©2014 International Institute for Learning, Inc., All rights reserved. 1 Intelligence, Integrity...

©2014 International Institute for Learning, Inc., All rights reserved. 1Intelligence, Integrity and Innovation ©2014 International Institute for Learning, Inc., All rights reserved.

©2014 International Institute for Learning, Inc., All rights reserved. 2Intelligence, Integrity and Innovation

This presentation will focus on…


What is the goal of communication?

We want our message to be understood!


Communication – Basic Model

PMBOK® Guide – Fifth Edition, p. 294


Communication Filters


What creates your personality?


Some popular personality assessments

• DiSC Assessment• Behavioral model• William Moulton

Marston

• Myers-Briggs Type Indicator

• Psychological preferences

• Isabel Briggs Myers

• Enneagram of Personality

• Self-development• Ichazo and Naranjo


Dr. Carl Jung – Swiss Psychiatrist

Contemporary of Sigmund Freud

Wrote Psychological Types in 1921

Theory that you can classify people according to different temperaments


The Four Color Energies

COOL BLUE

showing no bias, objective, detached, analytical

EARTH GREEN

still, tranquil, calming, soothing

SUNSHINE YELLOW

cheerful, uplifting, spirited, enthusiastic

FIERY RED

positive, decisive, bold, assertive

A. Lothian, Insights® Discovery (2004)


Dr. Katherine Benziger


Draw two axes on a piece of paper


Now label the axes like this…


A few definitions

Introvert: a person who is energized by being alone. Introverts tend to be quieter and more reserved than extroverts.

Extrovert: a person who is energized by being around others. Extroverts tend to be more outgoing and seek out excitement and social interaction more than introverts.


Next, chart two points on the graph


Now, place an “X” in the quadrant where the two points intersect.


Identify your dominant color energy!


The Four Color Energies

COOL BLUE

showing no bias, objective, detached, analytical

EARTH GREEN

still, tranquil, calming, soothing

SUNSHINE YELLOW

cheerful, uplifting, spirited, enthusiastic

FIERY RED

positive, decisive, bold, assertive

A. Lothian, Insights® Discovery (2004)


Dr. Katherine Benziger

Fiery Red

Sunshine Yellow

Cool Blue

Earth Green


Please Keep in Mind…

Each person is a unique combination of ALL of the color energies.

95% of people tend to have one color as their dominant color energy.

No color is “better” than another one. Ultimately, every system (project team, family, individual personality) strives for balance.


People with a high level of Cool Blue Energy…

Live life according to principles, facts and logic they find in reality

Like to analyze all possibilities to make sure they don’t make an uninformed decision

Are planners and organizers, working out tasks from start to finish

Have a strong need to understand and question


People with a high level of Sunshine Yellow Energy…

Spend their efforts racing toward their dreams of the future

Move from one idea or activity to another, exploring the possibilities of tomorrow

Behave in a way that is fun and exciting, getting others caught up in this energy

May be perceived by others as more imaginative and creative than the other colors.


People with a high level of Earth Green Energy…

Are especially concerned with feelings and relationships

Show concern for others’ well-being that can bring warmth to a situation

Are sensitive to the values behind people's actions

Are often able to remain calm and patient even in very stressful circumstances


People with a high level of Fiery Red Energy…

Often know exactly what they want and have little difficulty in stating their conclusions.

Have responses that are efficient and focused. They know what they want and tend to be impatient with delays.

Concerned primarily with action, they deal quickly with the present situation and appear to have little concern for the past.


ALSO… As a result of their thoroughness, they

are often reluctant to make or express decisions quickly

Facts, logic and principles can appear more important than friendships or personal gratification.

They may be seen as detached or even distant at times.

Avoidance of confrontation can lead to feelings and resentments being bottled up.


ALSO…

They may become completely committed to an idea and then discard it soon if it loses its excitement.

Their willingness to help others may lead to over-commitment and failure to see things through.

They may become overly emotional when under stress or in conflict.

They are motivated by relationships and can tend to lose track of time.


ALSO…

They tend to judge their own and others' actions against their personal values and can become defiant and stubborn if these values are violated.

They tend to avoid decisions that could involve violation of their values or risking the unknown.

Because they focus on the positive in others and prefer to praise rather than critique, they may avoid confrontation or giving necessary negative feedback.

Because they enjoy facilitating other people's contributions, their own contributions can be overlooked and undervalued.


ALSO… They may show less concern for others’

feelings or for personal relationships.

Others can see their actions as harsh because they limit the attention they pay to their relationships.

Authoritative and independent, they may fail to win the commitment of others on their team.

Their desire for closure and to save time by doing things themselves can lead to an inability to develop the potential input of others.


What can we learn from this?

For purposes of this exercise, these colors are opposites:


Spectrum of Responses to Conflict

Silence

Violence

Patterson et al, Crucial Conversations (2002)

Masking, Avoiding, Withdrawing

Controlling, Labeling, Attacking


When miscommunication occurs…

FeelingsAction


What ACTUALLY happens is…

Patterson et al, Crucial Conversations (2002)

We see, read or hear something

WE TELL OURSELVES A STORY We act on that

story as if it were true


When Blue needs something from Yellow:

Remember that they are motivated by connection and interaction – they want to be involved

Focus on who/what else objectives

Be open to discussion

Be more flexible

Stay involved with the person

Be open to a group mentality


When Yellow needs something from Blue:

Remember that details are important to them. They appreciate structure, clarity and preparation.

Be thorough with explanations and feedback.

Prepare, slow down and think before acting.

Keep informed IN WRITING

Use a genuine, low-key approach


When Green needs something from Red:

Remember that they tend to be fast and decisive. They often want you to show them the results.

Focus on what/when objectives.

Also focus on the task.

Act more quickly.

Give regular verbal feedback.

Show an interested attitude.


When Red needs something from Green:

Remember that they dislike confrontation and that relationships are very important to them.

Give them time to consider a request in depth.

Be less assertive and focus on the other person.

Give them advance warning of any changes.

Avoid pushing for an immediate response.

©2014 International Institute for Learning, Inc., All rights reserved. 36Intelligence, Integrity and Innovation ©2014 International Institute for Learning, Inc., All rights reserved.

Christa Kirby, MA, LCAT, PMPVice President, Global Products and Services

+1 (212) 515-5074 [email protected]

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