2018-2019 Regional Information

Communication & Technology Advisory

MELISSA DIX 0

TABLE OF CONTENTS INTRODUCTION 1

INDUSTRY ADVISORS 1

ONLINE SKILLS SURVEY PARTICIPANTS 2

BUSINESS PANEL QUESTIONS & RESPONSES 3-6

REGIONAL SMALL WORKGROUP QUESTIONS & RESPONSES 7-12

LABOR MARKET STATISTICS 13-14

EMPLOYABILITY SKILLS SURVEY 15-22

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2017-2018 Regional Information & Communication Advisory (3/1/2018) CRY-ROP ICT Instructors and Administrators attended the Information & Communication Technology Advisory at the Dorothy Inghram Learning Center in San Bernardino. This event was funded by the Strong Workforce Program and coordinated by the Inland Empire Economic Partnership, in collaboration with the Inland Empire Desert Regional Consortia. This regional format allowed for a collective gathering of advisors to share their knowledge and expertise without taxing them with multiple advisories throughout the year. The advisory was successful with six industry advisors in attendance. In addition, 16 industry professionals completed an online skills survey. During the event, ICT educators had the opportunity to learn about current industry trends and the technical and interpersonal skills that are being required in their industry sector and pathway. Also discussed at this meeting, was how to connect students to education, training and certification that is recognized and required by industry.

Industry Advisors Gail C., Integration Partners

Mike G., CISCO Southern California

Nathan E., Empire Technologies Group

Vance L., Abbott Vascular

Scott M., Altura Credit Union

David T., San Bernardino County Superintendent of Schools

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The following companies participated in the online skills survey. Abbot Vascular

California Computer Options Inc.

CISCO

County of San Bernardino

CRY-ROP

Diablo Valley College

Empire Technologies Group Inc.

ESRI

Integration Partners

Klein Educational Systems

Loma Linda University Health

Redlands High School

Riverside County Office of Education

San Bernardino County Superintendent of Schools

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Regional Information & Communication Technology Advisory Industry Professional Panel Question 1: What does your hiring process look like?

Scott- For an entry level position we will open the position online. We get their resume. I like to see a highlight of skills. I like to do a phone interview to get a feel for the candidate. Then a face to face. Vance- I do not look at social media. Typically, application online. It goes through an algorithm looking for key words. Recruiter will make a phone call. Then the hiring manager will get a list of candidates to call on a phone interview. Then they will go before a panel. Can take one to two months. Nathan- We try to ask our current employees for referrals first. Then we will advertise. We do a phone interview and then do an in person to person. We have tried to slow down our hiring process to get better candidates. Gail- In my company if there is an opening it is usually urgent need. We usually look for referrals first or we will look for good employees that have recently left another company. At entry levels, I also like internships. David- We go through edjoin.org for paper screening. We do have small tests to see that they have good written skills. Then we use a cut off score to narrow the candidates. Mike- Generally speaking there are many applications. They submit their resume through the website. We usually are looking internally first and then as a last resort we will look to outer candidates. It is better to reach out to the hiring manager themselves and try to get in that way. There are about 10 interviews and criminal background check.

Vance- I offer a lead in question and sit back. I let them tell me everything they want me to know about them. I don’t usually ask a lot of questions I let them build themselves up. Nathan- We want to see people who have questions about the company. We want people who really want to know more about the company.

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Gail- I would love to see a job-skills listing so I can see exactly what skills they have currently. Kids need to be able to talk. David- I would like to see the live portfolio. In the IT entry-level, I probably would not go as far as asking for a portfolio. I usually have a question section at the end of our interview. We are looking for people who show interest in the company. Mike- You can honestly just tell. If I am not getting that feeling from a person, I may ask a couple questions to see if they can let me know how they may have overcome adversary or accomplished something.

Question 2: What interpersonal skills are most important in your industry?

Below is a list of the specific interpersonal skills the panelists mentioned:

• Communication (written, verbal, non-verbal) • Professional networking • Goal setting • Critical thinking- problem solving • Dependability • Honesty • Work ethic

Question 3: What foundational/technical skills are necessary for entry-level positions within your industry? Gail- If I do a boot camp; I bring a bunch of equipment and instructions and tell them to put it together. I look to see who can do it quickly and effectively. David- If we can see a logical process. If they can put things together to figure out what they need to perform. We want to make sure they are able to back up their “fluff” on their resume. Other important skills that were mentioned by the panel: • Understand wireless networks • Networking configuration & management • Documenting problems and solutions/write well

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• Know the basics of security • Understanding of cybersecurity Firewalls, IOT’s, and Linux • How to connect to Cloud • Encryption is a plus • Mac OS and IOS – looking toward scripting • Understanding of AI

Question 4: What skills/knowledge is being required of new employees to address the latest trends in technology, equipment, regulations, laws, etc.?

Scott- Looking for individuals who are really good at localizing and repairing within the technical environment

Gail- Documentation is huge. You have to be able to write well and be able to describe intelligibly solutions to problems. David- Mac OS and IOS, I am starting to look more towards scripting as well. Scott- Python is really important to learn. Raspberry Pi is great to work on learning Linux.

Question 5: What skills or practices have become obsolete in your industry due to changes in technology, equipment, regulations, laws, etc.?

The panelists discussed how it is important for employees to stay up to date with current technology as it changes frequently. They however did not specify any skills, equipment, or laws that have become obsolete.

Question 6: What types of training, education, certifications, or credentials are desirable of entry-level positions in your industry?

Scott- It depends on the type of position. As far as I’m concerned for an entry-level tech. some of the simpler certification. Ex. Secure plus. Looking for passion in the field. I want them to want to move up. I want to see growth. For the more advanced positions, I want to make sure they have some of the higher-level certifications such as cisco. You can see a lot from a resume. I always like to have a phone call first to get a feel for how passionate they are about the field.

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Vance- To get in the door many times you will need a Bachelor’s degree. Preferred. For entry-level positions, we prefer a Bachelor’s degree in something related to the field. You don’t have a Bachelors, but you need to have some sort of education and, once again, passion to grow. Project management certs are very helpful. Six Sigma certs are good to have. Nathan- We do not look at anything very specific for entry level. We like to see some sort of certifications. Big C is a major plus. We like to get an assessment on the core values of a person. Inner personal skills are more important, because we would rather train on the technical side.

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Regional Small Workgroups Question 1: What changes are currently taking place in your programs on your campus?

Business Software Applications

High Schools:

• CRY-ROP has A-G approved for college courses, articulations with community colleges, CTE Pathways from Middle to High School, GIS, Microsoft Office Specialist and Digital Business Communications courses in the high schools.

Cybersecurity

High Schools:

• Murrieta District and Santiago HS are starting a new Cybersecurity class.

Community Colleges:

• Riverside City College announced they will have their 2019 RCC Cyber Security Cyber Camp in June. They are helping find internships and working together with the city with job placement.

Computer Science High Schools:

• Still teaching kids math and all the different subjects, but with robots and Raspberry Pi.

• Summit High School are starting ethical hacking, gaming, and programming. In terms of teacher development, they need to math teachers who are not computer orientated updated on their knowledge of computers.

• Murrieta Valley High School will be purchasing the computers and Raspberry Pi.

Software Development

High Schools:

• A-G Approved for college with CSUSB – Game Development. • CTE Pathways from Middle to High School.

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• Three new pathways in Mechatronics, Ethical Hacks, Computer programming.

Community Colleges:

• Moreno Valley College has a new college security lab – Makerspace in the making – Mobile bus with equipment inside for 3-D printing.

IT Networking

High Schools:

• Oak Hills High School offers Intro to Computer Science, IT Essentials for A+ certification, Internet Engineering, I and II (CCNA 1 & CCNA 2), Red Hat System Administration I, using VM Ware and will be offering a future AWS Engineer Program.

Community Colleges:

• Riverside City College has Netlab configuration (Virtual and physical environment), Computer Forensics, Business Certified Ethical Hacking, CCNA, Cisco Certification, Cyber Security Certification, Certification programs are state approved and lead to 6 industry certifications (A+, CCNA, Security, LPI 1, LPI 2), and participates in Cyber competitions (Cyber Patriot & CMCC).

Question 2: What technology are you currently using in your programs?

Cybersecurity

High Schools:

• Murrieta District are having issues working with their IT department to get new technology. For example, VM Ware.

Community Colleges:

• Riverside City College has IT essentials by CISCO, Net lab and building relationships with other colleges to share resources.

Computer Science

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High Schools:

• Raspberry Pi (wireless) • Aardino (Not Wireless)(Can be wireless with a Bluetooth adapter) • Getting into the bigger PLCs that control the bigger robotics such as the big

robots that move steel beams and welding robots • Drone – automation and legal flight.

IT Networking

High Schools:

• High School uses CISCO routers (2901) and switches for hands on practice, Packet Tracer software and trying to get servers for MAC emulation.

Community Colleges:

• Riverside City College uses Netlab VE and physical, router pods, ASA (for Cisco – Adaptive Security Appliance) device, Voice over IP and roll out carts with old equipment – can roll throughout campus for classroom use.

Software Development

High Schools:

• Reple, Code.org, Dell business computers and industry ready tablets.

Community Colleges:

• Moreno Valley College uses Alienware, Raspberry Pi, Virtual Reality, Blender 3-D Printing and the latest Java.

Question 3: What new courses and technology do you see in your departments in the next five years?

Cybersecurity

High Schools:

• Tone of A.R. and virtual reality • Java script • Not using textbooks. Code.org provides the leading curriculum for K-12

computer science.

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• Raspberry Pi software

Community Colleges:

• Moreno Valley College mentioned Python and Linux. Computer Science High Schools:

• Drones with automation and legal flight. Flying in a specific pattern. Certain height limits and areas of no-fly zone. 400 feet is the threshold.

• Moving into industrial robotics. Manufacturing packaging type of robotics FANUC.

• Security on all these systems. Preventing hacking on the systems. Software Development

High Schools:

• School Districts mentioned one more section of classes for intro courses and app development, so students can leave high school with a lot of experience. Create academy for pathways.

Community Colleges:

• Moreno Valley College mentioned Mecatronics, Artificial Intelligence, robotics and biology progress.

IT Networking

High Schools:

• Fontana Unified School District mentioned ethical hacking, mechatronics, working towards Cisco Academy and cybersecurity.

• Oak Hills High School mentioned Python, Red Hat (Agile Integration) and containerization with dockers.

Community Colleges:

• Riverside City College mentioned cloud computing, virtualization and web services (like Amazon).

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Question 4: What advice would you give to ROP and high school teachers that would help them better prepare students for transition to community college?

Business Software Applications

High Schools:

• CRY-ROP discussed the importance of problem solving in IT, being able to not only identify the problem but resolve the problem as well.

• Communication skills and the need for students to talk more in interviews especially behavioral interviews. Students should be able to relate their technical and interpersonal skills to the position they are interviewing for.

Cybersecurity

High Schools:

• Murrieta District mentioned teaching more soft skills.

Community Colleges:

• Moreno Valley College mentioned more articulation agreements, dual enrollment and virtual teaching.

Computer Science High Schools:

• There has to be communication between the community colleges and the high schools so that we are not teaching students something that isn’t going to apply to the college courses.

• Soft skills. Important for any industry. • Basic Computer skills for business.

Software Development

Community Colleges:

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• Moreno Valley College stated students are not reading carefully. No technical document understanding communication. They need more exposure to professional settings and experiences.

Question 5: What are some of the biggest skills gaps that you have identified within the incoming student population?

Business Software Applications

High Schools:

• CRY-ROP mentioned the inability for students to effectively communicate, demonstrate eye contact, and problem solve.

Cybersecurity High Schools:

• Murrieta District and Santiago High School More math skills and soft skills. • Translation of what they learned in class to workforce (the switch) and

introduce students with workshops example; mock interviews. • Collaborating with community colleges. • Students do not have computers at home.

Community Colleges:

• Teamwork skills Computer Science High Schools:

• Computer skills • Soft skills – eye contact, shaking hands, etc. • Basic math • Technical Writing

Software Development

Community Colleges:

• Moreno Valley College stated students need more problem solving skills.

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Computer Network Support Specialists

State and National Trends

National Employment Percent Change

Projected Annual Job Openings*

Computer Network Support Specialists

2016 2026 8% 16,500 198,800 215,500

State Employment Percent Change

Projected Annual Job Openings*

Computer Network Support Specialists

2014 2024 20% 640 19,700 23,600

First-Line Supervisors of Office and Administrative Support Workers

State and National Trends

National Employment Percent Change

Projected Annual Job Openings*

First-Line Supervisors of Office and Administrative Support

Workers

2016 2026

3% 153,000 1,506,300 1,557,400

State Employment Percent Change

Projected Annual Job Openings*

First-Line Supervisors of Office and Administrative Support

Workers

2014 2024

14% 5,030 174,300 198,300

Information Security Analysts

State and National Trends

National Employment Percent Change

Projected Annual Job Openings*

Information Security Analysts

2016 2026 29% 10,400 100,000 128,500

State Employment Percent Change

Projected Annual Job Openings*

Information Security Analysts

2014 2024 26% 320 8,000 10,100

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Computer Systems Analysts

State and National Trends

National Employment Percent Change

Projected Annual Job Openings*

Computer Systems Analysts

2016 2026 9% 44,900 600,500 654,900

State Employment Percent Change

Projected Annual Job Openings*

Computer Systems Analysts

2014 2024 35% 3,640 75,500 102,200

Network and Computers Systems Administrators

State and National Trends

National Employment Percent Change

Projected Annual Job Openings*

Network and Computers Systems Administrators

2016 2026 6% 27,000 391,300 415,300

State Employment Percent Change

Projected Annual Job Openings*

Network and Computers Systems Administrators

2014 2024 21% 1,450 43,100 52,000

Computer User Support Specialists

State and National Trends

National Employment Percent Change

Projected Annual Job Openings*

Promotions & Advertising Manager

2016 2026 11% 55,500 636,600 708,700

State Employment Percent Change

Projected Annual Job Openings*

Promotions & Advertising Manager

2014 2024 25% 2,330 62,200 77,500

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