensacolapensacolasaenger.com

The Spanish Baroque/Rococo style Saenger Theater, which first opened in 1925, has undergone a $15-million renovation and expansion. Generations of Pensacola-area residents have enjoyed music, dance, comedy and drama at the Saenger, known as the Grand Dame of Palafox Street.

SEATING CAPACITIES: 1,650 with orchestra pit; 1,594 without orchestra pit.

FUNCTION SPACE: 3,000-sq.-ft. meeting room dividable into 1,000 and 2,000 sq. ft.

STAGING: 71 ft. by 38 ft. stage with 43 ft. Proscenium.

BACKSTAGE AREAS: Six dressing rooms, including two Star dressing rooms, musician’s warm-up room near Orchestra Pit, productions offices and more.

MARKETING: In-house agency available. Access to 20,000-subscriber email database for event promotion, 5,000-plus venue Facebook fans, Twitter followers and venue Web site banner advertising.

Room: 5,040 sq. ft.; two breakouts, 3,360 sq. ft. and 1,680 sq. ft. Pre-function space, 8,322 sq. ft.

STAGING: In-house staging: over 5,100 sq. ft.

BACKSTAGE AREAS: Silver Spurs Arena: four team locker rooms and two star dressing rooms.

OTHER FEATURES: Silver Spurs Arena: curtaining system, concrete floor with unlimited load capacity, dirt installation available, two overhead doors for easy loading at separate ends of arena, 12 luxury suites and one party suite, free WiFi.

MARKETING: Silver Spurs Arena provides advertising, marketing, PR, grassroots and social media services. In addition, OHP provides services via Ticketmaster in pre-sale opportunities, group sales and Ticketmaster’s mail manager services.

Ruth Eckerd HallClearwaterRutheckerdhall.com

Designed by the Frank Lloyd Wright Foundation, Ruth Eckerd Hall is consistently ranked in the top five venues in the world with seats of 2,500 or less by industry trade publications and is known for its acoustically perfect auditorium. Artists from America and around the world are included in a lineup of more than 200 performances a year. A not-for-profit organization, Ruth Eckerd Hall is located in the 13th largest market, which includes Tampa, St. Petersburg and Clearwater.

SEATING CAPACITY: Continental-style seating for 2,180.

FUNCTION SPACE: Margarete Heye Great Room, a 5,500-sq.-ft. multi-purpose banquet facility.

STAGING: Stage is 105 ft. wide by 45 ft. deep by 70 ft. high. Proscenium is 60 ft. wide by 30 ft. high. Full complement of soft goods. Orchestra shell when fully extended is 34 ft. deep by 60 ft. wide, and is completely enclosed with ceiling and sidewalls. Two Steinway model “D” concert grand pianos.

Florida Spotlight Florida Spotlight Florida Spotlight Florida Spotlight Florida Florida Spotlight Florida Spotlight Florida Spotlight Florida Spotlight Florida




Straz Center for the Performing Arts TampaStrazcenter.org“Inspiring audiences and artists to dream and discover, to create and celebrate”

Opened in 1987, the Straz Center consists of five theaters, three restaurants and the Patel Conservatory. The 335,000-sq.-ft. facility hosts one of the nation’s leading Broadway series and is nationally respected for presenting a wide variety of concerts, theater and dance performances and events, and for its resident company, Opera Tampa.

SEATING CAPACITIES: The performing arts complex consists of five distinct theaters, a performing arts Conservatory, a rehearsal hall, boutiques and three onsite restaurants and banquet facilities. The five theaters are Carol Morsani Hall (2,610 seats), Ferguson Hall (1,042 seats), the Jaeb Theater (268 seats), the TECO Energy Foundation Theater (250 seats) and the Shimberg Playhouse (130 seats).

FUNCTION SPACE: Carol Morsani Hall, Ferguson Hall, the Jaeb Theater, the Shimberg Playhouse and the Rehearsal Hall are all available for rental. Each hall is equipped with audio, lighting and backstage equipment to serve general performance needs. The Straz Center provides a loading dock area that can accommodate four full-sized tractor trailers at one time.

OTHER FEATURES: Patel Conservatory’s 45,000 sq. ft. includes 20 studios. Dining is available at the Straz Center’s

Maestro’s Restaurant, Maestro’s Cafe or Maestro’s On The River. Free Wi-Fi.

MARKETING: The Straz Center’s Marketing Department offers event marketing, PR, graphics, digital marketing and video/photography services. Staff service may be available for those using the facilities.

Tampa Bay Times ForumTampatampabaytimesforum.com“Epic Music. Epic Memories. Epic Times.”

The 670,000-sq.-ft. Tampa Bay Times Forum (originally the Ice Palace) first opened in 1996. The venue is home to the Tampa Bay Lightning and Tampa Bay Storm, and has hosted numerous concerts and major sporting events including, most recently, the NCAA Men’s Frozen Four. In 2011, the Forum underwent a $45-million transformation that included items such as all-new seating, renovated suites, an 11,000-sq.-ft. outdoor party deck and a signature old-time hockey pipe organ.

SEATING CAPACITIES: Blue Line Theatre, 6,000; half-house, 10,000; end-stage, 15,000; in-the-round, 18,500; hockey, 20,000; basketball, 20,000.

STAGING: 60 ft. by 40 ft. with 12 ft. by 24 ft. sound wings; height from 48 in. to 72 in. rising in 2 in. increments.

BACKSTAGE AREAS: Four team-sized locker rooms; five performer dressing rooms; rooms for production, promoter and catering.

OTHER FEATURES: 17 concession stands and 32 specialty food units; full-service restaurant, the Firestick Grill; 69 renovated luxury suites; 11,000-sq.-ft. Bud Light Outdoor Party Deck; full-service sports store.

MARKETING: Full-service marketing support including media buying, graphic design and PR. Offers in-arena exposure, including cross-promotional opportunities with venue teams, as well as additional advertising exposure in the Tampa Bay market.


1st Mariner Arena ........................................ 47

Adler Theatre/River Center ........................ 66

Allen County War Memorial Coliseum .... 57

Arie Crown Theater ..................................... 59

ASU Gammage ............................................ 71

BC Place ........................................................ 76

Beaumont Civic Center Complex ............. 75

Black River Coliseum ................................... 60

Bridgestone Arena ...................................... 50

Bridge View Center ..................................... 11

Burnsville Performing Arts Center ............ 15

Cabarrus Arena & Events Center .............. 51

Chesapeake Energy Arena ........................ 73

Clay County Regional Events Center ....... 61

Coliseo de Puerto Rico ............................... 79

David A. Straz, Jr. Center for the Performing Arts ............................... 83

Dunkin Donuts Center ................................ 43

Elgin and Winter Garden Theatre Centre ............................................. 77

Florence Civic Center ................................. 53

Ford Center .................................................. 62

Grand Canyon University Arena .......Cover 3

Hoyt Sherman Place .................................... 63

HP Pavilion ...................................................... 3

INTRUST Bank Arena .................................. 38

i wireless Center .......................................... 36

The Lakeland Center .................................. 81

Lloyd Noble Center .................................... 75

The Morris Performing Arts Center .............................. 64

MTS Centre .................................................. 33

MTS Seating ................................................. 18

Paramount Theatre ..................................... 35

Prudential Center ........................................ 32

Racine Civic Center ..................................... 65

Rushmore Plaza Civic Center ............Cover 2

Sanford Center ............................................ 37

SMG..............................................................6-7

StageRight .................................................... 17

Swiftel Center ............................................... 67

Taco Bell Arena at Boise State University ............................................ 75

TD Garden ...................................................... 5

Times Union Center .................................... 42

Topeka Performing Arts Center ................ 23

Toyota Center .............................................. 74

United Spirit Arena ...................................... 34

United Wireless Arena ................................ 68

U.S. Cellular Arena .............................Cover 4

VenuWorks .................................................... 49

Verizon Wireless Arena ............................... 45

Weldon Williams & Lick .............................. 19

Wells Fargo Theater .................................... 13

Wright State University’s Nutter Center ................................................. 9

Advertiser index


About 10 years ago, the accounting firm I worked for was contracted by an international corporate lender to per-form audit work on its behalf. We were invited to spend a day at the lender’s Manhattan corporate offices, which occupied multiple floors. The design, layout and overall

look of the floors were generally similar, and returning from a lunch break, I mistakenly exited the elevator onto the wrong floor. Upon arriving to the area that the conference room we were working in should have been situated, I found a pair of offices, and was slightly bewildered. Upon realizing my error, I retreated towards the elevators to return to the correct floor. Prior to my arrival at the elevator bank, an overzealous executive who had spotted me walking the corridors caught up with me, and rudely escorted me off his floor with his arm around my shoulder, not giving me the courtesy to explain my presence.

As this anecdote indicates, people may unintentionally end up in places where they do not belong. Meeting and event planners, and facility security personnel, know that sometimes people will intentionally be where they do not belong.

Attending a conference a couple of years back, I noticed many people networking in the hotel lobby outside the meeting rooms, some of whom were neither listed on the attendee roster nor wearing badges. To my surprise, a partner in a well respected profes-sional services firm “crashed” the sit-down lunch after striking up a conversation with a potential client outside the dining area. This past December, while attending the opening reception of an industry confer-ence at a hotel, I recalled that crasher’s transgression, and wondered: Would the open bar at the party – or meals at any event – attract bold (and unethical) hotel guests? It was apparent that the potential for disruption of an event is huge, especially if the host of the reception would not appreciate competitors or other unwelcome industry members at their event. How then do event planners deter outsiders from attending events? Clearly, registration desks, tickets, passes, badges and invitations are common tools employed to limit convention goers attendance at events. But, what happens when someone slips through?

Speaking with industry professionals, there did appear to be a common, yet professional approach to deal with this recurring situation, which I would frame as “Gentle

CLOsing thOughts

Gentle Vigilance

Vigilance.” In other words, security must be alert, but also act with professionalism and courtesy. When employed effec-tively, gentle vigilance enables security personnel to act in an unobtrusive manner, allowing attendees to enjoy their event without interruption.

Prior to joining Metropolitan Exposition Services, a tradeshow management company, Samara Plastini managed and planned meetings and events for more than a decade. Describing her meeting planner experience, Samara said that at less secured events she would instruct her staff to “kindly approach” individuals who did not appear to have a badge, and request to see one. Were an attendee not to have a badge, the individual would be politely walked to the registra-tion desk to obtain one. After handing the attendee off to the registration staff, it would be challenging for the individ-

ual to attempt to re-enter the event were he or she a crasher. Displaying a calm and col-lected approach ensured cooperation without creating any type of interruption at the event. Jokingly, Samara lamented, “Unfortunately, there were times that I could not catch them all!”

Both training and communication about an event, and systems being employed, are essential components of gentle vigilance. Lloyd S. Doughty, II, Security Manager at the Verizon Wireless Arena in Manchester, New Hampshire, emphasizes that staff “being briefed/trained properly ensures that questions get asked and answered… before

(the) doors even open.” Coupled with the general security measures in place at larger venues, Doughty suggests that when properly trained staff are “looking for and going with that ‘just doesn’t look right,’ ‘just doesn’t feel right’ instinct,” events will run smoothly. With the ability of crashers to dis-rupt an event, interfere with or infringe upon event patrons participating in an event, gentle vigilance will ensure unau-thorized entry is prevented and events run smoothly.

As my involvement with the meeting industry increases since my appointment at Facilities Media Group, my appre-ciation of event safety and security has deepened. A debt of gratitude is owed to the planners and facility personnel whose efforts are essential to creating successful conventions, meet-ings, tradeshows and other events. Now, as I exit an event and security personnel, ushers, and other event staff thank me for attending, I am sure to thank them in return.

“Both training and

communication about

an event, and systems

being employed, are

essential components

of gentle vigilance.”

BY DAVID KoRNChief Operating OfficerFacilities Media Group

Grand Canyon University Arena would like to thank all the bands, agents and promoters that helped make

our inaugural three months an enormous success.

NOW OPEN!1,200-5,300 SEATING CAPACITY

aFor booking and rental information call

Cathey Moses at 602-639-8052 or [email protected] Canyon University Arena | Bob Machen, General Manager | 3300 W. Camelback Rd., Phoenix, AZ 85017

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2012 Facilities & Event Management SuperBook

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