Top 10 Retail Banking Trends and Predictions

Jim MarousSVP, New Control Direct and Digital

The 2014 Top 10 Retail Banking Trends and Predictions are compiled insights from more than 60 global financial services thought leaders. These leaders included bankers, credit union executives, industry suppliers, financial publishers and editors, advisors, analysts, and industry observers. I am thankful for their continued support of this 3rd annual initiative.

The predictions run the gamut from what may occur in the payments world to how bank distribution is transforming. While some trends represent ongoing megatrends, others have a narrower timeframe. In all cases, however, the predictions provide food for thought for retail bankers and industry providers.

One forecast that is guaranteed to be accurate is that disruption will continue and the financial services industry will be different this time next year.

The full analysis is available on the Bank Marketing Strategy blog.

10 Retail Banking Trends and Predictions

• Drive-to-Digital• Payment Disruption• Increased Competition• Branch Optimization• Focus on Customer 3.0• Breaking Down Silos• Simplifying Engagement• Improving Contextual Experiences• Differentiating Brands• Global Innovation Perspective

Drive-to-Digital

Payment Disruption

Increased Competition

Branch Optimization

Focus on Customer 3.0

Breaking Down Silos

Simplifying Engagement

Improving Contextual Experiences

Differentiating Brands

Global Innovation Perspective

Jim Marous216-218-4257

jmarous@newcontrol.com

Bank Marketing Strategy Blogwww.jimmarous.blogspot.com