The “How-to” of Harmonization

Scott Marion

The “How-to” of Harmonization

Scott MarionMissouri Department of Transportation

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OSOW Permit Harmonization IS Hard

• Why is harmonization important/worth the effort?• Why is harmonization so tough to accomplish?• Harmonization not limited to the AASHTO “Phases”• Ideas/strategies to improve harmonization and

customer service• Call to action

Why is Harmonization Important/Worth the Effort?

• Current situation is costing carriers, shippers, government agencies, taxpayers, consumers – everyone – tons and tons of money

Putting the Cost Into Perspective

• Pre-Clearance/ Bypass Services– $8.68 to pull into a weigh station (just for a static weigh

and quick credential check – no inspection)– Just one of the weigh station bypass services, has saved

carriers over 54 million hours and 263 million gallons of fuel, adding up to over $4.7 billion in operational costs

Do You Remember This?

Preferred Route

I-270 S/ MO 370 W/I-70 W/ MO13 N/US 24 W/ I-435 S

271 Miles Total

Do You Remember This?

The Maze

I-270 S/ Exit 31B/ MO 367 N/ US 67 S/ I-270 S/ MO 370 W/ I-70 W/ Exit 210B/ US 61 N/ US 54 W/ I-70 W/ **Bypass 15’9” Vertical Clearance by Use of Ramps on I-70 at Exit 131(Boone Co.)**/ I-70 W/ US 63C N/ US 63 N/ US 36 W/ MO 11 S/ E Chariton E/ F Chariton S/ M Chariton W/ MO 11 S/ US 24 W/ MO 291 S/ I-470 W/ I-435 S

413 Miles Total

The Wal-Mart Analogy

• States have individual OSOW authority for permitting and regulations

• It’s hard to get 50 states to agree (on much of anything)

• Not a national priority – lack of public awareness

Why is harmonization so tough to accomplish?

• 2012, AASHTO Started Phase 1, and then Phase 2• Phase 3 Here!• Appreciation and thanks to Randy Braden, AASHTO,

the AASHTO regions and SC&RA

But, We Have Made Progress!

An Old Tibetan Saying…

“If you have failed seven times, at least you have failed seven times trying.”

“If you have failed seven times, at least you have failed seven times trying.”

This is good advice unless you are a:– Brain Surgeon– Structural Engineer– Air Traffic Controller– My Accountant

• Work on things within your ASSHTO region or neighbor state (small things make a difference for carriers)

• Work on policies, procedures, business rules• Improve your systems, technology and processes• Good Book: Government That Works, by John Bernard

Harmonization not limited to the AASHTO “Phases”

• Review and update your state rules and regulations• Missouri:

– 64% of all state rules proposed for rescission, clean up obsolete language, made more understandable and less restrictive

Harmonization not limited to the AASHTO “Phases”

• Attend meeting like this - and your regional meetings• Get your DOT/agency involved in national organizations

(public and private)• Be a magnet for information and Innovate!• Passion for customers

Ideas/Strategies to Improve Customer Service

Ideas/Strategies to Improve Customer Service

Ideas/Strategies to Improve Customer Service

Ideas/Strategies to Improve Customer Service

• Keep trying to harmonize – in any way you can • Get engaged with industry, listen and let them help you• Industry: Don’t Give Up On Us – In Fact, Pester Us More!• Get into your state rules and regulations• Efficient Processes, Measure Results and Innovate• Passion for customer service and servant leadership

Call to Action

Questions?

Thank You!