2017 HCMS Physician Satisfaction Survey...Ben Taub Hospital Lyndon B. Johnson Hospital The Woman's...

2017 HCMS Physician Satisfaction Survey

Overall Satisfaction

Ratings by Hospital

Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%

© Gelb Consulting

2017 HCMS Physician Survey

Page 2 © Gelb Consulting

88%

85%

84%

84%

84%

81%

79%

79%

79%

78%

78%

77%

75%

75%

74%

74%

74%

73%

72%

71%

70%

69%

68%

65%

65%

60%

Texas Children's Hospital West Campus

Texas Children's Hospital

Houston Methodist West Hospital

Children's Memorial Hermann Hospital

Houston Methodist Sugar Land Hospital

University of Texas MD Anderson Cancer Center

Houston Northwest Medical Center

Memorial Hermann The Woodlands Hospital

Memorial Hermann Katy Hospital

Houston Methodist Hospital

Memorial Hermann Hospital

Houston Methodist Willowbrook Hospital

Lyndon B. Johnson Hospital

Clear Lake Regional Medical Center

Ben Taub Hospital

Memorial Hermann Southwest Hospital

Kingwood Medical Center

West Houston Medical Center

Memorial Hermann Greater Heights Hospital

Bayshore Medical Center

The Woman's Hospital of Texas

Memorial Hermann Memorial City Medical Center

St. Joseph Medical Center

Houston Methodist San Jacinto Hospital

Memorial Hermann Southeast Hospital

CHI St. Luke's Health - Baylor St. Luke's Medical Center

Please rate your OVERALL satisfaction with each hospital listed

Net Satisfaction


Quality of Medical Care

Ratings by Hospital


© Gelb Consulting



91%

87%

87%

85%

85%

85%

83%

82%

81%

81%

80%

79%

79%

79%

79%

78%

77%

76%

75%

74%

73%

73%

72%

72%

69%

66%

















Ben Taub Hospital










Policies/systems good at preventing errors

Net Satisfaction



92%

90%

89%

88%

86%

86%

85%

84%

83%

83%

81%

81%

81%

81%

80%

80%

80%

79%

78%

77%

77%

76%

76%

76%

75%

74%












Ben Taub Hospital















Reporting medical errors encouraged

Net Satisfaction



91%

86%

85%

84%

84%

84%

82%

82%

81%

81%

80%

80%

80%

78%

78%

77%

77%

77%

76%

75%

74%

73%

73%

72%

72%

67%











Ben Taub Hospital
















Mistakes led to positive changes

Net Satisfaction



86%

84%

84%

83%

82%

80%

80%

80%

80%

79%

78%

78%

78%

77%

77%

77%

76%

75%

75%

73%

73%

73%

72%

71%

69%

65%





















Ben Taub Hospital






Safety/quality data reported to physicians

Net Satisfaction



90%

88%

88%

86%

86%

85%

84%

82%

81%

81%

81%

80%

80%

78%

77%

76%

76%

75%

74%

74%

74%

73%

72%

65%

64%

60%























Ben Taub Hospital




Adequate supplies/equipment

Net Satisfaction



88%

85%

85%

84%

83%

82%

82%

81%

80%

79%

77%

75%

73%

72%

72%

72%

71%

71%

69%

68%

68%

67%

66%

65%

60%

55%

















Ben Taub Hospital










Adequate nurse staffing levels

Net Satisfaction



91%

90%

89%

88%

87%

85%

84%

84%

84%

82%

81%

80%

76%

76%

76%

75%

74%

73%

73%

73%

72%

72%

70%

69%

68%

66%












Ben Taub Hospital















Quality of nursing staff

Net Satisfaction



92%

87%

87%

87%

86%

86%

86%

83%

82%

81%

80%

78%

78%

78%

78%

78%

77%

77%

77%

77%

76%

75%

74%

71%

71%

65%














Ben Taub Hospital













Quality of other support staff

Net Satisfaction



86%

86%

85%

85%

84%

83%

83%

82%

81%

80%

80%

80%

79%

79%

79%

78%

78%

77%

76%

76%

76%

75%

75%

73%

70%

68%






















Ben Taub Hospital





Communication about compliance with standards

Net Satisfaction



86%

85%

85%

84%

83%

82%

81%

81%

80%

80%

79%

78%

77%

77%

75%

75%

74%

73%

73%

73%

73%

73%

71%

70%

67%

67%























Ben Taub Hospital




Impact of formularies and standing orders on quality care

Net Satisfaction



83%

82%

80%

80%

80%

79%

79%

76%

76%

76%

75%

74%

73%

73%

73%

73%

71%

71%

70%

69%

69%

68%

68%

67%

66%

58%




















Ben Taub Hospital







Adequate physician input into quality measures

Net Satisfaction



87%

86%

85%

84%

84%

83%

81%

80%

79%

78%

77%

76%

76%

75%

75%

74%

73%

73%

73%

72%

70%

70%

70%

70%

68%

62%
























Ben Taub Hospital



Availability/effectiveness of case management

Net Satisfaction



91%

87%

87%

86%

85%

85%

84%

84%

83%

82%

82%

81%

81%

81%

80%

79%

79%

79%

79%

78%

76%

74%

74%

73%

72%

70%


























Ben Taub Hospital

Patients discharged at appropriate time

Net Satisfaction


Hospital Policy & Administration

Ratings by Hospital


© Gelb Consulting



84%

82%

80%

80%

78%

75%

74%

74%

74%

73%

73%

73%

72%

72%

72%

70%

69%

69%

68%

67%

65%

65%

65%

64%

63%

58%






Ben Taub Hospital





















Referrals (patient distribution)

Net Satisfaction



81%

81%

78%

77%

76%

75%

75%

75%

74%

74%

73%

73%

72%

71%

70%

70%

70%

70%

70%

69%

67%

66%

65%

64%

64%

56%















Ben Taub Hospital












Leadership opportunities

Net Satisfaction



86%

86%

84%

83%

82%

82%

81%

81%

79%

78%

76%

76%

76%

76%

75%

75%

74%

72%

72%

71%

71%

69%

67%

66%

66%

59%





















Ben Taub Hospital






Refer patients to physician/facility of choice without retribution

Net Satisfaction



85%

83%

81%

80%

80%

79%

78%

74%

73%

73%

73%

72%

72%

71%

71%

70%

70%

70%

69%

69%

68%

67%

63%

63%

62%

61%





















Ben Taub Hospital






Provide feedback on policies without retribution

Net Satisfaction



89%

88%

87%

87%

87%

86%

85%

85%

85%

85%

83%

82%

81%

81%

81%

80%

79%

79%

79%

79%

78%

78%

76%

76%

74%

71%

























Ben Taub Hospital


Ease of admitting patients

Net Satisfaction



87%

82%

81%

81%

81%

80%

79%

79%

78%

77%

76%

75%

75%

74%

74%

74%

72%

70%

69%

69%

69%

68%

68%

63%

62%

58%


























Ben Taub Hospital

Ease of scheduling patients

Net Satisfaction



86%

85%

83%

83%

80%

79%

79%

78%

78%

76%

76%

76%

75%

74%

73%

73%

73%

72%

72%

72%

71%

69%

64%

59%

51%

48%
























Ben Taub Hospital



Availability of beds

Net Satisfaction



90%

88%

87%

86%

86%

85%

85%

84%

83%

82%

82%

82%

81%

81%

80%

80%

79%

78%

78%

77%

77%

76%

76%

74%

69%

68%


























Ben Taub Hospital

Ease of referring patients

Net Satisfaction



82%

79%

79%

78%

78%

77%

74%

74%

74%

74%

74%

73%

72%

72%

72%

71%

71%

71%

68%

68%

67%

67%

67%

66%

66%

63%























Ben Taub Hospital




Ease of completing forms

Net Satisfaction



91%

86%

86%

83%

83%

81%

80%

80%

79%

79%

78%

78%

78%

77%

77%

76%

75%

75%

75%

75%

75%

74%

71%

69%

68%

65%



















Ben Taub Hospital








Management shows patient safety is priority

Net Satisfaction



89%

83%

82%

82%

82%

82%

81%

81%

80%

80%

79%

79%

79%

78%

78%

78%

77%

76%

76%

76%

75%

75%

73%

70%

69%

65%


























Ben Taub Hospital

Consistent in obtaining payer preauthorizations

Net Satisfaction



76%

73%

72%

72%

72%

72%

70%

68%

67%

67%

66%

66%

66%

65%

64%

64%

63%

63%

62%

62%

61%

58%

57%

56%

53%

51%

















Ben Taub Hospital










Addressing physician stress and burnout is priority

Net Satisfaction


Medical Staff Issues

Ratings by Hospital


© Gelb Consulting



81%

81%

81%

78%

78%

78%

78%

78%

76%

75%

75%

75%

75%

74%

73%

73%

73%

72%

72%

71%

70%

69%

66%

66%

64%

61%





















Ben Taub Hospital






Frequency of meetings

Net Satisfaction



85%

84%

83%

82%

82%

81%

81%

80%

80%

79%

77%

77%

77%

77%

76%

76%

75%

75%

74%

73%

73%

73%

72%

68%

68%

66%























Ben Taub Hospital




Answers to physicians' questions by Administration

Net Satisfaction



75%

75%

74%

74%

74%

73%

73%

73%

70%

69%

69%

68%

68%

68%

67%

67%

65%

65%

65%

64%

64%

62%

60%

60%

59%

50%






















Ben Taub Hospital





Leadership training opportunities

Net Satisfaction



78%

77%

75%

74%

74%

74%

72%

72%

72%

72%

70%

70%

69%

69%

68%

67%

67%

66%

66%

66%

65%

63%

61%

59%

57%

51%





















Ben Taub Hospital






Effective physician impact on policies

Net Satisfaction



82%

79%

79%

79%

78%

75%

74%

74%

73%

73%

72%

71%

71%

70%

70%

69%

69%

68%

67%

65%

65%

64%

61%

58%

57%

53%

















Ben Taub Hospital










Administration respects/collaborates with staff

Net Satisfaction



87%

83%

83%

81%

80%

80%

79%

78%

77%

76%

75%

75%

75%

75%

75%

74%

73%

73%

73%

72%

72%

71%

66%

64%

63%

62%


















Ben Taub Hospital









Medical staff has autonomy to make medical care decisions

Net Satisfaction



79%

79%

78%

77%

76%

76%

75%

75%

74%

74%

72%

71%

71%

71%

70%

70%

69%

68%

67%

67%

67%

66%

63%

62%

61%

57%












Ben Taub Hospital















Perceived fair process of appointment and promotion

Net Satisfaction



82%

81%

80%

80%

79%

79%

77%

77%

76%

76%

76%

76%

75%

74%

73%

73%

73%

73%

72%

71%

70%

68%

67%

65%

65%

64%




















Ben Taub Hospital







Staff meetings at convenient times (work/life balance)

Net Satisfaction



80%

79%

77%

75%

75%

75%

73%

73%

71%

71%

70%

70%

70%

69%

69%

69%

69%

68%

67%

66%

66%

62%

58%

55%

53%

53%








Ben Taub Hospital



















Balance interests of employed/independent physicians

Net Satisfaction



79%

79%

77%

76%

75%

74%

74%

74%

74%

73%

72%

71%

71%

69%

69%

68%

68%

67%

67%

66%

66%

65%

59%

58%

57%

56%


















Ben Taub Hospital









Medical staff has autonomy to make necessary bylaw changes

Net Satisfaction



84%

82%

80%

80%

79%

79%

79%

79%

78%

76%

75%

74%

73%

73%

73%

72%

72%

72%

72%

72%

71%

69%

69%

64%

64%

62%

















Ben Taub Hospital










Physician code of conduct issues handled in effective/fair process

Net Satisfaction


Electronic Medical Records (EMR)

Ratings by Hospital


© Gelb Consulting



83%

82%

80%

79%

79%

78%

77%

76%

75%

75%

74%

73%

73%

72%

72%

71%

71%

71%

70%

70%

70%

69%

64%

62%

60%

60%















Ben Taub Hospital












Implementation and training

Net Satisfaction



82%

81%

80%

77%

76%

76%

75%

74%

74%

73%

72%

70%

69%

68%

67%

67%

67%

66%

65%

63%

62%

62%

60%

59%

57%

46%











Ben Taub Hospital
















Ease of use

Net Satisfaction



85%

78%

78%

78%

77%

76%

75%

74%

74%

73%

71%

71%

69%

67%

67%

66%

66%

66%

65%

61%

61%

60%

59%

58%

56%

45%








Ben Taub Hospital



















Inter-operability

Net Satisfaction



88%

83%

82%

81%

80%

80%

80%

79%

79%

79%

78%

78%

78%

77%

77%

76%

76%

76%

76%

76%

73%

70%

68%

67%

66%

63%










Ben Taub Hospital

















Help desk support

Net Satisfaction



89%

86%

86%

85%

84%

83%

81%

81%

80%

79%

79%

79%

77%

77%

76%

75%

74%

74%

73%

71%

71%

71%

71%

69%

64%

55%







Ben Taub Hospital




















Comprehensive access to patient information

Net Satisfaction



81%

78%

78%

78%

77%

75%

73%

72%

70%

70%

69%

69%

69%

69%

68%

68%

67%

67%

66%

66%

65%

62%

62%

60%

54%

54%







Ben Taub Hospital




















Adequate info communicated to outpatient physicians after discharge

Net Satisfaction

Date post:	25-Mar-2020
Category:	Documents
Upload:	others
View:	2 times
Download:	0 times

2017 HCMS Physician Satisfaction Survey...Ben Taub Hospital Lyndon B. Johnson Hospital The Woman's...

Documents