2013 Learning Competency Program Updates

Jaime MacDonaldLearning Competency Project Manager

Karen Fassio MSL Channel Enablement Manager

Agenda

2

Requirement Updates Benefit Updates Target Changes Enrollment Cadence Meeting Requirements Partner Resources

Program Reminders• November 1st is the start of the 2013 enrollment year• KPI’s are measured based on 4 complete rolling

quarters of KPI activity• By re-enrollment date (aka anniversary), partners

must meet competency requirements including KPIs to continue in the competency

2013 Requirements OverviewCategory Silver Competency Gold Competency

Credentials Employ or contract with two Microsoft Certified Trainers (MCTs).

Renew: Meet Silver Learning competency KPIs.

New: Approved Learning Competency Business Assessment

Employ or contract with four unique MCTs.New: 1 of the 4 MCTs must be current in one of 3 exams: 70-583, 70-246, 70-247

Renew: Meet Gold Learning competency KPIs.

New: Partners must upgrade to gold level—cannot be earned as a new partner in the program

Business Assessments

LicensingEmploy or contract with one person who has passed the Microsoft licensing overview assessment.

SalesEmploy or contract with one person who has passed the updated Learning competency sales assessment.

LicensingEmploy or contract with one person who has passed the Microsoft licensing overview assessment.

SalesEmploy or contract with two people who have passed the updated Learning competency sales assessment.

Customer Evidence One of the following:• New: Provide three verifiable customer references.• Renew: Participate in Metrics that Matter

One of the following:• Upgrade: Provide five verifiable customer references.• Renew: Participate in Metrics that Matter

KPIs for 2013 Enrollment YearNovember 2012-October 2013

2012 Enrollment YearConsumption

•MOC, DMOC, Custom MOC•Community Courseware•eLearning•Prometric Exam Purchase

Quality•>75% MOC to MTM – 100% NSAT credit

•74-50% MOC to MTM = 90% NSAT credit

•49-25% MOC to MTM= 80% NSAT credit

•<25% MOC to MTM = no NSAT credit

Contribution•Prometric exam delivery•Certiport exam delivery•First Look Clinics•MCT Survey Reviews

Consumption•MOC, DMOC, Custom MOC•Community Courseware•eLearning•Prometric Exam Purchase

Quality•>75% MOC to MTM – 100% NSAT credit

•74-50% MOC to MTM = 90% NSAT credit

•49-25% MOC to MTM= 80% NSAT credit

•<25% MOC to MTM = no NSAT credit

Contribution•*NEW: Tech Showcase events:•≤25 attendees = 20 KPI Points per event

•≥26 attendees = 50 KPI points per event

•First Look Clinics— transition to Tech Showcase

•MCT Survey Reviews•Prometric exam delivery•Certiport exam delivery

2013 Enrollment Year

Learning Competency Partner BenefitsBenefits available for Silver Competency Benefits available for Gold Competency

Same as Silver plus….

Enable Training-use software licenses Training-use software licenses (Gold Level)

Create Demand Microsoft Learning Class Locator Student referral tool Microsoft Learning Campaign Factory Utilize Software Assurance Training Vouchers

Priority listing on Microsoft Learning Class Locator Student referral tool

Sale Rights to market, advertise and deliver open enrollment classes taught by a MCT using Official Microsoft Learning Products

Courseware customization services Access the Courseware Library/Courseware Marketplace Microsoft Learning Sales Academy Participation in the Learning Partner Incentive Program

7.5% MOC discount Eligible for Microsoft account management Eligible for additional incentive options

Retain • Access Metrics that Matter (MTM) Student evaluation tool and reports

• Learning Competency partner e-mail Newsletter, Web site & RSS Feeds

• Targets will be calibrated based on the new KPI changes• Targets vary by country and will be updated on the Campaign Factory reports

Target Updates

Developed Market(ie: United States)

Consumption Quality Contribution

Silver A 400 130 50

Silver B 600 120 25

Gold A 3000 140 400

Gold B 600 130 200

Example/drafts

Emerging Market(ie: Russia)

Consumption Quality Contribution

Silver A 500 120 100

Silver B 1000 50 110

Gold A 2500 135 200

Gold B 500 125 100

Enrollment Cadence• Partners with enrollment end dates between November 2012

and March 2013 will have the 2012 KPI’s count towards enrollment

• Partners with enrollment end dates between April 2013 and October 2013 will be measured using the 2013 KPI’sEnrollment

TimingKPI Start

TimeframeKPI End

TimeframeKPI Targets

Nov 2012-Dec 2012

Oct 2011 Sept 2012 2012 Targets

Jan 2013-Mar 2013

Jan 2012 Dec 2012 2012 Targets

Apr 2013-June 2013

April 2012 Mar 2013 2013 Targets

July 2013-Oct 2013

July 2012 June 2013 2013 TargetsKPI Reporting is available for partners on the Microsoft Learning Campaign Factory website located at http://www.mslcampaignfactory.com/KPI_Reports.aspx

Consumption KPIsElements of Consumption• Total Official Microsoft Learning Product (OMLP) Days purchased• Total Courseware Library (CWL) Days purchased• Microsoft Certification Exam Purchases (Prometric exam purchases

only)• Microsoft Official E-Learning Universal Vouchers• Reselling Microsoft Official E-Learning Consumption Element  Purchases Consumption KPI Value

Microsoft Official Course (MOC) Days 1 Student day * 1 Consumption KPI

Digital Microsoft Official Course (DMOC) Days 1 Student day * 1 Consumption KPI

Custom Microsoft Official Course (MOC) Days 1 Student day * 1 Consumption KPI

Custom Microsoft Official Course (MOC) Modules 3 Custom Modules 1 Consumption KPI

Courseware Library (CWL) Community Content 1 Student dayConsumption KPI varies from .5 – 1 KPI

Microsoft Certification Exam Purchases - Prometric 1 Exam 1 Consumption KPI

Microsoft Official E-Learning Universal Vouchers 1 Vouchers 2 Consumption KPIs

Microsoft Official E-Learning Reseller IW Collection 8 Collections 1 Consumption KPIMicrosoft Official E-Learning Reseller Tech Collection 1 Collection 2.5 Consumption KPIsMicrosoft Official E-Learning Reseller IW Course 15 Courses 1 Consumption KPI

Microsoft Official E-Learning Reseller Tech Course 2 Courses 1 Consumption KPI

Microsoft Official E-Learning Reseller IW Library 1 Library 1 Consumption KPI

Microsoft Official E-Learning Reseller Tech Library 1 Library 7 Consumption KPIs

Quality KPIElements of Quality• Overall NSAT Rating ((Very Satisfied Customers – Very Dissatisfied

Customers - Dissatisfied Customers +100)• Ratio of MTM surveys to units purchased (MOC, DMOC & Community

Courses)Units to MTM Ratio % of Overall NSAT Score earned for KPIs

> 75% 100%

74% - 50% 90%

49% - 25% 80%

< 25% 0%

Example 1: Company A purchased 100 units of MOC, 70 MTM student surveys have been submitted and their an Overall NSAT score of 150.

Quality KPI points earned = 90% of their Overall NSAT score (150) or 135 Quality KPI points

Example 2: Company B purchased 10,000 units of MOC, 2000 MTM student surveys have been submitted and their Overall NSAT score is 190.

Quality KPI points earned = 0% of their Overall NSAT score (2000/10,000 = 20%) or 0 KPIS

Note: Quality KPI points are based on 4 complete quarters of data and are calculated at the Organization Level only.

Contribution KPIsElements of Contribution• NEW: Tech Showcase• Prometric exam delivery• Certiport exam delivery

Note: KPI points for Tech Showcase events will only be awarded for events that Learning Partners close out and confirm the final number of attendees. Points will not be awarded for registered events and estimated attendees.

Contribution Area Contribution KPI

Tech Showcase≤25 attendees 20 KPI Points per event

≥26 attendees 50 KPI points per event

Prometric Exams Delivered 1 exam delivered 1 contribution KPI

Certiport Exam Delivered 1 exam delivered 1 contribution KPI

2013 Enrollment ChecklistRequirements Partner Action

Enrollment Timing New FY13 Requirements begin November 1, 2012

Know your enrollment end date (Anniversary) and start early – You can re-enroll 90 days before your Anniversary date. Manage your profile in the Partner Membership Center.

MCT Requirements 2 MCTs per Silver-level org4 Unique MCTs per Gold-level org

Ensure your organization meets requirements at organizational level

Customer References

3 customer references for Silver5 customer references for GoldOr Metrics that Matter

Sign up and use Metrics that Matter

KPI Requirements Partners must meet KPI targets prior to enrollment anniversary date. KPI’s are measured on 4 complete rolling quarters

Check your KPI’s on Campaign Factory to ensure your organization is meeting requirements in time for your re-enrollment

Program MilestonesNovember 2012• 2013 enrollment begins

• New 2013 KPI changes implemented

• 2012 targets apply for enrollment

• KPI timeframe (Oct 2011-Sept 2012)

December 2012• 2012 targets apply for enrollment

• KPI timeframe (Oct 2011-Sept 2012)

January-March 2013• New 2013 Targets announced / 2013 KPI reports available on C.F

• 2012 targets apply for enrollment

• KPI timeframe (Jan 2012-Dec 2012)

April - June 2013• New 2013 KPI targets apply for enrollment

• KPI timeframe (Apr 2012-Mar 2013

July 2013• New 2013 KPI targets apply for enrollment

• KPI timeframe (July 2012-June 2013

• 2013 WPC

KPI Reporting and Help for PartnersRegional Service Centers (RSCs) are the frontline support for Learning Partners. • RSC’s can assist with requirements,

partner benefits, managing a partner account, Learning KPI inquiries and general questions

• They can even access Partner reports from Campaign Factory

For KPI discrepancies, Learning Partners should be prepared to provide documentation to troubleshoot• Courseware invoices• Exam invoices• Test center IDs• MTM Overall NSAT report

Find your local Regional Service Center

Campaign Factory reports are updated by the 25th of the month

Program Resources for Partners• Learn more about the Learning Competency benefits and requirements on

the MPN Partner Portal: https://mspartner.microsoft.com/en/us/pages/Membership/learning-competency.aspx

• Visit Campaign Factory for marketing materials, to learn about the latest campaigns, request Windows Azure 30-Day passes, program benefits and more: http://www.mslcampaignfactory.com/Index.aspx

• Monitor your KPIs on Campaign Factory http://www.mslcampaignfactory.com/KPI_Reports.aspx

• Use Metrics that Matter https://www.metricsthatmatter.com/mtm/default.aspx

• Manage your MPN Partner Profile: https://mspartner.microsoft.com/en/us/Pages/Membership/my-membership.aspx

THANK YOU