2012 FCCA Cruise Industry Highlights

1CRUISE INDUSTRY PROFILES • 2012

Table of ContentsFLORIDA-CARIBBEAN CRUISE ASSOCIATION . . . . . . . . . . . 7

Michele M. Paige, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Ana Maria Benitez, Membership Administrator . . . . . . . . . . . . . . . . .14

Omari Breakenridge, Director, Communications & Design . . . . . . . .14

Terri Cannici, V.P., Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Adam Ceserano, Sr. Vice President . . . . . . . . . . . . . . . . . . . . . . . . .15

James Kazakoff, Sr. Director, Events Operations . . . . . . . . . . . . . .15

Jessica Lalama, Executive Assistant . . . . . . . . . . . . . . . . . . . . . . .16

Justin Paige, Manager, Communications, Research & Marketing . .16

FCCA Member Cruise Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

AIDA CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

AZAMARA CLUB CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

CARNIVAL CORPORATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Micky Arison, Chairman & CEO . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Richard Ames, Sr. V.P., Corporate Shared Services . . . . . . . . . . . .27

David A. Candib, V.P. Development & Operations . . . . . . . . . . . . .27

Thomas M. Dow, V.P., Public Affairs . . . . . . . . . . . . . . . . . . . . . . . 28

Howard Frank, Vice Chairman & COO . . . . . . . . . . . . . . . . . . . . . .28

John Haeflinger, V.P., Corporate Strategic Projects . . . . . . . . . . .28

Giora Israel, Sr. V.P., Global Port & Destination Development . . .29

Jose M. Negron, Director, Port Operations . . . . . . . . . . . . . . . . . .30

Gregg R. Zalkin, Manager, Strategic Projects . . . . . . . . . . . . . . . .30

CARNIVAL UK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Alister Butcher, Shore Operations Risk Manager . . . . . . . . . . . . .31

Julia Stoica, Shore Excursions Executive . . . . . . . . . . . . . . . . . . .31

CARNIVAL CRUISE LINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Gustavo Antorcha, SVP, Guest Commerce & Port Operations .32

Andrea Ascarate, Manager, Shore Ex Group Business & Product

Awareness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Robert Blythman, Director, Tour Operations . . . . . . . . . . . . . . . . . .32

Gerry Cahill, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Amilcar Cascais, V.P., Tour Operations

(FCCA Shore Excursion Committee Chairman) . . . . . . . . . . .33

Captain Gaetano Gigliotti, V.P., Nautical Safety & Operations . . .33

Raynel Gonzalez, Manager, CareTeam Services . . . . . . . . . . . . . .34

Andrew Landsberger, Product Development Manager . . . . . . . . .34

Carlos Torres de Navarra, V.P., Commercial Port Operations . . . .34

Vickey Rey, V.P., Guest Services . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Ruben Andres Rodriguez, E.V.P., Ship Operations . . . . . . . . . . . . .36

Leon Sutcliffe, Director, Commercial Ports of Call & Government

Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Erika Tache, Product Manager, Tour Operations . . . . . . . . . . . . . . 36

Terry L. Thornton, Sr. V.P., Itinerary Development and Revenue

Planning (FCCA Marketing Committee Chairman) . . . . . . . . 37

Paul Weber, V.P., Supply Chain . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

CELEBRITY CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Michael Bayley, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . . 40

COSTA CRUISE LINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Ruben Perez, General Manager . . . . . . . . . . . . . . . . . . . . . . . . .44

Scott Knutson, V.P., Sales & Marketing . . . . . . . . . . . . . . . . . . .44

CUNARD LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

DISNEY CRUISE LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Russell Daya, Director, Marine, Port, Security Operations

and Maritime Affairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Frank De Heer, V.P., Project Delivery, Walt Disney Imagineering,

Disney Cruise Line Portfolio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Karl L. Holz, President, Disney Cruise Line and New Vacation

Operations, Walt Disney Parks & Resorts . . . . . . . . . . . . . . . . . . .51

Jeff James, V.P., Disney Institute . . . . . . . . . . . . . . . . . . . . . . . . . .51

Don Moody, Manager, Sourcing and Procurement Services . . . .52

Larry Stauffer, Manager, Port Adventures . . . . . . . . . . . . . . . . . . . .52

Bert Swets, V.P., Marine & Technical Operations . . . . . . . . . . . . .52

Jim Urry, V.P., Entertainment and Port Adventures . . . . . . . . . . . .53

Tom Wolber, S.V.P. & COO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

HOLLAND AMERICA LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Mike Bush, Product Manager, Shore Excursions . . . . . . . . . . . . .56

Capt. Cees Deelstra, V.P., Nautical Operations . . . . . . . . . . . . . . . 56

Capt. Simon Douwes, Director, Deployment & Itinerary Planning . . 56

Stein Kruse, President & Chief Executive Officer . . . . . . . . . . . . . 57

Ellen Lynch, Director, Shore Excursions . . . . . . . . . . . . . . . . . . . . .57

FLORIDA-CARIBBEANCRUISEASSOCIATION

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2 CRUISE INDUSTRY PROFILES • 2012

Table of ContentsChris Martin, Director, Port Operations . . . . . . . . . . . . . . . . . . . . .58

Matthew T. Sams, V.P., Caribbean Relations

(FCCA Operations Committee Vice Chairman) . . . . . . . . . . . 58

Bill Sharp, V.P, Port and Shore Operations . . . . . . . . . . . . . . . . . .58

Elena Vlad, Manager, Shore Excursions, South America, Northern

Isles, Caribbean/Panama Canal . . . . . . . . . . . . . . . . . . . . . . . . . . .58

MSC CRUISES (USA) INC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

James Henwood, Sr. V.P. Guest Services . . . . . . . . . . . . . . . . . . .62

Albino di Lorenzo, Director, Cruise Operations & Shore

Excursions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Rick Sasso, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

NORWEGIAN CRUISE LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Eric Benedict, Director, Shore Excursion Operations . . . . . . . . . . .66

Stephen Bock, Marine Finance Manager . . . . . . . . . . . . . . . . . . . .66

Kenneth Charles, Director, Hotel, Newbuild & Refurbishment

Purchasing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Alvin Dennis, V.P., Purchasing & Logistics

(FCCA Purchasing Committee Chairman) . . . . . . . . . . . . . . . .66

Ross Henderson, V.P., On-Board Revenue . . . . . . . . . . . . . . . . . . . .67

Jennifer Marmanillo, Manager, Itinerary Planning . . . . . . . . . . . .67

Michelle Muller Moraga, Product Development Manager . . . . . .67

Colin Murphy, V.P., Destination & Strategic Development . . . . . .67

Mitch Peacock, Director, Revenue & Itinerary Planning . . . . . . . .68

Steve Riester, V.P., Revenue Management & Planning . . . . . . . .68

Joanne Salzedo, Director, Shore Excursion Product Development .68

Kevin Sheehan, Chief Executive Officer (FCCA Chairman) . . . .69

Captain Svein Sleipnes, Sr. V.P., Marine Operations . . . . . . . . . . .70

Andrew Stuart, E.V.P. Global Sales & Passenger Services . . . . . . . .70

P&O CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

PRINCESS CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Deanna Austin, S.V.P., Yield Management, Planning and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Donna Silvera-Barnett, Port Operations Specialist . . . . . . . . . . . .76

Dean C. Brown, E.V.P., Corporate Services . . . . . . . . . . . . . . . . . . .76

Alan B. Buckelew, President & Chief Executive Officer . . . . . . . .77

Malisa Dean, Port Operations Financial Analyst . . . . . . . . . . . . . .77

Lisa Jensen, Manager, Caribbean & Atlantic Shore Operations . .78

Anthony H. Kaufman, S.V.P., Commercial Affairs . . . . . . . . . . . . . . . .78

Crystal Morgan - Director, Marketing Planning Deployment &

Itineraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Stephen A. Nielsen, V.P., Caribbean & Atlantic Shore Operations

(FCCA Operations Committee Chairman) . . . . . . . . . . . . . . . . .78

Jan Swartz, E.V.P., Sales, Marketing & Customer Service . . . .79

ROYAL CARIBBEAN CRUISES, LTD. . . . . . . . . . . . . . . . . . . . . 80

Richard D. Fain, Chairman & CEO . . . . . . . . . . . . . . . . . . . . . . . . . .81

Vina A. Adams, Commodity Manager . . . . . . . . . . . . . . . . . . . . . . . .82

Christopher S. Allen, AVP, Global Deployment & Itinerary Planning 82

James Boink, Director, Commercial Development . . . . . . . . . . .82

Frederico Gonzalez-Denton, Director, Government & Community

Relations, Latin America & the Caribbean . . . . . . . . . . . . . . . . . . .83

John P. Fox, V.P., Government Relations . . . . . . . . . . . . . . . . . . . . .83

Andy Horton, Account Manager, Shore Excursions

& Explorations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

A. Henry Lopez, A.V.P., Hotel, Food & Beverage Purchasing . . . . .84

Paul Loughrin, Account Manager, Guest Port Experience . . . . . . .84

Craig Milan, Sr., V.P., Land Operations, Royal Caribbean Cruises

Ltd.; President, Royal Celebrity Tours, Inc. . . . . . . . . . . . . . . . . . . .84

Marc Miller, Manager, Deployment Strategy . . . . . . . . . . . . . . . . 84

Robert Moroney, Manager, Worldwide Port Operations . . . . . . .85

Dustin Nason, Director, Worldwide Port Operations . . . . . . . . . .85

Capt. Howard A. Newhoff, Manager, Terminal & Port Security . 85

Martha Olano, Specialist, Government Relations . . . . . . . . . . . . .86

Richard M. Pruitt, Director, Environmental Programs . . . . . . . . . 86

Nancy R. Ramos, Director, Shore Excursions Sales & Marketing . .87

Miguel Reyna, Manager, Commercial Development . . . . . . . . . . . . .87

Michael Ronan, V.P., Government Relations, Caribbean, Latin America

& Asia (FCCA Operations Committee Vice Chairman) . . . . . . .88

Doug Santoni, Sr. V.P., Strategic Planning and Continuous

Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

John Tercek, V.P., Commercial and New Business Development . .89

Juan C. Trescastro, V.P., Port Operations . . . . . . . . . . . . . . . . . . . . . .89

John Weis, Vice President, Guest Port Experience . . . . . . . . . . . . .89

ROYAL CARIBBEAN INTERNATIONAL. . . . . . . . . . . . . . . . . . .90

Adam M. Goldstein, President & CEO . . . . . . . . . . . . . . . . . . . . . .90

SEABOURN CRUISE LINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Atlantis.A


Atlantis.An experience like nowhere else. Along the sandy shores of Paradise Island’s most glorious

and tranquil beaches lies the most exciting and action-packed destination in the Caribbean. Atlantis, Paradise Island.

Atlantis is an epic world all its own, and home to Aquaventure, one of the largest waterparks in the world. With over 20 million gallons of wet and wild adventure, Aquaventure is filled with exhilarating water slides, thrilling river rides and 11 enormous swimming pools. Visitors can enter the Mayan Temple and take the Leap of Faith, a near-vertical plunge into a shark-infested lagoon. And thrill seekers will find a surefire adrenaline fix on The Jungle Slide, the Twin Challenger Slides, and the four heart-racing slides of the Power Tower.

No trip to Atlantis would be complete without a visit to Dolphin Cay. In this extraordinary 14-acre habitat, guests can get in the water, up close to live dolphins.

During the Shallow Water Interaction, visitors of all ages are thrilled to touch, splash and play in a shallow lagoon with Atlantis’ most friendly inhabitants. The Deep Water Swim lets you glide and snorkel alongside them with a unique hand-held scooter. At the end of each visit, these remarkable marine animals offer visitors an exhilarating “foot push” across the lagoon on a boogie board.

Few animals delight Atlantis visitors more than the sea lions. Guests can splash away with these charming and playful animals during The Sea Lion Interaction. You will tour the state-of-the-art marine facility and rescue center before stopping to pose for pictures with your new sea lion friends. All Dolphin Cay programs provide wetsuits, complimentary towels, lockers and showers, plus all-day access to Dolphin Cay beach.

Atlantis. The world of possibility.

possibility.

Atlantis has inspired centuries of intrigue and illustrious tales. And while we may never learn the true fate of this legendary city, travelers today can get a glimpse of what Atlantean culture might have been like on the Discover Atlantis Tour. Visitors enter The Dig, an archeological inspired excursion through the city’s ancient ruins. This epic journey winds you through underground rooms showcasing mythical artifacts that have been “preserved” among stunning marine life. Navigators help guests discover secret passageways, Atlantean hieroglyphics, and inventions marvelously staged in the largest outdoor marine habitat in the world.

Over 20,000 sea animals find their home among The Ruins of Atlantis, making it an ideal place to get up close to the beautiful and amazing marine life. Guests who Snorkel the Ruins will swim among over 250 species of brilliant tropical fish, sleek sharks and the ever-majestic giant mantas.

Make your reservations today. A trip to Atlantis offers guests two to 102, the chance to find adventure, fun and a lifetime of memories.

For more information, download our FREE app.

To learn more about these exciting programs, please visit our cruise partners’ websites: Carnival Cruise Lines, Disney Cruise Lines, MSC Cruise Lines, Norwegian Cruise Lines, Royal Caribbean International. Or to begin offering these Atlantis Excursions through your cruise line, please contact [email protected]

Atlantis.The world of amazing.


11200 Pines Boulevard, Suite 201 • Pembroke Pines, FL 33026 • Ph: (954) 441-8881 • Fax: (954) 441-3171Website: www.f-cca.com • E-mail: [email protected]

Mission:The Florida-Caribbean Cruise Association (FCCA) is a not-for-profit trade organization composed of 14Member Lines operating more than 100 vessels in Floridian, Caribbean and Latin American waters. Createdin 1972, the FCCA’s mandate is to provide a forum for discussion on cruise operations, tourism develop-ment, ports, tour operations, safety, security and other cruise industry issues. By fostering an understand-ing of the cruise industry and its operating practices, the FCCA seeks to build cooperative relationshipswith its partner destinations and to develop productive bilateral partnerships with every sector. The FCCAworks with governments, ports and all private/public sector representatives to maximize cruise passenger,cruise line and cruise line employee spending, as well as enhance the destination experience and theamount of cruise passengers returning as stay-over visitors.

PartnershipsSome of the ways the FCCA works with the cruise-oriented destinations include:• Port Improvements – The FCCA provides technical assistance on port expansion, including input on port and

pier design, improvements and new services being planned.

• Research – Research is conducted and provided to destination partners in an effort to create a better understanding of cruise passengers, improve the landside product delivery and maximize the benefits of cruise tourism.

FCCA Outreach Program – FCCA training seminars provide destination partners with valuable informationregarding cruise passengers – their wants, needs and habits – enabling them to maximize the impact ofcruise tourists in their country. The FCCA offers the following training programs: • Service Excellence – Cruise Passengers Equal Profits: A workshop on the importance of excellent customer

service and the economic impact of the cruise industry. A happy guest not only spends more money, but will return again and again, thereby producing greater profits and converting cruise passengers into return stay-over guests.

• Taxi Pride: This presentation geared towards taxi drivers, tour operators and vendors providing ground transportation. This entertaining and informative workshop focuses on five main areas: courtesy, professionalism, marketing, rules and safety.

• FCCA/Aquila Shore Excellence Training: Two-hour workshop that enables tour operators and destinations to discover tools that will assist them in reaching new levels of performance, productivity and profitability; build an action plan for exceeding the increasing expectations of the cruise lines, including evaluating your products and services; learn how shore excursions work, how the cruise industry operates and how to get a product in the hands of the right people at the cruise lines; and prepare for success by learning how to minimize risk and follow the processes required for effective risk management.

FLORIDA-CARIBBEAN CRUISE ASSOCIATION

Atlantis.T


• FCCA/Aquila Tour Guide Excellence Training Course: This online international certification program’s primary objective is to teach participants what makes an excellent tour guide and the skills to turn that knowledge into a practical reality when guiding cruise shore excursions. The program involves six interactive sessions on cruise-specific topics, including: hospitality, service, research, presentation,preparation and risk management. Successful completion of an exam and video assessment at the conclusion of the course earns participants their international certification in tour guide excellence. (Subject to availability)

In addition, the FCCA has designed outreach programs for destination requests, including, but not limited to,the following areas: cleaning beaches/roads, painting schools/hospitals/orphanages, hurricane clean-up,visiting elderly, community projects and volunteering at hospitals.

Associate Membership:The FCCA has designed a two-tier membership program–the Platinum Associate Membership Program andthe Associate Membership Program–for destination partners and private organizations impacted by cruisetourism to cultivate an even closer direct working relationship with the FCCA Member Lines.

Associate Member Benefits:• Exclusive Associate Member meeting and luncheon • Listing in the FCCA membership directory • Listing in FCCA’s Cruising Magazine• Access to up-to-date research and statistical studies• $500 discount on each ad placed for the first year of membership (does not include package rates)• Savings on registration fees for the FCCA Cruise Conference & Trade Show• Discount on Global Tour Operator Insurance Program• Certificate of membership and yearly updates• Use of FCCA logo on printed materials

Platinum Associate Member Benefits (in addition to the benefits above):• One complimentary registration for the FCCA Gala Dinner• One complimentary registration for the FCCA Cruise Conference and Tradeshow• Exclusivesession for one-on-one meetings during the FCCA Cruise Conference and Tradeshow• Exclusive reception during the FCCA Cruise Conference and Tradeshow• Private lunch at FCCA’s Annual Cruise Conference & Tradeshow• Preferred VIP seating at the FCCA Conference Opening Ceremony• A seat on FCCA’s Platinum Associate Membership Advisory Council (PAMAC)• Exclusive PAMAC events throughout the year, like the annual FCCA PAMAC Conference• One complimentary hotel room for the PAMAC events• One complimentary cabin for the annual FCCA PAMAC Cruise Summit• One complimentary cabin for inaugural cruise events • Exclusive VIP receptions during Cruise Shipping Miami at the FCCA booth• Exclusive VIP parties and events during Cruise Shipping Miami• Invitations to FCCA Operations Committee meetings

Florida-Caribbean Cruise Association

CRUISE INDUSTRY PROFILES • 2012 9


• Invitation or selection to speak/present at FCCA panels and workshops• Assistance with setting meetings• Company profile and updates in FCCA’s Cruising Magazine• Access to up-to-date research and statistical studies • Discount on Global Tour Operator Insurance Program• Membership plaque/clock• Platinum listing in the FCCA Membership Directory utilized by all FCCA Member Lines (each cruise

line executive will, whenever possible, patronize Platinum Members) • Advertising discounts and marketing to the Member Lines• FCCA Urgent Care Program membership

FCCA Foundation:The FCCA Foundation provides a tangible mechanism for the cruise industry to fund a range of humanitarian causes in the Caribbean and Latin American region. In its 18 years of existence, the Foundation has impactedthousands of citizens by providing millions of dollars in funding and countless hours to causes and charitiesthroughout the region. Programs include: • Holiday Gift Project – The FCCA reaches out to the Caribbean and Latin American destinations by

providing gifts to children in foster homes or institutions where holiday gifts would not ordinarily be possible. The gifts are delivered on Member Lines’ vessels to the destinations, where the children enjoy a holiday party in their honor. In 2011, 32 destinations participated in the program, with over 6,500 children receiving holiday gifts.

• Children’s Essay and Poster Competitions – The FCCA orchestrates these competitions in order to further the education of the youth in the FCCA’s destination partners by learning and thinking about their destinations’ involvement in the cruise industry and allowing an opportunity for practical problem solving. There are junior (12 years and under) and senior (13-16) divisions, each receiving prizes of 1st-3rd place of 3,000; 1,500; and 1,000, respectively, for themselves and their schools, along with a $200 award for every finalist submitted by their countries.

Foundation Events (every penny raised going to needy causes in the Caribbean and Latin America):• FCCA Online Auction – This project, which takes place in December each year, is open to anyone

with a valid e-mail address. The auction allows guests to bid on items ranging from vacationpackages, artwork, jewelry and sports memorabilia donated by the cruise lines and our partners throughout the Caribbean and Latin America.

• FCCA Gala – The Gala was created by the Member Lines 18 years ago to enable cruise executives and industry partners to gather on a social level and establish new relationships or enhance existing ones. Attendees dine with the cruise executive of their choice, giving them the opportunityto foster a better relationship with their table host.

FCCA Magazines and Publications:Cruising Magazine – Published quarterly, Cruising is the official magazine of the FCCA and cruise industry. Itserves to educate and bring about an understanding of the cruise industry’s inner-workings. With a distribu-



tion of over 18,000 magazines the FCCA magazine offers advertisers optimal access to travel agents and thedecision makers in the marine operations and the marketing and strategic planning departments of the majorcruise lines, along with providing cruise executives and the Caribbean and Latin American public and privatesectors with information of the latest trend in the industry. • The “Highlight Issue” - Features a who’s who in the cruise industry and contains cruise executive profiles,

along with information on the FCCA Member Lines. As a valuable tool, the Highlight Issue is essential when dealing directly with the cruise industry.

• Membership Directory - The FCCA directory contains a complete listing of all FCCA Associate and Platinum Members, as well as cruise line executives and all ministers of tourism within partner destinations.

• Conference Program and Gala Program - Delegates who attend these functions receive comprehensive programs packed with useful FCCA schedules, information and accomplishments.

FCCA Cruise Conference & Trade Show: For many cruise executives and destinations, suppliers and tour operators, this is the premier industryevent of the year, an opportunity to meet in a round-table format with key players to analyze industrytrends and discuss current issues. The FCCA Conference brings together over 100 cruise executives and1,000 industry partners. For 2012, the Conference will be held in Curaçao from Oct. 1–5.

As the FCCA proceeds into tomorrow, it will remain steadfast in its mission to create win-win partnershipsbetween the cruise lines and cruise destinations throughout the greater Caribbean and Latin Americanregions.

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Michele M. Paige ~ President

Michele M. Paige’s career in the cruise industry spans more thanthree decades. She spent 17 years in various positions at theCruise Lines International Association (CLIA).

In February of 1992, Ms. Paige came onboard with the Florida-Caribbean Cruise Association (FCCA) as its director of operations andcommunications, steering the association on issues such as: desti-nation port development, product development, research and train-ing, as well as serving as a liaison with environmental entities.

She was appointed to head the association in January of 1994 asits executive director and named president in March 1997. Ms.Paige continues to chart a course in the development and imple-mentation of the association’s numerous proactive, innovative pro-grams, reporting directly to the association’s Executive Committee.

Ms. Paige has initiated such impactful programs and forums as the annual FCCA Cruise Conference andTrade Show, the FCCA Foundation, the FCCA outreach programs, the FCCA associate membership pro-grams, as well as training programs geared to taxi drivers and service providers, to name a few. Moreimportantly, great strides have been made in the realization of the FCCA’s mandate: strengthening theties between the cruise industry, the Caribbean and Latin America.

Under her presidency, the association enjoys membership in the Caribbean Tourism Organization (CTO),of which Ms. Paige is an Executive Committee Board Member, the Caribbean Hotel Association (CHA),the Caribbean Shipping Association (CSA), the Puerto Rico Shipping Association and the SpecialOlympics-Caribbean (of which Ms. Paige is a board member), as well as being a signator to the cruiseindustry’s “Memorandum of Understanding” with the Florida Department of Environmental Protection.

Michele enjoys dual lifestyles in Southwest Ranches and Brooksville, Florida, doting on her two children,granddaughter, horses and dogs.

FLORIDA-CARIBBEAN CRUISE ASSOCIATION


Terri Cannici ~ Vice President, OperationsTerri Cannici is responsible for the overall organization, coordination and marketing of the AnnualCruise Conference & Trade show and Central America Conference, conducting site inspections forfuture conferences and marketing and registration for the Annual FCCA Gala Dinner. She alsoorganizes and coordinates the Holiday Gift Project along with FCCA Member Lines to provide holiday gifts for the under-privileged children in the Caribbean and Latin America.

Prior to joining the FCCA in 1999, Terri worked for Royal Caribbean International for 10 years inthe Shore Excursion Department, organizing and designing specialty programs for groups, as well

as overseeing Royal Caribbean’s signature Golf Ahoy! Program.

A native Floridian, Terri lives in the Ft. Lauderdale area with her husband and is actively involved with the HumaneSociety’s Animal Assisted Therapy program.

Ana Maria Benitez ~ Membership Administrator

Born in San Juan, Puerto Rico and raised between Puerto Rico, South Florida and Colombia whereher family is originally from, Ana Benitez is responsible for marketing and administering theMembership Programs. She serves as the major point of contact between the members and theFCCA by communicating updates on events, publications and financial affairs. She also assists inthe organization of the Platinum Membership Advisory Council events and promotes the FCCAFoundation Poster Competition.

Prior to joining the FCCA in 2011, she worked for Regus Group for 5 years as a Senior ClientService Representative where she oversaw the operations in her centers alongside the General Manager and trainednew employees that were hired in her region.

Ana currently resides in Miami Beach, Florida.

Omari Breakenridge ~ Director, Communications & Design

Omari Breakenridge joined the Florida-Caribbean Cruise Association in February 2005. He is currently the Director of Communications and Design, and is responsible for the creative directionand design of the FCCA's printed materials, including trade publications, conference collateral andmultimedia presentations. Omari also initiates and maintains contact with the media issuing highly visible press releases for conferences, trade shows, gala awards, and charity events.

In addition to his 10+ years of experience in creative design, Omari has worked within all platformsand is highly skilled in the latest technologies. He also handles the ongoing development of the

FCCA’s database, e-mail marketing, website and video projects.

To date, Omari has earned over a dozen industry awards in advertising, publication design and interactive media. Hecurrently serves on the Advisory Board of Miami Dade Colleges School of Entertainment & Design Technology, and is amember of the Association of Marketing and Communication Professionals; the American Institute of Graphic Arts andthe American Advertising Federation.

Outside the office, he keeps himself busy regularly attending events in the Miami art and design scene along with pursuing his passion for photography.

FCCA Staff Profiles


Adam Ceserano ~ Sr. Vice PresidentAdam Ceserano joined the Florida-Caribbean Cruise Association in 2001 as the Manager ofMarketing to increase the sales and rebrand the FCCA’s feature publication, “Caribbean Cruising,”as well as other various projects, which included the development of new sponsorship opportu-nities, training programs, and improved advertising opportunities. In 2006, he was later promotedto Director of Marketing and Sales, and later that year to the Vice President.

Now as the Senior Vice President of the FCCA, Adam Ceserano currently oversees all day-to-dayFCCA operations, marketing, advertising, sponsorships, and events. He coordinates and conducts the

customer service training workshops, as well as the FCCA Outreach Program. He plays a vital role in implementation, siteinspections and organization of all the FCCA’s conferences and tradeshows, including the FCCA’s Annual Golf Tournament.

Adam Ceserano is also responsible for overseeing the FCCA’s exclusive Platinum Membership Program. Since Mr.Ceserano took the lead of the FCCA membership program, and through the guidance of the Operations Committee, theFCCA has developed more innovative program, with more benefits for its valued Platinum Members. Also, Mr. Ceseranoworks with Aon Risk Services to continually enhance and develop the FCCA’s Global Tour Operator Insurance Program.

Mr. Ceserano continually works with Tropical Shipping, promoting the Cruise Conversion Program, which has 10 partnerdestinations at this time. He also participates on the FCCA's Security/Operations Committee and attends the FCCAExecutive Committee meetings.

Prior to joining the FCCA, Mr. Ceserano worked for Maxim Consulting in Ft. Lauderdale, servicing such clients as IBM,AT&T, South Florida Water Management, and Motorola.

Adam worked for the Miami Dolphins in the Special Promotions and Marketing Department before going back to college for his Master’s Degree, in which he helped organize the children's program and special events.

He attended Florida State University, receiving a Master’s Degree in Administration and also received a BachelorsDegree in Sports Management and Marketing.

James Kazakoff~ Sr. Director, Event Operations

James Kazakoff currently holds the position of Senior Director of Event Operations at the Florida-Caribbean Cruise Association. He is responsible for overseeing the implementation and logisticalaspects of all FCCA events, including the organization of the FCCA Cruise Conference andTradeshow. This entails daily management of sales and quotas, press and media coverage and theorganization of all Platinum events throughout the calendar year. His main objective is to devel-op and implement new strategies and business for the FCCA and to manage the marketing, salesand operations aspects of all events. James works closely with FCCA Associate and Platinum

Members to help support and meet their cruise industry goals.

Prior to accepting his position at the FCCA, Mr. Kazakoff founded and operated Private Group NYC. What began as amarketing and promotional company involved in the production of high-end entertainment and fashion events at vari-ous venues throughout New York City later extended to the cruise shipping industry. Eventually Mr. Kazakoff began han-dling operations for a diverse portfolio of events at United Business Media, notably, the worlds largest cruise shippingevent Cruise Shipping Miami-that eventually led him to his current position with the Florida-Caribbean CruiseAssociation. James has 7+ years experience in the media/event industry.

James currently resides in the Brickell neighborhood of Miami, FL.

FCCA Staff Profiles


Justin Paige ~ Manager, Communications, Research & Marketing

Justin Paige assists in day-to-day operations and FCCA publications, such as Cruising Magazine,Highlights Issue and the membership directory, along with overseeing the development of pressreleases and other distributed material. He also heads such projects as the online auction; con-stantly serves to foster communication between the FCCA and its members; and has undertaken theresearch department, in which he keeps contact with the Member Lines and port authorities to deriveand provide up-to-date data about cruise ship calls, port fees and other imperative information.

Before joining the FCCA, Justin produced freelance articles for various publications over a five-year span and earned his bachelor of arts in English from Florida State University.

He resides in the Miami, FL area.

Jessica Lalama ~ Executive Assistant

Born in California and raised in Ecuador, Mrs. Lalama worked in the hotel industry with MarriottHotels before joining the FCCA in 2007. She is the executive assistant to the President, MicheleM. Paige, and therefore responsible for the day-to-day liaison with all private and public sectorpartners for the FCCA.

She also assists in the coordination and promotion of the FCCA Foundation Essay Competitionand the FCCA Foundation Donation Program for the Caribbean and Latin America, along withorganizing the vessel deployment for FCCA’s Member Lines.

Jessica lives in Plantation, Florida with her husband Raphael and son Martin.

FCCA Staff Profiles

©2012 United States Virgin Islands Department of Tourism.

800.372.USVI

Head toward a cruise destination both you and your passengers will appreciate. The four ports of the U.S. Virgin Islands offer well-established cruise destinations with newly renovated and fully appointed facilities. Additionally, St. Croix offers highly efficient bunkering services. Plus, our white sand beaches, turquoise waters and picturesque towns offer all the island experiences your passengers are looking for. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com.

A GREAT CRUISE STARTS WITH A GREAT PORT.OR FOUR.

FREDERIKSTEDST. CROIX

CROWN BAYST. THOMAS

WEST INDIAN COMPANYST. THOMAS

GALLOWS BAY DOCKST. CROIX


AIDA CRUISESAm Strande 3 d18055 Rostock, GermanyTel: +49 (0) 381-20 27 06 00 Website: www.aida.de

AZAMARA CLUB CRUISES1050 Caribbean WayMiami, FL 33132Tel: 305-539-6000 Website: www.azamaracruises.com

CARNIVAL CRUISE LINES3655 N.W. 87th AveMiami, FL 33178-2428Tel: (305) 599-2600 • Fax: (305) 471-4700Website: www.carnival.com

CELEBRITY CRUISES1050 Caribbean WayMiami, FL 33132Tel: (305) 539-6000 • Fax: (305) 374-7354Website: www.celebritycruises.com

COSTA CRUISE LINESVenture Corporate Center II200 South Park Rd, Suite 200Hollywood, FL 33021-8541Tel: (954) 266-5600 • Fax: (954) 266-2100Website: www.costacruises.com

CUNARD LINE24305 Town Center DriveSanta Clarita, CA 91355Tel: (661) 753-0000 • Fax: (661) 753-0133Website: www.cunard.com

DISNEY CRUISE LINEP.O. Box 10210Lake Buena Vista, FL 32830-0210Tel: (407) 566-3500 • Fax: (407) 566-3751Website: www.disneycruise.com

HOLLAND AMERICA LINE300 Elliot Avenue West

Seattle, WA 98119Tel: (206) 281-3535 • Fax: (206) 281-0351

Website: www.hollandamerica.com

MSC CRUISES (USA) INC.6750 North Andrews Avenue

Fort Lauderdale, FL 33309 Tel: (954) 772-6262 • Fax: (954) 776-5836

Website: www.msccruises.com

NORWEGIAN CRUISE LINE7665 Corporate Center Drive

Miami, FL 33126Tel: (305) 436-4000 • Fax: (305) 436-4120

Website: www.ncl.com

P&O CRUISESRichmond HouseTerminus Terrace

Southampton SO14 3PN, UKWebsite: www.pocruises.com

PRINCESS CRUISES24305 Town Center DriveSanta Clarita, CA 91355

Tel: (661) 753-0000 • Fax: (661) 753-0133Website: www.princesscruises.com

ROYAL CARIBBEAN INTERNATIONAL1050 Caribbean Way

Miami, FL 33132Tel: (305) 539-6000 • Fax: (305) 374-7354

Toll Free: (800) 327-6700 Website: www.royalcaribbean.com

SEABOURN300 Elliott Ave West

Seattle, WA 98119 Tel: (866) 755-5619

Website: www.seabourn.com



Am Strande 3 d, 18055 Rostock, Germany • Tel: +49 (0) 381-20 27 06 00 Website: www.aida.de

In the beginning, there was the idea of a holiday atsea beyond the classic cruise, with absolutely notraditions or conventions. Traveling with the firstclub cruiser of its kind was to be both active andcasual at the same time. This was something com-pletely new on the sea travel market and wasobserved with curiosity by all of our competitors.The success story of this form of holiday took itscourse in 1996 with the ship that today is AIDAcara.

As a combined tour operator and shipping company,AIDA Cruises operates and markets fascinating holidayson water to destinations like the Mediterranean,

Canaries, North and Baltic Sea, the Caribbean and Central America.

AIDA Cruises is Germany’s number one in terms of sales and passengers. The company consistently sets newand unusual trends for holidaying at sea. The fleet today consists of nine club cruisers: AIDAcara, AIDAvita,AIDAaura, AIDAdiva, AIDAbella, AIDAluna, AIDAmar, AIDAblue, and the AIDAsol.

AIDA Cruises

Year Built TonnagePax CapacityName

Fleet Statistics

AIDAmar

AIDAaura 2003 1,270 42,200AIDAbella 2008 2,030 68,500AIDAblu 2010 2,174 71,000AIDAcara 1996 1,186 38,600AIDAdiva 2007 2,030 68,500AIDAluna 2009 2,174 71,000AIDAmar 2012 2,174 71,000AIDAsol 2011 2,174 71,000AIDAvita 2002 1,270 42,200


1050 Caribbean Way, Miami, FL 33132 • Tel: 305-539-6000 Website: www.azamaracruises.com

Azamara Club Cruises offers cruise experiences fordiscerning travelers who long to reach out-of-the-ordinary destinations and indulge in amenities andservice unparalleled on the high seas.

The unique offerings of Azamara are beyond com-pare: butler service is provided in every stateroom;shore excursions are designed to let guests becomepart of the fabric of life in each destination, insteadof merely being an observer; enrichment programsoffer everything from culinary to photographic explo-rations; two specialty restaurants provide the finestcuisine at sea; live entertainment can be enjoyed

nightly; and the level of service offered is unmatched.

Azamara Cruises consists of two intimate ships, Azamara Journey and Azamara Quest. Each can carry 694fortunate guests to discover the hidden corners of the world that larger cruise ships simply cannot reach.

Azamara Club Cruises


Fleet Statistics

Azamara Journey

Azamara Journey 2000 694 30,277Azamara Quest 2000 694 30,277


3655 N.W. 87th Ave • Miami, FL 33178-2428 • Phone: (305) 599-2600 • Fax: (305) 471-4700Website: www.carnival.com

Carnival Cruise Lines is the world’s largest cruiseline because it offers quality cruise vacations ataffordable prices. Carnival operates 24 “Fun Ships”with voyages ranging from 3 to 17 days in lengthsailing to the Bahamas, Bermuda, Caribbean,Mexican Riviera, Alaska, Hawaii, Canada, NewEngland, and Europe.

Carnival prides itself on providing guests a “vacationof their dreams” and has delivered them for almostfour decades. The staff will work to make sure every-one feels comfortable and has fun on the fun ships.Through the exquisite dining, abundant onboard

activities (mini golf to water slides) inside and out, and luxurious spas, nobody will lack an opportunity to havefun. Carnival wants all passengers to know that they are on vacation and have the best time possible.

Carnival Cruise Lines


Fleet Statistics

Carnival Breeze

Carnival Breeze 2012 4,724 130,000Carnival Conquest 2002 2,974 110,000Carnival Destiny 1996 2,642 101,353Carnival Dream 2009 4,631 128,000Carnival Ecstasy 1991 2,052 70,367Carnival Elation 1998 2,052 70,367Carnival Fantasy 1990 2,056 70,367Carnival Fascination 1994 2,052 70,367 Carnival Freedom 2007 2,974 110,000Carnival Glory 2003 2,974 110,000Carnival Imagination 1995 2,052 70,367Carnival Inspiration 1996 2,052 70,367Carnival Legend 2002 2,124 88,500Carnival Liberty 2005 2,974 110,000Carnival Magic 2011 4,724 130,000Carnival Miracle 2004 2,124 85,500Carnival Paradise 1998 2,052 70,367Carnival Pride 2001 2,124 88,500Carnival Sensation 2001 2,124 88,500Carnival Spirit 2001 2,124 88,500Carnival Splendor 2008 3,006 113,300Carnival Triumph 1999 2,758 101,509Carnival Valor 2004 2,974 110,000Carnival Victory 2000 2,758 101,509


Micky Arison ~ Chairman/CEO

Micky Arison grew up in the cruise business and spent the better part of two decades learning itfrom the ground up before becoming chairman in 1990.

Arison, 63, followed his education with a two-year stint in Carnival Cruise Lines sales depart-ment. He became reservations manager in 1974, and took over the post of vice president of pas-senger traffic in 1976, succeeding to the presidency of Carnival in 1979. In 1990, he was appoint-ed chairman by the company's board of directors.

Carnival went public in 1987, raising $400 million for future expansion. The company continued its growth through thetraditional avenue of new ship construction and also began to diversify expanding the company's cruise operations byentering new market segments of the industry.

By early 1989, Arison engineered the acquisition of the venerable Holland America Line, giving Carnival entrée to thepremium segment of the cruise industry. The purchase also included Westours (now Holland America Princess AlaskaTours), a leading Alaska tour operator.

Today, Carnival Corporation also owns ultra-luxury Cunard, operator of the legendary Queen Mary 2, along withSeabourn, and Genoa, Italy-based Costa Cruises, Europe’s leading cruise operator.

In April 2003, Arison spearheaded the dual listed company transaction combining Carnival Corporation’s various cruiseoperators with the wide-ranging brands of P&O Princess Cruises, creating a truly global cruise operator with the lead-ing cruise brands in both North America and Europe.

The P&O Princess Cruises transaction included Princess Cruises, P&O Cruises, AIDA Cruises, and P&O Cruises Australia. Following the transaction, the company was renamed Carnival Corporation & plc and is traded on both the New York andLondon Stock Exchanges. It is the only company in the world to be included in both the S&P 500 and the FTSE 100 indices.

Most recently, the Carnival global portfolio was expanded to include Ibero Cruises, which caters to the Spanish market. Arison's keen attention to marketing and growth priorities has resulted in revenues increasing from approximately $600million in 1988 to $15.8 billion in 2011.

Arison is past-chairman of the Florida-Caribbean Cruise Association (FCCA), a trade organization whose mandate is toprovide a forum for discussion on legislation, tourism development, ports, safety, security and other cruise industryissues. He is also past-chairman of the International Council of Cruise Lines (ICCL), a Washington, D.C.-based tradegroup focusing on the cruise industry's legislative issues.

Arison’s contributions to the cruise industry have been recognized by a wide range of international organizations. Hehas been named an “Officer of the French Legion of Honor” – the country’s highest civilian honor – by French PresidentJacques Chirac, received a honorary doctorate in naval architecture from the University of Genoa, and was awarded theDecoration of Commander, First Class, of the Order of the Lion of Finland by the President of the Republic of Finland.

He has also been awarded the insignia of “Onorificenza al Merito della Repubblica Italiana” by the president of Italy,which confers that country's highest title on a civilian.

Arison is also the managing general partner of the National Basketball Association’s Miami Heat franchise and hasserved as chairman of the league’s board of governors.

Arison and his family are longtime residents of the Miami area.

Carnival Corporation & plc



David A. Candib ~ Vice President Development & Operations

David Candib is Vice President, Development & Operations for the Global Port and DestinationDevelopment Group at Carnival Corporation & Plc covering the Americas, Caribbean and Mexicoregions and joined the company in 2002.

David is responsible for oversight of all Miami-based corporate port operations, areas of new portdevelopment and the corporation’s’ port reservations system. This includes the ports of PuertaMaya (Cozumel), the Grand Turk Cruise Center (Turks & Caicos Islands) and Mahogany Bay

(Roatan, Honduras) which together welcome over 2.5m passengers annually. In addition, David is directly responsiblefor the operations and development of the Grand Turk Cruise Center in the Turks and Caicos Islands.

David manages the company’s relationship and active agreements with the New York City Economic DevelopmentCorporation (NYCEDC), Port Everglades in Ft. Lauderdale, Port of Galveston, Puerto Rico Ports Authority, and St. MaartenGovernment and Harbour Holding Company which together comprise a significant share of the company’s global portcommitments worldwide. David is also leading the company’s newly announced Amber Cove port development in theDominican Republic just west of Puerto Plata. Additionally, David is engaged with various governments in the regionworking alongside Carnival’s various cruise brands in the review and evaluation of both port and infrastructure devel-opments and marquis shore excursion opportunities.

David has led the company’s efforts in the development of the Mystic Mountain Bobsled Jamaica attraction in Ocho Rioswhich is considered to be one of the top attractions in the region along with a newly announced attraction developmentin St. Maarten. David also provides insight and assistance with corporate and cruise brand concession agreements.

David’s responsibility also includes issuing the company’s berthing policies and managing the reservation system forports where the company has retained preferential berthing rights or directly operates covers 10 ports, 2,300 calls andover 5.5m passengers annually.

David earned a Master of Business Administration with a concentration in Finance and International Finance from theUniversity of Miami, in Miami, FL and a Bachelor of Business Administration in Finance and minor in Economics fromEmory University’s Goizueta Business School in Atlanta, GA. David is also fluent in Spanish.

David’s prior work experience concentrated in investment banking and financial consulting that of which were con-ducted at Smith Barney in Atlanta, Georgia and the May Davis Group in New York City.

David resides in Miami, along with his wife Vanessa, a NICU registered nurse, and their three children.

Richard Ames ~ Senior Vice President, Corporate Shared Services

Richard Ames joined Carnival Corporation in 1989 as director of internal audit and was promotedto vice president – audit services three years later. In 2002, he was named senior vice president– audit services.

In November 2006, he was promoted to his current position, senior vice president of corporateshared services, where he oversees corporate casino operations, global source, strategic pro-jects and corporate marketing for Carnival’s worldwide cruise brands.

Prior to joining Carnival, Ames spent six years as director of internal audit for Miami-based Resorts International, Inc., andserved as a management consultant for International Intelligence, Inc., a subsidiary of Resorts International, for four years.

Ames earned a bachelor’s in accounting from the University of Massachusetts in 1975 and a master’s in business admin-istration from George Mason University in 1983. He is a certified public accountant.



Howard Frank ~ Vice Chairman & Chief Operating Officer

Howard Frank, vice chairman and chief operating officer for Miami-based Carnival Corporation &plc, is responsible for directing corporate-wide business development strategies for the largestcruise vacation group in the world. He works closely on strategic planning with the managementof each of the company’s various cruise brands, which are headquartered throughout the world,and together operate 100 ships totaling approximately 203,000 lower berths.

In tandem with Micky Arison, the company’s chairman and CEO, Frank provides oversight for allof the company’s brands in North America, Europe and Australia, which include Carnival Cruise

Lines, Holland America Line, Princess Cruises, Seabourn, AIDA Cruises, Costa Cruises, Cunard, P&O Cruises, P&OCruises Australia, and Ibero Cruises.

Frank joined Carnival Corporation as senior vice president-finance and chief operating officer in July 1989 and hasserved as the company’s vice chairman and chief operating officer since January 1998.

Before joining Carnival, Frank was the partner in charge of accounting and auditing services with the South Floridaoffices of Price Waterhouse.

Frank is a past chairman and currently serves on the Board of Trustees for the New World Symphony.

Thomas M. (Tom) Dow ~ Vice President, Public Affairs

Tom Dow is Carnival Corporation’s Vice President of Public Affairs. He serves as liaison to federal andstate governments and local communities throughout North America. He represents CarnivalCorporation in Cruise Lines International Association (CLIA), Northwest & Canada Cruise Association(NWCCA), Alaska Cruise Association (ACA), and Florida Caribbean Cruise Association (FCCA). Heworks with Carnival’s 10 operating companies to coordinate policies and positions on industry issues.

A 35-year travel industry veteran, Dow joined Carnival in 2003, after serving in a similar positionwith Princess Cruises & Tours in Seattle for 10 years. Prior to joining Princess, Dow lived in

Alaska for 20 years. He is based in Washington, DC.

John Haeflinger ~ Vice President, Corporate Strategic Projects

John Haeflinger joined Carnival Corporation in 2008 and leads the Corporate Strategic Projectsgroup, Carnival Corporation’s internal management consulting team, which focuses on both corporate-level opportunities to leverage the strength of the Carnival portfolio as well as strategic initiatives within its brand companies.


Giora Israel ~ Senior Vice President, Global Port and Destination Development Group

Giora Israel, Senior Vice President Port & Destination Development Group, Carnival Corporation, isa veteran of the hotel, marine parks, and cruise industries. A graduate of Tadmor Hotel College inIsrael, he served as Director of Sales and Marketing at the Tel Aviv Hilton and as General Managerof hotel resorts in Israel & The Bahamas.

He also developed & managed two marine parks and tourist attractions in The Bahamas and in St.Thomas, U.S. Virgin Islands, before becoming a cruise industry consultant in 1990.

In 1992, he joined Carnival Corporation as Director of Special Projects where he engaged in a variety of internationalactivities for the line in Europe and other parts of the world. This included an assignment in Greece as Senior VicePresident Sales and Marketing of Epirotiki.

From 1998 until 2008 Mr. Israel served as Vice President Strategic Planning at Carnival Corporation and PLC. In thatcapacity Mr. Israel was involved with Carnival’s international expansion. Other responsibilities included strategic devel-opments relating to ports development, cruise operation and other areas of Carnival, the world largest cruise company.

In late 2008 Mr. Israel was promoted to the position of Senior Vice President Port and Destination Development, furtheremphasizing the strategic importance of cruise destination & cruise development, a key element in Carnival’s continuinggrowth and expansion for the years to come. In addition Mr. Israel remains involved in key strategic initiative for the cor-poration in various developmental and operational areas.

In late 2011 Mr. Israel assumed an expanded role with an addition in the scope of the department to include Global Portand Destination Development responsibilities, with an office and dedicated team based in the UK covering mainly theMediterranean and Europe region.

Mr. Israel has served as a speaker in many international forums on tourism and the cruise industry in over a dozen coun-tries. He has also been a frequent guest speaker at various universities, including the University of the West Indies,Barry University, University of Yucatan, and Florida International University (both at the Hotel Management school andthe FIU MBA program), Medcruise Academy and has served as a visiting fellow at both the Oxford and CambridgeSeatrade Cruise Academy.

Mr. Israel serves on the MBA school advisory boards of both Barry University, and has served on numerous civic andindustry boards in the U.S., Caribbean and Central America.

Mr. Israel, together with Dr. Lawrence Miller, a former professor at FIU, co-authored the first dictionary of the cruiseindustry, which was published in London in 1999.




Jose M. Negron ~ Director, Port Operations

Jose Negron joined Carnival Corporation & PLC in 2009 as Director of Port Operations, overseeing Puerta Maya in Cozumel Mexico, Mahogany Bay in Roatan, Honduras and soon tocome Amber Cover in the Dominican Republic. Jose comes with over twenty-five years ofhotels/resort experience opening world-class properties throughout Hawaii, Cayman Islands,Jamaica, Colorado, Florida, Puerto Rico, and Panama. His past history while working in resortsinclude Hyatt, Williams Hospitality, Wyndham, and Luxury Resorts. While in Puerto Rico, hewas also responsible for managing the only five-diamond resort in the Caribbean.

Now in the cruise industry, he brings his hospitality ingenuity and operations background to Carnival Corporation & PLC.

Originally from New York, now residing in Miami, Jose enjoys his free time with his wife and four children.

Gregg R. Zalkin ~ Manager Strategic Projects

Mr. Gregg Zalkin works on the Strategic Projects team at Carnival Corporation & plc where he currently oversees the Tour Operator Gateway and Ship & Port Schedule solutions. Mr. Zalkin hassignificant cruise industry expertise in crew member medical care, incident reporting and claimsmanagement, port costing and shore excursions.

Prior to joining Carnival in 2005, Mr. Zalkin worked as a management consultant for Cap Gemini& Ernst & Young and a business analyst for Electronic Data Systems (EDS). He has a BBA inFinance from George Washington University and an MBA in Economics and International Business

from University of Miami. He serves on the board of the South Florida Touchdown Club Foundation, inc. and is an activeproject leader within Carnival’s employee driven volunteer organization – the F.U.N. Team.

Carnival UK

Julia Stoica ~ Shore Excursions Executive

Julia is the Shore Excursion Executive for Carnival UK (P&O Cruises and Cunard brands) and isresponsible for the Caribbean, Mexico, Malaysia, Sicily, Canary Islands and Portugal. The roleinvolves all aspects of shore excursion planning and operations for all ports of call within theseregions. Julia has worked on board as Tours Manager on the entire fleet for P&O and cruisedthroughout the Caribbean and Eastern and Western Mediterranean. Julia's previous rolesinclude Shore Excursion Manager for Thomson Cruises and destination service coordinator forOrient Cruise Lines. Julia has also experienced a tour operators agency role as ShoreExcursion Assistant Manager within Denholm Barwil shipping Services.

Alister Butcher ~ Shore Operations Risk Manager

Alister is the Shore Operations Risk Manager for Carnival UK (P&O Cruises & Cunard), the role isto ensure that excursion providers manage the safety of passengers and helping providers meetthe specific legal requirements of the UK market.

Alister has worked in the leisure industry for the last 10 years and has a background in OperationsManagement & Safety Management Systems, he will be providing insight to excursion providerson the more challenging aspects of Risk Management.


Robert Blythman ~ Director, Tour Operations

Robert, with ten years of London hotel experience, joined Carnival in 1993 as a Junior Purser.During his time with Carnival Robert has enjoyed the many itineraries offered in the Caribbean aswell as Europe, Hawaii and Alaska.

In 2000, as Chief Purser, Robert was involved with the newly formed onboard Shore Excursiondepartment and joined the Tour Operations shore-side team in 2002.

As Director of Tour Operations, Robert is involved with many aspects of the operation that enablesthe Shore Excursion teams to run a successful onboard operation.

Andrea Ascarate ~ Manager, Shore Ex Group Business & Product Awareness

Andrea, joined Carnival in 1997 as a Corporate Travel Agent. She provided corporate executiveswith business travel services for air/rail transportation, hotels and auto rentals as well as coun-sel clients on travel itineraries.

In 2000, Andrea was promoted to Supervisor of Corporate/Crew Travel, where she supervised 16travel agents as well as assisted in developing effective and efficient operational policies.

In January 2004, Andrea joined the Tour Operations Department as Manager, Shore Ex Group Business & ProductAwareness. In her current position, Andrea is responsible for creating, implementing and managing the GroupsShore Excursion Program to cater to various large groups, incentive groups, and charters in all our ports of call. Inconjunction to the Groups Program, Andrea arranges informative product awareness sessions for the Carnival CruiseLines employees. These sessions are beneficial in educating the staff.

Gustavo Antorcha ~ Senior Vice President, Guest Commerce & Port Operations

Gus joined Carnival Cruise Lines in 2010 as the SVP of Guest Commerce and Port Operations. Gusis responsible for a number of the onboard commerce operations including: Tour Operations &Sales, Beverage operation, Photo operation, Retail Services, and Guest Technology. In additionGus is also responsible for port operations.

Prior to joining Carnival, Gus was Managing Director at The Boston Consulting Group where heworked extensively in the travel and tourism. During his 14 years at BCG, Gus’ work extended

across, hotels, airlines and cruise lines.

Gus has a Bachelor of Arts in Economics and a Markets and Management Certificate from Duke University, where hegraduated Magna Cum Laude with Distinction in Economics and an MBA from Stanford Graduate School of Business.




Gerry Cahill ~ President and CEO

Gerald R. Cahill joined Carnival Cruise Lines’ parent company, Carnival Corporation, in 1994as vice president - finance and in January 1998 was promoted to senior vice president - financeand chief financial officer. In December 2003, Cahill was named executive vice president and chieffinancial officer for Carnival Corporation & plc.

In July 2007, he was appointed to his current position, president and CEO of Carnival Cruise Lines.At the helm of the world’s most popular cruise line, Cahill oversees 43,000 employees and 24cruise ships that carry 4.4 million passengers annually.

Before joining Carnival, Cahill spent six years with Safecard Services, Inc., a NYSE-listed company, where he served firstas chief financial officer and then as chief operating officer. From 1979 to 1988, Cahill held financial posts at ResortsInternational, Inc., and, prior to that spent six years with Price Waterhouse.

Cahill, a resident of Southwest Ranches, Fla., graduated from the University of Miami, earning his B.B.A. degree in 1973.

Amilcar Cascais ~ Vice President, Tour Operations

A 25 year veteran of the Cruise Industry, Amilcar graduated from the Engineering School of WestVirginia University. He then joined Carnival Cruise Lines in 1984 as a Purser aboard the TSSCarnivale, one of the four ships in the Carnival Funship fleet, for what was to be a very short sum-mer stay; he would remain at sea for the next nine years, most of these in the capacity of ChiefPurser /Hotel Manager. An additional three years would follow aboard Renaissance Cruises “YachtStyle Cruising" vessels, again as Hotel Manager cruising in Asia, Africa and the Mediterranean.

In 1997 Amilcar again joined Carnival Cruise Lines, this time at the corporate office in theOperations Department. Early in 1999 he developed from inception “Tour Operations” the department responsible forShore Excursions shore side as well as the on board Shore Excursion Teams. Currently as Vice President of TourOperations, Amilcar is responsible for all shore excursion programs Carnival Cruise Lines offers worldwide, as well asbeing involved with various other committees at Carnival both at a brand and corporate level.

Amilcar is also the Chairman of the Shore Excursion Committee for the Florida-Caribbean Cruise Association,comprised of thirteen Cruise Lines. In this role, along with each counterpart from Carnival's sister brands, as well asother major Cruise Lines, the committee continuously works on various efforts throughout the Caribbean, CentralAmerica, Mexico and other North American Ports engaging both the private and public sectors for the improvement andexecution of Shore Excursion products and experiences.

Captain Gaetano Gigliotti ~ Vice President Nautical Safety & Operations

A native of Italy, Capt. Gaetano Gigliotti began his career in 1986 as a deck cadet Officer withCarnival on the Mardi Gras. Served on various position on Board of almost all Carnival Vessels.Promoted Captain in Year 2000 on the Paradise. Served as Master on Paradise, Pride, Victory,Miracle, Fantasy, Valor, Elation, Glory.

In February 2007 moved shore side as Port Captain and in 2008 promoted to position as Directorof Marine Safety. In 2011 promoted to the position of Vice President Nautical Safety & Operations.


Raynel Gonzalez ~ Manager, CareTeam Services

Ray Gonzalez, an 8-year veteran of Carnival Cruise Lines, manages Carnival’s award-winningCareTeam, comprised of 450 company volunteers who are activated to assist guests and shipboardteam members who may be experiencing some type of crisis vacationing or employed withCarnival. This team, who has received formal training ranging from the handling of displacedguests caused by itinerary deviations, to the grief and trauma resulting from a more devastatingevent, was formed in 1999 and travels to different homeports and ports of call to help guests invarious emergency situations. In 2011 Carnival’s CareTeam assisted approximately 300 guests,crew and family and friends.

In addition to the responsibility of recruiting and maintaining this team, Ray oversees and facili-tates all CareTeam related training programs for shipboard and shore side employees, port agents,tour operators and ground handlers. Ray is also involved in the day to day operational decisionsconcerning the level of care that is extended to individuals in their time of need with the supportof three Family Support Specialists under his direct supervision. Additionally, Ray continues towork closely with his counterparts in other cruise lines in an effort to establish a wide network ofsupport.

Ray is licensed by the Family Assistance Foundation to facilitate Human Services Response train-ing for Shoreside and shipboard employees. He is also certified by the National TransportationSafety Board (NTSB) in Advanced Skills in Disaster Family Assistance.

Andrew Landsberger ~ Product Development Manager

Andrew joined Carnival in 1998 as a Junior Purser and subsequently moved over to ShoreExcursions in 2000 to be a part of the newly formed Tour Operations department. There he workedas a Shore Excursion Manager onboard being involved with the transition of the department intowhere it stands now.

Andrew has been involved with the hospitality industry from the beginning of his career that start-ed in 1991, where he worked in Hotels in Sri Lanka and Dubai. Since moving to the corporate officein 2002, he was involved with the building of Carnival's successful shore excursion online pre-sales system. Currently he is involved with the product development of all Caribbean and CentralAmerica ports of call.


Carlos Torres de Navarra ~ Vice President, Commercial Port Operations

In his position Mr. Torres de Navarra has oversight of the Commercial Port Operations group withthe following key responsibilities (scope that includes both home ports and ports of call):

• Gathering and integration of requirements for port strategies, agreements and operations, across all relevant functions within Carnival Cruise Lines (CCL) and Corporate/sister lines, along with regular communications back to CCL and corporate stakeholders (key inputs from Itinerary Development, Nautical Operations, Embarkation, Corporate Global Port & Destination Development and executive management)

• Long term planning of ports strategy across regions

• Nurturing and managing day-to-day and long term relationships with port officials, port regulators, vendors and partners across regions

• Coordination, negotiation and execution of new or revised port agreements as well as related agreements with agents, vendors and partners



Vickey Rey, CTC ~ Vice President, Guest Services

Vicky Rey, a 31 year veteran of Carnival Cruise Lines, is responsible for overseeing the wide-rang-ing guest services and administrative functions of the line’s contact centers, with a strong focuson achieving customer satisfaction and revenue maximization. Within her portfolio of responsi-bilities, Vicky also oversees the training and quality assurance teams. One of her primary respon-sibilities is to establish a high performance culture that is employee and customer focused andaligned with Carnival’s brand promise.

Vicky also heads up Carnival’s award winning CareTeam, comprised of 1,200 shore side and ship-board company volunteers who provide compassionate care and logistical support to guests and employees who findthemselves facing a crisis situation while vacationing or working for the line. This team, which has received formaltraining ranging from large guest displacement incidents to the grief and trauma resulting from a more devastatingevent, was formed in 1999 and is deployed to different homeports and ports of call to assist guests in various situa-tions, primarily medical and bereavement emergencies.

She is also Carnival’s representative to Cruise Lines International Association’s Guest Care Committee for the estab-lishment of guest care best practices and serves on the South Florida chapter of SOCAP.

Rey graduated cum laude from the University of Miami where she earned a bachelor’s degree in communications andholds a Certified Travel Counselor designation.

She resides in Miami Lakes, Fla. with her three children.

• Core representation and main point of contact for CCL with port and regional organizations such as the FCCA (Florida- Caribbean Cruise Association)

• Oversight and management of operations, service levels and quality control across CCL ports and related parties, with special attention to guest experience, crew experience, safety and compliance

• Financial oversight and cost management of port operations and contracts, with a strong objective of cost efficiency

• Management of CCL irregular operations, including oversight of the Port Ops Managers on Duty

Prior to joining CCL he spent five and half years at Carnival Corporation in the Global Port and Destination DevelopmentDepartment where he assisted the operating brands in the ever-growing area of port development, including offeringnew product deployment opportunities in areas such as Mexico, Baja, Caribbean and select U.S. Ports. He also has theoverall departmental responsibility for all financial aspects of port projects. That area includes accounting/financialreporting, controls, policies, tax compliance, third party financing, budgets, auditing, and others. From Miami, he wasalso in charge of the Long Beach Cruise Terminal operations in California which has now been transferred to CCL underhis leadership.

Prior to joining Carnival Corporation, he spent seven years with Royal Caribbean Cruises Ltd. as Assistant Treasurerinvolved in business development, liquidity and capital planning, financial risk management, acquisitions, as well as portdevelopment. Previously he spent seven years at W.R. Grace, a worldwide specialty chemical company, as Manager ofInternational Finance, responsible for subsidiary capital planning and structuring for numerous subsidiaries in over 50countries and two years at Bank of America in its corporate credit department.

Outside of Carnival Corporation, he serves on the Board of Directors and is chair of the Finance Committee of CHARLEEHomes for Children, the largest foster care provider in Dade County serving over 1,000 children and youth each year.

Mr. Torres de Navarra is originally from the South Florida area and earned his undergraduate and MBA from the Universityof Miami. He is married and has three sons. Outside activities include participation in Ironman Triathlons and otherendurance events.



Ruben Andres Rodriguez ~ Executive Vice President, Ship Operations

Ruben Andres Rodriguez is the Executive Vice President of Ship Operations for Carnival Cruise Lines,the world’s largest and most popular cruise line. In his role, he oversees hotel, technical and marineoperations across the Carnival fleet, as well as onboard revenues, supply chain, product develop-ment, shipboard human resources and ship building. He joined Carnival as Executive Vice Presidentof Marketing and Guest Experience in October 2007. In that role, he had overall responsibility formarketing, public relations, revenue management and product and itinerary development.

Prior to joining Carnival, he was a Partner and Managing Director in the Miami office of The BostonConsulting Group (BCG), a global strategy and management consulting firm.

Rodriguez, 49, first worked for BCG for six years in its Los Angeles office in the 1990’s where he advised consumer-brand-ed companies on growth and marketing strategies. One of his areas of expertise was in the toy industry and he left BCGin 1999 to serve as Vice President and General Manager of eToys International where he launched the company's inter-national business unit, based in London.

In 2001, he joined Charles Schwab Corporation initially as senior vice president of corporate strategy, based in San Francisco.He then assumed responsibility for Schwab's southeast retail division in 2003 and relocated to Miami. He rejoined BCG inMiami in early 2005 as a partner and worked there before assuming his first position at Carnival in late 2007.

Rodriguez completed his undergraduate work at Princeton University where he earned a BS in Mechanical Engineeringand received a Phi Beta Kappa distinction. He received his Master's in Engineering from the University of California atBerkeley as a National Science Foundation Fellow and subsequently earned his MBA from Stanford University GraduateSchool of Business, where he was an Arjay Miller Scholar.

He resides in Coconut Grove, Florida with his wife, daughter and son. Rodriguez serves as an active mentor in the BigBrothers Big Sisters program of Greater Miami and is also a past member of the Board of Trustees of the Miami ArtMuseum.

Leon Sutcliffe ~ Director, Commercial Ports of Call & Government Relations

Leon Sutcliffe joined Carnival Cruise Lines in 1994 from British Environmental Services companyRentokil Initial, where he was employed as a Surveyor. He served aboard the T.S.S Fiesta Marinaas a Sanitation Officer, going on to serve on all CCL vessels until he came shore side in 2000 asPort Operations Supervisor, responsible for liaison with all local & foreign government agencies &Port Authorities in facilitating the port entry & clearance process of the Vessels.

In 2003 Leon was promoted to Manager, Cruise Operations then later in 2004 to Director. In 2006he was appointed to Director, Port Operations and in March of 2012 to Director, Commercial Ports

of Call and Government Relations.

Erika Tache ~ Product Manager, Tour Operations

Erika, with experience as Tour Consultant in Romania and Hungary, joined Carnival Cruise Lines in2001. In 2003, Erika was promoted to Shore Excursion Manager, and she worked in this capacityon board different vessels throughout the Carnival fleet.

In 2005, Erika joined the recently established Shore Excursion Pre-Sales Team and today asProduct Manager for Mexico, New England, Canada. She is involved in the development, opera-tion and evaluation of the Shore Excursion program.



Terry L. Thornton ~ Senior Vice President, Itinerary Development and Revenue Planning

Terry Thornton’s background in the cruise industry spans more than 30 years beginning with finan-cial and marketing positions at Norwegian Cruise Line from 1977 to 1982. He then moved on tospend five years at Sea Goddess, where as one of the founders, Thornton played an integral rolein launching that new cruise line. Thornton then served as Vice President of Finance for WindstarCruises for two years prior to joining Carnival Cruise Lines in 1989.

Thornton joined the Carnival marketing team as Manager of Special Projects and is currentlySenior Vice President, Itinerary Development and Revenue Planning. Terry represents CarnivalCruise Lines in the Florida-Caribbean Cruise Association as Chairman of the MarketingCommittee.

Paul Weber ~ Vice President, Supply Chain

Paul Weber is Carnival Cruise Line’s Vice President of Supply Chain, overseeing the sourcing andlogistics of all the supplies going to Carnival’s 24-ship fleet. Prior to his current role, Paul’s posi-tion was a Carnival Corporation Vice President working with the Global Sourcing efforts, where hebegan in 2002. Prior to joining Carnival, Paul held various operations and commercial positionswith the Stolt-Nielsen Transportation Group, the world’s largest operator of deep-sea chemicaltankers. A Naval Architect by training, Paul holds degrees from Webb Institute and theMassachusetts Institute of Technology and is based in South Florida.

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1050 Caribbean Way • Miami, FL 33132 • Phone: (305) 539-6000 • (800) 437-3111 • Fax: (305) 374-7354Website: www.celebrity-cruises.com

Celebrity Cruises, operated by Royal CaribbeanInternational, is consistently recognized as an inno-vative cruise line committed to excellence in designand service. Celebrity offers discriminating con-sumers a high quality cruise vacation at the bestpossible value.

Celebrity Cruises’ passionate dedication to provid-ing guests with a cruise experience that “exceedsexpectations” sets them apart from other cruisevacation choices. This extraordinary performancelevel has become the definition for Celebrity Cruisesand has set the world-wide standard for today’s

expression of what first made cruising famous – high quality, superior design, spacious accommodations,grand style, attentive service and exceptional cuisine.

Celebrity invites you to discover Alaska, the Bahamas, Bermuda, the Caribbean, Canada/New England,Europe, Galapagos, the Pacific Coastal, Panama Canal, South America, and the Transatlantic.

Celebrity Cruises

Century 1995 1,750 70,606 Constellation 2002 1,950 91,000 Eclipse 2010 2,850 122,000Equinox 2009 2,850 122,000Infinity 2001 1,950 91,000Millennium 2000 1,950 91,000Reflection 2012 3030 126,000Silhouette 2011 2,850 122,000Solstice 2008 2,850 122,000Summit 2001 1,950 91,000Xpedition 2004 98 2,329


Fleet Statistics

Celebrity Silhouette


Celebrity Cruises

Michael Bayley ~ President & CEO

Seasoned travel and hospitality executive Michael Bayley was promoted to President & CEO ofCelebrity Cruises – the cruise line whose iconic ‘X’ is the mark of modern luxury – effectiveAugust 13, 2012.

Bayley’s career with the brand’s parent company, Royal Caribbean Cruises, Ltd. (RCCL), spans30 years. In his former role as Executive Vice President of Operations for Royal CaribbeanInternational, Bayley oversaw the brand’s Hotel Operations; Marine Operations for RoyalCaribbean International and Azamara Club Cruises; Land Operations for Royal Caribbean

International, Celebrity Cruises and Azamara Club Cruises, and Commercial Development for RCCL.

Prior to that, as RCCL’s Executive Vice President, International, Bayley was responsible for the strategic internation-al business development of three of the company’s cruise lines: Azamara Club Cruises, Celebrity Cruises and RoyalCaribbean International. Over the course of just four years, he established 11 regional offices around the world,which now generate more than 50 percent of the corporation’s total revenue.

Earlier, Bayley served as Senior Vice President, Hotel Operations for Royal Caribbean International, leading the world-wide hotel operations and onboard revenue of 21 cruise ships and 30,000 employees. Prior to that, he served asChairman and Managing Director of Island Cruises plc, a joint venture cruise line and tour operator begun in 2002 byRCCL and British tour operator First Choice Holidays.

Bayley began his career with the company in 1981, working in a variety of shipboard and shoreside positions withincreasing management responsibility, including that of Vice President of Total Guest Satisfaction, Fleet Operations.He also served as Vice President for Caesars Palace Hotel and Casino, one of the world’s largest premium gamingresorts, in Las Vegas.

A native of the United Kingdom, Bayley graduated with a degree in business administration from the University ofBournemouth in England, and has attended management programs at Harvard Business School and Ross School ofBusiness at the University of Michigan. He is a member of the board of SteamShip Mutual in London, U.K., and serveson the shareholder committee of TUI Cruises.


Venture Corporate Center II • 200 South Park Road, Suite 200 • Hollywood, FL 33021-8541Phone: (954) 266-5600 • Fax: (954) 266-2100 • Website: www.costacruises.com

Costa offers a way of cruising unlike any other: fes-tive, elegant, delightfully different in service, cuisineand ambiance that defines “Cruising Italian Style.”

Reflecting their rich Italian heritage, no detail hasbeen overlooked in delivering the style and generoushospitality of Italy, from authentic Italian cuisine tothe warm, attentive crew.

Costa Cruise Lines, owned by Carnival Corporation,offers itineraries that span from 7- to 16-night voy-ages sailing throughout the Mediterranean, Far East,Middle East, Indian Ocean, Norwegian Fjords, Baltic& Russia, Transatlantic, North & South America and

the Eastern & Western Caribbean.

Costa Cruise Lines

Costa Fascinosa


Fleet Statistics

Costa Allegra 1992 820 30,000Costa Atlantica 2000 2,114 85,000Costa Classica 1991 1,308 53,000Costa Deliziosa 2010 2,260 92,700Costa Fascinosa 2012 3,780 114,500Costa Favolosa 2011 3,780 114,500Costa Fortuna 2003 2,720 105,000Costa Luminosa 2009 2,260 92,700Costa Magica 2004 2,720 105,000Costa Marina 1990 776 25,500Costa Mediterranea 2003 2,114 86,000Costa Pacifica 2009 3,780 114,500Costa Romantica 1993 1,356 53,000Costa Serena 2007 3,780 114,500Costa Victoria 1996 1,928 76,000

Scott Knutson, CTC ~ Vice President Sales & Marketing, Costa Cruises - North America

Knutson is a 27-year veteran of the travel industry, with 24 years in the cruise industry. He beganhis career with United Airlines as a territory sales manager based in San Francisco. He spent twodecades in the sales organization at Carnival Cruise Lines, starting as business development man-ager and rising to regional vice president of sales for the central and then southeast regions ofthe U.S. with responsibility for new business development. In 2008 Knutson was named vicepresident of sales for Costa Cruises N.A. As the new vice president of sales and marketing, he isresponsible for all aspects of travel agency sales and distribution, including field sales, strategicalliances, sales operations, tour operators and incentive and inside sales.

Ruben Perez ~ General Manager, Costa Cruises - North America

Perez has worked for Costa Cruises N.A. for 28 years, starting in the accounting department whilestudying for his bachelor’s of science degree in professional administration at Barry University inMiami. He held several managerial positions in the credit and collection and revenue manage-ment departments before becoming senior vice president of guest services in 2008. In that role hewas responsible for the accounting, guest services, groups, special services, air/sea and guestrelations departments. As general manager Perez’ responsibilities also include oversight of allsales and marketing functions.

Costa Cruise Lines


24305 Town Center Drive • Santa Clarita, CA 91355 • Phone: (661) 753-0000 • Fax: (661) 753-0133Website: www.cunard.com

Cunard Line, one of the world’s most recognizedbrand names with a classic British heritage,proudly continues a tradition of luxury cruisingthat began in 1840. With over 160 years of ser-vice, Cunard sets the standard of traditional Britishelegance, superb White Star Service, gourmet cui-sine and sumptuous accommodations.

Cunard Line, a unit of Carnival Corporation, offerscruise vacations to some of the world’s most excit-ing destinations.

Cunard Line

Queen Elizabeth 2010 2,092 90,400Queen Mary 2 2004 2,620 151,400Queen Victoria 2007 2,014 90,000


Fleet Statistics

Queen Victoria

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P.O. Box 10210 • Lake Buena Vista, FL 32830-0210 • Phone: (407) 566-3500 • Fax: (407) 566-3751Website: www.disneycruise.com

Since its launch in 1998, Disney Cruise Line hasestablished itself as a leader in the cruise industry,providing a setting where families can reconnect;adults can recharge; and kids can immerse them-selves in worlds of fantasy only Disney can create.

Disney Cruise Line continues to expand its blueprintfor family cruising with the addition of two new shipsto its fleet - Disney Dream and Disney Fantasy. TheDisney Dream and Disney Fantasy sail itineraries tothe Caribbean and Bahamas from the Disney CruiseLine homeport in Port Canaveral, Florida, and all voy-ages feature a day at Castaway Cay, Disney's privateisland paradise in The Bahamas.

Its classic ships – the Disney Magic and Disney Wonder – are sailing a variety of itineraries to the Caribbeanand Bahamas in 2012 and 2013 from new ports such as New York, Galveston and Miami, as well as sailing newitineraries around the globe, with ports of call in Alaska, Hawaii, Venice, Italy, and the Greek Isles.

Disney Cruise Line

Disney Fantasy


Fleet Statistics

Disney Dream 2011 4,000 128,000Disney Fantasy 2012 4,000 128,000Disney Magic 1998 2,400 83,000Disney Wonder 1999 2,400 83,000

sophistication.

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Disney Cruise Line

Russell Daya ~ Director, Marine, Port, Security Operations and Maritime Affairs

Russell provides operational direction and support to the Disney Cruise Line ships on safety, secu-rity, environmental, and navigational issues. His responsibilities also include worldwide port oper-ations, port developments, itinerary planning, government and port relations .

He joined Disney Cruise Line in 1998 as the manager of marine operations. From 2002 to 2003, heserved as staff captain onboard the Disney Magic and Disney Wonder cruise ships.

Prior to joining Disney Cruise Line, Russell served for 7 years as a captain for Stena Line Cruise Ferries on various conti-nental routes in Europe as part of his 34 years of maritime industry experience.

He is a member of the Nautical Institute, a group dedicated to promoting and coordinating nautical studies and safetyworldwide. Born in London, England, he earned his Bachelor’s degree in Nautical Science and currently splits his timebetween the London and Orlando, Fla. Offices.

Frank de Heer ~ Vice President, Project Delivery, Walt Disney Imagineering, Disney Cruise Line Portfolio

A 35-year veteran of the cruise industry, de Heer was named to this post in 2012, after delivery ofthe Disney Fantasy, De Heer is responsible for project design and delivery for the companies’ ships,home port and Private Island.

De Heer joined Disney Cruise Line in 1996 as part of the start up team and served as the compa-ny Vice President of Marine and Technical Operations, and Vice President New build, prior toaccepting his present assignment. Prior to joining Disney Cruse Line, de Heer served in various

shipboard and shore side posts at Holland America Line, where he was the marine and technical superintendent respon-sible for Windstar Cruises and several of Holland America Line’s large cruise ships.

His career began with the Holland America Line as a shipboard engineer on the SS Rotterdam and SS Staten dam. Hewas selected to be part of the new builds supervision team in France and retired his shipboard career to be part of themanagement team in the marine and technical department of the Holland America Line and Windstar Cruises. De Heeris a member of the Society of Naval Architects and Marine Engineers.

Born in 1958, he earned his Bachelor of Science in mechanical and marine engineering at the Academy for MarineEngineers. He currently resides in Orlando, Fla.


Disney Cruise Line

Karl L. Holz ~ President, Disney Cruise Line and New Vacation Operations, Walt Disney Parks & Resorts

As president of Disney Cruise Line and New Vacation Operations, Karl L. Holz leads several keygrowth businesses for Walt Disney Parks & Resorts. In this role, he oversees Disney Cruise Line,Disney Vacation Club, Adventures by Disney and the company’s offsite regional resorts business,working to align these businesses to take the Disney brand to new destinations.

At Disney Cruise Line, Holz leads a cast and crew of more than 7,500 and is responsible for theentire operation, which includes the Disney Magic, Disney Wonder, Disney Dream and newly

launched Disney Fantasy cruise ships. He also oversees Disney’s private island, Castaway Cay, and Disney’s PortCanaveral cruise terminal.

Karl joined Disney in 1996 as vice president of Downtown Disney at the Walt Disney World Resort. He later served asvice president of Epcot, then senior vice president of Walt Disney World Operations and in 2003 was named presidentof Disney Cruise Line. In 2004, he moved to Paris as president and chief executive officer of Euro Disney S.A.S. InFebruary 2009, Karl was appointed to his current position of president, Disney Cruise Line and New Vacation Operations.

Before joining Disney, Karl served as vice president of theme park operations for Knott’s Berry Farm in SouthernCalifornia, and previously served as president of Sky Chefs Airport Concession Inc.

Karl earned his bachelor’s degree in business administration in 1973 from State University of New York at Fredonia. Helives in Orlando with his wife, Wendy. They have two grown children, Erik and Kirsten.

Jeff James, CTC ~ Vice President, Disney Institute

Jeff James is Vice President of Disney Institute.

Jeff leads and directs the Disney Institute team of talented individuals that train and educate byteaching the best practices of the Disney Company on a global basis.

Prior to his current role from 2004 to 2008, Jeff was the Vice President and Managing Director,Marketing and Sales for Disney Destinations International based in London. He managed and ledthe marketing, sales, public relations, and finance efforts in the UK for Disney Destinations

International including Walt Disney World, Disneyland Resort Paris and Disney Cruise Line.

Before his international assignment, Jeff was the Vice President of Domestic Sales for Walt Disney Parks & Resorts.During this time he was responsible for national accounts, field sales and inside sales for Walt Disney World, DisneyCruise Line and the Disneyland Resort. Jeff also managed the tour operators / Internet aggregator team for Walt DisneyWorld.

Prior to Disney, Jeff was an executive at Holland America Line-Westours and Windstar Cruises. In this capacity, he managed and directed all national accounts, including tour operators and wholesalers.

Prior to Holland America, Jeff began his career at American Hawaii Cruises. During his tenure with this company, Jeffheld a variety of positions from assistant cruise director, ground operations manager, district sales manager and direc-tor of sales.

Jeff’s education consists of a B.S. in Business/Commercial Recreation from the University of Colorado, and several pro-fessional licenses in the Sales, Insurance and Real Estate fields.

Jeff lives in Central Florida with his wife Linda and their three children, David, Jacqueline and Julia.


Disney Cruise Line

Bert Swets ~ Vice President, Marine & Technical Operations

Bert Swets is the vice president of marine and technical operations for Disney Cruise Line.

He is responsible for the overall safety, security and environmental operations, navigation,itinerary planning, marine, engineering, dry dock, and maintenance aspects of the ships and private island Castaway Cay.

Before Swets was named as vice president, he served as the director of purchasing and logis-tics for Disney Cruise Line. As director, he was responsible for the procurement and transport

of all supplies from vendors to the ships and Castaway Cay. Swets also oversaw stevedore services and terminal andpier maintenance.

Prior to his stint in purchasing, Swets served as the manager of technical operations at Disney Cruise Line. Here hewas responsible for all technical operations, including refurbishment, interior maintenance and planning project workduring the dry docks for both Disney ships. Swets joined Disney Cruise Line as part of the new-build team for theDisney Magic construction in 1996.

From 1987 to 1996, Swets served as a senior maritime officer for Holland America Line.

He received a Walt Disney World Partner in Excellence Award in 2001 and was also the recipient of the 1995Employee of the Year Award for Holland America Line.

Born in 1965 in Maasbracht, the Netherlands, Swets earned his Bachelor Degree in both engineering and navigation.He currently resides in London, UK.

Larry Stauffer ~ Manager, Port Adventures

Larry Stauffer is the Manager of Port Adventures for Disney Cruise Line. In this role, Staufferis responsible for the development, operation and continuing evaluation of Port Adventures forDisney Cruise Line itineraries world wide.

A 24 year Disney veteran, Stauffer has held various operational management roles at the WaltDisney World Resorts & Parks prior to joining Disney Cruise Line in 1997.

Stauffer is a member of the Florida-Caribbean Cruise Association’s (FCCA) Security andOperations Committee. He is also a member of the International Council of Cruise Lines (ICCL).

Don Moody ~ Manager, Sourcing and Procurement Services

Don Moody is the Buyer Specialist for Hotel Operations, Entertainment, Marine and Technical forDisney Cruise Line. He manages the team responsible for supplying and tracking all items for theDisney Magic, Disney Wonder and Disney’s private island, Castaway Cay.

Don contacts vendors, negotiates contracts, leverages buying power and implements efficienciesto keep the ship and island operations running smoothly for Guests and Crew. He also overseesthe purchasing and logistics for the Disney Cruise Line dry dock maintenance and special projectsthroughout the years.

A graduate of Barrington College in East Providence, Rhode Island, Don’s career with the Walt Disney Company spansmore than 13 years. He has previously worked at the Walt Disney World Resort as a buyer for the opening team atDisney’s Animal Kingdom theme park. Don’s career has also included purchasing positions within companies such asCaterpillar, Brungart Equipment Company, Florida Clarklift, Inc. and Rozier Machinery Company.

He is a member of the National Association of Purchasing Management.


Tom Wolber ~ Sr. Vice President & COOTom Wolber is currently the Chief Operating Officer and Senior Vice President for DisneyCruise Line.

He is responsible for shipboard operations, including purchasing, logistics, onboard entertainmentand youth activities, operations integration, marine and technical operations, and overseeing theconstruction of the company’s new ships – the Disney Dream and the Disney Fantasy.

Tom first joined The Walt Disney Company in November 1989. His Disney career has given himthe opportunity to lead several worldwide projects. In Europe, he was responsible for opening Ranch Davy Crockett atthe Disneyland Paris Resort and for establishing the presence of the Disney Vacation Club in Europe. In the UnitedStates, Tom has also worked with the Disney Vacation Club, leading resort operations and the development of earlyDisney Vacation Club properties. He was instrumental in coordinating the 1999 launch of the Disney Wonder cruise shipfor Disney Cruise Line and partnered with the Walt Disney World College Program to expand the on-site housing optionsfor students on the work study program.

Most recently, Tom was the Vice President of the Disney-MGM Studios theme park. During his four year tenure at thepark, he focused on developing the future growth of the New York Street area, including the opening of the “Lights,Motors, Action! Extreme Stunt Show” and a revamped “Osborne Family Spectacle of Lights” holiday display.

Born in Essen, Germany, Tom attended the Leeuwarden Institute for Technology, Architecture, and Construction and theInstitute for Tourism and Leisure Studies in Europe. He is fluent in Dutch, German, French, and English.

Disney Cruise Line

Jim Urry ~ Vice President, Entertainment and Port AdventuresAs vice president of entertainment and port adventures for Disney Cruise Line, Jim Urry is respon-sible for the total onboard entertainment experience and age-specific activities for adults, fami-lies and children, and also shore excursions. In addition, he oversees all new design and productdevelopment in this realm. Currently Urry serves on the Disney Cruise Line Executive SteeringCommittee. He also serves as Execution Champion of the Disney Cruise Line Wellness Team.

With more than 33 years of cruise entertainment experience, Urry joined Disney Cruise Line inSeptember 1999 to launch the Disney Wonder as cruise director. He has been involved in the con-

ception, creation and implementation of all shipboard entertainment and programming components for Disney Magic,Disney Wonder, Disney Dream, and Disney Fantasy.

Prior to joining Disney Cruise Line, Urry spent fifteen years as a cruise director for Royal Caribbean International (RCI),where he was responsible for the development and implementation of entertainment for the line. He was also part ofthe start-up team for five RCI ships. In addition, Urry has been a member of the British Equity Actors Association since1975.


300 Elliot Avenue West • Seattle, WA 98119 • Phone: (206) 281-3535 • Fax: (206) 281-0351Website: www.hollandamerica.com

Holland America Line—renowned for its graciousservice, spacious cabins and scrumptious dining—marks its 139th year of business in 2012. HollandAmerica Line, owned by Carnival Corporation, is thehighest rated premium cruise line in the world andthe winner of 18 consecutive “Best Overall CruiseValue” awards from the World Ocean and CruiseLiner Society.

With the introduction of the 2,100-passenger NieuwAmsterdam in July 2010, Holland America Line’sfleet grew to 15 ships, offering nearly 500 cruisesfrom more than 25 homeports. Itineraries range from

two to 110 days, visiting all seven continents and all of Travel + Leisure magazine’s "Top 25 CruiseDestinations."

Holland America Line

ms Amsterdam 2000 1,380 61,000ms Eurodam 2008 2,104 86,700ms Maasdam 1993 1,266 55,451ms Nieuw Amsterdam 2010 2,106 86,700ms Noordam 2006 1,918 82,318ms Oosterdam 2003 1,918 81,769ms Prinsendam 1988 837 38,000ms Rotterdam 1997 1,316 62,000ms Ryndam 1994 1,266 55,451ms Statendam 1992 1,266 55,451ms Veendam 1996 1,266 55,451ms Volendam 1999 1,440 63,000ms Westerdam 2004 1,848 85,000ms Zaandam 2000 1,440 63,000ms Zulderdam 2002 1,848 85,000


Fleet Statistics

ms Nieuw Amsterdam



Simon Douwes MM, MNI. ~ Director, Deployment & Itinerary Planning

Simon Douwes is the Director of Deployment and Itinerary Planning for Holland America Line, asubsidiary of the Carnival Corporation & plc. Appointed to this position in March 2002, he has theresponsibility of researching, developing and implementing the deployments and itineraries for allvessels in the Holland America Line fleet.

Douwes began his career at Holland America Line as a navigation officer in 1980, shortly aftergraduating from the Nautical Academy of Amsterdam. He steadily rose through the ranks and waspromoted to Captain in 1993. He served as Captain on most of the Holland America Line ships

between 1993 and 2002.

Simon resides on the Kitsap Peninsula in Washington State with his wife Sharon and two teenage children. When not atwork, he enjoys fly-fishing, scuba diving and the theatre.

Simon Douwes is a Master Mariner, a member of the Nautical Institute and a former trustee on the board of the worldfamous Seattle Children’s Theatre.

Captain Cees Deelstra ~ Vice President, Nautical Operations

Capt. Deelstra joined Holland America Line over 38 years ago as a cadet officer and worked hisway up to become a captain. He is a graduate of Rotterdam Nautical College. After sailing world-wide for 18 years, in 1990 he accepted a permanent position ashore at HAL headquarters inSeattle. As Vice President of Nautical Operations, he is responsible for overseeing programs toensure the safe navigation of the ships, certification and maintenance of the ship's safety and lifesaving equipment, the efficient operation of the ships' deck department consisting of the naviga-tion officers, boatswain, sailors and other deck maintenance personnel and is the AlternateCompany Security Officer. Capt. Deelstra has extensive experience dealing with maritime safety

and navigational matters. He serves as chairman of the Technical and Operational Committee of the North West &Canada Cruise Association representing the cruise industry in Alaska, Hawaii and Canada. He is a founding member andfirst Chairman of the Marine Safety Task Force in Alaska. This task force is made up of representatives from the marinepilots, maritime shipping companies, U.S. Coast Guard and others having interest in safe navigation of Alaskan water-ways. He is a member of the Executive Committee of the International Association of Antarctic Tour Operators. Thisassociation represents over 100 members and associate members operating ships in Antarctica. Furthermore he repre-sents Holland America Line at the Alaska Steamship Association, at the BC Chamber of Shipping and he is an officer ofthe Alaska Steamship Response organization. Cees also is a member of several committees in CLIA and FCCA.

Mike Bush ~ Product Manager, Shore Excursions

Mike Bush has more than 18 years of experience in the cruise industry and is currently respon-sible for planning and development of the Shore Excursion program for Holland America Line &Seabourn in the Caribbean, Panama Canal, Norway, UK, Northern Isles, and Africa. Prior toassuming his current position with Holland America Line, Mr. Bush was Port Manager forTropical Tours in Mazatlan, Mexico, providing shore excursions to all of the major cruise linesvisiting the port. Before making his move to Mexico, Mr. Bush held positions of successivelyincreasing responsibility in ship and passenger operations at Holland America Line - Sr. Manager

of Port Operations based in the corporate office in Seattle (Janaury 2004-July 2006), Manager of Port Operationsbased in the corporate office in Seattle (February 1998 - December 2003), and Manager of Shore Operations in Tampa,FL (September 1994-Feburary 1998). Mr. Bush is a graduate of the University of Washington and resides in Seattlewith his wife, Ariadne.


Stein Kruse ~ President and Chief Executive Officer, Holland America LineChairman, Seabourn

Stein Kruse is president and chief executive officer of Holland America Line Inc. and chairman ofSeabourn, both units of Carnival Corporation & plc. Holland America Line operates a fleet of 15premium cruise ships offering more than 500 cruises annually on all seven continents. Seabourn’sfleet of six ultra-luxury ships offers 197 cruises annually throughout the world.

Stein joined Holland America Line in Seattle in 1999 as senior vice president, fleet operationswith overall responsibility for operations and newbuilding. In 2003, he was named president and

chief operating officer, and on December 1, 2004, chief executive officer. In January, 2011, he was named chairman ofSeabourn and the corporate headquarters transitioned from Miami to Seattle.

Under Stein’s leadership, nine new Holland America Line ships and one new Seabourn ship have been introduced. Heimplemented the Signature of Excellence quality and service enhancement initiative and created a Health,Environmental, Safety and Security program. As well, Stein has broadened Holland America Line’s philanthropic efforts,with programs that have raised more than $3 million for Susan G. Komen for the Cure and encouraged employees toserve on nonprofit boards.

Before he joined Holland America Line, Stein was senior vice president and chief financial officer of the North Americanoperations for global Japanese shipping company "K" Line, where he also oversaw financial activities in seven U.S. sub-sidiary companies and served on the company’s board of directors. Prior to that, he was executive vice president and chiefoperating officer for Radisson Seven Seas Cruises and president and chief executive officer for Seven Seas Cruise Line.

Stein currently serves on the boards of the U.S. Coast Guard Foundation, World Trade Center Seattle and SaltchukResources Inc.

A native of Oslo, Norway, he holds a Bachelor of Science degree from Purdue University and is a graduate of HarvardBusiness School's Advanced Management Program. Stein, his wife and two children reside in Bellevue, Wash.


Ellen Lynch ~ Director, Shore Excursions

Lynch has been involved in the cruise and tour industry for 28 years culminating in her most recentposition at Holland America Line where she has been Director, Shore Excursions since 2004. Inthis role she oversees HAL’s worldwide shore excursion program. She began in the industry witha shipboard career at Royal Caribbean Cruises, Sitmar Cruises, and Royal Cruise Line beforereturning to Royal Caribbean International at their corporate headquarters in 1990 as theManager, Shore Excursions and Destination Development. In 2000, Lynch became Director,Product Logistics for Royal Caribbean’s land tour company, Royal Celebrity Tours, a subsidiarycompany focusing almost exclusively on Alaska operations. Lynch resides in the Seattle area.



Elena Vlad ~ Manager, Shore Excursions, South America, Northern Isles,Caribbean/Panama CanalElena began her professional career as a classically trained ballerina but soon discovered her lan-guage skills (fluent in English, French, Italian, German, Spanish and her native Romanian) were a per-fect fit for the cruise industry and found herself working on board Festival Cruise Lines where shoreexcursions quickly became her home. More than 12 years later she brings a collection of on boardand office experience to her current position managing Holland America Line's shore excursions pro-grams for the Caribbean, Central America, South America and the Northern Isles. She is also respon-

sible for the hiring and planning of shore excursion shipboard team members for the entire Holland America Line fleet.

Elena currently resides in Washington with her husband Lance and enjoys wonderful views of Puget Sound where theyoften watch cruise ships journey from Seattle on to destinations full of potential shore excursions. Elena's mission is tomake the world smaller by creating possibilities for everyone to visit the places of existing dreams and places of dreamsnot yet dreamt.

Bill Sharp ~ Vice President - Port and Shore Operations

Appointed in November 2003, Bill Sharp is vice president, port and shore operations for HollandAmerica Line Inc., a unit of Carnival Corporation & plc. He oversees worldwide port and groundoperations for Holland America Line's fleet of five-star vessels.

Sharp began his Holland America Line career as director of port operations in April 1996, bringinga 18-year background in port operations throughout Alaska, primarily responsible for oversight ofcruise and cargo port operations. Prior to joining Holland America Line, Sharp was vice president

of operations at Southeast Stevedoring Corp and Cruise Line Agencies of Alaska.

Matthew T. Sams ~ Vice President, Caribbean Relations

Sams joined Carnival Cruise lines in 1985. In June 1997, Sams was promoted to Vice President ofCaribbean Relations for Holland America Line and is responsible for the interests with the various governmental and regulatory agencies with which the company is involved in theCaribbean, Latin America and Florida. He also is responsible for the overall operation of the com-pany’s private island destination, Half Moon Cay, in the Bahamas. Based in Ft. Lauderdale,Florida, Sams is Holland America Line’s representative to the Florida-Caribbean CruiseAssociation, and is the current Vice Chairman of the Operations Committee.

He and his wife Michelle, whom he met on a cruise to Alaska in 1979, reside on Ft. Lauderdale Beach.

Chris Martin ~ Director, Port Operations

Chris Martin joined Holland America Line in January 2004 as Manager, Port Operations, adminis-tering all port-related matters worldwide for the fleet. Over the years, his responsibilities haveincluded planning and coordination of ports and itineraries, overseeing environmental managementaspects for the fleet, and acting as a direct liaison between Holland America Line and various reg-ulatory agencies. Chris was promoted to Director, Port Operations in October 2009.

Prior to joining Holland America Line, Chris spent 9 years with Princess Cruises and Tours manag-ing land-based divisions in Alaska and developing new port agency, shore operations, and port ser-

vices for emerging destinations.

Chris holds a Bachelor of Arts degree in Business from the University of Puget Sound and a Master of Science inManagement Communication from the University of Portland. He currently resides in Seattle, Washington with his wifeand three kids.


6750 North Andrews Avenue, Fort Lauderdale, FL 33309 Tel: (954) 772-6262 • Fax: (954) 776-5836Website: www.msccruises.com

MSC Cruises is a division of MediterraneanShipping Company (MSC), a privately owned com-pany with a longstanding history on the seas head-ed by captain Gianluigi Aponte. In 1988, MSCCruises was officially born. MSC Cruises combinesa deep heritage at sea with an enthusiastic, youngand motivated management team to present a com-pany philosophy of “Innovation = Tradition.”

MSC Cruises uniquely blends maritime traditions,culture and famous Mediterranean cuisine to deliverthe ultimate cruise experience, while displaying a

real commitment to the finest hospitality afloat. In essence, MSC Cruises has made true Italian service theheart of its business and its key point of differentiation in the cruise industry.

MSC Cruises (USA) Inc.

MSC Armonia 2004 2,087 58,600MSC Divina 2012 3,502 139,400MSC Fantasia 2008 3,274 133,500MSC Lirica 2003 2,069 58,600MSC Magnifica 2010 2,518 92,400MSC Melody 1982 1,492 35,143MSC Musica 2006 2,550 89,600MSC Opera 2004 2,055 58,600MSC Orchestra 2007 2,550 89,600MSC Poesia 2008 2,550 92,400MSC Sinfonia 2002 1,566 58,625MSC Splendida 2009 3,274 133,500


Fleet Statistics

MSC Divina


MSC�Cruises (USA) Inc.

James Henwood ~ Sr. Vice President Guest Services

Jim has over 20 years of cruise industry experience originally focused in selling, marketing andbuilding relationships with the travel agent community. Jim led the growth of the sales teamfor Celebrity Cruises, as Vice President, Sales. He then managed the Customer Service andCreative Services Department for both Royal Caribbean and Celebrity Cruises as Vice President,Customer Relations. Currently with MSC Cruises managing the USA call center and NorthAmerican shoreside operations.

Richard E. Sasso ~ President and CEO MSC Cruises (USA), Inc.

Richard E. Sasso, president and CEO of MSC Cruises (USA), Inc., has been a popular and well-respected figure in the cruise industry for more than 40 years and involved in the travel industry for42 years.

After holding key positions at Costa Cruises and Chandris Cruises, Sasso joined the senior man-agement team that launched Celebrity Cruises in 1990. He served as president of that line from1995 to 2001 and was instrumental in establishing it as a top premium cruise line.

Sasso was named president and chief executive officer of MSC Cruises USA in April 2004 and has been charged withestablishing a strong position for MSC Cruises in the North American market with a cruise experience that truly reflectsthe heart and soul of Italy.

Backed by one of the world’s largest container shipping companies, MSC Cruises has emerged as a fast-rising star in theEuropean-style cruise market. It’s the fastest growing cruise line in the world. In 2003, the company launched a $7 bil-lion expansion program. Its fleet now consists of 11 vessels, including the classic MSC Melody; the “Lirica” class MSCArmonia, MSC Sinfonia, MSC Lirica, and MSC Opera; the Panamax “Musica” class MSC Magnifica-- the newest addi-tion to the fleet-- MSC Musica, MSC Orchestra, and MSC Poesia; and the post-Panamax, MSC Fantasia and MSCSplendida.

A few months ago, Sasso received the coveted “Hall of Fame” recognition from Cruise Line International Association(CLIA), for his efforts and accomplishments representing a significant contribution to and positive impact on the devel-opment and growth of cruise vacations.

In 1999 the National Association of Cruise Only Agencies (NACOA) honored Sasso as “Cruise Industry Executive of theYear” and a leading travel industry trade magazine named him its “Cruise Industry Executive of the Year.” He also servedas chairman of both the Cruise Lines International Association (CLIA) and the Florida-Caribbean Cruise Association(FCCA).

Sasso lives in Delray Beach, Fla., with his wife of 40 years, Carmen.

Albino di Lorenzo ~ Director, Cruise Operations & Shore Excursions

Albino began his career with MSC Cruises as O.B. Revenue Manager in 2007. In 2008, he movedto the United States as the Operations Manager for the USA Office. Nominated director in2011, he currently manages the cruise and hotel operations for North America, which includesa dedicated team in charge of Passenger Services, Cruise Operations, On Board Events, ShoreExcursions, Ground Services and Pre/Post Cruise Packages. He also works in close contact withPort and Marine Operations worldwide to develop new and different itineraries for the NorthAmerican sailings.


7665 Corporate Center Drive • Miami, FL 33126 • Phone: (305) 436-4000 • Fax: (305) 436-4120Website: www.ncl.com

Norwegian Cruise Line is the innovator in cruise travel with a 45-year history of breaking the bound-aries of traditional cruising, most notably with theintroduction of Freestyle Cruising which has revolu-tionized the industry by allowing guests more free-dom and flexibility.

Today, Norwegian invites consumers to “Cruise Likea Norwegian” on one of its 11 purpose-builtFreestyle Cruising ships, providing guests the oppor-tunity to enjoy a relaxed cruise vacation on some ofthe newest and most contemporary ships at sea. TheCompany has two 4,000-passenger vessels,

Norwegian Breakaway and Norwegian Getaway, on order for delivery in April 2013 and April 2014.

Norwegian’s largest and most innovative Freestyle Cruising ship, Norwegian Epic, debuted in June 2010 andhas been named “Best Overall Cruise Ship” by the readers of Travel Weekly. Norwegian Cruise Line is theofficial cruise line of Blue Man Group, appearing for the first time at sea on Norwegian Epic, as well as theofficial cruise line of Legends in Concert, Second City® Comedy Troupe, Howl at the Moon Dueling Pianos,Gibson Guitar, and Nickelodeon, the number-one entertainment brand for kids. Cirque Dreams™ & Dinner isalso featured on board Norwegian Epic as the first show of its kind at sea under a big top.

Headquartered in Miami, Norwegian’s Freestyle Cruising ships set sail to popular destinations world-widelike Alaska, Bahamas & Florida, Bermuda, Caribbean, Europe and Hawaii.

Norwegian Cruise Line

Norwegian Dawn 2002 2,240 91,740Norwegian Epic 2010 4,200 153,000Norwegian Gem 2007 2,394 93,000Norwegian Jade 2006 2,376 92,000Norwegian Jewel 2005 2,384 92,000Norwegian Pearl 2006 2,394 93,000Norwegian Sky 1999 2,002 77,104Norwegian Spirit 1998 1,966 77,000Norwegian Star 2001 2,200 91,000Norwegian Sun 2001 2,002 77,104Pride of America 2005 1,900 81,000


Fleet Statistics

Norwegian Epic



Eric Benedict ~ Director, Shore Excursion Operations

As Director Shore Excursion Operations, Eric manages the onboard operations of the ShoreExcursion department and the pre cruise marketing of the excursions. His responsibilities alsoinclude recruitment, training, managing the Dive-In program, out island development pertainingto Shore Excursions.

He joined Norwegian Cruise Line in 1989 as a Dive-In Instructor, later assuming the roll of ShoreExcursion Manager working such itineraries as the Caribbean, Alaska & Europe. Since joiningthe shore side team in 2001, Eric has fulfilled the roll of Pier Supervisor, Manager of Destination

Services and finally Director Shore Excursions Operations.

Stephen Bock ~ Marine Finance Manager

Steve joined Norwegian in July 2006 as Marine Finance Manager for Port Operations team where heis responsible for the financial administration involving port agency, stevedoring, ground services andprivate destination.

Steve was previously employed by RCCL for 25 years, serving onboard their ships for 10 years achiev-ing the rank of Chief Purser. He continued serving shore side in various management/supervisorypositions in Port accounting, Marine Operations and Guest Port Services.

Originally from Rochester, NY, Steve now resides in Ft. Lauderdale with his wife and two daughters. He holds an MBA fromBarry University..

Alvin Dennis ~ Vice President, Purchasing & Logistics

Alvin Dennis, Vice President of Purchasing and Logistics, is responsible for the Supply Chainfunction at Norwegian Cruise Line including the procurement of Food & Beverage, Hotel andMarine requirements.

Kenneth Charles ~ Director Hotel, Newbuild & Refurbishment Purchasing

Kenneth Charles, Director of purchasing for hotel consumables, corporate purchasing andNewbuilding for Norwegian Cruise Line. Kenneth was born and raised in Antigua before attend-ing both undergraduate and graduate school in Florida. Kenneth has worked for a number ofmajor corporation over his career starting with the Royal bank of Canada in Antigua, PriceWaterhouse Coopers, as a Certified Public Accountant in Miami and then with Royal CaribbeanCruises Ltd. before his current roll at Norwegian Cruise Line.

Kenneth holds a Bachelors of Science degree in Accounting and an MBA in finance from theSchool of Business and Industry at Florida A & M University in Florida. Kenneth currently resides in Miami Florida wherehe works out of the corporate offices.



Jennifer Marmanillo ~ Manager, Itinerary Planning

Jennifer Marmanillo joined Norwegian Cruise Line in August, 2001. Currently, as Manager ofItinerary Planning, Jennifer is responsible for itinerary design and implementation, portresearch and schedules for all ships in the Norwegian Cruise Line fleet.

Prior to itinerary planning, Jennifer held various positions in the Shore Excursion-ProductDevelopment and Land Services departments at Norwegian.

Originally from Miami, Florida, Jennifer now resides in Pembroke Pines, Florida with her husbandand two children. Jennifer received her Bachelors in Hospitality Management from Florida International University.

Ross Henderson ~ Vice President, On-Board Revenue

Ross Henderson joined Norwegian Cruise Line in August 2009. As Vice President On-boardRevenue, Henderson is responsible for all aspects of Shore Excursions and ConcessionManagement, including spa, photo, gift shop, bingo, art sales, on-board telecommunications andinternet services.

Prior to joining Norwegian, Henderson spent six years managing key on-board revenue depart-ments and an analytics team for Princess Cruises. Prior to working in the cruise industry,

Henderson spent seven years in the energy industry and was at the forefront of marketing residential retail electricityas states deregulated in the 1990’s. He has had extensive experience in product development, product management,strategic planning and operations. Henderson also worked for The Boston Consulting Group for several years.

Originally from New York, Henderson now resides in Davie, Florida with his wife and two sons. He holds an MBA fromThe Haas School of Business at UC Berkeley.

Michelle Muller Moraga ~ Product Development Manager

Michelle Moraga joined Norwegian Cruise Line in July, 2000. Currently, as Product DevelopmentManager, Michelle is responsible for planning, selecting, and negotiating shore excursions pro-grams for Hawaii, Alaska, Bermuda and Caribbean itineraries.

Prior becoming Product Development Manager she held various positions in Reservations,Hotel/Land Services and the Shore Excursion departments.

Originally from Miami, Florida, Michelle currently resides in Pembroke Pines, Florida with her husband.

Colin Murphy ~ Vice President of Destination & Strategic Development

Colin Murphy is Vice President of Destination & Strategic Development. Reporting to the CEO,Murphy is responsible for corporate strategic initiatives, destination government relations anddestination development. Murphy is also responsible for NCL's ground operations in Hawaiiincluding Polynesian Adventure Tours and Luau Kalamaku.

Murphy joined NCL in 1998 as Director of Land Programs and has been promoted to subsequentpositions including Vice President, Land and Air Services and Vice President, Onboard Revenue .

Murphy has been involved in the travel industry for more than 20 years, and has held positions with various tour oper-ators including Collette Tours, Go Ahead Vacations, and Vantage Deluxe World Travel.

He resides in Coral Gables with his wife and two children.


Joanne Salzedo ~ Director, Shore Excursion Product Development

Joanne's career in the travel industry began as a summer job while still in college. Working as atour director after graduation for a large Boston tour operator, Joanne traveled extensivelythroughout the world and eventually assumed the position of Director of Tour Services. After mov-ing to Miami she owned and operated a destination management company, specializing in thegroup and incentive market. Joanne joined Norwegian Cruise Lines in 1999 as Manager of ShoreExcursions and currently, as Director of Shore Excursion Product Development, she oversees theshore excursion programs offered on board Norwegian Cruise Lines worldwide itineraries.


Steve Riester ~ Vice President, Revenue Management & Planning

Steve Riester has been with Norwegian Cruise Line since 1999. As Vice President RevenueManagement and Planning, Riester is responsible for all aspects of reservation sales and itineraryplanning.

Riester initially joined NCL as Director, Revenue Planning, and was then promoted to Vice President,Planning and Analysis before taking on his current role. Before joining NCL, Riester served as a busi-ness consultant for Royal Caribbean Cruises Ltd. and also spent time at Carrier Corporation.

Originally from Linton, Indiana, Riester now resides in Weston, Florida with his four children. Riester received aBachelor of Science in Mechanical Engineering from Massachusetts Institute of Technology and a Masters of BusinessAdministration from Indiana University.

Mitch Peacock ~ Director, Revenue & Itinerary Planning

Mitch Peacock joined Norwegian Cruise Line in August 2005. As the Director of Revenue &Itinerary Planning, Mitch is responsible for revenue forecasting and strategic itinerary planning.

Before his current position, Mitch served as Director of the Business Process Improvement Teamat NCL. Prior to NCL, Mitch was a Manager in the Travel & Transportation business consultingpractice with Accenture.

Originally from Beaumont, Texas, Mitch now resides in Miami Beach, Florida with his wife anddaughter. Mitch received his Bachelors in East Asian Studies and Japanese from Vanderbilt University and his Masterof Business Administration from the American Graduate School of International Management (Thunderbird).



Kevin Sheehan ~ Chief Executive Officer, Norwegian Cruise Line and FCCA Chairman

Kevin Sheehan serves as the chief executive officer and president of Norwegian Cruise Line.Since taking the helm in 2008, he has overseen major initiatives including vastly improving on-board service and amenities across the fleet; expanding the line’s European presence; reposition-ing two of the line’s Hawai’i-based ships creating a profitable business model; revitalizing topmanagement with a mixture of cruise industry and outside expertise; and using his extensive 30-year background in the business world to help Norwegian post a sharp turnaround in profitabilityin the midst of a tough economic climate. He has also focused the organization on deliveringincreased guest service which has raised guest satisfaction scores to record levels and he has

instituted “Partners First,” the company’s corporate philosophy of putting its travel partners first.

Sheehan comes from a diverse professional background that includes helping to found Spanish-language television net-work Telemundo; taking several companies public including rental car giant Avis; aiding in the inception and launch ofthe Sega Channel, the first interactive game platform over cable; teaching full-time at Adelphi University in New Yorkand consulting for a variety of private equity firms, including Apollo Management, a Norwegian shareholder.

He has brought business acumen to a unique industry and has integrated best practices from the corporate realm tosteer Norwegian towards the next generation of Freestyle Cruising with the unveiling of the line's biggest ship ever, the4,100-passenger Norwegian Epic which debuted in June 2010. The 155,873-ton vessel boasts a buzz-worthy array ofinnovative entertainment, dining options and accommodations. He is currently leading the development of “ProjectBreakaway,” the company’s two new next generation Freestyle Cruising ships set for delivery in April 2013 and 2014.

During his tenure as president and CEO of Norwegian, the cruise line has made positive headlines both nationally andinternationally including being featured on CBS’ hit show “Undercover Boss,” which was viewed by more than 20 mil-lion people; and a one-hour CNBC ground-breaking documentary on the cruise industry. In addition, Norwegian Epicserved as the host venue for the show stopping 34th Annual Macy’s 4th of July Fireworks Spectacular which aired onNBC as part of the ship’s inaugural festivities.

Sheehan’s tell-it-like-it-is persona and personal philosophy of leading by example has allowed him to reinvigorate theorganization by opening lines of communication and creating a positive corporate culture.

Before joining Norwegian in 2007, Sheehan was Chairman and CEO of Cendant Corp Vehicle Services Division wherehe was responsible for Avis Rent A Car, Budget Rent A Car, Budget Truck, PHH Vehicle Management, First Fleet andWright Express. While there, he integrated the Avis and Budget rental car brands into one network and also success-fully completed a 100 percent initial public offering of Wright Express.

Prior to joining Cendant Corp, Sheehan served in leadership positions at STT Video Partners LLP and Telemundo Group,Inc. He also spent two and a half years consulting to private equity firms and lecturing at Adelphi University in NewYork as a Distinguished Visiting Professor of Accounting, Finance, and Economics.

He is a graduate of Hunter College, and New York University Graduate School of Business, and is a Certified PublicAccountant.

In 2010 he was appointed Chairman of the Florida-Caribbean Cruise Association’s Executive Committee. He serves onthe Executive Committee of the Cruise Line Industry Association’s (CLIA) board and on the board of Gatehouse Media(NYSE: “GHS”). In June 2011, he was named “Miami Ultimate CEO” by the South Florida Business Journal. Sheehan,a die-hard New Yorker and avid basketball fan, is married with two children.



Andrew Stuart ~ Executive Vice President, Global Sales & Passenger Services

Andy Stuart is Executive Vice President, Global Sales and Passenger Services for NorwegianCruise Line, responsible for global sales, revenue management and passenger services. In thisrole, Stuart directs the Company’s global distribution strategy, ensuring Norwegian continues toenhance and strengthen its relationships with travel partners as its primary distribution system.He introduced Partners First in 2011, the company’s corporate philosophy of always putting itstravel partners first in three key areas: investment in long-term travel partner success; a completefocus on being easy to do business with; and a commitment to travel partners on direct business.He was appointed to this position in November 2008.

Most recently, Stuart was Executive Vice President and Chief Product Officer, responsible for delivery of the FreestyleCruising product across the Norwegian fleet, ensuring that it provided exceptional value and quality for guests and wasconsistent with the marketing and brand positioning of the company.

Stuart joined Norwegian in 1988 and served as the company’s sales and marketing director in the United Kingdom untilDecember 1996. He was named vice president of sales planning and relocated to the company’s Miami headquartersin January 1997. He was promoted to senior vice president of passenger services in 1998, and in 1999, named seniorvice president of Norwegian sales. In 2000, he was promoted to senior vice president of marketing and sales. In 2003,Stuart was named executive vice president of marketing, sales and passenger services.

Stuart has also served as Chairman of the Cruise Lines International Association. He is an active participant on Twitterfor the cruise line and can be found @nclandy.

Captain Svein Sleipnes ~ Senior Vice President, Marine Operations

Captain Svein Sleipnes joined Norwegian Cruise Line in 1982. As Senior Vice President, MarineOperations, he oversees Nautical and Port Operations for the company, as well as FleetRegulatory Compliance. Before assuming his current role in April 2011, Sleipnes was VicePresident, Nautical and Port Operations.

He has been involved in the cruise industry, both at sea and on land, for nearly three decades,beginning his career as a First Officer with Norwegian Cruise Line. Promoted quickly through theranks, he became the youngest captain in the fleet just nine years later in 1991. After working as

Port Captain and Director of Nautical Operations with Royal Caribbean Cruise Line, he returned to Norwegian CruiseLine in 2000 as Vice President of Nautical Operations.

Throughout his executive tenure with Norwegian, he has been designated as Company Security Officer, directly respon-sible for all security-related matters throughout the entire company, on land, sea and at all port and terminal facilities.Born and raised in Aalesund, Norway, Sleipnes now makes his home in Davie, Florida, with his wife, Katherine, and twosons, Hans and Christian.

CARNIVAL DREAM | CARNIVAL ECSTASY | CARNIVAL SENSATION DISNEY DREAM | DISNEY FANTASY | ROYAL CARIBBEAN FREEDOM OF THE SEAS ROYAL CARIBBEAN MONARCH OF THE SEAS

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Richmond House, Terminus Terrace • Southampton SO14 3PN, UKWebsite: www.pocruises.com

If you want your holiday to be extraordinary, you’vecome to the right place. Choose P&O Cruises, wherethe extraordinary happens every day. Imagine awak-ing to a new view each morning; enjoy service thatis unlike anything on land; visit more beautiful andvibrant places in one holiday than most people seein years; dine in exclusive restaurants; do what youwant, when you want.

You can enjoy a spontaneous modern holiday. Or youcan experience cruising with all the traditions. P&O’squality of service and attention to detail let you

experience a world that is both carefree and tailored to you.

You can explore the world with P&O at the same time as experiencing the very best of British heritage. TateModern and Tate Britain will be onboard various cruises offering Tate Talks and creative workshops. You candine in restaurants created by Gary Rhodes and Marco Pierre White. Play Scalextric at Sea. And children canbe entertained by Noddy and Mr. Bump from the Mr. Men show.

P&O Cruises

Adonia 2001 688 30,000Arcadia 2004 1,800 85,000Aurora 2000 1,840 76,000Azura 2010 3,096 116,000Oceana 2000 2,020 77,000Oriana 1995 1,810 69,000Ventura 2008 3,092 113,000


Fleet Statistics

Azura


Just outside Port Everglades, another getaway awaits, featuring dining, shopping, beaches and fun. Upgrade every cruise with a stay in Greater Fort Lauderdale.

Call Carlos Buqueras or Alan Hill at 800-421-0188, 954-523-3404 or visit www.porteverglades.net

Where the best cruise ships launch and the greatest getaways begin.

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24305 Town Center Drive • Santa Clarita, CA 91355 • Phone: (661) 753-0000 • Fax: (661) 753-0133Website: www.princesscruises.com

One of the best-known names in cruising, PrincessCruises first set sail in 1965 with a single ship cruis-ing to Mexico. Today, the line has grown to becomethe third-largest cruise line in the world, renownedfor innovative ships, an array of onboard options andan environment of exceptional customer service. Arecognized leader in worldwide cruising, each yearPrincess offers approximately 1.3 million passengersthe opportunity to escape to the top destinationsaround the globe aboard a fleet of modern vessels.

Princess offers more than 100 different itinerariesand allows travelers the opportunity to literally cover the globe with sailings to all seven continents that call atapproximately 350 ports and destinations around the world. Destinations include the Caribbean, Alaska,Panama Canal, Northern Europe, Mediterranean, Scandinavia & Russia, Mexican Riviera, South America,Australia & New Zealand, South Pacific, Hawaii, Tahiti, Asia, Africa, Canada & New England, and world cruis-es. Princess passengers can enhance their cruise experience through the Adventures Ashore® program, fea-turing nearly 4,000 in-port excursions worldwide, and the company's expanding cruise tour offerings enable pas-sengers to combine their cruise with a full land tour.

Princess Cruises

Caribbean Princess 2004 3,080 113,000Coral Princess 2002 1,950 88,000Crown Princess 2006 3,080 113,000Dawn Princess 1997 1,950 77,000Diamond Princess 2004 2,670 116,000Emerald Princess 2007 3,080 113,000Golden Princess 2001 2,600 109,000Grand Princess 1998 2,600 109,000Island Princess 2003 1,970 88,000Ocean Princess 1999 680 30,200Pacific Princess 1999 670 20,000Ruby Princess 2008 3,763 113,000Sapphire Princess 2004 2,670 113,000Sea Princess 1998 1,950 77,000Star Princess 2002 2,600 109,000Sun Princess 1995 1,950 77,000


Fleet Statistics

Ruby Princess


Princess Cruises

Dean C. Brown ~ Executive Vice President, Corporate ServicesCruise industry veteran and Princess Cruises Executive Vice President Dean Brown oversees anumber of key areas for the global cruise and tour company. His responsibilities span both theworldwide destinations that Princess ships visit plus a number of the shoreside functions thatsupport its cruises and tours on six continents.

Brown is responsible for Princess’ corporate services functions which include the finance, legal,information technology, human resources, purchasing & logistics, compliance and governmentaffairs departments.

Brown was appointed to his current position in 2007, and throughout his three-decade career with Princess has hadresponsibility for a wide array of operational areas. Previously he was executive vice president of marketing, sales andcustomer service, a position he was appointed to in 2000. In this post he oversaw the sales policies and distribution ofthe Princess product as well as travel agent support activities. He long has been a visible Princess representativethroughout the industry.

Brown began his career at Princess Tours in 1979 as a management trainee and has subsequently held management

Deanna Austin ~ Senior Vice President, Yield Management, Planning and Customer Service As senior vice president of yield management, planning and customer service, Deanna Austin isresponsible for yield management, market planning, and customer service operations forPrincess Cruises.

In this role for Princess, Austin is instrumental in creating the most fundamentally important ele-ments of a cruise: where the line’s ships will go, how much passengers will pay to enjoy theirvacation, and how the company interacts with customers.

As head of Princess’ yield management function, Austin is charged with inventory control to ensure maximum passen-ger loads and revenues for all sailings. She also oversees market planning, including strategic pricing, sales policies,itinerary/deployment planning and competitive analysis.

Within the realm of published cruise programs, Austin has launched a number of new itineraries and deployments forPrincess, including the line’s first journey to Antarctica and first mega-ship to sail in Asia. She also works closely withthe Cunard UK offices to develop deployments for the line’s renowned ships and oversees yield management and mar-keting activities for Cunard's North American efforts.

Austin joined Princess’ market planning department in 1987 and was named to her current position in 2004.

She holds a Master’s in Business Administration from California State University Northridge and a Bachelor of Artsdegree in Marketing from the University of Utah. She currently lives with her family in the Los Angeles area.

Donna Silvera-Barnett ~ Port Operations Specialist, Caribbean & AtlanticDonna is responsible for berth reservations and coordinating port operations activities in theCaribbean & Atlantic Region, working closely with the Market Planning and Marine departments,port agents and local port authorities. After a stint with the Shell Company, her experience inthe travel and hospitality industries include 10 years with British Airways and Corporate Resorts,owners of several hotels in her native Jamaica. Donna also assists with coordinating arrange-ments for homeporting operations in various ports in the region.


Alan B. Buckelew ~ Chief Executive Officer and PresidentWith a career spanning more than 30 years in the cruise industry, Alan Buckelew has servedas chief executive officer of Princess Cruises since June 2007 and as the line’s president sinceFebruary 2004. As head of one of the best-known brands in the industry, Buckelew overseesa worldwide cruise and tour company featuring a fleet of 16 modern ships that sail on adiverse array of itineraries to all seven continents. Princess Cruises is part of CarnivalCorporation & plc, one of the largest leisure travel companies in the world.

In addition to his role overseeing the Princess brand, Buckelew also served as chief operatingofficer for Cunard Line from 2004 to 2007, as part of a reorganization of that company’s operations, and currentlyoversees the operation of Carnival Australia.

His wide-ranging job roles at Princess, and before that at Sitmar Cruises, have given Buckelew a breadth of expe-rience across the company’s operations. Prior to his appointment as president, Buckelew served from 2000 to 2004as executive vice president of corporate services for Princess, with responsibility for the company’s strategic plan-ning, marketing and yield management functions. Before that, Buckelew held the positions of senior vice presidentof corporate services, senior vice president of customer service, senior vice president of corporate services andyield management, chief information officer, and chief financial officer.

He joined the US Army in 1969 and 1970, and served in Vietnam from June 1969 until June 1970. He was a mem-ber of a small reconnaissance platoon known as Fox Force, which was deployed in the Central Highlands ofVietnam. He was awarded the Combat Infantryman Badge, the Air Medal, the Vietnam Cross of Gallantry with Palmand two Bronze Stars.

Born in Long Beach, California, Buckelew holds an MBA and bachelor’s degree from the University of California atLos Angeles. He resides in Los Angeles with his wife, Christine, and two daughters.

Princess Cruises

positions in operations, planning and development. He was appointed vice president in 1989, and promoted to presi-dent of Princess Tours in 1995.

Brown has served on the executive committee of Cruise Lines International Association (CLIA), two terms as chairmanof the North West Cruise Ship Association (NWCA), as president of the Alaska Visitors Association and on theVancouver Tourism Board of Directors.

A native of Washington, he attended the University of Washington where he received his B.A. degree in communica-tions and history. He and his wife, Susan, have three children and reside in the Los Angeles area.

Malisa Dean ~ Port Operations Financial AnalystMalisa Dean joined the shore operations team at princess in 2007, following a 2 year stint in theGlobal Fine arts Department. She is responsible for all port accounting and budget prep & analy-sis, working closely with port agents and port authorities as well as various vendors in all portsin the Caribbean/Canada New England region. She works closely with management to maintainaccurate budget, port compliance issues and port agent contract details.


Princess Cruises

Stephen A. Nielsen ~ Vice President, Caribbean & Atlantic Shore Operations,

Steve Nielsen is a 43-year veteran of Princess Cruises, having joined the company in 1969 as aMarine Operations Assistant. His current responsibilities as Vice President of Caribbean andAtlantic Shore Operations include managing the companies shore excursions, port operations,passenger logistics and government relations in the 40 plus ports that Princess calls at in theCaribbean and Atlantic.

Steve is a member of the Florida-Caribbean Cruise Association’s Executive Committee,serves on the Caribbean Tourism Organization’s Board of Directors, Seafarer’s House Board of

Directors and Port Everglades Association’s Board of Directors. He is also a member of the U.S. Immigration andNaturalization Service’s User Fee Advisory Committee.

Mr. Nielsen resides in Fort Lauderdale, Florida with his wife Dorine and their son Arne.

Crystal Morgan ~ Director, Market Planning, Deployments & Itineraries

As the Director of Market Planning for Princess Cruises, Crystal is responsible for the strategicdeployment and itinerary planning for Princess Cruises’ fleet of 17 vessels.

In this role, Crystal calls on over 15 years of cruise industry experience including 8 years as anonboard Shore Excursion Manager. Prior to joining the Market Planning department, Crystalworked within Princess’ Shore Operations group planning worldwide Shore Excursion andLogistics programs.

Crystal holds a Bachelor’s degree in Business Management.

Anthony H. Kaufman ~ Senior Vice President, Commercial Affairs

As Princess Cruises’ Senior Vice President of Commercial Affairs, Tony has a broad commercialrole that includes leading the Shore Operations and Onboard Revenue departments as well asmanaging various complex commercial transactions. He oversees shore excursion, port and pas-senger logistics operations in the more than 300 ports where Princess ships sail, as well the retailshops, photography, spa, casino operations and the provision of a number of other products andservices on board the vessels.

Tony joined Princess Cruises in 1993 and previously served as General Counsel of P&O PrincessCruises plc prior to the acquisition by Carnival Corporation. Tony received his B.A. degree in Communication Studiesfrom UCLA his J.D., cum laude, from Loyola Law School of Los Angeles. Born in London, England, Tony resides in theLos Angeles area with his wife Lisa and their two children, Trevor and Amanda.

Lisa Jensen ~ Manager, Caribbean and Atlantic Shore OperationsLisa Jensen first came to Princess Cruises as an intern from the University of Florida in 1998. Aftergraduation, she worked in the Caribbean & Atlantic Shore Operations department for the next twoyears before pursuing other career moves. She rejoined Princess in 2003 as a Logistics/ShoreExcursion Coordinator and then became a Shore Excursion Specialist the following year.

In 2008, Lisa was promoted to her current position as Manager of Shore Operations. She isresponsible for overseeing the development, setup, daily operation, and continual assessment ofthe tour program in approximately 70 ports throughout the Caribbean, Panama Canal and

Canada/New England regions.


Jan Swartz ~ Executive Vice President, Sales, Marketing & Customer ServiceJan Swartz is executive vice president of the sales, marketing and customer service division forPrincess Cruises, and holds a similar role for sister company Cunard Line in NorthAmerica/Europe/Asia and South America.

Jan oversees Princess’ market planning, yield management and marketing departments whichdesign, price and market the line’s cruise itineraries, and also has responsibility for the company’sdomestic sales force, and Princess’ international sales efforts in over 60 countries around thworld.Swartz additionally oversees the lines’ customer service activities for both travel agents and consumers.

Jan began working with Princess in 1997 as an outside management consultant, and in 2001 she became the compa-ny’s vice president of strategy and business development. In 2004 she was named senior vice president of customerservice and sales, and was appointed to her current position in 2009.

Princess Cruises


1050 Caribbean Way • Miami, FL 33132 • Phone: (305) 539-6000 • (800) 327-6700 • Fax: (305) 374-7354Website: www.royalcaribbean.com

Royal Caribbean provides a world-class vacationexperience with a wide range of signature onboardamenities, entertainment, and award-winning familyprogramming. The cruise line has a 40-year history ofgiving guests the Royal Advantage - the most inno-vative cruise ships, exciting itineraries to populardestinations, and world-renowned friendly andengaging Gold Anchor Service.

Royal Caribbean International is part of RoyalCaribbean Cruises Ltd., a global cruise vacation com-pany that also operates Celebrity Cruises, AzamaraClub Cruises, Pullmantur, CDF Croisieres de France,

as well as TUI Cruises through a 50 percent joint venture with TUI AG.

Royal Caribbean Cruises Ltd.

Allure of the Seas


Fleet Statistics

Adventure of the Seas 2001 3,114 138,000Allure of the Seas 2010 5,400 220,000Brilliance of the Seas 2002 2,501 90,090Enchantment of the Seas 1997 1,950 74,000Explorer of the Seas 2000 3,114 138,000Freedom of the Seas 2006 3,600 158,000Grandeur of the Seas 1996 1,950 74,000Independence of the Seas 2008 3,600 158,000Jewel of the Seas 2004 2,501 90,090Legend of the Seas 1995 1,800 69,130Liberty of the Seas 2007 3,600 158,000Majesty of the Seas 1992 2,350 73,941Mariner of the Seas 2003 3,114 142,000Monarch of the Seas 1991 2,744 73,941Navigator of the Seas 2002 3,114 138,000Oasis of the Seas 2009 5,400 220,000Radiance of the Seas 2001 2,501 90,090Rhapsody of the Seas 1997 2,000 78,491Serenade of the Seas 2003 2,501 90,090Splendour of the Seas 1996 2,076 70,000Vision of the Seas 1998 2,435 78,491Voyager of the Seas 1999 3,114 138,000


Richard D. Fain ~ Chairman & CEO

Richard D. Fain is Chairman and Chief Executive Officer of Royal Caribbean Cruises Ltd., the glob-al cruise company operating 40 ships under the Celebrity Cruises, Royal Caribbean International,Pullmantur, Azamara Club Cruises and CDF Croisières de France brands.

Fain joined Royal Caribbean in 1979 as an outside director on the company’s Board of Directors.He became the cruise line’s chairman and CEO in 1988. Prior to joining Royal Caribbean, Fain spent13 years as treasurer, chief financial officer and joint managing director of Gotaas-LarsenShipping Corp., a London-based owner and operator of cargo ships.

Fain is a member of the National Conference for Community and Justice, and serves on the board of the PosseFoundation, the Florida Council of 100 and the University of Miami’s Board of Trustees.

Fain is a former chair of the Miami Business Forum, the Greater Miami Convention and Visitors Bureau, the United Wayof Miami-Dade and of the Cruise Lines International Association (CLIA), an industry trade association representing nearly17,000 affiliated travel agencies and the bulk of the world’s cruise lines. He has also served as co-chair of the Campaignof United Way of Miami-Dade and as chair of the POW WOW Host Committee in Miami.

In 2010, Fain was honored with a Lifetime Achievement Award by Travel Weekly, the national newspaper of the travelindustry. In 2004, Fain received the Ultimate CEO Award from the South Florida Business Journal and accepted the EllisIsland Medal of Honor from the National Ethnic Coalition Organization. He was inducted into the South Florida BusinessHall of Fame in October 2004.

Fain was presented one of France’s most distinguished awards, the Chevalier de la Légion d’Honneur (French Legion ofHonor), and was named Commander, First Class, of the Order of the Lion by Finland. In addition to being the recipientof the Miami Coalition of Christians and Jews’ 2011 Silver Medallion, he received the Anti-Defamation League’s 2000Distinguished Community Service award, was named the 1999 Statesman of the Year by the Wharton School Club ofSouth Florida, as well as the 1998 Humanitarian of the Year by the American Red Cross of Greater Miami and the Keys.

Fain holds a B.S. degree in economics from the University of California at Berkeley and a M.B.A. from the WhartonSchool of Business at the University of Pennsylvania. Fain and his wife, Colleen, have four children, four gorgeous grand-children and reside in Miami-Dade County, Fla.

Royal Caribbean Cruises, Ltd.



Vina A. Adams ~ Commodity Manager In 1998 Vina joined the team at Royal Caribbean Cruises Limited, in the supply chain departmentas an assistant purchasing agent in Food and Beverage. Her promotion to Purchasing Agent, thenSenior Purchasing Agent and finally Commodity Manager, is a direct result of her dedication, hardwork and commitment to the company. As Commodity Manager in Food and Beverage Purchasing,Vina is responsible for sourcing products and negotiating contracts for vessels in North America.In addition to sourcing water, soda, beer and spirits for Royal Caribbean Cruises Ltd., she contin-ues to maintain close contact with the Caribbean with whom she has worked successfully, inorder to develop and enhance local purchasing.

Vina was voted employee of the year in 1999.

James Boink ~ Director, Commercial Development

Royal Caribbean International, Celebrity Cruises

James Boink has been with Royal Caribbean Cruises Ltd. for over twelve years. In his currentposition he serves as the Director of Commercial Development, a position held since 2005. Jamesmanages the development of new port projects and related investments, while overseeing thegrowing portfolio of existing investments to support the company’s strategic and financial growthobjectives throughout the world.

Prior to joining Royal Caribbean in 2000, James worked for PricewaterhouseCoopers and was the Director ofAdministration for Southern Air Transport. He is a graduate of the University of Rochester, the University of MiamiSchool of Law and holds an MBA from Franklin University.

James and his wife, Raphael, have three children and live in Miami, Florida.

Christopher S. Allen ~ Associate Vice President, Global Deployment & Itinerary Planning

Royal Caribbean International, Celebrity Cruises & Azamara Club Cruises

Christopher Allen is the Associate Vice President of Deployment & Itinerary Planning for RoyalCaribbean International, Celebrity Cruises, and Azamara Club Cruises. Christopher has beeninvolved with Deployment and Itinerary Planning since early 2007 and has had the pleasure ofpartnering with many destinations within FCCA and globally.

Christopher joined Royal Caribbean in 1997 and prior to his current role has held the position ofManager for Revenue Management as well as Director of Revenue Planning & Analysis.

Prior to joining Royal Caribbean, Christopher held several roles in the commercial real estate field in Washington, D.C.Christopher grew up in the Washington, D.C. metropolitan area and holds an undergraduate degree in Political Sciencefrom Rollins College and an MBA from Crummer Graduate School of Business at Rollins College. Christopher and hiswife and his triplet sons live in Miami, Florida.



John P. Fox ~ Vice President, Government Relations, United States and Europe

Mr. Fox is an attorney by profession, who spent 18 years in Washington, D.C. For 26 years, hehas been employed by Royal Caribbean Cruises Ltd. and presently holds the position of VicePresident, Government Relations, United States and Europe, is a political fundraiser, raises moneyfor a number of charities, and is very active in community affairs. Mr. Fox’s charitable and civicresponsibilities include the following:

• ATIA (Alaska Travel Industry Association), former board member.• The Beacon Council, Executive Committee member.

• Super Bowl Host Committee, Board member, Co-Chair, Special Event Committee member, Executive Committee.• Florida Sports Foundation, gubernatorial appointment.• Royal Caribbean Golf Classic, Founding committee member.• NWCA (Northwest Cruise Ship Association) Government & Community Affairs Committee Chairman.

Prior statewide appointments include the Florida Economic Growth and International Development Commission.Has been honored for:

• Easter Seals, Chairman. • FCCA Foundation.• Cystic Fibrosis Foundation.

• Bankers Club Board of Governors, Chairman.• La Gorce Country Club President, 3 years.

Andrew K. Horton ~ Account Manager, Shore Excursions


Andrew joined Royal Caribbean in 1995. As Account Manager, he is responsible for the productdevelopment, implementation and management of the tour product in the Caribbean, Canadaand New England, Central America, Baja California and Mexican Riviera regions.

Federico Gonzalez-Denton ~ Director, Government & Community Relations, Latin America & the Caribbean

Federico Gonzalez-Denton is responsible for directing RCCL's policies and objectives involving matters of government and community relations in the Caribbean and Latin American regions. Hisresponsibilities include analyzing proposed legislative actions to determine the potential impact onthe organization and develops RCCL's positions for the Caribbean and Latin American regions.

Federico has been responsible for legal and government relations at international, federal andstate levels and has directed legal and/or government relations departments in organizations such

as AARP and Wal-Mart. In addition to his government relations work he is a licensed attorney specialized in the mar-itime/admiralty field having worked in well respected maritime law firms in San Juan, Puerto Rico and New Orleans,Louisiana representing clients such as Chiquita Brands and Cargill.

He earned a B.A. degree in Political Sciences from the University of Puerto Rico, a J.D. degree from the Inter-AmericanUniversity and a LL.M. in Maritime Law from Tulane University and he is admitted to practice before the U.S. Court ofInternational Trade, the U.S. Court of Appeals for the First Circuit, the U.S. District Court for the District of Puerto Ricoand the Courts of the Commonwealth of Puerto Rico.


Marc Miller ~ Manager, Deployment Strategy

Marc Miller is the Manager of Deployment and Itinerary Planning at Royal Caribbean Cruises, Ltd.He joined the company in 2003 as an analyst in revenue management, but the last seven years hehas spent as part of the itinerary planning team. He now leads a small team focused on planningall itineraries for Royal Caribbean and Celebrity Cruises. Marc was also part of the original launchteam for Azamara Cruises developing the new products and itineraries, and continues to supportthem in his current role. Marc is originally from Michigan and graduated from Michigan StateUniversity with Bachelors degree in Marketing. He later attended University of Miami where hecompleted a MBA with a concentration in International Business.

Craig Milan ~ Senior Vice President, Land Operations, Royal Caribbean Cruises Ltd.President, Royal Celebrity Tours, Inc.

Craig Milan is the Senior Vice President of Land Operations for Royal Caribbean Cruises Ltd. Heoversees Guest Port Services (pier operations), Shore Excursions, Private Destinations,Commercial Development, Cape Liberty Cruise Port, port operations and government relations inthe Caribbean, Latin America and Asia for the Azamara Club Cruises, Celebrity Cruises and RoyalCaribbean International brands.

In addition, he holds the title of President for Royal Celebrity Tours Inc., which is the land touraffiliate of Royal Caribbean Cruises Ltd. Royal Celebrity Tours offers unique land tours in conjunction with CelebrityCruises’ and Royal Caribbean International’s cruises in Alaska, Canada, Europe, Australia and Asia.

He has held various management positions in the travel industry over the last 25 years, including President andCEO of SunTrips/Sunquest, Inc., a company of MyTravel plc. Earlier positions were with Certified Vacations,Continental/Eastern Sales, Inc., Continental Airlines and New York Air.

Paul Loughrin ~ Account Manager, Guest Port Experience


Paul Loughrin is the Account Manager, Guest Port Experience for Royal Caribbean Cruises Ltd. Heoversees the shore excursion program for Asia, Australia, New Zealand, South Pacific, MiddleEast, Cayman Islands and Jamaica for Royal Caribbean International, Celebrity Cruises andAzamara Club Cruises. He has worked in the industry for 20+ years, including onboard ships as aDive Instructor, Dive Manager and shore side managing the Aquatics & Shore Excursion programs.


A. Henry Lopez ~ Associate Vice President, Hotel, Food & Beverage Purchasing


Henry Lopez is responsible for the global supply of all hotel, food and beverage products for RoyalCaribbean International, Celebrity Cruises and Azamara Club Cruises. Henry began his cruiseindustry career as an Assistant Purser, later moving into the corporate office to focus on procure-ment. Over the years, Henry has coupled his passion for hospitality and business acumen to pro-vide the highest quality at the best value. Henry proudly leads over forty procurement profession-als that fanatically support our Hotel, Food and Beverage teams at sea and ashore.

Henry is a graduate of the Warrington College of Business at the University of Florida.



Capt. Howard A. Newhoff ~ Manager, Terminal & Port Security

Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises

From 1989 to now, Captain Newhoff has served as Manager, Security for Royal CaribbeanInternational and Celebrity Cruises lines. He is responsible for shore side security of cruise vesselfacilities and terminals in seaports worldwide. Other responsibilities include oversight of all com-pany customs and immigration matters. He liaisons with federal and local law enforcement agen-cies such as the Federal Bureau of Investigation, Customs and Border Protection, TransportationSecurity Administration, Customs and Immigration Enforcement, Drug Enforcement Administration,

Coast Guard, Secret Service, state law enforcement agencies, local police and overseas governments, embassies andconsulates concerning operational and security matters. He also insures that vessel and terminal operations comply withapplicable security laws, regulations and policies as well as monitoring international maritime terrorism risks and threats.Captain Newhoff is a member of multiple U.S. and international port security committees including the Cruise lineInternational Association (formerly known as the International Council of Cruise Lines) Security Committee.

Captain Newhoff served in the United States Coast Guard from 1965 until his retirement in 1989. He commanded fourCoast Guard cutters during his career. He has extensive maritime law enforcement, hostage and anti-terrorism matters.Others assignments included Plans Officer for coastal defense of Western United States, Liaison Officer to U.S. NavyShip Training Command in San Diego, Readiness and Training Officer for the Seventh Coast Guard District in Miami andAssistant Program Manager for Coast Guard Marine Science Program. He also has maritime command combat expe-rience in Vietnam.

Captain Newhoff earned a MBA Degree in Operations Management from National University in San Diego, CA, a MSDegree in Physical Oceanography from Florida State University in Tallahassee, FL and a BS Degree in MarineEngineering from the U.S. Coast Guard Academy in New London, CT.

Robert Moroney ~ Manager, Worldwide Port Operations

Robert Moroney is accountable for the management of all port operations in the North American,Canadian, and Caribbean markets inclusive of RCCL’s Hawaiian, Alaskan and Mexican ports.Robert’s responsibilities include all operational and financial relationships as they relate to portauthorities, port agencies, stevedoring companies, etc. that fall under his particular region.Robert is tasked with contract negotiations, request for proposals, cost benefit analysis, day today operational effectiveness, and future deployment impacts.

Robert has been employed by RCCL since joining the company in 2003. Prior to his career in thecruise industry, Robert spent the previous 10 years coordinating and managing the extensive new store opening processfor the retail company Bed, Bath, and Beyond. Robert has a B.S. in business economics, as well as minors in person-nel administration and finance.

Dustin Nason ~ Director, Worldwide Port Operations

Dustin Nason is the Director of Worldwide Operations for Royal Caribbean International, CelebrityCruises, and Azamara Club Cruises, overseeing over 350 ports, in 92 countries, for 40 ships. In hiscapacity, Dustin oversees the management of the company’s global port agency network, all portrelationships, day to day vessel port operations, and strategic port initiatives.



Richard M. Pruitt ~ Director, Environmental Programs


Since May 2003, Rich Pruitt has served as the Director, Environmental Programs at RoyalCaribbean Cruises Ltd. He currently is responsible for developing corporate vision and strategicinitiatives and setting policy for all environmental regulatory compliance and continual improve-ment operations for the company. Royal Caribbean Cruises Ltd. is a global cruise vacation com-pany that operates Azamara Cruises, CDF Croisières de France, TUI Cruises, Celebrity Cruises,Pullmantur, and Royal Caribbean International. The company has a combined total of 38 ships in

service and three under construction. In addition to having ships call on every continent in the world, it also offers land-and rail-based cruisetour vacations in Alaska, Asia, Australia, Canada, Europe, Latin and South America and NewZealand.

Prior to joining Royal Caribbean Cruises Ltd., Rich served in the United States Air Force and the United States CoastGuard. Rich's marine safety career began in 1993, when he was assigned as a resident marine inspector at Colonna's,Norshipco and Newport News shipbuilding yards while assigned to the USCG’s Marine Safety Office Hampton Roads,in Norfolk, Virginia. In October 1995, he was selected to become the Chief, Port Safety and Security branch, and he heldthat job until 1997, when he was transferred to the position of South Florida Oil Pollution Planning Officer at MSOMiami. In 1999, Rich was selected to become chief of the USCG Passenger Vessel Control Verification Examination (CVE)School, where he directed the USCG's Center for Excellence for foreign passenger vessel examinations. As a seniormarine inspector, Rich also served as the port state control program leader and casualty investigator, responding to seri-ous marine accidents involving all types of casualties.

Rich was selected to become the inaugural USCG Passenger Vessel Safety, Prevention and Mass Rescue Operationsprogram manager at USCG headquarters, where he served until his retirement in 2003.

Rich holds an Environmental Master of Business Administration degree from Florida Atlantic University. He also earneda Bachelor of Arts degree in Management from National Louis University and an Associate’s degree in RussianInterpreting from the Community College of the United States Air Force.

Rich is a life long Florida resident, and he and his wife Margy live in Plantation, Florida. They have three children andfour grandchildren.

Martha Olano ~ Specialist, Government Relations - Caribbean, Latin America and Asia

Martha Olano forms part of the Government Relations team at RCCL since October 2007. She firstworked for Royal Caribbean from 1997-1998 as an International Ambassador onboard the ships,later rejoining shore side in 2005-2007 as International Specialist for Royal Hotel Operations.

Martha was born in Colombia where she first followed studies in Business Administration, andgraduated later in Hotel Management from the University of Houston.

Before joining Royal Caribbean, Martha lived in Europe, Latin America, South East Asia and the USA, where she workedfor several International organizations such as Inter-Continental, Hilton, Four Seasons Sofitel, UNICEF and the WorldExpo, and between 2001 and 2005, she created and managed "Couette & Croissant", her own Bed and Breakfast inProvence, Southern France. Besides her fluency in Spanish, English, French and Italian, she speaks Dutch and Portuguese.



Miguel Reyna ~ Manager, Commercial Development

Miguel Reyna joined Royal Caribbean Cruises Ltd. (RCCL) in 2001. At RCCL, he has managed var-ious projects in the areas of Accounting, Supply Chain and Commercial Development. Currently,as Manager of Commercial Development, he plans, coordinates, and implements various portdevelopment and mixed-use project investments. He also oversees the operational and financialperformance of various RCCL investments. Miguel recently implemented the development of theRoatan Town Center, a $15 million waterfront commercial village at the Port of Roatan, Honduras.

Prior to joining RCCL, Miguel worked as a Senior Consultant specializing in business processreengineering and as a Capital Programs Manager for the Metropolitan Transportation Authority of New York.

Miguel holds a B.S. degree in Industrial Engineering from Universidad de Lima, Peru. He holds a Masters Degree inPolicy Analysis from the Harriman School at the State University of New York at Stony Brook and an MBA in Financefrom the Stern School of Business at New York University.

Nancy R. Ramos ~ Director, Shore Excursions Sales and Marketing

Nancy is a strategic marketer with extensive experience in the development of global marketingstrategies and leading cross functional teams in the implementation of integrated marketing communications. She began her career with Royal Caribbean 10 years ago and has held variouspositions throughout this time. Prior to joining our organization, Nancy served as Director,International Marketing where she oversaw marketing strategy and executions for our threebrands in 14 international markets. She and her team were instrumental to International's strate-gic growth and helped open offices in Australia, Brazil, China, France and Mexico. Prior to thisrole, Nancy managed Marketing Communications for Latin America and the Caribbean and

worked very closely with our International Representatives in the region in building awareness for our brands and introducing the non visa product from Panama.

Prior to joining Royal Caribbean, Nancy worked for The Walt Disney Company in Orlando where she was responsible forUS Hispanic and African American marketing and for AT&T in San Juan where she oversaw marketing initiatives in theCaribbean and Latin America. A native from Puerto Rico, Nancy graduated with a degree in Business Administration andMarketing from Nova Southeastern University.



Doug Santoni ~ Sr. Vice President, Strategic Planning and Continuous Improvement

Doug Santoni is the Senior Vice President of Strategic Planning and Continuous Improvement forRoyal Caribbean Cruises Ltd., a global cruise vacation company that operates Royal CaribbeanInternational, Celebrity Cruises, Pullmantur, Azamara Club Cruises and CDF Croisieres de France.The company owns a combined total of 40 ships and has one under construction and two underagreement.

Doug joined Royal Caribbean in 1997 and now leads the organizations responsible for the com-pany's strategic planning efforts, deployment and itinerary planning, and continuous improve-

ment. In his prior role at RCL, he had overseen the company's revenue management organization, as well as air/sea.When he joined RCL, Doug served as RCL’s Director of Business Solutions, an internal consulting role focused on oper-ational and cost efficiencies in several areas of the company.

Prior to Royal Caribbean, Doug held management positions with American Airlines in Dallas and in Los Angeles, andwith Electronic Data Systems (EDS). At American Airlines, he held roles in corporate Operations Research, domestic andinternational pricing and yield management, and Sales. At EDS, he worked in a consulting capacity supporting customers in the Travel and Transportation.

Doug holds an undergraduate degree in Operations Research and two Master's degrees from Cornell University inIthaca, New York.

Michael Ronan ~ Vice President Government Relations, Caribbean, Latin America & Asia

In January of 2007, Michael Ronan was promoted to Vice President of Government Relations forthe Caribbean, Latin America & Asia regions. This advance gives Ronan the opportunity to havean even greater impact on governmental and community relationships for Royal CaribbeanInternational, Celebrity Cruises & Azamara Club Cruises.

From 1989 to 2007, Ronan occupied various positions that oversaw the company’s destinationprogramming, development , operations and government relations in all of its destinations.

Ronan joined Royal Caribbean International in 1989 as Director of Port Planning, a newly created department within thecompany’s Hotel Operations department. His responsibilities included shore excursions, port agent selection, theberthing of ships worldwide and industry associations.

Prior to joining Royal Caribbean, Ronan worked for Norwegian Cruise Line as Director of Cruise Programs. He also spentmore than 12 years as an owner and manager of two tour and excursion companies that serviced major cruise lines visiting the Dominican Republic. He served in the Peace Corps in the Dominican Republic.

Today, Ronan represents Royal Caribbean Cruises Ltd. in the Florida-Caribbean Cruise Association as Vice-Chairman of the organization’s Operations Committee. He also is on the board of the Caribbean TourismOrganization, the US Mexico Chamber of Commerce and the Board of Trustees of the Pan American DevelopmentFoundation (PADF).


Juan C. Trescastro ~ Vice President, Port OperationsRoyal Caribbean International, Celebrity Cruises & Azamara Club Cruises

Juan C. Trescastro, a graduate of Columbia University is an 11-year cruise industry veteran and isthe Vice President of Port Operations, Guest Port Services for Royal Caribbean Cruises, Ltd. Inhis current position, he oversees all port operations in 400 ports worldwide for Royal Caribbean,Celebrity Cruises and Azamara Club Cruises. Juan is also responsible for all guests services land-side in more than 40 turn ports, this consists of Hotels Transfers and meet and greet services atthe airports and piers.

John Weis ~ Vice President, Guest Port Experience

John Weis is currently the Vice President of Guest Port Experience for Royal Caribbean CruisesLtd. In this role John oversees all aspects of the shore excursion operations worldwide for RoyalCaribbean International, Celebrity Cruises & Azamara Club Cruises.

John joined Royal Caribbean in 1998 and has held various management positions inAccounting/Finance, Supply Chain/Logistics, Private Destinations and most recently in Guest PortExperience. During his tenure, he was in charge of the redevelopment project at Labadee (RoyalCaribbean’s Private Destination) including the construction of a pier and development of one of

the first public/private partnerships with the government of Haiti. He was also assigned to the Clinton Foundationassisting in the reconstruction efforts in Haiti after the 2010 earthquake. In addition, John has played an active role aschair of the United Way Fund raising campaign at Royal Caribbean for two years and serves on the Audit Committee forFood For the Poor.

John is a graduate of Florida Atlantic University and is a CPA. He is married and has two children.


John F. Tercek ~ Vice President, Commercial and New Business Development

Since 1999 John Tercek has created shoreside infrastructure projects and ventures to supportRoyal Caribbean Cruises Ltd.’s strategic growth objectives, including the development of port andcommercial facilities

John Tercek was a partner in a Wall Street real estate investment firm in the 1980s before becom-ing a principal in several property development firms in the 1990s. His professional career includesfinancing and developing over US$1.5 billion of retail, residential and commercial properties, co-generation power projects and port infrastructure projects in America, Europe and the Caribbean.

Tercek holds a degree in economics from the University of Pennsylvania, and a J.D. degree from Fordham University LawSchool. He is a licensed attorney in New York State.

Adam M. Goldstein ~ President & CEO

Adam Goldstein was named President & CEO of Royal Caribbean International in 2007. Goldsteinoversees all aspects of the 22-ship Royal Caribbean International brand, as well as InternationalSales & Marketing, Land Operations and Government Relations for the company. Goldstein hasserved in positions with similar responsibilities since 2002.

Goldstein has been with the company since 1988. Prior to 2002 he held the positions of SeniorVice President, Total Guest Satisfaction; Senior Vice President, Marketing; Vice President,Marketing; Vice President, International Sales and Marketing; Director, Market Development; and

Corporate Secretary to Royal Caribbean’s Board of Directors.

Goldstein has served on the Board of Directors of the Travel Industry Association of America (TIA), now known as U.S.Travel Association, since 1993. He was National Chair of TIA in 2001. Goldstein formerly served as Chairman of theBoard of Trustees of Our Kids, Inc. from 2007 to 2009, a nonprofit with oversight responsibility for foster care and relat-ed services for approximately 4,000 children in Miami-Dade and Monroe counties. He currently serves on the Our KidsAdvisory Board.

In 1998, Advertising Age named Goldstein to the “Marketing 100,” the magazine’s annual roundup of the best andbrightest American and international marketing minds.

Goldstein graduated with honors from Princeton University, majoring in public policy at the Woodrow Wilson School ofPublic and International Affairs. He also has a law degree from Harvard and an MBA with distinction from INSEAD, theEuropean business school in Fontainebleau, France. Goldstein and his wife have two children and live in Coral Gables, FL.


Royal Caribbean International


300 Elliott Ave West • Seattle, WA 98119 • Tel: (866) 755-5619 • Website: www.seabourn.com

Seabourn is a company that provides ultra-luxurycruises on small, yacht-like ships to the most desir-able destinations in the world. In the more than 20years that Seabourn has served its guests, it hasconsistently been rated not only among the topcruise lines, but also among the world's premiervacation choices.

The key features that set Seabourn apart from othercruise lines are:

• A superior level of personalized service made possible by our smaller ships,

• Elegant, spacious all-suite accommodations,• Superb cuisine served in a style matching the

finest restaurants ashore,• Exceptional delivery of a wide variety of

intriguing destinations.

Seabourn

Seabourn Legend 1993 208 10,000Seabourn Odyssey 2009 450 32,000Seabourn Pride 1989 208 10,000Seabourn Quest 2011 450 32,000Seabourn Sojourn 2010 450 32,000Seabourn Spirit 1988 208 10,000


Fleet Statistics

Seabourn Quest

...Live the Legend.

USA Tel: 212 867 2950 Canada Tel: 416 362 4242 UK Tel: 207 341 7000 France Tel: 33 1 48 25 74 60 Germany Tel: 49 69 89 00 9081 Head Office: Tel: 758 452 4094 Email: [email protected]

Eons before the arrival of Columbus, the Arawak Indians would make their ritual escape to the sacred pinnacles of the beautiful Pitons in the cool dawn. As their whispers flowed with the mystical trade winds weaving between the mountains, they would become one with the Great Spirit, and rejuvenation would begin... ...Live the Legend.

Legendary Saint Lucia

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2012 FCCA Cruise Industry Highlights

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