2015 AND BEYOND:

SUPERVISOR

EXPECTATIONS

Cornell University Facilities ServicesFebruary 2015

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

AGENDA

• Mission and Vision (Kelley 10 minutes)

• Alignment of goals: Cornell University Facilities Services Department Individual (Kelley 20 minutes)

• Our Values (Kelley 15 minutes)

• Our Culture (FS HR 15 minutes)

• The Big 3 Expectations

• Managing Priorities (FS HR 5 minutes)

• Staff Development (FS HR 10 minutes)

• Diversity and Inclusion (FS HR 10 minutes)

• Take-aways (5 minutes)

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

CORNELL’S MISSION

“I would found an institution where any person can find instruction in any study.” Ezra Cornell, 1868

CORNELL’S MISSION - Cornell's mission is to discover, preserve, and disseminate knowledge; produce creative work; and promote a culture of broad inquiry throughout and beyond the Cornell community. Cornell also aims, through public service, to enhance the lives and livelihoods of our students, the people of New York, and others around the world.

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

VISIONS

• Visions should be set based on what success would look like a number of years from now, when you have accomplished your greatest goals and aspirations for the place

• Visions should reflect BHAGs (big, hairy, audacious goals), not successes you are sure you can achieve

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

EXAMPLES OF VISIONS

Merck• We make a difference in the lives of

people globally through our innovative medicines, vaccines, and consumer health ands animal products. We aspire to be the best healthcare company in the world and are dedicated to providing leading innovations and solutions for tomorrow.

Amazon• Our vision is to be the earth’s most

customer-centric company; to build a place where people can come to find and discover anything they might want to buy on line.

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

CORNELL’S VISION

Cornell University will be widely recognized as a top-ten research university in the world, and a model university for the interweaving of liberal education and fundamental knowledge with practical education and impact on societal and world problems.

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

FACILITIES SERVICES

MISSION – Create and steward a dynamic environment in support of the University’s mission.

VISION – Accelerate the transformation of the University into a world recognized model of excellence, innovation, and sustainability.

GOAL ALIGNMENTU

nive

rsity

a. Faculty Excellenceb. Educational Excellencec. Excellence in Researchd. Scholarship & Creativitye. Staff Excellencef. Excellence & Organizational Stewardship Fa

ciliti

es S

ervi

ces 1. Accelerate Climate Action

2. Build trust w/ partners3. Enhance comm/outreach4. Pursue livable, economically sustainable and accessible communities5.Generate external revenue for the University6. Develop funding strategy to achieve priority goals7. Minimize recharge of University dollars8. Create an integrated capital planning process9. Attain a responsible maintenance backlog10.Improve, streamline and document processes11.Identify, develop, implement metrics 12.Prepare staff for succession into critical roles13.Create career -broadening opportunities14.Build engaged culture for continuous improvement

Dep

artm

ent G

oals

Indi

vidu

al G

oals

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

2015 – 2018 STRATEGY MAP

http://www.fs.cornell.edu/strategic_plan/default.cfm

OUR VALUES

University Values Facilities Services Values

Truth• We say what we mean and do

what we say

Respect• We treat people as we want to

be treated

Excellence • We strive to be the best

Teamwork • Together we achieve more

Integrity • We do the right thing

Collegiality Stewardship

Integrity Excellence

Initiative Civility

VALUES PROJECTWe conducted a poll around the Division and asked people about our values and here is what we found:

• “Trust, Respect, and Integrity you can’t really have any of them without having all of them. The highest of the two values are Integrity and Respect. By demonstrating Integrity and Respect, one can’t help but instill a sense of Trust; with a lack of Integrity or Respect, one will generate Mistrust. This is how I approach my work, and, my life.”

• “Excellence, striving to perform our functions at a high level of quality and effort.”

• “Achieving Excellence without Integrity or Respect is an unworthy pursuit.”

• “I believe my biggest value is “Respect”. I treat others as I would like to be treated and believe it is important for everyone to do the same. We are all on the same team here, right? I find it very hard to work with someone who treats me as if I am beneath them in some way. We are all people just trying to do a good job!”

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

OUR CULTURE – SMALL GROUP DISCUSSION

• What aspects of the FS culture are going well?

• What could be improved?

• How do you, as FS supervisors, influence the culture?

• What tools do you need, as FS supervisors, to positively influence the culture?

THE BIG 3 EXPECTATIONS

Managing Priorities

Staff Development

Diversity and Inclusion

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

MANAGING YOUR PRIORITIES – WHERE IS YOUR FOCUS?

Do

Manage

Lead

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

WHY STAFF DEVELOPMENT? LOOK AT RETIREMENT ELIGIBILITY

30% of FS staff are eligible to retire

NOW

51% of FS staff are eligible to retire in

NEXT 5 YEARS

STAFF DEVELOPMENT – WHO’S RESPONSIBILITY IS IT?

Individual

• Develop career goals• Initiative to learn and

develop• Reach out for

opportunities/training

Cornell/FS• Create expectations for a

culture of development• Follow through on

commitments• Provide framework for

succession planning/development

Supervisor

• Support needs and goals• Provide connections and

resources• Advocate for high

performing staff

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

YOUR ROLE IN DEVELOPING STAFF

• Don’t hold onto your top performers – they are our future• Spend the most time on your high performers, not your low performers• Encourage your direct reports to take initiative• Provide resources and direction• Consider rotational assignments• Plan for the future – make a succession plan• Setup informal mentorships• Talk about development with your direct reports at least quarterly, not just once/year

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

DIVERSITY AND INCLUSION

• What it looks like

• Facilities Towards New Destinations • Facilities Career Exploration Event

• Talking Circles

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

FS SUPERVISOR PLAYING FIELD

FS Values Skills for SuccessInclusion

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

TAKE-AWAYS

• Record how much time you are

LEADING vs. MANAGING vs. DOING• Read and take the quiz – “Managers – The New Super Food?”

• Bring your results to the next session for discussion and talk with your peers about your findings in the meantime