19th Main Conference: 14 - 17 June 2016 Venue: The Pullman Albert Park, Melbourne, Victoria DELIVERING GAME-CHANGING PERFORMANCE THROUGH PARTNERSHIPS, CENTRALISATION, ANALYTICS, ROBOTICS AND DIGITAL DISRUPTION 2016 POST SHOW REPORT Very insightful, and a great atmosphere of like minded people coming together to shared experiences, innovations and learning’s. Process Improvement Manager Peoplecare www.sharedservicesweek.com.au 2016 SPEAKERS see more speakers on pages 7-9 Simen Munter General Manager Group Hubs ANZ Geoff Gruebner Head of Global Business Services ANZ BP Tanya Eales Group Head of People Service Woolworths David Cohen Chief Financial Officer Gadens Wayne Morgan Chief Financial Officer Victoria University of Wellington Danielle Anderson Executive Director Business Transformation, Queensland Shared Services DSITI
Transcript
19th � Main Conference: 14 - 17 June 2016 � Venue: The Pullman Albert
Park, Melbourne, Victoria
DELIVERING GAME-CHANGING PERFORMANCE THROUGH PARTNERSHIPS, CENTRALISATION, ANALYTICS, ROBOTICS
AND DIGITAL DISRUPTION
2016 POST SHOW REPORT
Very insightful, and a great atmosphere of like minded people coming together to shared experiences, innovations and learning’s.Process Improvement Manager Peoplecare
www.sharedservicesweek.com.au
2016 SPEAKERS
see more speakers on pages 7-9
Simen MunterGeneral ManagerGroup HubsANZ
Geoff GruebnerHead of Global Business Services ANZBP
Tanya EalesGroup Head of People ServiceWoolworths
David CohenChief Financial OfficerGadens
Wayne MorganChief Financial OfficerVictoria University of Wellington
2016 POST SHOW REPORT T: +61 2 9229 1050 � E: [email protected] � W: www.sharedservicesweek.com.au
2016 KEY FACTS AND FIGURES
Dear Colleagues,
Next year is a significant landmark for SSOW, which will be celebrating it’s 20th birthday in 2017.
To put that into context, when we first launched the event:
Hong Kong was handed over to China Princess Diana passed away Steve Jobs returned to Apple The first Harry Potter book was published
Much like the drastic change we have seen in the world since then, the event now is unrecognisable, both in terms of scale and content.
The very first event was, by all accounts, an incredibly niche gathering of professionals, with a primary focus on driving cost out of the business.
Fast forward to today, and the event brings together hundreds of shared service practitioners, with the focus increasingly shifting away from cost, and on to how to deliver greater value and drive innovation across the business at large.
While next year will be a celebration, it won’t be all about the party. Instead, the business of shared services will remain front and centre.
Similarly, the aim for next year isn’t to massively grow the number of attendees. Instead, our focus is on ensuring we have the right people in the room, and making sure they have the best experience possible.
I look forward to seeing you there.
Regard
RossHead of ANZSSON
TABLE OF CONTENTS:Letter from Head of SSON ..............................................22016 key facts and figures ...............................................2New for 2017 and 2016 highlights ..................................3Audience profile ......................................................... 4 - 5SSON Excellence Award winners ....................................62016 speaker panel .....................................................7-8Previous and new sponsors ............................................9Contact us ..................................................................... 10
Great first-time experience. Learnt heaps and so many ideas to take back and apply to our journey. Great team organised the event. Business Services Leader Tonkin + Taylor
2016 POST SHOW REPORT T: +61 2 9229 1050 � E: [email protected] � W: www.sharedservicesweek.com.au
For our 20th year we have lots of exciting changes planned, all of which are centred on enhancing the experience of our delegates:
2016 HIGHLIGHTS NEW FOR 2017CELEBRATING OUR 20TH YEAR
Speed Networkingthink speed dating but for business, enabling you to meet as many of your peers as possible in a 20 minute time frame
Interactive Discussion Groups (IDG’s) New for 2016, the IDG’s enabled ourdelegates to roll their sleeves up and engage in in-depth discussions on their biggest challenges
No Sales Pitchespresentations will remain exclusivelypractitioner lead, with a view to facilitatingpeer to peer sharing
Awards Dinnerthe 19th Annual Awards Dinner saw winners from ACT Government, Ports of Auckland, Queensland Urban Utilities and MAS Legato
Event AppVersion 2.0 of our event app was better than ever, giving a genuine digital layer to the networking opportunities on site
Welcome DrinksA chance to break the ice and networkwith fellow attendee before the event kicks off
Delegate Profilingprofiling our audience in advance ensuresthat we tailor the event content to theirneeds, as well as only introducing them to the solution providers who are most likely to solve their challenges
Big Ideas SpeakersOnce again our big ideas speakers provided an out the box perspective about the changes that are taking place in the global economy
Networking Lunches and Dinnersprovided niche networking opportunities over a 5* dinner in the Melbourne CBD
Functional Streamsnow a mainstay of the event, the functional streams give our delegates the chance to network with their functional peers, be they finance, HR, procurement, IT or multifunctional
Audience Polling and Q+ Aone of the key functions of SSOW is to allow our community to benchmark their progress. With that in mind our live polling and Q+A gives a real time pulse check of the SSO industry in Australasia
1 20th Birthday Celebration – Our awards dinner is always a highlight, but given that it is our 20th year, expect something truly spectacular
2 New Venue – After 4 years in Melbourne, and following our post event delegate survey, we will be shifting the event to Sydney. This will mean fresh faces, site tours and a new venue
3 Innovation – the theme for 2017 is innovation, enabling you to see what your peers are doing that is both out of the ordinary and driving real business results
4 Award Winners Panel – to share the key lessons learned from those who were voted best in class
5 More Interactive Learning Formats - Debates, fire-side chats and TED style ‘guru unplugged’ session will move the event away from the traditional ‘death by power point’ conference format
6 9 Conference Streams - down from 15 in 2016, with a view of focusing on quality rather than quantity
7Future-Focused Discussion – we all know what companies have achieved, so rather than reliving the past, 2017 will open the discussion and look to the future of how organisations can leverage opportunities such as RPA to gain a competitive edge.
2016 POST SHOW REPORT T: +61 2 9229 1050 � E: [email protected] � W: www.sharedservicesweek.com.au
CONGRATULATIONS TO OUR 2016 SSON EXCELLENCE AWARDS WINNERSThe 19th Annual SSON Excellence Awards were a real highlight of the event this year, with the industry coming together to recognize the efforts of those driving the SSO community forward.
Albert Olley Executive Director, Business Services, Department of Family & Community
Services
Dikesh Gandhi Finance and Services Group Service Centre Manager, CSIRO
Gavin Ifield Head of Business Services, Holcim
Peter King Head of Shared Services – Finance, Woolworths
Danielle Anderson Executive Director Business Transformation, Queensland Shared Services, DSITI
Sandeep Chitale General Manager Business Services, Asahi Beverages
Paul Pemberton General Manager Shared Services, DB Schenker
Simon Rabl Director Operations, Procurement & Supply Chain, Telstra
SSON would also like to extend our thanks to this year’s judging panel, as without their late nights marking the submissions the awards would not be possible.
Winner: MAS LegatoRunner up: Rio and Infosys
EXCELLENCE IN IMPROVEMENT AND INNOVATION
Winner: ACTRunner up: TAS
EXCELLENCE IN VALUE CREATION
Winner: Ports of AucklandRunner up: WNS
EXCELLENCE IN PEOPLE AND CULTURE CREATION
Winner: Queensland Urban UtilitiesRunner up: Monash University
BEST SHARED SERVICES TEAM
CONGRATULATIONS TO ALL OF OUR WINNERS
High calibre of network attendees and presenters.
System AccountantElectraNet
It was an excellent knowledge sharing session and I had
2016 POST SHOW REPORT T: +61 2 9229 1050 � E: [email protected] � W: www.sharedservicesweek.com.au
It was my first event and was flabbergasted at the energy and enthusiasm
on the topicsDivisional Manager Corporate ServicesDENSO Automotive Systems Australia
Excellent use of networking across like-
minded people.Project Officer
Department of Finance
Rolf SiggaardGeneral Manager, HR, Technology Solutions & Zero HarmDowner New Zealand
Bart KepkaTeam Leader COA GovernanceOrigin Energy
Colleen HayPrincipal Adviser - HR Communications and Project ManagementRio Tinto
John HugoVice PresidentWorkday
Mohit SharmaDirectorMindfields
Grant JohnstoneHead of Commercial Payment SystemsMasterCard Worldwide
Colleen HayPrincipal Adviser - HR Communications and Project ManagementRio Tinto
Wayne BamptonSales Executive - Banking Sector EMEA at Blueprism
Tarun TandonSenior Vice President - Asia Pacific at WNS Global Services
SSOW 2016 reinvigorated my passion for the innovative and transformational shared services profession through three fun packed days of networking and learning more about others’ achievements and challenges, along with their
2016 POST SHOW REPORT T: +61 2 9229 1050 � E: [email protected] � W: www.sharedservicesweek.com.au
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13 - 16 JUNE 2017 � NEW LOCATION AT THE HILTON, SYDNEY
INNOVATION IN SERVICE DELIVERY
BE PART OF THE BEST SHARED EVENT YET, AS WE CELEBRATE THE 20TH ANNIVERSARY’!
SSON provides a unique platform which encourages open conversation between practitioner and solution-provider. We take the time to get to know our customer so that we can help you navigate through the audience to find the best matches in terms of need and buying power.
SSO Week is an annual ‘must-attend’ event for businesses which have a service or solution that would bring benefit to an audience of senior executives leading their organisation’s SSC and related initiatives.
