2016 ANNUAL REPORT - St John Ambulance Tasmania John Ambulance... · Mr Steve Smith CHAIRMAN DEPUTY...

ST JOHN AMBULANCE AUSTRALIA TAS INC

A N N U A L R E P O R T2015

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3 St John Ambulance Australia Tas Inc

ANNUAL REPORT 2015 - 2016

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CONTACT DETAILS

Registered Office - Hobart-ADDRESS

177 Main Road Moonah 7009PHONE

03 6271 0333FAX 03 6273 7776EMAIL

[email protected]

Launceston Location-ADDRESS

2 Innocent Street Kings MeadowsPHONE

03 6343 4226FAX 03 6343 2524EMAIL

[email protected]

North West Location-ADDRESS

126 Best Street DevonportPHONE

03 6424 4777FAX 03 6424 4077EMAIL

[email protected]

1 JULY 2015 - 30 JUNE 2016

GOVERNANCE 6

CHAIRMAN’S REPORT 8

CEO’S REPORT 9

FIRST AID IN SCHOOL PROGRAM 10

NON-EMERGENCY PATIENT TRANSPORT 11

FACTS ABOUT US 12

ST JOHN THANKS ALL OF ITS WONDERFUL VOLUNTEERS AND STAFF 14

MEETING THE NEEDS OF CUSTOMERS 16

HONOURS AND AWARDS 20

TASMANIAN MEMBERS OF THE ORDER 21

FINANCIAL STATEMENTS 24

A N N U A L R E P O R T

4 5 St John Ambulance Australia Tas Inc ANNUAL REPORT 2015 - 2016

St John Ambulance Australia Tas Inc ANNUAL REPORT 2015 - 2016

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VISIONWe are fundamentally a charitable and humanitarian services organisation encompassed in the phrase – ‘For the Service of Humanity’.

We will perform an essential role in health and community care in Tasmania by providing safe, high quality services and supporting the needs of our people, with selected focus on national and international initiatives.

We will ‘Lead in first aid’ and will make first aid a part of everybody’s life.The St John brand will stand for outstanding quality, true professionalism and a valued contributor to our community.

St John will be synonymous with good governance and ethical standards.

We will highly value volunteerism with volunteers fully engaged into all aspects of our organisation.

St John will be a respectful and inclusive employer

VALUES• For the Service of Humanity

• Inclusiveness

• Respect

• Integrity

• Safe, Quality Care

• Resilience

STRATEGIC FOCUS• Take a market leadership position in all our services

• Instil a performance culture

• Develop our capabilities – best in business for facilities and resources

• Build & strengthen our people capabilities

• Protect and build the St John Brand – trusted, best quality, truly professional and humanitarian focused.

OUR MISSIONTo make first aid a part of everybody’s life.

Kieran and cadet.



GOVERNANCE

St John Ambulance Australia (Tasmania) inc is an independent Incorporated Association and a member of the St John Ambulance Australia Federation.

BOARD OF DIRECTORS

Mr Steve SmithCHAIRMAN

DEPUTY CHAIR/TREASURER/DIRECTOR

Mr Ross Byrne

DIRECTOR Mr Greg Melick

DIRECTOR Mr Darren Hine

DIRECTOR Ms Kathrine

Morgan-Wicks

DIRECTOR Mr Carl Graham

DIRECTOR Mr Matthew Kelly

DIRECTOR Mr Jon Cooper

2015 – 2016 Board Meeting Members Eligible to Attend Attended

Mr Steve Smith 12 11

Mr Ross Byrne 12 10

Mr Greg Melick 12 6

Mr Darren Hine 12 5

Ms Kathrine Morgan-Wicks (From April 2016) 4 3

Mr Carl Graham 12 11

Mr Matthew Kelly 12 11

Mr Jon Cooper 12 7

Dr Kelly Shaw (Resigned March 2016) 9 3

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CHAIRMAN’S REPORT CHIEF EXECUTIVE OFFICER’S REPORT

It is my privilege to present the Annual Report for St John Ambulance Tasmania Incorporated for 2016.

The past year has seen a number of significant developments for St John in Tasmania and I am delighted to report that as a result of these, we are well positioned as the leading provider of first aid in Tasmania. Notwithstanding, much hard work remains ahead of us and the achievements that I have summarised below are indicative of the principal areas in which the Board maintains its focus.

The move to our new Headquarters in Moonah has seen a period of consolidation and development so far as our southern-based facilities are concerned. Legacy equipment from Aurora has been rationalised, The St John Shop has been re-developed, office accommodation has been progressively improved and a number of new training rooms have been constructed to enable us to take advantage of increased throughput and other commercial opportunities. The Board will continue to review our other properties throughout the State to ensure that these remain fit-for purpose and meet our future needs.

A significant focus for the Board throughout the past 12 months has been the review of the St John Strategic Plan which incorporates our Business Plan 2017-2019 and our Strategic Thinking 2016-2020. Supporting this is the ongoing review of our corporate and organisational challenges, and I remain confident that St John in Tasmania will maintain a sustainable balance between both our charitable work and commercial development.

In March 2016, Dr Kelly Shaw left the Board after a period of five years of service. As a public health professional of high standing, Kelly made a number of contributions to the work of the Board and I thank her for service to St John. In keeping with the Board’s approach to gender equity and skill-based membership, I am delighted to report that this vacancy was filled by Kathrine Morgan-Wicks. Kathrine joins the Board with a high level of corporate, legal and financial experience. The departure of Dr Shaw also created a vacancy in the position of Deputy Chair which I am pleased to report has been filled by Ross Byrne, CStJ, RFD.

The Board’s model of supporting sub-committees that deal with Clinical Governance, Corporate Governance and Risk, and Finance continues to perform effectively. A new clinical performance and reporting tool has been developed which provides greater clarity to our activities in the area of Event Health Services. Our Corporate Risk Register remains under

Despite an environment that remains very challenging and competitive demand for our first aid training has improved during 2015 – 2016 and once again a record number of first aid certificates were generated. In April we introduced the Red Hot Saturday’s training option. This training is offered at a discounted rate to help ensure that no one misses out on the opportunity to learn and develop life-saving first aid skills as well as gaining a Statement of Attainment. The student surveys for this course show that 28% of the participants have not undertaken first aid training before; a measure of the success for this initiative.

Event Health Services had an increased demand for the provision of high end Health Services providing their first aid professionalism at the International Hockey in Hobart, the National Mountain bike championships and the Endurance Riders National championships.With a model of deploying dedicated volunteers as well as paid First Responders to events we are confident that we are delivering safe, quality care to our patients and an incomparable service to our customers. The introduction of a new Patient Satisfaction Survey system has helped identify opportunities to improve our service delivery. We are grateful to St John Queensland for the assistance with implementing the Divisional Management System in Tasmania. This online system has streamlined member records and the duty management processes.

The work undertaken by Non-Emergency Patient Transport has continued to grow and make a valuable contribution not only to St John but to the sector. Aiming to exceed expectations St John Tasmania is committed to providing an ongoing level of outstanding, quality safe care in moving patients in various locations and in a range of situations in a professional manner.While demand for this service is subject to the availability of Ambulance Tasmania ; transports to and from medical facilities across the state including Queenstown, St Helens, Burnie, Oatlands and New Norfolk is common place.

The supplies team have been truly tremendous in their determination to improve revenue and public awareness of St John. With a focus on getting out into the community to showcase our range of products the success of the St John Pop Up Shops has been considerable. Product revenue sales were strong and exceeded budget expectations by 10% and defibrillator sales increased by 100% on 2015.

Community Care continues to work tirelessly through

close scrutiny and review, and development of a new Constitution for St John Tasmania is nearing completion. From a financial management perspective, significant progress has been made in transforming our budget development, analysis and reporting.

I thank the other members of the St John Board of Directors who have so willingly given of both their time and expertise throughout the year. I would also like to record a special note of appreciation to Dr David Boadle, the Board’s nominee to the Clinical Governance Sub Committee, to the Honourable Chief Justice Alan Blow, OAM, CStJ who continues as the President of St John in Tasmania and to Her Excellency Professor the Honourable Kate Warner, AM Governor of Tasmania for her support as Deputy Prior.

St John in Tasmania is a key member of a much broader national and international family, and I am grateful for the proactive support that we have received from multiple quarters in 2016. I remain indebted to the leadership of our Chancellor, Professor Mark Compton, AM, KStJ, and to the National CEO, Robert Hunt and others within the National Office who collectively, are key contributors to many of our achievements. Correspondingly, it is also very pleasing to see that St John Tasmania has been able to assist other jurisdictions in Australia as the need has arisen.

In this vein, it is an honour for Tasmania to have been selected to host the 2017 St John National Member Convention in Hobart. A comprehensive programme will be developed to support the various activities that make up this event and I look forward to reporting on the success of this activity in the future.

As always, none of our achievements would have been possible without the obvious dedication of our salaried staff and volunteers, led by the Chief Executive Officer, Roxy Cowie, OAM, CStJ. The face of St John in Tasmania is its people and the services they provide, and our aim remains, to make first aid a part of everyone’s life.

Steve Smith, AM, CSC, OStJ, RFDChair – Board of Directors

volunteers providing help and support to the frail and aged in the community. This incredibly valuable service, offered at little cost to the clients, helps to ensure that older Tasmanians can stay safe and secure in their own homes. Every year there is an increase in demand for this service and every year we have the ongoing challenge to recruit more incredibly generous Volunteers.In 2016 service users undertook a satisfaction survey and with responses ranging from very good to excellent the results were both positive and pleasing.As new disruptive competitors continue to increase I remain incredibly excited by the opportunities that lie ahead for St John in Tasmania. Our simple but powerful message of making first aid a part of everybody’s life is gaining traction and evidenced by the increased demand for all services St John has to offer.I would like to express my sincere thanks to the Board, staff and volunteers for their outstanding work for the benefit of St John and the wider community.

Roxy Cowie OAM, CStJChief Executive Officer

“All Members and Staff of St John Tasmania are fully committed to our strategy and targets as they strive to deliver excellent performance”.



FIRST AID IN SCHOOLS PROGRAM NON-EMERGENCY PATIENT TRANSPORT

St John is committed to promoting the importance of first aid in the community and believes that there is no better place to start than in our schools. Every child in Australia should have access to vital first aid knowledge and with the First Aid in Schools program this is possible.

The First Aid Schools Program is a FREE program run by St John providing basic first aid training to school students from Kindergarten to Grade 8 across all states and territories in Australia.

“Trainers leave teachers with additional age appropriate resources which can be used to reinforce the messages delivered”

“Teachers appreciate the relevance of the program which is appropriately pitched at the different age groups”

“The program is rapidly becoming more widely known in Tasmanian schools”

“Teacher and student feedback relating to the First Aid in Schools program has been very encouraging”

6,900

6,950

7,000

7,050

7,100

7,100

7,150

7,200

7,250

STUDENT NUMBERS

TARGET

2015 - 2016 First Aid in Schools

ACTUAL

7,192 STUDENTS FIRST AID PROGRAM 2015/16IN THE

TRAINED

Non-emergency patient transport (NEPT) is used by patients who require clinical monitoring or supervision during transport, but do not require a time critical ambulance response.

Most transfers occur between hospitals, or between home and hospital. Some aged care patients may also be transported to and from specialist health appointments and rehabilitation.

St John in Tasmania has a well demonstrated capacity to move a range of patients throughout all regions of Tasmania in a professional manner aiming to exceed expectations of both DHS and the patients. We have been a panel member for 3 years and have held an NEPT licence since 2008. We are well resourced with a fleet of patient transport vehicles and teams of qualified crews.

“As a licenced non-emergency patient transport service contractor representing the Tasmanian Health Service, we remain fully committed to ensuring that all our patients receive care in a clean and safe environment”.

“The needs of our clients and patients are paramount”.

Pip and Andy delivering a patient to the air ambulance



FACTS ABOUT US

COMMUNITY CAREVOLUNTEERS

FIRST AID KIT EVENT HEALTH

SERVICE VOLUNTEERS

TRAINERS

WORKPLACES

SERVICEFIRST AID KITS

HOURS OF SERVICE

PATIENTS

EVENTS

TASMANIAN COMMUNITYAND UNDERTOOK,

TAKING CLIENTSSHOPPING & TO

MEDICAL APPOINTMENTS.

GAVE

TREATEDOR HELPED

88 271 31

3,28373210,221 4,912

1,088

VOLUNTEER HOURS

29,572

28,058

DELIVERED

TRANSPORTED

FIRST AID

NON-EMERGENCYPATIENT TRANSPORT

CREWS

TRAININGTO

TO

TO THE

TASMANIAN COMMUNITY.

STRETCHER PATIENTSAROUND

TASMANIANS

TO THE

AND GAVECOMMUNITY TRANSPORTS

7,963

AT

VISITED

TASMANIA

STOCKISTSCOMMUNITY CARE

VOLUNTEERS


SERVICE VOLUNTEERS

TRAINERS

WORKPLACES


HOURS OF SERVICE

PATIENTS

EVENTS




GAVE

TREATEDOR HELPED

88 271 31

3,28373210,221 4,912

1,088

VOLUNTEER HOURS

29,572

28,058

DELIVERED

TRANSPORTED

FIRST AID


CREWS

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TASMANIANS

TO THE


7,963

AT

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VOLUNTEERS


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WORKPLACES


HOURS OF SERVICE

PATIENTS

EVENTS




GAVE

TREATEDOR HELPED

88 271 31

3,28373210,221 4,912

1,088

VOLUNTEER HOURS

29,572

28,058

DELIVERED

TRANSPORTED

FIRST AID


CREWS

TRAININGTO

TO

TO THE



TASMANIANS

TO THE


7,963

AT

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VOLUNTEERS


SERVICE VOLUNTEERS

TRAINERS

WORKPLACES


HOURS OF SERVICE

PATIENTS

EVENTS




GAVE

TREATEDOR HELPED

88 271 31

3,28373210,221 4,912

1,088

VOLUNTEER HOURS

29,572

28,058

DELIVERED

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88 271 31

3,28373210,221 4,912

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STOCKISTS



ST JOHN THANKS ALL OF ITS WONDERFUL VOLUNTEERS AND STAFF

Tim delivering free first aid sessions at Bunnings Joe and AED

Headquarters staff participating in the Dragons Abreast Hobart Corporate Day.

Yoda an assistance dog helping his owner in a first aid class.

Fundraising BBQ Hobart Cadets

Jenny on HorseRoxy conducting a defib awareness session with a group from Avoca.The purchase of the defib was made possible by securing funding from the Tasmanian Community Fund.



MEETING THE NEEDS OF CUSTOMERS

“Following a successful first year of operation, St John Ambulance and the Tasmanian Building and Construction Industry Training Board (TBCITB) have renewed a memorandum of understanding (MOU) that provides industry participants with easy access to St John first aid training. Over 1000 participants were trained in the first year”.

Roxy and Simon Cocker (CEO TBCITB) signing MOU.

We were voted the sixth most trusted charity in 2015 by the AMR Charity Reputation Index.



THE MOST VENERABLE ORDER OF THE HOSPITAL OF ST JOHN OF JERUSALEMThe 2016 Investiture was held at Government House on Friday 22nd April. Her Excellency the Honourable Kate Warner Governor of Tasmania presented insignia to Members Admitted to the Order.

HONOURS AND AWARDS

TASMANIAN MEMBERS OF THE ORDER

ADMITTED AS MEMBER

Ms Vanessa HenryMrs Diana HowardMr Dale FitchMr Aaron CassidyMr Joseph RatcliffeMr Brent Cash

12 YEAR LONG SERVICE MEDALMr Rowan CooperMr Robert McManus

1ST BAR REPRESENTING 17 YEARS SERVICEMrs Barbara MurphyMr Darryl Vincent

2ND BARREPRESENTING 22 YEARS SERVICEMiss Melissa SpencerMr Wayne Dowling

3RD BARREPRESENTING 27 YEARS SERVICEMr Graeme Gee

GRAND PRIOR’S AWARDMiss Cait KirkhamMiss Courtney LathamMiss Asia DareMiss Michelle Cronly

SOUTHERN CROSS BRONZE AWARD Miss Melanie Fulton

SAVE A LIFE AWARDMr Nigel ChongMrs Jennifer HughesMr Kaleb MilnerMr Douglas JamesMr Ricci SwirskyMr Matthew LaverackMr Jamie Kopper

SILVER COMMENDATIONMr Stuart HusbandMs Daylene McDermottMrs Michelle O’Brien

DEPUTY PRIOR

Her Excellency Professor the Honourable Catherine (Kate) Warner Governor of Tasmania AM DStJ

KNIGHTS OF GRACEMr Michael Barrett AMMr Kieran BrownMr Raymond Cooper BEMThe Honourable William Cox AC RFDMr Reginald GrahamSir Guy Green AC KBE CVOMr Ken Milbourne OAMColonel James Stewart MC

DAMES OF GRACEMrs Jocelyn CoxLady Rosslyn GreenMrs Valma (Fay) ReeveMrs Frances Underwood

COMMANDERSMiss Edith Allen BEMThe Honourable Alan Blow OAMMr David BurnsMrs Kathryn BurnsMr James ByrneMr Ross Byrne RFDMrs Roxena (Roxy) Cowie OAMMr Euan EdwardsMr Carl GrahamMiss Margret JacobsonMr Aziz (Greg) Melick AO RFD SCMr Stephen MillerMr David ReynoldsMr Clair SmithDr James WaneMrs Josephine Weeks

CHAPLAINReverend Cyril Dann OAM OStJ

OFFICERSMrs Barbara AlmondMrs Daphne BrownMrs Kathleen BuggMrs Marguerite CowenMr Leo DeaconMr Bruce EllisDr Keith GoulstonMr Ian HartMrs Trixie HopeMr Peter JamesMr John KelleherMr Jack LynchMr Roy MargettsMr Scott McCarthyMr Richard McCreadie APMMr Max McGuireMr Robert McManusMr Albert MorrisMr Barry NeaveMr Desmond PetersonMr Patrick PetersonMr John PorterMr David QuillMrs Joy ReidMrs Lorraine RiggallMr Steven Smith AM CSC RFDMr Sanyi SzauberMr Arthur WebberMrs Margaret Wells



MEMBERSMr Norman Andrews OAMMr Glenn ArcherMrs Eileen AyresMrs Debra BaierMr Leonard BarkerMr Marc BesterMr Damian BesterMrs Lucy BesterMr Malcom BlizzardMrs Anne BradleyMr Andrew BrownMrs Daphne BrownMrs Geraldine ByrneMr Gary BurkeMrs Tania BurkeMiss Dorothy BurnsMr Simon BurnsMrs Denise CallahanMrs Elizabeth CameronMr John CampbellMr Brent CashionMr Aaron CassidyMr John Chilcott LVOMr Rick ClarkMrs Betty ClaytonMrs Lesley CollinsDr Michael CookMr Darren CooperMr Jon CooperMrs Leah CooperMrs Audrey CoxMrs Shirley CrawnMrs Lenis CrowderMr Stuart DannMrs Debra DolbeyMrs Noeline DonaldMr Wayne DowlingMiss Olive EdwardsMr Albert ElliottMr Bryan EvansMr Dale FitchMrs Joyce FraserMr Horace Geappen

Mr Graeme GeeMiss Daphne GlennonMrs Pauline Grant Mrs Nita HalesMrs Patsy HalloranMrs Betty HammondMrs Pamela HeiermannMrs Vanessa HenryMr Robert HingstonMr Stanley HingstonMr Graeme HodgesMrs Valmai HollisMrs Anna HollowayMr Glenn HoppittMrs Diana HowardMr Rodney HudsonMr Thomas IrvingMr Athol JohnsonMr Jack Johnston APMMrs Carol LampardMr Grant Lennox ASMMr Graham LesterMrs Judith LevisMr Graeme LittleMrs Connie LunnDr Frank Madill AMMr Ronald MarshallDr Jane MarstrandMrs Alison McCarthyDr Paul McGinityMr John MeeMs Sarah MontgomeryMs Barbara MurphyMr Ken NaylorMrs Christine NelanMrs Brenda NeaveMrs Valerie NeilsonMs Sharon OrchardMr Harold ParkerMrs Jane ParkinMr Leonard PetersMr Peter PiggottMr Barry PittMr Phillip Pyke

Mrs Christine QuillMrs Joy RandallMr Joseph RatcliffeMr Graeme RaysonMrs Maureen RoachMrs Pam RobertsMr Brodie RodmanMr Robert RubenachMr Leon SchwarzMr John SheedyMr Neil ShueyMr David SkeggMr Michael SkeyMrs Kathleen SmithMiss Melissa SpencerMrs Yvonne StanleyMr Kim StewartMr Charles StrochnetterMrs Roma TarrantMr Justin TippettMr Craig TurnerMr Darrell VincentMiss Elizabeth WalkerMrs Jennifer WaltersMr Murray WebbMrs Leoni WebsterMr Grant WigginsMr Tim WilliamsMrs Jeanette WillsMr Eric Woodcock



FINANCIAL REPORT FOR THE YEAR ENDED 30 JUNE 2015 ABN 65 764 484 851

BOARD REPORT 24

STATEMENT BY MEMBERS OF THE BOARD 25

STATEMENT OF COMPREHENSIVE INCOME 26

STATEMENT OF FINANCIAL POSITION 27

STATEMENT OF CHANGES IN EQUITY 28

STATEMENT OF CASH FLOWS 29

NOTES TO THE FINANCIAL STATEMENTS 30

AUDITORS INDEPENDENCE DECLARATION 39

INDEPENDENT AUDIT REPORT 40



BOARD REPORT STATEMENT BY MEMBERS OF THE BOARD



STATEMENT OF COMPREHENSIVE INCOME STATEMENT OF FINANCIAL POSITION

The accompanying notes form part of these financial statements.The accompanying notes form part of these financial statements.



STATEMENT OF CHANGES IN EQUITY STATEMENT OF CASH FLOWS

The accompanying notes form part of these financial statements.The accompanying notes form part of these financial statements.



NOTES TO THE FINANCIAL STATEMENTS











42 St John Ambulance Australia Tas Inc ANNUAL REPORT 2015 - 2016

w w w . s t j o h n t a s . o r g . a u

TO MAKE FIRST AID A PART OF EVERYBODY’S LIFE

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