EMTA General Meeting 2016
The Use Case of theStuttgart Integrated Community Card
Christophe Fondrier, highQWarsaw, Oct 6, 2016
highQ – Who we are
The Use Case of the Stuttgart Integrated Community Card2
■ SME based in Freiburg, Germany (offices in Berlin, Hamburg and Stuttgart)
■ Founded in ´96, today around50 employees
■ Goal: comprehensive portfolio of IT-based products and services for mobilityproviders
■ Products: TicketOffice: electronic fare management mytraQ: App for mobile ticketing & more IONgate: appliance to connect (SME)
mobility providers securely & simple planB: planning & optimizing system
(scheduling, duty rosters, timetables)
Overview of the Stuttgart Services IT-Infrastructure
The Use Case of the Stuttgart Integrated Community Card
Link-u
p Part
ners
B2C
Servi
ces(Sa
les Ch
anne
ls)
Pub. Transport Servicesprototypical evaluation of value-added services and
comprehensive B2B processes (information, reservation, booking + card services, e.g. blocking lost cards
Open
and i
nter-s
ervice
B2B B
usine
ss Lo
gic
B2C Service Portal and Smartphone App for users of Stuttgart Services
Public
Transp
ortPu
blicTra
nsport
Public
Librar
y and
Public
Swimm
ing
Pools
Public
Librar
y and
Public
Swimm
ing
Pools
Parkin
g and
chargin
gPa
rking a
nd cha
rging
Trade
and
marke
tingTra
de and
ma
rketing
MobilityUrban Services
inter- and multimodal
routing (real-time)
• Berlin: networked eMobility for B2B users
• Stuttgart: Get-E-Ready• eMobility Roaming
Platform Hubject• further showcase projects
Interfaces to/with other showcases and
platforms
Paym
ent-/
bonus
system
Paym
ent-/
bonus
system
car2go
car2go
flinkst
erflin
kster
Call-a
-Bike
Call-a
-Bike
provision of data and information
Stadtm
obil
Stadtm
obil
B2C
Logic
3
Central Card Management – Why is it needed?
The Use Case of the Stuttgart Integrated Community Card4
polygoCard as key for using partners‘ services polygoCard as enabler for a multi optional citizen Service providers cooperating without common data base Common certified standard user media (EMV, VDV Core Application, DES-Fire EV1) Service processes for citizen are a challenge for operators as well as for partners
What is the Use of the Central Card Management?
The Use Case of the Stuttgart Integrated Community Card5
Information for customersAbout the current state of which partners‘ services are active as well as which public transport tickets are saved for the card holderLoss of card processAssisted blocking of cards in case of loss for all partners. The card holder does not have to inform every single partner for which he uses the card. Adapted revocation list is delivered as depending on the different regulations applications and partner system minutes (Banking & Library) vs. days (PT)Card Replacement processPartners will be informed about new replacement cards so the card holder does not have to inform every single partner about the fact the owns a new card and he can use it for every partner without transitionAdequate List handling processes for each partnerSome partners need the list of chip cards that have been delivered in order to activate those cards in their own system
1
2
3
4
Services processes: Identifying polygoCards by„Search Card Holder“ Option
The Use Case of the Stuttgart Integrated Community Card6
Loss Notification in the Employee‘s Portal leads to a Blocking Request sent to Partners
The Use Case of the Stuttgart Integrated Community Card7
Challenges in Stuttgart Services
The Use Case of the Stuttgart Integrated Community Card8
The more partners the more different interestsand systems to handle
Difficult to set up a common invoice
Very long and complexdecision making process
Cutting Plan to Enhance Stuttgart Services Phase Model
The Use Case of the Stuttgart Integrated Community Card9
Contact:Christophe FondrierhighQMail: [email protected]: +49-173-30 23 24 7