2012/13 Co-Op/Host Guide

Co-Op/Host Agency Guide 2012/13

2012/13 Co-Op/Host Agency Guide

Contents

Travel Agent ProfessionalP.O. Box 120202

Staten Island, NY [email protected]

718.360.3153

Ann M. HoekPublisher/Creative Design

Bonnie Walling, Editor

Alan Cohen, VP Marketing

Meet Our Editorial BoardMitchell J. Schlesinger

Vice President, Sales & MarketingVoyages to Antiquity

www.voyagestoantiquity.com

Rusty Pickett, ECCShellback Cruises

www.shellbackcruises.com

Les-Lee RolandOwner of The Package Deal

Scott KoepfVice President of Sales

Avoya Travel/America Expresswww.joinavoya.com/default.cfm?ref=11583

Sherry Laskin, ACCTravel Writer/NACTA Webinar Moderator

www.cruisemaven.com

Sue Shapiro, PresidentShapiro Travel Resources

Affluent Traveler Collection..........12American Express .........................12Cruise Hoildays............................16CruiseOne....................................13Leisure Travel Alliance (LTA)........12MAST Travel Network ..................14Nest .............................................14

Results! Travel..............................16Signature Travel Network .............15Travel Leaders ..............................17TRAVELSAVERS ...........................18UNIGLOBE Travel USA, LLC........19Vacation.com...............................17WESTA.........................................15

Ad In

dex

Amadeus 20-21

Auto Europe IFC

Avoya Travel/American Express 22-21

Britain Greatdays IBC

HostTravelAgency.com 7

Meridian Travel 32

Oasis 39

Royal Caribbean Line BC

TRAVELSAVERS 10-11

Travel Experts, Inc. 22-23

Voyages to Antiquity 3

World Travel Management 48

Amadeus ......................................26AARC ..........................................26Avoya Travel/American Express....27Bannister Travel ...........................28Brentwood Travel Service.............28Brownell Travel............................29Casino World Travel ....................32CCVAdvantage.............................32Coral Sands Travel .......................26CTP/Rennert Travel ......................29Corporate Travel/The Travel Center ..30Cruise & Vacation Specialists .......32Cruises Inc. .................................31Design Travel Inc. ........................32Dugans Travels.............................33Ensemble Tavel Group .................33Expedia CruiseShipCenters ...........34Great Southern Travel ..................35Incentive Connection Travel.........35IT Travel Group............................35Luxury Travel Network.................36

L & M Travel ................................36Magical Moments Vacations ........37Meridian Travel ...........................32Modern Travel Services, Inc. ........36Nexion .........................................37OASIS ..........................................38OutsideAgents.com......................37Preferred Travel of Naples, Inc. ....38TerraMar Travel, Inc.....................40The Travel Agent, Inc ...................40The Travel Center/Corporate Travel ..40The Travel Society, LLC................41Travel Experts, Inc. .......................41Travel Planners International, Inc. 42Travel Quest — Travel Leaders.....43TripGuy Travel, LLC .....................42UNIGLOBE Travel Center ............42World Travel Management..........43ºWorld Travel Service....................44YourNameTravel.com ..................44

62 COMPANIES AT–A–GLANCE

64 5 Compelling ReasonsBy Joanie Ogg, MCC, CTC

68 10 Reasons Why You ShouldCruise of Travel SoloBy Sherry LaskinTravel Writer/NACTA Webinar Moderator

12 OVERVIEW OF Co-Op/Consortium/Franchise

26 OVERVIEW OF HOST AGENCIES

45 ASSOCIATIONS

November 2012

2012/13 Co-Op/Host Agency GuideESTIMATED NUMBER OF2012 SALES U.S./CANADA

NAME TYPE U.S./CANADA LOCATIONS

The Affluent Traveler Collection Consortium N/A 200+American Express Company, Inc.International/Individually-Owned Offices & Representative Network 5B+ N/ACruise Holidays National Franchise N/A 176CruiseOne National Host Agency/Franchiser N/A 720Leisure Travel Alliance (LTA) Regional Consortium N/A 300MAST Vacation Partners Regional Consortium N/A 199NEST Marketing Company for Home-Based N/A 600Results! Travel North American Franchiser $2B+ 653Signature Travel Network Cooperative $5B 3428Travel Leaders Franchise Network $2B+ 371TRAVELSAVERS International Individually Owned Chain $20B+ N/AUNIGLOBE Travel USA, LLC National Host Agency & National/International Franchiser N/A N/AVacation.com International Marketing Services Organization N/A 5,100WESTA Member-Owned Cooperative $450M 149

2

Amadeus Technology Provider N/A N/AAARC National Host Agency N/A 300+Avoya Travel/America Express National Host Agency $250M 500+Bannister Travel National Host Agency 1.7M 27Brentwood Travel Service Regional Host Agency $15M 15Brownell Travel National Host Agency 70M 67Casino World Travel N/A N/A 100CCVAdvantage Cruise Focused Host Agency 35M 125Coral Sands Travel National Host Agency N/A N/ACorporate Travel/The Travel Center� National Host Agency 3.5M 125Corporate Travel Planners/Rennert Travel Host Agency 225M+ 80Cruise & Vacation Sprecialists Nationwide Leisure Travel N/A 150Cruise Inc. National Host Agency N/A 600Design Travel Inc. National Host Agency N/A N/ADugans Travels US Host Agency 26M 650Ensemble Travel Group N/A N/A N/AExpedia CruiseShipCenters Host Agency/Franchisor 420M 3500Great Southern Travel Host Agency 8M 25Incentive Connection Travel National Host 100M+ 350IT Travel Group National Host Agency & Fulfillment Agency 4M 65+L & M Travel Services National Host Agency 1M+ 14Luxury Travel Network National Host Agency N/A N/AMagical Moments Vacations Host Agency N/A 90Meridian Travel Host Agency N/A N/AModern Trvel Services, Inc Host Agency 20M+ 35Nexion® National Host Agency 262M 3200OASIS National Host Agency N/A N/AOutsideAgents.com National Host Agency 60M+ 1,800+Preferred Travel of Naples, Inc. Host Agency 23m 27TerraMar Travel, Inc. Host Agency 2M 35The Travel Agent, Inc. Full Service 15M 25The Travel Center/Corporate Travel National Host Agency 2.7M 125The Travel Society, LLC National Host Agency 70M 150Travel Experts National Host Agency 204M 225Travel Planners International National Host Agency 160+ 1000+Travel Quest - Travel Leaders National Host Agency 40M+ 400+TripGuy Travel National Host & Online Agency N/A 20Uniglobe Travel Center National Host Agency 75M 500World Travel Management 1.5M 80World Travel Service Regional Host Agency 80M 108YourNameTravel.com National host agency N/A N/A

N/A: Not available

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4 November 2012


5Compelling Reasons

Oneof the first issues that an agent must con-front when starting their home based travel agency iswhether to use a host agency or go independent. Thereare substantial benefits enjoyed by both paths and eachindividual must decide what is best for their business.

Generally, agents newer to the travel business choose togo with a host agency or franchise option, while estab-lished agents tend to elect operating independently.However, this is constantly changing in today’s environ-ment where technology and new distribution opportuni-ties are evolving. There is not one right answer for agentswho are considering this aspect of their agency, but thereare several benefits to each route. To make matters evenmore confusing, some agents work with multiple hostagencies, while others make a decision to work througha host agency for some transactions and to operate inde-pendently for others.

As you can see, finding your way through the maze mayrequire some free thinking on your part. Each individualbusiness has its own unique challenges and opportunitiesand the right answer for you may be completely differentthan for anyone else. Following are 5 compelling reasonsto consider each option and hopefully they will allow youto arrive at a suitable conclusion and objective.

Joanie Ogg is a 35+ year travel industry executive that has been recognized by all facets of the travel industry. She was voted“Travel Agent of the Year” by her peers, and received two “Lifetime Achievement Awards” from Travel Trade Magazine.

She has been named three years running as one of the “Most Powerful Women in Travel“ by Travel Agent Magazine. Most recentlyJoanie was inducted into the CLIA “Hall of Fame” an honor only given to the most influential executives in the industry.

Joanie is a Master Cruise Counselor (MCC) and a Certified Travel Counselor (CTC). Joanie has co-authored three popular travelindustry books for cruise specialists and home-based travel agents and has authored hundreds of travel trade articles. She has inspiredtens of thousands of travel agents attending her presentations and keynotes at trade events, cruise seminars, international trade gather-ings and numerous local educational venues throughout the United States.

She is the principal of Joanie Ogg Marketing Group, which specializes in consulting and speaking on the topic of Home-BasedTravel. She also provides marketing and sales for wide variety of products under the umbrella www.HomeBasedTravelAgent.com.Joanie’s ongoing support of the travel agency community and professionalism continue on behalf travel professionals everywhere.

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5Compelling Reasons to Use a Host Agency

5

Support and Community: I suspect that the number one benefit of workingthrough a host agency is that you have a built-in support network and a communi-ty of other agents also working through the host that you can connect and net-work with. Operating a home based travel agency can give one a feeling of iso-lation and by having a cadre of agents in a similar situation, it can really helpeliminate the isolation factor. Also, having seasoned agents to draw from for theirexperience and knowledge is a great way to greatly improve your viability toyour clients.

Operational Relief: Most new agents don’t understand the burden of accounting,bookkeeping, filing, banking, managing finances and the myriad of operationalduties that makes a one-person operation so challenging. Using a host agency thatdoes most of the more complex operational tasks behind the scenes frees up theagent to sell more travel. Most host agencies will offer automation and a simplifiedoperational interface with the agency. This benefit alone will make a huge poten-tial impact on an agent’s productivity.

Commissions: Most host agencies gain overrides (extra commissions) based ontheir network’s productivity with any given supplier. As an example, a hostagency may earn 16% commission from a cruise line by virtue of the network’sproductivity. Even on a 70/30 commission split an agent may make more work-ing through a host than directly with a supplier at the normal 10% commission(16% x .70 = 11.2% commission). Since profit is the objective of every agency,this is a major consideration.

Consumer Technology and Leads: Many host agencies offer consumer websites thatare branded around the individual agent. The host keeps the content current, whichleaves the agent more time to sell travel. Some host agencies offer consumer leads totheir agents and this is an excellent solution for experienced agents that know how toclose sales. Leads can become a very important aspect of a host / independent rela-tionship.

Ease of Entry: Especially for newer agents, a host agency can make it possibleto start selling travel immediately. Since all aspects of the agency are fully devel-oped, there is no need to spend time organizing an operation, contacting andnegotiating promotional programs with suppliers, creating a website and other

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6 November 2012


such tasks that a host may provide you from day one. If you are newer to the indus-try and want to get started selling travel efficiently a host agency or franchiseoption may be your perfect solution.

Establish Your Brand: If you are specializing in a narrow niche of travel establish-ing your brand and value proposition within the industry will help you create therelationships that are so necessary for your success. Suppliers of niche travel prod-ucts are quite anxious to work with agents that specialize in their niche and willdirectly enable you to effectively sell their products. By working directly with thesesuppliers you can offer your clients a level of service that you may not have beenable to accomplish working through a host agency.

Commission: By operating directly with suppliers you will not be splitting commis-sions with a host agency. If you are specializing in a narrow niche, suppliers mayoffer extra commissions as an incentive to receive a disproportionate revenue sharewithin your niche. Because of your specialization productivity overrides may bemuch easier to achieve because of the narrow focus of your business. While youmay lose the advantage of a network’s revenue when it comes to overall commis-sions, you may gain exceptional commissions based on your own productivity.

Co-ops and Consortia: By operating independent of a host agency you may electto join one of the industry Co-ops or consortia to gain both marketing support andhigher commissions. Many host agencies depend on one of these groups for theirhigher commission levels that are split with their agents, but you may be able tojoin directly and retain the full commission.

Grow Your Business: Once you have established your business it becomes quiteeasy to then grow it in any number of directions. You can add independents ofyour own by acting as a host agency or add employees depending on what yourneeds become. By having existing supplier relationships it becomes realistic tothink that by expanding your revenue with them, you may also expand your com-mission level and promotional support package, as well. This will all lead togreater profitability and success.

Control Your Business: By operating independently you have complete controlover your business and may change directions upon a moment’s notice. This playsan important role when world events affect the very nature of the travel industry.You have complete financial control over your business and may choose withwhom you do business giving you an element of security in difficult financial times.

5Compelling Reasons to Go Independent of a Host Agency

Travel ProfessionalC O M M U N I T Y

www.TravelProfessionalCommunity.com

www.FindaHostTravelAgency.com

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I started traveling solo at the ripe oldage of 12 when my dad pre-tipped thetrain attendent to look after me on athree-day trip aboard the Santa Fe

Super Chief from Chicago to Phoenix.It must have left an indelible mark on

my memory because I didn’t stopthere. I’ve learned a lot about the joysof solo travel and I’d like to share this

with you in hopes of giving you the con-fidence boost and enough great rea-

sons to get you to cruise or travel solo.

A few months ago I wrote about howto travel solo. Now here are my rea-

sons why you should try it, even if onlyonce. Warning…parts of this may be

considered PG 13, oddly funny or total-ly hedonistic. We solo travelers tend to

be that way.

8 November 2012


Sherry LaskinTravel Writer/NACTA Webinar

Moderator www.cruisemaven.com

Traveling solo has its advantagesSolo travel pushes the envelope for most people. We’re a

“couples” society for the most part and those that hit the

road by themselves are sometimes looked on as a bit

odd. Or brave. Or adventurous. For me, the last two

adjectives are the most accurate. Traveling solo doesn’t

mean an all-night singles party and a singles’ cruise isn’t

the same as cruising solo.

10 Reasons Why You ShouldCruise of Travel Solo

Why I prefer to cruise or travel solo...

10. Do what you want, when you want. No more having a long,drawn out debate. You’ve dreamed about swimming with dolphins butyour Significant Travel Companion (the STC) would rather squeeze intoborrowed, too-small aqua shoes and hike the waterfalls. Someone usual-ly has to acquiesce.

9. Meet new people everywhere you go. One of the most reveredmemories I bring home after a trip are the people you meet along theway. But, if your STC isn’t outgoing or worse still…doesn’t like or feelthe need to socialize with total strangers but you do, there goes a valu-able opportunity to meet new, possibly life-long friends. You’ll be stuck.Best case scenario; you’ll both meet the same people, and you, being thesocial one, willl simply end up lugging a dead weight around with you forthe duration of the trip. Solo travel, anyone?

8. Get invited to join others. I’ve learned to request a table forone when I’m on a cruise. When I’ve asked for a table seating ten or thesingles/solo table, I’ve still been seated with four newlywed couples. Atable for one solves the problem very nicely. You’ll find that people atclose-by tables kind of look at you with a quizzical eye as if to ask, “whyis that person dining alone?”


9

Be prepared because out of nowhere the maitre’dmay come over and say that table so-and-so would liketo know if you would join them for dinner. You can ofcourse accept and suddenly have eight dinner compan-ions that actually want you to join them.

If this isn’t something you’d like to do on a nightly basisthen this is the perfect opportunity to meet new peopleyet graciously mention that dinner is the time that youlike to reflect on the day’s events or something like that.However, it’s important to note that I’ve met lastingfriendships on several long cruises this way and I gladlylearned to do my day’s writing at a different time so thatwe could meet for cocktails and dinner. The same canapply to shore excursions and on tour buses. Great wayto meet people and you can see as much or as little ofthem as you’d like.

7. Sleep with the TV on all night. Or nap whenyou want without interruption. Need I say more.

6. You choose the restaurants.One of my favorite memories is of wandering aroundCivitavecchia in search of a small restaurant for lunch.After passing by a Subway store and a couple of touristjoints, I found an out of the way cafe where for sure Iwas the only American in the place. Had I been withsomeone, we might have ended up at Subway or at aplace mobbed with tourists. Bring your e-reader, smart-phone or something to do should you find that you feela bit self-conscience.

5. Homestead without having to claim-jump. Nomore having to divvy up the drawers, negotiate thehangars, section the closet or create a mini-Maginot Lineon the counter top.Hang up all of your clothes, if you wish. Line up your toi-letries in the bathroom instead of always rummagingthrough your hanging tote kit. Totally unpack for theduration and not have to fold and stack half of yourclothes on closet shelves.

4. Take your time in the bathroom. Whateveryou’re doing in there, take your time. Take a longershower after a strenuous day exploring ancient ruins.You won’t have to worry about putting anyone out to

have to find a public bathroom either! (“Are you almostfinished in there?”)

3. The electric plugs are all yours. Two peopletraveling together usually means one laptop, two cam-eras, two phones and two phone chargers, maybe atablet or e-reader and on and on. Usually there are onlytwo or three available outlets to use to charge eight ornine devices. No more having to do rock, paper, scissorsto see who gets to charge what electronic device first.They’re all yours!

2. Look over all of your terrific stuff you’vebought. You can display all of your shoreside purchaseson the empty bed or sofa. Shopping for woolens inNorway? Maracas in Mexico? Italian leather in, well, Italy?It’s so much fun to unpack your treasures and set themout while you decide who will get what souvenir whenyou get home.

1. And my number one, totally ridiculous reasonto travel solo? You can build a zoo with your towel ani-mals! If you haven’t cruised lately, the towel animals thatyour room attendent leaves on your bed at night aregetting pretty fancy. At one time, the towel monkey on ahanger attached to a ceiling tile was considered extreme.Now there are elephants, ducks, manta rays and pigswith snouts. It’s actually fun to set up a display and take aphoto of all of them on the last night of your cruise. Andno one to say, “Oops! So that’s where my towel is!” anddestroy the terrycloth critter.

N.B. If you find yourself talking to any of theseadorable yet inanimate creatures, maybe you’re just notcut out to be a solo traveler.

Yes, I’ve gotten a little silly here with the towel ani-mals, but only to emphasize my point. Solo travel,whether by choice or necessity, isn’t for everyone. I’veknown people who would rather fall off the earth thaneven sit in a restaurant by themselves let alone take anescorted tour or a cruise.

But if you should ever try it, you’ll find that travelingsolo instills confidence and will drag you out of yourcomfort zone. Solo travel imparts a sense of wonder andsatisfaction in knowing that you could actually go it aloneand have the most wonderful time ever.

10 November 2012

TRAVELSAVERS

Right from its inception more than 40

years ago, TRAVELSAVERS proved itself as a

sophisticated global marketing company.

Today, the brand is one of 19 owned by

American Marketing Group, Inc. and has

grown to more than 3,200 agencies in nearly

30 countries. But despite its global expan-

sion, TRAVELSAVERS’ mission has never

changed: to drive new customers directly to

its travel professionals and keep them com-

ing back.

TRAVELSAVERS offers a complete range

of marketing and sales support services to

help its agencies maximize both leisure and

corporate sales, online and offline. Its mar-

keting and technology resources, along with

its strong preferred supplier relationships

have led to an annual sales volume of more

than $20 billion.

TRAVELSAVERS broke new ground decades

ago with its exclusive territory system for

licensed agencies. Based on populations of

50,000 the unique system allows for full con-

trol of client relationships and repeat busi-

ness. The system delivers tangible, bottom-

line benefits to TRAVELSAVERS agencies

around the world. All resulting leads from

national advertising and marketing campaigns

direct consumers to find their local agent to

provide business opportunities.

A.J. Rick Mazza, President & CEO

All licensed agencies have a personal business consultant that is on hand

to help develop a successful business plan and assist in taking advantage

of sales and marketing opportunities. TRAVELSAVERS agencies also

have access to virtual seminars with reoccurring themes including ‘live’

presentations from preferred suppliers, information on new programs

and more. Travel Market, a global conference that brings TRAVEL-

SAVERS staff, suppliers and agencies together, provides limitless educa-

tional and networking opportunities. The next conference is scheduled

for June 2014 in Boca Raton, Florida.

TRAVELSAVERS’ portfolio of marketing and service programs appeals

to both corporate- and leisure-oriented agencies, and includes custom

solutions direct mail campaigns including multi-branded niche lifestyle

mailers, global hotel program, two consumer travel magazines, Value

Incentive Program including VIP concierge, consumer email program,

consumer flyers, custom email editor, corporate e-newsletter and Travel

Club, a web-based loyalty program.

Additionally, TRAVELSAVERS agencies can take advantage of Acclaim

Meetings educational and service programs for meetings and incentives

business, Travel Tix air ticket fulfillment service, TRAVEL HELPLINE and

agent24 worldwide after hours services, TWIN global travel manage-

ment company and agency network, Well-Being Travel medical and

wellness resource and Forte Business Travel Solutions, a behind-the-

scenes corporate resource to help agencies win new business, retain

clients and stay profitable.

TRAVELSAVERS offers cutting-edge technology including cruiseexpress,

a proprietary B2B and B2C cruise booking engine, hotel booking engine,

a consumer booking engine for The Affluent Traveler Collection brand,

social media platform that allows agencies the opportunity to push one

marketing message out through the most popular social networks and

agent extranet that provides access to information about web exclusive

offers from preferred suppliers, training opportunities and more.

Additional ly, TRAVELSAVERS’ consumer website,

www.travelsavers.com, brings the exclusive territory system to the web

by referring potential clients to TRAVELSAVERS agencies.

To learn more about joining TRAVELSAVERS, call 1-800-366-9895.

Over 40 years of travel industry success Full staff of personal business consultants Unique protected territory system Excellent preferred supplier relationships Award-winning suite of marketing programs Social media tools Powerful technology solutions Proprietary cruise booking engine Website and mobile solutions Meeting and incentive resources Hotel program with rich amenities A full suite of corporate travel solutions Over 19 travel brands servicing you daily

We invite you to learn more about why our

The TRAVELSAVERS Difference.

November 2012

2012/13 Co-Ops • Consortiums • Franchisers

A.J. Rick Mazza, President & CEONicole Mazza, Chief Marketing

OfficerThomas Hayden, Sr. Vice President,

Global Luxury SalesElizabeth Grundon, SeniorDirector, Business Development

Marketing company for luxury travel advisorsYear Started: 2008Years in Business: 4Number of agencies: 200+Special services for members: Theindustry’s newest and most exclusivemarketing group for luxury travel advi-sors, The Affluent Traveler Collectionprovides its members with the buyingpower, technology, training and market-ing expertise to quickly profit in the pre-mium to luxury travel market. Agenciesbuild their businesses through exclusiveluxury supplier offers, enhanced commis-sions, and consumer leads. The AffluentTraveler consumer travel magazine (avail-able in 14 countries) should be morethan 15 countries and web site drive lux-ury business to agencies. The enrichedhotel amenities program encourages cus-tomer loyalty. A complete program ofeducational opportunities helps mem-bers grow their businesses, including anannual Affluent Traveler LuxurySymposium, supplier and product train-ings, webinars, and the personal attentionof a dedicated BDM. The AffluentTraveler Collection guides its luxury trav-el advisors and their clientele to enjoy“the good life” in their travels. Join us onJune 19-21, 2012 at Scottsdale’s luxuri-ous The Phoenician for our global con-ference. The next Symposium will takeplace in June 2014 in Boca Raton, Florida.Goals for members: Provide mem-bers with comprehensive tools (sup-pliers, technology, training and mar-keting) to quickly profit and excel inthe luxury travel niche.

Tony Gonchar , Vice President, Retail Travel Network

Ernesto Lavandero, Director, Us Representative Network

FranchiseYear Organization Started: 1915Years In Business: 96Estimated 2011 Sales: Over $5BNumber of U.S. members: N/ANumber of Canada members: N/ANumber of U.S. Locations: N/ANumber of Canada Locations: N/AAnnual Volume of MedianAgency:

N/AInitial Membership Fee: N/AAnnual Renewal Fee: N/AMonthly Fee: N/AMembership Requirements: N/A

Special services for members:Access to exclusive preferred-supplierprograms; business travel services; mar-keting; advertising; training; networkingand communication vehicles formem-bers, including Internet sites; and accesstomore than 2,200 Travel ServiceOffice locations* worldwide in morethan 140 countries. (*Comprises traveland Foreign Exchange service locationsof American Express; not all servicesavailable at all locations.)

Goals for members:To achieve higher profits, faster growthand increased productivity

Stuart Godwin, President & Ceo

Steve Kaplan, Director Industry Relations

Dennis Acosta, Director Member Sales & Service

Bobby Godwin, Manager Marketing & Information

Technology

Leisure Travel Consortium forProfessional Travel AgentsYear Organization Started: 2007Years In Business: 5Estimated 2011 Sales: N/ANumber of U.S. members: 300Number of U.S. Locations: 300Annual Volume of MedianAgency:

N/AInitial Membership Fee:

1st year fee waivedAnnual Renewal Fee:

Future fees based on agency sales production.

Membership Requirements: Phone interview prior to

membership approval.

ProgramsREnhanced commissions with over 60preferred suppliers. • Network fund-ed and managed consumer directmail and email marketing. • Exclusivesupplier promotions and offers. •Member-only extranet and bookingportal. • Hundreds of group amenitycruise departures with major cruisel ines. • Annual conference andregional training events. • Business-

American ExpressRepresentative Travel Network

200 Vesey StreetNew York, NY 10285

(212) 640-3601 • Fax: (212) 640-0316E-Mail: [email protected]

www.Joinrepnetwork.Com

The Affluent Traveler Collection71 Audrey Avenue

Oyster Bay, NY 11771 (866) 672-7674

Fax: (516) [email protected]

Leisure Travel Alliance (LTA)11200 Lakeway Drive, Suite 18A

Austin, Texas 78734(512) 788-5586 • Fax: (512) 788-5587E-mail: [email protected]@leisuretravelalliance.com

www.leisuretravelalliance.com

12


Founded in 1992, CruiseOne hasbecome a leading travel retailer inthe country. As part of WorldTravel Holdings (WTH), we main-tain the position as the premiervacation supplier providing millionsof people access to the world’smost fascinat ing dest inat ions.Beyond our growing clientele base,we have mastered the art of unri-valed buying power, innovative mar-keting programs and dedicated fran-chise support. Undoubtedly, ourFranchise Owners stand out abovethe rest. As we celebrate 20 yearsin business, we are proud to haveover 780 independently-ownedtravel franchise locations. We main-tain our success model not only bythe unwavering support we give toall of our Franchise Owners but by

combining access to the greatestbuying power in the industry .CruiseOne Franchise Owners areable to plan vacations while theircustomers enjoy the personalizedtouch of an experienced VacationSpecialist.

Marketing CruiseOne has implemented a four-dimensional marketing strategy unlikeany other in this industry. In an effortto incorporate the laws of branding,new media techniques and on-demand print development, we havecreated this Four-DimensionalMarketing Plan allowing you, as aCruiseOne Franchise Owner, theability to explore a full comprehen-sive approach towards effectivelymarketing to your clientele.

TrainingWe make an oath to help you buildyour business foundation and armyou with a robust knowledge of theservices and products integral to thisindustry. Initial training takes place atour state-of-the-art ‘LearningCenter ’ located at our FortLauderdale, World Headquartersfacility. Our expert training teamwith over 40 years experience inthe industry educates you on thecore components of the travel busi-ness while focusing strategic plan-ning to ensure your success.

TechnologyCruiseOne employs cutting-edgetechnology solutions specif ical lydesigned for our Franchises. Thesesystems include everything you needto market, sell and service your cus-tomers, including tools designedspecifically for home-based FranchiseOwners.

Dedicated CorporateHeadquarters Team A staff of nearly 100 employees sup-ports you in growing your business aswell as increase sales before, duringand after the sale. We even provide24/7 technical support.

CruiseOne1201 W Cypress Creek Rd, Ste 100�Fort Lauderdale, FL 33309(800) 892-3928 • Fax: (954) 958-3697�E-mail: [email protected] • www.CruiseOneFranchise.com • http://www.facebook.com/CruiseOne

Brad Tolkin, President & Co-Chairman/Co-CEO of World Travel HoldingsJeff Tolkin, Co-Chairman & Co-CEO, World Travel HoldingsDwain Wall, Senior Vice President & General Manager Joelle Delva, VP, OperationsSandi Szalay, VP, Home-Based Information TechnologyDrew Daly, VP, Sales Performance & TrainingLuis Zuniga, VP, Marketing & CommunicationsTim Courtney, Director, Franchise Development

Franchise NetworkYear Organization Started: 1992Years In Business: 20Estimated 2011 Sales: N/ANumber of U.S. members: 780Other members: Norway: 1Number of U.S. Locations: 780Other Locations: Norway: 1Annual Volume of Median Agency: N/AInitial Membership Fee: $9800Annual Renewal Fee: N/AMonthly Fee: 3% royalty feeMembership Requirements: No experience required. Full training provided. Affiliation: ASTA, CLIA, NACTA, IATAN, U.S. Small Business Administration,IFA (International Franchise Association), MinorityFRAN, VetFRAN

14 November 2012


John Werner, CTC, President &COO

Mike Fitzgerald, Manager of Finance & AdministrationGeorgina Chapman, Manager ofDesign & Marketing Communications

Bob Sharer, Manager of Online Services

Rachael Wilson, Manager of Marketing Services

Cami Morello, Manager of Member Services

Lisa Minton, Manager of MembershipSales & Development

Regional ConsortiumYear Organization Started: 1969Years In Business: 43Estimated 2011 Sales: N/ANumber of U.S. members: 198Number of Canada members: 1Number of U.S. Locations: 198Number of Canada Locations: 1Initial Membership Fee:

Joining incentivesAnnual Renewal Fee:

Four membership programs available

Programs:Finance: Unique commission andbonus agreements, overridesMarketing: Direct Mail: ConsumerMagazines directed towards variousmarkets, Monthly agency-branded,lifestyle-themed Post CardMarketing: Digital: Two e-mail mar-keting programs directed for differentaudiences, social media and websitecontentTraining: Sales and Marketing webinarseries, regional training, annual seminarsand workshopsAgency Support: Member needsassessment and business coaching ser-vices, problem resolution

MAST 2013 Annual Conference, Beach Marriott, Newport Beach,

California, April 26-29, 2013

Kathryn Mazza-Burney, PresidentNicole Mazza, Executive Vice President, Chief Marketing OfficerNancy Bennett, Senior Vice President, SalesBonnie Friedman, Senior Director, MarketingRosemary Sarkis, Senior Director, Business Development

Co-Op: Marketing company for independent home-based agenciesYear Started: 2004Years in Business: 8Annual volume of median agency: $600,000+Number of home-based agents: 600

NEST is the industry’s first and only marketing group dedicated solely to home-based travel agents. We exclusively embrace the home-based travel agency businessmodel, focusing our efforts on helping entrepreneurs achieve greater success finan-cially, professionally and personally by championing solutions just for them.NEST is a marketing company serving two primary clients: the home-based travelagent and the preferred travel supplier. Agencies join as members and book directlywith suppliers (using their own CLIA, IATA True or ARC number), maintaining theiragency ownership, commissions and client base.We’ve built a solid network of top-producing, home-based entrepreneurs. We’veset the bar high and require certain levels of sales and a commitment to continuedgrowth and profitability. NEST agencies must meet the following criteria: 1) home-based; 2) independently owned and operated; 3) registered to book directly withsuppliers; and 4) generate a designated, minimum amount of preferred suppliersales. In return, they receive a full spectrum of marketing, sales, technology and oper-ational support through a close-knit community.Special services for members: Retain your identity by booking directly withpreferred cruise lines, tour operators, resorts, etc., and receive specially negoti-ated, higher commissions. We are not a host agency. We give NEST agentsthe ability to be more competitive with exclusive discounts, value-addedamenities and group dates, as well as building their name and credibility withpreferred suppliers.You can expand your marketing with turnkey direct mail and e-promos (JOUR-NEYS consumer travel magazine, and NESTDirect consumer direct mailprogram).Gain huge efficiencies with cruiseexpress (our direct-connect cruise book-ing engine that is your simple, single-source to make cruise bookings) andNESTHotels (our Web-based booking engine with an inventory of over 90,000properties worldwide).Use our Extranet to connect with suppliers, other NESTagents, specials, and training schedules. Earn thousands of dollars extra with ourNESTRewards program. You also have access to our Acclaim Meetings company tohelp you prosper in the meetings and incentives sector; and our Well-Being Travelto assist you in profiting in medical travel. Goals for members: We help leading home-based travel agencies achievegreater success financially, professionally and personally by championing solutionsand opportunities exclusively for them.

To learn more about joining NEST, home-based agents can visit www.jointhenest.com,

MAST Vacation Partners17W635 Butterfield Road, Suite 150

Oakbrook Terrace, IL 60181(630) 889-9817 • Fax: (630) 889-9832

E-mail: [email protected]

NEST (Network of Entrepreneurs Selling Travel)243 South Street Oyster Bay, NY 11771(516) 922-2691 • (888) 245-NEST • Fax: (516) 922-5842www.jointhenest.com • www.inthenest.comE-mail: [email protected]


15

Mike Estill, WESTA Chief Operating Officer

Member-Owned CooperativeYear Organization Started: 1983Years In Business: 29 Estimated 2011 Sales: $450MNumber of U.S. members: 149Number of U.S. Locations: 149Annual Volume of MedianAgency:

$3MInitial Membership Fee: $500Annual Renewal Fee: $500Monthly Fee: NoneMembership Requirements:

Minimum years in business and production levels

Special services for members: Flat-rate membership pricing, profitsharing back to the membership withno overrides retained by organiza-tion. 800+ page intranet support sitewith detailed information on all pro-grams. Agency customized directmail marketing program featuringover 20 individualized pieces peryear with postage included pricingfor less than the price of a stamp.Extensive educational programsincluding supplier trade shows, agenteducational dinner meetings andmulti day annual owners & managersbusiness conference with events heldin several west coast locations.WESTA-only agent educational fams& seminars at sea.

Goals for members: To provide members with a selec-t ion o f programs des i gned toincrease sales, product knowledge,and pro f i t ab i l i t y th rough thestrengthening of the working rela-tionship between a select groupof west coast agencies and themajor suppliers in the west coast

WESTA (Western Association of Travel Agencies)

5933 NE Win Sivers Dr Ste 202, Portland, OR 07220(503) 251-8170

E-mail: [email protected] • www.joinwesta.com

Michelle Morgan, CTC, PresidentAlex Sharpe, Chief Operating Officer

Sonia Athan, Vice President of National SalesThe 2012-2013 Signature Board of Directors:

Tim Smith, CTC, Carefree Vacations – Chairman Steve Orens, CTIE, Plaza Travel – Vice Chair Eric Maryanov, CTC, All Travel – Treasurer

Michael Hannan, San Marin Travel – Secretary Craig Baldridge, Creative Vacations & Cruise Centers – Director

Craig Hsu, Travel Design USA – Director Carol Lekki, Carol’s Travel Service – Director Cathie Lentz-Fryer, CTA Travel – Director

Carol Levy, Travel Planners – Director Olga Placeres, Preferred Travel of Naples, Inc. – Director

Phil Swartz, Holiday Cruises and Tours of Tallahassee – Director

CooperativeYear Organization Started: 1956Years In Business: 57Estimated 2011 Sales: 5 BillionNumber of U.S. members: 214 membersNumber of Canada members: 2 membersNumber of U.S. Locations: 414 retail locationsNumber of Canada Locations: 14 retail locations Annual Volume of Median Agency: N/AInitial Membership Fee: $1,500Annual Renewal Fee: NoneMonthly Fee: NoneMembership Requirements: $2M in Signature Preferred Cruise and

Tour Supplier Revenue and usage of ClientBase.PROGRAMSAs a member-owned and operated cooperative, the resources of Signature TravelNetwork are used solely to benefit members. Marketing and technology programsare designed to build the brand identity of the member, not the network, and canbe customized to suit individual member needs. There are no franchise or highannual marketing fees, and members participate in profit sharing programs.

Signature's success and continued growth is attributed to an unwavering mission:provide members tools necessary to adapt to the unique and changing needs oftheir customers. Member services and programs include: industry-leading technologytools; highly-customized marketing programs that include affordable publications andcomplimentary email and direct mail campaigns; a comprehensive portfolio of pre-ferred partners, including local destination specialists in more than 130 countries andprivileges at nearly 800 of the world's finest hotels and resorts; training and certifica-tion programs; and exceptional support to ensure travel consultants have the infor-mation and resources they need to exceed their customers' expectations and closemore sales.

Industry leading technology • Electronic and Print MarketingWorld Class Hotel Program (nearly 800+ properties)

82 Destination Specialists Worldwide in market Training/Certification Program

Signature Travel Network4640 Admiralty Way, Suite 306Marina del Rey, CA 90292(310) 574-0883 • Fax: 310-574-0804www.signaturetravelnetwork.com • E-mail: [email protected] Information: [email protected] • www.signaturetravelnetwork.com/join

2013 Owners’ Meeting: September 25-28, 2013

Mandarin Oriental, Washington DC2013 Sales Meeting & Trade Show:

November 14-16, 2013MGM Grand Las Vegas

16 November 2012

Mark Schiffner, VP & COOPeter J. Kowal, Franchise SalesBarb Chamberlain-Ritchie, Manager, CanadianOperationsSharon Johnson, ECC, Manager, FranchiseServicesKevin Kimes, Dir, Systems Development & TrainingSarah Larson, Manager, Internal OperationsNickyla Marso, Manager, Vendor RelationsAndrea Nimmo, Manager, MarketingRich Tucker, Manager, Social MediaInternational FranchiserYear Organization Started: 1984Years In Business: 28Number of U.S. Locations: 135Number of Canada Locations: 41Other Locations: 45 in Great BritainFranchise fee for retail start-ups: $30,000 Franchise fee for retail conversions: Up to$5,000Monthly Fee: $750/month Meeting Registration Fees: VaryMembership Requirements: Prospective fran-chise owners go through screening process with fran-chise development team• Industry-leading “CruiseWeb” operating systemkeeps all aspects of franchisee's business accessible viaone dashboard, including CRM, cruise groups manage-ment, accounting, task management, detailed bookinghistory, cruise inventory, marketing and promotions.Fully integrated with our online booking system.• Completely integrated marketing program: All "onyour behalf" online marketing pieces and direct mailpieces have their own landing page on each franchiseowner's website. All franchisee websites are provid-ed by headquarters with pre-populated content thatcan be customized by each store if desired.• Exclusive programs include international air desk,domestic air booking engine, a hotel booking pro-gram, a bundled vacation program, consolidatedgroup inventory, and access to singlescruise.com. • Franchisees can reduce monthly payments to HQif they attend annual convention & mid-year meeting,or reach specified sales goals. • Robust weeklong training program for new fran-chisees; advanced training for cruise group sales; livetraining webinars, online training library, a members-only online networking group, social media and PR

Results! Travel is unique. We offer the most exciting way to obtain industry-lead-ing override and incentive commission programs with some of the bestpreferred suppliers, including domestic and international airlines - all whileretaining your individual business name. As a member of our family, youhave the best of both worlds. You gain the negotiating power and stabili-ty of a multi-billion dollar travel company without sacrificing your identityand individual way of doing business and without making substantialfinancial commitments.We have designed a program that provides you:

• Superior preferred supplier agreements with major suppliers cov-ering each critical area.

• Additional sales resources• Select negotiated programs for savings on your office supplies,

overnight delivery, etc.• Valuable technology assistance.• Marketing & Promotional programs.• Accessible Regional Managers to assist you in taking full advantage

of our preferred suppliers’ offerings.• Educational and networking opportunities.• Cutting-edge customer relationship management tools to better

track your customers and sales.• Exclusive Business Travel Management tools to help you gain and

keep profitable corporate travelers.We believe so much in making you a welcome part of our fam-

ily that for a limited time we’re willing to let you experienceResults! Travel at no up-front cost to you. We’ll waive both theinitiation fee and your first year annual Membership fee. Plus, ifyou’re not completely satisfied, you can exit the program at anytime with a thirty day written notice. Moreover there is nolengthy contract to sign and no annual fee to join.

Become a part of Results! Travel family today! Nearly half of ournew members join as a direct result of recommendations fromour existing franchisees – this is a testament of how Results!Travel truly delivers.

Marketing Programs: Unique preferred supplier program, includ-ing major airlines, cruise lines; quarterly local market meetings;national travel publication and “On Your Behalf” direct mail mar-keting program.

Cruise Holidays (Member of the Travel Leaders Group) 3033 Campus Drive, Ste W320, Plymouth, MN 55441

(800) 824-1481E-Mail: [email protected]

www.joincruiseholidays.ca • www.joincruiseholidays.comwww.cruiseholidays.com

www.facebook.com/JoinCruiseHolidaysNorthAmerica


Results! Travel3033 Campus Drive Ste W320

Plymouth, MN 55441(800) 234-8241x100 • Fax: (952) 587-1821


John Risner, Vice President &General Manager

Franchiser NetworkYear Organization Started: 20002011 Worldwide System Sales: $2,32 BillionDomestic Franchised Units: 653


Increased Earning Opportunities• Direct, best-in-class Backend

Overrides on major domestic andinternational airlines

• Phenomenal upfront commissionson over 70 domestic and interna-tional airlines through our exclusivecontracts

• Industry leading Point-Of-SaleCommissions on cruises and tourbookings

• Incentive commissions with the topsuppliers and destinations in theindustry — best value

• A leisure lead generation program thatis proven to deliver qualified leads.

Effective Business Tools &Strategies• Including our unequaled and

award-winning Business TravelManagement programs, thathelped our franchise membersattract new business in excess of$100 million just last year. Our all-inclusive toolbox includes:

• Templates and services for every-thing from prospecting to pricing

• Sales presentations, RFP responsesand much more

• Three leading corporate-bookingengines we manage for you. Youdon’t need an IT team!

Luxury Center of Excellence• Including a comprehensive educa-

tional program, a growing portfolioof preferred luxury suppliers andmarketing designed specifically forthis lucrative segment

• Best in class DMC network

National and Local Marketing andPublic Relations — All Proven to Generate Sales• A nationally promoted brand that

tells the world who you are: "Aleader in travel."

• Direct Mail and exclusive Postcardsmagazine

• Award winning E-marketing• Award winning PR training on how

to work with the media, gettingyour name out to your community,and establishing yourself as a localtravel expert.

Technology, Training & Support toHelp Your Agency Grow

• Training and educational trips• In-office agency visits• Personalized business consultations• Assistance with co-op advertising

funds• Ongoing support and accountability• Customer Relationship

Management web-based tool

John Lovell, PresidentInternational MarketingServices OrganizationYear Organization Started: 1999Years In Business: 13Number of U.S./Canada mem-bers:

5,100Membership Fee: Tiered dues struc-ture dependent on Preferred SupplierSalesVacation.com is the largest travel ser-vices marketing organization in NorthAmerica, serving independent retailtravel agencies across the U.S. andCanada. Vacation.com facilitates “ThePower of the Partnership” between anetwork of quality PreferredSuppliers and member agencies thatincrease profits through enhancedcommissions, award-winning market-ing programs, comprehensive trainingand unique vacation products. Visitwww.JoinVacation.com to learn moreabout the benefits Vacation.comoffers and to try the BenefitsCalculator to discover the financialvalue of membership. Vacation.com isowned by Travel Leaders Group.Technology: “GoSiteSee” – post-pur-chase mobile application for agencies toprovide consumers, “In-sites” – agencybranded destination microsites withinagency websites, “Cruise Pro” – neweasy-to use web-based cruise bookingtool, newly launched “Agent Universe”member Intranet web portalTraining: A dozen live and recordedwebinars per month, 150+ hours oftraining during InternationalConference, and multiple regional train-ing seminars throughout the yearPrograms: In-sites, AirPRO airline com-mission program, Cruise Pro, Engagementconsumer marketing, GoSiteSee, Streamprepaid hotel program, Cruise Space, Pre& Post Cruise Solutions, Retargeted E-

Travel Leaders3033 Campus Drive Ste W320

Plymouth, MN 55441(281) 587-1821 • 866-225-9026


Vacation.com1650 King Street, Suite 450

Alexandria, VA 22314(800) 848-8756

Fax: (703) 548-6815E-mail: [email protected]

www.JoinVacation.com

Roger E. Block, CTC, PresidentDarla Chartier, Vice PresidentJose Ferreira, Vice PresidentPerry Lungmus, Vice PresidentPeter Thomson, Vice PresidentPam Young, Vice President

Franchise NetworkYear Organization Started: 19842011 Worldwide System Sales: $2,44 BillionU.S. Franchised Units: 371Make more money on the sales you are making today, plus get tools to help

grow your business!

Travel Leaders Group

18 November 2012


When TRAVELSAVERS openedits doors in the early 1970s, the ideaof independent travel agents organiz-ing into a cooperative or consortiumwas relatively new to the travelindustry. TRAVELSAVERS’ founderand longtime agency owner, RickMazza, embraced this concept andtook it one step further to create thefirst, sophisticated global travel mar-keting company for travel sellers.

The group’s primary goal was tohelp its agencies increase their marketshare as well as their overall profitabili-ty. The TRAVELSAVERS vision is asrelevant and focused today as it wasback then: to drive new customersdirectly to its licensee’s doors and keepthem coming back. Now in its 42ndyear, TRAVELSAVERS is a leadinginternational marketing organizationwith a retail chain of 3,265 indepen-dently owned travel agencies in nearly30 countries that generates more than$20 billion in annual travel sales.

TRAVELSAVERS also offers acomplete range of marketing andsales support services to help its pre-ferred supplier partners maximizeboth leisure and corporate salesthrough its network of travel agen-cies. Unique to TRAVELSAVERS, itsagencies are each given an exclusiveterritory in the U.S., based on a pop-

ulation of 50,000.This territory, andall business leads generated from it, istheirs for as long as they are affiliatedwith TRAVELSAVERS and adhere tobasic requirements such as selling alarge percentage of their businessthrough our preferred suppliers.

We believe that independent trav-el agencies — with strong local rela-tionships complemented by a globalreach — are well equipped to thrivein today’s marketplace.

Special services for licensees: Each agency receives an “exclusive

territory” and a complete portfolioof marketing programs to mine thatbusiness. Our preferred supplier rela-tionships are unparal leled. OurCustom Solutions program providesa suite of online and offline market-ing initiatives including: professionallydesigned and customizable flyers fea-turing exclusive preferred supplieroffers, graphic design services forbranding collaterals, and monthly vir-tual trainings. We publish the award-winning JOURNEYS (a consumertravel magazine that is customizedfor our agencies), and our LifestyleMarketing Campaigns help agenciestap into the hottest niche travel mar-kets such as Romance, Cruising,Family, Luxury, We have epicurean,

cultural and mind, body and soul inaddition to: Escorted Tours, and SoftAdventure/Cultural. Our CorporateServices Division offers comprehen-sive marketing tools and manage-ment consulting services for agenciesserving business travelers.

On the technology side, we offerour proprietary cruiseexpress andCorpXpress online cruise bookingtools; our Proprietary Global HotelProgram is fully commissionable withhighly discounted rates and blockspace program; our travel tix air ful-fillment service lets agents increaseair commissions; our TRAVELHELPLINE and agent24 worldwideafter-hours services give travelerspeace of mind. TRAVELSAVERSagencies also have access to Well-Being Travel (as do our ATC agentsand NEST agents)

Our agents also have access toour Acclaim Meetings company tohelp them prosper in the meetingsand incentives sector; and Well-Being Travel to assist them profit inthe medical travel market. OurTWIN global travel managementcompany also provides opportunitiesto partner with other top agenciesoffering in-bound services and travelspecialty products/services in nearly30 countries around the world. Ournext global Travel Market conferenceis scheduled for June 2014 in BocaRaton, Florida.

Goals for licensees: We provide our licensees with the

competitive tools to build and main-tain a profitable leisure and corporateclient base, and increase revenuesboth in the local marketplace as wellas the global business arena. Ourdedicated Business DevelopmentManagers work one-on-one with ourlicensees to be sure they have all thetools they need to prosper.

Agencies considering becoming part ofTRAVELSAVERS can call 800-726-7283, E-mail [email protected] visit www.sales.travelsavers.com.

TRAVELSAVERS71 Audrey Avenue Oyster Bay, NY 11771 (516) 624-0500 • (800) 726-7283 • Fax: (516) 624-6024 sales.travelsavers.com E-mail: [email protected]

A.J. Rick Mazza, President & CEO Jim Mazza, Executive Vice President & Chief Operating OfficerNicole Mazza, Executive Vice President, Marketing, & Chief Marketing OfficerKathryn Mazza-Burney, Executive Vice President, Sales & Service

International Individually-Owned Chain Year Organization Started: 1970Years in Business: 42Estimated 2011 sales U.S./International: $20 billion+Number of licensees worldwide: 3,265Initial licensee fee (home office): $5,000 (no fee for qualified agencies) Initial licensee fee (branch): $1,000 Annual fees: None


U. Gary Charlwood, Chairman & CEOTracy Bartram, Executive Vice President & CFOAndrew Henry, Vice President, U.S. OperationsBetsy Geiser, Vice President, Uniglobe Travel Center

National Host Agency — National & International FranchiserYear Organization Started: 1981Years In Business: 30+Estimated 2011 Sales: N/ANumber of U.S. members: N/ANumber of Canada members: N/ANumber of Locations: +700 locations in 60 countriesAnnual Volume of Median Agency: N/AInitial Membership Fee: $1,450Annual Renewal Fee: N/AMonthly Fee: VariesMembership Requirements: N/A

Special Services for MembersTraditional Agencies: A globally recognized brand-name identity for mid-sized travel agencies alongwith access to a broad spectrum of technology, sales tools and lead generationprograms to support growth of corporate sales.

Organization Values Statement:To help our agents develop and achieve their business goals.

More Options The combined expertise of our travel consultants, audit, quality control andlowest-fare search engines mean you’ll never rely on luck and timing to securethe best fares and preferred seating. Whether it is through our extensive web-site system or electronic itinerary updates, you will always be able to access usto retrieve the latest details of your trip.

UNIGLOBE Quality Assurance Program offers round-the-clock ticketing andaccurate itineraries for all corporate self-booked travel using our online tools(once you have become a registered user).

Our proprietary software conducts more than 100 quality control tests tocheck file accuracy and completeness. From frequent flyer and hotel frequent-stay credits to special invoice codes and accounting references, every detail ischecked so your expenditures and travel are error-free.

ContactAffluent Traveler Collection

(866) 672-7674 www.theaffluenttraveler.com

American Express(212) 640-3601

www.Joinrepnetwork.Com

Leisure Travel Alliance (LTA)(512) 788-5586

www.leisuretravelalliance.com

CruiseOne(800) 892-3928

www.CruiseOneFranchise.com

Cruise Holidays(800) 824-1481

www.joincruiseholidays.comwww.cruiseholidays.com

MAST Vacation Partners630-889-9817

www.mvptravel.com

NEST (516) 922-2691

www.jointhenest.com • www.inthenest.com

Results! Travel(800) 234-8241x100www.resultstravel.com

Signature Travel Network(310) 574-0883

www.signaturetravelnetwork.com

Travel Leaders(866) 225-9026

www.TravelLeaders.com

TRAVELSAVERS(800) 726-7283

sales.travelsavers.com

Vacation.com(800) 848-8756

www.JoinVacation.com

UNIGLOBE Travel USA, LLC(800) 233-0619

www.uniglobetravelusa.com

WESTA (503) 251-8170

www.joinwesta.com

UNIGLOBE Travel USA, LLCUSA Regional Headquarters

18662 MacArthur Blvd., Ste 100Irvine, CA 92612, USA

(949) 623-9000 • (800) 233-0619E-mail: [email protected]

www.uniglobetravelusa.com

World Headquarters1199 West Pender Street, Suite 900, Vancouver BC

(604) 718 2600E-mail: [email protected]

www.facebook.com/uniglobetravelinternationaltwitter.com@UniglobeTravel

19

20 November 2012

Amadeus Agenta is All About You

As an independent travel agency, youknow how to sell travel. We help byoffering a hosted travel agency solutionthat incorporates the latest technology ofthe Amadeus Selling Platform, togetherwith time-saving tools, high value contentand support services.

Amadeus has teamed up withUNIGLOBE Travel Center, a veteran inthe travel industry, to provide a technol-ogy and support solution that keeps youfocused on business strategy withoutworrying about administrative functions.

This exclusive partnership putsUNIGLOBE’s top-notch customer ser-vice and Amadeus’ leading industrytechnology into your hands, equippingyou to sell with confidence.

Do business your way.Amadeus Agenta supports your inde-

pendence, offers higher commissions,and helps you do what you do best—sell travel and serve your customers.

Specifically designed for small or home-based agencies, Amadeus Agenta provideseasy-to-use travel technology and bookingtools, while a host agency handles tradi-tional ticket fulfillment and operation.

The Right Partners“Rediscover the fun of being a travel agent and successful entrepre-

neur with Amadeus Agenta. What are you waiting for? Go out there

and focus on selling! Don’t worry; we’ll take care of the rest. Take

your business to new heights with Amadeus Agenta.”

Bill Moreno, Manager,

New Business Development & Hosted Programs

For more information, visit www.amadeus.com,call 1.888.AMADEUS, or send an E-mail to [email protected]

Make more, do more.Amadeus Agenta enables you to:Make more money.

Keep up to 100% of commissions earnedGenerate new business and attract customers with innova-tive marketing programs and servicesEnjoy the negotiating power of a high-volume agencyLower automation costs

Do more of what you do best.Focus on selling travel and offering great customer serviceDelegate administrative functionsGrow with trusted partners by your side

Focus on your business.Key benefits

Enjoy timely direct deposit on all your earned commissionsGain access to full GDS & non-GDS contentTake advantage of Vacation.com direct & e-mail programsProfit from guaranteed group cruise rates and blocked space

ToolsFull GDS reservation functionalityGraphic or cryptic accessCommission and revenue trackingOnline agent and client reportingService fee managementAmadeus checkmytrip.com

ServicesHosting and fulfillment from UNIGLOBE TravelCenter’s experienced travel professionalsTicketing • Invoicing and itineraries • Quality controlHelp desk and support from veteran travel agentsARC sales filing and servicesTraining and mentorship programs availableSupplier Webinars and one-on-one sessions


22 November 2012


By Scott KoepfVice President of Sales

Avoya Travel/American Express’ goals areto increase the incomes of its IndependentAffiliates and the company is committed tohelping travel professionals live a lifestyle ofsuccess. To fulfill these goals, Avoya Traveloffers independent travel businesses LiveLeads™, an established reputation,increased income potential, instant commis-sions, education and specialization, award-winning technology, and exclusive competi-tive consumer advantages.

Make More Money with Live Leads™!Avoya Travel’s Independent Affiliates make10 to 20 times more money than the aver-age home-based travel agent. TravelProfessionals can focus on selling and gen-erating top-tier commissions when they affil-iate with Avoya Travel because the hostagency offers 24/7 access to its Live Leadsprogram. Avoya Travel spends millions ofdollars to generate vendor and destination-specific Live Leads which are new cus-tomers sent exclusively to each IndependentAffiliate via the phone, Internet, and textmessage.

Unrivaled Technology Avoya Travel Independent Affiliates have exclusive use of its easy-to-use, patent-pending, Agent Power™ technology – the industry’s mostcomprehensive online Travel Agent Operating System™ offeringaccess to:• Live Leads• Integrated booking engines • Customer Relationship Management resources• Internal social networking• Live support

Accounting and instant commission tracking The ability to sell travel from anywhere an Internet connection is avail-able Independent Affiliates are also offered a private-label website,which provides customers with real-time pricing, promotions, and richcontent that is automatically updated.

Increasing Earnings with EducationAccessible through Agent Power, Avoya Travel Independent Affiliateshave access to education programs at Avoya Travel University™which offers top educational programs, including daily and on-demand vendor, destination, and sales education.In addition, Avoya Travel also handles aspects of business that taketime away from selling with accounting and commission tracking(Independent Affiliates are paid weekly via direct deposit), more than25,000 cabins in group space, a customer care and contact center,and more.

Worldwide ReputationAvoya Travel and its network have received numerous industry acco-lades, including being named ‘Travel Agency of the Year’, byCarnival Cruises, Royal Caribbean, Celebrity Cruises, AmericanExpress Travel, Oceania Cruises, Norwegian Cruise Line, MSCCruises, and Brendan Vacations.

Avoya Travel’s long-standing reputation for being one of the top-pro-ducing agencies worldwide allows Independent Affiliates to offer cus-tomers exclusive deals, value, and more from suppliers.

Call us today! Avoya Travel is currently looking for passionateexperts who run their businesses with Integrity and Professionalism™.For more information call us at 888.500.6471 or visitwww.JoinAvoya.com.

Avoya Travel/American Express

We are committed to helpingindependent travel agencies live alifestyle of success and are looking forpassionate experts that sell cruises, tours and vacation packages, andwho run their businesses with Integrityand Professionalism™.

O�ered 24/7, Live Leads™ enable travel

professionals to focus on selling to new

and repeat customers, earning top

tier commissions, and living a lifestyle

of success.

Live Leads™ are sent via the phone,

Internet, and now text message to only

one Independent A�liate per lead based

on their expertise and performance.

Choose what you want your agency

to sell, specialize in what you’re good at

selling, and have the freedom to focus on

your clients - we’ll take care of the rest.

Get Paid NOW

with Avoya® Instant Commission™!

Ready to Grow Your Travel Business?

888-426-6184www.JoinAvoya.com

CST# 2016664-10 | Fla. Seller of Travel Ref. No ST36781

24 November 2012


By Susan FerrellPresident

Travel Experts was established 23years ago. The company’s policy of paying 100percent commission with a high level of sup-port has made Travel Experts the program ofchoice for the best agents in the industry. TravelExperts has grown slowly but surely over twodecades, as its program is not a good fit forevery agent. Conversely, the company isextremely selective in those agents it accepts.

Travel Experts is owned 100 percent by SusanFerrell. Her philosophy, and that of her man-agement team and support staff, is that theirIndependent Contractors are their clients. Thecompany views them in the same way that anybusiness owner views his or her bestclient–making sure they provide what theirclients need and thinking ahead to how to bestserve them. Travel Experts understands thateach agent is an entrepreneur, and the compa-ny is truly respectful of the business they havebuilt. Above all, the Travel Experts team worksto foster a relationship that will last for years.Travel Experts is a member of Virtuoso, ASTAPremium Member, CLIA and NACTA.

Travel Experts has over 220 IndependentContractors. Many come as referrals from exist-ing agents. Their selection is based on sales vol-ume, their vision for their business, theirapproach to client relationships and their refer-ences. Most of its Independent Contractors

have been in the business for more than 15 years. Many deal strictly withhigh-end leisure, while others have strictly corporate accounts and somehave a mix of both. All are of the mindset that maintaining client relationshipsis the most important aspect of their business.

As a Virtuoso agency, Travel Experts offers its marketing programs. Interestcoding and advisor personalization allow Independent Contractors to speakdirectly to their client’s travel preferences and lifestyle. Virtuoso membersreceive thousands of dollars in free supplier-funded marketing every year.

A full-time tech expert on support staff will assist with any technical issuesthat Independent Contractors may encounter. An extensive Intranet websitefeaturesvolumes of information. In addition, the company has a site forarchiving RFIs (Requests for Information) with search capability, and utilizesThinkTank software for regular discussions and information sharing. Anextensive menu of sales reports for Independent Contractors and/or theirclients is provided at no charge.

There also is no charge for training. When an Independent Contractor joinsTravel Experts, he or she is invited to the company’s office for a few days atthe company’s expense. During that time they meet the staff, go through thecompany handbook and website, participate in Sabre training and receive anintroduction to Virtuoso.

On a weekly basis, Travel Experts offers supplier presentations, Sabre and/ortech updates broadcast to all Independent Contractors via Webex. Thereare also unlimited educational opportunities available through Virtuoso.

Independent Contractors are encouraged to participate in anything andeverything Virtuoso, including Regional Meetings and Travel Mart, whichTravel Experts partially underwrites. At Travel Mart, the company has brain-storming sessions or supplier-sponsored get-togethers for just the TravelExperts attendees.

The monthly fee for membership is $550. Independent Contractors receive100 percent commission.

For More Informationwww.homebasetravel.com • [email protected]

(800) 274-2544

Travel Experts, Inc.


26 November 2012

Paul Davis, PresidentSusan Russo, Manager

National Host AgencyYears in Business: 40 yearsYears in Hosting Status: 20 yearsEstimated 2010 Sales in U.S.:N/AU.S. Independent Contractors:

300 to 400Commission Splits: 70-100%Initial Contracting Fee: NoneAnnual Renewal Fee: NoneMonthly Service Fees: $59Consortium Affiliation:

VACATION.COMAssociations: IATAN, CLIA,NACTA, OSSN, PATH, ASTA andBBBE&O Insurance: $2,000,000

PROGRAMS1. Comprehensive Ongoing Training

on demand webinars, manuals, blogand emails.

2. Customizable Website with 24/7booking engines for Air Cars andvacation packages.

3. Client Base Windows Client mar-keting program.and CRM

4. Access to hundreds of blockedcruise cabins.

5. Access to Expert BusinessDevelopment Advisors

6. Access to our exclusive vacationpackages and cruise deals

AARC Host Agency mission is to pro-vide home based agents with cuttingedge technology, ongoing educationand the resources needed to operate asuccessful home based travel business.

2012/13 Host Agency

AARC Host Agency156 Wheeler Rd.

Central Islip, NY 11722(800) 619-8646


Scott Gutz, President & CEO, Amadeus North America, Inc.Bill Moreno, Manager, Inside Sales & Hosted Programs for North AmericaTeresa Lang, New Business Development Manager, Amadeus Agenta

Technology Provider (GDS) offering Amadeus Agenta, a co-branded program with selected host agencies in US & Canada.Years in Hosting Status: 2004Years In Business: 8Estimated 2011 Sales in U.S.: N/AU.S. Independent Contractors: N/ACommission Splits: 100%Initial Contracting Fee: $49 - $199 USD\$275 CADAnnual Renewal Fee: NoneConsortium Affiliation: Vacation.com Associations: ASTA, BBB, CLIA, OSSN, IATA, IATAN,

ARC, NACTA, PATH, USTOAInsurance: E&O coverage requiredOrganization values statement:

Amadeus’ mission is to be the leading provider of IT solutions that enable thesuccess in the travel and tourism industry.Amadeus Agenta:

Make more. Do more. Focus on your business. Let Amadeus Agenta takecare of the administrative details while you go out and grow your travelagency. We help you rediscover why you love this business by providing atechnology infrastructure that will streamline operations, so you can makemore, do more, and focus on your business.

Specifically designed for small or home-based agencies, Amadeus Agenta deliv-ers travel technology and booking tools, while our host agency handles ticket fulfill-ment and operations. Ticketing, invoicing, itineraries, billing and redemption are allautomated. Plus, we keep these tools easy to use so you won’t get bogged down.How Amadeus Agenta can help you?

As a technology company, Amadeus has developed strategic partnerships with avariety of host agencies in the US and in Canada. Amadeus Agenta is specificallydesigned for home-based and independent store-front travel businesses, offeringsupport in both English and Spanish.

We offer state of the art technology, featuring the Amadeus Selling Platform, as wellas tools for agent productivity, marketing assistance, top-tiered commissions (with nocommission split) as well as dedicated support staff and account management.Technology:

Amadeus Selling Platform provides single access to a multitude of fares and thebroadest content. Amadeus Selling Platform gives faster, more intuitive access to agreater range of travel content: over 240 of the world's leading hotel chains, 40 carrental companies, 95% of the world airlines' scheduled seats, low fare flights-andmuch, much more!Training & Support: Award-winning e-University (AeU), business development support and personalizedcustomer relationship management.

Amadeus North America, Inc.3470 NW 82 Ave, Suite 1000, Miami, FL 33122US: (888) AMADEUS • Canada: (888) 611.5554E-Mail: [email protected] • www.amadeus.com


27

Special services for IndependentAffiliatesMarketing: Avoya Travel’s industry-exclusive Live Leads™ program offersIndependent Affiliates New Clients24/7 via the phone, Internet, and textmessage. Avoya Travel also offerscontinuing marketing to itsIndependent Affiliates’ personal cus-tomers on their behalf. It’s the onlyhost agency offering Live Leads and aunique marketing strategy –there isn’tanything else like it in the industry!Technology: Avoya Travel’s propri-etary software, Agent Power™ 5.0, isthe industry’s most comprehensiveTravel Agent Operating System™,offering access to Live Leads, integrat-ed booking engine, agency supportresources including CRM, commissiontracking, a calendar, e-mail, instantmessaging system, and many moreintegrated features to help run a suc-cessful agency. Independent Affiliates

also receive an automatically updated,private-label website.Education: Avoya Travel University™offers Independent Affiliates a varietyof live and on-demand vendor andinternal sales education almost daily.FAM, ship inspection, and seminar atsea opportunities are made availableas well as regional meetings, an annualNational Conference, and more! Insurance: Avoya Travel provides $5million in Errors & Omissions insur-ance.Support: Avoya Travel has 75+ ded-icated Support Staff providing live sup-port 24/7 to assist its IndependentAffiliate network and handling theaspects of business that takeawayfrom selling. Avoya Travel offers: Accounting andcommission tracking • Commissionpaid weekly via direct deposit •Continuous marketing to IndependentAffiliates’ personal clients at no addi-

tional cost • More than 25,000 cabinsin group space • A Customer Careand Contact Center • And, more!Organization values statement:Avoya Travel is committed to provid-ing the travel agency community withunparalleled and innovative resourcesthat enable travel professionals toeffectively run their own businesses.Avoya Travel offers independent trav-el agencies a “Path to Success” withNew Clients from Live Leads, anestablished reputation, increasedincome potential, education and spe-cialization, award-wining technology, acommunity of entrepreneurial travelprofessionals, and exclusive, competi-tive consumer advantages.Goals for Independent Affiliate net-work: Avoya Travel is committed tohelping independent travel agencieslive a lifestyle of success and makemore money. How, Where, andWhen Independent Affiliates work,sell travel, and manage their agenciesis up to them, as long as it is donewith Integrity and Professionalism™. Community: Independent Affiliates ofAvoya Travel are not in businessalone. Avoya Travel has a family-styleatmosphere and encourages commu-nication within the network withresources such as My AvoyaColleague System™, InstantMessenger, a Community Forum, andmore.Reputation: Avoya Travel has a repu-tation for being one of the top-pro-ducing agencies worldwide and amember of the American ExpressTravel Representative Network forover 20 years and has received manynotable accolades, including beingnamed ‘Travel Agency of the Year’, byCarnival Cruises, Royal Caribbean,Celebrity Cruises, American ExpressTravel, Oceania Cruises, NorwegianCruise Line, MSC Cruises, andBrendan Vacations. Other: Shared Success™: This isAvoya Travel’s business model andfoundation. The company’s goal ineverything it does is to create a win-win-win for Independent Affiliates,vendors, and customers.

Avoya Travel/American Express5201 Blue Lagoon Drive, Suite 900, Miami, FL 33126U.S./Canada: (888) 447 8459 • International: 001-760-305-5070 E-mail: [email protected] • Agents: www.JoinAvoya.com Consumers: www.AvoyaTravel.com • Ca.AvoyaTravel.comwww.facebook.com/AvoyaTravel

Brad Anderson, Co-PresidentVan Anderson, Co-PresidentDavid Anderson, Chief Information OfficerJeffrey Anderson, Vice President of MarketingMichael Anderson, Vice President of Development Scott Koepf, Vice President of SalesSteve Hirshan, Vice President of Sales SupportHost AgencyYear Organization Started: 1964Years in Hosting Status: 15Estimated 2011 Sales in U.S.: $250 million +U.S. Independent Contractors: 500 +Commission Splits: 30/70 on Avoya Travel Live Leads™ and

80/20 on Independent Affiliate\personal clientsInitial Contracting Fee: Currently: $195Annual Renewal Fee: $99Annual Meeting: Yes: Avoya Travel/American Express National ConferenceMonthly service Fees: $49 only if Independent Affiliates produce less than

$1,000 in gross commissions Consortium Affiliation: American ExpressAssociations: American Express, ASTA, CLIA, OSSN, NACTA, and IATA. Insurance: $5 million in Errors & Omissions insurance.

Special Services for contractors:• We teach and assist you in marketingyourself to new and existing customers.• We provide training in selling cruises,tours and custom programs for clients,using our Ensemble destination compa-nies and preferred hotels.• Excellent air relationships withAmerican Airline, Delta Airline networkand several prominent foreign carriers.• Fantastic group department to help youcreate unique groups and make money.• We teach you to add value to yourbookings and set yourself apart fromthe competition.Organization values statement:Brentwood Travel’s mission is to pro-vide excellent travel experiences for allof our customers and by utilizing qualitytravel suppliers and providing expedientcustomer service.Goals for contractor network:To develop a network of entrepre-neurial, motivated and educated traveldesigners committed to learning all theycan about our ever-changing industry.

28 November 2012

Special Services: Our goal is to serve our clients to thebest of our ability, giving them the vaca-tion of their dreams within their budget.Patricia Bannister is available 24/7 andall new agents get one on one train-ing.We special in groups as that iswhere the money is, and each agent isasked to specialize in something.

ProgramsWe have 2 trainings at the office peryear. At these trainings, we have sup-pliers who train in their products (usu-ally 3). The trainings are all day. ICs arealso encouraged to join OSSN underBannister Travel so that they canattend their local chapter meetingswhere they can also meet and formrelationships with suppliers and net-work with other home based travelagents. Agents are also encouraged todo online and supplier testing as wellas attend webinars set up by agency.

2012/13 Host Agency

Patricia Bannister, Owner

National Host AgencyYear Organization Started: 2002Years in Hosting Status: 10Estimated 2011 Sales in U.S.: $1,7 MillionU.S. Independent Contractors: 27Commission Splits: 80/20 and 50/50Initial Contracting Fee: $250 for new agents

$150 for experienced agentsAnnual Renewal Fee: $150Monthly service Fees: NoneAnnual Meeting: Twice per yearConsortium Affiliation: NESTAssociations: OSSN Insurance: E&O Insurance is $2,000,000

Bannister Travel7696 Hwy 4 West

Senatobia, MS 38668(662) 560-6085 • (662) 288-9052


Brentwood Travel Service1022 Executive ParkwaySt. Louis, MO 63141

(800) 527-1059 • Fax: (314) 439-5757E-mail: [email protected]

www.brentwoodtravel.com

Stephanie Turner, CTC, President & CEORuth Lurie, CTC, ChairmanStacey Acree, Vice President of SalesLynne Meyer, CTC, Vice President & General ManagerSusan Hakenjos, Comptroller & Assistant Manager

Regional Host AgencyYear Organization Started: 1957Years in Hosting Status: 35+Estimated 2011 Sales in U.S.: 15 millionU.S. Independent Contractors: 15Commission Splits: VariesInitial Contracting Fee: None for agents who already are doing

$100,000/year in sales; $350 for new agentsAnnual Renewal Fee: Based on salesConsortium Affiliation: Ensemble Travel GroupInsurance: Berkley care – various including Errors and Omissions and protection inthe event of being sued due to supplier bankruptcy


Rebecca Willson, Sr. AdvisorSheri McCook, Vice PresidentAndrea Thames, Hosting Program CoordinatorBecky Interbartolo, Hosting and Operations Support

National Host AgencyYear Organization Started: 1887Years in Hosting Status: 12Estimated 2011 Sales in U.S.: 70 MillionU.S. Independent Contractors: 67Commission Splits: Varies based on volumeInitial Contracting Fee: Varies by program: Hosting Program or

Mentoring ProgramAnnual Meeting: YesConsortium Affiliation: VirtuosoAssociations: Virtuoso and Tzell Travel GroupInsurance: YesSpecial services: Unique, first in the industry mentoring program vast numberof on-going training programs very active on-line community for networking,sharing and learning company meeting and awards banquet special events andtraining options, both on-line and in-personOrganization values statement: For more than 120 years, Brownell Travelhas provided discerning travelers with white-glove service and the most experi-enced and knowledgeable travel advisors in the industry. Beyond travel agents,our advisors are recognized as the very best by the leading travel magazines fortheir experience, expertise and highest professional standards.Technology: Brownell is known for the most advanced, cutting edge technolo-gy, geared to both support our independent advisors and to help them build asuccessful travel business.Training: Brownell leads the industry in training programs for independenttravel advisors. Along with several days of initial training in our home officewhen you join our hosting program, there are more on-going training optionsthroughout the year than can be listed here. Training options include not onlyvendor trainings, but marketing, business development, social media and otherimportant training programs to help grow your business and stay at the top ofyour professional growth.Support: At Brownell, you’ll learn that we take your business success very seri-ously. Unlike many host agencies that promise great support, you’ll find thatour full-time support team is 100% dedicated to you, and not spread thinworking in other divisions of our company. Our hosting support team only hasone job description: working for you. Hosting Program: for those who already have experience as a travel advisorand have an active travel business.Mentoring Program: for those who are new to the travel industry and areready to devote a full-time effort to developing and building a successful traveladvisory business.See our website for a list of all programs: www.brownellhosting.com

Coral Sands Travel“America’s Host Agency”

1165 Riverbend Drive, Labelle, FL. 33935(866) 481-HOST (4678) • Fax: (407) 479-3461


Peter Stilphen, MCC, CEO

National Host AgencyYear Organization Started: 1994Years in Hosting Status: 10Estimated 2011 Sales in U.S.:N/AU.S. Independent Contractors:N/ACommission Splits: 70% - 90% Initial Contracting Fee: $499Annual Renewal Fee: NoneConsortium Affiliation:Vacation.comAssociations: CLIA, IATAN

Special services for contractors:• Eighty percent, 90% and 100%

commission programs available;• No productivity requirements with

our 80% commission program;• No monthly, transaction or hidden

fees;• We do not compete with you by

selling travel, 100% support is ouronly business;

• Professionally Branded Web siteavailable;

• Errors and Omissions insuranceavailable;

• Continuous training and marketingopportunities;

• Our Agent Only Web site pro-vides the tools you need to oper-ate your business including month-ly newsletters, member forum andmessage center;

• The only Host Agency that limits itsmembership to 500 members.

Organizational values statement: There is a difference between Hostagencies. We are a straightforward,100% support-only Host agency with-out gimmicks and hidden fees.

Brownell Travel216 Summit Blvd, Suite 220, Birmingham, AL 35243

205.802.6222 • 800.999.3960E-mail: [email protected]

Hosting Direct: 855.737.7504www.brownellhosting.com • www.brownelltravel.com • www.facebook.com/brownelltravel

2012/13 Host Agency 29

30 November 2012

Contact: Pat Ketchum

Host Agency Corporate TravelPlanners & Rennert TravelYear Organization Started: 1991Years in Hosting Status: 10Estimated 2011 Sales in U.S.:

$225 million+U.S. Independent Contractors: 80Consortia: Travel LeadersAssociations:

IATAN, CLIA, ASTA, NACTACommission Splits:

70% to 100%; 70/30 no monthly fees –100%/299.00 per month

Initial Contracting Fee: One time startup fee $150

Renewal Fees: NoneInsurance: N/AGDS: MySabre

Sales Niche: Cruises and vacation packages,

Marketing: Access to e-marketing tools anddirect-marketing tools

Technology: Multiple web-based agent portals foraccess to al l vendors’ bookingengines and agent tools

Training: Webinars on technology, product,marketing and updates on all vendortraining opportunities daily

Chris Morse, President/FounderBetty Powers, CEO/VP SalesMarlene Miles, General Manager

National Host AgencyYear Organization Started: 1985Years in Hosting Status: 27Estimated 2011 Sales in U.S. 3.7MU.S. Independent Contractors: 125Commission Splits: 70% personal travel, 75% on self bookings,

50% on agency bookings, 40% on customer referralsInitial Contracting Fee: $395 (includes E/O, Accounting set-up, training manual,membership to 2 consortiums, business cards, one on one training, FAM trips)Annual Renewal Fee: $175 per year including

CLIA and IATAN testing/renewal or TRUE ID cardsAnnual Meeting $125Monthly service Fees: NoneConsortium Affiliation: Vacation.com, NEST, Affluent TravelerAssociations: CLIA, IATAN, OSSN, NACTA, NEST, PATH,

STARS, ARTA, ASTA and TRUE membersInsurance: All agents must have E/O insurance. That is provided with your initial feeand offered each year at $95.00.Special Services for contractors:24/7 live support to all agents, three major travel consortiums, Web site (we do itfor you), special E-mail program, unlimited training, live booking support, Web-basedtravel programs, self or agency run accounting programs, help and support withCLIA testing, continuous training, annual meeting. Monthly Webinars, quarterlyregional meetings. Most important: One on one training! You are not just a num-ber! And the #1 Training Manual in the travel industry!Goals for contractor network:Our goals are to offer the IC value. We are not a mega agency that has rules,restrictions and quotas. We value your participation and creativity. We are success-ful, and we want you to be a part of that success. We help you plan your businessmodel and niche market so you will achieve success. Chris Morse is one of the topTravel Agent Industry leaders. Betty Powers is one of the top Sales and Marketingprofessionals in the industry. Marlene Miles is truly the best General Manager in thisindustry!TechnologyCorporate Travel/the Travel Center uses the most updated computer and socialmedia/network solutions available. We strive to improve and support your effortsin the social media arena, no matter how complicated it can be.Organization values statementWe offer flexibility: work your hours, work from home, excellent commissions, addi-tional income, travel perks, ability to see the world and planning “trips of a lifetime”for your clients!

Annual MeetingOur next annual meeting is 19 January in Los Angeles CA.

CTP/Rennert Travel613 N W Loop 410, Ste 400,

San Antonio, TX 78216Tel: 830-964-2464

E-mail: [email protected]://rennertathome.com

2012/13 Host Agency

Corporate Travel/The Travel Center�6333 San Fernando Road #3831, Glendale, CA 91221-0831

Branch Office: 77 Dandelion Court, Newbury Park, CA 91320 (805) 498-1211 (800) 870-9345(818) 241-1402 • (800) 870-9345 • Worldwide Fax: (818) 241-1410



Special Services: What could be better than earning upto 100% commission on the sales ofexciting cruise and land-based vaca-tion packages? How about doing soon your schedule and from the com-fort of your own home. Cruises Inc.offers you the flexibility to work whenyou want, where you want and howoften you want. How great is that?

About Cruises Inc.:Cruises Inc. is the travel industry’soriginal host agency. Founded in1982, we’ve grown to over 600 inde-pendent agents nationwide. With theright connections, the right technologyand the right marketing, we’ve createda support model that works. Today,as part of World Travel Holdings, weare the world’s largest seller of cruisevacations. By joining our family, you’llhave the comfort of knowing you areassociated with the very best in theindustry.

A Rewarding Business Opportunity:As an independent cruise and vacationspecialist, commissions start at 60%and can be as high as 100%. You makemoney by selling cruise packages, trav-el insurance, shore excursions, landpackages, escorted tours, independenttours, all-inclusive resorts, hotels andcar rentals. Plus, Cruises Inc. gives youall the tools you need to market, selland service your customers, with noexperience required!

Flexibility to Meet Your Needs: Whether you are a work-at-homemom, getting ready for retirement, freshout of college or anywhere in between,Cruises Inc. works around your busyschedule. You have the choice of work-ing full-time or part-time from the com-fort of your home and our flexible initialtraining options include virtual training,Saturday-series virtual training or on-siteclassroom training at our state-of-the-arttraining facility.

Tools to Grow Your Business:Our expert training team — with morethan 40 years of experience — will helpyou kick-start your business during aninitial week-long training course. Buttraining doesn’t stop there; we provideyou with ongoing and continuous train-ing opportunities including a six-week‘on-boarding’ program, mentoring pro-gram, webinars, regional meetings andour annual National Conference at Seaaboard the industry’s leading cruise ships.

Our proprietary technology isdesigned specifically for independentagents. This includes personalizedwebsites with a built-in search engineand booking capabilities for yourclients, as well as a ‘Virtual Office’intranet and a Customer ResourceManagement (CRM) system to keepyour business running smoothly.

From our award-winning direct mail tolead generation programs and integratedpublic relations campaigns, Cruises Inc.agents have access to innovative, indus-try-leading marketing programs. Thisputs you on par with top Fortune 500companies.

A Dedicated Support Team ThatCares About One Thing...You!A staff of nearly 100 employees supportsyou at our corporate headquarters inFort Lauderdale, Florida. This includes anAgent Support team to drive and growyour business and a dedicated CustomerCare Team to assist you with technicalissues after the sale. We even providefull back office support, 24-hour technicalsystem support and our managers andsenior executives all have an open-doorpolicy. We take pride in the support weoffer our agents and nothing makes ushappier than to see you succeed ingrowing your business. After all, yoursuccess is our success.

Brad Tolkin, President & Co-Chairman/Co-CEO of World Travel HoldingsJeff Tolkin, Co-Chairman & Co-CEO, World Travel HoldingsDwain Wall, Senior Vice President and General Manager Joelle Delva, VP, OperationsSandi Szalay, VP, Home-Based Information TechnologyDrew Daly, VP, Sales Performance and TrainingLuis Zuniga, VP, Marketing and CommunicationsTim Courtney, Director, Network and Franchise Development

National Host AgencyYear Organization Started: 1982Years in Hosting Status: 30Estimated 2011 Sales in U.S.: N/AU.S. Independent Contractors: 600Commission Splits:

Starts at 60% and can be as high as 100% based on sales volume.Initial Contracting Fee: $249-$449Annual Renewal Fee: N/AAssociations: ASTA, CLIA, NACTA, IATAN

U.S. Small Business AdministrationInsurance: $1 Million in E&O insurance provided.

Cruises Inc. 1201 W Cypress Creek Rd, Ste 100�Fort Lauderdale, FL 33309�877-714-4072�Fax: 954-958-3697�E-mail: [email protected]�www.SellCruises.com • www.facebook.com/SellCruises

32 November 2012

Vincent & Mary Condeni, OwnerVincent A. & Sheri Condeni,

Operation ManagementNational Host & Retail AgencyYears in Hosting Status: 22U.S. Independent Contractors: 100Commission Splits: 75-80%Initial Contracting/Annual RenewalFee: None, Free Business OpportunityConsortium: Vacation.comAssociations: CLIA, IATAN, NACTAInsurance: Free $1M E & ONo fees or hidden costs, ongoing train-ing opportunities, 24/7 live supportcommissions paid daily, keep your ownclient base and identity, we put the funback in travel so call us today.

Ross SpaldingPresident

Cruise Focused Host Agency Years in Hosting Status: 4Estimated 2011 Sales in U.S.:

$35,M (total agency sales)U.S. Independent Contractors: 50Commission Splits:

70/30, 80/20, 90/10Initial Contracting Fee:

Fees vary. 70/30 plan has $49 initial fee. Is refundable.

Annual Renewal Fee: None.Consortium Affiliation: EnsembleAssociations: IATA, CLIA, ASTAInsurance: Yes

Sandra Brown SF0Chuck Brown President/CEO

Nationwide Leisure TravelConsortium & Host AgencyYears in Hosting Status: 12Estimated 2011 Sales in U.S.:N/AU.S. Independent Contractors: 150Commission Splits: 80/20Initial Contracting Fee: $25Annual Renewal Fee: $25Consortium Affiliation:

Cruise & Vacation SpecialistsAssociations: CLIAInsurance: CSA

Casino World TravelA7291 Bobby Lane, Cincinnati,

OH 45243(800) 563-6608


CCVAdvantage(part of Crown Cruise Vacations)

103 Main St Ste 300 Princeton NJ 08540(877) 283-1114 • (609) 514-8759

E-Mail: [email protected] •www.ccvadvantage.com

Cruise & Vacation Specialists/My Trip Specialists

115 Metairie Rd.Metairie, LA 70005

(504) 833-1984 • (866)424-5262E-mail: [email protected]

www.cruiseandvacationspecialists.com

2012/13 Host Agency

800-577-8855 • www.TravelWithMeridian.comEXPERIENCED AGENTS ONLY. CALL TODAY FOR MORE DETAILS AND COMMISSION

Full Service Travel Agency Sell Travel at Your Own Pace NO Startup or Expensive Fees

NO Micro-Managing of Your BusinessMember of TRAVELSAVERS

IC Agents Paid Once a Month

Meridian Travel3475 Sheridan Street #211

Hollywood, FL 33021(954) 922-5433 • (800) 577-8855 • Fax: 954-922-5436

E-mail: [email protected] www.travelwithmeridian.com

Marcy Lannon, CTC - Manager

Host AgencyYear Organization Started: 1994Years in Hosting Status: 18Estimated 2011 Sales in U.S.: N/AU.S. Independent Contractors: N/ACommission Splits: on requestInitial Contracting Fee: $0Annual Renewal Fee: $0Monthly service Fees: $0Consortium Affiliation: Travelsavers

Meridian Travel is a full service travel agency with ICs locat-ed in the US. We do not offer training, nor do we over-burden you with alot of restrictions. Instead we give youthe ability to sell travel at your own pace with NO STARTUP OR EXPENSIVE FEES.And as long as you are operating in a professional, respon-sible manner than we do not micro-manage your business.As a Member of vacation.com we offer you an extranetfilled with personal email, supllier contacts,communityboards, booking platforms, sales promos and more.


April Levesque,President

National Host Agency forHome Based TravelProfessionalsYear Organization Started: 1997Years in Hosting Status: 15Estimated 2011 Sales in U.S.:N/AU.S. Independent Contractors:N/ACommission Splits: 75/25Initial Contracting Fee: NoneAnnual Renewal Fee: NoneMonthly service Fees: $100

w/contract (cancellable with 30-day written notice at any time)

Special services for contractors: 24/7 copyrighted agent Web siteaccess; able to link contractor site tomain site; help in development of con-tractor site; full suite of online bookingengines; errors and omissions; network-ing seminars; free training on new prod-ucts; 24/7 staff support; marketing tipsand tricks; supplier co-op dollars; thepromise of agent/client protectionagainst marketers!

Organization values statement: As a recognized leader in Host agencyservices, Design Travel’s ongoing mis-sion is to continue to offer you unparal-leled support as you build your travelbusiness from home. The latest tech-nology, the most comprehensive data-base of resources at fingertip disposal,the greatest level of individualized sup-port supplied by a staff with over 100years’ collective travel industry experi-ence and the high commission percent-ages including overrides!

Jennifer DuganOwner

Angela BrownOperations Manager

Barb CerbieSenior Manager

Virginia BuscemeGeneral Manager

US Host AgencyYears in Hosting Status: 13 yearsEstimated 2011 Sales in U.S.:26 mil-lionU.S. Independent Contractors:650Commission Splits:

75/25 after 3 years 80/20Initial Contracting Fee: $150$10 per month support fees waivedwith $3000 in commissionable saleseach monthAnnual Renewal Fee: $50.00 Consortium Affiliation: Vacation.comAssociations: CLIA, IATAN, ARC,OSSN, NACTAInsurance: E &O Insurance includedFree Client Data Management system,24/7 access to commission reporting,free marketing

6th Annual Training SeminarAnaheim CA

February 28th-March 6th 2013

Libbie Rice, Co-PresidentLindsay Pearlman, Co-President

Organization values statement: Ensemble Travel® Group is member-owned and totally devoted to its mem-bers’ success. Profits less operating expens-es are all returned to the members.Ensemble Travel Group’s personalized andbusiness focused approach creates a true“ensemble” of efficient and profitable travelconsultant experts working together toachieve lucrative sales targets.

Marketing: Ensemble Lifestyles™ con-sumer magazine for the affluent cus-tomer; year long award-winning VacationTherapy integrated marketing programsfeaturing social networking, direct mail,and lead-generation elements; EnsembleE-Matrix 360 E-marketing program pow-ered by ClientBase/TRAMS; monthly E-Zine; choice of cost-effective, flexible cus-tomized member marketing programs;sophisticated customer segmentationsystem; thousands of hosted, amenityand promotional cruise offers; amenity-drive worldwide leisure hotel program;private label villa program; customizedFIT and group land offers; On Locationexperts in nearly 80 countries; airlinepartnerships with more than 15 carriers. Technology: Creates and hosts consumer websitesand robust extranet for members; newplanning and booking engines includetools for air, cruise,hotel, and On Locationfor additional earning opportunities.Training & Education Programs:Specialist programs with a strong leadgeneration focus currently include SouthPacific and Destination Weddings &Honeymoons, featuring a partnershipwith The Knot. Training takes place at theannual international conference, executiveretreats and dinners, owner/manager calls,online anytime training, webinars andongoing one on one training with busi-ness development team.

Design Travel Inc.�507 Yosemite Trail, Roselle, IL. 60172

(847) 577 7930 • Fax: (847) 577 7917�E-mail: [email protected] www.wedesigntravel.com

Dugans Travels 212 Aldaba Circle NE,Rio Rancho, NM 87124

(888) 688-3311 • (505) 572-5144www.travelathome.com

[email protected]

Ensemble Travel® Group29 West 36th Street, FL8

New York, NY 10018(800) 442-7871 • Fax: (212) 545-7428

E-mail: [email protected] www.joinensemble.com


November 2012

2012/13 Host Agency

34

Michael Drever, Chairman and FounderMatthew Eichhorst, President

Geraldine Ree, Senior Vice President, Sales and Marketing

Host Agency/FranchisorYear Organization Started: 1987Years in Hosting Status: 20+Estimated 2011 Sales in U.S.: $420 MillionIndependent Contractors North America: 3,800+Commission Splits: Up to 80%Initial Contracting Fee: $499Annual Renewal Fee: NoneMonthly service Fees: $29/month. No additional fees.Annual Meeting: Annual Conference@Sea and

Quarterly Networking Events.Consortium Affiliation: Expedia Inc.Associations: CLIA, IATA, OSSNInsurance: E&O coverage available

Technology: Ongoing Training & Support; Innovative Marketing.

Change Your LifeAs a Retail-Based Travel Consultant or Expedia® CruiseShipCenters MobileAgent™, you’ll enjoy the freedom and flexibility to build a business that fits yourlifestyle. Whether you choose to work full-time or part-time, from one of orretail locations or your home office, our ongoing support and powerful technolo-gy will help you manage all aspects of your business from anywhere in the world.

International Brand:Expedia, Inc. is the largest online travel company in the world. This powerfulbrand, combined with massive purchasing power for both cruise and non-cruise products, gives Expedia CruiseShipCenters agents a distinct competitiveadvantage. The Expedia brand is widely recognized by customers and through-out the travel industry as a market leader.

Industry-Leading Technology: Expedia CruiseShipCenters’ proprietary Customer Relationship Managementsystem, CruiseDesk®, lets you manage all aspects of your travel business fromanywhere in the world with secure, easy access via the Internet. Every aspectof looking after your clients and your business is just a click away — from vaca-

tion research and online booking tomarketing, invoicing, fol low-upreminders, detailed sales reports andmuch more.

Ongoing Training & Support: Expedia CruiseShipCenters is proudto be a learning organization. Theiragents are constantly advancing theirknowledge through the InternationalCruise Academy which offers weeklywebinars, video tutorials, in-personnetworking, training events and anannual Conference @ Sea. In additionto a Partner Support Team of over80 staff, Expedia CruiseShipCenters’retail locations offer both Center-based and Mobile Consultants thesupport of a local Franchise Partnerwho will help you through the initialtraining program and provide ongoingsupport to grow your business.

Innovative Marketing:Expedia CruiseShipCenters’ award-winning marketing not only attractsnew clients, it creates Customers ForLife with an innovative attractionstrategy and extensive loyalty pro-grams. Agent build customer trustand loyalty with every interaction –in-person, over the phone, with per-sonalized email newsletters andthrough printed flyers and magazines.All of this is managed on your behalfthrough Expedia CruiseShipCenters’exclusive 7SEAS® Club, whichallows members to have completecontrol of their personal preferencesincluding email subscriptions, traveldestinations, cruise lines, favoriteactivities and more.

International Brand:Expedia, Inc. is the largest onlinetravel company in the world. Thispowerful brand, combined with mas-sive purchasing power for bothcruise and non-cruise products, givesExpedia CruiseShipCenters agents adistinct competit ive advantage.Expedia, the #1 brand in travelbrand is widely recognized by cus-tomers and throughout the travelindustry as a market leader.

Expedia CruiseShipCenters400-1055 West Hastings St.

Vancouver, BC V6E2E9(888) 224-2643

E-mail: [email protected] • www.joinecsc.com


Contact: Gerry Polodna

Host AgencyYear Organization Started: 1977Years in Hosting Status: 9Estimated 2011 Sales in U.S.:

$8 millionU.S. Independent Contractors: 25Commission Splits:

50/50, 70/30, 80/20Initial Contracting Fee: Varies bysplitAnnual Renewal Fee: Varies bysplitMonthly Service Fees: NoneConsortium Affiliation: EnsembleAssociations: ASTA, CLIA, NACTAInsurance: E & OSpecial Services:

Vendor Training • Back OfficeAccounting • Bi-Monthly Reports •

Incentive Connection TravelIncentive Connection Travel Building

13029 N Cave Creek Road, Phoenix, Arizona 85022


www.ictravel.com

Robert Siamon, PresidentHarvey Siamon, Treasurer

National HostYears in Hosting Status: 29 YearsEstimated 2011 Sales in U.S.: 100M+U.S. Independent Contractors: 350Commission Splits:

70-80% including overrides, up front and bonuses

Initial Contracting Fee: NoneAnnual Renewal Fee: NoneConsortium Affiliation: EnsembleAssociations:

IATAN, ARC, CLIA, OSSN, PATH

Insurance: YesInterview with Joanie Ogg, past president of NACTAHarvey, your agency has been hostingtravel professionals since 1981. Thatwould undoubtedly make you one ofthe trendsetters in the field and certain-ly your companys longevity andstrength is to be commended. You and I have been friends and col-leagues for many years now and wehave both watched the home-basedchannel change and morph into one ofthe industrys leading sales channels of dis-tribution. Could you share with our read-ers some chunks of wisdom about whatthey should or should not be looking forwhen they choose a hosting partner?When choosing a Host Agency, lookfor one that: •Is large enough to give you the bene-fits of strong industry ties and support,but not so large that you get lost innumbers. • Will not attempt to steal your clients • Is financially stable •Has been in business a long time andpays commissions on time, every time •Ask if you are allowed to work direct-ly with supplier BDMs. Are you isolatedand/or limited to the questions you canask a supplier?

Ron Sanders CTC, CTIEPresident

National Host & FulfillmentAgencyYear Organization Started: 1974Years in Hosting Status: 23

since 1989Estimated 2011 Sales in U.S.: N/AU.S. Independent Contractors: 65+Commission Splits: 70/30 & 80/20Initial Contracting Fee: $135Annual Renewal Fee: $100Monthly service Fees:

$0 w/exception of Amadeus GDS Software $25

Consortium Affiliation: LTA-Leisure Travel Alliance

Associations: ARC, CLIA, IATAN, ASTA, PATH

Insurance: E&O $100 Annual $1M $500 Deductible

Marketing: Access to LTA’s‘Engagement’ direct mail and emailmarketing and vendors online and localtraining programs. Plus Cruise GroupBlock Space.Airline ticketing fulfillment w/personal-ized invoicing. Opportunity for addingsuppliers’ online booking engine to IC’Sweb site.International Travel Institute’s (TrainingDivision) training courses offered tolocal IC’S for industry classroom trainingand frequent use of classroom facilitiesfor travel vendor presentations. Website development options includ-ing adding preferred vendor personal-ized web links for online consumerbookings.Technology: GDS – Amadeus;TRAMS Accounting SystemNOTE: New IC’S are encouraged toreview our program as our travel schoolbackground and patience promotes anopen question dialogue for new IC’S.

Great Southern Travel3424 S. National

Springfield, MO 65807(800) 749.7116 • Fax: (417) 888-4482


www.facebook.com/greatsoutherntravel

IT Travel Group6363 Richmond Ave., Suite 200

Houston TX 77057(800) 688-1986 • Fax: (713) 268-2626E-mail: [email protected]

www.ittravelgroup.comwww.ithomebasedtravel.com

Gulliver’s Travel Service, Inc.2800 S Hulen #110

Fort Worth, TX, 76109(817) 924-7766 • Fax: (817) 924-3100

E-Mail: [email protected] www.gullivers.com

Harvey BoysenPresident

Regional host agencyYears in Hosting Status: 18Estimated 2011 Sales in U.S.:30MU.S. Independent Contractors: 50Commission Splits: 75/25Initial Contracting Fee: NAAnnual Renewal Fee: NAConsortium Affiliation:

American ExpressAssociations: IATA, CLIAInsurance: Berkley


November 2012

2012/13 Host Agency

Lynn Hakam, CTA & ACC Operating Partner

National Host Agency Year Organization Started: 1996Years in Hosting Status: 15Estimated 2011 Sales in U.S.:1M+U.S. Independent Contractors: 14Commission Splits: 80/20Initial Contracting Fee: NoneAnnual Renewal Fee: $105Monthly service Fees: NoneConsortium Affiliation:

Leisure Travel Alliance Associations: CLIA, ARC, IATAN,

ASTA, ICTA, NACTA, ACE,Insurance: Yes

E & O and Business coverage

Tom Baumann, PresidentJody Ryland, Vice President

Sharon Concepcion, Manager

National Host AgencyYear Organization Started: 2006Years in Hosting Status: 6Estimated 2011 Sales in U.S.: N/AU.S. Independent Contractors: N/ACommission Splits: Up to 70%Fee: Initial Contracting/Renewal/Monthly $0Annual Meeting: LTN Annual ConferenceConsortium Affiliation: VirtuosoAssociations: ARC, IATAN, CLIA, NACTA, OSSN Special services for members: The Luxury Travel Network provides approvedindependent agents the ability to work at home while enjoying the benefits ofbelonging to a premium luxury cruise agency network such as Virtuoso, high com-missions, lead referrals, preferred rates and exclusive amenities for their clients.Organization values statement: Luxury Travel Network is part of Travel LeadersGroup. Travel Leaders Group manages leisure, business and franchise travel opera-tions under a variety of diversified divisions and brands. With sales of nearly $17 bil-lion in 2011, Travel Leaders Group not only ranks as the #1 corporate travel man-agement company by Business Travel News, but it is also among the top ten travelcompanies on the 2012 Travel Weekly Power List. In 2012, Entrepreneur ranked aTravel Leaders brand #1 in the category of “Travel Agencies-Miscellaneous.”Goals for contractor network: Luxury Travel Network is the only host agencyin the industry completely focused on serving luxury travel consultants. Our pro-grams and services help our consultants retain their existing luxury clientele and gainnew prospective clients by offering them an array of benefits and amenities theymay not get with another travel consultant. Technology: At Luxury Travel Network, we provide several pieces of technologyto assist you in managing your travel business.Members Site: Our Luxury Travel Network members website provides easyaccess to a wealth of information. You can find industry news, vendor information,our online booking tools, tutorials, procedures and much more!TravelConnect: Our booking reporting system, manages clients, bookings, com-missions, groups, financials and much more. With TravelConnect you can reportyour bookings, generate invoices and produce sales and commission trackingreports. Sabre Cruise is available to all consultants which has an automatic interfaceto TravelConnect.Sabre GDS system is available to qualified agents with Sabre experience.Training: In addition to the specialized marketing and destination training membersreceive directly from Virtuoso, they receive continuous GDS education and trainingon TravelConnect, and invitations to weekly live webinars featuring product introduc-tions and updates from premium and luxury cruise lines and tour operators.Members are also invited to attend an exclusive annual travel convention where theyreceive in depth Virtuoso training, meet preferred luxury cruise and tour vendors,and network with other luxury agents specializing in a variety of niche markets.

L & M Travel Services18467 Santa Carlotta St

Fountain Valley, CA 92708-5618(877) 885-7905 • Fax: (714) 4391229

E-mail: [email protected] •

www.Facebook.com/LandMTravel

Luxury Travel Network(Member of the Travel Leaders Group) 3750 NW 87th Ave Suite 300-B, Miami, FL 33178(866) 703-5244 • Fax: (305) 444-1293E-mail: [email protected] www.luxurytravelnetwork.com

Modern Travel Services, Inc.W175N11117 Stonewood Dr., Suite 103

P.O. Box 831Germantown, WI 53022(262) 250-7337, x100www.moderntravel.net

Torrey LauerE-mail: [email protected]

National Host Agency Year Organization Started: 2002Years in Hosting Status: 10Estimated 2011 Sales in U.S.: $20 M+Independent Contractors: 35Consortium Affiliation:Vacation.comAssociations: IATAN, ARC, CLIAGDS: Amadeus (free to low monthly fee),

Amadeus Cruise (free)

Commission: 80% to 100%Insurance: $1 million E&OFees: No monthly fees, no fees forexperienced agents; $175 yearlyrenewal Sales Niche: Cruises, Western Europe,Caribbean, Hawaii, corporate and incen-tive travel Marketing: Free Direct mail ande-advertisements program.Technology: Online trainings, mar-keting, vendor sales calls

36


Chad Burt & Steve Muraca, Co-Owners

National Host Agency Year Organization Started: 1992Years in Hosting Status: 19 Estimated 2011 Sales in U.S.:60 M+ U.S. Independent Contractors:

1,800+ Commission Splits: Up to 90/10. Initial Contracting Fee: NoneAnnual Renewal Fee: NoneMonthly service Fees: NoneConsortium Affiliation: Vac.com Associations: IATAN, OSSN, NACTA, CLIA, BBBInsurance: Yes. Goals for contractor network:Technology: Revelex based bookingand CRM tools.Training: Live webinars every week,on-demand library, and more. Support: One on one support withdirect access to the owners.

37

OutsideAgents.com8030 Phillips Highway, Suite 13

Jacksonville, FL 32256(904) 739-2224 • (866) 208-5604E-mail: [email protected]

www.outsideagents.com

2012/13 Host Agency

Jackie Friedman, President — [email protected] Wilson, VP of Technology & OperationsRobbi Hamida, VP of Air and Corporate Programs

National Host Agency Year Organization Started: 1995Years in Hosting Status: 18Estimated 2011 Sales in U.S.: $262 millionU.S. Independent Contractors: 3,200Commission Splits: Members are able to choose between keeping

UP TO 90% of their commissionsInitial Contracting Fee: Varies

Members are able to pick the plan that best suits their business, details and pricing at www.nexion.com

Annual Renewal Fee: NoneAnnual Meeting: Co-Nexion 2013 will be held in Las Vegas September 26-28Monthly service Fees: Depends on Plan;See www.nexion.com for more informationConsortium Affiliation: Vacation.comAssociations: IATAN, ASTA, CLIA, OSSN, PATH and NACTA

Insurance:While Nexion holds insurance to cover E&O issues, you are an independent con-tractor and should have your own coverage to ensure you are protected on all ofyour travel bookings. Therefore we highly recommend our members to obtainErrors and Omissions insurance in their name for their personal protection.However, E&O insurance is not a requirement to join Nexion.

Special services for members:Nexion is a fully licensed, bonded and accredited travel agency. We offer a compre-hensive array of booking, fulfillment and back-office solutions that enables indepen-dent travel professionals to operate their businesses more efficiently and profitably.Nexion members enjoy a proprietary Web-based portal, access to any of the fourGDS systems, and unique marketing/sales programs. Additionally, members haveaccess to the industry's leading suppliers with opportunities to earn top commis-sions, including commission on air sales.

Nexion purpose for members:• Increase members' operational efficiency and profitability• Provide unique training, coaching, marketing and sales solutions• Build strong sense of community among member agents• Enable members to earn top commission rates from industry leading suppliers• Establish relationships between industry leading suppliers and member agents• Supply exceptional levels of customer service/support

Nexion, LLC6225 N State Hwy 161, Suite 450�, Irving, TX 75038For Member/Supplier Customer Service�(800) 949-6410 •�Fax: (408) 271-2039Sales Phone (for new or potential Nexion agents): (800) 747-6813 •http://lucassugoi.deviantart.comhttp://lucassugoi.deviantart.comE-mail: [email protected] • www.nexion.com • http://www.facebook.com/nexioninc

For Member/Supplier Customer Service

Jen Kistler, OwnerHost AgencyYears in Hosting Status: 2.5U.S. Independent Contractors: 90Commission Splits: 70% - 85%Initial Contracting Fee:Free if Experienced Agent, $100 if newagent with no experienceAnnual Renewal Fee:Zero if making at least 3 bookings forthe year.Consortium Affiliation:Vacation.comOffering experienced agents no sign-upfees, and 80% commission split to start.Prefer agents specializing in: Disney, All-Inclusives, Vacation Packages andCruises. We do not ticket airline tickets.

Magical Moments VacationsPO Box 228, Vanlue OH 45890


www.magicalmomentsvacations.com

38 November 2012

2012/13 Host Agency

Olga Placeres Agency Manager

Marianne WhiteIndependent Contractor Team Leader

Host AgencyYear Organization Started: 1984Years in Hosting Status: 6Estimated 2011 Sales in U.S.: $23 MU.S. Independent Contractors: 27Commission Splits:

Custom Compensation plansInitial Contracting Fee: NoneAnnual Renewal Fee: NoneMonthly Service Fees: NoneAnnual Meeting: August 25, 2012Consortium Affiliation:

Signature Travel NetworkAssociations: ASTA, CLIA. IATAN,

NACTA, OSSNInsurance: E&O $1 million

Technology:ClientBase, TRAMS, Signature TravelIntranet tools, personalized marketing,pocket Travel Consultant, myTravelSite,Cruise finder.

Training: Personal and online technology trainingthrough Signature Travel Intranet andvendors.

Preferred Travel of Naples, Inc.801 Laurel Oak Drive, Suite 300

Naples, FL 34108(239) 261-1177 • (800) 523-3716

Fax: (239) 262.6306E-mail: [email protected]

www.preferrednaples.com

Lee Smolinski, CEOKelly Bergin, VP Business DevelopmentLisa Baron, Sales & Marketing Manager

National Host AgencyYear Organization Started: 1987Years in Hosting Status: 3Estimated 2011 Sales in U.S.: N/AU.S. Independent Contractors: N/ACommission Splits: 100% for preferred suppliersInitial Contracting Fee: NoneAnnual Renewal Fee: NoneAnnual Meeting: Every year in conjunction with

Signature Travel Network MeetingMonthly Service Fees: We have a choice of 3 Plans starting at $29 monthly. Consortium Affiliation: Signature Travel NetworkAssociations: ASTA, NACTA, BBB, IATA, ARC , PATH, OSSN Insurance: E&O is included in each plan

Marketing: We offer the most advanced marketing technology available to independent agentsin the travel industry today. Our automated systems are branded to each agent andsave time and money. Personalized agent websites are updated twice daily. Theautomatic email marketing program integrates with each agent's website. Our CRM,Clientbase, syncs with each agent 's website and updates client information auto-matically. Customized email greeting cards are sent to clients for Birthdays,Anniversaries, Welcome Home, etc. automatically. Automatic is the key word. Ourmarketing is working for you while you sell !.

Social Media:myTravelsite.com gives you and your clients a way to blog about trips and sharephotos. It can be connected to Facebook to share travel experiences. Clients signup under your myTravelsite and start a community with you as the leader. Our OASISAgent Facebook group gives our agents a forum to share their thoughts,questions, group space, etc. It’s a great way to connect with other OASIS members.

Training: Boot Camp trainings around the country and our annual Sales Meeting in Las Vegas arefree to attend and help you take your business to the next level!! We also offer trainingwebinars and on demand courses through Signature University at no cost.

Goals: We strive to keep our program simple and to give independent travel professionalsthe most "bang for their buck". Agent support is personal and responsive. We wantevery OASIS member to brand their own identi-ty and earn a good living in this exciting travelprofession they have chosen.

OASIS(Outside Agent Sales Integration System)

4800 Federal Highway Suite 200, Boca Raton, FL 33431(800) 613-8380 • Fax: (561) 393-7622

E-mail: [email protected] • www.oasisagent.comhttp://twitter.com/#!/oasisagent • http://www.facebook.com/oasisagentcom

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According to OASIS there are ten thingsyou need to succeed in this business. 1). The highest commission split possible.2). Top tier cruise & land commissions.3). Easy, automated, and client centric marketing. 4). Sophisticated CRM. 5). High level of support.6). Quick search capabilities. 7). Extra client amenities & special pricing. 8). Personalized branding. 9). Communication & networking opportunities.

10). The desire to succeed.

OASIS will provide you with the first 9! Why reinvent the wheel. OASIS already has it.

OASIS pays all agents 100% commission, and you will makemore on each booking because its preferred cruise and landsupplier commissions are the highest in the industry – up to30%. OASIS also helps you grow your bookings with customiz-able websites, direct mail, automated email marketing, and apersonalized social media platform that integrates with

Facebook. To help you keep track of it all, OASIS provides youwith your own branch of Clientbase.

OASIS also gives you access to its proprietary intranets whichcontain volumes of information about cruises, hotels, destina-tions, suppliers, promotions and the latest industry news. It’seasy and the system facilitates booking as well. It also offers youa number of different ways to communicate with your peers.The Bulletin Board Forum through Signature Travel Network isa great way to learn and return with over 8,000 Signatureagents. And, OASISAgent Facebook group allows its agentsand BDM’s to communicate on a regular basis, along with itsyearly Sales Meeting in Las Vegas!

OASIS allows you to tap into more than $5 billion in buyingpower, with access to over a 1000 group sailings and a 700-plus-member hotel program, both with value-added amenitiesfor your clients.

The philosophy at OASIS is “Your success is our success”, soyou can expect one-on-one attention. OASIS has all the thingsthat you will need to succeed. All you need is the desire. CallOASIS today!

To begin your future in travel, please contact OASIS at(800) 613-8380 or visit www.OASISAgent.com


392012/13 Host Agency

OASIS (Outside Agent Sales Integration System)

November 2012

2012/13 Host Agency

40

Rhonda Shumway CTC, ECCS, DSPresident

Host AgencyYear Organization Started: 2000Years in Hosting Status: 13Estimated 2011 Sales in U.S.: 2 MU.S. Independent Contractors: 35Commission Splits:

starting at 60% for new agentsInitial Contracting Fee: $450Annual Renewal Fee: $200Annual Meeting:

Vacation.com National ConferenceMonthly service Fees: NoneConsortium Affiliation: Vacation.comAssociations: IATAN, CLIA, ASTA,PATH, ARTA, OSSN, NACTA, CTO,THE TRAVEL INSTITUTE, BBBInsurance: E&O with Berkely Agency

TerraMar Travel, Inc.133 N. Buena Vista Street, Suite #4

Hemet, CA 92543-4360(877) 676-0033

E-mail: [email protected]@terramartravel.comwww.terramartravel.com

The Travel Agent, Inc (Tzell Travel Group)

630 West Carmel Drive, Suite #150Carmel, Indiana 46032

(800) 347-2512 • Fax: (317) 848-3998E-mail: [email protected] • www.tta.travel

Mark Moorhead, President/Owner • E-mail: [email protected]

Wanda Moorhead, VP Marketing • E-mail: [email protected]

Kathie Watson, Office Manager • E-mail: [email protected] service: Air, FIT, Tour, Cruise,Private Shore ExcursionsYear Organization Started: 1979Years in Hosting Status: 18Estimated 2011 Sales in U.S.: $15MU.S. Independent Contractors: 25Commission Splits : Based onPerformanceNo: Initial Contracting Fee, AnnualRenewal Fee, or Monthly service FeesAnnual Meeting: YesConsortium Affiliation:

Virtuoso Member, Tzell MemberAssociations: CLIA, ASTAInsurance: E&O

Chris Morse, President/Team LeaderMarlene Miles, General ManagerBetty Powers, VP Sales & Marketing

National Host AgencyYear Organization Started: 1985Years in Hosting Status: 27Estimated 2011 Sales in U.S.: 2.7 MillionU.S. Independent Agents: 125Commission Splits: 75% personal travel, 70% on self bookings,

50% on agency bookings, 40% on customer referrals. 805 avaialble on volume!

Initial Contracting Fee: $695 (includes E/O, Accounting set-up, training manual, membership to 2 consortiums, business cards, one on one training, FAM trips)

Annual Renewal Fee: $145 per year including CLIA and IATAN testing/renewal or TRUE ID cards

Annual Meeting: $125Monthly service Fees: NoneConsortium Affiliation: Vacation.com, NestAssociations: CLIA, IATAN, OSSN, NACTA, STARS, TRUE MembersInsurance: All agents must have E/O insurance. That is provided with your initialfee and offered each year at $91.00.

Special services for members:We offer one of the best agency to consumer marketing program thru both of ourtop consortiums. We are a travel advocate to your clients- one of the only HOSTthat has this program. One on One training is with Chris Morse, thePresident/Founder of The Travel Center. You are not just a number as with a largeHOST agency. You maintain your own customer list. We have after hours andvacation program for all of our agents.

Organization values statement:We provide the training, tool, and marketing programs to help make you successful.We pride ourselves in the fact that 98% of the agents that entered our program inthe 1990’s are still with our agency. We know that you work hard and know thatwe will be working hard with you!

Goals for contractor network:We strive to make sure that you are making the income in the travel industry thatyou have set as your goal. We make sure that you have the knowledge and vendorsto work with to obtain your goals. Our goal setting program is second to none.

Our goals are to offer the IC value. We are not a mega agency that has rules,restrictions and quotas. We value your participation and creativity. We are success-ful, and we want you to be a part of that success. We help you plan your businessmodel and niche market so you will achieve success. Chris Morse is one of the topTravel Agent Industry leaders and trainers. His peers have selected him as one ofthe top travel agents in the US. Professional, Referral, Leads programs available.

The Travel Center/Corporate Travel�1138 A North Pacific Avenue #50Glendale, CA 91202(800) 870-9345E-mail: [email protected]

Branch Office11427 Porter Ranch Drive B126

Northridge, CA 91326(800) 870-9345 • Fax: (818) 241-1402


2012/13 Host Agency

Ken Luzietti, OwnerRandy Yaroch, OwnerDan Schibler, Vice President, Business DevelopmentJoan Verdon, Vice President, OperationsCharissa Deter, Vice President, Accounting

National Host AgencyYear Organization Started: 1986Years in Hosting Status: 26Estimated 2011 Sales in U.S.: $70MU.S. Independent Contractors: 150Commission Splits: Up to 100%Initial Contracting Fee: VariesAnnual Renewal Fee: NoneMonthly service Fees: VariesAnnual Meeting: In Denver, first quarter of every year, mostly

subsidized by CompanyConsortium Affiliation: VirtuosoAssociations: APTA, ARC, ASTA, CLIA, IATA, NACTA, OSSN, PATH, RMBTAInsurance: Individual policy, $500,000 professional liability required

Programs:• Full portfolio of Virtuoso marketing, education and client value-add benefits• We provide co-op marketing opportunities and assist with marketing strategy• Apollo GDS for no additional fee• PC or Mac-ready• Commissions paid promptly via direct deposit • Ability to ticket PNRs immediately• Designated administrative support person for daily transaction processing • Designated accounting and administrative support person • All back-office travel accounting functions provided • Quarterly Sales Analysis and Income statement • Resource Center – supplier contracts, full commission grids, forms, etc. • Complimentary weekly delivery of all your documents brochures, etc. • Document delivery and mail services • Brochures and destinations reference materials• After-Hours Agent24 Service for travelers • Corporate Products • iBank• Cornerstone• Online Booking Tool• Custom reporting• Message Board – network access to the expertise of over 140 Travel Professionals• Annual Meeting & Travel Mart• Individual web site opportunitiesOrganization Values Statement: Our mission is to continually create options and opportunities solely dedicated toour Travel Professionals' success.

Susan Ferrell, Owner & President

National Host AgencyYear Organization Started: 1989Years in Hosting Status: 23Estimated 2011 Sales in U.S.: $204MU.S. Independent Contractors: 225Commission Splits:

100% commission, no splitInitial Contracting Fee: NoneAnnual Renewal Fee: NoneMonthly service Fees: $550Annual Meeting: August in LasVegas during Virtuoso’s Travel WeekConsortium Affiliation: VirtuosoAssociations: IATA, CLIA, NACTA,

ASTA Premium MemberInsurance: Berkeley ProfessionalLiability Insurance

About Travel ExpertsTravel Experts, Inc. was established in1989 as a pioneering host agency,designed to support and promote thebusinesses of independent agentsaround the country. Their indepen-dents represent some of the mostexperienced, most productive, mosthighly motivated movers and shakers inthe business. Travel Experts is also aproud member of Virtuoso, giving theiragents access to exclusive, added-valuearrangements with top travel providers,including the world’s finest luxury hotelsand resorts, cruise lines, tour operatorsand ground operators. For more infor-mation, call 800-274-2544 or contactTravel Experts via E-mail at [email protected]. Further details aboutTravel Experts are also available on theweb at http://www.travel-xperts.com/or www.homebasetravel.com

The Travel Society, LLC600 S Cherry St Ste 100Denver, CO 80246-1715

(303) 321-0900 • (800) 926-6031 • Fax: (303) 563-6264 E-mail: [email protected]

[email protected] • www.travelsociety.com

Travel Experts, Inc.212 Sawmill RoadRaleigh NC 27615


www.homebasetravel.comwww.travel-xperts.com

41

42

2012/13 Host Agency

November 2012

Mark Toren, VP of SalesNational Host & Online AgencyYear Organization Started: 2001Years in Hosting Status: 11U.S. Independent Contractors: 20Commission Splits:

75% agent/25% agencyInitial Contracting Fee: N/AAnnual Renewal Fee: $100Annual Meeting:Monthly agency calls Consortium Affiliation: Ensemble, TAUniteAssociations: IATA, CLIAInsurance: $1M E&O

TripGuy Travel LLC589 Beverly Road, Holland, PA 18966(215) 356-4889 • (888) 990-TRIPE-Mail: [email protected]

www.tripguy.comwww.facebook.com/pages/TripGuy-Travel-

LLC/158159169731?v=wall

UNIGLOBE Travel Center(Division of Uniglobe Travel USA)

18662 MacArthur Blvd., Ste 100Irvine, CA 92612, USA


www.uniglobetravelcenter.com

Betsy Geiser, Vice PresidentSusan Garza, AVP Operations

National Host AgencyYear Organization Started: 1981Years In Hosting: 16Estimated 2011 Sales: 75MNumber of IC’s: 500Annual Volume: 74M (2011)Initial Membership Fee:$149-$499Monthly Fee: $50- $65Commission Split: 70-100% or Invoice fees: $9-$3 (Experienced GDS agents)

Membership Requirements: Must bepassionate about Travel, Pass a back-ground and Credit Check and meet therequirements of the program theychoose:i.e GDS experience, TravelExperience for more Gds program.Special Services: UTC Mentor U 6-month program for new entrants tothe industry. UTC is offering twocoaches working one on one or in agroup setting on practical and techni-cal training. You will also have travelagent mentors and supplier mentorsalong with guest mentors.

Dates of shows at http://www.myhosttravelagency.com/webinars.html

Kenneth Gagliano, PresidentAnthony Gagliano, Jr., Vice PresidentErwing Hernandez, General ManagerSalone England, Office ManagerMichelle Reed, Marketing & Business Development Manager

National Host AgencyYear Organization Started: 1988Years in Hosting Status: 24Estimated 2011 Sales in U.S.: $160+milU.S. Independent Contractors: 1000+Commission Plans: 70%, 80% and 90%Initial Contracting Fee: $195Annual Renewal Fee: NoneMonthly Service Fees: Varies based on commission level chosenAnnual Meeting: OctoberConsortium Affiliation: Ensemble Travel GroupAssociations: ASTA, BBB, CLIA, TPOC, OSSN, IATA, ARC, NACTA, PATH

Special services for contractors: Travel Planners International offers our independent contractors our exclusive pro-prietary agent only platform; a consumer website, giving the agent a professionalWeb presence with Passport Online content, optional consumer booking enginesfor air, car, hotel and cruise; a choice from all four GDS systems (Amadeus, Apollo,Sabre, or Worldspan); air booking engine for those agents that choose not to havea GDS system; after hours emergency ticketing for you or your clients; an exclusivebooking engine for TPI agents for last minute and hard-to-get travel; Direct depositof commissions weekly*; a fully staffed help desk Monday through Friday; sales andmarketing support; Ensemble electronic and print marketing programs, ongoingtraining via conference calls and webinars; professional development through TheTravel Institute, CLIA, and BrandUCoaching; new to the industry training using ourExpress or Enhanced plans; E&O insurance coverage for all travel run through TPI;and an online instant commission and reporting system.

Organization Mission Statement: Our mission is to provide all of the tools, support and fulfillment services that willassist each of our travel agency partners to be the most knowledgeable, efficient,competitive, and profitable leisure and corporate sellers in the travel industry.

Organization Vision Statement: Our vision is to be unrivaled in the travel industry by continuously developing newbusiness relationships and opportunities.*restrictions apply, see website for complete details.

Travel Planners International, Inc.2500 Maitland Center Parkway, Suite 130Maitland (Orlando), FL 32751-4174800-730-6392E-mail: [email protected] •www.MyHostTravelAgency.com



Donna Zabel, Co-Owner

Host AgencyYears in Hosting Status: 12Estimated 2011 Sales in U.S.:1 . 5MU.S. Independent Contractors: 20Commission Splits: 75-80%Initial Contracting Fee: $100Annual Renewal Fee: $50Consortium Affiliation:

Vacation.ComAssociations:IATAN, ARC,NACTAInsurance: Berkely E&O $1M

Special services for members: 70%-80% commission spl it paidpromptly, marketing programs (directmail and E-mail) , PassportOnline/NexCite content for agent’sWeb site, Apollo-Galileo FocalpointNet, ClientBase database manage-ment system, comprehensive agent-only Web site and intranet, seminarand fam trip opportunities, profes-sional affiliations, agent-friendly sup-port center. WTM is a member ofARC, IATAN, CLIA, NACTA, ASTA,Vacation.com, and a registered sellerof travel in appropriate states.

Goals for members: To help our agents grow their busi-nesses.

World Travel Management168 Lake Terrace Dr., Munroe Fall, OH 44262


www.worldtravelmgt.com

Bonnie Lee, CEOWalter Lee, CFO

National Host AgencyYear Organization Started: 1994Years in Hosting Status: 15Estimated 2011 Sales in U.S.: $40 million+U.S. Independent Contractors: 400+Commission Splits: 70 - 100%Initial Contracting Fee: Vary based on programs.

The most up-to-date information can be found at www.TQagents.comAnnual Renewal Fee: NoneMonthly service Fees: Vary based on programs.

The most up-to-date information can be found at www.TQagents.com

Annual Meeting: Yes.Consortium Affiliation: Travel LeadersAssociations: ARC, ASTA, TRAVEL LEADERS, CLIA, IATA,

NACTA, PATH, OSSNInsurance: $2 million E&O policy included in programs.

Technology: CRM, agent portal with real-time commission reports, active online agentforum, recorded trainings, consumer website program.

Marketing: Direct-mail pieces, email marketing campaigns, supplier co-op money, pressreleases.

Training: TQ University (online training program), live webinars, supplier training calendar,social media marketing training, bi-annual Travel Quest agent FAM trips, annual con-vention.

Awards: Apple Vacations Crystal Account, Funjet 500 Club Gold Agency, Sandals StarAward- Best of the Best (Western), MLT Star Elite, Travel Leaders Circle ofExcellence 2009, Travel Leaders Golden Circle 2010.

Mission Statement: Watch our 3-minute video on why we love what we do and why our agents lovewhat they do: http://goo.gl/OJi7V

Goals for contractor network: Travel Quest’s mission is help our agents become the best they can be be. Period.

Travel Quest — Travel Leaders6597 Laketowne Place, Suite A

Albertville, MN 55301(800) 357-4678 (HOST) • (763) 497-0312 • Fax: (815) 572-0113

E-mail: [email protected] • www.tqagents.com • www.facebook.com/TQagentstwitter.com/Travel_Quest • www.tqagents.com/blog/

44 November 2012

2012/13 Host Agency

WorldTravelService11223 York RoadHunt Valley, MD 21030(410) 527-9700 • (800) 668-9077 • Fax: (410) 527-3460 E-mail: [email protected] • www.worldtravelservice.com/careerswww.facebook.com/WorldTravelSvctwitter.com/#!/WorldTravelSvc

Dennis Lewis, President

Regional Host AgencyYear Organization Started: 1995 Years in Hosting Status: 12Estimated 2011 Sales in U.S.: $80 millionU.S. Independent Contractors: 108Commission Splits: Up to 100%Initial Contracting Fee: $199Annual Renewal Fee: NoneMonthly service Fees: $0 to $199Consortium Affiliation: VIRTUOSO MEMBERAssociations: ASTA, CLIA, OSSN, IATA, NACTA, ARCInsurance: $2 million E&O

Special services for contractors or Independent Affiliates:Air Program: International and domestic air commissions, online bookingtools.Marketing: Award winning publications, themed catalog, direct mail, and e-mail customized with your name, logo, and contact information. Co-op fundsavailableExclusive Products: Privileged access, excusive amenities, escorted cruises,private shore excursions, blocked cruise space Technology: Web-based booking, invoicing, training, company E-mail, andmarketing tools.Training: In-person and web-based supplier and company seminars. Support: Dedicated office manager, IT director, marketing director, andaccounting staff at your service.

Washington, DC1200 18th St NW Suite 600Washington DC 20036 Map It 202-728-4040 • [email protected]

Centreville, VA5875 Trinity Parkway Suite 160Centreville, VA 20120 Map It 703-830-3966 • [email protected]

Reston, VA1801 Robert Fulton Dr Suite 330Reston VA 20191 Map It 703-620-3001 • [email protected]

Hunt Valley, MD11223 York RdHunt Valley, MD 21030 Map It 410-527-9700 • [email protected]

Pikesville, MD31 Walker Road Suite 100Baltimore, MD 21208 Map It 410-415-0330 • [email protected]

Rockville, MD6010 Executive Blvd, Suite 202Rockville, MD 20852 Map It 301-816-8991 • [email protected]

YourNameTravel.com (ToGoAway Travel Network)

825 West Jackson PlazaMorton, IL 61550


www.YourNameTravel.com

Dennis P. Sohn, PresidentCheryl Sohn, Vice PresidentDerek M Wickersham,

Chief Technical Officer

National Host AgencyYear Organization Started: 2002Years in Hosting Status: 9Commission Splits: 70/30, 80/20

based on level www.yournametravel.com/compare.cfmInitial Contracting Fee: $ 295 - $ 395

Varies according to levelMonthly service Fees: $ 49.95 - $99Consortium Affiliation: MASTAssociations: IATAN, ARC, CLIA

Organization values statement:We strive to adhere to the highest ethi-cal and professional values.Special services for contractors:We create for our subscribers theirown travel Web site, called, “PrivateLabel Site” (PLS), which allows any-one with access to the Internet theability to book major vendors online,with “real time” direct links. No pro-ductivity requirements, commissionsare paid monthly, Web basedAdministration panel allowing sub-scriber the ability to see all bookingsand commissions earned. The sub-scriber has the ability to downloadsales information, add custom trips,add custom links, plus many otherfeatures. All bookings are handledthrough a 24/7 “Branded” Web site.The Host agency is available to workindividually with the subscribers ongroup bookings as well as supportmost customer service issues.Goals for contractor network:To provide our subscribers with theability to have their own 24/7“Branded” travel Web site that isattractive and provides straightforwardfunctionality for the users, both con-sumers and agents.


ARCAirlines Reporting Corporation

3000 Wilson Boulevard, Suite 300,Arlington, VA 22201-3862

Tel: 703-816-8000www.arccorp.com

ARC powers the U.S. based travel net-work with premier business solutions,travel agency accreditation services,process and financial managementtools, and powerful data and analytics.Nearly 16,000 travel agencies and 190airlines use ARC's settlement services,which in 2011 totaled more than $82billion. As the industry's gold standardof accreditation, participating agenciesand carriers alike trust ARC and canfocus on what's important — increasingtheir revenue.

ARC is also located in Louisville, KY,San Juan, PR, and Tampa, FL. Pleasecontact these locations through ARCheadquarters.

ARTAAssociation of Retail Travel Agents

Corporate Office4320 North Miller Road

Scottsdale, Arizona 85251-3606(866) 369-8969www.arta.travel

Administration Office61 Hayden Street

Toronto, Ontario M4Y 2P2, Canada(866) 369-8969 • Fax: 866-743-2087

Year Founded: 1963Years In Business: 49From its roots in 1963, when a small,but vocal group of retail travel agentsfounded the first agent-only tradeassociation, ARTA continues to bethe voice of small and independenttravel agents across the country.ARTA has grown in stature from afledgling organization to a responsi-ble, respected, and influential advo-cate for the retail travel industry.ARTA's policies are grounded in thedetermination that small and mediumsized agencies must, and can, remaina viable component of the travelindustry sales channel, regardless of

the competitive pressures.ARTA's role will be to continue thefight to ensure an equitable competitivelandscape, and provide the educationand training services necessary toenable the individual agent to adjust tothe ongoing challenges of these ever-changing times.(Please note that telephone contact is provided to current membersonly. All prospective members and all vendors or those seeking to do

business with ARTA must use the e-mail link below.)

ASTAAmerican Society of Travel Agents

1101 King St., Suite 200Alexandria, VA 22314

*703) 739-2782E-mail: [email protected] • www.asta.org

ASTA is the world's largest associationof travel professionals. The mission ofASTA and its affiliated organizations isto facilitate the business of selling travelthrough effective representation,shared knowledge and the enhance-ment of professionalism. ASTA seeks aretail travel marketplace that is prof-itable, growing and a rewarding placeto work, invest and do business.Founded in 1931 as the AmericanSteamship and Tourist Agents'Association, ASTA and its affiliates nowcomprise the world's largest and mostinfluential travel trade association withmembers in 140 countries. As theworld's largest travel trade association,our work encompasses every aspect ofthe travel experience.

Premier Level Proud Partners:Marriott, Sabre Travel Network,

Business TravelNews, Travel Weekly,Travel Insured, Enterprise Holdins

(Alamo, Enterprise, National),Amadeus, Prom Peru, AVIA, MexicoTouism Board, Budget, Best Western,

Starwoood Hotels & Resorts, LosAngeles, ecommend,traveAlliancemedia

Gold Level Proud Partners:Hertz, CCRA Travel Solutions,

Travelpot, Travel Age West, AmericanExpress, ABC Global Services, Israel

Minstry of Tourism, Dollarm Thrifty CarRental

ATAAfrica Travel Association152 Madison Ave., Suite 1702,

New York, NY 10016(212) 447-1357 • USA: (888) 439-0478

Fax: (212) 213.4890 E- mail: [email protected] •

www.africatravelassociation.org

Walter Mzembi, PresidentEdward Bergman, Executive Director

The Africa Travel Association (ATA)was established as an international trav-el industry trade association in 1975 topromote travel, tourism and transportto and within Africa, and to strengthenintra-Africa partnerships. ATA partnerswith the African Union Commission(AUC) to promote the sustainabledevelopment of tourism to and acrossAfrica. ATA's annual events in Africaand the United States bring togetherindustry and government leaders toshape Africa's tourism agenda.

ATTAAdventure Travel Trade Association

601 Union St., 42nd Floor,Seattle, WA 98101(360) 805-3131

E-mail: [email protected],[email protected] (membership questions)

www.adventuretravel.bizMissionThe Africa Travel Association (ATA)was established as an international trav-el industry trade association in 1975 topromote travel, tourism and transportto and within Africa, and to strengthenintra-Africa partnerships. ATA partnerswith the African Union Commission(AUC) to promote the sustainabledevelopment of tourism to and acrossAfrica. ATA's annual events in Africaand the United States bring togetherindustry and government leaders toshape Africa's tourism agenda.

MembersAs the world’s premier travel industrytrade association promoting tourism toAfrica, ATA provides services to abroad range of members including:African governments, their tourism

452012/13 Host Agency Associations are there to help you grow

46 November 2012

ministers, tourism bureaus and boards,airlines, hoteliers, travel agents, cruiselines, hotels, resorts, front-line travelsellers and providers, tour operators,travel trade media, public relationsfirms, consulting companies, non-profitorganizations, businesses, small andmedium-sized enterprises, and otherorganizations engaged in tourism pro-motion.

CLIACRUISE LINES INT’L ASSOC.

910 SE 17th St., Suite 400Fort Lauderdale, FL 33316

(754) 224-2200 • Fax: (754) 224-2250E-Mail: [email protected] • www.cruising.org

www.facebook.com/CLIAFANwww.youtube.com/CLIAFAN

Year Founded: 1975Years In Business: 37

Christine Duffy, President & CeoBob Sharak, Executive Vice President,

Marketing & DistributionTom Cogan, CTC, ACC, MCC,

Director of TrainingGaye Steward-Loudis, Director Of

MembershipLanie Fagan, Director Of Public

RelationsBob Fuller, Director Of Finance &

Administration

Washington, DC Office2111wilson Blvd., 8th Floor

Arlington, Va 22201(703) 522-8463

Michael Crye, Executive VicePresident, Technical & Regulatory AffairsEric Ruff, Executive Vice President,

Public Policy & CommunicationsTed Thompson, Senior Vice

President, Technical & Regulatory AffairsStan Deno, Director Of Operations Bud Darr, Director of Environmental

Judy Woods, Office Manager

The nonprofit Cruise Lines InternationalAssociation (CLIA) is North America’slargest cruise industry organization.CLIA represents the interests of 25member lines and participates in theregulatory and policy developmentprocess while supporting measures thatfoster a safe, secure and healthy cruiseship environment. CLIA is also engaged

in travel agent training, research andmarketing communications to promotethe value and desirability of cruise vaca-tions and counts as members 15,000travel agencies and agents.

IATA/IATANInterl Airlines Travel Agent Network703 Waterford Way (NW 62nd Ave.), Suite 600,

Miami, FL 33126(305) 264-7772

www.iata.org, www.iatan.org

IGLTAInternational Gay & Lesbian Travel

Assoc.1201 NE 26th Street, Suite 103,

Fort Lauderdale, FL 33305(954) 630-1637

E-mail: [email protected] • www.iglta.org

NACOANational Assn. of Cruise Oriented

Agencies7378W.Atlantic Blvd. #115

Margate, FL 33063(305) 663-5626 • Fax (866) 861-7143


Donna Kaye Esposito, MCCPresident

Sandra Perdue, MCC, Vice President & Treasurer

Theresa Dinardo, ACC, Secretary

National Association ofCruise-Oriented TravelAgenciesYear Organization Started: 1985Years In Business: 26

NACOA's Mission is to:• Promote cruise vacations;• Unite cruise retailers;• Provide exceptional educational

programs, • Create a forum for cruise agents

and cruise lines.NACOA is a non-profit trade associa-tion whose members have made a sig-nificant commitment to the Cruisevacation product.NACOA was founded in 1985 by asmall group of cruise selling agents fromacross the United States who came

together with a vision to create a mem-ber driven, cruise focused trade associa-tion to address the needs and concernsof agents who specialize in the sale ofcruises.NACOA is unique as the only tradeassociation within the travel industry tofocus its attention exclusively on thecruise vacation product, the needs ofcruise oriented agents and the cruiseindustry as a whole.With a focused membership, NACOAprovides a facilitating atmosphere fos-tering understanding, camaraderie andnetworking among a select group oftrusted fellow members.Over the past many years, membershipcommitment to the principles and prac-tices of that vision is evidenced by thefact that agents displaying the NACOAname are recognized as cruise sellingprofessionals.

In fact, a CLIA survey revealed thatNACOA member agents are themost productive cruise sellers inthe travel industry.

NACTANational Assoc. of Career Travel

Agents1101 King Street, Suite 200,

Alexandria, VA 22314(703) 739-6826 • (877) 22-NACTA

Fax: (703) 739-6861 E-mail: [email protected] • www.nacta.com

Ann Van Leeuwen, CTA, CTIE,Vice PresidentBob Duglin,

Director of Industry RelationsLisa Watson,

Director of Marketing & Special EventsDon McGahee,

Membership Services Coordinator

NACTA, was established in 1986 asthe original association with a missionto represent the interests of inde-pendent and home based travelentrepreneurs. Host travel agenciesand Supplers who support this grow-ing sector of the distribution channelare also members of NACTA.NACTA continues its objective topromote the professionalism andrecognition of this productive group

2012/13 Host Agency


of travel agents. However, theAssociation has recently expanded itsrole to focus on the developmentand training of it members, toenhance and secure their success inretail travel sales. Our new missionstatement says it all:NACTA is the foremost TravelIndustry Association dedicated toproviding the finest education, train-ing, networking and representation insupport of Career Travel Agents.Our Suppliers and Host Agency part-ners find NACTA members to havea strong reputation and are highlyregarded as the best of the indepen-dent and home based agents. Wework to provide an exceptionalforum not only for members to net-work with each other but also formembers to make connections andlearn about our strategic partners.NACTA is a wholly owned affiliateof ASTA, the American Society ofTravel Agents. ASTA and NACTA,while separate associations, work toprotect and enhance the entire retaildistribution channel.Dues to NACTA are not deductible ascharitable contributions. They may, how-ever, be deductible as ordinary and nec-essary business expenses except for theportion used for industry lobbying. Weestimate that 3% of your dues will beused for non-deductible industry lobbyingon your behalf.

OSSNOutside Sales Support Network

22410 68th Ave. EastBradenton, FL 34211

800 771 7327E-mail: [email protected]

www.ossn.com • www.true.travel www.facebook.com/OSSN.National

Year Founded: 1990Years In Business: 23

Gary Fee, President & CeoMelody Fee, Executive Vice President

Staff Locator:ww.ossn.com/contact.asp

What is OSSN (video):www.youtube.com/watch?v=NpL-kCTnNVY&feature=em-

share_video_user

OSSN is an industry trade associa-tion that provides education andtraining programs for the travelindustry. OSSN's mission is to pro-vide our members with every possi-ble tool and unlimited travel agenttraining to help their business suc-ceed in today's new travel environ-ment. OSSN provides members witha variety of educational programsand networking communication plat-forms and trade shows that allowmembers a professional forum tohelp ENSURE the success of yourtravel agent business.Today our Travel Association has80 Chapters, over 8000 mem-bers and 160 Allied Supplier

Members

SATHSociety for Accessible Travel &Hospitality

347 Fifth Ave, Suite 605New York, NY 10016

(212) 447-7284 • Fax: 212-447-1928 E-mail: [email protected] • www.sath.org

Year Founded: 1976Years In Business: 36Contacts:

Stuart Vidockler(212) 447 7284 • Fax: (212) 447 1928

Jani Nayar jnayar.sath.org (212) 447 7284 • Fax: (212) 447 1928

Susan [email protected] (561) 451 0052 • Fax: (561) 451 0515

SATH, founded in 1976, is an educa-tional nonprofit membership organi-zation whose mission is to raiseawareness of the needs of all travel-ers with disabilities, remove physicaland attitudinal barriers to free accessand expand travel opportunities inthe United States and abroad.Members include travel professionals,consumers with disabilities and otherindividuals and corporations whosupport our mission.

STTASpecialty Travel Agents Association

12381 Fenton RoadFenton, MI, 48430(810) 629-2386

www.specialtytravelagents.com

TPOCTravel Professionals of Color

PO Box 39895Denver, CO 80239

(866)901-1259 • Fax: (303) 297.1402 E-mail: [email protected]

www.tpoc.org

Charlotte Haymore, PresidentBetty Jones, Chief Financial OfficerBenny Henderson , Dir, Info Tech

Goals:1. Sponsor an annual conferencedesigned to help minority travelprofessionals become more profitableby providing education,training and networking opportunities.

2. Create an awareness within thetravel industry and the communitythat professional and qualified minoritytravel professionals are available.

WATAWorld Association of TravelAgencies

Tranchepied 25, 1278 La Rippe, Switzerland011-41-79-239-72-79 •

Fax: 011-41 22 362 07 53E-mail: [email protected] • www.wata.net

Travel agents in all parts of the worldhave realized that competition isgrowing keener and that they areincreasingly being called upon to pro-duce something new in the way oftour itineraries if they are to retainthe interest of their clientele, andparticularly if they are to open updesirable new sources of tourist traf-fic. That interest has manifested itselfin an expanding demand for toursincorporating a social or technicaltheme.WATA’s new platform dedicated toDestinations & Special Interest Toursis designed to provide the inspirationupon which outbound travel agen-cies can depend on for their futuretrading.

472012/13 Host Agency

48 November 2012

You’ve got choices. The list of host agencies keeps grow-ing. Some are dedicated hosts suchas World Travel Management, totallyfocused on their affiliated travelagents. Some are large conglomer-ates and franchises with a corre-spondingly large corporate identity.Others are travel agencies with afew outside agents.

How do you choose which is the bestfit for you? Just as you qualify and eval-uate the best option for your clients,you must first evaluate your ownneeds. Then you can decide whichhost agency gives you the level of sup-port plus value added tools and ser-vices you want. Remember, you gotinto this business because you enjoyedselling products that made dreamscome true. You want a host agencythat makes your dreams possible.

Your clients do not want to readpages of fine print to know whatthey are signing up for and neitherdo you. World Travel Management’sprogram for independent contractorsis straightforward — no multiple pro-

grams, no variable costs, no initial fees with possible laterreimbursement. We have one low monthly fee. Period. Eventhat is waived with a modest level of sales. As your salesincrease past that initial point so does the percentage ofthe commissions you keep — up to 80%! We have manyagents who never pay a monthly fee, and are earningbonus commissions every month!

Our ONLY business is supporting you, the travel agent. Ourindustry has never been more competitive than now. Our mem-bership in Vacation.Com gives our agents access to the bestdirect mail program available, and we pay bonus commissionsto agents using it. We give you a professionalworldtravelmgt.com web address. Our extensive agent-onlywebsite has preferred supplier information, GDS updates,important forms for customization and downloading, and ourown bulletin board for information exchange, trip reviews,blocked group space notices. We set you up with logins to over100 online booking engines. We even do the invoicing for you.

Involvement with our agents does not end there. We want tosee you grow, and that takes a committed presence. We arereal people in a real office and answer the phone when youcall. We provide technical support for those occasional book-ing problems.

We want what you want — to grow your business andbecome successful. In fact, we say “Thank you for a jobwell done” by not only getting your IATAN card for you assoon as you qualify, but paying for it.

Welcome to the exciting world of Special Interest Britain, which will help you to identify, develop and convertuntapped sources of new business into high yield, customised groups, both large and small.

We’re the experts you’ve been looking for if your niche markets include:

• Girls Getaways3-6 night itineraries to London, Bath & the Cotswolds; quilting, embroidery and needlework.

• Gardens, Stately Homes and CastlesGarden clubs; herb, rose and other specialist societies; Master Gardeners; flower arrangers.

• Literary BritainRegular and specialist bookstores for murder/mystery; friends of libraries; English teachers.

• The Performing ArtsFund raisers for friends of the theatre, symphony, and opera; Gilbert and Sullivan societies.

• The Visual ArtsMuseums and art galleries; watercolour painters; continuing education college.

• Christian Heritage Episcopal, Baptist, Catholic, Methodist and Presbyterian choirs and congregations.

• Family travelTailor made itineraries to London and the countryside.

• Pre and post cruise extensionsAdd-ons for Southampton, Dover and Harwich arrivals and departures

• The Great OutdoorsGolf, cycling, walking, steam train enthusiasts.

For over 35 years, we’ve been gaining EXPERIENCE through designing and operating oftencomplex tailor made programmes and we have acquired an almost encyclopedicKNOWLEDGE of Britain, both on and off the beaten track. We also have a very long list ofUK/Ireland CONNECTIONS who deliver those special touches to your chosen itineraries, andsome GREAT RATES thanks to our handling over 80,000 passengers each year.

Our tours carry three distinctive hall marks:

• They TRAVEL LESS so that your customers can SEE MORE

• Are enhanced by memorable VALUE ADDED EXPERIENCES

• Are often for SMALL GROUPS of 15-20 people

As everything we do is designed to meet your client’s interests, time frame and budget, let’sstart talking about how we can help you to harness the potential from your chosen nichemarket(s).

For further information please email: [email protected]

Greatdays UK Incomingwhere travel agents ALWAYS come first

Offices in London and Manchester, Great Britain Tel: +44 161 928 9286 Fax: +44 161 928 9911 www.greatdays.co.uk

By Donna Zabel, Co-owner

World Travel Management

For more information call Donna at (866) 257-8273 ext.3 or E-mail: [email protected] or visit our website, www.worldtravelmgt.com

Welcome to the exciting world of Special Interest Britain, which will help you to identify, develop and convertuntapped sources of new business into high yield, customised groups, both large and small.

We’re the experts you’ve been looking for if your niche markets include:

• Girls Getaways3-6 night itineraries to London, Bath & the Cotswolds; quilting, embroidery and needlework.

• Gardens, Stately Homes and CastlesGarden clubs; herb, rose and other specialist societies; Master Gardeners; flower arrangers.

• Literary BritainRegular and specialist bookstores for murder/mystery; friends of libraries; English teachers.

• The Performing ArtsFund raisers for friends of the theatre, symphony, and opera; Gilbert and Sullivan societies.

• The Visual ArtsMuseums and art galleries; watercolour painters; continuing education college.

• Christian Heritage Episcopal, Baptist, Catholic, Methodist and Presbyterian choirs and congregations.

• Family travelTailor made itineraries to London and the countryside.

• Pre and post cruise extensionsAdd-ons for Southampton, Dover and Harwich arrivals and departures

• The Great OutdoorsGolf, cycling, walking, steam train enthusiasts.

For over 35 years, we’ve been gaining EXPERIENCE through designing and operating oftencomplex tailor made programmes and we have acquired an almost encyclopedicKNOWLEDGE of Britain, both on and off the beaten track. We also have a very long list ofUK/Ireland CONNECTIONS who deliver those special touches to your chosen itineraries, andsome GREAT RATES thanks to our handling over 80,000 passengers each year.

Our tours carry three distinctive hall marks:

• They TRAVEL LESS so that your customers can SEE MORE

• Are enhanced by memorable VALUE ADDED EXPERIENCES

• Are often for SMALL GROUPS of 15-20 people

As everything we do is designed to meet your client’s interests, time frame and budget, let’sstart talking about how we can help you to harness the potential from your chosen nichemarket(s).

For further information please email: [email protected]

Greatdays UK Incomingwhere travel agents ALWAYS come first

Offices in London and Manchester, Great Britain Tel: +44 161 928 9286 Fax: +44 161 928 9911 www.greatdays.co.uk

ROYALCARIBBEAN.COM

THE SEA KISSES EVERY SHORE.WE TAKE THE RELATIONSHIP EVEN FURTHER.

The sea is calling. It whispers your name, inviting you to a place more beautiful than anything you’ve seen. Where light dances on the waves, and the gentle sound puts you at ease. Where you can enjoy a piña colada, a massage, ice skating and rock climbing all in one place. Only Royal Caribbean International® delivers the one vacation that’s a full sea of possibilities.

Date post:	29-Mar-2016
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