2014 PRODUCT Annual Assessor Training

January 20-22, 2015

DAY 1: January 20, 2015

Introduction

Goals and Outcomes of Assessor Training

Current Status of the ANSI PRO Accreditation Program

Feedback/Suggestions from Assessor for Agenda Items that need to be added

Agenda

Review/Approval of Agenda

Additional Agenda Items

General Topics Action Items/Status Updates from 2014 Assessor Training

Review of 2014: Results of the Achievements

New Programs

List of Current Schemes

IAF/PAC – GLOBALG.A.P.

USDA-NOP

ONC Electronic Health Records

ISO/IEC 17065 Tables by Assessors

Assessor Participation in meetings (ACC and other meeting at ANSI’s request)

Internal Audit

Results of Assessor Review Panel (ARP)

Slide 4

Slide 5

Accomplishments

72 Accredited Certification Bodies Accreditation encompassing

over 25 sector schemes

More than 50 CB proprietary certification schemes

SQF BRC GlobalG.A.P Primus GFS

IFS CanadaG.A.P ChileG.A.P. MEXICOGAP

Floriverde Certified Natural Meat Program of Uruguay

Global Aquaculture Alliance

ISA EDSA

FCC IC (Canada) iDA (Singapore) OFTA (Hong Kong)

Japan MIC BIFMA SFI PEFC

EPA WaterSense EPA ENERGY STAR

AECO ONC

Fair Trade Equitable Food Initiative

Slide 6

Accomplishments

Assessors

30 Qualified Assessors

Recognitions

IAF MLA

NIST/NVCASE

(Sole) Accreditor for ONC Permanent Certification Program for Health Information Technology

Recognitions resulting from ANSI’s IAF/PAC signatory Accreditor for EPA ENERGY STAR®

Accreditor for EPA WaterSense

23 additional scheme owners

Slide 7

Accomplishments

Despite economic climate of recent years, product certification has continued to grow Budget: over $2.6M

2014 New applicants: 12 clients in pipeline

Launch new Eco-labeling Pilot Accreditation Program Program based on accreditation to ISO/IEC 17065 in

accordance with the requirements of ISO 14024 and/or ISO 14025

Implementation of the transition from ISO/IEC Guide 65 to ISO/IEC 17065

Slide 8

Noteworthy Mention… HHS Office of National Coordinator (ONC) Health

Information Technology Electronic Health Records Permanent Certification Program ANSI submitted it’s second bid to maintain recognition as the

sole accreditor for another three (3) year

Areas of interest from ANSI ACC GFSI and Food Safety Schemes Remote Assessments EPA Formaldehyde Third Party Certification Rule The Roundtable on Sustainable Biofuels

Internal Audit

Each year ANSI contracts for an internal audit

Total of 11 citations 7 NCRs

4 OFIs

2 Citations were specific to the PRO Program procedures/processes

Assessor Participation

Throughout the year, ANSI requests assessor to attend meetings, trainings, seminars on behalf of ANSI

In 2014, Assessors attended the following events: AB Meeting for BRC, GLOBALG.A.P., and IFS

Textile Exchange

ISCC

IFS Certification Body Meeting

Slide 10

Assessor Evaluations

Each year the Assessor Review Panel convenes

Input to Assessor Evaluations: Client surveys

Staff feedback

Performance metrics

Slide 12

PRO Staff Perspective

ISO/CASCO

Scheme Owners

Assessors

Certification Bodies

NIST/NVCASE

ANAB/ACLASSSCC

ONAC

ANSI Accreditation

Committee

IAF/PAC Working Group

ANSI Staff

AccreditationServices

Accounting

ITServices

DAY 2: January 21, 2015

New Assessor Training | Washington, DC Slide 14

HOUSEKEEPING

New Assessor Training | Washington, DC Slide 15

Housekeeping… Assessor Assignments

Travel Arrangements

Deliverables

Document Review Process

Assessment Scheduling

Assessment Monitoring

Invoices

Request for Standards

Consultancy

ICS Codes

NCRs

Conflict Resolution

Communications

Scheme Owner

Assessment Team

ANSI Staff

Certification Body

ACC Members

Potential CBs

Assessor Evaluations

Depository for Information

Training Needs

Assessor Resources

Assessor-developed documents

Training NeedsSlide 16

Assessor Assignments

2014 Assignments

Responsibilities Lead Assessor

Technical Assessor

ANSI Staff

Expectations Communication with CB

Arrangements

Preparations

New Assessor Training | Washington, DC Slide 17

Travel

Travel Arrangements Direct bill to ANSI

Assessor reimbursement

Responsibility for travel arrangements

Timeliness

Cancelations

Personal vehicle vs. Commercial

Visas

Economy vs Business Class

New Assessor Training | Washington, DC Slide 18

Deliverables

Assessment Deliverables in ANSICA

Timeliness

Quality

Accuracy

New Assessor Training | Washington, DC Slide 19

Document Review

PRO-NT-113 Requirements for Completing the Document Review

How to improve implementation of PRO-NT-113?

Training/education

Standardized template

Assessment Scheduling/Monitoring

Scheduling activities Initial contact to CB

Confirmation of assessment dates

Follow-up

Assessment (onsite/remote)

Witness assessment

Monitoring activities Corrective action responses

New Assessor Training | Washington, DC Slide 21

Invoices

ANSICA “question” feature Accounting

Staff

Invoice vs. assignment

Invoice & deliverables

New Assessor Training | Washington, DC Slide 22

Invoices

Content and Information contained on invoice

Billable time

Consistency

New Assessor Training | Washington, DC Slide 23

QUESTIONS ABOUT ASSESSOR ALLOTMENT AND BILLING PRACTICES SHOULD ALWAYS BE DIRECTED TO ANSI

Standards

Request for Standards

Provided for assessor use only

Not to be copied or distributed

ANSI will provide standards for use in conducting assessment activities

Communication Channels

Channels of communication Assessor/Scheme

Owner

Assessor/Assessor

Assessor/ANSI Staff

Assessor/CB

Assessor/ACC Members

Assessor/Potential CBs

New Assessor Training | Washington, DC Slide 25

Scheme Owner Meetings

ANSI expectations of Assessors: Technical Expertise

Attendance (if requested)

Review of Scheme Requirements/Changes

Provide Comments

Assessor-developed Documents

Protocol when Assessors develop documents to be used in ANSI Accreditation Process Document must be submitted to ANSI for review

PRIOR to use

Available for use only after ANSI approval

Consultancy Protocol

ANSI Assessors are permitted to provide consultancy services as self-employed persons

Protocol when providing consultant services Full disclosure of consulting activities to ANSI

Document any potential conflicts

Assessor and Client Interaction

ANSI staff shall be copied in all Client / Assessor communication

No changes to assignment (allotment time, scopes, etc…)on-site without ANSI staff approval

ICS Codes

Nonconformities

A nonconformity is a deviation from a specification, a standard, or norm

Assessor responsibility Cite NCR against most appropriate requirement

Document evidence of finding

ETG Meetings

Expectations for ETG Meeting

Be on time

Be prepared

Respond to questions

Provide clarification if requested

DO NOT INTRODUCE NEW NCRS!

Conflict Resolution

Mechanism for communication with Staff during Teleconferences

Types of Communication Medium

IM

Skype

Text

Email

Conflict Resolution

Wherever there are people, there is potential for conflict

Tips to Resolve Conflict

Value Relationships

Learn to Communicate

Deal with issues rather than personalities

Listen Actively

Agree the issue

Agree the objective

Describe the conflict in objective terms: how does it affect performance/client service/the team?

Explore options together

CALL ANSI

Training Needs

Identification of Training Needs Staff

Assessors

Assessor Resources

Looking for Lead and

Technical Assessors

Suggestions to Improve Process