Professional Development Courses and Training Calendar
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2014
Workforce Professionals Training Institute (WPTI)
tablE OF cONtENts
letter from the Director of training & Development PAGE 4training catalog courses by category PAGE 5 course calendar PAGE 6 course Descriptions & rates PAGE 7 - 21registration Procedures and Policies PAGE 22 - 23consulting and customized Project services PAGE 24about wPti PAGE 25wPti staff & consultants PAGE 26
wPti is pleased to bring this 2014 Public calendar training series to you at a discounted rate due to the generous support of:
The Clark Foundation • Ira W. DeCamp Foundation Altman Foundation • The New York Community Trust
LETTER FROM THE DIRECTOR OF TRAINING & DEVELOPMENT
Dear colleague:
It is with great enthusiasm that we introduce the Workforce Professionals Training Institute (WPTI) 2014 training and capacity building catalog. results from our recent survey highlighted continued demand for training and development to address the needs of the people and communities served by workforce programs. Furthermore, we have observed an increased emphasis on performance given the rapidly changing funding environment in which many of our customers exist.
Our experience training over 7,000 individuals and providing consultation to over 350 programs in and outside of New York City enriches our ability to meet this demand. This catalog has been designed with our customers’ needs in mind and includes training programs that develop staff skills and strengthen organizational capacity to deliver high quality service.
Among the variety of courses found in this catalog, we combined our foundational courses with exciting, NEW advanced courses to challenge and inspire workforce development professionals throughout an organization’s hierarchy.
We have enhanced this year’s offerings with an expanded focus on professional development for managers and executives. The trainings will help address challenges faced by senior leaders such as managing teams for results, planning and implementing sustainable improvement processes and meeting performance-based outcomes. I invite you to explore these 201 and 301 level training opportunities on pages 17 to 21.
Trainees will experience a dynamic learning environment through a combination of lecture, presentations and group exercises where they will receive information, best practices, tools and networking opportunities that will help improve performance and overall excellence.
Please visit our website at www.workforceprofessionals.com for updates on training offerings, special events, upcoming webinars, and forums. If you have any questions or require additional information please contact me at 646-278-5683 or email at [email protected]
I look forward to seeing you at future WPTI trainings. Sincerely,
Tirza Barnes-GriffithDirector of training and Development
4
“These new 201 and 301 level trainings will address challenges faced by senior leaders.”
2014 TRAINING COURSES BY CATEGORYWPTI courses are designed to strengthen the skills of practitioners both in and outside of the workforce development field, and are aligned with its core competencies. The trainings are grouped into categories and are a guide for iden-tifying professional development needs.
Whether it be assessment, goal setting, skills acquisition, resume help or interview practice, the following trainings will improve your approach to preparing participants for the job search.
*Facilitation Learning GroupA Comprehensive Look at Curriculum Design and Implementation
PagE 9 - 10
Getting the RAP Down Employment Strategies for Job Seekers with Criminal Histories
PagE 15
Success in the Job SearchDynamic Coaching Strategies that Get Job Seekers Hired
PagE 16
JOB SEEKER PREPARATION
JOB SEEKER ENGAGEMENT EMPLOYER ENGAGEMENT
LEADERSHIP DEVELOPMENT
*Customer Service 101The Hallmark of a Thriving Workforce Organization
PagE 7
Facilitation FinessePerfecting Your Presentation Skills to Empower an Audience
PagE 8
*Facilitation Learning GroupA Comprehensive Look at Curriculum Design and Implementation
PagE 9 - 10
Managing Resistance The Art of Increasing Job Seeker Engagement
PagE 11
Retention InterventionStrategies that Make People WANT to Stay in Your Program & on the Job
PagE 12
Leading with Confidence 101Practical Strategies to Help Build the Skills of New and Aspiring Managers
PagE 17
Leading with Confidence 201 Managing for Performance, Supervising for Excellence
PagE 18
*Performance-Based ContractsWhat it Takes to Exceed Outcomes and Lead Your Organization to Success
PagE 19
*Model for ImprovementA Framework for Planning, Analyzing, and Measuring Results
PagE 20
Workforce Development 101An Overview of the Workforce Development System
PagE 21
*Customer Service 101The Hallmark of a Thriving Workforce Organization
PagE 7
Job Development Boot Camp 101 Lessons from the Field
PAGE 13
Job Development Boot Camp 201 The Pulse of Relationship Building and Program Success
PagE 14
Getting participants to show up and stay involved in program offerings is often a major challenge of workforce development programs. See below for the training courses that address these issues and offer result-driven strategies to job seeker engagement.
in order to support participants in securing employment, programs must maximize their efforts to engage employers and create viable opportunities. The following trainings will advance your employer engagement skills and provide proven tactics to achieve placement outcomes.
these highly-interactive training sessions provide leaders an opportunity to learn from peers and access strategies, tools, and tactics that can be used to address the challenges faced when operating a workforce program.
*indicates NEw training course
5
2014 TRAINING COURSE CALENDAR
6
Job Seeker Engagement Course
Employer Engagement Course
Job Seeker Preparation Course
Leadership Development Course
*Visit www.workforceprofessionals.org for the remaining course calendar to be posted by mid-2014.
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This has been one of the best trainings that I’ve participated in. Time really flew by!
--Partnership Manager, GED Plus - NYC Department of Education
About This Course: this customer service training is designed for anyone who provides service to internal or external customers including job seekers, employers, funders, community partners or stakeholders.
Customer satisfaction and customer loyalty are hallmarks of a thriving workforce program as they directly impact success with the people and communities you serve. What is your program’s standard when serving a customer? Do you create a lasting impression for internal and external customers? Is your program reputation one that delights or disappoints customers?
In this training, you will learn skills to deliver an exceptional service experience, one that is of high quality and moves a customer to speak highly of your program to others. Trainees will master these customer service tactics to improve the quality of program delivery, meet the needs of job seekers and build long-lasting relationships with employers.
Customer Service 101the Hallmark of a thriving workforce Organization1-Day Session | New Course
Topics Include:
• generating a spirit of service;• Understanding a customer’s needs;• attitude and its impact on customer service;• communication: verbal and non-verbal;• Managing the “difficult” customer; and• building trust and rapport.
Dateapril 10
9:00 AM - 4:30 PM
RatesEarly bird $185regular $215
REGISTER NOW√ Front-Line Staff √ Professionals in client-facing roles √ Program Directors
COURSE DESCRIPTIONS & RATES
WHO SHOULD ATTEND
JOb sEEkEr ENgagEMENt EMPLOYER ENGAGEMENT
The training was great. There was great information. Thank you so much for everything, you guys rock!
--Intake/Recruitment Specialist, Stanley M. Isaacs Neighborhood Center
About This Course: workforce professionals are increasingly being called on to lead workshops and create participatory processes involving participants from diverse backgrounds. Great facilitation skills are not only critical to empowering participants, but acquiring the skills often proves to be a daunting task for workshop leaders while simultaneusly achieving the learning objectives.
This training session will help to build your confidence, knowledge, skills and capacity to facilitate effective and impactful workshops. Our hands-on, practical approach enables trainees to immediately apply what is learned in their classrooms.
Facilitation FinessePerfecting Your Presentation Skills to Empower an Audience2-Day Session | Core Course
Topics include:
• Essential traits of an effective facilitator;• training methods that engage a variety of learning types;• Strategies that create opportunities to tap into participants’ strengths;• Delivering workshops that empower participants through learning
by doing; and• Building trust and rapport to create a classroom environment that is safe,
enjoyable and conducive to learning.
Dates2-Day Session
June 5June 12
9:00 AM - 4:30 PM
RatesEarly bird $225regular $255
REGISTER NOW√ Life Skills Facilitators√ New Trainers or Workshop Leaders√ Program Directors√ Work Readiness Instructors
WHO SHOULD ATTEND
8
JOb sEEkEr ENgagEMENt
COURSE DESCRIPTIONS & RATES
9
Facilitation Learning Groupa comprehensive look at curriculum Design and implementation4-Day Session | New Course
About This Course: The Facilitation Learning Group (FLG) is a three (3) month program for practitioners who wish to further enhance their skills in writing curriculum and leading workshops. In four (4) learning group sessions, trainees will have an opportunity to brainstorm, exchange ideas, share best practices, network and learn new strategies and techniques to improve their lesson plan development and workshop delivery skills. The program will include a four-step process:
1. Orientation 3. Learning Group Session 2. initial classroom Observation 4. grand Finale (see page 9 for details about each step)
Topics include:
• Defining how participants will illustrate their understanding of learning objectives;• Customizing lesson plans based on participants’ learning needs;• Determining learning styles and instruction methods that keep
participants focused and on track with learning goals;• Incorporating creative activities that will foster critical thinking and decision making;• creating a safe environment for optimal participation; and• Building a workable, quantifiable action plan to move forward.
Dates4-Day Session
april 4May 16June 6June 20
9:00 AM - 4:30 PM
Rate$380
COURSE DESCRIPTIONS & RATES
JOb sEEkEr ENgagEMENt JOb sEEkEr PrEParatiON
continued on the next page >>
The learning groups are informative and the facilitators are very knowledgeable.
--Head Instructor, Italian American Civil Rights League
10
Facilitation Learning Group (continued)
Orientation (1 session) – April 4, 9:00am – 4:30pm During orientation, members will receive a detailed overview of the upcoming program, meet colleagues with similar facilitation challenges, and set up their on-site observation dates. You will be asked to select your two most challenging facilitation topics for WPTI to observe, evaluate and provide recommendations for improvement.
Classroom Observation (1 visit) – *Based on student availability A WPTI trainer will visit your worksite to observe you faciliating a classroom workshop. We will evaluate your lesson plans, curriculum content, workshop delivery, and ability to motivate and engage participants. We will provide constructive feedback, offer recommendations, and help you develop an action plan for areas that require improvement.
Learning Group Session (2 sessions) – May 16 & June 6, 9:00am – 4:30pm Following the observation, you will meet two times with other learning group participants to identify strategies for creating, editing or strengthening curriculum content. During these sessions, you will also receieve materials, resources and templates to help you improve your workshop and facilitation style.
Grand Finale (1 session) – June 20, 9:00am – 4:30pm In closing, group members will present a final project that includes best practices, lessons learned, and personal experiences in designing, writing and implementing new curriculum.
We encourage at least two staff members per organization to participate in the FLG. interested individuals must commit to completing a four-step process over a period of three months.
REGISTER NOW
√ Career Coaches √ Case Managers√ Facilitators√ Job Developers√ Program Managers √ Retention Specialists
WHO SHOULD ATTEND
COURSE DESCRIPTIONS & RATES
JOb sEEkEr ENgagEMENt JOb sEEkEr PrEParatiON
I’m glad I attended this training course, and will use what I learned in my program.
--Director, Center for Alternative Sentencing and Employment Services
About This Course: Placing individuals with multiple barriers to employment in a meaningful and rewarding position is only half the battle. This is mostly because this audience may lack the motivation, discipline and appropriate attitude necessary to maximize the job opportunity.
It is important for practitioners to understand why job seekers may be disinterested or disengaged. Employing various approaches to get to know job seekers, their interests, knowledge, skills, abilities and behaviors is essential to effectively prepare them for success in your program and on the job.
Managing Resistancethe art of increasing Job seeker Engagement 1/2 Day Session
Topics include:
• Awareness of barriers to better understand your job seekers and reach them even when faced with resistance;
• Motivational interviewing and other techniques that will help job seekers feel hopeful and capable; and
• Increasing your capacity to engage job seekers, and use this skill to create a more encouraging environment focused on long-term self-sufficiency.
DateApril 30
9:00 AM - 1:00 PM
RateEarly bird $85regular $95
REGISTER NOW
√ Career Coaches √ Case Managers√ Facilitators√ Job Developers√ Program Directors√ Retention Specialists√ Work Readiness Instructors
WHO SHOULD ATTEND
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COURSE DESCRIPTIONS & RATES
JOb sEEkEr ENgagEMENt
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This was a very good session. There was excellent presentation and a masterful grasp of the subject material.
--Career Coach, The Osborne Association, Inc.
About This Course: Retention is central to the mission of workforce development, and is a strategy that goes beyond collecting paystubs and distributing metrocards. a successful retention strategy requires a comprehensive approach that effectively empowers job seekers to manage their job search and take charge of their career.
In this training, you will learn how to infuse the message of retention into every aspect of your program and implement real working strategies for the four distinct areas of retention outcomes: 1. Program Retention 3. Engagement after Placement 2. Employment Retention 4. Long-term Self-Sufficiency
Retention Intervention Strategies that Make People WANT to Stay in Your Program & on the Job3-Day Session | Core Course
Topics Include:
• Strengthening connections between workforce practitioners, job seekers and your program/organization;
• Offering high-quality services that attract and keep job seekers engaged; • creating a high-performance environment that promotes and supports
long-term self-sufficiency;• Implementing cost effective retention, reward and incentive systems that
work; and• Developing an effective communication strategy to engage and retain
participants after graduation and job placement.
Dates3-Day Session
april 8april 15april 22
9:00 AM - 4:30 PM
RatesEarly bird $275Regular $305
REGISTER NOW
√ Career Coaches √ Case Managers√ Facilitators√ Job Developers√ Retention Specialists
WHO SHOULD ATTEND
COURSE DESCRIPTIONS & RATES
JOb sEEkEr ENgagEMENt
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I enjoyed the marketing activity and learned how important word choice is when selling a service.
--Employment Services Analyst, NYC Department of Parks and Recreation
About This Course: Engaging employers and securing quality employment opportunities for job seekers in this tough economic climate and tight labor market is a challenge, but it is not impossible. Whether it’s your first day on the job or you want to hone your skills, this course will cover the basic strategies every job developer must know.
In this session, you will learn to use the steps along the Job Development Continuum to achieve your program outcomes. You will practice proven strategies to break down resistance and engage employers quickly with purposeful and persuasive sales techniques. You will also gain the tools to effectively prepare your job seekers to minimize barriers, correctly match job seekers to employers, and appropriately respond and troubleshoot when placements go bad. Lastly, you will explore additional strategies to integrate labor market forecasts and information (LMI) into your job development toolbox.
Job Development Boot Camp 101lessons from the Field3-Day Session | Core Course
Topics Include:
• identifying and pitching the value of the services you offer; • Prospecting techniques that help you identify leads, network, and target
the right industries; • Overcoming employer resistance to hiring applicants with limited
experience or significant barriers to employment; and• transforming customer service skills into an account management
approach.
Dates3-Day Session
March 4March 11March 18
9:00 AM - 4:30 PM
RatesEarly bird $275Regular $305
REGISTER NOW
√ Account Managers√ Employment Specialists √ Job Developers√ Program Directors√ Staff with primary responsibility for placements or employer engagement√ Work Readiness Trainers
WHO SHOULD ATTEND
COURSE DESCRIPTIONS & RATES
EMPLOYER ENGAGEMENT
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Thanks! It’s been a pleasure attending this training! I’m a student for life and this was great.
--Employment Readiness Professional, Exodus Transitional Community, Inc.
About This Course: This two-day training session is a highly interactive course designed for seasoned job developers who would like to sharpen their employer engagement skills, establish and maintain employer relationships and learn new strategies to expand their employer pool.
With New York City’s unemployment rate tipping over 8.7%, now more than ever, workforce development services and consistent job placement is critical for job seekers. Defining, establishing and maintaining long-term employer and stakeholder partnerships are at the core of any successful workforce development program. Account Management, as a long-term relationship strategy, can catapult your program objectives, improve recruitment and retention outcomes, and increase employment opportunities for job seekers.
Job Development Boot Camp 201the Pulse of relationship building and Program success2-Day Session | Advanced Course
Topics Include:
• Techniques to help break down resistance and create opportunities for a mutually beneficial relationship;
• How to effectively demonstrate and quantify the value and breadth of your program services;
• Beneficial tools and techniques to bolster your account management efforts including the use of social media;
• How to triage your employer pool and track the most useful information for relationship management; and
• Progress driven follow-up that leads to better results.
Dates2-Day Session
april 24May 1
9:00 AM - 4:30 PM
RatesEarly bird $225regular $255
REGISTER NOW√ Experienced Job Developers (3-5 years)√ Program Directors√ Work Readiness Trainers
WHO SHOULD ATTEND
COURSE DESCRIPTIONS & RATES
EMPLOYER ENGAGEMENT
15
These sessions have been great! I had an amazing experience and took so much information with me. Great work!
--Case Manager, Queens Library
About This Course: For the 60,000 New Yorkers in prison and tens of thousands more who pass through the courts, local jails, probation and parole each year, the impact of a criminal record will be felt long after they have paid their dues. Significant internal and external challenges often lock these workers into low-wage jobs—or out of the job market altogether. This training will provide you with concrete employment strategies and Motivational Interviewing techniques to assist these job seekers in overcoming numerous barriers to employment.
Getting the RAP Down Employment Strategies for Job Seekers with Criminal Histories3-Day Session | Core Course
Topics include:
• An overview of the legal and workforce systems that impact individuals who have been convicted of a crime;
• Addressing employer concerns and understanding employment laws;• Approaches to effectively connect job seekers with employers; and• Motivational Interviewing strategies to prepare job seekers with criminal
histories for long-term self-sufficiency.
Dates3-Day Session
May 6May 13May 20
9:00 AM - 4:30 PM
RatesEarly bird $275Regular $305
REGISTER NOW
√ Case Managers√ Career Coaches√ Job Developers√ Program Directors√ Work Readiness Trainers
WHO SHOULD ATTEND
JOb sEEkEr PrEParatiON
COURSE DESCRIPTIONS & RATES
16
This course was very interesting. The instructors have personalites that kept the group engaged. I learned some good tips that I am excited to try out.
--Career Counselor, Ridgewood Bushwick Senior Citizens Council (RBSCC)
About This Course: While our economy appears to be making gains in other areas, unemployment is still hovering around 7.8% nationally and 8.7% in New York City according to the U.s. bureau of labor. landing a good job is getting tougher every day in an economic climate where so many candidates are competing for few open positions.
How do you prepare job seekers to stand strongly above the crowd and increase their chances of gaining employment?
Attend this comprehensive, in-depth course to learn techniques, tools and strategies for getting job seekers hired.
Success in the Job Search Dynamic coaching strategies that get Job seekers Hired3-Day Session | Core Course
Topics include:
• Utilizing a strength-based skills assessment strategy to help job seekers set and achieve employment goals;
• Honing an effective 60-second marketing pitch;• Cover letters that leave employers wanting to learn more;• Developing résumés that impress; and• Diffusing employer concerns about youth, former offenders and others
with significant barriers to employment.
Dates3-Day Session
January 16January 23February 6
9:00 AM - 4:30 PM
RatesEarly bird $275Regular $305
REGISTER NOW√ Career Coaches√ Job Developers√ Program Directors√ Work Readiness Instructors
WHO SHOULD ATTEND
JOb sEEkEr PrEParatiON
COURSE DESCRIPTIONS & RATES
17
This was great! It was my first time at WPTI and it exceeded my expectations.
--Program Coordinator, The Osborne Association
About This Course: Becoming a new supervisor/manager means increased responsibilities, taking on greater challenges, relating to colleagues in new and different ways, and acquiring new leadership skills. Many first time supervisors are often unprepared for the demands of this new role. The leap from worker to supervisor can be a daunting task that often leaves new managers feeling anxious, overwhelmed, isolated and stressed. This training will cover proven management techniques and practical strategies you need to become a stronger, more confident leader.
Leading with Confidence 101 Practical Strategies to Help Build the Skills of New and Aspiring Managers2-Day Session | Core Course
Topics include:
• Leadership fundamentals and issues new managers face;• Overcoming the initial fears and anxieties of managing others;• Developing your personal leadership strengths; • communication techniques that earn the trust and respect of team
members, peers and managers; and• Managing your time, priorities and projects to increase productivity.
Dates2-Day Session
March 5March 12
9:00 AM - 4:30 PM
RatesEarly bird $225regular $255
REGISTER NOW√ First-time Managers√ High potential employees on a management track
WHO SHOULD ATTEND
lEaDErsHiP DEVElOPMENt
COURSE DESCRIPTIONS & RATES
18
I loved the discussions with the other trainees and the feedback received from facilitators. Thanks for the support.
--Director, Opportunities for a Better Tomorrow (OBT)
About This Course: Leaders understand that it’s vitally important to consider the multiple dimensions of organizational and team success. that success goes beyond “getting results” and hinges on how the work happens and how people relate to each other during implementation.
In this one-day, highly interactive course designed for mid-level and senior managers, you will learn about three important dimensions of success: results, process, and relationship (RPR). The RPR model encourages leaders to better understand varying leadership and work styles in addition to proven strategies for creating a more satisfying work experience, a higher level of productivity, and sustainable results.
Trainees will participate in activities that encourage a balanced view of what “success” really looks. Additionally, you will work to develop an action plan for applying the three dimensions of success for your team and organization.
Leading with Confidence 201 Managing for Performance, Supervising for Excellence1-Day Session | Advanced Course
Topics include:
• Defining and measuring mutually agreed upon ‘success’ dimensions;• Assess how your leadership style impacts your work performance,
environment and relationship with colleagues:• Implementing change in ways that inspires staff and achieves results;• Strategy development for leading high performing team members with
differing styles than yours; and• Creating a strategy that will elevate your leadership impact.
DateJune 3
9:00 AM - 4:30 PM
RatesEarly bird $185regular $215
REGISTER NOW√ Experienced Managers√ Program Directors√ Senior Managers
WHO SHOULD ATTEND
lEaDErsHiP DEVElOPMENt
COURSE DESCRIPTIONS & RATES
19
I would love to continue the momentum in my program and can’t wait to share many of the practices I learned today with my staff.
--Assistant Director, Urban Upbound
About This Course: Performance-based contracts are an integral part of the New York City workforce development system. Leaders can capitalize on performance requirements and incentivize their teams if they fully understand the nature of performance-based contracts and how to leverage the flexibility and innovation such a contract affords.
This full-day training geared toward managers and executive leaders will feature guest facilitation from WPTI’s partner Public Works Partners. Scott Zucker and Celeste Frye, both public-sector executives, have overseen substantial performance-based contracts. The training will empower you to fully understand and leverage your performance-based contracts, train your team to manage to and beyond performance metrics, and eventually exceed your targets.
Performance-Based Contracts 301 What it Takes to Exceed Outcomes and Lead Your Organization to Success1-Day Session | New Course
Topics include:
• the ins and outs of performance metrics and payment points;• Ways to help your staff internalize the way to succeed in a performance
environment;• Performance reports to create a data-driven culture in your program; and• Strategies for maximizing performance and revenue for your program
and success for your funders.
DateFebruary 26
9:00 AM - 4:30 PM
RatesEarly bird $185regular $215
REGISTER NOW√ Data/Reporting Coordinators√ Development Professionals√ Organization Executives√ Program Directors
WHO SHOULD ATTEND
lEaDErsHiP DEVElOPMENt
COURSE DESCRIPTIONS & RATES
20
Thanks! This was a great training. I’m looking forward to using some of the strategies we covered in the upcoming weeks with my staff.
--Assistant Program Director, Ridgewood Bushwick Senior Citizens Council
About This Course: Workforce programs are increasingly expected to use data to effectively measure outcomes and to inform planning and program design. accomplishing these tasks can seemingly leave little time to focus on elevating program performance.
Over the past several years, the Workforce Benchmarking Network (formerly known as the Benchmarking Project) has equipped workforce program staff with tools and knowledge for using data to strengthen program processes and results. Recent work has focused on adapting an improvement process to the contours of workforce development. This framework can help program leadership and staff identify specific performance improvement goals, develop a plan for achieving those goals, make use of existing program data, and build an organizational culture supportive of continuous improvement. Join us to learn approaches for helping staff experience data as a useful resource for improving ser-vices to jobseekers and employers.
Model for Improvement 201A Framework for Planning, Analyzing, and Measuring Results1-Day Session | New Course
Topics include:
• Incorporating a systematic approach to achieve more efficient results;• Using data to identify, analyze and improve existing processes within a
program to meet new goals and objectives;• Incorporating the Plan, Do, Act, Study cycle for the implementation of
change ideas; and • Developing measures to know if improvement is actually happening.
DateJuly 23
9:00 AM - 4:30 PM
RatesEarly bird $185regular $215
REGISTER NOW√ Data Specialists√ Development Professionals√ Program Directors√ Senior Managers
WHO SHOULD ATTEND
lEaDErsHiP DEVElOPMENt
COURSE DESCRIPTIONS & RATES
21
Excellent workshop. One of the most engaging in the industry.
--Director of Workforce Development, CASES
About This Course: Each year in New York City, workforce development plays a critical role in bridging the gap to employment and self-sufficiency for thousands of New Yorkers. The system of programs, organizations, funding streams and stakeholders are as vast as the needs they seek to meet. Understanding and navigating this system can be a challenge for even the most seasoned practitioner.
This training is a unique opportunity for practitioners both in and outside of the workforce development field to learn more about who is involved in the system, what are the types of programs, how it operates, and where the funding comes from to support the various New York City workforce development programs. Furthermore you will gain, insights on the basic features and functions of workforce programming that every practitioner should know.
Workforce Development 101 An Overview of the Workforce Development System1-Day Session
Topics include:
• Introduction and overview of the NYC Workforce development system;• Federal, state and local workforce programs and their funding sources; • Key government, non-profit and for profit agencies that deliver workforce
development services here in NYC; and • Tips for establishing a successful agency partnership in the NYC
workforce development field.
Dates2 OptionsFebruary 4
orJuly 16
9:00 AM - 4:30 PM
RatesEarly bird $185regular $215
REGISTER NOW
√ Front-Line Staff√ Program Directors√ New professionals to workforce programs√ Supervisors
WHO SHOULD ATTEND
lEaDErsHiP DEVElOPMENt
COURSE DESCRIPTIONS & RATESCOURSE DESCRIPTIONS & RATES
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REGISTRATION PROCEDURES AND POLICIES
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registration is available online at https://www.workforceprofessionals.org/training/login.php.
Early bird rates are available for up to two weeks prior to the event where indicated.
all registrations must be received at least one business day in advance of the training session. we cannot guarantee a seat if registration is not received within this time frame.
Payments: wPti accepts payment by check or credit card. 1. checks must be made payable to
Fund for the City of New York/WPTI.2. credit card payment must be made online.3. we do not accept cash.
Your completed registration will reserve your seat for the event. if your organization is processing check payment, please provide proof of payment (i.e. copy of a check-request form, or a copy of the actual check) prior to the date of the training to confirm your seat.
Cancellation and Substitutionswe reserve the right to cancel or postpone training based on insufficient registrations, inclement weather, or other unforeseen emergencies. In such cases, registration fees will be refunded. Please allow at least 6 weeks for refunds to be processed.
We will make every effort to provide as much advance notice in the event a cancellation must occur and will communicate this cancellation via email notice.
Registrants must cancel within 3 business days
prior to the training program to receive full credit toward a future WPTI training program by emailing [email protected]. No refunds will be given. All credits must be utilized for another Public Calendar training within one year of cancellation.
Registrants who do not attend the training program and fail to cancel within 3 business days of the session will forfeit the full registration fee.
Substitutions of a registrant requires written notification to WPTI by email, along with the substitute name and contact information.
Location & Directions: Our programs are generally held at the wPti Training Center located at 11 Park Place, Suite 701, New York, NY. We are easily accessible by subway and PATH train.
a/c to chambers streetE to world trade center2/3 to Park Placer to city HallPatH: world trade center
Please visit hopstop.com for specific directions from your location.
Half Day Events: 9am - 1:00, with check in at 8:30Full Day Events: 9am - 4:30, with check in at 8:30
breakfast is provided for all sessions.
Please contact WPTI’s Office Manager at 646.278.5685 or email [email protected] should you have questions, need further details about WPTI’s registration policies and procedures or to cancel a registration.
REGISTRATION PROCEDURES AND POLICIES
WPTI’s consulting and customized project services are designed to help organizations further enhance their program offerings and develop staff skills. In the past nine years, we have worked with over 350 programs to help achieve better outcomes, motivate staff, and engage and retain participants.
CONSULTING EXPERTISE:
WHAT DOES CONSULTATION INCLUDE?WPTI will partner with you utilizing evidence-based models and research to address organizational challenges. Using our 5-Step Engagement Process, we will integrate solutions that enhance your program’s framework and introduce innovative approaches to problem-solving, concrete tools for implementation, and proven strategies to improve organization performance.
THROUGH OUR CONSULTING SERVICES, WPTI:• Navigates organizations through complex programmatic challenges in order to strengthen
capacity and performance;• Links programs to dynamic resources to grow and strengthen their services;• Identifies improvement areas in staff structure and realignment; and• Synchronizes staff and program priorities, enabling organizations to work through funding
expectations.
CONSULTATION CAN TAkE A NUMBER OF FORMS:• leadership coaching;• customized training and cohort-based learning groups;• special event facilitation; and• Review of materials and/or curricula.
HOW TO REqUEST CONSULTATIONPlease contact: Tirza Barnes-Griffith, Director of Training and Development at 646-278-5683 or [email protected].
CONSULTING AND CUSTOMIZED PROJECT SERVICES
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Leadership Design Implementation
• strategy• Manager skill development• teambuilding &
staff alignment
• curriculum development & facilitation
• Program development• Evaluation &
outcomes management
• Job development & employer relations
• recruitment & marketing• Program &
employment retention
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Founded in 2004, WPTI is a nonprofit organization focused on improving the day-to-day operations of workforce development programs and strengthening the workforce development field. WPTI provides professional development and training opportunities for program staff and managers, as well as technical assistance and consulting services to organizations and local workforce systems. As a result, WPTI builds the skills and capacity of practitioners to help thousands of low-income and disadvantaged jobseekers achieve economic independence by improving organizational capacity and performance. WPTI provides highly contextualized services in three core areas, meeting the critical need for professional development and capacity building opportunities in the workforce development field, including multi-organzational training workshops, customized training/ technical assistance, and large-scale initiatives.
Over the past nine years, WPTI has trained more than 7,000 practitioners in 350 organizations in the New York City metro area as well as organizations in Florida, Texas, Illinois, Pennsylvania, New Jersey, California and Washington, DC. Our clients include local community-based organizations and nonprofits, for-profits and government agencies that provide services to hard-to-serve jobseekers. This includes individuals with multiple barriers to employment, English language learners, formerly incarcerated individuals and disconnected youth. We enjoy a hard-earned reputation for high quality programming that influences the performance bottom-line of organizations while also building a network for peer-to-peer learning and support among workforce development professionals. Repeatedly, our customers return to us for technical support and staff training.
For any questions or for more information, please contact WPTI:Phone: 646.278.5680
Fax: 646.278.5699info@workforceprofessionals.orgwww.workforceprofessionals.org
ABOUT WPTI
WPTI MISSIONTo build a stronger workforce through training, consulting, and field leadership with workforce development partners and businesses.
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WPTI STAFF & CONSULTANTS
Sharon Sewell-Fairman, Executive Director
Sherazade Langlade, Deputy Executive Director
Tirza Barnes-Griffith, Director of Training and Development
Saki Mori, Office Manager
Aaron Barnes, Research Assistant
Oma Holloway
Gigi Gillard
Marty Miles
Stacy Woodruff-Bolte
Bert Gervais
Greg Holley
Trainers & Consultants
Staff
PHONE: 646.278.5685 Fax: 646.278.5699 [email protected]
wOrkFOrcEPrOFEssiONals.Org
sEE iNsiDE FOr NEW AND ADVANCED
traiNiNg cOUrsEs
Customer Service 101the Hallmark of a thriving workforce Program p.7
Facilitation Learning Groupa comprehensive look at curriculum Design and implementation p.9
Leading with Confidence 201Managing for Performance, Supervising for Excellence p.18
Performance-Based Contracts 301What it Takes to Exceed Outcomes and Lead Your Organization to Success p.19
Model for Improvement 201A Framework for Planning, Analyzing and Measuring Results p.20
