Commercial Industry TrendsQ4 2014
To request permission to use Kingsley data, please contact:
Peggy Robinson, Vice President of Marketing770.908.1220 ext 244 | [email protected]
CONFIDENTIAL | Ⓒ Kingsley Associates
2Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2014For permission to use Kingsley data, contact Peggy Robinson:770.908.1220 ext 244 | [email protected]
Overall Satisfaction
85%
78%
64%
74%
88%82%
71%
85%87%81%
71%
83%89%
83%
68%
84%
0%
20%
40%
60%
80%
100%
Office Industrial Retail Medical Office
Overall satisfaction% Satisfie
d
2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014
CONFIDENTIAL | Ⓒ Kingsley Associates
3Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2014For permission to use Kingsley data, contact Peggy Robinson:770.908.1220 ext 244 | [email protected]
Overall Satisfaction
84% 85%
88% 87%89%
74%
78%82% 81%
83%
59%
64%
71% 71%68%
76%
74%
85%83%
84%
50%
60%
70%
80%
90%
100%Office Industrial Retail Medical Office
Overall satisfaction% Satisfie
d
CONFIDENTIAL | Ⓒ Kingsley Associates
4Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2014For permission to use Kingsley data, contact Peggy Robinson:770.908.1220 ext 244 | [email protected]
Value for Amount Paid
64%
50%
34%
46%
68%
58%
39%
60%
68%
56%
43%
54%
70%
50%
39%
61%
0%
15%
30%
45%
60%
75%
Office Industrial Retail Medical Office
Value for amount paid% Satisfie
d
2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014
CONFIDENTIAL | Ⓒ Kingsley Associates
5Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2014For permission to use Kingsley data, contact Peggy Robinson:770.908.1220 ext 244 | [email protected]
Renewal Intentions
62%
54%58%
67%64%
60% 59%
70%
63% 62%64%
68%
63%60%
66%69%
0%
15%
30%
45%
60%
75%
Office Industrial Retail Medical Office
Renewal intentions% Likely to Ren
ew
2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014
CONFIDENTIAL | Ⓒ Kingsley Associates
6Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2014For permission to use Kingsley data, contact Peggy Robinson:770.908.1220 ext 244 | [email protected]
14%
19%
23%
29%
32%
30%
34%
35%
41%
65%
0% 25% 50% 75% 100%
Property mgmt.
Business circ.
Corp. decision
Space req.
Price
Price
Property mgmt.
Space req.
Qlty. of building
Location
Office ‐ 2014 Office ‐ 2013
18%
21%
29%
30%
45%
38%
39%
48%
53%
72%
0% 25% 50% 75% 100%
Building func.
Business circ.
Price
Corp. decision
Space req.
Property mgmt.
Qlty. of property
Space req.
Building func.
Location
Industrial ‐ 2014 Industrial ‐ 2013
% of Respondents
Likely to Renew
Unlikely to Renew
Top Five Renewal Decision Factors by Renewal Intent
Likely to Renew
Unlikely to Renew
Renewal decision factors
CONFIDENTIAL | Ⓒ Kingsley Associates
7Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2014For permission to use Kingsley data, contact Peggy Robinson:770.908.1220 ext 244 | [email protected]
19%
19%
20%
25%
59%
23%
30%
34%
49%
76%
0% 25% 50% 75% 100%
Qlty. of cleaning
Space req.
Property mgmt.
Parking
Price
Parking
Space req.
Property mgmt.
Rltn. w/ hospital
Location
Medical Office ‐ 2014 Medical Office ‐ 2013
19%
24%
26%
31%
57%
28%
28%
34%
35%
65%
0% 25% 50% 75% 100%
Location in center
Signage / directories
Tenant mix
Customer traffic
Price
Business circ.
Corp. decision
Customer traffic
Location in center
Location
Retail ‐ 2014 Retail ‐ 2013
% of Respondents
Likely to Renew
Unlikely to Renew
Top Five Renewal Decision Factors by Renewal Intent
Likely to Renew
Unlikely to Renew
Renewal decision factors
CONFIDENTIAL | Ⓒ Kingsley Associates
8Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2014For permission to use Kingsley data, contact Peggy Robinson:770.908.1220 ext 244 | [email protected]
Satisfaction with Property Management
89%
81%
71%
82%
91%86%
77%
89%90%85%
76%
88%91%
87%
75%
88%
0%
20%
40%
60%
80%
100%
Office Industrial Retail Medical Office
Satisfaction with property management% Satisfie
d
2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014
CONFIDENTIAL | Ⓒ Kingsley Associates
9Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2014For permission to use Kingsley data, contact Peggy Robinson:770.908.1220 ext 244 | [email protected]
Future Space Needs
15%
17%
11%
15%15%
19%
10%
16%16%
21%
11%
18%
16%
21%
12%
17%
0%
5%
10%
15%
20%
25%
Office Industrial Retail Medical Office
Future space needs% Anticipating More Space
2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014 2011 2012 2013 2014
CONFIDENTIAL | Ⓒ Kingsley Associates
10Business intelligence for the real estate industry.
Commercial Industry Trends Q4 2014For permission to use Kingsley data, contact Peggy Robinson:770.908.1220 ext 244 | [email protected]
Future Space Needs
14% 15% 15%16% 16%
18%17%
19%
21% 21%
10%11%
10%11% 12%
15% 15%16%
18%17%
0%
5%
10%
15%
20%
25%Office Industrial Retail Medical Office
Future space needs% Anticipating More Space
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