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EarthLink overview

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Today, IT resources are consumed with

day-to-day maintenance and security

“Eight out of 10 dollars spent on IT is 'dead money,‘ because it goes to just keeping the lights on.”

— Daryl Plummer, Gartner

Tactical Security Innovation

Value delivered

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What if you could redirect your IT resources to drive

customer experience innovation?

43 % stock performance gain over 6 years for customer experience leaders versus a 33.9% decrease for laggards.

— Forrester Research, 2014 Customer Experience Index

Tactical Security Innovation

Value delivered

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EarthLink snapshot

We build and manage networks and technology that help you deliver great customer experiences.

•Managed network, security, and cloud solutions for multi-location retail and service businesses•Founded in 1994•Nearly 1 million customer relationships•Over $1 billion in revenue

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Experts in retail and service industries

• Retailers

• Restaurants

• Financial institutions

• Healthcare providers

• Professional service firms

• Federal and local governments

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Technology drives the customer experience

Easy transactions

Connection withother customers

Appealing environment

Product/service availability

Personalization

Customer commitment

Interactive technology, digital signage, Wi-Fi

Self-service, fast checkout, call routing, reliable services

Reviews, social connections

Electronic records, customer analytics, informed staff

On-site employee training, data security

Real time, unified view of product and service data

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Get the right foundation in place with EarthLink

Remove the burden of managing operations

• Free up resources with managed services• View network status

with the myLink® portal• Optimize your network

with assessments

Identify and prevent security vulnerabilities

• Remediate gaps with security assessments• Safeguard your

network with managed security monitoring

Improve the customer experience

• Connect with customers and gather intelligence with secure WiFi and hosted contact center • Optimize bandwidth with

tailored MPLS

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Case examples

“We’re very pleased with the increased productivity and feature-rich performance of EarthLink Hosted Voice. It has improved our communications to provide a higher level of patient care.”

Hosted Voice customer

“Customers come to our restaurants for a consistent product in a quick fashion and if we don’t supply either, they’ll not be back. EarthLink’s reliability helps us support our customers the way we want to.”

MPLS and Direct Connect customer

“With EarthLink, we can provide a secure network for our company and secure WiFi connectivity for our members and address PCI compliance, further protecting the Gold's Gym brand and member experience.”

Managed Network & Security, PCICompliance, Secure WiFi customer

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Focused product portfolio

• Diagnostics/assessments• Configurations• Migrations

Professional Services

• Managed Network• Managed Infrastructure (Servers, Endpoints, Mobile) • Managed Cloud

Managed Services

• MPLS Networks• IPsec VPN • Secure WiFi• Internet

• Hosted Voice & Contact Center• SIP Trunking & PRI• Business Lines• WAN Optimization (Q3 2015)

Network & Voice Services

• Managed Security Monitoring

• Cloud Firewall

• Premises Firewall• PCI Compliance Solutions• Secure Remote Access

Security & Compliance Solutions

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A full service provider

Assess your business

needs and application

requirements

Build a best-fit solution for each of your retail or service locations

Manage it to ensure reliable performance while reducing the burden on yourIT staff

Secure it to support compliance

requirements and give customers

peace of mind

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Connect your locations with one of

the largest private networks in the U.S.

Nationwide, fully redundant, and highly available

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Providing great service to our customers

myLink® portalfor centralized control

Account teams who know your business

Service and support aligned with your needs

• Dedicated account managers, service delivery, and care

• Regular business and technical reviews

• Professional project management for installs

• High availability SLAs• 24x7 monitoring, alerts,

and technicians• Peak holiday support

• Single pane of glass for monitoring, ticketing, order status, utilization

• Visual network map

©2015 EarthLink. All rights reserved.

Appendix

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myLink®Your business control point

Single pane of glass for managingvoice, data and IT, including:

– Visual status’ & alerts of network health – Per site/location management tools– Monitoring cloud control panel– Progressive order status– Quick & easy repair ticketing– Self provisioning cloud hosting– Monitored security services– Near real time network utilization reports