2013 and BeyondThe Road Ahead

2010FindMatchedsearch using detailed parameters

2010CredentialCapture more:expertise, training, education

2001OnboardSelf-service model supported by Webex

W/O MgmtQuantitative & Qualitative feedback oneach W/O; Validation

2000ReportingAgg.On the fly;On Demand

2004InvoiceMgmtTransparency,

4 way match

2010AnalyticsMicroReporting

2006Billing& PaymentSales tax validation & accounting system integration;Blast ACH

Historical Product Roadmap

2011TradeExpertiseFM expertise on demandonly as needed

2012BusinessAnalyticsConsulting

2012Parts and SuppliesManagementCatalogPurchasing

inGEA

RTM

ServiceChannel provides value for the whole supply chain

Value Proposition

Participation is Growing

Our mission is to be the global leader for successful business collaboration between leading facility managers and contractors

Our Mission Continues

What Facilities Clients are Saying

What Contractors are Saying

201320122011

20102009

20082007

20062005

20042003

Your own footer Your Logo

What’s new in 2013 and Beyond

2013 represents the beginning of a new phase

in ServiceChannel’s history.

We have made a multi-year, multi-million dollar investment

to drive more value for the service buyer and

the contractor community:

• Major New Services and Value for Service Buyers

• Major New Services and Value for Contractors

• New Business Model for Top Contractors

20022001

2000

What’s new for ServiceBuyers?

z

z

Co-development of new industry invoice standard

2014 Q1Q3Q22013 Q1 Q4

2013-14: New Features and Functionality Highlights:

UI re-write for core sections of the ServiceClick applications

Increased investment and upgrades in hardware and hosting resources

Q2

SSAE 16 Certification

Improvements to Proposal functionality

Go live of SupplyClick(2012)

New Website

Client Knowledgebase

SAML single sign on

Addition of strategic sourcing services

SupplyClick Enhancements Investment in Technical support team and Client Services

Improved documentation and training investment

As part of our ongoing commitment to provide valuable tools to both sides of the facilities management equation, we are launching the ServiceChannel Select Contractor Program (SCP) – a new program that provides value-added features and services to all contractors transacting with clients via the ServiceChannel platform.

The SCP helps contractors to maximize the benefits of the ServiceChannel platform for their business:• Functionality, services, and support• Tailored to contractor’s level of activity on the platform.

New Select Contractor Program (SCP)

The SCP levels grow with contractors’ e-commerce needs, providing ever-greater levels commerce management tools, training, technical support, and account management resources.

Benefit Highlights include:

• New Contractor console - puts all client relationships in one place

• Improved support options—including dedicated toll-free support with direct agent access for some levels, prioritized assitance with proposals, invoices and work orders.

• Fixxbook badging and ratings - drive more business, differentiates company

• Contractor support satisfaction survey

• Improved documentation and training

• Improved registration process

• Dedicated account managers – for largest contractors

• Contactor customer advisory board - for contractor input into product process

Benefits Select Contractors receive

Benefits Select Contractors receive

SEE HANDOUT FOR PROGRAM DETAILS:

New Business Model for Top Contractors

Contractors receive these additional services and capabilities based on their transaction volume.

The Select Contractor program offers four levels of benefits for contractors:

• We expect that about 70% of contractors will use the Green level which is free

• The Silver, Gold, and Platinum levels cost $1 per invoice and add services and capabilities based on invoice volumes.

Select Contractor Program (SCP)

How do Select Contractors access the specific services and features available at their level?

Most of the subscription features and services are available directly on ServiceChannel.com, so Select Contractors can access them by simply logging in to their accounts.

Platinum level Select Contractors will be contacted by their new assigned account managers to assist them with additional benefits.  

Select Contractor Program (SCP)

How are Contractor Select fees calculated? Over 70% of contractors may use the ServiceChannel platform for free using the Green subscription level.

If a contractor submits 52 or more invoices with at least one customer relationship they receive Silver designation and pay will pay $1 per invoice or $52. After that, SCP fees are simply $1 per invoice for all relationships which have 52 or more invoices per year.

There are no fees for: • Relationships with less than 52 invoices per year

• Work orders, acknowledgements, IVR access, reminder calls from our call center, mobile apps and all the benefits above listed under the green subscription level

New Business Model for Top Contractors

What Your Contractors Get What SCP Gets

Reduced receivables,

speedier payments

Reduced costs of

doing business

Exposure to other revenue

opportunities

Tools for better customer

experience

*Applies only to contractor relationships with clients who submit 52 or more invoices per year

$1 per invoice*(less than the cost of

mailing an invoice)

We will handle contractor communications

Communications include:• Presentation

materials/Webinars• Letters and emails• Contractor ROI

analysis• Collateral showcasing

SC’s investment in vendors

• FAQs

Materials to help contractors understand the new services, how to take advantage of them and for 25% of them, the rationale for the fees

17

Resources for Contractors

There are several ways in which contractors can get more information about the Select Contractor Program:

• Visit the Select Contractor Program micro-site at: www.xxxxxxx.com

• All contractors can contact us via email at: contractorsupport@servicechannel.com

• Gold and Platinum level contractors can access support via Instant Chat when logged into their ServiceChannel account.

• Platinum contractors will be contacted by their new assigned account managers to assist them with additional benefits.

• US/Canada-based contractors may call toll-free: (877) 468-2746

• Non-US-based contractors may call toll-free: 0808-234-2202

Communications Timeline

We will Take a Proactive Rollout Communications Approach over the Next 4 Months

Feb 22Feb 8

Service Buyer Kickoff

Top ContractorCommunication Kickoff/ All Service Buyers Aware

Official StartNew Program

70% of Contractors on ServiceChannel will continue to transact for free

May 1 Jun 1 JulMar 1 Apr

All ContractorsAware Contractor

Invoicing begins

Executive Summary

• Substantial new investment by ServiceChannel

• Substantial new functionality and value for both facility managers and contractors

• Improved alignment of pricing with facility manager and vendor value– Vendors receive value and now contribute a small amount to the

community

• SC takes the lead in communicating and managing – With supplier outreach and communication tools

• Clear vision and timeline for the future

20

Addendum Items

• Listen to the broad global community - of facility managers, contractors, and partners.

• Creating productivity and efficiency for all the participants in the community is the only way to deliver value. Creating and sharing this value is the only reason for ServiceChannel exist. Finding ways to remove costs from the system is the only true “win-win”

• Maintain a reliable, scalable, secure and predictable infrastructure.

• Govern the community as if it were a co-op owned by its participants.

We recognize the importance of the SC Community as a shared global resource serving some of the world’s largest corporations and literally tens of thousands of their contractors-- contractors with a diverse set of needs and capabilities. As a result, we have established these guiding principles to articulate our future path to this diverse community.

Our Vision

To be the global leader for successful business collaboration between facility managers and contractors

Easier facility and contractor access and integration

More efficient ways for facilities and contractors to discover each other

Deeper transactional process support and support for more categories of facility and store operations spend

Increase payment and financing capabilities

Continue to drive leading security, reliability, standards, & ease of use

Our Mission

24

The SC community is a vibrant community of service buyers, contractors, and partners

The SC Community

ServiceChannel provides value to the retailer and contractor

Value Proposition

Service Buyer

• Focus on managing facilities, not paperwork

• Process savings in sourcing, procurement, credentialing, payment

• Hard $$ savings:• - Sourcing, work order management,

contractor compliance, contractor performance scorecarding

• Improved data capture, spend visibility• Benefits to contractors

Service Buyer

• Compliance with customer programs• Reduced administration and

invoicing costs• Better collaboration with customers• Improved visibility into transactions• Get paid faster - faster order-to-cash

cycle• Better working cashflow management• Opportunities for new business

26

ServiceChannel offers contractors top and bottom line value.

Our Commitment to Contractor Value

Being a connected contractor makes you a lower total-cost contractor to do business with, which leads to increased wallet share. SC customers also reduce rogue spend

By badges and credentialing on Fixxbook, and references from SC clients, the number one source of new contractors for our clients.

ServiceChannel makes it easier for retailers and contractors to differentiate based on credentials and real, measured performance, not price.

By eliminating calls, faxes, inaccurate orders, automating the process for order management and invoicing, SC reduces contractor operating costs.

By automating the order and invoicing processes you eliminate (or reduce) errors – which are costly in terms of labor and delays. Contractors tell us their SC clients have fewer disputes and long delays in payment

Eliminates the headaches and unpredictability of invoice and payment cycles; order and change order processes.

What is new for Contractors?

2013 Highlights:

• Dedicated Contractor Team• Select Contractor Program with additional benefits, features for

all contractors, especially top transactors• Contractor console to put all relationships in one place• Improved support options—including dedicated toll-free support with direct

agent access for some levels, prioritized assitance with proposals, invoices and work orders.

• Fixxbook badging and ratings to drive more business• Contractor support satisfaction survey• Improved documentation and training• Improved registration process• Dedicated account managers for largest contractors• Contactor customer advisory board for contractor input into product process• Access to value added services such as business certification and barter

exhanges.

New Business Model for Top Contractors

Top Contractors get a lot more value from SC than $1/invoice

• Still free to start for all contractors• Easy to on-board, see value

• Remains free for 70% of all transacting contractors• All those who submit fewer than 1 invoice per week

• Only for those contractors who get value, those who submit more than 1 invoice per week (52 per year) there will be a nominal $1 per transaction fee

• Affects only the top 25% of transacting contractors• Transaction includes work order, invoice, calls, etc

• These contractors will receive the aforementioned value-adds at no additional charge

• Extended support• Additional languages• Contractor Scorecard

• Contractors who do not qualify can purchase these services at their option

Only Top 25% of Contractors are eligible

What is a Select Contractor? Select Contractors are contractors who have been invited to provide their credentials to a ServiceChannel client in a private network. Based on the volume of invoices the contractors process annually, contractors are designated as Green, Silver, Gold or Platinum.  How many Select Contractors are there currently on ServiceChannel?25% of all contractors currently using the ServiceChannel platform qualify as Select Contractors. What percentage of contractors use the ServiceChannel platform at the green level? More than 70% of contractors currently using the ServiceChannel platform do so free of charge. 

Contractor Return on Investment

• Trouble shooting on buyer side

• On-network validation of invoices

• Remove paper, postage costs

• Faster payment through faster approval and fewer disputes

• Automation into/from our systems

• Visibility

• Better ability to differentiate (check-in/check-out)

• Ease of use

• Multiple connectivity options

• Fixxbook opportunities

SC Offers the Highest Contractor Return on Investment

Cost/Benefit Analysis for Contactors

Fees Process Cost

Savings

Faster Payment

Error Reconciliati

on Cost Savings

Net Benefit

New Revenue

Opportunities