© 2011 IBM Corporation1
Shared Services
DBA Infrastructure (ICDS)
Maximo
Lotus AMS
Security (IAM)
SAP
Rational Tools
ORACLE
© 2011 IBM Corporation2
Shared ServicesLotus AMS
© 2011 IBM Corporation3
Lotus Application Management Services
Capabilities
• Lotus Subject Matter Experts with Lotus certification in Notes/Domino development and administration
• Project Management • Planning and Resourcing
Visit our website: http://d06ad17d.portsmouth.uk.ibm.com/Projects/Leeds/Team/w3pt.nsf/
Value Proposition
• Use of industry best-practice in project and service management techniques and tools.
• Re-use of existing intellectual capital including “master index”, “Complaints and compliments” and our “Information Management Knowledge Database”
• The Lotus Notes security model is sophisticated and allows for the introduction of advanced security features into any application.
Technologies
• Lotus Domino Designer• Lotus Notes including:
• rich collaborative applications: • customer relationship management, • help desk• supply chain
• Integration with products such as a customers legacy systems, Websphere Portal Server, Relational databases
Specialising in the design, build and support of web based applications
Lotus Application Design, Development, Test and ImplementationResponsibility for the full application development life cycle for Notes applications: Requirements gathering and analysis, Application design, Build, Test and Implementation
Fully managed service including maintenance and enhancements Full ownership and end to end management of Notes services. Ranging from smaller implementations through to full suites of Lotus business critical applications. Each support service can be tailored to meet your particular requirements.
ConsultancyWith access to a portfolio of solutions, IBM Lotus Applications Management Services are able to demonstrate how the Lotus Notes infrastructure can be exploited beyond email features in order to maximise business benefit.
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A Centre of Excellence for Lotus application design and support services
© 2011 IBM Corporation4
Shared Services
DBA Infrastructure(ICDS)
Maximo
Lotus AMS
Security(IAM)
SAP
Rational Tools
ORACLE
© 2011 IBM Corporation5
Shared ServicesDBA
© 2011 IBM Corporation6
Database Administration
Specialising in the design, build and support of web based applications
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Capabilities• Database Subject Matter Experts• Planning and resource activities• Sizing estimates for database activities• Database consultancy
Value Proposition
• Assets - Scripts for database maintenance processes and software upgrades - low risk and cost effective
• Security cleared professionals available• Existing relationships with software group
to resolve any product related database issues
• Links with United States DBA Service Centre providing access to global resource
Technologies
• DB2 suite• Oracle• HADR – high availability disaster recovery• Windows, Linux, AIX, iSeries
Fully managed database environmentsOur Database shared service team are able to fully manage project database environments across all operating system and technologies. They can provide 24/7 support for both logical and physical database services for development, test and production environments:
• Proactive monitoring• Capacity planning• Tuning and Performance• Disaster recovery, backups and restores
Project enhancements – development and implementationThe team can provide database design enhancements inline with new project releases and change request implementations.
Proven subject matter expertise in database management
© 2011 IBM Corporation7
Shared Services
DBA Infrastructure(ICDS)
Maximo
Lotus AMS
Security(IAM)
SAP
Rational Tools
ORACLE
© 2011 IBM Corporation8
Shared ServicesSecurity (IAM)
© 2011 IBM Corporation9
Identity and Access Management (IAM) - Security
Specialising in the design, build and support of web based applications
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Fully managed support and pro-active monitoring of security systemsOur team offers a fully managed service for complex security identity and access management tools. They provide a wide range of services, responding to the needs of the specific environment and the tools (such as SAP) that they need to integrate with.Using our shared service can also provide significant savings in relation to support of these tools. The IAM shared services work seamlessly with the our consulting Security Practice and offer monitoring and out of hours support for client systems.
Customisation, tailoring and upgrading of security systemsIn addition to supporting existing implementations of security tools, the IAM team are also highly skilled in providing upgrades and enhancements as the project environment changes.
Providing premium security skills and expertise
Technologies
• Tivoli Identity Manager• Tivoli Federated Identity Mnager• Tivoli Access Manager (TAM)• TAM Enterprise single sign-on• Privacy Identity Manager• Oracle Identify Manager• Oracle Access Manager• IBM LDAP• IBM Directory Integrator (IDI)• IBM Privileged Identity Manager
Capabilities
• Deep subject matter expertise in security products
• Additional breadth of skills into areas such as operating systems and SAP to allow problem determination and solution development.
• Sales consultancy – defining solutions• Resource management & planning
activities
Value Proposition
• “E-security health check asset” – ensuring your project has identity and access management solutions in place
• MOD Security cleared professionals
• Accredited secure environment available at Greenock in the UK
© 2011 IBM Corporation10
Shared Services
DBA Infrastructure(ICDS)
Maximo
Lotus AMS
Security(IAM)
SAP
Rational Tools
ORACLE
© 2011 IBM Corporation11
Shared ServicesRational Tools
© 2011 IBM Corporation12
Rational Tools Services
Specialising in the design, build and support of web based applications
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Capabilities
• Deep subject matter expertise in..- Process / Portfolio management- Change and release management- Requirements management- Quality management- Configuration management
• Planning, architecture and implementation skills.
• Technical consultancy and education• Hosting and licence ordering
Value Proposition
• Accelerated start-up through the use of an established Rational tools cloud environment
• Leverage of AMS defined Rational templates providing adherence to IBM management systems and processes
Visit our wiki : https://w3.webahead.ibm.com/w3ki/display/UKRTS/RTS+Home
Technologies
• Rational Team Concert (RTC)• Rational Clearcase• Rational Clearquest• Rational Quality Manager• Rational Portfolio Manager• Rational Test Tools• Rational Requirements Composer
Managed hosting of tools on our cloud environmentOur full end to end managed shared environment saves significant costs to a project implementing Rational tools and allows for rapid deployment. Our solution provides built-in support for IBM’s Management Systems / processes using pre-configured standard solutions and best practice implementations. Our ongoing support allows you to focus on your project delivery rather than process / tool details.
Bespoke solutions / dedicated hosting When a dedicated environment is more appropriate for a project, the Rational team can consult, plan, execute and support tool implementation activities. Bespoke template solutions can also be developed to meet your client needs. We’ll also assist with the license ordering process, reducing lead-time and helping you benefit from GBS cost savings.
Configuration Management (CM)Configuration management experts who can refine or define your CM plans / processes and implement the appropriate build management software.
Specialising in consulting, hosting, support and deployment of Rational Tools
IBM Internal offering
© 2011 IBM Corporation13
Shared Services
DBA Infrastructure(ICDS)
Maximo
Lotus AMS
Security(IAM)
SAP
Rational Tools
ORACLE
© 2011 IBM Corporation14
Shared ServicesInfrastructure(ICDS)
© 2011 IBM Corporation15
Specialising in the design, build and support of web based applications
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Infrastructure Consultancy and Delivery Services (ICDS)
Capabilities
• Infrastructure Technical expertise• Infrastructure Consultancy• Planning, architecture and
implementation skills.• Shared Dev/Test Infrastructure• Cloud• Project Management, Resource
management and planning• License pooling and ordering• Connectivity to Clients
Value Proposition
• Reusable build assets and installation scripting• Accelerated start-up through the use of cloud or
virtualised environments• Cloud and Shared infrastructure provides cost
reduction and rapid deployment. • Cloud CoE in GBS• Partnered with global Development Support
Team who provide strategic development, test and tools services to accounts utilising global resources.
• Worldwide hosting locations available• Reduce license costs thought license pooling
and sharing• Security cleared professionals available
Visit our website :http://icds.uk.ibm.com/home
Technologies
• All key hardware and operating systems including Linux, Windows, AIX, Series X and P
• Installation and support of a wide variety of products including… Websphere MQ, Websphere Application Server, Websphere Portal, Message Broker, DB2, Oracle, Microsoft SQL server, Domino, IBM Http server, Tivoli Directory Server /LDAP, Cognos, Centreon.
Infrastructure - fully managed service in a traditional or cloud environmentICDS, partnered with the global IBM DST (Development Support Team), provide infrastructure and support services for both IBM internal and commercial clients. Our flexible and dynamic hosting, Traditional and Cloud, provide an accelerated start-up for development, test and production environments dependent upon project needs. Pro-active monitoring and support of systems includes:
• OS Support and Security Compliance • Environment and data - backup /& restore• Backup management for environments and data
Sales support environmentsThe ICDS team are also able to provide environments which can support sales activities and customer demonstrations.
Specialising in infrastructure, connectivity and support
© 2011 IBM Corporation16
Shared Services
DBA Infrastructure(ICDS)
Maximo
Lotus AMS
Security(IAM)
SAP
Rational Tools
ORACLE
© 2011 IBM Corporation17
Shared ServicesSAP & ORACLE
© 2011 IBM Corporation18
SAP and Oracle
SAP scope
Functional – FICO, SD, MM, HR, BI & EP
Technical - ABAP, Basis, Security
Level 2/3 support plus liaison with Level 4 SAP Software support
System checks; patch update advice and System Performance Assessment
Optional services
Minor enhancements
Out of hours support (severity1 Basis)
ORACLE scope
eBS, Siebel & PeopleSoft support
Client can select 2/3/5 functional areas
L2/3 functional technical & DBA services
Includes daily checks, monitoring, patch update advice
UK and GD delivery models
Optional services
Minor enhancements (UK model)
Out of hours support (severity 1)
NewOfferings
Proposition Overview
Pre-approved support offering for clients with low ticket volumes
Part head solution – 36 month contractFlexible tiers (bronze, silver, gold) with thin
layer of UK managementStandard SLOs, reporting, tools
SAP and Oracle shared services are now launched
Operational Approach
L1 GTS help desk (Maximo) Support hours 8.30-5.30 Mon –FriStandard reporting and Rational toolsUK DC service management and governance
© 2011 IBM Corporation19
Shared Services
DBA Infrastructure(ICDS)
Maximo
Lotus AMS
Security(IAM)
SAP
Rational Tools
ORACLE
© 2011 IBM Corporation20
Shared ServicesMaximo
Launching Q4 2012
© 2011 IBM Corporation21
Useful contacts
Alison Bird - UK Delivery Centre Leaderemail: [email protected]
Gary Linley - Shared Services Leaderemail: [email protected]
Carl Palay - Lotus Applicationsemail: [email protected]
For SAP, Oracle and Maximo Express enquiries please contact Alison Bird or Gary Linley
James Cooke – Database Administrationemail: [email protected]
Gordon McGhee – Identity and Access Managementemail: [email protected]
James Wright – Rational Tools Services email: [email protected]
Jerry Kennington – Infrastructure, Consultancy and Delivery Services email: [email protected]