VCE VET INFORMATION, DIGITAL MEDIA AND TECHNOLOGY
Written examination
Thursday 9 November 2017 Reading time: 9.00 am to 9.15 am (15 minutes) Writing time: 9.15 am to 10.45 am (1 hour 30 minutes)
QUESTION AND ANSWER BOOK
Structure of bookSection Number of
questionsNumber of questions
to be answeredNumber of
marks
A 20 20 20B 18 18 70
Total 90
• Studentsarepermittedtobringintotheexaminationroom:pens,pencils,highlighters,erasers,sharpeners,rulersandonescientificcalculator.
• StudentsareNOTpermittedtobringintotheexaminationroom:blanksheetsofpaperand/orcorrectionfluid/tape.
Materials supplied• Questionandanswerbookof20pages• Answersheetformultiple-choicequestions
Instructions• Writeyourstudent numberinthespaceprovidedaboveonthispage.• Checkthatyournameandstudent numberasprintedonyouranswersheetformultiple-choice
questionsarecorrect,andsignyournameinthespaceprovidedtoverifythis.• AllwrittenresponsesmustbeinEnglish.
At the end of the examination• Placetheanswersheetformultiple-choicequestionsinsidethefrontcoverofthisbook.
Students are NOT permitted to bring mobile phones and/or any other unauthorised electronic devices into the examination room.
©VICTORIANCURRICULUMANDASSESSMENTAUTHORITY2017
SUPERVISOR TO ATTACH PROCESSING LABEL HEREVictorian Certificate of Education 2017
STUDENT NUMBER
Letter
2017VETIDMTEXAM 2
SECTION A – continued
Question 1Whenprotectingemailssentviatheinternet,theusershouldA. encrypttheemail.B. printtheemailandthendeleteit.C. deletetheemailafterithasbeensent.D. cctheemailtoanotheremailaccount.
Question 2Justine’sfamily,whichincludesRoger,Nick,MegandtheirpetdogRover,hasanewwirelessrouter.Thefamilyneedsapasswordfortherouter.Whichoneofthefollowingisthebestpasswordforthefamily?A. just07meg#$B. just12MegNiC. rover34#nickD. JnMr92$RmNj
Question 3Whichlistcontainsonlyoperatingsystem(OS)bootmedia?A. SSD,HDD,DVD,CD,USBB. NTFS,USB,HDD,SSD,ERDC. USB,CD,DVD,SSD,FAT32D. ERD,SSD,DVD,CD,FAT32
Question 4Acomputertechnicianatalocalbankishavingproblemswithsomecommercialsoftware.ThemostusefulsourceofinformationforfindingasolutiontothisproblemwouldbeA. reports.B. brochures.C. onlinehelp.D. projectspecifications.
SECTION A – Multiple-choice questions
Instructions for Section AAnswerall questionsinpencilontheanswersheetprovidedformultiple-choicequestions.Choosetheresponsethatiscorrect orthatbest answers thequestion.Acorrectanswerscores1;anincorrectanswerscores0.Markswillnot bedeductedforincorrectanswers.Nomarkswillbegivenifmorethanoneansweriscompletedforanyquestion.
3 2017VETIDMTEXAM
SECTION A – continuedTURN OVER
Question 5ThemosteffectivewaytostopintrudersfromgainingelectronicaccesstoaspecificnetworkisA. afirewall.B. encryption.C. ausernameandpassword.D. locksandbarsonwindows.
Question 6Alargeorganisationwantstoupdateitswebsitetoshowclientshowtouseitsnewaccountingsoftware.ThemostsuitableformofuserdocumentationwouldbeaA. tableofcontents.B. HelpDeskguide.C. quickstartguide.D. technicalmanual.
Question 7Whyisreviewingclientfeedbackanimportantpartofanorganisation’slong-termstrategy?A. toensuretheorganisationgetspaidB. sotheclientfeelsthattheorganisationcaresC. toensuretheorganisationimprovesitsservicenexttimeD. itismandatedbylawthattheorganisationprovidesfeedbacktotheclient
Question 8Elouisewantstocheckthenetworkcardonaclient’scomputer.Shedecidestoperformanetworkloopbacktestfromthecommandline.WhichoneofthefollowingcommandsshouldElouiseuse?A. test-loopbackB. ping127.0.0.1C. pinglocal-hostD. ping202.131.95.30
Question 9Davesh’sDineristriallinganewonlineorderingsystemforitstakeawayfoodmenu.Whatformshouldtheinstructionstaketohelpcustomersplaceanaccurateorder?A. adownloadablePDFfilewithwritteninstructionsB. aninstructionbookletthatcanbeemailedtothecustomerC. alinktoasetofinstructionsatthebeginningoftheorderformD. astep-by-stepexplanationofwhattodoateachstageoftheorder
Question 10AnadvantageofusingvirtualmemoryinconjunctionwithphysicalmemoryisthatA. theOSwillbefaster.B. filesarestoredmoresecurely. C. moredatacanbeaccessedbytheOSatanyonetime.D. memoryismaintainedwhenthecomputeristurnedoff.
2017VETIDMTEXAM 4
SECTION A – continued
Question 11RossrunshisownICTsupportbusinessandhasjustwonthecontracttosupportthelocalhospital.Hisfirsttaskistoimplementanewdatabasemanagementsystem.Rosshasgainedapprovaltoimplementthesolution.Whatmusthedonext?A. Investigateanddocumentthesolution.B. Confirmsoftware,hardwareand/ornetworkrequirementswiththeclient.C. Investigateanddocumenttheamountoftechnicalsupporttheclientneeds.D. Documentadditionalrequirementsidentifiedintheinvestigationandreferthemtotheclient.
Question 12WhichoneofthefollowingwillallowanICTsupportbusinesstoassesstheleveloftechnicalexpertiseneededbyaclient?A. thebusinesshoursoftheclientB. thecostsassociatedwiththesupportC. theactualtasksthatwillbeconductedD. thenumberofholidaysthatareincludedinthesupport
Question 13WhatdoesCAT6UTPreferto?A. Category6UniversalTwistedPairB. Category6UnshieldedTwistedPairC. Catalogue6UniversalTwinedParityD. CableandTelephone6UnshieldedTwistedPair
Question 14TheKatamatiteRadioNetworkingCompany(KRNC)maintainsthecommunicationsequipmentforGoulburn–MurrayUniversity’s(GMU)wideareanetwork(WAN).Theannualmaintenancefortheequipmentisnowdue.Itwillinvolveathree-houroutage,duringwhichtimeallWANlinksbetweenthedifferentuniversitycampuseswillnotfunction.Whichoneofthefollowingoffersthebestconditionsfortheworktobecompleted?
Timing Communication
A. between9.00amandmiddayonThursday
afteraletterofconfirmationfromGMUtoKRNChasbeenreceived
B. between9.00pmandmidnightonMonday
afteraletternotifyingGMU’sICTdepartmenthasbeensent
C. between9.00amandmiddayonSunday
none
D. between3.00pmand 6.00pmonFriday
afteraletterofconfirmationfromtheGMUStudentCouncilhasbeenreceived
5 2017VETIDMTEXAM
SECTION A – continuedTURN OVER
Question 15Miahasacomputerwith1GBofRAM.Shefrequentlyusesthefollowingapps.
App Memory required (MB)
wordprocessor 150
desktoppublisher 800
spreadsheet 300
database 400
Game1 350
Game2 250
Game3 450
Ifthevirtualmemoryissetat512000KB,whatisthemaximumnumberofappsMiacanrunatthesametime?A. 4B. 5C. 6D. 7
Question 16At10.00am,anICTtechnicianissimultaneouslysentfourissuestodealwith:• CEO–TheCEOcannotaccesstheirsocialmediaaccount.• payroll–Theaccountantcannotuploadpayrolldetailsthataredueatthebankby2.00pm.• dataprojector–Theboardroom’sdataprojectormustberepairedbeforeanimportantmeetingthat
evening.• fileserver–Thefileservercontainingtheinventorydatabaseisdown.
Whichofthefollowingisthebestorderinwhichtosolvetheseissues,giventhat‘1’indicatesthehighestpriorityand‘4’indicatesthelowestpriority?
1 2 3 4
A. payroll fileserver dataprojector CEO
B. dataprojector payroll fileserver CEO
C. fileserver CEO dataprojector payroll
D. CEO fileserver dataprojector payroll
2017VETIDMTEXAM 6
SECTION A – continued
Question 17ThePdfDocViewprogramcanopenPDFdocumentsforviewingandediting.Itcancheckforupdatesovertheinternet,andautomaticallydownloadandinstallthem.However,whenattemptingtodownloadthelatestupdate,theerrormessagebelowappeared.
Unable to verify the compressed installfile PdfDocView_6-0-45-18.rar
Error:
Totroubleshootthisproblem,thecorrectprocedureistoA. uninstallthePdfDocViewprogramandthenreinstallit.B. rebootthecomputerandtrytodownloadtheupdateagain.C. uninstallthePdfDocViewprogramandtheninstalladifferentPDFeditingprogram.D. reviewtheFrequentlyAskedQuestions(FAQs)onthePdfDocViewprogram’swebsite.
Question 18Adviceisbeinggiventoaclientonasoftwaresolution.Whatistheappropriateorderofevents?(Note:Notallstepsareincluded.)A. Arrangeatimewiththeclientforthesupporttotakeplace. Providedocumentationtotheclient. Confirmsoftwarerequirements. Obtainclientapproval. Provideone-on-oneinstruction. Documentasolution.
B. Investigateasolution. Documentasolution. Obtainclientapproval. Arrangeatimewiththeclientforthesupporttotakeplace. Provideone-on-oneinstruction. Providedocumentationtotheclient.
C. Documentasolution. Discussandagreeontheleveloftechnicalsupport. Provideone-on-oneinstruction. Investigatetechnicalsupport. Confirmsoftwarerequirements. Investigateasolution.
D. Investigateasolution. Provideone-on-oneinstruction. Investigatetechnicalsupport. Documentasolution. Obtainclientapproval. Discussandagreeontheleveloftechnicalsupport.
7 2017VETIDMTEXAM
END OF SECTION ATURN OVER
Question 19DeiterhaspurchasedapreconfiguredVOIPadaptor.Hepluggeditintohisinternetrouter,asinstructedinthedocumentationfromtheVOIPequipmentprovider.Next,hepluggedhisoldphoneintotheVOIPadaptor.Whenheismakingphonecalls,thecalloftendropsoutifhiswifeisstreaminginternetmoviesontheirultra-high-definition(4K)television.Whatisthecauseofandthesolutiontothisproblem?A. Cause:DeiterhasincorrectlyconfiguredtheinternetpacketsizeontheVOIPadaptor. Solution:Deiterneedstoreadtheinstructionsagainandsetthecorrectpacketsize.
B. Cause:TheVOIPadaptorisusingthewrongcodectocommunicatewiththeVOIPprovider’sservers. Solution:DeiterneedstocontacttheVOIPprovider’sHelpDeskforassistancewithsolvingthis
problem.
C. Cause:TheVOIPdataisoverwhelmedbythemoviedataonhisinternetconnection. Solution:Deiterneedstoaskhisinternetserviceprovider(ISP)foranewrouterthatsupports
anultra-high-definition(4K)television.
D. Cause:TheVOIPdataisoverwhelmedbythemoviedataonhisinternetconnection. Solution:DeitermustorganiseQualityofService(QoS)forhisinternetconnectiontoprioritisethe
VOIPdataoverthetelevisiondatafromhisISP.
Question 20Whichofthefollowingshowsthevariouswi-fisecuritycombinationsinorder,fromthebest securitycombinationatthetoptotheworst securitycombinationatthebottom?
A.WPA2 + strongpassword BestWPA + strongpasswordWPA2 + weakpasswordWPA + weakpasswordWEP + strongpasswordWEP + weakpasswordnone Worst
B.WPA2 + strongpassword BestWPA + strongpasswordWEP + strongpasswordWPA2 + weakpasswordWPA + weakpasswordWEP + weakpasswordnone Worst
C.WEP + strongpassword BestWPA2 + strongpasswordWPA + strongpasswordWEP + weakpasswordWPA2 + weakpasswordWPA + weakpasswordnone Worst
D.WPA2 + strongpassword BestWPA2 + weakpasswordWEP + strongpasswordWEP + weakpasswordWPA + strongpasswordWPA + weakpasswordnone Worst
2017VETIDMTEXAM 8
SECTION B – continued
SECTION B – Short-answer questions
Instructions for Section BAnswerallquestionsinthespacesprovided.
Question 1 (2marks)Nadiahassetuphersmartphonetounlockwithherthumbprintinsteadofapassword.Shedecidednottosetapasswordasanalternativeaccessmethod.
Providetworeasonswhythemanufacturerofthesmartphonewouldrecommendanalternativeaccessmethod.
1.
2.
Question 2 (3marks)Providethreeadvantagesofusingawebproxyserverforasmallbusiness.
1.
2.
3.
9 2017VETIDMTEXAM
SECTION B – continuedTURN OVER
Question 3 (2marks)DHCPisaprotocolthatcanbesetuponaclient’scomputer.ThisprotocolallowsthecomputertoconnecttoaLANeasily.
a. Providethefullnameofthisprotocol. 1mark
b. Apartfromtheclient’scomputeranditsinstalledsoftware,identifyonerequirementthatmustexistontheLANfortheDHCPprotocoltofunctioncorrectly. 1mark
Question 4 (2marks)IdentifyonesecurityfeatureandexplainhowithelpstomaintainsecurityonaLAN.
Securityfeature
Explanation
Question 5 (2marks)TheHelpDeskOperatorismeetingwithaclientaboutaproblem.Theclientsaysthattheproblemhasoccurredtwicebefore.
a. WhathastheHelpDeskOperatorfailedtodointhissituation? 1mark
b. Howwouldtheresponseidentifiedinpart a.havehelpedthesituation? 1mark
2017VETIDMTEXAM 10
SECTION B – continued
Question 6 (2marks)Everydayat2.00am,theaccountssystematZappoMobilecheckscustomers’datausage.Itsendsoutatexttowarncustomerswhentheyhaveexceeded50%,80%or100%oftheirmonthlydatausage.
Describeadisadvantageofthisforthecustomer.
Question 7 (3marks)Acomputerbusinessprovidesnetwork,hardwareandsoftwaresupportthatisaimedatbusinessesbeingrunfrompeople’shomes.Afterajobiscompleted,theclientreceivesaninvoiceandafeedbackformbyemail.
Provideasamplequestionforthefeedbackformwith
• aBooleanresponse
• anopen-endedresponse
• adrop-downbox(includeboththequestionandtheresponsestoselectfrom).
11 2017VETIDMTEXAM
SECTION B – continuedTURN OVER
Question 8 (4marks)Nameanddescribethefunctionsoftwotoolsthatcanbeusedtotroubleshootanetworkproblem.
1. Name
Description
2. Name
Description
Question 9 (3marks)Novakhasinstalledanewoperatingsystem(OS)foroneofhisclients.Aclientevaluationshouldbedone.
a. Whenshouldtheclientevaluationtakeplace? 1mark
b. Explainwhytheclientevaluationshouldtakeplaceatthistime. 2marks
2017VETIDMTEXAM 12
SECTION B – continued
Question 10 (3marks)Terrirunsadog-walkingbusinessfromherhome.Shehasbusinesssoftwareonherpersonallaptopforallbusinesslettersandaccounts.HerlaptoprunsontheFinestraOS.Recently,theAustralianDogRegistryreleasedadatabasemanagementsystemcalledWooftostoreinformationaboutallregistereddogsinAustralia.WoofworksonlyontheHoneycrispOS.
a. WhatissuemustTerriconsiderifshechoosestoinstallWoofonherlaptop? 1mark
b. RecommendtwosolutionsthatwouldenableTerritousebothherexistingbusinesssoftwareandWoof. 2marks
1.
2.
13 2017VETIDMTEXAM
SECTION B – continuedTURN OVER
Question 11 (7marks)ThebusinessthatEmilyworksforhasupdateditslatestapplicationandsheneedstocreatetheapplication’suserdocumentationforthebusiness’swebsite.
a. ListthreeprocessesthatEmilymustfollowbeforeshecancreatetheapplication’suserdocumentation. 3marks
1.
2.
3.
b. Describetwoadvantagesofputtingtheapplication’suserdocumentationonthewebsite. 2marks
1.
2.
c. Describetwodisadvantagesofputtingtheapplication’suserdocumentationonthewebsite. 2marks
1.
2.
2017VETIDMTEXAM 14
SECTION B – continued
Question 12 (3marks)Matthastwoidenticalportableharddiskdrives(HDDs).Heusesthemforalternatingbackups.Hekeepsoneathisaunt’shouseandoneinhisgarage.Hiscomputer’sHDDfailedandwasreplacedwithanew,emptyHDD.Whenconnectedtohiscomputer,theportableHDDwithMatt’smostrecentbackupshowedaflashingLEDbutitwasnotlistedonhisfilemanager.
DescribewhatMattcoulddotorecoverhisdata.
15 2017VETIDMTEXAM
SECTION B – continuedTURN OVER
Question 13 (6marks)a. SuggesttworeasonsforregularlypatchinganOS. 2marks
1.
2.
b. Manyinternet-connectedcomputersaresettoreceiveOSpatchesautomaticallyovertheinternet.However,therearesomesituationswhenaninternet-connectedcomputermustnotbeautomaticallypatched.
Useanexampletoexplainwhysomecomputersmustnotbeautomaticallypatched. 2marks
c. An‘air-gapped’computerhasnodirectconnectiontotheinterneteitherbywiredorwirelessconnection.
ExplainanadvantageofinstallingOSpatchesonanair-gappedcomputer. 2marks
2017VETIDMTEXAM 16
SECTION B – continued
Question 14 (3marks)Landscaper’sEquipmenthiresouttoolsforgardeningandhomemaintenance.Saturdaymorningscangetverybusyasmanycustomerswanttogettheirtoolswhenthestoreopensat8.00am.Tospeeduptheprocess,Landscaper’sEquipmenthasdecidedtointroducefourself-serviceterminalswherecustomerscan:• entertheirpersonalinformation• payforitems• printareceiptthattheypassontothestaff,whohelpthemretrievethehireditem.
Theinstructionsforoperatingtheself-serviceterminalswillbeonawallchartaboveeachterminal.
Outlinethreefeaturesthattheinstructionsshouldhavetomakethemaccessibleforpeoplewithspecialneeds.
1.
2.
3.
17 2017VETIDMTEXAM
SECTION B – continuedTURN OVER
Question 15 (7marks)JamesistheheadofICTatBroughtonSecondaryCollege.HeisinterviewingSarahforavacantHelpDeskjob.
a. JamesasksSarahthefirstquestion:‘Ausercallsandsays,“Ipressedthepowerbuttononmycomputer.It‘beeped’,butthescreenhasbeenblackforfiveminutes”.Whattroubleshootingquestionsshouldyouask?’
SuggestfourquestionsthatSarahshouldask. 4marks
1.
2.
3.
4.
b. JamesthenasksSarahanotherquestion:‘StudentsusingthelibraryarecomplainingthattheICTequipmentisnotperformingwell.Whattechniquescanbeusedtocarryoutaninvestigationintothestudents’complaints?’
DescribethreetechniquesthatSarahshouldsuggest. 3marks
1.
2.
3.
2017VETIDMTEXAM 18
SECTION B – continued
Question 16 (7marks)DrBrownsteinissettinguphisnewsharedconsultingrooms.Hehaslabelledwherethenetworkdatapointscouldbeandwheretheserverequipmentisonabuildingmap.Hewantstoreducesomecostsbyre-usingawi-fiaccesspointthathealreadyhas.
data point(s)
Receptiondata point(s)
Consulting room 1• POS terminal• printer• wi-fi
• desktop computer• printer• document scanner
smart TV
data point(s)
Consulting room 2• laptop• printer• document scanner
• server rack• patch panel
Storageroom
data point(s)
a. Howmanydatapointsshouldbeinstalled?Justifyyouranswer. 2marks
b. Whatsizepatchpanelshouldbeinstalled?Justifyyouranswer. 2marks
c. Identifythreepossibletechniquestodelivertheresponsesinpart a.andpart b. to DrBrownstein. 3marks
1.
2.
3.
19 2017VETIDMTEXAM
SECTION B – continuedTURN OVER
Question 17 (2marks)MargiehasloggedanotherjobwiththeHelpDeskabouttheprinterinthecompanyoffice.ThefollowingisasummaryoftheHelpDeskjobsforthatprinteroverthelasttwomonths.
Date/Time
Logged by
Ph. # Equip. Issue Tech. Resolution
2Nov13:15
MargieF 115 PRprinter
printerjammed–lettertolocalMP
SD clearedjamandusedfreshletterheadpaperintray2
1Nov10:23
NikkiK 118 PRprinter
printerjammed–pressrelease
GF clearedjamandadjustedthepaperguidesintray2
26Oct09:48
MargieF 115 PRprinter
printerjammed–officialresponsetofreedomofinformationrequest
SD clearedjamandfiddledwiththeletterheadpaper
24Oct11:00
MargieF 115 PRprinter
cyanprintertonerneedsreplacing
SD replacedtoner
20Oct08:55
MichaelS 122 PRprinter
outofpaper–needthreereamsofA4
GF dispatchedfromstores
19Oct16:22
TamzinMc
110 PRprinter
printerjammed–pressrelease
CT clearedjamandfannedletterheadpaperintray2
19Oct14:07
MargieF 115 PRprinter
printerjammed–officialresponsetofreedomofinformationrequest
JT clearedjamandusedfreshletterheadpaper
19Sep13:46
MargieF 115 PRprinter
wastetonerbottleisfull JT replacedbottle
a. Thereisahighnumberof‘printerjammed’jobsonthesummarylist.
Whatisthecauseofthisissue? 1mark
b. Whatneedstobedonetofixtheprinterjammingissuepermanently? 1mark
2017VETIDMTEXAM 20
END OF QUESTION AND ANSWER BOOK
Question 18 (9marks)Anita’ssupervisorhasaskedhertocreateanetworkmapofthecomponentsneededtosetupanewoffice.a. Completetheskeletonofthenetworkbelowbyplacingtheappropriatecomponentsfromthe
followinglistintheblankboxes.Notallcomponentsneedtobeusedandcomponentsmaybeusedmorethanonce. 7marks
laptop desktop modem WAPswitch server firewall printersmartphone NAS hub CAT6CAT5
12
9
10 11 12
3 4 5 6 7 8internet
b. Explainwhytheinternetislocatedinbox3. 2marks