BSS/OSS Integration
Presented by Rex RogersV.P. of Information Services
BSS/OSS Integration
• MACC Product Goal for MBTC– Strategic Focus
• Where do you see the industry going?• What new product offerings are you pursuing?• Where can MACC enhance our systems to support these business directives?
BSS/OSS Integration
• MACC Product Schedule for MBTC– Breakout Sessions for Specialized Product Focus
• BSS/OSS Integration• Customer Master (CM)• Accounting Master (AM) • Application Interfaces (AI)
End User Billing CABS
• View of MACC Systems ‐ Pre‐integration
• Minimal automated communications between systems • Manual efforts and redundancy to capture data between systems• Teams segregated in functional Product Life Cycle (PLC) support
Initial Draft – Integrated Systems
• High‐Level Overview of MACC’s Existing Integrations
• Several two‐way communications within the MACC Product Suite
• Several automated functions to reduce manual and redundant efforts
• Teams now integrated to provide improved PLC support and knowledge sharing
BSS / OSS
End User Billing
MACC Mobile
CABS
Application Interfaces
AM/CM Integration
TMS
AM/CABS IntegrationePay Toolkit
eMACC Services
BSS/OSS Integration
• MACC Product Strategic Direction– Expanded Mobile Application Features– Expanded TMS Features with AM– Service Order and Trouble Ticket with Labor Hours– Web Reporting and Billing Data (BL67 and BL84)– Application Interfaces with Inventory / Equipment– Expanded Metered Broadband Functionality
BSS/OSS Integration
• What’s your Strategic Focus?– Where do you see the industry going?– What new product offerings are you pursuing?– Where can MACC enhance our systems to support these business directives?
BSS/OSS Integration
Questions ??
BSS/OSS Integration
Thank You !!
eBill ezPost Mobile Pay
Check Scanning
Home
integrated payments from customers’ online bank system
integrated web payments with bill and insert viewing
integrated payments and bill notification via cell phone
integrated payments via check scanning, with image capture of check and remittance stub
AM / CM Integration
Network Interface (NII)
Point‐of‐SalePOS
Billing and Cash Receipt
SchedulingCredit Refunds
Home
Sends credit account refund information to Accounting Payable for check writing
Interface between CM, AM, and Point‐of‐Sale for inventory and/or equipment billing and tracking
After billing is processed in CM, journal entries are sent to AM. As payment batches are processed in CM, journal entries can be sent to AM
During a POS register sale or AR invoice, users can launch CM scheduler to book a technician’s time
Retail sales from multiple offices and inventory locations
Application Interfaces
Video Internet Wireless CAD / Dispatching
Telephone
Home
Telephone switch provisioning and audit functions
Head‐end provisioning for subscriber information and services. Also provision set‐top boxes
Radius server authentication and provisioning subscriber information and services
Synchronization of subscriber information, services plant and equipment with mapping system. Also optional technician dispatching capabilities
Wireless switch provisioning and audit functions
Attend the AI Product session for more details on these interfaces
BenefitsTime‐off Requests
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View W2’s and
Paychecks
Labor Approval
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Time Reporting
Home** available 4th quarter 2012
Employees can record daily timesheets using customizable pay codes
Employees can monitor available and used paid time off, updated every payroll cycle
Employees can view their wage reports as soon as the payroll cycle is complete
Employees can submit a request for time‐off sending a notification to their manager for approval resulting in labor records on the timecard
Managers can review and approve labor for their employees from the TMS application
Web Self Care
Web Billing
On‐line Directory TMS
Management Reporting
Home
Standard and ad‐hoc reports for marketing, mediation, CABS, ePay Toolkit and eDataMaster
Customer web based functionality for the purchase of services, viewing call data, and reporting trouble
Customer access to research local phone numbers and addresses from the Telco website
Telco web based feature to control selective bill formatting
Telco employee based access to time reporting, review benefit data, and view W2 / paychecks
Map It
Web based map view of service order or trouble tickets with CM filtering options
Home
Payroll
General Ledger
Attend the AM Product session for more details on these modules
Accounts Receivable
Human Resources
Accounts Payable
Continuing Property
Records (CPR)
Inventory
Point‐of‐sale (POS)
Purchase Order
Stock
Fact Sheet
Billing
Capital Credits
Home
Inquiry
Plant
Service Order
Trouble
3rd Party
Attend the CM Product session for more details on these modules
Delinquents
Marketing
Prospect Management
ReceivablesScheduling
Accounting
Fact Sheet
3rd Party Modules
Home
E911Equal Access PIC / DA
LIDB / CNAM
Credit Bureau
Credit Card
Attend the AI Product session for more details on these interfaces
Directory AssistanceDirectory
PPV/VOD
End User Billing
Rating TollCM
Billing Update
Polling
Home
ReportingBill
Generation
Retrieve call records from the switches on a cycle basis
Applies a flat rate fee to call records for processing
Rerates the call data based upon plans purchased by the customer
Generates the actual bill statement, as well as creating files that be viewed through CM or eBill
Generates several reports to recap all the processing previously completed, as well as recurring charges from CM
Generates bill dollars by category to pass back into CM to reflect final billed amounts.
CABS
Carrier Access Billing
Home
OCN Billing
Attend the CABS sessions for more details on these CABS services
Special Access
Consolidated Billing
Billing process for switched access traffic billed to IXC’s
Billing process that combines small billed amounts from multiple MACC customers to generate one consolidated bill to the IXC’s
Billing process for special access circuits that can be billed to the IXC’s or directly to the end users
Bill process for wireless and reciprocal compensation traffic
AM / CABS Integration
Web Payments
CABS / GL
Home
CABS / AR
Monthly CABS revenue entries, once processed by MACC, can be imported directly into the General Ledger
Track monthly CABS payments using a web application.Transmitting payments to MACC will allow for past dues and late penalties to be applied to next month’s billing
Monthly CABS revenue entries can be imported into Accounting Master’s AR module. Invoices and payments will update the general ledger when posted
MACC Mobile
With a one‐time set‐up fee, MACC Mobile will be available to all existing CM users with a SQL and CM seat license.
Account InquiryInbox Trouble
View a list of assigned or all Trouble Tickets, as well as a list of Service Orders assigned to an individual or a Department
View selected information from the account inquiry features in CM
Provides same Trouble Ticket search capabilities as CM, as well as real time updates to Trouble Ticket information
SO Search
View a list of Service Orders using the same search capabilities as CM
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