United Way Navigation Center

2012

UWATX Program Areas

Navigation Center Services

Value to the Community

Public/Private Partnership

Skilled & Professional Staff

Excellent Customer Service & Short Hold Times

Track Community Needs, Trends, & Service Gaps

Infrastructure for Social Service Agencies

Access to Health Care

One-call access to health care resources

Screens for eligibility for MAP, Medicaid, and CHIP

Schedules appointments for MAP program

Linkage of callers to safety net providers and other providers of basic needs

Expansion Plans- Navigation Center

• Healthcare Navigation -– Expand partnership with Central Health to educate New

MAP Enrollees & Conduct Health Risk Assessment– Start Date October 2012

• Capital Area Metropolitan Planning Organization (CAMPO)- – Help connect callers to transportation resources in

Central Texas.– Start Date November 2012

 

Expansion Plans: Navigation Center

• Travis County Family Support Center Eligibility Enrollment-– Pilot an effort to streamline the pre-screening and

application process for Basic Needs assistance.– Start Date TBA

• Disaster Information Line-– Continue to serve as the statewide information line for

disaster preparedness and response. – Year Round

20 Staff

October 2009

36 Staff

October 2012

51 Staff

January 2013

57 Staff

March 2013

Expansion Plans: Navigation Center

Potential to almost double staff size in less than a year

Space & Infrastructure

Quality & Staffing

State Budget Concerns

Alignment

Challenges & Opportunities

United Way Navigation Center

Kay GarzaVice President, Navigation Center

Kay.garza@uwatx.org

2-1-1 Across Texas

HoodHoward

Presidio BrewsterVal Verde

CulbersonHudspeth

Jeff Davis

El Paso

Crane

Pecos

Reeves

Crockett

Terrell

Upton Reagan

Andrews

Ward

Loving Winkler MidlandEctor Glasscock

Martin

Bandera

Jim Hogg

La Salle

Webb

Starr

Zapata

Dimmit

ZavalaMaverick

Kinney Uvalde

Frio

Medina

Nueces

Brooks

Hidalgo

Duval

Kenedy

Willacy

Cameron

Jim Wells

Kleberg

Wilson

McMullen

Bexar

Atascosa

BeeLiveOak

San Patricio

Karnes

GuadalupeGonzales

Mason

McCulloch

Edwards

Sutton

Schleicher

Kerr

Real

Kimble

Menard

Nolan

Tom GreenIrion

Mitchell

Sterling Coke Runnels

Concho

Coleman

Taylor Callahan

Bell

Blanco

KendallComal

Gillespie

Llano

Travis

Hays

Caldwell

BurnetWilliamson

Comanche

Mills

San Saba

Brown

Eastland

Hamilton

Lampasas

Coryell

Erath

Bosque

Somervell

Swisher

Randall

Hockley

Gaines

Yoakum

Cochran

Dawson

Terry Lynn

Lubbock

Deaf Smith

Bailey

Parmer

Lamb Hale

Castro

Hartley

Oldham Potter

Moore

Dallam Sherman

Knox

Kent

ScurryBorden

Garza

Crosby Dickens

Fisher Jones

King

Stonewall Haskell

Hall

MotleyFloyd

Briscoe

Hardeman

CottleFoard

Childress

JackYoung

StephensShackelford

Throckmorton

ParkerPalo Pinto

Wise

Baylor Archer

WilbargerWichita

ClayMontague

GrayCarson

ArmstrongDonley

HutchinsonRoberts

Wheeler

Collingsworth

Hemphill

OchiltreeHansford Lipscomb

Jefferson

Trinity

Brazos

Lavaca

VictoriaGoliad

Refugio

De Witt

Calhoun

Aransas

Jackson

Wharton

Milam

Bastrop

Fayette

Lee

Austin

Colorado

Burleson

Washington

Robertson

Waller

Brazoria

Matagorda

Fort Bend

Harris

Galveston

Chambers

Montgomery

Walker

Grimes

Madison

Jasper

Liberty

Hardin

PolkSan Jacinto

Tyler

Anderson

Ellis

Falls

McLennan

Hill

Freestone

Limestone

Leon

Navarro

Henderson

DallasTarrant

Johnson

Denton

KaufmanVan Zandt

Collin

Rockwall

Hunt

Smith

Cherokee

Houston

Nacogdoches

Angelina

Rusk

Shelby

Panola

Fran

klin

RainsWood

Hopkins

Marion

Gregg

Upshur

Harrison

Titus

Camp

Mo

rris Cass

New

ton

Orange

San Augustine

Sabine

FanninCooke Grayson

Delta

Lamar Red River

Bowie

South Central Texas Region*

South Central Texas Region*

National Status

2-1-1 Across the Nation: 82% of U.S. Has Access

Who calls 2-1-1 and why?

Basic Needs & Health Care

are Top Needs

20% are Spanish-Speaking

Over 63% are Female

37% are Ages 30 – 59 Years

Annual Call Volume

Child Care Referral

Helps families locate child care

Provides information on• licensed child care centers• foster families• group homes• child care subsidies

Maintained by the Department of Family and Protective Services (DFPS)

Made 2,700 referrals to child care services in 2011

A Place To Call Before, During and After A Disaster

The Governor’s Division of Emergency Management and the State Operations Center positioned 2-1-1 as the public information gateway during a disaster for information on:

Evacuation Declarations and Routes Shelter Information Special Transportation Needs Registry Missing Persons Information Federal, State, Local Assistance Reassurance and Rumor Control Ongoing Assistance in Recovery

Partnerships

Texas Division of Emergency Management

Insure-a-kid

Texas Workforce Commission

Foundation Communities

US Department of Agriculture

Hands on Central Texas

Seasonal Information

Summer Fans

Immunizations/Vaccinations

Holiday Assistance

Back-to-school Resources

US Department of Agriculture

Hands on Central Texas

Information Database

Updated daily by Database Team

1,800 Agencies

5,000 Programs