14 POSTAL RECORD I NOVEMBER 2012 NATIONAL ASSOCIATION OF LETTER CARRIERS What does the American public think of when it thinks of letter carriers? People know that we provide hand-delivered personal service to every home, every business, every American. They trust us—voting us the most-trusted federal workers six years in a row. They know that we deliver the finest and most affordable postal service in the world. And they know we do it six days a week. But some who were in need know that carriers answer the call as heroes.
Transcript
14 POSTAL RECORD I NOVEMBER 2012 NATIONAL ASSOCIATION OF LETTER CARRIERS
What does the American public think ofwhen it thinks of letter carriers?
People know that we provide hand-delivered personal service to every home, every
business, every American.
They trust us—voting us the most-trusted federal workers six years in a row.
They know that we deliver the finest andmost affordable postal service in the world.
And they know we do it six days a week.
But some who were in need know that carriers answer the call as heroes.
NATIONAL ASSOCIATION OF LETTER CARRIERS NOVEMBER 2012 I POSTAL RECORD 15
“Quite simply, carriers arethe glue that binds theircommunities together.Through communica-
tion. Through charity. Through hero-ism. These are the things we do best.And you’re about to meet this year’sbest of the best,” NALC PresidentFredric Rolando told the large audi-ence assembled at the annual NALCHeroes of the Year Awards luncheon.
The event was held Sept. 20 in thenation’s capital, with attendees includ-ing the union’s resident national offi-cers, leaders of other postal unions, topPostal Service executives and otherhonored guests. In the yearly eventshowcasing special acts of bravery andcompassion by letter carriers, theNALC honored six members and aspecial friend as its 2012 NationalHeroes of the Year.
Before presenting the awards, Rolando thanked the panel of indepen-dent judges who reviewed the storiesabout heroic and humanitarian actspublished in The Postal Recordbetween July 2011 and June 2012.Those who selected this year’s recipi-ents were: Bud Biscardo, AFL-CIOCommunity Services liaison at theUnited Way of America; Richard Bowers, chief of the MontgomeryCounty, MD, Department of Fire and Rescue Services; and RichardDaschbach, chairman and chief judge ofthe Employees’ Compensation AppealsBoard at the U.S. Department of Labor.
Rolando also recognized a numberof special guests, including Postal Regulatory Commission ChairmanRuth Goldway, National Rural LetterCarriers’ Association PresidentJeanette Dwyer and USPS Vice Presi-dent of Labor Relations Doug Tulino.
The president then introducedUSPS Chief Human Resources Officerand Executive Vice President AnthonyVegliante.
In brief remarks, Vegliante said,“What these individuals have done during the past year is what makes the Postal Service unique. It’s just notabout doing a job, but it’s about beingpart of a community.” He went on tosay that involvement in the communityis what makes the Postal Service brandso strong.
Rolando then called on AFL-CIOExecutive Vice President Arlene HoltBaker, who told a story about herelderly mother, who lived alone. Shewould tell Baker not to worry, because,“ ‘My letter carrier always knowswhat’s going on with me.’
“It wasn’t just my mother; it was somany of the other mothers in the com-munity I grew up in,” Baker said.“Without the letter carriers, and yourconnections and your understanding of what was happening in that commu-nity, their lives would not have been atthe level that they were. So, I thankyou for what you do.”
Rolando took the opportunity of theheroes event to celebrate the 30thanniversary of the Carrier Alert pro-gram. The program allows elderly orhomebound patrons to ask their post-master or carrier to add to the mail-box a Carrier Alert sticker and regis-ter emergency contact information. If the carrier sees a sign that some-thing is amiss—such as accumulationof mail—the carrier will try to contactthe patron. If that’s not successful,the carrier will work with the pro-gram’s community partners to alertthe emergency contacts the patronregistered.
NALC President FredricRolando welcomes thecrowd to the NALC Heroesof the Year luncheon.
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“For those without friends or familynear, the knowledge that their lettercarrier—a person they know and oftenthe only person they see all day—iskeeping an eye out for them can be amajor relief,” the president said.
Rolando then recounted each hero’sstory to the crowd before presentingthe awards. Their stories are found inthe following pages of this issue of ThePostal Record.
During the individual presentations,Rep. Jon Runyan (R-NJ) arrived to con-gratulate Hero of the Year Tom Logue(see story, page 23). “I think a lot oftime what we miss in America, we seethings happen and don’t react. That’struly what being an American is; it’sabout sticking that hand out and helpingpeople. And helping people you don’tknow. That’s one of the true prides ofbeing an American.” He went on to saythat he is proud to stand with NALC onits fight to save the Postal Service.
The honorees were selected fromamong 200 nominees, whose storiesof heroism and community servicewere published over the course of ayear in this magazine. Those storieswere collected into a booklet, A Year’sWorth of Heroes, which was distrib-uted to the attendees.
“As you leave here and head backfrom Washington to your communitiesthroughout the country, I’d like you tolook around and see how many carri-ers you come across, out there, deliv-ering their routes, every day,” Rolandosaid in closing. “And when you do, Ihope you feel a little reassured know-ing that if there’s a fire, a car crash, anelderly person trapped in their house,
or a crime in progress, those carrierswill stand up to be the differencebetween life and death.
“That’s one more way we deliver forAmerica.”
Heroes in the mediaOn Sept. 21, “ABC World News
Tonight” named letter carriers “Personsof the Week” in a segment that focusedon this year’s NALC Heroes of the Year.The piece mentioned several of the hon-orees and what they had done, inter-viewed them, showed video from thisyear’s heroes ceremony with PresidentRolando presenting them with awards,talked to those rescued, provided his-torical context, and overall got acrossthe message of carriers’ value and dedi-cation to the communities we serve.
That was just one of the mediareports on the heroes. USA Today ranan article on page 2 of its Sept. 21issue under the headline, “Mail carrier‘heroes’ are eyes, ears, noses forroutes.” The story was reprinted in theDetroit Free Press. The Washington Postand Bloomberg also had stories on allof the honorees, with The Post runninga follow-up photo report on the event.
Several regional media outlets ranstories about their local heores, includ-ing pieces in the Chicago Tribune,Duluth News Tribune, The Virginian-Pilot, and several New Jersey newspa-pers and various radio and tv stations.
You can see the ABC video, alongwith videos of all of the heroes telling their stories on the nalc web-site at nalc.org/commun/heroes/index.html. ✉
Above: President Rolandorecounted each hero’sstory to the crowd.
“ABC World News Tonight”named letter carriers asthe persons of the weekafter reporting on theheroes event.
Bil Keane
As a cartoonist from an early age,Bil Keane’s livelihood relied onhis letter carrier collecting and
delivering the mail. There was no Inter-net or fax; the comic strips traveled byU.S. Mail to the syndicate, which deliv-ered them to newspapers across thecountry. His son, Jeff Keane, who nowdraws and writes “The Family Circus,”believes that it was his father’s apprecia-tion for those who deliver the mail thatmost likely led him to devoting a car-toon every year on the second Saturdayin May to the NALC Food Drive.
“Anything the letter carriers re-quested of him, he would have done,”Jeff Keane said. “He moved from Penn-sylvania to Arizona, basically becausehe knew that all he really needed was a mailbox to survive. They camethrough for the 50 years that ‘The Family Circus’ has run.”
NALC’s former Food Drive Coordina-tor Drew Von Bergen remembers thatKeane, who lived in a suburb in Arizona,donated a cartoon to Phoenix Branch576’s drive either in the pilot program in1991 or in the first national drive in 1993.
“I called Keane and asked him if hewould allow us to use a cartoon on anational basis, instead of just in Phoenix,and he readily agreed,” Von Bergensaid. He would ask Keane for a new car-toon every year, and Keane was happyto oblige. “It was clear that he was veryinterested in the drive and what it did tohelp people and was very happy that somany branches used his artwork toencourage citizens to donate food.”
Keane’s generosity, not just in usingthe day-of cartoon as promotion, but inletting NALC branches use the imageon signs, T-shirts and banners, led tothe children characters of “The FamilyCircus” becoming the faces of the NALCFood Drive.
“Keane’s draw-ings served as asort of unofficiallogo for each year’s drive,” NALCPresident FredricRolando said. “Hischaracters were sofamiliar to our cus-tomers that, whenyou saw the image of Billy, Jeffy, Dollyor P.J. on a promotional poster, bag or T-shirt, it seemed as if a close, trustedfriend was encouraging you to dig deepto help feed the hungry.”
Keane had drawn several stripsbefore launching the single-panel “Family Circus” comic strip in 1960.Today, it appears in nearly 1,500 newspa-pers. Although he officially retired a fewyears ago and turned his pen over to hisgrown son Jeff, he continued to provideideas and jokes for the daily strip upuntil his death last November.
The judges were moved by Keane’sgenerosity, and decided that awardinghim the first-ever Legacy Award wouldbe “a small way to pay back his talent,”they said
With more than a billion pounds offood collected since Keane donated hisfirst cartoon to NALC, it’s a legacy hisfamily and America’s letter carriers cancertainly be proud of. ✉
Legacy Award
Bil Keane
Below: Jeff Keane gives an emotionalspeech about what the letter carriersmeant to his father.
Bottom: The gathering gives a standingovation to Bil Keane’s memory.
Charlie Rose of Athens, OH Branch 997
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A thens, OH Branch 997 memberCharlie Rose has gone from help-ing individuals to helping whole
communities. In the past he’s helped aperson who was having a heart attackand aided police officers find a suspectthey were pursuing. But the reason hewas honored with the 2012 Special Car-rier Alert Award is because of his nose.
The 23-year postal veteran estimatesthat, in the past three years, he hasdetected at least a dozen natural gasleaks through out his route. In eachcase, he informed a resident of his sus-picions, and the local gas company laterconfirmed it as an actual leak.
In fact, because of all of the problems,the gas company has decided to replacegas lines in the area as part of a $1.2 mil-lion project that aims to replace 17,235
feet of pipe. “Not only am I proud of thefact that I’ve been involved in situationswhere I may have saved people’s lives,but I’ve tried to protect people in thefuture by helping to bring on theserepairs,” Rose said.
Many local residents have been vocalabout Rose’s contributions to theirneighborhood. Jane Lyons, a residenton the carrier’s route, called the gascompany based on a note Rose left. Shehad smelled a strange odor from time totime, but took Rose’s suggestion seri-ously. “Basically, Charlie saved ourlives,” she told the local newspaper. “Idon’t know how many people wouldhave left a note like that. I’m quitethankful that he cared enough to leavethat message. Were it not for his goodnose, we may not be here.”
“We’ve got infrastructure that goesback to the FDR administration,” Rosesaid. And thanks to his four to five tripsto the city council, 4,500 to 5,000 newrental properties in the area also will berequired to have carbon monoxidedetectors.
“He has tremendous community con-nection,” the NALC judges said. “Hewas a sustained advocate for the safetyof thousands of people. He took care ofneighborhoods—plural.”
Rose said he just looks out for hiscustomers, who he considers an ex-tended family. “When letter carriers seea problem when they’re delivering themail, it’s not unusual that they’ll help,”he said. “That’s why I think it’s soimportant that the American public real-ize what an important thing it is to havea mailman there six days a week and notfive. Who knows if they cut back if thatSaturday that the mail wasn’t deliveredis a day that we could have smelled,heard or saw something that we couldhave helped stop from becoming a dan-gerous situation?” ✉
Special Carrier Alert
Charlie Rose receives his award from President Rolando.
Celia Ruiz of Virginia Beach, VA Branch 2819
NATIONAL ASSOCIATION OF LETTER CARRIERS NOVEMBER 2012 I POSTAL RECORD 19
“Ihad just put my 6-year-old on thebus when it happened,” VirginiaBeach, VA Branch 2819 member
Celia Ruiz said, recalling the start of aparticularly harrowing morning last Jan-uary. Once Ruiz’ daughter had climbedsafely onto the school bus, the carrierheard a loud noise. She saw in horrorthat her neighbor’s children had beenthrown airborne after being struck by adrunk driver. “When I turned around, allI saw was people falling from the sky,”she said.
Ruiz, who has been a first aid respon-der for the past four years, jumped intoaction. “My first thought was, ‘These arekids, and kids I know. My daughterstays with them after school,’ ” she said.“I had to help.”
“At first I panicked,” Ruiz said, butshe quickly assessed the situation. Thefather was moving and conscious andthe two young girls were moving theirlegs, but the 5-year-old boy, David, wasoddly still. His grandmother was on thescene and beat Ruiz to him. The womanbegan trying to move him. Ruiz tried tocalm the woman and explain to her thatDavid needed to stay still.
Ruiz called 911 and stayed on the linewith the operator as she checked theboy’s pulse—very weak—and thenbegan CPR. The amount of blood on thechild’s face presented a challenge, so atthe operator’s prompting, Ruiz removedthe child’s backpack so the boy waslying on a hard, flat surface. “This time,there was no pulse,” she said. “I gavetwo rescue breaths and began chestcompressions. It felt like a long time, butit was probably two to three minutes.”
As she completed these actions, Ruizkept everyone calm and still to preventfurther injury and assured the rest ofthe family that help was on the way.Though her arms began to tire, shepressed on with the CPR until emer-gency responders arrived to continue totry to revive him. Ultimately, they weresuccessful.
Ruiz, an 11-year postal veteran, wasjust happy she was able to be there thatday. “It hits really close to home. I feellike he was my own child,” she said. “Icouldn’t not help.”
The carrier also said that she wasglad she had had the proper training.“Now I know I can do it,” she said. “AndI’m recruiting for more first respondersat my station. The reason I took thetraining was because I have little kids at home.”
Judges said that Ruiz’ actions wereespecially heroic because “a lot of peo-ple are afraid to engage physically. Shesaved this kid’s life.”
Ruiz said she’s just thankful thatDavid is going to be fine. “I feel honoredto be used as a tool in helping out thisfamily in a time of need,” she said. ✉
Eastern Region Hero
Celia Ruiz is named Eastern Region Hero of the Year.
Mike Sylvester of Duluth, MN Branch 114
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Arunaway vehicle headed straighttoward Mike Sylvester as he washeading up a street at the start of
his route on Saturday, Feb. 4. The vehi-cle was careening out of control downthe sidewalk at high speed, knockingover traffic signs and telephone poles inits path before it ran into a house abouthalf a block ahead of him.
“[The car] sent a large cloud of debrisinto the air, as well as chunks of con-crete, which showered down on theintersection to which I was pulling up,”Sylvester said. The vehicle kept goinguntil it finally came to a complete stopagainst a telephone pole mere feet fromwhere the Duluth, MN Branch 114member was sitting in his vehicle.
Sylvester secured his LLV, then “Igrabbed my phone and dialed 911 as Iran to the vehicle,” he said. Anotherbystander also saw what had happened,and as the two approached the vehicle,they noticed that the car’s fuel tank waspunctured and rapidly leaking gas, andthat smoke had begun billowing fromunder the hood. To make matters worse,the car also had ruptured a natural gasmeter and gas line at the house.
Sylvester approached the vehicle andcould see that the driver was an elderlywoman. “I honestly thought that it wasentirely possible that she wouldn’t bealive,” he said. “I wasn’t sure what I wasgoing to find when I opened the door.”
He was able to speak to her throughthe broken driver’s-side window. Peoplewho now surrounded them beganyelling, “It’s going to blow!” and tellingthem to vacate the area, fearing that thecar would soon explode.
The carrier continued to speak to the911 operator as this was happening. “Weopened the door, and as the other guyworked to unjam the seat belt, I had touse my body to bend the door outwardso we could get the victim out,”Sylvester said. Gasoline continued toleak and the natural gas smell becamemore and more pungent, but the twocontinued to try to get the woman out.Sylvester asked if she was hurt, and sheresponded that she didn’t think so. Heasked if she could move, and she said,“Yes.” “We then each put an arm under
her shoulder and carried her out of dan-ger as I continued to relay informationto the dispatcher,” the carrier said.
Sylvester asked the woman if he couldnotify anyone, and he subsequentlycalled her husband to fill him in. Thewoman said she suspected that herbrakes failed, but she “was so dis-oriented, she couldn’t remember whathappened,” Sylvester said. “It was a miracle she survived.”
Once responders arrived, Sylvestergave a statement and told them thewoman’s information before continuingon with his route. Officials also gotready to evacuate several blocksbecause of the potential for a gas-lineexplosion. “The car was completelytotaled,” the carrier said. “Officialscouldn’t even tell the make or model.”
The eight-year postal veteran didn’tclaim any heroics, saying that he justreacted. “I would hope someonewould help out if it were one of myfamily members,” he said. “I thinkpeople should have a moral obligationto help others.”
In selecting Sylvester, judges calledthe carrier’s efforts “a life-saving actworthy of extreme recognition.”
The woman Sylvester saved told him,“I might have died if you didn’t help out.”
Sylvester has received all kinds ofpositive responses, but he was justdoing what he had to do. “I’m just some-one who delivers the mail,” he said.“People need to know we’re there forthem no matter what.” ✉
Central Region Hero
While accepting the Central Region Heroof the Year award, Mike Sylvester talksabout the importance of carriers beingout in the community six days a week.
Mike Hollmann III of Phoenix, AZ Branch 576
Hearing dogs barking and a woman’svoice shouting “No! No!” joltedcarrier Mike Hollmann III to
attention as he was preparing for hispark-and-loop route on Oct. 24. He hur-ried toward the cries.
As he got closer, “the dog barking gotmore aggressive,” Hollmann said, “andthe ‘No!s’ turned into screams.”
The Phoenix, AZ Branch 576 memberran down an alley and climbed up to seeover a 6-foot secured fence and saw thatthree dogs, including two pit bulls, wereattacking each other and the womanwho was lying on the ground near herwheelchair.
“She had her hand on one dog,” thecarrier said, and it looked like thewoman had possibly even tried to throwher chair at the dogs to get them awayfrom her. The woman had been bitten afew times and had a few puncturewounds. “There was blood on the ani-mals and blood on her,” Hollmann said.
The carrier dialed 911 and talked to adispatcher about what he saw as hetried to use his dog spray to halt the ani-mals. “My dog spray had an effect forabout half a second,” Hollmann said. “Itwas hard to stand there and watcheverything going on.” Hollmann stayedon the line while he simultaneously triedto distract the animals until policearrived.
When responding officers arrived,the carrier hung up with the 911 opera-tor and climbed down off the fence asthe police continued to fight off thedogs. “I heard a shot fire,” Hollmannsaid. An officer had killed one of themore aggressive dogs.
“I kept asking the lady, ‘Are youOK?’ ” Hollmann said. “She was strain-ing for breath.” When police and thewoman assured Hollmann that the situ-ation was under control, he left to con-tinue his route.
As the carrier passed by the scenelater on his way back to the post office,he noticed there were police still aroundand media outlets clamoring to find outwhat happened. Hollmann approachedone plain-clothed officer to get anupdate on the situation. It turned outthat all the dogs had been chasing a rat
when they started biting each other andthe woman. The victim had been takento the hospital for her injuries, but wasgoing to be OK.
“In this terrifying encounter, one dogis bad enough, but three is even worse,”the judges said in selecting Hollmann asthe Western Region Hero of the Year. “Ittakes an act of courage to jump thefence to save a life.”
Hollmann said his efforts were justpart of a day in the life of a letter carrier.“Myself and other carriers are out thereevery day, and sometimes we need tohelp people,” the 17-year postal veteransaid. “I’m honored to think that some-one considers me a hero.”
Though he said he doesn’t like beingaround dogs, Hollmann said, “Would Ido it again? Yes, I would.” ✉
Western Region Hero
NATIONAL ASSOCIATION OF LETTER CARRIERS NOVEMBER 2012 I POSTAL RECORD 21
Mike Hollmann III receives hisaward for helping to rescue awoman from three vicious dogs.
Cassandra Summers of Naperville, IL Branch 1151
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When a woman who has breastcancer sees Cassandra Summers walk into her
room, she knows things are going to get brighter.
That’s because Summers, aNaperville, IL Branch 1151 member,specializes in going to the homes ofwomen with breast cancer and com-pletely redecorating their rooms. Intheir time of difficulty, she bringsencouragement and comfort in theform of bright colors and pleasingpatterns.
The idea came to her when hercousin, Mary Ann Taylor, was diag-
nosed with breast cancer and began theexhausting treatment process. Summersfound that when she helped her cousinby tidying up or rearranging her room,it brightened her mood, too.
“I noticed with the chemo and radia-tion how it took two days for her to getback on her feet. It took a lot out of her,”Summers said. “I remember going overto visit Mary after the room makeoverand she would always be in her room,sitting up reading. Prior to themakeover, she would be in the livingroom watching TV, so I can truly saythat Mary loved the room even moreafter the makeover.
“What I remember the most are thesmiles on their faces when they
walked in the room for the first timeand both my mom and Mary said,‘This is beautiful.’ ”
After Mary passed away in January2008, Summers took the idea a stepfurther. Relying on her study of designat the Illinois Institute of Art, shefounded a non-profit group to redeco-rate the rooms of other breast cancerpatients. She named her enterprise“Mary’s Room.”
“After receiving the news that I wasselected to receive the NationalHumanitarian Award from the NALC,the song, ‘God Has Smiled on Me’came to mind and I felt extremelyblessed, honored and excited toreceive such a prestigious award,”Summers said.
“What I would like for people to know is that Mary’s Room is a non-profit organization and we arestill accepting donations and movingforward.”
The recipient of Summers’ latestroom makeover praised her work:“Accepting the fact that cancer hasentered your body is hard and goingthrough surgery, treatments andrecovery is even harder,” said thewoman, who is recovering from thecancer. “But I found a light of joy in Mary’s Room providing complimen-tary decorating services to me.
“Cassandra Summers of Mary’sRoom came to my house and began towork her magic,” she said. “The nextday Ms. Summers came back to putthe finishing touches on my room. Theanticipation was killing me; I was soexcited to see what my new roomwould look like. Moments later Iwalked into what look liked to me apage out of an IKEA book. My roomwas simply beautiful. I thanked Ms.Summers and the Mary’s Room orga-nization for all their hard work anddedication.”
“She is addressing a significant socialissue and going well beyond herself—enlisting donors, volunteers and part-ners,” noted the heroes award judges.“She’s giving women a whole new per-sonal environment after the rigors ofchemotherapy or radiation.” ✉
Humanitarian of the Year
Cassandra Summers is named theHumantarian of the Year for her workhelping women diagnosed with breastcancer.
Tom Logue of Cape Atlantic, NJ Branch 903
NATIONAL ASSOCIATION OF LETTER CARRIERS NOVEMBER 2012 I POSTAL RECORD 23
June 17, 2011—Father’s Day—wasjust another day at the beach forTom Logue of Manahawkin, NJ.
That is, until he spied a young boy beingpulled under the rough surf.
Logue, a member of Cape Atlantic, NJBranch 903, had warned his youngestson Matthew to stay close to shorebecause of a very strong undertow andheavy waves. While he played withMatthew in the water, he spied a boywith a boogie board going out to sea. Hesaw the boy try to yell for help, only tobe slammed by a large wave and disap-pear under the water.
“It was like someone had a ropearound him, pulling him out,” Loguesaid.
Logue quickly swam out to where helast saw the boy, but the boy was nolonger visible. Luckily, the boy’s boogieboard signaled his location, and Loguewas able to pull the boy’s head to thesurface. With the terrified boy clingingto his neck, Logue then had to negotiatethe undertow and unrelenting waves toget back to shore in water above hishead. “We were both getting hammeredby waves,” he said. “He was shaking thewhole time.”
Logue saw a very big wave headingtheir way, and waited for the impact. Butthe wave actually helped push themboth past the undertow, and Logue gotthe boy to safety.
That Father’s Day was a special onefor two fathers.
Matthew, who had seen the incidentunfold in seconds, said, “Way to go,Dad.” Matthew’s father emerged fromthe water a life-saving hero.
The father of the rescued boy thencame running, along with a lifeguardand bystanders. But the rescue wascomplete, and Logue handed the terri-fied but relieved boy to his father. Loguejokingly said “Happy Father’s Day” tothe boy’s father. Of course, it was nojoke for the father, who was near tears in gratitude.
After a few high-fives from the rest of his family, Logue thought that wouldbe the end of the story. But when areport on the incident, with his photo,appeared in The SandPaper, the local
newspaper in Surf City, NJ, Loguegained some fame.
“I never thought that I would get this much attention,” he said.Strangers bought him lunch and sent him thank-you letters. Postalpatrons stopped him to thank him and take his photo.
The Hero of the Year Award, Loguesaid, was “a complete surprise, and I’mvery honored.”
“Had he not done what he did, the child would have perished,” thejudges for the NALC hero award said. That this happened on Father’sDay, they said, is “another thing to celebrate.” ✉
Hero of the Year
Tom Logue receives the award for beingNALC’s National Hero of the Year.
