2016 Solutions Catalog

Solutions Catalog

for Tennessee Bus inessand Industry

C o p y r i g h t © 2 0 1 6 U T C e n t e r f o r I n d u s t r i a l S e r v i c e s

WWW.CIS.TENNESSEE.EDU

■ PERFORMANCE SOLUTIONS• Lean

LeanManufacturingTrainingLeanManufacturingImplementation

• LeadershipandSupervision• Quality

■ SUSTAINABILITY SOLUTIONS• EnergyEfficiency• EnvironmentalCompliance• EnvironmentalManagementSystems

SOL IONS

■ REGULATORY SOLUTIONS• ConfinedSpace• Hazwoper/HazardousWasteManagement• HealthcareEmergencyPreparedness• OSHA—Compliance• OTI(OSHATrainingInstitute)• TechnicalRescuePrograms

■ GROWTH SOLUTIONS• EconomicDevelopment• InnovationandTechnologyAccelerationServices• ProcurementTechnicalAssistanceCenter(PTAC)

for Tennessee Business and Industry

Growth

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reGulatorySolutionS

SuStainabilitySolutionS

Performanc

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SolutionSPerformance

Solutions■ LEAN MANUFACTURING

(NOTE:SeeInnovationandTechnologyAccelerationServicesinGrowthSolutionsforadditionalcourseinLeanProductDevelopment.)

LEAN MANUFACTURING TRAINING• LEAN MANUFACTURING OVERVIEW:Thiscoursedemonstratesasystematicapproachtoreducingcostsandleadtimesbycontinuallyreducingnon-valueaddedactivities.LeanManufacturingtoolsimprovetheflowofinformationandmaterialsthatwillincreaseorganizationalproductivity,competitivenessandprofitability.Withacombinationofclassroomtraining,real-worldexamplesandhands-onsimulations,participantswilldiscoverwaystoidentifyandeliminateorreducewastesinthemanufacturingprocess.

• LEAN CERTIFICATE SERIES:TheLeanCertificateSeriesisafive-day“bootcamp”thatpreparesLeanLeaders.Participantscompletethistrainingreadytotakeonkeyrolesinanorganization’simplementationofLeanContinuousImprovement.

• KAIZEN FACILITATOR TRAINING: KaizeneventsarethevehicletoimplementingLeantoolsandconcepts.Kaizeneventsarewell-scopedimprovementeffortsthatutilizeateam-basedapproachtoeliminatingwastes.ThiscourseisdesignedtoteachastandardKaizenprocessthatcanbeusedforimplementinganyLeantool,suchasquickchangeover,5-S,cellular,processlayoutandtotalproductivemaintenance.

• TRAINING WITHIN INDUSTRY:TWIhelpsdeveloptheskillsetsforfloormanagersandassociatestoeffectivelyworkwithinamanufacturingenvironment.Consideritifyouarehavingprocessvariationorproductqualityproblemsassociatedwithmethodsorpeople,youaretryingtostandardizeprocessoperationstomakethemmoreconsistent,orifemployeeturnoverishighandyouneedquick,easysolutionstonewemployeetraining.

• TOYOTA KATA: AnelementoftheToyotaProductionsystemfocusingonthedailymanagementandcoachingroutinethatmaintainsfocusandenergyonthegoalofimprovement.Thereisactivityateveryprocessdailytoadvancetheprocesstowardthevision.TheToyotaKatamanagementmethodemphasizesknowledgemanagementandhowtodeveloptheorganizationalcapacitytoinnovate.

LEAN MANUFACTURING IMPLEMENTATIONThesetopicsarepresentedon-siteandincludetrainingfollowedbyhands-onimplementation.

• VALUE STREAM MAPPING:Valuestreammappingfocusesonimprovementefforts,andpinpointssolutionsthatgivethemostvalueformoney,timeandenergy.Valuestreammappingcreatesamaterialandinformationflowmapofaproductfamily.

• LEAN OFFICE:Withacombinationofclassroomtraining,real-worldexamplesandhands-onpractice,discoverhowtoidentifyandeliminateorreducethewasteinadministrativeprocesses.ParticipantslearnLeandefinitions,alongwithLeantoolsandtechniquessuchasvaluestreammappingfortheoffice.Bytheendofthesecondday,participantsdevelopavaluestreammapthatidentifiesthemostsignificantimprovementopportunities.

• LEAN OFFICE FOR GOVERNMENT:Withacombinationofclassroomtraining,real-worldexamplesandhands-onpracticediscoverhowtoidentifyandeliminateorreducethewasteingovernmentaladministrativeprocesses.ParticipantslearnLeandefinitions,alongwithLeantoolsandtechniquessuchasswimlanemappingtoidentifyimprovementopportunities.


• WORKPLACE ORGANIZATION AND VISUAL CONTROLS (5-S SYSTEM):5-Sisanorganizationaltechniquethathelpsstreamlinetheworkplace.Byusingthissystematicmethod,participantslearntocreateasafer,cleanerandmoreorganizedarrangementoftheworkplacewithaspecificlocationforeverything.Learntoeliminateitemsthatarenotneeded,andseelastingproductivityimprovementsfromthesesimpletechniques.

• TOTAL PRODUCTIVE MAINTENANCE:TotalProductiveMaintenance(TPM)harnessestheparticipationofallemployeestoimproveproductionequipment’savailability,performance,quality,reliabilityandsafety.TotalProductiveMaintenancehelpsdeveloptheskillsetsforfloormanagersandassociatestoeffectivelymaintainmanufacturingequipmentatpeakoperatingeffectiveness.

• MISTAKE PROOFING:Thiseventprovidesmethodsforincreasingthevisibilityoferrors,improvingreactiontimetoerrorsandcreatingsystemstopreventerrorsfromrecurring.

• QUICK CHANGEOVER/SETUP:Thistoolreducesthetimelosttosetupsandchangeoverswhileincreasingtheavailabletimeofproductionequipment.Basedonprinciplesofsingleminuteexchangeofdies(developedbyShigeoShingo),thiseventusesclassroomtrainingandsimulationstodemonstratemethods.

• PULL/KANBAN SYSTEMS AND CELLULAR FLOW:Pull/Kanbanisbasedontheconceptofbuildingproductsbasedonactualconsumption.Thesystemusesvisualsignalswhenpartsneedtobereplaced.Participantslearnhowtocontrolshopfloorinventoryandproductionschedulesbyimplementingpullsystems.CellularFlowisthelinkingofmanualandmachineoperationsintothemostefficientcombinationofresourcestomaximizevalue-addedcontentwhileminimizingwaste.

• RAPID SOLUTIONS:Companiesoftendonothavethefinancialormanpowerresourcestochallengelong-termstrategicimprovementprojects.Inaddition,manytimeswhenacompanyembarksonalong-termproject,itdoesnotfullyrealizethepotentialimpactbecausetheoverallculturedoesnotchangetooneofcontinuousimprovement.RapidSolutionsisdesignedtoprovideasimpletoolthatwillallowassociates/operatorstocontinuallyanalyzetheirprocessesatamicrolevel,andidentifyandimplementrapidimprovementsprovidingimpactforthelargervaluestream.

CLIENT SITE TRAINING

AND CONSULTING SERVICES

Lean Manufacturing Audits

Lean Certificate

Lean 101

Kaizen Facilitator Training

Training Within IndustryJob InstructionJob RelationsJob Methods

VSM

Lean Office

Lean Government

Workplace Organization – 5S

TM

Flow Systems

Rapid Solutions


I liked the open discussion that pertained to specific issues faced by class members and examples by instructors.

A must have!!!

I learned a lot and am ready to start implementing some of these ideas.

“We are going in the right direction to change our culture.

This is a great set of tools to improve our overall performance.

WHAT PEOPLE ARE SAYING ABOUT OUR TRAINING COURSES

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LEADERSHIP AND SUPERVISION PROGRAM This program is perfect for those about to move into a leadership role or current managers wishing to hone their skills. The Leadership and Supervision program allows participants to learn to be effective leaders and to be able to explore leadership and management on-the-job.

Program participants will be taught by industry leaders, experienced coaches and management professionals who will cover topics including the fundamentals of leadership, communication, coaching for improved performance, problem solving, health and safety in the workplace, resolving conflicts and more.

• DISC Assessment: Self-Awareness InventoryThe disc assessment will provide an opportunity to learn more about you, others and how to deal in situations where interpersonal relationships are involved. Your personal assessment will be used to assess one’s self and help understand how one person would be likely to react in specific team, management or leadership situations, given her or his disc style.• Essential Skills of LeadershipEssential Skills of Leadership is the first step to developing successful managers. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. Essential Skills of Leadership helps experienced managers, new managers, and aspiring managers refocus on the basics - the skills required to manage the individual while also leading the team.• Essential Skills of CommunicatingEssential Skills of Communicating provides the tools necessary to develop clear, concise messages. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. By developing the essential skills of communicating, managers improve relations with their team members and increase productivity. • Training Within Industry: Job RelationsJob Relations training teaches supervisors how to handle problems, how to prevent them from occurring, and, most importantly, it aids in developing a logical, common sense approach to handling issues with a people-centric view. The core elements of this course are extremely conducive to teaching the basics of consensus building and individual problem solving. This course lays the groundwork upon which you can build the next step of stability into your organizations process.• Resolving ConflictsResolving Conflicts helps managers develop skills to identify the source of team member conflicts. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict. • Motivating Team MembersMotivating Team Members opens each leader’s thinking about the answers to how to motivate and retain employees. It explores what motivation truly is and how it works and explores how motivation is different for each individual. It helps leaders understand what they can do to create an improved work environment that will motivate members of their team. Motivating Team Members helps managers learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance. • Developing and Coaching Others Developing and Coaching Others educates managers to effectively and successfully develop and coach their team leaders to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make a marked difference and quicker performance development. • Diversity AwarenessThe Diversity Awareness course provides team members with the tools that show them how to understand and respect people of other cultures. The course also helps team members develop the skills to gain greater understanding and respect from others. In addition, the course highlights how to successfully create a climate where team members appreciate differences and utilize these differences to improve interaction, increase problem solving, and promote innovation.• Supervisory Fair and Best PracticesState and federal legislation have covered virtually every aspect of managing. Even without laws, most of the required practices constitute sound human resource management as they involve treating people fairly. This workshop is designed to teach managers and/or supervisors the basic guidelines that should reduce potential litigation and help prevent unfair and illegal discrimination in the workplace. • Lean Manufacturing & Lean Administration 101This course will provide Lean best practices for both novice and experienced shop floor and administrative leaders/supervisors. Course participants will be prepared to identify process waste while learning opportunities to reduce overall organizational financial cost. Moreover, workshop objectives can be transferred to any process within your organization. • Organizational Problem Solving Solving organizational problems often becomes difficult because the root cause is improperly defined or identified. In the rush to complete a project or meet the next deadline, people typically take action on the first solution that appears when multiple solutions are possible. Your ability to solve problems depends on your proficiency at addressing issues and problems as they arise as well as continually seeking improvement on existing methods and procedures. • Toyota Kata: Identifying Strategic Opportunities and Changing Workplace CultureToyota Kata is an element of the Toyota Production system focusing on the daily management and coaching routine that maintains focus and energy on the goal of improvement. There is activity at every process daily to advance the process toward the vision. The Toyota Kata management method emphasizes knowledge management and how to develop the organizational capacity to innovate.• Health and Safety: Identifying Common Issues in Your Work EnvironmentThis training session highlights practical approaches to accident prevention. Employers and employees are actively encouraged to participate in and support company safety efforts. Safety is a team effort. A basic understanding of people is important to the success of a company’s safety operation.• Quality Standards in Today’s Global EconomyThe reality of the global market and the increased competition it has precipitated has caused many companies to look seriously at management strategies based on quality instead of quantity. This training session examines the advantages of and suggestions for implementing a quality management program.


LEADERSHIP PLUS+

• LEADING SUCCESSFUL PROJECTS: LeadingSuccessfulProjectsprovidesthestructure,processandtoolstomastertheartandscienceofprojectmanagement.Thisfour-moduleprogramenablesmanagerstoidentifyandworkwiththekeyvariablesthatimpacthowprojectsaredefined,plannedandimplemented.

• HIRING WINNING TALENT: Hiringtopqualityemployees,thosewhorapidlygetuptospeedandwhoremainwiththeorganizationforasubstantialtime,doesn’thappenwithguesswork.Ithappensbyapplyingthepowerful,structured,analyticalprocessapproachtaughtinthistwo-moduleprogram.

• MOTIVATING TEAM MEMBERS:Inthiscourse,participantslearnthefourstagestoinfluenceateammembertoperformatask,whilecreatingaworkenvironmentthatmotivateshigherperformance.Learnersparticipateinreading,discussion,assessments,diagnostics,smallgroupexercisesandrehearsalmodelingwithreallifesituationsandfacilitatorcoaching.

• SOLVING WORKPLACE PROBLEMS:SolvingWorkplaceProblemsdoesn’tfocusonlyonaddressingproblemsthatoccur,italsoaddresseshowtolookatcurrentpracticestodesignthemtobemoreefficientandeffective.Thisprogrampresentsafive-stepmethodologytoidentifyandsolvecriticalworkplaceproblems.Noleaderisfullycapablewithoutunderstandingthismethodology.

• DEVELOPING AND COACHING OTHERS:DevelopingandCoachingOthersisabouthowmanagerscaneffectivelyandsuccessfullydevelopandcoachtheirteammemberstobecomebetterandmoreconsistentperformers.Theprogramhelpsmanagerslearnthespecificsofhowtheycaneffectivelyimpactthelearningprocessandcoachingmomentsoftheirteamstomakethedifference.

• RETAINING WINNING TALENT: Thisprogramprovidesskills,tools,andaresearch-basedapproachthathelpsteamleadersratetheattritionriskofeachteammember,surfaceindividualteammembers’retentionneeds,increasethelevelofcommitmentfromeachteammember,and,mostimportantly,developandimplementaRetentionActionPlandesignedtoincreaseretentionfortheentireteam.

■ QUALITY• ISO 9001: 2015 INTERNAL AUDITOR:Thisin-depthinteractivecourseisforthosecurrentlyinvolvedwithqualityauditing,andfornewinternalauditorswhowishtobecomeproficientusingthisstandard.Internalauditingisamongthemostimportantstepsontheroadtoachieving,maintainingandimprovingyourquality.

• ISO 9001 SERIES OF STANDARDS OVERVIEW: ThisisanoverviewofrequirementsforsuccessfulimplementationandmaintenanceofISO9001:2015QualityManagementSystems

• ISO/TS 16949 INTERNAL AUDITOR:Thisin-depth,interactivecourseisforthoseinvolvedwithautomotivesupplychainmanufacturingandqualitymanagementsystemauditrequirements.Thiscoursehelpsmaintaintheinternalauditteam’scredentialsortrainnewtalent.

• ISO/TS 16949: 2009 AND ISO 14001: 2015 EMS: Thisin-depth,interactivecourseisforthoseinvolvedwithautomotivesupplychainmanufacturingandneedtomeetjointquality/environmentalmanagementsystemauditrequirements.Thiscoursehelpsmaintaintheinternalauditteam’scredentialsortrainnewtalent.




Auditor Training – Quality

Auditor Training – Environmental

Problem Solvingand Consulting

Six Sigma Consulting

Energy Assessmentsand Consulting


• 2009 INTERNAL AUDITOR: DISCIPLINED PROBLEM SOLVING OVERVIEW:Thiscourseprovidesacomprehensiveoverviewofsomeeffective,systematicmethodsforsolvingdifficultproblemsthatariseinmanufacturingrelatedorganizations.

• DISCIPLINED PROBLEM SOLVING: Thisinteractivecourseisforpersonnelwhomustimplementandmaintainaneffectivequalitysystem,andforthosewhowouldbenefitfromlearningbasicrootcauseanalysisandproblem-solvingskills.Participantswillincreasetheirabilitytoapplydisciplinedproblem-solvingmethods,andlearnhowthesemethodsaidcontinualimprovementandconformancewithqualitymanagementstandards.

• COST OF QUALITY:Thisworkshopisdevotedtoanunderstandingofappraisalcosts,internalandexternalcorrectiveaction,andpreventivecostsassociatedwithassuringcustomerquality.Learnaboutthecomponentsthatmakeupeachofthesecostsandwhatyourorganizationcandotoreducethem.Learnhowtobuildaproactivequalitymanagementsystemandbecomeanorganizationthatisfocusedoncontinualimprovement.

• SIX SIGMA GREEN BELT:TheGreenBeltseriesofcoursesisintendedforthoseinterestedinimprovingcurrentprocesses.ByapplyingSixSigmatoolstoprojectscloselyrelatedtotheircurrentduties,GreenBeltscreatesignificant,measurableimpactsforbusinesses.

• SIX SIGMA BLACK BELT: Thisseriesofcoursesisintendedforthoseinterestedinimprovingprocessesinafull-timerole.BlackBeltsmightapplytheSixSigmatoolstoanyprocesswithinanorganization,helpingcreatetremendousmeasurableimpactsforbusinesses.


Sustainability Solutions

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■ ENERGY EFFICIENCY• ENERGY 101 INDUSTRIAL ENERGY EFFICIENCY:Thisclassisanintroductiontoenergyconservationmeasures(ECM)withalookatopportunitiesbasedonindustrialenergysavings.Includedinthisclassarethetypicalmodulesrelatedtoequipmentgenerallyfoundinamanufacturingorindustrialsetting.

• FIREFIGHTER/FIRST RESPONDER PHOTOVOLTAIC HAZARDS AND SAFETY TRAINING PROGRAM:Thefour-hourfirefightertrainingcourseassistsfirstrespondersinunderstandingconcernsofphotovoltaic(PV)systemsandthepotentialimpactonfirefightingoperations.TheseconcernsincludedfirefightervulnerabilitytoelectricalandcasualtyhazardswhenmitigatingafireinvolvingPVsystems.

■ ENVIRONMENTAL COMPLIANCE• REGULATORY REPORTING: EPCRA TIER II:LearntodeterminereportingrequirementsfortheEPCRATierIIreportandtogather,organizeandfileinformationwithappropriateauthorities.OrganizationsmustfileanannualEPCRATierIIreportiftheworkplacecontainsanextremelyhazardoussubstanceinanamountgreaterthanthresholdplanningquantitiesor10,000poundsofanOSHAhazardoussubstance.“WaswellworththecostandwouldrecommendforotherEHSprofessionals.”

• FORM R REPORT:TheEnvironmentalProtectionAgency(EPA)offersfreeonlinetraining,andCISdeliversin-planttraininguponrequest.

• INDUSTRIAL AIR REGULATIONS:Learnupdates,dosanddon’ts,andbasicemissioncalculationformulasfromTDECrepresentatives,whoarealsothepeopleresponsibleforpermits.

• HAZARDOUS AND SPECIAL WASTES:Facilitiesgeneratingspecialorhazardouswastesbenefitfromthisworkshopthatprovidesinformationneededtocomplywithgeneratorrequirements.ItalsocoverstheResourceConservationandRecoveryAct,TennesseeSolidWasteManagementregulationsandwastereductionplanningrequirements.



Internal Auditor 14001

Regulatory Reporting – EPCRA Tier II Assistance

Form R Reporting Assistance

Hazardous and Special Waste Assistance

Firefighter/First Responder Photovoltaic Hazards and Safety Training Program


• TENNESSEE ENVIRONMENTAL REGULATORY OVERVIEW (TERO):Thiscoursehelpsbusinessesstayup-to-dateandincompliancewiththemostcommonair,solid,andhazardouswaste,andwaterregulationsasenforcedbytheTennesseeDepartmentofEnvironmentandConservationandtheU.S.EnvironmentalProtectionAgency.

• ENVIRONMENTAL COMPLIANCE TRAIN THE TRAINER:Employeesneedthetoolstounderstand,teachandmonitorenvironmentalcompliance.Thisthree-dayprogramisfortheworkerorsupervisorwhomustmakeenvironment-relatedbusinesspresentationsortrainpersonnel.

• INTRODUCTION TO INDUSTRIAL WASTEWATER TREATMENT: Thistwo-daytrainingsessioncoversphysical,chemical,andbiologicaltreatmentofindustrialwastewater.Thefirstdaycoversindustrialwastewatercharacteristics,pollutionpreventionmeasures,physicaltreatment(sedimentation,filtration,etc.),chemicaltreatment(metalsprecipitation,ionexchange,etc.),andanoverviewofbiologicaltreatment.Theseconddaycoversactivatedsludgebasics,typesofactivatedsludgeprocesses,activatedsludgemicrobiology,activatedsludgeprocesscontrol,andtroubleshooting.Eachdayendswithahands-oncasestudyinvolvinguseofinformationcoveredinthecourse.

• INDUSTRIAL WASTEWATER TREATMENT WORKSHOP:Thistwo-daytrainingsessioncoversphysical,chemical,andbiologicaltreatmentofindustrialwastewater.Thefirstdaycoversindustrialwastewatercharacteristics,pollutionpreventionmeasures,physicaltreatment(sedimentation,filtration,etc.),chemicaltreatment(metalsprecipitation,ionexchange,etc.),andanoverviewofbiologicaltreatment.Theseconddaycovershydroxideprecipitationofmetals,metalsprecipitationtreatmentoptions,effectsofchelatorsonmetalsremoval,sulfideprecipitationandclarifierperformance,andionexchange/otherprocessesformetalsremoval.Theseconddayendswithahands-oncasestudyinvolvinguseofinformationcoveredinthecourse.

■ ENVIRONMENTALMANAGEMENT SYSTEMS

• INTERNAL AUDITOR 14001:2015:Thisclassisdesignedtodevelopin-houseenvironmentalauditingcapacityforindustrialmanufacturingsites.ThisclasssatisfiestrainingrequirementsforauditorsmandatedbytheASQ/ISO-14001:2015EnvironmentalManagementSystemstandard.EachstudentwillreceiveacopyoftheISO-14001environmentalstandardandtheISO19011auditingstandardplushands-ontrainingandmentoredauditingexperience.

Class professional, content and instructor.

I now know what I did not know I didn’t know!

Very productive use of a day.

The instructor is knowledgeable and made the tasks enjoyable.

The course instructor offered real life examples from his past experiences — both good and bad.


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Regulatory Solutions


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HEALTH AND SAFETY(NOTE:SeeSustainabilitySolutionsforadditionalEnvironmentalRegulatoryCompliancecourses.)

■ CONFINED SPACE PROGRAMS• 8-HOUR CONFINED SPACE OPERATIONS OVERVIEW (CSO/OTI 7300): OSHAregulation29CFR1910.146(g)requiresanemployertotrainemployeeswhoenter,attendtoorsuperviseconfinedspaces.Inthisintroductorycourse,learntoidentifyconfinedspaces,themajorconfinedspacehazards,principlesofventilation,entrypermittingandtherequirementsofapermit-requiredconfinedspaceprogram.

• 16-HOUR CONFINED SPACE OPERATIONS: This16-hourprogramincludesandexpandsupontheinformationprovidedintheConfinedSpaceOverviewCourse.

• 16-HOUR MANHOLE OPERATIONS AND SAFETY TRAINING: Allpersonnelenteringutilityaccesspoints,vaultsorotherutilityinstallationsmustbetrainedforproperentry.Additionally,personnelon-sitemustbetrainedforrescuefromthesefacilities.Thiscourseprovidestheinformationandpracticalexercisesneededforsafeentryoperations.

• 24-HOUR CONFINED SPACE RESCUE (NFPA LEVEL 1):Forpersonnelwhoperformentryrescueservicestorelativelyuncomplicatedpermitspaces,thisprogrammeetsminimumrequirementsofOSHA1910.146(k)andNFPA1670/1106.Thetrainingconsidersthefacility’suniqueconfinedspacehazardsandcomplexities,responseplans,andtherescueteambuildingprocessamongvariedexperiencelevels.

• 40-HOUR CONFINED SPACE RESCUE (NFPA LEVEL 2):Thisprogramisanadvancedcoursefortheconfinedspacerescuetechnician.ProgramcontentisdesignedtomeettherequirementsofNFPA1006forConfinedSpaceRescueTechnicianandNFPA1006TechnicalRescuerLevelIIstandards.Studentsgaintheknowledge,skillandabilitytopre-planconfinedspacesforrescue,managerescueoperations,controlhazards,learnadvancedskillinconfinedspacerescuecommunicationsandparticipateinvariousscenariosforteambuildingskills.

■ HAZWOPER/HAZARDOUS WASTE MANAGEMENT• 40-HOUR HAZWOPER, HAZARDOUS WASTE SITE WORKER: Learnabouthazardrecognition,personalprotectiveequipmentandmonitoring,aswellasrightsandresponsibilitiesundertheOccupationalSafetyandHealthAdministration.Aboveall,learnhowtoworksafelyaroundhazardousmaterialsandwastes.ThiscoursemeetsthetrainingrequirementsoftheHazardousWasteOperationsandEmergencyResponseStandard(HAZWOPER)regulation,29CFR1910.120(e)(3)(i).

• 8-HOUR SITE WORKER REFRESHER (HAZWOPER):UndertheHAZWOPERregulation29CFR1910.120,workerswhocompletethe40-HourSiteWorkercoursemustreceiveeighthoursofrefreshertrainingeveryyear.Thiscoursefulfillsthatrequirement.Participantswillreviewhazardanalysisandrecognitionandbeupdatedonnewregulations.

• 24-HOUR OPERATIONS LEVEL EMERGENCY RESPONSE:Under29CFR1910.120(q)(6)(ii),workersmustbetrainedtotheoperationslevelbeforetheyareauthorizedtohelpcontrolthespreadofhazardouswastespills.Inthiscourse,studentsrefinetheirabilitytorecognizehazardsandimprovetheirdecontamination,monitoring,andsafeworkpractices,aswellasparticipateinfulldress-outusingpersonalprotectiveequipment.Studentsmustcompletethemedicalevaluationandbringittoclass.

• 24-HOUR EMERGENCY RESPONSE TECHNICIAN:Ifyouarerequiredtophysicallyapproachandplug,patch,orotherwisestoptheflowofahazardoussubstance,accordingto29CFR1910.120(q)(6)(iii),youmustbetrainedtotheleveloftechnician.Inthishands-oncourse,youlearntomanageahypotheticalemergency,implementaresponseplan,identifyandclassifyspilledmaterials,usepersonalprotectiveequipmentanddecontaminatethesite.

• 8-HOUR EMERGENCY RESPONSE REFRESHER (HAZWOPER): Thisistheannualrefreshertrainingrequiredforemergencyresponseworkerstrainedunder29CFR1910.120(q)(6).Thecoursefocusesonchangesintheregulations,newtechnology,hazardrecognitionandhazardousmaterialsresponseprocedures.

• 16-HOUR INDUSTRIAL INCIDENT MANAGEMENT SYSTEM:Thiscoursecoversthebasicsofanincidentcommandsystem,includinghowtodesignasystem,standardoperatingprocedures,hazardandriskevaluation,sitemanagementandcontrol,mediarelations,andhowasystemwillworkwithlocal,stateandfederalincidentmanagementplans.

• 16-HOUR DOT:ThiscoursecoversandtestsallthesubjectsneededtofulfilltheU.S.DepartmentofTransportation(DOT)requirement49CFR172.704(d)(5).UnderDOTregulations,employeeswhoimpacttheshippingandreceivingofhazardousmaterialsmustbetrainedandtested,thencertifiedbytheiremployer.Thisincludesworkerswhoprepareorsignhazardousmaterials/wastemanifests,workerswhopreparehazardousmaterialsforshipmentoff-siteandhazardouswastegenerators.

• 8-HOUR DOT REFRESHER:AftercompletinginitialHazardousWasteOperationsandEmergencyResponseStandardtraining,under49CFR172.700,refreshertrainingisrequiredeverythreeyears.Inthiscourse,youwillreviewmaterialclassifications,hazardcommunicationandrequirementsforloadingandunloading,aswellasanychangestoDOTregulations.

• CLANDESTINE METHAMPHETAMINE LAB DECON CONTRACTOR CLASS (24 HOURS):ParticipantswhosuccessfullycompletethetrainingandstateofTennesseepre-requisitesmeetthetrainingrequirementstobecomeaClandestineMethamphetamineLab(CML)DecontaminationContractorandcertifiedCMLHygienist.TopicsincludeobtainingaCertificateofCleanliness,samplingrequirements,decontaminationrequirements,manufacturingmethodsandtoxicology.

■ HEALTHCARE EMERGENCY PREPAREDNESS• 8-HOUR HEALTHCARE FACILITY EVACUATION:Intendedtoprovideparticipantswithenhancedawarenessoftheplanning,operationalandlogisticalrequirementsinvolvedwithinternal,partial,ortotalfacilityevacuationsinahospitalsetting.Theprogramwillstresstheneedfordevelopingplansthatareroutinelytested,andassuringtheseplansareintegratedintocommunity-wideandregionalplans.Versionsofthisclassinclude:Hospital,NursingCareFacility,andEmergencyResponseOrganization.

• HOSPITAL DECONTAMINATION COURSE:ThisclassfulfillstheOSHArecommendationsfortrainingofFirstReceivers,asdefinedinOSHABestPracticesforHospital-BasedFirstReceiversofVictimsfromMassCasualtyIncidentsInvolvingReleaseofHazardousSubstances(January2005).Theclassisdividedintofourmodules:HAZCOMawareness,decontaminationpractices,andpracticalexercisesindecontaminationproceduresanduseofPPE.

• TERRORISM CONCEPTS:Designedtohelpstudentsrecognizethepresenceofterroristactivity,detectthepresenceofterrorweapons,andrecognizemedicalsigns/symptomsofvictimsofsuchattacks.Thiscourseincludesanoverviewofterrorisminthehistoricalandmoderncontext,explosiveweapons,chemicalagents,biologicalagents,andnuclear/radiologicaldispersionagents.


• HOSPITAL METHAMPHETAMINE RESPONSE CLASS:Thisprogramisdesignedtoincreaseorenhancehealthcareproviderawarenesstohazardsandissuesassociatedwithcareofindividualsexposedtometh,methprecursorsorby-productsofillegalmethproduction.TheprogramprovidesanoverviewofthemethproblemintheUnitedStatesandTennessee,andmedicalconsequencesofillicitmethuse.Participantswilllearnaboutcommonmethproductionsandthechemicalhazardsassociatedwiththem.Theprogramalsocoverschemicalhazardanalysis,andproceduresfordecontaminationofindividualsandhealthcarefacilitiesimpactedbyillegalmethproduction.

• HOSPITAL INCIDENT COMMAND SYSTEM (HICS):Designedforhospitalstaffthatmayfunctioninkeymanagementrolesduringemergencies.Combineslecture,casestudies,andafacilitatedtabletopexercisetoeducateandinformpersonnelaboutthevalueandneedofHICStobettermanagetheincident,personnelandresourcesduringacrisisordisaster.

• NURSING FACILITY INCIDENT COMMAND:Everysignificantincidentoreventrequirescertainmanagementfunctionstobeperformed.ThisprogramwillpresentthecriticalcomponentsoftheNursingHomeIncidentCommandSystem(NHICS).

• CRISIS COMMUNICATIONS FOR HEALTHCARE ORGANIZATIONS:Healthcareorganizationsmusthaveindividualscapableofperformingasthe“face”oftheirfacilityduringperiodsoffacilityspecificorcommunitycrisissituations.Thisprogramdiscussesthedifferencesbetween“normal”and“crisis”communications,componentsofeffectivecrisiscommunicationsplans,andmediainteractionconsiderations(includinginterviewhowto’s,pitfalls,andtraps).Participantswillalsolearnthebasicsofdevelopingmessagemapstofacilitate“pre-scripting”ofinitialcommunicationsreleasesforhigh-probabilityorhighimpactevents

• RADIATION FUNDAMENTALS COURSE:Participantswillperformmockfacilitypreparation,utilizationofPPEandradiationmonitoringequipment,aswellaspatientdecontaminationprocedures.

■ OSHA – COMPLIANCE• 8-HOUR EXCAVATION COMPETENT PERSON/TRENCH SAFETY (OTI 7410): Thiscoursecoverstheresponsibilitiesoftheexcavation“competentperson”asspelledoutinOSHA29CFR1926.650.StudentslearntheOSHAacceptedsoilsclassificationmethods,typesoftestingrequired,howtoselectprotectivesystems,andtheelementsofanexcavationsafetyprogram.

• COMMUNICATING DURING EMERGENCY:Thisworkshopwillreviewaspectsneededforeffectiveandpositivecommunicationsduringastressfulevent.Itwillcoverstakeholderperspectivesalongwithemployee,communityandmediaconcerns.


Excellent training ... recommend to anyone I know. Well worth the time and hard work.Instructor took time to explain well.

Excellent class ... answered questions at a level all could understand. Instructor adjusted class to assist with participants’ needs.

Friendly environment; comfortable setting; easy to speak to instructor.The information was very helpful and the instructor was very good.

There were opportunities for the students to interact and tell applicable stories.It was a fantastic class and I gained invaluable knowledge.

Fast paced and kept interest high. Thorough. Stayed on subject. Good investment return.


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• OSHA 10-HOUR GENERAL INDUSTRY: Thiscourseisparticularlyusefulforthosewhoarejustenteringthesafetyfieldandwantabetterunderstandingofwhatisrequiredandwheretostart.CoursesubjectsincludeanintroductiontoOSHA,OSHAct/GeneralDutyClause,inspections,citations,andpenalties,walkingandworkingsurfaces,meansofegressandfireprotectionandelectricalsafety.StudentswhocompletethiswillreceiveanOSHA10-HourGeneralIndustrycard.

• OSHA 30-HOUR GENERAL INDUSTRY:ThiscoursecoversmoresubjectsandgoesintomoredetailthantheOSHA10-Hour.Goodforsafetymanagersandmaintenancepersonnelaswellassafetycommittees,etc.CoursesubjectsincludeintrotoOSHA,electrical,safetyandhealthmanagementprograms,machineguarding,permit-requiredconfinedspacesandlockout/tagout.StudentswhocompletethecoursewillreceiveanOSHA30-Hourcard.PLEASE NOTE: This course is NOT the pre-requisite for the OTI 501 Trainer class. The pre-requisite forthe OTI 501 Trainer class is the OTI Standards class. We offer OTI 511.

• RECORDKEEPING – 300 LOG (4 HOURS): SeeOTI7845300Log–Recordkeeping.

• OSHA WRITTEN PROGRAMS AND TRAINING – THE REQUIREMENTS: Morethan50OSHAstandardsrequirewrittenprograms.ThiscourseprovidesanoverviewoftheseOSHAstandardsbycoveringwrittenprogrambasicsandidentifyingexampleplans.Itidentifieswhomustbetrainedandidentifiesexampletrainingprogramsthatcanbeaccessed.

• CONSTRUCTION WORKSHOP SAFETY OUTREACH 10-HOUR OSHA CLASS:Thiscourseisdesignedtoprovideworkerswithtrainingonconstructionsafetyandhealth.Itisanexcellenttoolfortheworkforce,frontlinesupervisionandanyoneelsewhoneedstounderstandandcomplywithOSHAstandardsandregulations.Emphasisisonidentifyingcommonhazardsoftheconstructionindustryandavoidance,controlandpreventionofhazardstechniques.

• ERGONOMIC BASICS FOR MANUFACTURING:Thisone-dayseminarisdesignedtohelpcompaniesdetermineiftheyhaveergonomichazardsintheirfacilitiesandwhatcanbedonetoaddressthesehazards.Attendeeswilllearnhowtoidentifymusculoskeletaldisorderriskfactorsintheworkplaceandpossiblesolutionstocommonproblems.

• INDUSTRIAL HYGIENE MADE EASY:Thisfour-hourworkshopwillcovermajorindustrialhygieneregulatoryissues,monitoringandmeasurementissues,instrumentationcommonlyused,hearingprograms,andventilationissues.

• ACCIDENT INVESTIGATION BASICS: Thisworkshopcoverspracticalapplicationofanaccidentinvestigationprocess,whichhelpsidentifythecausesofaccidentsandthecorrectiveactionsneededtoavoidsimilarincidents.Investigationhelpscompaniesavoidpotentiallitigationbyclearlyidentifyinghowandwhytheaccidenthappened.Thecoursecombinesinvestigationprocessstepsindetail,alongwithnecessaryOSHAreportingandrecordkeepingrequirements.

• SAFETY COMMITTEE STRATEGIES: Theobjectiveofthisfour-hourworkshopistoexaminesuccessfulsafetycommitteestrategiesusedbyTennesseecompanies.Theworkshopexaminestheissuessuchasrolesofsafetycommittees,energizingthecommitteeandprogram,interactionoftopmanagementandsupervisorswiththecommittee,VPPandSHARPsafetycommitteerequirements.

• BLOODBORNE PATHOGENS WORKSHOP AND HEALTHCARE UPDATE:Thisworkshopcoversimportantissuesofthebloodbornepathogensstandardandexplainswhatisrequiredtocomply.Forexample,theworkplacemusthaveanexposurecontrolplanthatdetailstheproceduresinplacetoprotectemployeesfromexposure.Thisworkshopalsoprovidesinformationonwhattodoifemployeesareexposedtobloodbornepathogens.


• CONDUCTING WORK HAZARD ASSESSMENT:Thisworkshopprovidesinformationandexercisestohelpparticipantsidentifyhiddenworkplacehazards.CISprovidesDVDsabouttheresponsibilitiesofmanagement.ParticipantsareresponsibleforconductingaworkplacehazardassessmentandevaluatingtheeffectivenessofthePersonalProtectiveEquipmentprogram.

• SAFETY THROUGH TEAMWORK: Thiscoursecanbeusedforasafetycommitteeorteamtodevelopskillsthathelpthemidentifyhazardsanddetermineeffectivecorrectiveactions.Fast-pacedandinteractive,thepractical,four-hourcourseincludesasafetyauditandteachesattendeesto:developgoodcommunicationskills,useincidentinvestigationtechniquesforrootcauseassessmentanddeterminefeffectivecorrective/preventiveactions.

• OSHA DISASTER SITE WORKER:Increasesparticipants’awarenessofsafetyandhealthhazards,includingCBRNEagents,whichmaybeencounteredatanaturalorhuman-madedisastersite.Theimportanceofrespiratoryandotherpersonalprotectiveequipmentandproperdecontaminationproceduresthatmaybeusedtomitigatethehazardswillbeemphasized.ParticipantswillsupporttheuseofanIncidentCommandSystemthroughthesafeperformanceoftheirjobresponsibilities.

• MEDICAL WASTE WORKER: ThisprogramfulfillsOSHAHAZWOPERtrainingrequirementsforoperations-levelpersonnel.Thecourseisdesignedtoserveindividualswhocollectbiologicalor/andpharmaceuticalwasteinhealthcare,researchorotherfacilities.ClasscontentcoversrequirementsoftheHAZWOPERstandard,chemicalhazardrecognitionexercises,interpretationofchemicalhazardinformationresources,useofwork-relatedPPE,waste/productcollectionprocedures,andmitigation/responsepracticesforincidentalspills.

• FIRST AID, CPR, AND AED WORKSHOP:Participantswilllearntheappropriateactiontotakeinanemergencyuntilprofessionalhelparrives.MeetsOSHAstandardsforfirstaidintheworkplace.

• PERSON QUALIFIED RIGGER/SIGNAL TRAINING CLASS:Uponcompletionofthisclassthebasicqualifiedriggerwillbeableto:inspectrigging,usevarioustypesofriggingequipmentandbasichitches,recognizeassociatedhazards,andsignaloperations,identifyanddescribetheuseofslingsandcommonrigginghardware,basicinspectiontechniquesandrejectioncriteriausedforslingsandhardware,demonstrateproperuseofAmericanNationalStandardsInstitute(ANSI)handsignals.Describebasichitchconfigurations,properconnections,andbasicload-handlingsafetypractices.Uponsuccessfulcompletionofthisclass,studentswillbequalifiedinbasicriggingandsignalingastomeetupdatedOSHAcranestandards.

• COMBUSTIBLE DUST: Facilitated,interactivesessionallowingparticipantstorecognizecombustibledusthazards,toidentifycontrols,andtobecomefamiliarwithOSHAandconsensusstandards.

• FALL PROTECTION, SCAFFOLD AND LADDER SAFETY:Awarenessofladdersafety,scaffoldsafety,basicfallprotectionandequipmentinspectedarepresentedinthiscourseapplicabletonewhires,thosemovingintoanindustrywheretheyareworkingatheights,orpersonnelwhomayprovidesafetyoversight.

• INVESTIGATION ACCIDENT BASICS:Halfdayworkshopthatcoversthepracticalapplicationsofanaccidentinvestigationprocess.Welookathowtoidentifycausesofaccidentsandhowtodevelopeffectivecorrectiveactions.Effectiveaccidentinvestigationshelpcompaniesavoidcostsassociatedwithlost-time,workerscomp,andevenlitigation.AlsocoversOSHArecordkeepingbasicsaswell.

■ OSHA TRAINING INSTITUTE (OTI)IN PARTNERSHP WITH SOUTHEASTERN OSHA TRAINING INSTITUTE• OTI 500 TRAINER COURSE IN OSHA STANDARDS FOR CONSTRUCTION: Thiscourseisforpeopleinterestedinteachingthe10-and30-hourconstructionsafetyandhealthoutreachprogramtotheiremployeesandotherinterestedgroups.Specialemphasisisplacedonthosetopicsrequiredinthe10-and30-hourprogramsaswellasonthosethatarethemosthazardous,usingOSHAstandardsasaguide.


• OTI 501 TRAINER COURSE IN OSHA STANDARDS FOR GENERAL INDUSTRY:Thiscourseisforpeopleinterestedinteachingthe10-and30-hourgeneralindustrysafetyandhealthoutreachprogramtotheiremployeesandotherinterestedgroups.Specialemphasisisplacedonthosetopicsrequiredinthe10-and30-hourprogramsaswellasonthosethatarethemosthazardous,usingOSHAstandardsasaguide.Pre-requisites:Course#511orequivalent,andfiveyearsofgeneralindustrysafetyexperience.

• OTI 502 UPDATE FOR CONSTRUCTION INDUSTRY OUTREACH TRAINERS:Thiscourseisforpeoplewhohavecompleted#500TrainerCourseinOccupationalSafetyandHealthStandardsfortheConstructionIndustry,andareactivetrainersintheoutreachprogram.ItprovidesanupdateonsuchtopicsasOSHAconstructionstandards,policiesandregulations.

• OTI 503 UPDATE FOR GENERAL INDUSTRY OUTREACH TRAINERS:Thiscourseisforpeoplewhohavecompletedcourse#501TrainerCourseinOccupationalSafetyandHealthStandardsforGeneralIndustry,andareactivetrainersintheoutreachprogram.ItprovidesanupdateonOSHAgeneralindustrystandardsandOSHApolicies.

• OTI 510 OCCUPATIONAL SAFETY AND HEALTH STANDARDS FOR CONSTRUCTION: ThiscoursecoversOSHApolicies,procedures,andstandards,aswellasconstructionsafetyandhealthprinciples.TopicsincludescopeandapplicationoftheOSHAconstructionstandards.Specialemphasisisplacedonthoseareasthatarethemosthazardous,usingOSHAstandardsasaguide.

• OTI 511 OCCUPATIONAL SAFETY AND HEALTH STANDARDS FOR GENERAL INDUSTRY:ThiscoursecoversOSHApolicies,procedures,andstandards,aswellasgeneralindustrysafetyandhealthprinciples.TopicsincludescopeandapplicationoftheOSHAgeneralindustrystandards.Specialemphasisisplacedonthoseareasthatarethemosthazardous,usingOSHAstandardsasaguide.

• OTI 7845 300 LOG – RECORDKEEPING (4 HOURS):LearnhowtocompletetheOSHA300annualsummaryloganduseittotargetinjuryandillnesses.Theworkshopcoversrecordingcriteriaonhearingconservationandmusculoskeletaldisorders.Theworkshopalsocoversdaycounts,annualsummary,employeeinvolvement,privacyprotection,andinformationreportingtothegovernment.

■ TECHNICAL RESCUE PROGRAMS• VEHICLE RESCUE/NFPA LEVEL 1: Expandsupontheprinciplesandtheorylearnedinvehiclerescueawarenesstoincludesafetyconsiderations,hazardcontrolandtheteamprocess.Highlightsvehicletechnologyanditsimpactuponrescueactivitiesaswellassafetyconcerns.

• VEHICLE RESCUE/NFPA LEVEL 2:ExpandsuponthelessonslearnedandskillsdevelopedintheVehicleRescueOperationsprogram,andtakestheminamultitudeofdirections.Thefocusoftheprogramissituationalproblemsolvingandthedevelopmentoftheteamconcept.

• ROPE RESCUE 1/NFPA LEVEL 1: Teachespersonnelhowtosafelyconductbasicroperescueoperations.Focusesonvariousknots,rescuehardware,auxiliaryequipment,personalprotectionequipment,ropecareandmaintenanceandstandardsgoverningbasicroperescueoperations.

• ROPE RESCUE 2/NFPA LEVEL 2:Uponthesuccessfulcompletionofthiscourse,emergencyresponderswillhavetheskillsandknowledgerequiredforcertificationtoChapter6.2.“RopeRescueLevelII,”asdescribedintheNationalFireProtectionAssociation(NFPA)1006,StandardforTechnicalRescuerProfessionalQualifications(2008edition),includestheareasofmultipointanchors,compoundMechanicalAdvantages(MA),highlinesystems,andpick-offsystems.


• TRENCH RESCUE, NFPA LEVEL 1/LEVEL 2: MeetscertificationrequirementsforTrenchRescueoperations(Level1)orTechnician(Level2)basedonNFPA1670,1999;NFPA1006,2002.Coverssoilmechanicsandanalysis,trenchassessmentpractices,trenchprotectivesystems,excavationsafetypractices,trench/evacuationdynamics,basiccollapsevictimcare,andincidentmanagement.

• CONFINED SPACE OPERATIONS/RESCUE, NFPA LEVEL 1/LEVEL 2:Participantswillhavetheabilitytoevaluate,manageandperformaconfinedspacerescueinaccordancewithNFPA1670andNFPA1006.

• 40-HOUR LIGHT FRAME/UN-REINFORCED MASONRY COLLAPSE RESCUE.SCR-I:Providesparticipantswithskillsandcognitivesetstosafelyinitiateandundertakerescue/recoveryoperationsatstructuralcollapseincidents.

• 40-HOUR CONCRETE BUILDING COLLAPSE TRAINING CLASS, SCR-II:TheSCR-IIprogramisacontinuationclassfromSCRI.TheSCR-IIprogramprovidesstudentswithpracticalandcognitiveskillsetstosafelyundertakerescue/recoveryoperationsinconcrete/heavywallstructures.



Safety Hazard Assessments (Audits)

OSHA-Compliant Written/Training Program

Development

On-Site Emergency Response/Hazardous Materials Team

Development

Assistance with and Interpre-tations of Health and Safety

Regulations

OSHA Training Institute Courses

OSHA 18001 Assistance – HAZWOPER, RCRA,

First Aid, CPR

Hospital Emergency Preparedness

Trenching Safety, Excavation Competent

Person Training

Confined Space Operations/Rescue

Technical Rescue Training


Great training/learning experience for me.

I truly enjoyed class – never boring – instructor kept my attention.

Small group enhanced the experience and instructor was very good.

I gained more respect for the role of OSHA personnel

and obtained valuable information related to general industry.

Instructor gets it ... plain and simple. Great wisdom.

As with all of the CIS courses that I have attended, the course was informative and allowed interaction at a reasonable cost.

Greatly aided my understanding of what constitutes a good class.

Great program and worthwhile … ability to learn from peers.

Very useful ... good suggestions for recognizing hazards.

Very essential to my position, informative, great resource ... will recommend for other employees.

Very informative. Instructor was outstanding, knowledgeable and well-prepared.

Excellent information about how to fill out the OSHA log ... step-by-step instructions.


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Growth Solutions■ ECONOMIC DEVELOPMENT

CERTIFICATE PROGRAMTHE TENNESSEE CERTIFIED ECONOMIC DEVELOPER (TCED) PROGRAMisacomprehensiveprofessionaldevelopmentprogramtailoredtogiveparticipantsabroad-basedknowledgeofeconomicopportunitiesandtrends,corecomponents,andtoolsrequiredtocompeteintoday’sglobaleconomy,withafocusoneconomicdevelopmentinTennessee.Uponcompletionofthe91-hourTCEDcoursecurriculaandcertificationrequirements,participantsareawardedtheTennesseeCertifiedEconomicDevelopercertification,indicatingthattheyhavedevelopedcorecompetencyintheprinciplesandpracticesofeconomicdevelopmentinTennessee.TheTCEDcertificatecurriculumincludestheTennesseeBasicEconomicDevelopmentCourse,sixspecificsubjectmattercourseslistedbelow,alongwithanelectiveandacapstoneproject.Coursesmaybecompletedaspartofthecertificateprogramorindependently.

• TENNESSEE BASIC ECONOMIC DEVELOPMENT COURSE:TheTennesseeBasicEconomicDevelopmentCourse(TBEDC),anInternationalEconomicDevelopmentCouncil(IEDC)certifiedcourse,focusesonthefundamentalconcepts,strategiesandtoolsofeconomicdevelopment.Thisfour-daycourseprovidesabasicoverviewofeconomicdevelopmentstrategicplanning,managingeconomicdevelopmentorganizations,financingeconomicdevelopment,workforcedevelopment,businessretentionandexpansion,entrepreneurshipandsmallbusinessdevelopment,marketingandattraction,communitydevelopmentandmore.

• TENNESSEE BUSINESS RETENTION AND EXPANSION COURSE:TheTennesseeBusinessRetentionandExpansionCourseisaoneandahalfdaycoursethatfocusesonhowtodevelop,implementandevaluateaneffectiveRetentionandExpansionprogram.Coursetopicsincludehowtopromoteexistingbusinesses,howtoaddresssuddenandunexpectedlossesofmajoremployers,andtheimportanceofretoolingboththeworkplaceandworkforce.

• TENNESSEE ENTREPRENEURSHIP AND SMALL BUSINESS DEVELOPMENT COURSE:TheTennesseeEntrepreneurshipandSmallBusinessDevelopmentCourseisaone-and-a-half-daycoursethatfocusesontheimpactofsmallbusinessesonlocalandregionaleconomies,needsofentrepreneursandsmallbusinessesandavailableresourcestoassistthem,andeffectivenetworksandstrategiestosupportentrepreneurshipandsmallbusinessdevelopment.

• TENNESSEE FINANCE AND REAL ESTATE COURSE:TheTennesseeFinanceandRealEstateCourseisaone-and-a-half-daycoursethatexaminesimportantconceptsandtechniquesrelatedtolanddevelopment,particularlythedevelopmentoflandforeconomicdevelopmentpurposes.Topicsincludedevelopingindustrialsites,landuseplanning,financingtoolssuchastaxincrementfinancingandpaymentsin-lieuoftaxes(PILOTs),andincentivesandresourcestosupportrealestatedevelopment.

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This past week was a very entertaining, informative, interesting and enjoyable few days. No question that I made some very good contacts and gained a wealth of knowledge

and information that will be beneficial as I work to improve the quality of life for all Decatur County residents.


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• TENNESSEE MANAGING ECONOMIC DEVELOPMENT ORGANIZATIONS COURSE:TheTennesseeManagingEconomicDevelopmentOrganizationsCourseisaone-and-a-half-daycoursethatfocusesonbuildinganeffectiveeconomicdevelopmentorganizationatstateandregionallevels.Topicsincludeexaminingorganizationalmodels,measuringperformance,managementapproaches,rolesofkeyleaders,politicsandtheeconomicdeveloper,andtechnology’sroleintheEDO.

• TENNESSEE MARKETING AND ATTRACTION COURSE:TheTennesseeMarketingandAttractionCourseisaone-and-a-half-daycoursethatexaminestheprocessofstrategiccomprehensivemarketingineconomicdevelopment.Itincludesanexaminationofmarketresearchtechniquesandanalysis,technology’sroleinmarketing;siteselectiondecisionmakingprocesses,advertisingandpromotiontechniques,andprospecthostingineconomicdevelopment.Whilethiscourseemphasizesbusinessattraction,newbusinessdevelopment,existingbusiness,andcommunitydevelopmentareincludedaspartofacomprehensiveapproach.

• TENNESSEE STRATEGIC PLANNING FOR ECONOMIC DEVELOPMENT COURSE:TheTennesseeStrategicPlanningforEconomicDevelopmentCourseisaone-and-a-half-daycoursethatcoversthestepstosuccessfullyimplementastrategicplanningprocessforyourorganization,yourgeographicarea,orproject.Coursetopicsincludeconsensusbuilding,understandingandapplyingeconomicdata,developingmission,vision,andgoals,andmeasuringprogress.

■ INNOVATION AND TECHNOLOGY ACCELERATION SERVICES• INNOVATION ENGINEERING MANAGEMENT SYSTEM (IEMS):Thisservicewillhelpyourcompanyaccelerateinnovationandreduceriskassociatedwithproductdevelopmentandorganizationalimprovement.IEMSexpeditesthecreation,communicationandcommercializationofnewideas.CISwillprovidetheassistanceneededtoestablishanIEMSthatwillturnideasintoprofits.

• MANUFACTURING RESEARCH AND DEVELOPMENT ASSISTANCE (MRDA): Thisservicehelpscompaniessolvecomplexengineeringproblemsandutilizetechnologytoimproveproductivityandprofitability.CISconnectsmanufacturerswithsomeofthemostsophisticatedengineeringresearchanddevelopmentresourcesinthecountry,includingtheUTCollegeofEngineering,OakRidgeNationalLaboratory,UTSpaceInstitute,andY-12NationalSecurityComplex.

• SMALL BUSINESS INNOVATION RESEARCH (SBIR) AND SMALL BUSINESS TECHNOLOGY TRANSFER (STTR):SBIR/STTRprogramsawardmorethan$2.5billiontosmallbusinesseswithinnovativeideasthroughoutthecountry.Toshareintheawards,companiesmustcommunicatetheirideaseffectivelytothetargetedfederalagency.CISworkshopsandservicesprovideinformationonhowtoprepareacompetitiveproposal.

• LEAN PRODUCT DEVELOPMENT: LeanProductDevelopmentofferstoolsandmethodstoimprovetimetomarketandreducetheriskinherentinnewproductintroduction.Italsoprovideswaystoreducethewastein,andimprovetheresultsof,productdevelopmentefforts.

■ PROCUREMENT TECHNICAL ASSISTANCE CENTER (PTAC)• PTA 101: BASICS OF GOVERNMENT CONTRACTING: HearoverviewsfromourpartnersattheU.S.SmallBusinessAdministrationandtheTennesseeSmallBusinessDevelopmentCenters.Allattendeesreceiveresourcematerialwiththeinformationnecessarytobecomeasuccessfulgovernmentcontractor.

• PTA 102 BASICS OF TENNESSEE STATE GOVERNMENT CONTRACTING:LearnhowtodobusinesswiththestateofTennessee.Alsolearnhowtoregisterwiththestate,determineyourcommoditycodesandobtainbidinformation.


• PTA 401: FEDERAL ACQUISITION REGULATIONS AND GOVERNMENT CONTRACTING:ParticipantswilllearnthebasicsonHowtoUnderstandtheFAR,andbeabletolocatetherelevantFARregulationsinaproposal,locatetheFARregulationsontheInternet,andrecognizethepitfallsassociatedwithGovernmentcontractingandtobeabletoavoidthem.

• PTA 501: PREPARING A RESPONSE TO A REQUEST FOR PROPOSAL:Participantswillbeabletoidentifythestepsintherequestforproposalprocurementprocess,beabletoidentifythecomponentsneededintheresponsetoarequestforproposalandlearnthemostcommonreasonsforrejectionofaproposal.

Customized online courses can be developed to meet your specific needs.


( 8 8 8 ) 7 6 3 - 7 4 3 9 • W W W. C I S . T E N N E S S E E . E D U • ( 6 1 5 ) 5 3 2 - 8 6 5 7

The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. CIS4513 E13-0130-000-002-13

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