2015/16 SKY BET LEAGUE ONE PLAY-OFF FINAL BARNSLEY FC TICKET INFORMATION Barnsley Football Club has been given a total allocation of 36,411 tickets for the 2015/16 Sky Bet League One Play-Off Final. Barnsley supporters will be located in the East Side of Wembley Stadium. Tickets for Barnsley supporters will go on sale in two phases, ‘Priority’ and ‘General Sale’. Tickets will be available to buy online and by telephone only and tickets will not be available from the BFC Box Office (with the exceptions detailed below). In accordance with Wembley Stadium guidelines, blocks will go on sale in a specific order starting with all price categories in stadium Levels 1 and 2. ON SALE DATES: PRIORITY: Tickets go on sale online from 10am on Friday 20th May 2016 to 2015/16 Season Ticket Holders, 2016/17 Season Ticket Holders, Oakwell Centenary Society Members* and all Seasonal Executive Members - 4 tickets per Season Ticket / Membership. Telephone lines open at 12pm midday on the first day of priority sale. *for Oakwell Centenary Society Members, disabled, blind and partially sighted supporters, or those requiring carer tickets and/or easy access tickets, please note that tickets must be purchased directly from the Reds Superstore or BFC Box Office. GENERAL SALE: Tickets go on general sale online from 8am on Sunday 22nd May 2016. Telephone lines open at 11am on the first day of general sale. TICKET PRICES (EAST SIDE): Adult Concession Cat 1 £80.00 £40.00 Cat 2 £62.00 £31.00 Cat 3 £56.00 £28.00 Cat 4 £52.00 £27.00 Cat 5 £40.00 £20.00 Cat 6 £30.00 £15.00 Sunday 29th May 2016, 3pm Kick-Off, Wembley Stadium, London, HA9 0WS.
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2015/16 SKY BET LEAGUE ONE PLAY-OFF FINAL
BARNSLEY FC TICKET INFORMATIONBarnsley Football Club has been given a total allocation of 36,411 tickets for the 2015/16 Sky Bet League One Play-Off Final. Barnsley supporters will be located in the East Side of Wembley Stadium. Tickets for Barnsley supporters will go on sale in two phases, ‘Priority’ and ‘General Sale’. Tickets will be available to buy online and by telephone only and tickets will not be available from the BFC Box Office (with the exceptions detailed below). In accordance with Wembley Stadium guidelines, blocks will go on sale in a specific order starting with all price categories in stadium Levels 1 and 2.
ON SALE DATES:
PRIORITY:
Tickets go on sale online from 10am on Friday 20th May 2016 to 2015/16 Season Ticket Holders, 2016/17 Season Ticket Holders, Oakwell Centenary Society Members* and all Seasonal Executive Members - 4 tickets per Season Ticket / Membership. Telephone lines open at 12pm midday on the first day of priority sale. *for Oakwell Centenary Society Members, disabled, blind and partially sighted supporters, or those requiring carer tickets and/or easy access tickets, please note that tickets must be purchased directly from the Reds Superstore or BFC Box Office.
GENERAL SALE:
Tickets go on general sale online from 8am on Sunday 22nd May 2016. Telephone lines open at 11am on the first day of general sale.
There are two ways for Barnsley supporters to purchase tickets for the 2015/16 League One Pay Off Final, as follows:
• Online at www.barnsleyfc.co.uk/tickets. To buy tickets online please login using your existing account information or simply create a new account. If you are a 2015/16 Season Ticket Holder creating a new account, please use the ‘activate my account’ option.
• By telephoning our dedicated Wembley tickets hotline on 08442 485 141. Tickets can be purchased 8am-8pm Monday to Friday and 8am-6pm on Saturday and Sunday, with the exception of the first days of priority and general sales dates as detailed above. Calls to this number are charged at 7p per minute plus your network access charge.
Please note that with the exception of Oakwell Centenary Society Members, disabled, blind and partially sighted supporters, or those requiring carer tickets and/or easy access tickets, tickets will not be available to purchase in person from the Reds Superstore or BFC Box Office. General match tickets can only be purchased online or via the telephone number shown above. Tickets will not be issued at Oakwell. All tickets will incur booking and postage fees and will be dispatched directly by Ticketmaster.
Oakwell Centenary Society Members, disabled, blind and partially sighted supporters, or those requiring carer tickets and/or easy access tickets, can buy tickets directly from the Reds Superstore or BFC Box Office.
CONCESSION CATEGORIES:
• Seniors – Over 60’s• Juniors – 16 and under*
*Please note that all children (16 years old and under) must be accompanied by a responsible adult. Tickets cannot be issued to children without an accompanying adult. The ratio of adults to juniors will be 1:5, i.e. if 6 junior tickets are being bought there must be 2 adults. All children aged 6 months and above must have a ticket to gain entry into Wembley Stadium.
BOOKING FEES AND POSTAGE CHARGES:
In accordance with our ticketing partner Ticketmaster’s fees, there will be a compulsory booking fee of £2.40 per ticket purchased and a £2.40 postage charge per booking. Tickets will be posted out first class on the day of purchase. Please ensure that your postal address is up to date and accurate before you submit your order.
Please note that tickets can only be posted out to UK addresses only. Tickets purchased by overseas supporters will be held for collection on the day of the game from the Wembley Stadium Box Office / Ticket Collection Point, which will be open from 10:30am on the day of the game.
DISABLED & BLIND AND PARTIALLY SIGHTED SUPPORTERS
There are 117 spaces for wheelchair-disabled supporters (and 117 spaces for carers). These are priced at a rate equivalent to the price of tickets for the area in which the bays are situated. Carers are free of charge. The following wheelchair-disabled tickets are available:
Ambulant disabled persons can sit anywhere within the stadium, however there are a number of seats which have step free access that are recommended for persons with mobility difficulties, which are positioned on Level 1 on rows 30/31 and again these tickets are priced at a rate equivalent to the price of tickets in the area in which they choose to sit. Carers are free of charge. Please note head-sets and mini induction loops need to be booked in advance. Wembley Stadium operates a free of charge system for personal commentary receivers with either a head-set or a mini-induction loop so that commentary is available. These can be used anywhere within the seating bowl and need to be pre-booked by e-mailing: [email protected].
Disabled and blind and partially sighted tickets must be purchased directly from the BFC Box Office. Tickets can be purchased in person or by telephoning the BFC Box Office on 01226 211 183 (lines open 9am – 5pm, Monday to Friday).
• Category 1 – 9 tickets
• Category 2 – 34 tickets
• Category 3 – 13 tickets
• Category 4 – 16 tickets
• Category 5 – 45 tickets
2015/16 SKY BET LEAGUE ONE PLAY-0FF FINAL
BFC BOX OFFICE AND REDS SUPERSTORE OPENING HOURS:
During the build up to our Sky Bet League One Play-Off Final game at Wembley, the BFC Box Office and Reds Superstore will be open the following hours:
Supporters can contact the BFC Box Office and Reds Superstore by telephoning 01226 211 183 or alternatively please e-mail [email protected].
GROUP BOOKINGS:
During the General Sale period a maximum of 9 tickets can be bought together in one transaction. This is the maximum number of tickets that any individual can purchase. More than 9 tickets can be purchased and sat together, however these must be purchased by more than one individual person. For example, 18 tickets can be purchased by two individuals (9 tickets each) and ask to be sat together. For supporters wishing to purchase more than 9 tickets sat together, please contact our dedicated Wembley tickets hotline on 08442 485 141.
FAMILY AREA:
The family area is situated at the rear of Blocks 105-107 and will be charged at Category 4 prices. Please note: Wembley Stadium rules state that adults cannot sit in the family area without an accompanying child.
SINGING SECTION:
For supporters wishing to enjoy a more vocal Wembley Stadium experience, our designated singing sections have been allocated by the Club as blocks 110, 111 & 112!
LOST, DAMAGED AND REPLACEMENT TICKETS:
For any lost, damaged or replacement ticket enquiries please contact our dedicated Wembley Tickets Enquiries Hotline on ]03333 213 121 (lines are open 8am – 8pm, Monday to Friday and 8am – 6pm, Saturday and Sunday).
TICKET TERMS AND CONDITIONS:
Tickets are sold as instructed by the Football League and as per terms and conditions of sale which can be viewed on www.football-league.co.uk/ticketconditions.
PARKING AT WEMBLEY STADIUM:
Parking for supporters and supporters coaches can be purchased via www.wembleyofficialparking.com or 0208 900 2405. Coach parking is charged at £65.00 per coach and car parking is charged at £30.00 per car. Please note that parking prices increase on the day of the game.
WEMBLEY MATCHDAY HOSPITALITY:
Club Wembley matchday hospitality packages are available for Barnsley fans to purchase in the Bobby Moore Club. Private Box Hospitality is also available to book. Please note that hospitality bookings must be made direct with Wembley Stadium. For more information or to book please e-mail [email protected] or telephone 0800 783 1440. More information can also be found at www.wembleystadium.com.
2015/16 SKY BET LEAGUE ONE PLAY-0FF FINAL
2015/16 SKY BET LEAGUE ONE PLAY-0FF FINAL
OFFICIAL CLUB COACH TRAVEL.
Barnsley Football Club has teamed up with our Official Travel Partner Gordons to charter supporter coaches for the 2015/16 Sky Bet League One Play-Off Final at Wembley Stadium on Sunday 29th May. The Official Club Coaches will depart Oakwell Stadium at 8am on the day of the game with return tickets priced at £38 per seat.
OFFICIAL CLUB COACH TICKETS CAN BE PURCHASED IN FOUR WAYS, AS FOLLOWS:
• Online at www.barnsleyfc.co.uk/tickets• By telephoning the BFC Box Office on 01226 211 183 (lines are open 9am–5pm Monday to Friday and 9am-2pm
on Saturday and Sunday).• By telephoning our dedicated Wembley Tickets Hotline on 08442 485 141 (lines are open 8am–8pm Monday to
Friday and 8am–6pm Saturday and Sunday).*• In person at the Reds Superstore / BFC Box Office.
*please be aware that a £2.40 booking fee applies to Coach Tickets purchased via our dedicated Wembley tickets hotline.
Please note that Under 16s must be accompanied by an adult on all official Club coaches. There is a strict no alcohol policy on official club coaches.
2015/16 SKY BET LEAGUE ONE PLAY-0FF FINAL
FREQUENTLY ASKED QUESTIONS.WHY DO WE HAVE TO PAY A BOOKING FEE ONLINE FOR WEMBLEY TICKETS WHEN NORMALLY THERE ARE NO BOOKING FEES?
Due to the anticipated volume of ticket sales for our upcoming game at Wembley, Barnsley Football Club will work with our ticketing partner Ticketmaster to process and fulfil supporter ticket sales. The mandatory booking fees are added by our ticketing partner Ticketmaster, as they are processing all Barnsley FC Wembley tickets orders. Normally when you book tickets online there are no fees – this is because we process the orders ourselves at Oakwell using our own Club employees. This is not the case for Wembley tickets considering the demand for tickets and the need to use the services and support from Ticketmaster. The ticket booking charge is £2.40 per ticket ordered. The postage fee of £2.40 is per order/envelope, not per ticket. Please note that there is no option to collect your tickets from Oakwell Stadium. Tickets will be posted out direct to you first class from the Ticketmaster despatch centre in Manchester on the day of purchase. Orders placed by international-based supporters will be left for collection from the Wembley Box Office / Ticket Collection point at Wembley Stadium on the day of the game (open from 10:30am).
I’M A SEASON TICKET HOLDER AND I PLAN TO ORDER MY TICKETS ONLINE DURING THE ‘PRIORITY’ SALES PERIOD (FROM 10AM ON FRIDAY 20TH MAY). HOW CAN I ENSURE THAT MY ONLINE ACCOUNT IS SET UP CORRECTLY TO BUY TICKETS?
Purchasing online is by far the easiest way to purchase your Wembley tickets. To ensure that your account is set up correctly and ready to purchase tickets as soon as the ‘Priority’ window opens, simply follow the instructions below:
• Firstly visit www.barnsleyfc.co.uk/tickets to access the Barnsley FC online ticket office.
• If you’ve already got an existing online ticketing account which is linked to your Season Ticket, access your account by clicking on ‘SIGN IN’ which is located in the top right of the screen. Enter your e-mail address and password to access your account. If you have lost or forgotten your password, simply click on the ‘forgot your login details?’ option to reset your password. Your unique client reference number will be shown in the top right of the screen and this should match that shown on your Season Ticket. To confirm that your account is set up correctly, on the right hand side of the tickets homepage it will state ‘Current Season Ticket Holder’.
• If you are a 2015/16 Season Ticket Holder and don’t already have an online ticketing account which is linked to your Season Ticket, you can easily do this by clicking on the ‘Have an existing account? Activate it now’ option. Simply enter your client reference number (which can be found on your Season Ticket) and then complete the relevant fields to create an account. You will then have an online ticket account which is linked to your Season Ticket and will be able to purchase tickets during the ‘priority’ window.
• If you plan to purchase tickets for more than one Season Ticket (for example, 8 tickets using 2 Season Tickets), you can add the additional Season Ticketes to your online account by using the ‘My Network’ function and entering the relevant client reference numbers. Please see the questions below for further guidance on buying tickets for more than one Season Ticket holder.
• If you are having any issues accessing your online account, please telephone the BFC Box Office team on 01226 211 183 who will be happy to assist with any questions that you may have.
• Non Season Ticket Holders who don’t have an online ticketing account can simply click on ‘REGISTER’ which is located in the top right of the screen. You will then be able to purchase tickets online during the ‘General Sale’ period (from 8am on Sunday 22nd May).
WE HAVE SEVERAL 2015/16 SEASON TICKETES AND ALL WANT TO SIT TOGETHER, IS THIS POSSIBLE?
Yes. During the ‘Priority’ window as long as you have enough Season Ticket client reference numbers to cover the number of tickets required, (for example, one Season Ticket for every 4 tickets that you require), then you can order as many tickets as you like in one transaction so that you can all be seated together. If you are booking your tickets by telephone, simply quote the Season Ticket client reference numbers to the operator who will then be able to allocate the required number of tickets to each Season Ticket. For online orders please see the next question.
CAN WE ORDER TICKETS ONLINE FOR MORE THAN ONE SEASON TICKET HOLDER?
Yes. You can buy tickets for several Season Ticket holders all at once so that you can all sit together. This is done by simply adding them to your online network. Firstly log into, or activate, your own online Season Ticket account. If you are a Season Ticket holder don’t already have an online ticket account, please DO NOT create a new account as you won’t be recognised as a Season Ticket holder. As detailed above, to activate your account click the ‘Register’ link which is situated at the top right of the screen. Do not enter an email address and password. You need to click the red ‘Activate My Account’ link which will then prompt you to enter your client reference number (found on your Season Ticket) and surname. Fill in any missing fields, create a password and save. When you are logged in correctly your name will be displayed at the top of the screen with your client reference number in brackets. This number should match the client reference number shown on your Season Ticket.
Click on where your name is displayed to take you to the ‘My Account’ section and then click on ‘My Network’ which is a blue globe symbol towards the bottom right of the screen. Select ‘search for an existing user’ and enter the surname and client reference number of the Season Ticket holder you wish to add to your network. You can add as many Season Ticket holders as you like - there is no limit to the number of people you can add to your network. Season Ticket holders do not have to activate their own account in order for you to add them to your network.
Then when you go to buy tickets simply select the number of tickets that you want to purchase (limited to 4 per Season Ticket in the ‘priority’ window) and then you will be prompted to ‘assign’ tickets to each person in your network once you reach the ‘My Basket’ stage.
If you are having any issues accessing your online account, please telephone the BFC Box Office team on 01226 211 183 who will be happy to assist with any questions that you may have.
CAN I CHOOSE A SPECIFIC SEAT AT WEMBLEY?
Yes, all supporters purchasing tickets online will be able to choose their seat using the interactive seating map. In accordance with Wembley Stadium guidelines, blocks will go on sale in a specific order starting with all price categories in stadium Levels 1 and 2.
WHAT ARE THE CONCESSION CATEGORIES AND WHY DO THEY DIFFER FROM THOSE OFFERED AT OAKWELL?
Each football club and stadium set their own age related concession categories. The junior age limit as set by Wembley Stadium is anyone aged 6 months to 16 years inclusive. The senior concession rate was at the club’s discretion, and we chose to set ours at over 60 in order to accommodate our Season Ticket holders who qualified at 60. Anyone aged 17-59 will require an adult priced ticket.
Telephone our dedicated Wembley Tickets Hotline on
08442 485 141(lines open 8am – 8pm, Monday to Friday and 8am – 6pm, Saturday and Sunday).
Telephone the BFC Box Office on
01226 211 183(lines are open 9am – 5pm, Monday - Friday).
CONTACT US FOR FURTHER INFORMATION:
2015/16 SKY BET LEAGUE ONE PLAY-0FF FINAL
CAN I BUY ADULT TICKETS USING A JUVENILE OR SENIOR SEASON TICKET?
Yes. All Season Ticket holders are entitled to buy 4 Wembley tickets regardless of which category Season Ticket they have. The tickets purchased do not all have to be in the same category as the Season Ticket holder. For example, a Senior Season Ticket holder could purchase 1 senior, 2 adults and a juvenile ticket.
THE MAXIMUM NUMBER OF TICKETS I CAN PURCHASE DURING THE GENERAL SALE PERIOD IS 9. WHAT DO I DO IF I WANT TO ORDER MORE THAN 9 TICKETS AND GET THEM SEATED TOGETHER?
The number of tickets any individual is able to order in one transaction is 9. This is the total permitted number of tickets which can be allocated to one individual supporter. However, ordering more than 9 tickets can be done easily by allocating tickets to more than one individual. For example if you wish to purchase 15 tickets and get these sat together, 9 tickets can be allocated to one supporter with the remaining 6 tickets allocated to another supporter. In this instance you would just need to give the details of two supporters when ordering the tickets. If you require 25 tickets, you would need to allocate these tickets to 3 supporters, and so on. To order more than 9 tickets sat together, simply telephone our Wembley tickets hotline on 08442 485 141 (once tickets are on sale) and our dedicated team will be happy to assist with your ticket requirements.
