AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 1
2017TRAVEL AGENT GUIDE
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE2
THE BENEFITS OF PARTNERING WITH US ............................................ 4
NOBODY LOOKS OUT FOR YOU LIKE FAMILY..........................................................6
WE’LL REWARD YOU WHEN YOU REINVEST IN YOURSELF........................ 7
MARKETING SUPPORT ...................................................................................................8
WORKING WITH US ........................................................................................................10
YOUR DIGITAL PARTNER........................................................................................................... 11
OUR BRANDS AND HOW TO SELL THEM ............................................... 12
BRAND PROFILES...........................................................................................................................14
GLOBUS...................................................................................................................................................16
COSMOS.................................................................................................................................................26
MONOGRAMS....................................................................................................................................30
AVALON WATERWAYS.............................................................................................................. 40
GROUP & SPECIALTY TRAVEL ...........................................................................54
GET YOUR GROUP TO GO......................................................................................................56
CUSTOM GROUPS.......................................................................................................................... 58
RELIGIOUS TRAVEL.................................................................................................................... 60
PROGRAMS & INCENTIVES ................................................................................... 62
TRAVEL AGENT DISCOUNT POLICY...............................................................................63
BOOKING AIR....................................................................................................................................64
GIVING BACK ........................................................................................................................66
REACH US HERE
TRAVEL AGENT PORTAL (TAP)
Agentlingo.ca
RESERVATIONS
800.268.1639
GROUPS
800.268.1639, ext. 2
INSIDE SALES
888.268.1928
SOCIAL MEDIA
facebook.com/globus
facebook.com/cosmos
facebook.com/monograms
facebook.com/avalonwaterways
@globusfamily
@globusfaith
@avalonwaterways
@monogramstravel
@monogramstravel
@avalonwaterways
blog.globusjourneys.com
blog.cosmos.com
blog.monograms.com
blog.avalonwaterways.com
CONTENTS
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 3
FROM A SINGLE ROWBOAT. in.Lugano,.Switzerland,. to.a.global.
travel.industry.leader,.we’ve.gotten.to.where.we.are.today.by.earning.
your. trust. and. igniting.a.passion. for. travel. in. your. clients..We’ve.
kept.our.promises.to.you,.from.competitive.commission.structures.
to.worldwide.customer.support..We.continue.to.create.the.highest.
quality,.most.engaging.travel.experiences.for.your.clients,.because.
we. know. that. happy. travellers. return. with. an. even. greater. love.
and.trust.for.their.travel.agent,.becoming.lifelong.customers..Read.
on.to.discover.all. the. things. that.keep.the.cycle.going—and.your.
business.growing—with.the.Globus.family.of.brands.
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 3
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE4
THE BENEFITS OFPARTNERINGWITH US
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 5
GUARANTEED AIR PRICINGWhen.your.clients.pay.a.$300.air.deposit.(in.conjunction.with.a.
$250.land.deposit),.we’ll.lock.in.the.air.price—without requiring full
payment—even.if.the.schedule.changes.or.fuel.surcharges.increase..
WE PAY YOUWe.have.four.brands,.but.just.one.commission.structure,.which.
means.your.sales.roll.up,.and.pay.out,.even.faster..
GUARANTEED DEPARTURESWe.offer.the.widest.variety.of.guaranteed.departures—in.fact,.
more.than.2,000.Globus.and.Cosmos.departures.are.guaranteed..
Plus,.all.Monograms.worldwide.and.Avalon.Waterways.Europe.
departures.are.guaranteed.to.go.and.will.not.be.cancelled.
STRAIGHTFORWARD PROMOS & PRICINGRest.assured,.your.clients.won’t.need.to.meet.strict,.confusing.
booking.parameters.to.take.advantage.of.our.promotions..
JOURNEYS CLUBWe.reward.your.loyal.Globus.family.of.brands.travellers.with.free.
Journeys.Club.membership,.our.repeat.traveller.program..They’ll.
receive.exclusive.discounts—like.5%.off.all.Globus.family.of.brands.
vacations—and.much.more.
CLIENT CONNECTAvailable.via.the.Travel.Agent.Locator.on.our.consumer.websites,.
Client.Connect.is.an.online.referral.tool.that.directly.connects.
specialist.agents.with.potential.clients.
THE SOURCEYour.24/7.one-stop.resource.for.Globus.family.of.brands.
marketing.support.and.sales.tools.like.customizable.e-mails,.
social.media.images,.videos,.and.more!
THE BENEFITS OF PARTNERING WITH US
FOR MORE INFORMATION ABOUT.THESE.PROGRAMS.AND.BENEFITS,.including.current.promotions,.
agent.incentives,.and.
marketing.tools,.look.for.
our.#26.Bi-Weekly.E-mail.
Communication.
NOT RECEIVING OUR E-MAILS?ASK.YOUR.SALES.TEAM.TO.SIGN.YOU.UP.
#26BI-WEEKLY
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE6
NOBODY LOOKS OUT FOR YOU LIKE FAMILYEXPERIENCE
The.Globus.family.of.brands.has.nearly.90.years.of.
experience.putting.safety.and.security.first,.from.proactively.
avoiding.issues.to.quickly.responding.to.emergencies.around.
the.world.
OUR WORLDWIDE NETWORK ENSURES SAFETY
With.over.50.offices.around.the.world,.we.monitor.conditions.
on.the.ground.and.act.quickly.during.an.emergency..We.have.
longstanding.relationships.with.top-rated.hotels.and.travel.
partners,.so.your.clients.are.always.in.good.hands..These.
offices.and.partnerships.enable.us.to.make.itinerary.changes.
to.ensure.guest.safety..
ON-TRIP SUPPORT
Our.Tour.Directors,.Cruise.Directors,.and.Local.Hosts®.provide.
on-site.support.on.every.trip..Your.clients.are.not.alone.when.
they.travel.with.us..
TRAVEL PROTECTION
Our.Travel.Insurance.plan.allows.clients.to.cancel.for.any.
reason.up.to.24.hours.before.departure..Additionally,.we.
provide.a.24/7.global.line.in.case.of.emergency,.medical.
assistance,.lost.luggage,.and.delays.
IT’S TIME TO TRAVEL
We.encourage.your.clients.to.stop.putting.off.that.once-in-a-
lifetime.vacation..It’s.time.to.travel..And.when.they.travel.with.
us,.we’ll.never.lose.sight.of.what.it.truly.means.to.be.family...
They.can.count.on.the.Globus.family.of.brands’.experience.
and.support.
THE BENEFITS OF PARTNERING WITH US
GUEST TESTIMONIALS
“Globus.allows.me.to.travel.in.total..
comfort.and.peace.of.mind,.knowing.my.
professional.Tour.Directors.are.in.charge...
This.is.my.20th.Globus.tour.”
[ GRACE ]
“Benson,.our.(Monograms).guide.and..
driver,.took.such.great.care.of.us..I.am.so..
glad.we.went.ahead.with.our.trip..We.felt..
safe.everywhere.we.went.in.Kenya.”
[ KATHLEEN ]
“You.are.right.about.Avalon..We.felt..
safe.and.pampered.the.entire.time...
Thank.you.for.helping.to.make.our.big.
trip.one.of.our.best.memories.”
[ MARLENE & CARLOS ]
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 7
GFOB UNIVERSITY
By.becoming.a.specialist,.you’ll.receive.an.exclusive.specialist.
logo.and.more..Visit.the.Travel.Agent.Portal.at..
Agents.Globusfamily.ca/Gfob-University.to.get.started.
THE GLOBUS TOUR EXPERT (GTE).
program.delves.into.the.Tour.Market..Once.
you.complete.this.program,.you’ll.be.an.
expert.in.selling.Globus.and.Cosmos.tours.
MONOGRAMS BOOKING AGENT (MBA).
Our.Monograms.Booking.Agent.(MBA).
program.will.motivate.and.educate.you..
on.the.simplicity.of.Monograms.
PERK: BOOK 1 & TRAVEL FOR 50% OFF, ANYTIME, ANYWHERE
AVALON WATERWAYS SPECIALIST (AWS).
Our.Avalon.Waterways.Specialist..
(AWS).program.will.show.you.how.Avalon.
Waterways.is.different.than.other.river.
cruise.operators,.so.you.can.become.an.
expert.in.selling.Avalon.
PERK: SAIL 3 & TRAVEL FREE
WE’LL REWARD YOU WHEN YOU REINVESTIN YOURSELF
THE BENEFITS OF PARTNERING WITH US
AGENT TESTIMONIALS
“The.MBA.program.gives.the.perfect.building.blocks.
to.understand.and.sell.Monograms..The.training.equips.
agents.to.not.only.be.able.to.talk.about.Monograms.
efficiently,.but.be.effective.in.closing.sales!”
[ ERIN B, TRAVEL AGENT ]
“The.Avalon.Waterways.Specialist.Program.=.repeat,.
happy.clients,.and.higher.revenue..Simple.as.that.”
[ J.P.S. , TRAVEL AGENT ]
“I.can’t.say.that.I.have.ever.taken.a.more..
informative.and.relevant.training.course...
The.included.selling.tips.will.especially.help.as..
I.target.growth.in.tour.travel..Having.a.sales.plan.
presented.as.it.was.in.Module.5.will.really.help..
me.to.establish.my.marketing.plan.”
[ PAUL, TRAVEL AGENT ]
PERK: BOOK 5 & FLY WITH $1,000 AIR CREDIT
UPDATEDIN 2016
UPDATEDIN 2016
UPDATEDIN 2017
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE8
MARKETINGSUPPORT YOUR 24/7 ONE-STOP RESOURCE FOR
GLOBUS FAMILY OF BRANDS MARKETING SUPPORT AND SALES TOOLS
CUSTOMIZABLE E-MAILS
Our.customizable.e-mail.templates.allow.you.to.download.an.
HTML.file.and.send.a.custom.e-mail.blast.to.your.clients..You can also build your own in the e-mail template.
VIDEOS
Videos.are.a.great.way.to.show.your.clients.what.it’s.like.
travelling.with.the.Globus.family.of.brands..Visit.our.videos.
section.to.view,.download,.or.copy.programming.code.to.
embed.our.videos.onto.your.own.website.
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 9
MARKETING SUPPORT
THE BEST WAY TO CAPITALIZE ON SOCIAL MEDIA IS TO MAKE OUR CONTENT WORK FOR YOU!
ACCESS THIS AND MORE ON THE SOURCE, OUR MARKETING RESOURCE CENTRE, AVAILABLE AT AGENTLINGO.CA.
PROMOTIONAL FLYERS
Access.flyers.for.all.of.our.current.promotions.and.customize.
them.with.your.contact.details..Customizable.marketing.
materials.can.also.be.requested.through.your.sales.team.
ELECTRONIC E-BROCHURES,
E-GUIDES & GROUP PLANNERS
Download.and.send.digital.destination.guides.or.brochures.
from.the.convenience.of.a.computer,.mobile.device,.or.tablet.
WHY BOOK WITH A TRAVEL AGENT
Promote.the.value.of.using.a.travel.agent.to.clients.using.
tools.like.e-brochures,.printed.booklets,.posters,.direct.
mailers,.and.more!
Plus, on The Source, download social-ready images to post and share on your social media pages.
SAVE 5% ON ALL 2016 GLOBUS, MONOGRAMS AND AVALON EUROPE VACATIONS.*
*Book a 2016 Globus, Monograms or Avalon Waterways Europe vacation to receive 5% off per person on the land, land/cruise and cruise only price. Booking must be made, under deposit and discount applied between May 25 and June 30, 2016 for travel in 2016. Discount based on core vacation, double occupancy, room upgrades, and does not extend to ad-ditional nights, land extensions, non-published date airport transfers, port charges, optional gratuities and any government-imposed taxes and fees. Must mention ask and receive code VGFOB5. Not applicable to custom tours. Discount will apply to individual members of groups adding a name and non-refundable per person deposit WITHIN the promo window. Not applicable on TBA space. Offer reliant on space availability and may be withdrawn at any time. Combinable with all other offers. Applies to new 2016 bookings only, and offer will not be applied to pre-existing bookings. Full cancellation penalties will apply. Additional restrictions may apply; see Travel Terms & Conditions for details. May be withdrawn at any time.
**Book a 2017 Avalon Waterways Europe river cruise to receive 20% off per person on the cruise/land or cruise only price. Booking must be made, under deposit and discount applied between May 25 and June 30, 2016 for travel in 2017. Discount based on core cruise vacation, double occupancy, stateroom upgrades, and does not extend to additional nights, land extensions, non-published date airport transfers, port charges, optional gratuities and any government-imposed taxes and fees. Discount applies to the cabin single supplement on Category E. Must mention ask and receive code VAV20%. Not applicable to custom tours. Discount will apply to individual members of groups adding a name and non-refundable per person deposit WITHIN the promo window. Not applicable on TBA space. Offer reliant on space availability and may be withdrawn at any time. Not combinable with any other offer, other than Journeys Club Repeat Traveler benefit. Applies to new 2017 bookings only, and offer will not be applied to pre-existing bookings. Full cancellation penalties will apply. Additional restrictions may apply; see Travel Terms & Conditions for details. May be withdrawn at any time.
PRESIDENT’S CIRCLE EXCLUSIVE
PLUS! 20% OFF 2017 AVALON EUROPE RIVER CRUISES.**
RIGHT HERE RIGHT NOW SALEIf your client dreams of traveling the world, you’re in luck, because Europe’s most desirable
destinations—Spain, Portugal, Ireland, Scandinavia, and the Alpine countries have the best vacation prices of 2016! Lower airfare, hotels and our lower prices to Europe than last year—combined with a strong US dollar—are understandably encouraging worldwide travelers to pack their bags and go.
Featured Globus vacations:Best of Spain—9 days from $1,499†
Introduction to Ireland—7 days from $1,149†
Warsaw, the Baltics & Helsinki—9 days from $1,799†
Munich, Salzburg & Vienna—8 days from $1,899†
Featured Cosmos vacations:Jewels of Spain & Portugal—9 days from $999†
Irish Explorer—9 days from $1,199†
Focus on Scandinavia—12 days from $1,899†
Featured Monograms vacations:Barcelona & Madrid—7 days From $1,600†
Vienna & Prague—7 days from $1,354†
Barcelona Getaway—4 days from $789†
Iceland Stopover—3 days from $899†
RIG
HT HERE
RIGHT
NOW
† The “from” price is based on the lowest price available to book. Price is per passenger based on double occupancy and does not include airfare.*Book a 2016 air-inclusive Globus, Cosmos or Monograms Europe vacation of 6 nights or more to receive the $100 per person Air Credit. Must be booked, under deposit and discount applied between April 27 and June 21, 2016 for travel April 27 through December 31, 2016; not applicable to instant purchase air; Air must be purchased through Globus, Cosmos or Monograms in conjunction with a Europe vacation. Air Credit will apply to the per person air price and is non-transferable. An additional $300 non-refundable deposit is required for air booked in conjunction with a land vacation. Once ticketed, airline reservations subject to change/cancellation penalties of between $300 per ticket and 100% of ticket price; air tickets not eligible for frequent flyer mileage/point accrual; stopovers not permitted. Promotional discounts do not carry forward on changed air bookings however other promotions at time of change may be available. Once airfare is confirmed and we have received your full air and land deposit, your air-inclusive price is guaranteed. We reserve the right to ticket passengers upon receipt of full land and air deposit. Additional airline fees for baggage may apply; visit www.iflybags.com for more details. Availability of promotional prices are limited and may be restricted to specific flights, class of service, travel dates or, length of stay. Additional restrictions may apply; see Travel Terms & Conditions for details. Air tickets are non-commissionable. Offer may be withdrawn at any time. CST#2017032-20. PRMY087 ** Receive a complimentary optional excursion (up to $25 value) on select Globus, Monograms and Cosmos Europe vacations. Bookings must be invoiced and under deposit between April 27 and June 21, 2016 for travel in 2016. Only one complimentary pre-purchased excursion per person (associated with the booking invoice) up to a value of $25 is available only on vacations that offer optional excursions for pre-purchase. The value of the complimentary excursion is non-commissionable. If the optional excursion selected exceeds $25 in value, traveler will be responsible for any balance due. The offer has no cash value and if not redeemed, excursion is forfeited. Only one $25 credit will be applied to group priced excursions. Additional optional excursions can be purchased up to 11 days prior to vacation start date. Complimentary optional excursion is not transferrable. Combinable with other offers. Applies to new 2016 bookings only. Offer reliant on space availability. Not applicable to groups or custom tours. Not applicable on TBA space. Full cancellation penalties will apply. Additional restrictions may apply. May be withdrawn at any time.
+ A FREE OPTIONAL EXCURSION**
$100Air Credit*
XF051613T
SAVINGS AS BREATHTAKING AS THE VIEW.
RIG
HT HERE
RIGHT
NOW
OF TRAVELING THE WORLD?
Dreaming
PHOTO & LOGO GALLERY
Our.gallery.houses.all.the.GFOB.photos.and.various.destination.
images.to.include.on.your.marketing.pieces.and.websites...
Use.the.Search.Menu.to.search.images.by.various.descriptive.
drop-down.menus.and.then.use.the.password.to.download.
LIKE US ON FACEBOOK
FOLLOW US ON TWITTER
LIKE OUR PHOTOS ON INSTAGRAM
PIN OUR IMAGES TO YOUR PINTEREST BOARD
JUST SEARCH FOR OUR BRAND NAMES, THEN:
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE1 0
WORKINGWITH US
TO ACCESS THE TRAVEL AGENT PORTAL, VISIT AGENTLINGO.CA: EVERYTHING YOU NEED IS AT YOUR FINGERTIPS
•. Easy,.online.booking.portal/engine
•. Booking.management.and.eDocuments
•. Current.list.of.Guaranteed.Departures
•. Promotions.and.booking.incentives
•. GFOB.University.Specialist.Program
•. Travel.Agent.Discount.information
•. The.Source,.our.marketing.portal
•. Order.brochures
•. Videos.+.trainings.&.webinars
•. And.much.more!
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 1 1
YOUR DIGITAL PARTNER
WORKING WITH US
As a manager, when your agency registers with
us, you get access to the management portal,
offering tools and communication, such as:
WEEKLY ACTIVITY E-MAIL
An.e-mail.is.sent.weekly.summarizing.all.active..
bookings.(including.groups),.and.supporting.proactive.
management,.covering:
•. Bookings.needing.a.deposit
•. .Bookings.with.final.payments.due
•. .Traveller.document.packets.sent.the.previous.week
•. .Travellers.returning.home.from.their.vacation.in.the.
next.week.(so.you.can.welcome.them.back)!
ONLINE RESERVATION SYSTEM
This.system.allows.you.to:
•. Make.a.booking.or.revise.an.existing.one
•. .Search.for.and.hold.vacations.
•. .Place.a.deposit.or.pay.in.full.
•. Apply.a.payment.
•. .Retrieve.eDocuments
MYCLIENT E-MAIL
An.e-mail.is.sent.bi-weekly,.broken.out.by.brand,.listing.clients.
who.are.eligible.to.pre-register.and.pre-purchase.activities.and.
excursions,.or.have.already.pre-purchased.one.or.more.excursions.
CLIENT COMMUNICATION PROGRAM
A New Way to Communicate with Clients
The.Globus.family.of.brands.now.offers.a.program.that.allows.
you.to.communicate.seamlessly.with.your.clients.from.the.
time.of.booking,.all.the.way.though.their.vacation!
Benefits include:
•. Allows.the.Globus.family.of.brands.to.handle.
communication.with.client.on.your.behalf
•. Full.agency.branding.throughout.communication.process
•. Promotes.relevant.and.timely.communication.between.
booking.and.travel
•. Makes.agent’s.job.easier.and.keeps.client.engaged..
and.informed
•. Provides.all.pertinent.information.needed.to.travel
•. You.are.copied.on.all.client.communication
LOOK FOR OUR BI-WEEKLY #26 E-MAIL COMMUNICATION
VISIT THE TRAVEL AGENT PORTAL AT AGENTLINGO.CA
#26BI-WEEKLY
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE1 2
OUR BRANDS AND HOW TOSELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 1 3
483 82
6 89
VACATIONS COUNTRIES
CONTINENTS YEARS
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE1 4
OUR BRANDS AND HOW TO SELL THEM
B R A N D P R O F I L E
Itineraries:.179.vacations.across.70.countries
Guaranteed Departures:.Available
Prime Booking & Promotional Period:.Europe & North America:.Sept.-Oct.;.Jan.-Feb..Exotics:.July-Sept.;.Jan.-Feb.
Average Commission per Booking:.$1,100
Itineraries:.111.vacations.across.55.countries
Guaranteed Departures:.Available
Prime Booking & Promotional Period:.Europe & North America:.Sept.-Oct.;.Jan.-Feb..Exotics:.July-Sept.;.Jan.-Feb.
Average Commission per Booking:.$800
Itineraries:.130.vacations.across.46.countries
Guaranteed Departures:.All
Prime Booking & Promotional Period:.Europe:.Sept.-Dec.;.Jan.-Mar..Exotics:.July-Sept.;.Jan.-Feb.
Average Commission per Booking:.$1,000
Itineraries:.63.cruises.across.23.countries
Guaranteed Departures:.All.Europe
Prime Booking & Promotional Period:.Feb.-June;.Oct.-Nov.
Average Commission per Booking:.$1,400
D E S T I N AT I O N S
•. Europe•. North.America,.including.
Alaska.and.Hawaii•..South.&.Central.America•..Africa•..Australia.&.New.Zealand•..Asia•..Middle.East•. Galápagos.Islands
•..Europe•...North.America,.including.
Alaska.and.Hawaii•..South.America•...Northern.Africa•..Middle.East•. NEW! Asia
•.Europe•.South.&.Central.America•.Africa•.Australia.&.New.Zealand•.Asia•.Middle.East•.Galápagos.Islands
•...Rhine,.Moselle,.Main,.Danube,.Seine,.Rhône,.and.Saône.Rivers.in.Europe
•..The.Mekong.River.in.Vietnam.&.Cambodia
•..The.Irrawaddy.River.in.Myanmar
•..The.Yangtze.River.in.China•..The.Amazon.River.in.Peru•...The.Galápagos.Islands.in.
Ecuador
T R AV E L L E R P R O F I L E
The.average.Globus.traveller.is.aged.50-70.with.an.income.of.$80,000+.
Target:•..Baby.Boomers•.Empty.Nesters•..Retired.Couples•..Groups•..Multi-generational/Families•.Ocean/River.Cruisers.
The.average.Cosmos.traveller.is.in.their.early.to.mid.50s,.with.an.income.of.$65,000+.
Target:•.Solo.Travellers•.Young.Couples.•.Repeat.Travellers.•.Multi-generational/Families.•.Groups
The.average.Monograms.traveller.is.in.their.early.50s,.with.an.income.of.$80,000+.
Target:•.Past.Touring.Clients•.Independent/FIT.Travellers•.First.Timers.to.a.Destination•.Honeymooners•.Baby.Boomers•.Multi-generational/Families•.Cruise.Clientele•.Young.Professionals.•.Girlfriend.Getaways
The.average.Avalon.traveller.is.in.their.early.60s,.with.an.income.of.$85,000+.
Target:•.Ocean.Cruisers•..Retired.Couples•..Empty.Nesters•.Baby.Boomers•.Second.Honeymooners•.Groups
FIRST-CLASS FULLY-ESCORTED
VACATIONS
FULLY-ESCORTED VALUE VACATIONS
INDEPENDENT TRAVEL PACKAGES
WITH LOCAL HOSTS
SMALL-SHIP RIVER CRUISING
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 1 5
OUR BRANDS AND HOW TO SELL THEM
T R AV E L S T Y L E S
Panoramas: Comprehensive.vacations.that.are.multi-country,.multi-state,.or.multi-province.
Regional Discovery: These.in-depth.vacations.focus.on.the.the.character,.personality,.and.flavour.of.a.specific.country.or.region.
Cruise & Tour: These.vacations.combine.the.relaxation.of.a.cruise.with.the.cultural.discovery.of.a.guided.land.tour..
Special Events:.Vacations.that.feature.up-close.and.behind-the-scenes.visits.to.North.America’s.famous.celebrations..
Take A Break:.These.one-week.vacations,.by.departing.and.returning.on.weekends,.help.maximize.your.vacation.time.
Panoramas: Comprehensive.vacations.that.are.multi-country,.multi-state,.or.multi-province.
Regional Discovery:.In-depth.discoveries.focusing.on.a.specific.country.or.region.
Escapes: Vacations.that.are.a.week.or.less.and.combine.a.comprehensive.travel.experience.with.plenty.of.free.time.
Rail Journeys:.Scenic.daylight.journeys.or.overnights.in.private.sleeping.staterooms.take.clients.back.to.the.golden.era.of.train.travel.
City Getaways: Allow.clients.to.experience.one.city.for.a.quick.getaway.
Multi-City: Allow.clients.to.experience.multiple.cities.in.depth,.whether.it’s.within.one.country.or.a.multi-country.combination..
River & Small-Ship Cruise Vacations:.Enriching.experiences.along.the.world’s.famous.waterways.on.modern.ships.designed.specifically.for.the.North.American.market..Clients.will.cruise.in.comfort.and.style.with.first-class.dining,.spacious.staterooms,.and.unbeatable.on-shore.excursions.
N I C H E T R AV E L O P P O R T U N I T I E S
Faith-Based,.Student.Groups,.Multi-generational/Families
Faith-Based,.Solo.Travellers Families,.Honeymooners,.Multi-generational/Families,.Girlfriend.Getaways
Special.Interest.Cruises,.Groups
TURN TO ..PAGE.16..
FOR MORE DETAILS ON GLOBUS
TURN TO ..PAGE.26.
FOR MORE DETAILS ON COSMOS
TURN TO .PAGE.30.
FOR MORE DETAILS ON MONOGRAMS
TURN TO ..PAGE.40.
FOR MORE DETAILS ON AVALON WATERWAYS
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE1 6
At.Globus,.we.create.vacations.with.just.the.
right.balance.of.included.features.and.free.
time,.place.travellers.in.great.hotels,.and.tell.
the.stories.within.every.journey.that.bring.the.
destination.to.life..Our.touring.vacations.deliver.
the.world.to.your.clients—they.simply.need.to.
seize.the.moment.and.immerse.themselves.
OUR BRANDS AND HOW TO SELL THEM
FIRST- CLASS FULLY ESCORTED VACATIONS
PERFECTLY PLANNED & STRESS-FREE GETAWAYS | MORE INCLUSIONS
MORE FREEDOM TO EXPLORE | FIRST CLASS, CENTRALLY-LOCATED HOTELS
VIP ACCESS—SKIP THE LINES | BEST TOUR DIRECTORS & GUIDES | FREE WIFI
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 1 7
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE1 8
MORE VALUEMORE INCLUDED FEATURESThat’s the Globus difference.
MORE FOR LESS
Globus.offers.MORE.included.
features.+.higher.quality.hotels.
at.a.LOWER.price.than.our.
nearest.competitor!.Other.
operators.charge.for.features.
we.include.
INCLUDED MEALS
Many.great.meals.(often.with.
wine).are.included.in.the.
package.price;.travellers.also.
have.the.freedom.to.experience.
local.flavours.as.they.choose.
SKIP THE LINES
Our.“Happy.Lines”.maximize.
travellers’.time.and.minimize.
waiting.at.the.must-see.sights.
WHAT ARE THE STORIES PEOPLE TELL WHEN THEY COME HOME FROM A VACATION?
They.talk.about.the.unique.experiences...
That.out-of-the-way.place.they.discovered..
That.cool.thing.they.did..They.remember..
that.handful.of.moments.that.stood.out.from.
all.the.others..So.we.went.ahead.and.put..
together.a.whole.bunch.of.those.moments.
for.your.clients—an.average.of.three.per.tour.
We call them Local Favorites AND THEY’RE ALWAYS INCLUDED.
SM
OUR BRANDS AND HOW TO SELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 1 9
Globus has created special experiences that bring you behind the scenes
and spotlight the unique stories of your journey—bringing to life the local
flavour of the destination. Just look for the icon in the brochures.
1 2 3
4 5 6
1 | LIMA, PERU . For.a.special.treat,.stop.at.a.Local.
Peruvian.food.market.to.get.a.real.taste.of.life.of.the.local.people.
..2 | HAUGANES, ICELAND. A.real.treat!.At.Hauganes,..
embark.on.an.unforgettable..experience:.watch.whales.in..their.natural.habitat!
..3 | VIENNA, AUSTRIA. Enjoy.a.private.visit.of.Schönbrunn.
Palace,.followed.by.a.farewell..dinner.with.wine.and.a.classical..music.concert,.the.best.way.to.say.auf.Wiedersehen,.Wien.
4 | HARDANGERFJORD, NORWAY . Meet.the.family.that.has.owned.the.
Steinstø.farm.for.eight.generations..Then,.cross.Hardangerfjord.by.ferry.and.drive.through.the.orchards.along.Sørfjord.
5 | ST. ANDREWS, SCOTLAND . A.fun.inclusion.is.the.opportunity..
to.hit.a.few.balls.at.the..St..Andrews.Golf.Practice.Centre.
6 | BUENOS AIRES, ARGENTINA . Experience.a.dance.lesson.followed.
by.dinner.of.Argentine.steaks.and.other.local.specialties,.and.end.with.a.live.performance.of.Tango.dancers.
Local Favorites SM
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE2 0
MORE QUALITY: COACHES
OUR BRANDS AND HOW TO SELL THEM
• New, modern coaches—never older than three years in Europe (five years in North America)
• Free on-coach Wi-Fi in Europe and North America, as well as in most hotel lobbies;
look for the symbol on the hotel pages in the back of our brochures for specific hotels
• Fully air-conditioned with individual vents
• Electrical outlets
• Only 44 travellers fill our coaches with an average group size of 36
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 2 1
1 | PALAZZO SELVADEGO | VENICE, ITALY First-Class
. Enjoy.an.unparalleled.location.in.Venice.overlooking.the.Grand.Canal..The.hotel.
is.also.close.to.the.true.heart.of.the.city,.St..Mark’s.Square,.and.offers.wonderful.
views.of.the.Basilica.della.Salute.and.the.Island.of.San.Giorgio.
2 | PARK PLAZA WESTMINSTER BRIDGE | LONDON, ENGLAND Superior First-Class
. Situated.opposite.Big.Ben.and.the.Houses.of.Parliament.in.the.heart.of.central.
London..The.London.Eye,.the.London.Aquarium,.and.the.city’s.finest.theatres,.
restaurants,.and.bars.are.just.steps.away..The.hotel.also.boasts.a.fitness.centre.
with.15-meter.pool.and.the.Mandara.Spa.
3 | KAPAMA RIVER LODGE | KAPAMA GAME RESERVE, SOUTH AFRICA
Superior First-Class. Nestled.in.the.expansive.Kapama.Private.Game.Reserve,.Kapama.River.Lodge.
is.stylishly.furnished.and.epitomizes.what.safari.accommodations.should.be..
The.majestic.northern.Drakensberg.mountains.form.the.backdrop.to.the.lodge,.
which.is.positioned.along.a.bend.of.the.seasonal.Kapama.River.
Pre-screened, modern, brand-name, and amenity-filled first-class and above (4- and 5-star) accommodations, centrally located and only steps from the top tourist destinations.
GLOBUS HOTELS ARE.A CUT ABOVE THE COMPETITION
2 | L O N D O N 3 | S O U T H A F R I C A
©Matthew.Shaw.Photography
1 | V E N I C E
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE2 2
COMMITTED TO THE CLIENTS’
EXPERIENCE, NOT SALES
As.you.would.expect,.we.pay.Tour.Directors.to.operate.our.
tours..Our.nearest.competitor’s.Tour.Directors.spend.their.own.
money.for.the.right.to.operate.a.tour—and.they.make.that.
money.back.by.pushing.optionals.to.travellers..That.explains.
why.they.have.far.fewer.inclusions.and.far.more.optionals.
EXPERIENCE
.•. Average.of.23.years.experience.in.the.travel.industry
.•. All.are.certified.travel.experts.in.their.region
DESTINATION KNOWLEDGE
.•. Experts.on.the.area.visited
.•. Typically.resides.in.that.country
.•. Speak,.on.average,.four.languages
MORE EXCEPTIONAL:TOUR DIRECTORS
ALDO MODEOPATTI
More than 20 years’ experience
“I.am.a.proud.Italian.with.a.passion.
for.the.arts,.history,.and.the.natural,.
beautiful.scenery.of.this.country..
I.enjoy.showing.everyone.Italy.
through.my.eyes..After.many.years.
as.a.Tour.Director,.I.have.gotten.the.
nickname.“Renaissance.Man”.from.
passengers.on.my.tours.”
JO RUSH
More than 10 years’ experience
“I’m.Jo,.and.I.love.sharing.my.
“insider.knowledge”,.the.cultural.
idiosyncrasies,.history.and.people,.
as.well.as.the.landscape,.plants,..
and.animals.we.encounter..I.hope.
this.extra.knowledge.allows.guests.
to.appreciate.their.destination..
on.a.deeper.level,.and.they.leave.
feeling.they.were.honourary.locals.
for.a.little.while!”
JOSE ANTONIODO VALLE CORDIERO
More than 10 years’ experience
“Born.in.Rio.de.Janeiro,.being.a.Tour.
Director.is.not.just.a.dream.job,.it.is.
my.passion..Whether.I’m.revealing.a.
famous.sight.or.a.hidden.treasure.to.
my.guests,.or.simply.helping.them.
plan.their.day,.it.is.my.passion.to.help.
people.discover.more.about.Brazil.
and.South.America..I.like.to.share.my.
stories,.experience,.and.knowledge.
with.guests.so.that.they.can.get.a.
real.insider’s.point.of.view.”
C E N T R A L A M E R I C AA U S T R A L I AI TA LY
9 OUT OF 10 CUSTOMERS RATE OUR TOUR DIRECTORS THE BEST IN THE BUSINESS.
OUR BRANDS AND HOW TO SELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 2 3
SELLING GLOBUS .TO YOUR CLIENTSWhat should your message be?
ACCENTUATE YOUR CLIENTS’ GLOBUS TOUR TRAVEL EXPERIENCE AND ADD A MONOGRAMS EXTENSION.
Pre-.and.post-tour.extensions.are.always.available!
SALES
TIP
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE2 4
YOUR BIGGESTACQUISITIONOPPORTUNITY:
BABYBOOMERSAVERAGE AGE:
52-69
TRAVEL NEEDS:
•.Create.Experiences.
•.Authenticity
•.Community.&.Family
•.Health.&.Wellness
•.Personal.Development
HOUSEHOLD INCOME:
$114K–$168KWHAT THEY WANT FROM AN INTERNATIONAL VACATION:
•.Learn.more.about.the.world
•.See.and.do.as.much.as.possible
•.Immersion.in.other.cultures
•.See.how.other.people.live
OUR BRANDS AND HOW TO SELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 2 5
There.are.9.6.MILLION.baby.boomers.in.Canada—and.that.number.is.growing!.They.
also.represent.over.50%.of.all.consumer.spending.which.means.a.high.potential.
market.for.you.as.these.travellers.approach.retirement.age!
42%..plan.to.travel..internationally.in.2017—.
that’s.nearly.3.8.million.people..set.to.travel.to.somewhere..
outside.Canada!
Group.and.packaged.travel.arrangements.are.the.#1.growing.segment.for.travel.
arrangement.preference.among.all.outbound.travellers—interest.in.escorted.
touring.has.never.been.higher!
BUT WHY?
BIG SHIP BURNOUT
Boomers.are.looking.for.more.authenticity!.
Touring.provides.travellers.with.a.truly.
enriching.and.genuine.experience!.
SIMPLE
Escorted.touring.is.simple!.Boomers.want.
something.that.is.turnkey.and.easy..They.
want.all.the.details.taken.care.of,.so.they.can.just.show.up.and.enjoy.their.
vacation!
INCLUSIVENESS
Thanks.to.many.experiences.from.their.
formative.years,.boomers.seek.a.certain.level.of.inclusiveness.when.
travelling..They.want.to.share.experiences.with.likeminded.individuals,.
whether.creating.a.community.on.a.motor.coach.or.taking.their.families.with.them.
DO vs SEE
They.want.to.be.immersed.in.the.culture.
and.do.things.no.one.else.can!.Simply.driving.
by.isn’t.enough—a.perfect.fit.for.our.Local.
FavoritesSM!
PERSONAL GROWTH
Touring,.and.our.excursions.in.particular,.
allow.travellers.to.try.and.experience.new.things,.which.in.turn.leads.to.
personal.growth!
ADDITIONAL BOOMER INSIGHTS
9.6MILLION BABY
BOOMERS IN CANADA.
42%PLAN TO TRAVEL
INTERNATIONALLY IN 20171
#1GROWING SEGMENT FOR TRAVEL ARRANGEMENTS2
BOOMERS LOVE TOURING
1 Study conducted by British Airlines 2 2016 Travel Styles
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE2 6
TOURS
$1,000
Per diems FROM $77
CHOOSE FROM
100+ VACATIONS
1 GREAT BRAND
for SOLO TRAVELLERS
UP TO
40%FREE TIME
UP TO
30%LESS EXPENSIVE
THAN BOOKING ON YOUR OWN
COSMOS VACATIONS ARE DESIGNED FOR
THE TRUE TRAVELLER. As.the.creator.of.the.
budget.vacation,.Cosmos.recognized.a.need.
to.make.travel.more.affordable—and.then.filled.
it.way.back.in.1961..Since.then,.Cosmos.has.
introduced.budget-minded.travellers.to.the.
world’s.most.captivating.places,.turning.travel.
dreams.into.reality.
OUR BRANDS AND HOW TO SELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 2 7
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE2 8
GREAT PROSPECTING BRAND
FIRST-TIMERSLow.prices.make.Cosmos.a..
great.way.to.get.first-timers..
to.a.destination.
REPEAT BUSINESS
Clients.can.travel.more.frequently.with.
budget-friendly.Cosmos.
GUARANTEED SHARE
FOR SOLO TRAVELLERS
We.charge.the.basic.price.and.match.
up.travellers.of.the.same.gender.in.
twin-bedded.rooms.
.If.no.other.traveller.has.booked.on.
a.Guaranteed.Share.basis,.Cosmos.
absorbs.the.single.room.supplement.
“FREEDOM” OPTIONALS
A.variety.of.optional.excursions.
is.available,.allowing.travellers.to.
spend.their.money.on.the.inclusions.
that.matter.the.most.to.them.—and.
more.time.to.explore.on.their.own.
VACATIONS UNDER $1,000 is.the.perfect.marketing.message.to.let.first.time.travellers,.solo.travellers,.or.those.that.thought.they.could.not.afford.to.see.the.world,.know.they.can..Cosmos.tours.are.the.complete.budget-friendly.package.with.everything.they.need.to.turn.their.travel.dreams.into.a.reality..
MARKETING
TIP
OUR BRANDS AND HOW TO SELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 2 9
ARTHUR FROMMER’S BUDGET TRAVEL ENDORSES COSMOS AS
“THE SMART WAY TO GO.”COSMOS IS NOT A CHEAPER GLOBUS..It.is.specifically..
designed.to.cater.to.a.more.savvy,.slightly.more.independent.
traveller.who.puts.a.different.emphasis.on.certain.qualities..
such.as.flexibility,.value,.pricing,.and.free.time..At.Cosmos,.
we.don’t.think.the.cost.should.prevent.you.from.seeing.the.
destinations.you.have.been.dreaming.of.visiting..Instead,..
we.help.travellers.turn.their.dreams.into.reality!
IRISH EXPLORER 9-day.tour.from..
Dublin.to.Dublin
BEST OF THE NETHERLANDS 7-day.tour.from..
Amsterdam.to.Amsterdam
PRAGUE , VIENNA & BUDAPEST 9-day.tour.from..
Munich.to.Munich
LISBON, SEVILLE , & MADRID 9-day.tour.from..
Madrid.to.Madrid
HIGHLIGHTS OF MOROCCO 10 -DAY TOUR FROM CASABLANCA TO CASABLANCA
THE DREAM VACATION AT A DREAM PRICE
THAILAND EXPERIENCE 13 -DAY TOUR FROM BANGKOK TO CHIANG MAI
NEW
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE3 0
OUR BRANDS AND HOW TO SELL THEM
Monograms.all-in-one,.first-class.vacation.
packages.are.a.cut.above.going.on.your.own..
Each.package.comes.with.hand-selected.hotels,.
Monograms.Local.Host®.service,.exclusive.VIP.
sightseeing,.and.transportation,.which.includes.
first-class.trains..With.Monograms,.you.travel.in.
style.independently.without.going.it.alone.
A.better.way.to.travel
FIRST- CLASS VACATIONS | ALL- IN- ONE PACKAGES | CHOICE OF HOTELS, HAND -SELECTED
MONOGRAMS LOCAL HOST® | VIP SIGHTSEEING WITH EXPERT LOCAL GUIDES
SELECTION OF SPECIAL ACTIVITIES AND EXCURSIONS
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 3 1
OUR BRANDS AND HOW TO SELL THEM
A.better.way.to.travel
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE3 2
JUST GO. MONOGRAMS MAKES TRAVELLING THE WORLD THAT SIMPLEMonograms.is.so.unique,.so.one-of-a-kind.it.defies.all.travel.
categories..Combining.the.hassle-free.travel.of.an.escorted.tour.
with.all.the.freedom.of.an.independent.vacation,.Monograms.is.a.
better.way.to.travel..And.a.better.choice.
• HAND -SELECTED, CENTRALLY-
LOCATED HOTELS
• ON-SITE LOCAL HOST®
• VIP SIGHTSEEING (SKIP THE LINES)
• TRANSPORTATION BETWEEN CITIES
& DURING SIGHTSEEING
• BUFFET BREAKFAST DAILY
KEEP AN EYE OUT FOR
MONTHLY MONOGRAMS
WANDERLIST OFFERS IN
OUR #26 BI -WEEKLY E-MAIL
COMMUNICATION!
OUR BRANDS AND HOW TO SELL THEM
#26BI-WEEKLY
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 3 3
Show them our Monograms: A Better Way to Travel.video.
to.help.explain.the.difference.between.Monograms.and..
going.it.alone—and.how.Monograms.can.help!.View.it.on.
The.Travel.Agent.Portal.at.Agentlingo.ca,.or.contact.your.
Sales.Team.
ARE YOUR CLIENTS CONVINCED THEY CAN DO IT ON THEIR OWN?
A BETTER WAY TO TRAVEL
$1,000AVERAGE COMMISSION
Try earning that on a FIT!
10 MINUTESAVERAGE TIME TO BOOK
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE3 4
WHAT IS ALOCAL HOST ?
OUR BRANDS AND HOW TO SELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 3 5
AND WHY WILL YOUR CLIENTS LOVE HAVING ONE?
WHAT WILL YOUR LOCAL HOST® DO?
•. Greet.travellers.at.hotel.and..
help.them.get.settled.with..
room.and.bags
•. Provide.a.welcome.briefing..
with.a.destination.guide
•. Offer.their.recommendations..
and.insights
•. Remain.accessible.throughout..
your.client’s.stay.(via.lobby..
hours.and.phone)
•. Suggest.and.arrange.excursions
•. Ensure.VIP.sightseeing.goes..
without.a.hitch
•. Accompany.clients.to.and..
from.transfers.between.cities
WHAT’S SO GREAT ABOUT THE LOCAL HOST®?
•.Accessible.throughout..
your.client’s.trip
•.Proactive.&.service-oriented
•.Provides.local.expertise
•.Personalizes.your.client’s.vacation
•.Handles.on-trip.questions.and.
requests.(so.you.don’t.have.to)
•.Unique.to.Monograms
Even.the.most.seasoned.traveller.can.find.the.first.day.in.an.unfamiliar.city.challenging..To.put.travellers.at.ease.from.the.moment.they.arrive,.
Monograms.Local.Hosts®.are.there.to.welcome.our.guests,.help.them.get.the.lay.of.the.land,.answer.questions,.and.share.local.insights.
“After.10.years,.I.thought.I.had.mastered.the.art.of.travel.....however,.as.I.walked.
through.the.historical.districts.of.Milan,.I.longed.for.the.advantage.of.having.a.
local.expert.right.beside.me,.explaining.the.historical.and.cultural.significance.
of.each.item.I.was.glancing.upon..I.missed.Monograms’.Local.Hosts,.particularly.
Igor’s.vast.knowledge.of.Venice.and.Rafaela’s.warm.and.inviting.personality..I.pined.
for.the.safety.net.that.the.Local.Hosts.provided..But.most.of.all,.I.yearned.for.the.
structure.and.yet.freedom.that.Monograms.offered,.allowing.us.to.choose.what.we.
wanted.to.do.and.where.we.wanted.to.go..After.only.five.days.of.wandering.the.
streets.of.Venice.and.Stresa,.I.had.inadvertently.fallen.hook,.line,.and.sinker.for.the.
Monograms.experience.”
[ YVONNE IVANESCCU, PLANET.D,.ADVENTURE.TRAVEL.BLOG.]
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE3 6
IDENTIFYING MONOGRAMS TRAVELLERS
OUR BRANDS AND HOW TO SELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 3 7
LIFE MILESTONES
Look.for.clients.with.recent.or.upcoming.life.milestones..
For.most.of.your.clients,.a.special.occasion.—an.anniversary,.
birthday,.graduation,.honeymoon,.or.accomplishment.(like.a.
promotion)—will.be.the.reason.they’re.taking.the.plunge.to.
travel..We’ve.found.these.clients.to.be.perfectly.primed.for..
a.Monograms.vacation.
GREAT FOR FAMILIES
Thanks.to.our.young.travellers.discounts,.Monograms.is.a.
great.option.for.family.vacations:
FREE OF CHARGE•. Infants.under.2*
25% DISCOUNT•. Europe.vacations:.Children.2-11*
10% DISCOUNT•. Children.12-17*
*Children must meet age requirements on the departure date.
GIRLFRIENDS GETAWAY
Grab.the.girls.and.hit.the.road..Monograms.offers.a..
better.way.to.see.and.experience.a.destination,.without..
going.it.alone.
ARE YOUR CLIENTS NEW TO INTERNATIONAL TRAVEL?
Or are they crossing off their bucket list left and
right? Monograms.offers.all-in-one.first-class.vacation.
packages.that.fit.both.of.these.targets!.
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE3 8
ADD A MONOGRAMS PACKAGE TO OCEAN CRUISESMonograms independent travel packages are a perfect add-on for big ship cruisers!
OUR BRANDS AND HOW TO SELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 3 9
NEW! RIO DE JANEIRO GETAWAY
4.days.from.$949*,.daily.departures
NEW! SYDNEY GETAWAY
4.days.from.$969*,.daily.departures
NEW! LAKE COMO GETAWAY.
4.days.from.$1,060*
LIMA CITY GETAWAY
4.days.starting.from.$579*
BEIJING CITY GETAWAY
4.days.from.$639*,.daily.departures
BANGKOK CITY GETAWAY
4.days.from.$709*
MADRID GETAWAY.
4.days.from.$892*
PARIS GETAWAY.
4.days.from.$921*,.daily.departures
ROME CITY GETAWAY
4.days.from.$973*,.daily.departures
3-NIGHT CITY GETAWAYS FROM $579* PRE- OR POST-TOUR, RIVER CRUISE, OR OCEAN CRUISEMonograms.3-night.city.getaways.make.a.great.pre-.or.post-trip.addition.to.any.Globus.family.of.brands..
vacation,.and.they’re.ideal.for.big-ship.cruisers.who.want.to.spend.more.time.in.a.destination.
BARCELONA CITY GETAWAY4 DAYS FROM $1 ,128*, DAILY DEPARTURES
*The.starting.at.price.is.based.on.the.lowest.price.available.to.book..Price.is.per.passenger.based.on.double.occupancy.and.does.not.include.airfare..Pricing.may.vary.on.certain.dates.due.to.hotel.availability.
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE4 0
BETTER VIEWS ARE JUST THE
BEGINNING.
OUR BRANDS AND HOW TO SELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 4 1
AVALON FRESHSM
THE PERFECT PAIRING
Brothers Karl and Leo Wrenkh—two of Europe’s rising culinary stars—have
partnered with Avalon to present the latest concept in “haute cuisine.”
With the addition of Avalon FreshSM, travellers can guiltlessly indulge in a
mouthwatering menu that combines the freshest ingredients with surprising
flavours and a dash of innovation. With the philosophy of procuring
ingredients from small farms and local producers, the Wrenkh brothers bring
the passing landscape to the plate for an inspiring, fulfilling, and healthful
dining experience.
AVALON WATERWAYS TEAMS WITH THE WRENKH BROTHERS TO PRESENT AVALON FRESH .
OUR BRANDS AND HOW TO SELL THEM
SM
BEST RIVERCRUISE LINE
BEST RIVERCRUISE LINE
BEST CABINSIN RIVER CRUISING
TOP RIVERCRUISE LINE
TOP RIVERSHIPS
2015
Readers’ ChoiceAwards
• FINALIST • TOP RIVER SHIPS • FINALIST • TOP RIVER SHIPS • FINALIST • TOP RIVER SHIPS • FINA
LIST •
TOP R
IVER S
HIPS
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE4 2
THE LATITUDE OF ELEGANCE.THE LONGITUDE OF EASE.
What defines luxury? Is it the enjoyment of the good things in
life, or is it simply having things just the way you prefer them?
At Avalon Waterways, we navigate elegance and ease to bring
you the perfect degree of relaxed indulgence. On our river
cruises through Europe and Southeast Asia, we see luxury from
a unique point of view—and we invite you to do the same.
OUR BRANDS AND HOW TO SELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 4 3
AN AVERAGE FLEET OF 3 YEARS AND RIVER CRUISING’S ONLY PANORAMA SUITES, OFFERING:
Our giant floor-to-ceiling window is nearly 11' wide. And it opens almost twice as wide.
NEARLY 11'
OPENS7'
THE L ARGEST STANDARD WINDOWS IN RIVER CRUISING
with floor-to-ceiling, wall-to-wall views—more than 30% larger than the others.
A view instead of a wall—we’ve angled our beds so they face our giant window; which, in turn, allows for more suite and bathroom space.
T H E C O M P E T I T I O N
ROUGHLY 7'
4'
OPENS LESS THAN
Standard window is roughly 7’ wide, and opens less than 4’.
Unique Open-Air Balconies® with seven-foot openings allowing cruisers to make full use of the balcony experience in any season, without compromising room space.
A ship bathroom that doesn’t feel like a ship bathroom, with an enlarged shower, marble finishes, premium fixtures, marble tile, and L’Occitane® bath products.
A V A L O N
WATCH OUR COMPETITIVE VIDEO ON THE TRAVEL AGENT PORTAL TO LEARN MORE!
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE4 4
THE IDEA OF A BALCONY IS A GOOD THING.BUT AN EXTERNAL BALCONY IS NOT.
OUR BRANDS AND HOW TO SELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 4 5
If you take inside space to create an outside balcony you will sacrifice usable room space. That was not a sacrifice we were
willing to make. We reached a
conclusion on how to maximize
comfort, space, and views.
Our Open-Air Balcony® is the
ONLY balcony design that does not
compromise interior space. All river
cruise ships have to be the same
width to fit through the navigational
locks throughout Europe. So, if a
balcony was placed on the outside
of the stateroom, travellers would
lose a minimum of 30 sq. ft.
of livable space inside.
This is the space your clients would lose to a traditional balcony.
The Panorama Suite features a Wall-to-Wall Panoramic Window that measures 11’ wide.
At 200 square feet, the Panorama SuiteSM is more than 30% larger than industry standard.
AVALON’S ANSWER? IT’S SIMPLE.
S T A N D A R D A V A L O N S U I T E S H I P S ® B Y T H E N U M B E R S
ARE YOUR CLIENTS STILL NOT CONVINCED THAT AVALON OFFERS AN INCOMPARABLE ON-SHIP EXPERIENCE?
Show.them.the.Suite.Ships.of.Avalon.Waterways.video.to.demonstrate.the.Avalon.
difference..View.it.on.the.Travel.Agent.Portal.at.Agentlingo.ca.
MARKETING
TIP
BEDS FACEWINDOW81% SUITES81%* SMALLEST
STATEROOM SIZE172 sqft
OUR BRANDS AND HOW TO SELL THEM
*81% of Avalon Europe fleet features beds that face the window
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE4 6
ONE OF THESE THINGS
All river cruise ships tend to look alike from the outside … since they all need to go under the same bridges and the same locks.
Starting with “traditional balconies,” we had a better idea. We created the one-of-a-kind Open-Air Balcony® turning the entire
room into a balcony so guests can enjoy more space and better views.
Each Avalon Panorama SuiteSM features an 11-foot-wide wall of glass that slides open 7 feet to reveal a gaping, almost magical open-air experience.
But look closer and you’ll see they’re really quite different.
OUR BRANDS AND HOW TO SELL THEM
TH
EIR
S
OU
RS
11 FEET WIDE
OPENS 7 FEET
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 4 7
IS NOT LIKE THE OTHER
More Space = Less PeopleWhile competitors pack their ships,
we take a different approach.We’ve made our rooms bigger, so we have fewer people … leaving you with more space … and the freedom to enjoy the views all around our ship.
While competitors have just a few good rooms and a whole lotta tiny ones …
81% of our rooms are
suites*.
OUR BRANDS AND HOW TO SELL THEM
*81% of Avalon Europe fleet features beds that face the window
Which gives your clients views like this … … instead of this.
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE4 8
AVALON FLEET
IN SOUTHEAST ASIA, The all-suite Avalon Siem ReapSM
and Avalon MyanmarSM offer:
• No staterooms smaller than
245 sq. ft.—and all staterooms
are suites
• The industry’s only private,
Open-Air Balcony®
• A small size that allows the ships
to sail to areas unreachable by
other river cruise lines
• A maximum of just 36 guests
per voyage
• Spectacular service thanks to
a guest to crew ratio of 1.5/1
• Luxurious bathrooms, tons of
storage, and other amenities
you’d expect from Avalon
Waterways
Thanks.to.their.small.size,.the.Avalon Siem ReapSM.and.Avalon MyanmarSM.make.great.charter.options.
MARKETING
TIP
OUR BRANDS AND HOW TO SELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 4 9
E U R O P E F L E E T
Passengers: 166 | Crew Members: 47 | Deluxe Staterooms: 16 (172 sq. ft.)
Royal Suites: 2 (300 sq. ft.) | Panorama Suites: 65 (200 sq. ft.) | Length: 443 ft. | Decks: 4
AVALON IMPRESSIONSM, PASSION®, ILLUMINATION® & EXPRESSION® SUITE SHIPS®
Passengers: 128 | Crew Members: 37 | Deluxe Staterooms: 12 (172 sq. ft.)
Royal Suites: 2 (300 sq. ft.) | Panorama Suites: 50 (200 sq. ft.) | Length: 361 ft. | Decks: 4
AVALON TAPESTRY II®, IMAGERY II®, TRANQUILITY II®, ARTISTRY II®, POETRY II® & VISIONARY® SUITE SHIPS®
Passengers: 166 | Crew Members: 47 | Deluxe Staterooms: 16 (172 sq. ft.)
Royal Suites: 2 (300 sq. ft.) | Panorama Suites: 65 (200 sq. ft.) | Length: 443 ft. | Decks: 4
AVALON VISTASM & PANORAMASM SUITE SHIPS®
Passengers: 138 | Crew Members: 39 | Deluxe Staterooms: 65 (172 sq. ft.)
Avalon Suites: 4 (258 sq. ft.) | Length: 361 ft. | Decks: 4
AVALON FELICITY®, LUMINARY® & AFFINITY®
Passengers: 140 | Crew Members: 39 | Deluxe Staterooms: 68 (172 sq. ft.)
Avalon Suites: 2 (258 sq. ft.) | Length: 361 ft. | Decks: 4
AVALON CREATIVITY®
Year Built: 2015 | Passengers: 36 | Crew Members: 24 | Suites: 18 (245 sq. ft.)
Length: 200 ft. | Decks: 3
AVALON MYANMARSM SUITE SHIP®
Year Built: 2014 | Passengers: 36 | Crew Members: 24 | Suites: 18 (245 sq. ft.)
Length: 195 ft. | Decks: 2
AVALON SIEM REAPSM SUITE SHIP®
Year Built: 2013 | Deluxe Staterooms: 156 (301 sq. ft.) | Executive Suites: 34 (415 sq. ft.) | Junior Suites: 4 (323 sq. ft.)
Presidential Suites: 2 (1,140 sq. ft.) | Length: 465 ft. | Decks: 7
CENTURY LEGEND
Year Built: 2015 | Passengers: 44 | Crew Members: 24 | Naturalists: 4 | Amazonia Suites: 1 (597 sq. ft.) | Estuary Suites: 2 (253 sq. ft.)
Flora Staterooms: 10 (237 sq. ft.) | Fauna Staterooms: 9 (237 sq. ft.) | Length: 169 ft. | Decks: 3
AMAZON DISCOVERY
Year Reconstructed: 2000 | Passengers: 42 | Crew Members: 27 | Naturalists: 3 | Staterooms: 21
Length: 166 ft. | Decks: 3
ISABELA II
A S I A & S O U T H A M E R I C A F L E E T
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE5 0
AVALON SUITE SHIPS® EUROPE STATEROOMS STATEROOM AMENITIES
• Comfort Collection BedsSM, featuring premium memory foam mattress toppers with special construction for increased air flow and ventilation
• Egyptian super-combed cotton linens, blankets & European-style duvets
• Soft & firm pillows
• Choice of bed configuration—two twins or one queen or (Royal Suite only) one king
• Nightly turn-down service
• Bathrobes & slippers
• Bedside tables with reading lamps
• Large private bathroom featuring full shower with glass door, hairdryer & premium L’Occitane® bath products
• Floor-to-ceiling sliding-glass door with French Balcony (all suites & most staterooms)
• Spacious 3-door closets with shelves for ample storage
• Easy under-bed luggage storage
• Flatscreen satellite TV with movie channel
• Alarm clock
• Writing desk/vanity with mirror & comfortable chair
• Complimentary Wi-Fi access
• Direct-dial telephone
• Well-stocked minibar
• Complimentary bottled water
• In-room safe
• Individual climate control
• Continental breakfast & beverage room service available (service charge applies)
OUR BRANDS AND HOW TO SELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 5 1
300 SQ. FT. ROYAL DECK
200 SQ. FT. ROYAL & SAPPHIRE DECKS Category B, A, P
EntrywayDoor
Soundproof Separation Walls
Floor-to-Ceiling Sliding-Glass Door
Wall-to-Wall Panoramic Window creating an Open-Air Balcony®
Soundproof Separation Walls
EntrywayDoor
Window
Wall-to-Wall Panoramic Window creating an Open-Air Balcony®
EntrywayDoor
Windows
Soundproof Separation Walls
172 SQ. FT. INDIGO DECK Category D & E
ROYAL SUITES
PANORAMA SUITES SM
DELUXE STATEROOMS
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE5 2
PACK YOUR PASSIONS. AVALON SPECIAL INTEREST RIVER CRUISES.When packing your polos and pashminas, there’s no reason to leave your passions
and pursuits behind. Your eye for impressionist brushstrokes—bring it along. Your
appreciation for a well-crafted pilsner—no need to leave it behind. Your insatiable
appetite for the world’s most fascinating chapters of history—you can pack that too.
Unite your favourite pasttimes on special interest river cruises, such as:
CULINARY & WINE APPRECIATION • ACTIVE DISCOVERY
BEER CONNOISSEUR CRUISES • WORLD WAR HISTORY
MUSIC AND OPERA • ART & IMPRESSIONIST • FESTIVE TIME • AND MORE!
OUR BRANDS AND HOW TO SELL THEM
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 5 3
Active Discovery Cruises:
NEW EXPERIENCES FOR THE ACTIVE AND THE ENERGETIC.Everyone travels to see new things,
but many travel to do new things
as well. With the introduction of
our new Active Discovery on the
Danube cruises, travellers can now
hike, bike, and even explore their
way through the scenic and historic
wonders of the world. Travellers can
opt for guided bicycle excursions
or set their own pace along the
banks of legendary rivers, through
aromatic orchards, and down
vibrant city streets.
CHOICE OF SIGHTSEEING PACE:
I N D E P E N D E N TBasic orientation with the must-sees, then time to explore individually
T R A D I T I O N A LThe great on-shore sightseeing your clients have always enjoyed
L E I S U R E L YTake it slow, and take it all in
SHORE EXCURSIONS
ARE:
ALWAYS INCLUDED IN THE PRICE
OPERATED BY GLOBUS • Certified Local Guides,
Cruise Directors, and
Naturalists (in the
Galápagos Islands)
enhance each
on-shore experience
• Daily port lectures
MAKE EXCURSIONS MORE ACTIVE THROUGH OPTIONAL BIKING TOURS OR WITH OUR COMPLIMENTARY NORDIC WALKING STICKS OR BIKES ON BOARD
INCLUDED IN EUROPEAN PORTS
• Complimentary headsets
always available
• VIP access into key destinations
• Cruise Director can
recommend, reserve, and
personalize the experience
• Gratuities for Local Guides
on included excursions
OUR BRANDS AND HOW TO SELL THEM
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE5 4
GROUP &SPECIALTYTRAVEL
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 5 5
GROUP TRAVEL & SPECIALTY MARKETS
GROUPS & SPECIALTY TRAVEL
MAKES A GROUP
LANDFor.most.of.our.land.vacations,.
all.you.need.is.eight.paid.
travellers.to.begin.receiving.
generous.discounts.for.the..
eighth.person.
.RIVER.CRUISEOne.travels.free.with.just.
nine.paid.travellers.on.select.
river.cruises,.and.our.group.
allowances.grow.with.your.
group.
AIRDid.you.know.that.the.group.
allowance.can.even.extend.to..
air?.When.you.book.air.for.your.
group.travellers,.you.can.receive.
free.flights.(Europe.only)!
WE OFFER MANY ENTICING INCENTIVES FOR GROUPS, SUCH AS:
ONLINE GROUP MANAGEMENTManage your groups online just like individuals. Apply payments,
add TSA information, book optionals, and much more!
VISIT THE TRAVEL AGENT PORTAL
At Agentlingo.ca (Under MANAGE BOOKING)
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE5 6
GROUPS & SPECIALTY TRAVEL
GET YOUR GROUP TO GO
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 5 7
GROUPS & SPECIALTY TRAVEL
YOU’VE BOOKED A GROUP. NOW WHAT?
PERSONALIZED TRAVEL SHOW
From.our.experience,.a.travel.show.is.the.single.most.effective.tactic.to.
materialize.your.group...Open.your.office.or.home,.or.book.a.private.venue.that.
complements.the.destination...A.travel.show.can.bring.to.life.the.destination.and.
get.potential.travellers.excited.about.joining.your.group.(and.making.a.deposit)!...
If.you.have.a.group.of.20.or.more,.invite.your.Globus.family.of.brands.Business.
Development.Manager.to.provide.an.inspirational.presentation.of.the.destination.
and.itinerary.as.well.as.a.live.Q&A.session.......
Have.people.in.different.provinces.interested.in.joining.your.group?.OR.are.people.
interested.but.couldn’t.make.the.show?.Try.an.online.presentation.and.conference.
call.instead....
CHECKLIST FOR THE
PERFECT TRAVEL SHOW
Lock.down.a.location,.date,..
and.time.
Reach.out.to.your.Globus..
family.of.brands.Sales.Team..
to.see.if.they.can.attend.and.
present.to.your.group.
Finalize.your.theme:.include.food.
and.beverages.to.be.served,.
decorations,.door.prizes,.music,.etc.
Send.invitations..Marketing.
material.is.available.at.
Agentlingo.ca,.or.contact.your.
Sales.Team.for.ideas.
Start.promoting.your.show..
Again,.utilize.our.marketing.
materials!
Continue.to.promote.your.event.
online..Set.up.a.Facebook.Event.
page.and.Twitter.account.for.your.
group,.and.e-mail.another.round.
of.invitations.
Put.the.finishing.touches.on.your.
PowerPoint.presentation,.which.
you’ll.present.to.your.audience.
during.the.show.
Finalize.all.marketing.material.
for.your.show.and.your.follow-up.
plan.for.attendees.
GET.YOUR..GROUP.TO..GO.GUIDE
D O W N L O A D O U R
.“Get.Your.Group.to.Go”.Guide..
for.tips,.hints,.and.our.recipe.for.
the.perfect.travel.show.
1
GET YOURGROUP TO GO
GUIDE
Available on
Go.to.our.marketing.portal,.The.Source,.available.via.the.Travel.Agent.Portal..You.can.access.free.marketing.materials.to.promote.your.group.like.customizable.e-mails,.direct.mail,.and.more!
MARKETING
TIP
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE5 8
GROUPS & SPECIALTY TRAVEL
CUSTOM GROUP TOURS& CHARTERS
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 5 9
GROUPS & SPECIALTY TRAVEL
DESPITE OUR WIDE VARIETY OF VACATION OPTIONS, WE KNOW THAT THERE ARE TIMES WHEN ONLY A CUSTOM TOUR WILL SATISFY THE NEEDS OF YOUR CLIENTS.
That’s.why,.if.you.have.at.least.20.travellers,.we.will.work.with.you.to.create.a..
custom.tour.itinerary.that.is.as.special.as.your.group..We.will.provide.you.with.a..
net.quotation.(no.group.allowance).to.deliver.the.best.value.while.still.exceeding.
your.group’s.expectations.
TYPES.OF..CUSTOM.VACATIONS
MONOGRAMS PRE- AND POST-
CRUISE PACKAGES
Is.your.group.sailing.on.an.ocean.
cruise,.but.would.like.to.spend.some.
additional.time.in.the.destinations.
they’re.visiting?.We.can.arrange.single.
or.multi-night.pre-.and.post-cruise.
stays.
FULL-SHIP CHARTERS WITH
AVALON
Charter.an.entire.sailing.for.your.
group.of.128+.travellers..Have.a.
smaller.group?.It.only.takes.36.
travellers.to.charter.the.Avalon.Siem
ReapSM.on.the.Mekong.or.the.Avalon
MyanmarSM on.the.Irrawaddy.
CUSTOM..TOUR.E-BROCHURE
F O R A D D I T I O N A L I D E A S , .
sample.itineraries,.and.more.
information,.download.our.custom.
tours.eBrochure..And.to.access..
our.custom.tour.request.form.and.
other.important.information,.visit..
the.Travel.Agent.Portal.at.
Agentlingo.ca.2
CUSTOM GROUP TOURS
MO
RA
INE
LA
KE
| AL
BE
RT
A, C
AN
AD
A | P
18
Available on
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE6 0
RELIGIOUS TRAVEL
GROUPS & SPECIALTY TRAVEL
AN ENRICHING EXPERIENCEGlobus.and.Cosmos.make.religious.travel.an.enriching.
experience.filled.with.fellowship,.outreach,.enhanced.personal.
faith,.and.divine.memories..Our.itineraries.not.only.have.time.
set.aside.for.personal.reflection,.many.also.include.religious.
services/Mass.throughout.each.journey...Should.services/Mass..
not.be.included.on.a.tour.itinerary,.your.clients.will.have.allotted.
free.time.to.attend.religious.services.as.they.choose.
PRIEST, PASTOR, CLERGY, RABBI, OR RELIGIOUS STAFFYour.group’s.spiritual.leader.can.travel.for.free..Contact.us.for.
more.information.
RELIGIOUS TRAVEL BROCHUREGlobus.and.Cosmos..
offer.a.variety.of..
faith-based.itineraries..
Request.or.download..
our.Religious.Travel.
brochure.for.detailed.
itinerary.information.
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 6 1
OBERAMMERGAU 2020 IS NOT TOO FAR AWAYTHE QUAINT EUROPEAN VILLAGE
of Oberammergau is world famous for
the Spectacular Passion Play performed
by its residents just once every decade.
Keeping a pledge made nearly 400 years
ago, this reenactment of the crucifixion
of Christ preserves the health and
well-being of its residents to this day.
Globus once again leads the way in
bringing the legendary Oberammergau
experience to travellers. For this 2020
event, we will offer a variety of special
vacations that include the Passion Play
experience.
VISIT OBERAMMERGAU.COMSign up to receive updates leading up to the big event.
GERMANY: THE EUROPEAN REFORMATION
11.days.from.$3,239*,.based.on.May.10.&.Oct.23,.2017
GREECE.&.TURKEY: FOOTSTEPS OF APOSTLE PAUL
10.days.from.$3,139*,.based.on.Apr.9,.Oct.8,.15.&.22,.2017
ISRAEL.&.JORDAN: JOURNEY THROUGH THE HOLY LAND
9.days.from.$3,175*,.based.on.Jul.3,.10,.17.&.24,.2017
IRELAND: LEGACY OF ST. PATRICK
10.days.from.$2,979*,.based.on.May.15.&.Sep.25,.2017
ITALY: GRAND CATHOLIC ITALY
10.days.from.$3,479*,.based.on.Apr.10.&.Oct.9,.2017
SPAIN,.PORTUGAL.&.FRANCE: MARIAN SHRINES OF EUROPE
14.days.from.$3,469*,.based.on.Apr.1.&.Sep.30,.2017
MEXICO: MEXICO & OUR LADY OF GUADALUPE
6.days.at.$1,939*,.based.on.May.13.&.Dec.9,.2017
NEW! POLAND: SPIRITUAL HIGHLIGHTS OF POLAND
8.days.from.$1,557*,.based.on.Mar.19,.2017
ITALY: SPIRITUAL HIGHLIGHTS OF ITALY
9.days.from.$1,687*,.based.on.Oct.24,.2017
SPAIN,.PORTUGAL.&.FRANCE:
FÁTIMA, LOURDES & SHRINES OF SPAIN
12.days.from.$1,817*,.based.on.Nov.28,.2017
SHRINES OF FRANCE & LOURDES
12.days.from.$2,428*,.based.on.Mar.31;.Jun.23.&.Jul.28,.2017
ISRAEL.&.JORDAN:
HOLY LAND DISCOVERY
8.days.from.$1,856*,.based.on.Nov.10,.17;.Dec.8,.15.&.22,.2017
BIBLICAL ISRAEL
8.days.from.$1,882*,.based.on.Feb.3.&.10,.2017
GROUPS & SPECIALTY TRAVEL
FAITH-BASED VACATIONS 2017
*The.starting.at.price.is.based.on.the.lowest.price.available.to.book..Price.is.per.passenger.based.on.double.occupancy.and.does.not.include.airfare..Pricing.may.vary.on.certain.dates.due.to.hotel.availability.
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE6 2
PROGRAMS& INCENTIVES
THE TRAVEL AGENT DISCOUNT QUALIFICATIONS AND APPLICATION ARE AVAILABLE AT
Agentlingo.ca or call 888.268.1928.
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 6 3
PROGRAMS & INCENTIVES
BRAND DESTINATION AGENT DISCOUNT COMPANION DISCOUNT AVAILABLE UNTIL
Europe, North America
(excludes.Hawaii)
50%.
(off.land.price)
50%.(off.land.price;.
1.companion.max)
60.or.fewer.days.from.
departure.date
Europe, North America .25%.
(off.land.price)
25%.(off.land.price;.
1.companion.max)
61.or.more.days.from.
departure.date
Europe, North America
(excludes.Hawaii)
50%.
(off.land.price)
50%.(off.land.price;.
1.companion.max)
60.or.fewer.days.from.
departure.date
Europe, North America25%.
(off.land.price)
25%.(off.land.price;.
1.companion.max)
61.or.more.days.from.
departure.date
Europe.
(excludes.Royal.Suites)
60%.
(off.land/cruise.price)
60%.(off.land/cruise.price;..
1.companion.max)
60.or.fewer.days.from.
departure.date
Europe
(excludes.Royal.Suites)
40%.
(off.land/cruise.price)
40%.(off.land/cruise.price;.
1.companion.max)
61.or.more.days.from.
departure.date
TRAVEL AGENT DISCOUNT POLICY
GROUP DISCOUNTSAgents.escorting.a.group.of.eight.or.more.full-paying.Globus.or.
Cosmos.travellers.can.receive.up.to.50%.off..A.companion.can.
receive.25%.off..For.Avalon.Waterways,.agents.escorting.a.group.
of.16.or.more.full-paying.travellers.will.qualify.for.a.60%.discount.
OPTIONAL EXCURSIONSAgent.and.one.companion.will.receive.25%.off.optional.
excursions.purchased.during.approved.travel.agent.discount.
tours..No.discount.on.optional.excursions.purchased.while..
on.Monograms.vacations,.vacations.with.a.cruise.of.three..
or.more.nights,.Middle.East,.Asia,.South.Pacific,.South.and.
Central.America,.East.and.South.Africa,.Turkey,.Alaska,.Mexico,.
Iceland,.Hawaii,.or.on.any.full-day.optional.excursions.in.London..
EXCLUSIONSMaximum.of.25%.reduction.on.tours.operating.in.Hawaii,.
Mexico,.Asia,.South.Pacific,.South.and.Central.America,.East..
&.South.Africa,.Turkey,.the.Middle.East,.the.Galápagos.Islands,.
and.all.Monograms.vacations.
QUALIFICATIONSAgents.only.need.five.travelled.passengers.in.the.last.year.
to.qualify,.a.current.IATA/CLIA.card.and.a.letter.supporting.
employment.on.company.letterhead.
VISIT AGENTLINGO.CA TO FILL OUT FORMS AND SUBMIT.
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE6 4
PROGRAMS & INCENTIVES
TAXES.&.FEESAt.times,.we.offer.promotional.savings.on.
air-inclusive.vacations..The.air.portion.of.
these.bookings.is.non-commissionable..
All.government-imposed.taxes,.fees,.
and.fuel.surcharges.are.included.in.the.
air.price.regardless.of.air.type.selected..
Information.on.carrier.baggage.fees.will.
be.provided.at.time.of.booking,.or.you.
may.visit.www.iflybags.com.for.up-to-
date.baggage.pricing/restrictions..
INTRA-VACATION AIR
An.additional.$250.per.person,..
non-refundable.deposit.is.required..
for.certain.packages.with.intra-vacation.
air,.as.noted.in.the.itinerary..Applicable.
land.and.air.deposits.are.also.required.
at.time.of.booking..Intra-Vacation.Air..
is.non-refundable.after.final.payment.
HOW WE SELECT FLIGHTS
In.most.cases,.a.choice.of.carriers.and.
flight.schedules.will.be.offered,.as.well.
as.price.points.to.choose.from.when.
selecting.flights..The.air.schedule.will.
be.provided.at.the.time.of.booking.
(schedules.are.subject.to.change.by.
carriers)...Since.seats.for.our.low-cost.
airfares.fill.quickly,.we.urge.you.to.book.
early..Air-inclusive.reservations.cannot.
be.made.later.than.10.days.prior.to.
departure..Additional.rules.may.apply..
Although.we.will.try,.we.cannot.always.
honour.carrier.or.flight.preferences.
•..Purchased.as.a.published.fare.directly.
from.the.airline..This.will.enable.you.
and.your.clients.to.purchase.air.and.
land.from.one.company.(us!).
•..Airport.transfers.are.included.on.
published/brochure.dates.
•..Due.to.the.low.pricing.and.non-
refundable.aspect,.this.air..
option.is.non-commissionable.
•..Complete.TSA.information,.full.air.
payment,.air.service.fee,.land.deposit,.
and.Travel.Protection.payment.must.
be.provided.at.time.of.booking.
•..There.is.a.non-refundable.$80.per.
person.service.fee.
•..Voluntary.changes.(e.g.,.name.or.date.
changes).will.only.be.permitted.same.
day.as.purchase.(due.to.air.being.
ticketed.instantly).
•..Standard.$250.land.deposit.required.
FLEX AIR*
*Some.vacations.may.only.offer.one.air.type.option
YOU AND YOUR CLIENTS HAVE A CHOICE OF AIR OPTIONS* FOR INDIVIDUALS
BOOKING AIR IS EASY WITH THE GLOBUS FAMILY OF BRANDS
•..This.air.program.utilizes.the.Globus.
family.of.brands’.air.contracts.
. with.multiple.air.vendors.
•..Airport.transfers.are.included.on.
published/brochure.dates.
• Commissionable at 5%! •..Refundable.with.standard.penalties.
•..No.service.fee.
•..Standard.$300.air.deposit.plus.$250.
land.deposit.required.
•..Full.air.and.land.deposit.guarantees.
air.pricing.from.any.subsequent.
increases.
•..Allows.flexibility.for.any.future.air.
changes,.subject.to.
revision.fees.and/or.airline-imposed.
change.or.cancellation.fees.
•..Full.TSA.information.is.required.within.
10.days.of.booking.Flex.Air.
INSTANT PURCHASE AIR*
MAY OFFER ADDITIONAL AIRLINE OPTIONS BUT HAS MORE RESTRICTIONS
ALLOWS FLEXIBILITY IF TRAVELLERS WANT TO MAKE CHANGES TO THEIR VACATION SCHEDULE
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 6 5
PROGRAMS & INCENTIVES
AIR IS COORDINATED
with.travellers’.
vacation.dates
FREE AIRPORT
TRANSFERS INCLUDED
(on.brochure.
dates)
COMPETITIVE PRICES without..
any.hassle
GUARANTEED
air.pricing.
upon.full.land/
air.deposits
STOPOVERS
We.are.happy.to.look.at.stopover.options.for.
either.the.outbound.or.return.flight..Most.regions.
allow.stopovers.with.minimal.additional.cost.to.the.
international.air.
BOOKING AIR OUTSIDE OF 330 DAYS PRIOR TO DEPARTURE
Air.that.is.too.far.out.to.book.is.put.on.request,.
and.the.best.available.Flex.Air.will.be.booked.
automatically.when.air.inventory.is.available...
A.flight.itinerary.and.pricing.will.be.sent,.but.if..
the.scheduled.booking.is.not.desirable,.contact.us..
as.soon.as.possible.to.inquire.about.a.revision.
UPGRADES
We.offer.Premium.Economy.and.Business.Class.
options.either.roundtrip.or.one-way.for.most.of.our.
itineraries.with.either.Flex.Air.or.Instant.Purchase.Air.
AIR BETWEEN BACK-TO-BACK TOURS
We.may.be.able.to.secure.flight.segments.between..
air.inclusive.back-to-back.tours..This.must.be.
requested.at.the.time.of.the.initial.booking.
AIRLINE SCHEDULE CHANGES
Most.air.itineraries.will.realize.at.least.one.schedule.
change.during.the.life.of.the.booking,.some.many.
more..Significant.changes.are.reviewed.manually.
to.ensure.the.best.schedule.is.secured.that.meets.
Globus.family.of.brands.airport.transfer.windows...
A.revised.itinerary.will.be.sent.via.email,.but..
if.the.new.schedule.is.not.acceptable.for.your..
clients,.please.contact.Reservations.as.soon.as.
possible.to.ask.about.revisions.
SECURING SEAT ASSIGNMENTS
The.best.available.seats.are.requested.at.the.time.
of.the.reservation..Not.all.air.segments.allow.for.
advance.seat.assignment,.and.may.be.reserved.only.
at.airport.check-in.or.for.purchase.from.the.airline.
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE6 6
GIVING BACK!
WHEN YOUR CLIENTS GO WITH US, THEY ALSO GIVE BACK.
MAKE-A-WISH®.
Monograms.is.a.proud.sponsor.of.Make-A-Wish, providing.free.
vacations.and.discounted.travel.packages.to.help.grant.travel-related.
wishes.for.seriously.ill.children.nationwide..
TOURISM CARESTM.
We’ve.partnered.with Tourism Cares.to.fund.worldwide.preservation..
and.restoration.projects.in.places.like.Redwoods.National.Park,.
Boston’s.Freedom.Trail,.the.Mountain.Institute.of.Peru,.and.others...
And.we’re.proud.to.help.fund.the.ChildSafe.Network.to.support.the.
welfare,.advancement,.and.safety.of.children.in.Siem.Reap,.Cambodia.
SOUTH AFRICAN NATIONAL PARKS HONORARY RANGERS.
We’re.honoured.to.support.the.South African National Parks
Honorary Rangers.program,.to.help.fight.rhino.poaching.
LANDMINE DESIGN.
We.are.a.proud.supporter.of.LandMine Design, a.non-profit.
organization.working.with.women.from.a.tiny.village.in.Cambodia..
to.give.them.an.opportunity.to.earn.a.living.by.creating.unique..
jewelry.out.of.rolled.paper.beads.
WILDLAND FIREFIGHTER FOUNDATION.
We’re.honoured.to.support.the.Wildland Firefighter Foundation—
helping.families.of.firefighters.killed.or.injured.in.the.line.of.duty.
AGENTLINGO.CA | RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, ext. 2 | INSIDE SALES: 888.268.1928 | 6 7
OUR FAMILY CARES.
GIVING BACK!
STEPHANIE, 17 Rare Genetic Disorder
I WISH TO GO TO AUSTRALIA
IN NOVEMBER, WE SENT STEPHANIE ON A WISH TO AUSTRALIA.
Monograms.Canada.is.honoured.to.assist.Make-A-Wish®.Canada.
in.granting.children.with.life-threatening.medical.conditions.their.
international.travel.wishes..Bringing.families.together.to.experience.some.
of.the.world’s.most.remarkable.destinations.is.what.we.do.best..We.are.
happy.to.help.make.the.wishes.of.equally.remarkable.children.come.to.life.
It’s.no.surprise.that.Stephanie,.who.aspires.to.be.a.marine.biologist,.
found.her.favourite.part.of.the.trip.to.be.an.excursion.to.the.Great.Barrier.
Reef.where.she.was.able.to.get.a.behind-the-scenes.tour.with.a.marine.
biologist..She.also.enjoyed.a.meet.and.greet.with.a.friendly.kangaroo.and.
thoroughly.enjoyed.the.tropical.weather.
| GLOBUS FAMILY OF BRANDS | TRAVEL AGENT GUIDE6 8
RESERVATIONS: 800.268.1639 | GROUPS: 800.268.1639, EXT. 2 | INSIDE SALES: 888.268.1928
AG E N T L I N G O.C A