2014/15 Client Engagement Survey Results

June 17, 2015

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• Total number of clients seen in individual encounters: 1,815

• Number of surveys completed: 169 (9%)

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 PLEASE TELL US HOW OFTEN: Always Often Sometimes Rarely Never

The programs and services we offer meet your needs. 51% 40% 8% 1% 0%

You are able to get services in a language of your choice. 89% 7% 3% 0% 1%

You can get an appointment when you need one. 50% 32% 14% 2% 2%

The staff help you connect to the services and programs you need at Stonegate CHC or in your community.

64% 27% 7% 0% 2%

The staff are easy to talk to and encourage you to ask questions. 76% 18% 5% 1% 0%

The health centre staff members explain things in a way that is easy to understand. 78% 18% 3% 0% 1%

When you see your MD or NP, they or someone else in the office … give you an opportunity to ask questions about recommended treatment.

75% 15% 5% 1% 5%

…involve you as much as you want to be in decisions about your care and treatment.

71% 15% 8% 2% 5%

… spend enough time with you. 77% 17% 3% 1% 2%

Would you agree or disagree with each of the following statements:

Strongly Agree Agree

Neither agree nor disagree

Disagree Strongly Disagree

Staff give me information I can use to improve my health and well-being. 53% 42% 4% 0% 0%

The programs and services have helped me improve my health and well-being. 56% 38% 6% 0% 0%

The services are provided in a way that is sensitive to my culture. 48% 33% 17% 0% 2%

The services are delivered in a way that accommodates my physical disability. 49% 34% 14% 1% 1%

The staff always provide courteous and professional service. 72% 23% 4% 0% 0%

I trust that staff will protect the privacy of my health and other confidential information.

65% 28% 6% 1% 0%

I know how to make a suggestion or complaint at Stonegate CHC. 46% 35% 12% 5% 2%

I would refer a family member or friend to Stonegate CHC. 69% 28% 2% 1% 0%

Stonegate CHC has a positive impact on the community. 76% 21% 4% 0% 0%7

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About survey respondents

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How would you rate your own health?Excellent 9.6%Very good 26.7%Good 39.7%Fair 18.5%Poor 5.5%

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In what language would you prefer to receive services at Stonegate CHC?

English 82.8%

Russian 6.9%

Ukrainian 6.9%

Polish 2.6%

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