#TrustBarometer
2018 Edelman
Trust BarometerGlobal Trust in Technology
1
2
Methodology
2018 Edelman
Trust Barometer
Online Survey in 28 Countries
18 years of data
33,000+ respondents total
All fieldwork was conducted between
October 28 and November 20, 2017
General Online Population
7 years in 25+ countries
Ages 18+
1,150 respondents per country
All slides show general online population data unless otherwise noted
Mass Population
All population not including informed public
Represents 85% of total global population
Informed Public
10 years in 20+ countries
Represents 15% of total global population
500 respondents in U.S. and China; 200 in all other countries
Must meet 4 criteria:
Ages 25-64
College educated
In top 25% of household income per age group in each country
Report significant media consumption and engagement in business news
28-country global data margin of error: General population +/-
0.6% (N=32,200), informed public +/- 1.2% (N=6,200), mass
population +/- 0.6% (26,000+), half-sample global general online
population +/- 0.8 (N=16,100).
Country-specific data margin of error: General population +/- 2.9
(N=1,150), informed public +/- 6.9% (N = min 200, varies by
country), China and U.S. +/- 4.4% (N=500), mass population +/-
3.0 to 3.6 (N =min 740, varies by country).
Trust in Retrospect
3
Rising Influence
of NGOs
2001
Business Must
Partner with
Government to
Regain Trust
2009
Fall of the
Celebrity CEO
2002
Earned Media
More Credible
Than
Advertising
2003
U.S.
Companies in
Europe Suffer
Trust Discount
2004
Trust
Shifts from
“Authorities”
to Peers
2005
“A Person Like
Me” Emerges
as Credible
Spokesperson
2006
Business More
Trusted Than
Government
and Media
2007
Young
Influencers
Have More Trust
in Business
2008
Trust is Now an
Essential Line
of Business
2010
Rise of
Authority
Figures
2011
Fall of
Government
2012
Crisis of
Leadership
2013
Business
to Lead
the Debate
for Change
2014
Trust is
Essential to
Innovation
2015
Growing
Inequality
of Trust
2016
Trust in Crisis
2017
The Battle
for Truth
2018
Source: 2018 Edelman Trust Barometer. TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do
what is right using a nine-point scale, where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” (Top 4 Box,
Trust) Informed Public and General Population, 28-market global total.
4
Percent trust in each institution, and change from 2017 to 2018
No Recovery in Trust
53 52
41 43
53 52
43 43
6765
53 53
64 64
53 53
-3 -1 0 0
Business MediaNGOs Government
0 0 +2 0
Informed
Public
General
Population
20182017
Y-to-Y Change− +0
Source: 2018 Edelman Trust Barometer. Trust Volatility Measure. The net year-over-year (2013-2018) percentage point change across the four institutions
(TRU_INS). General population, 28-market global total. For more details on how the Trust Volatility Measure was calculated, please refer to the Technical
Appendix.
5
Number of markets with extreme changes in their aggregate trust in the four institutions, 2013 to 2018
A World Moving Apart
2013 2014 2015 2016 2017 2018
# of markets
with extreme
Trust Gains
# of markets
with extreme
Trust Losses
+
–
9
6
13
9
12
6
6
21
2
4
2
27 24 23 20 19 17 13 12 10 9 9 8 7 7 5 3 3 -1 -2 -3-10 -10 -13 -13 -17 -17 -21
-37
Ch
ina
UA
E
S. K
ore
a
Sw
ed
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Ma
lay
sia
Po
lan
d
Tu
rke
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Sp
ain
Ru
ss
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Ire
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Ind
on
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Me
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Jap
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Arg
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tin
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Ho
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Ko
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Th
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Ge
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Fra
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U.K
.
Ca
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Sin
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Co
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Ind
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S. A
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a
Bra
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Ita
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U.S
.
16 markets with
Typical Changes in Trust
Source: 2018 Edelman Trust Barometer. Trust Volatility Measure. The net year-over-year (2017-2018) percentage point change across the four institutions
(TRU_INS). General population, 28-market global total. For more details on how the Trust Volatility Measure was calculated, please refer to the Technical
Appendix.
6
Aggregate percentage point change in trust in the four institutions, and change from 2017 to 2018
The Polarization of Trust
6 markets with extreme
Trust Gains
6 markets with extreme
Trust Losses
58 58
47 4749 48
33
42
73 74
63 64
51 54
3342
Source: 2018 Edelman Trust Barometer. TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using
a nine-point scale, where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” (Top 4 Box, Trust) Informed Public and General
Population, U.S. The Trust Index is an average of a country's trust in the institutions of government, business, media and NGOs. Informed Public and General Population,
U.S.7
Trust Crash in U.S.
Business MediaNGOs Government
-9 -10 -14 -5
-22 -20 -30 -22
20182017
43TRUST
INDEX
45TRUST
INDEX
9-point decrease
Fell from 8th to 18th place
General Population
23-point decrease
Fell from 6th to last place
Informed Public
Y-to-Y Change− +0
Percent trust in each institution, and change from 2017 to 2018
Source: 2018 Edelman Trust Barometer. TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do
what is right using a nine-point scale, where one means that you “do not trust them at all” and nine means that you “trust them a great deal.” (Top 4 Box,
Trust) S11. For whom did you vote for in the last Presidential election? General population, U.S., among Trump (n=373) and Clinton (n=502) voters.
8
Percent trust in each institution, Trump vs. Clinton voters
U.S. Trust in Media Diverges Along Voting Lines
47
57
3527
5447
35
61
Business MediaNGOs Government
difference in
trust in the media
34pt
Trump
Voters
Clinton
Voters
22-point
decline since
the election
In Search of Truth
Source: 2018 Edelman Trust Barometer. ATT_MED_AGR. Below is a list of statements. For each one, please rate how much you agree or disagree with that statement
using a nine-point scale where one means “strongly disagree” and nine means “strongly agree”. (Top 4 Box, Agree), question asked of half of the sample. General
population, 28-market global total.
10
Percent who worry about false
information or fake news
being used as a weapon
World Worried About
Fake News as a Weapon
Pope criticizes
spread of fake news
Fake news disrupts
elections in South Africa
Germany passes a law
that fines social media
companies for failing to
delete fake news
Singapore announces
plans to introduce
laws designed to
fight fake newsworry about false
information or fake news
being used as a weapon
7 in 10
Canadian Conservative
leader’s campaign
manager roots out
enemies using fake news
Nearly
55-60 61-65 66-70 71-75 76-80
France
Sweden
Netherlands
Canada
Ireland
Japan
Germany
Italy
Singapore
S. Africa
UAE
U.K.
Australia
Hong Kong
Poland
Turkey
Brazil
India
Colombia
Malaysia
S. Korea
U.S.
China
Russia
Mexico
Argentina
Spain
Indonesia
43
30 31 32 32 32 33 33 34 35 3539 40 42 42 43 43 43 44 45 47 48 49
5255 56
61
6871
Glo
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Turk
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Au
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Ca
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The
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UA
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Ch
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Source: 2018 Edelman Trust Barometer. TRU_INS. [MEDIA IN GENERAL] Below is a list of institutions. For each one, please indicate how much you trust
that institution to do what is right using a nine-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great
deal.“ (Top 4 Box, Trust) General population, 28-market global total.
11
Percent trust in media, and change from 2017 to 2018
Media Now Least Trusted InstitutionTrustNeutralDistrust
Distrusted in 22 of 28 of markets
l llllllllllllllllllllllllllll0 +5 -1 0 -1 0 0 +4 +3 +4 -4 -1 0 0 -5 -5 -2 +1 0 -3 +5 +1 +4 -2 +1 +12 -5 +1 +6
Y-to-Y Change− +0
12
People Define
“Media” As
Both Content
and Platforms
What did you assume was meant by
the phrase “media in general”?
Source: 2018 Edelman Trust Barometer. TRU_MED. In the above
question, what did you assume was meant by the phrase “media
in general”? General population, 28-market global total. Social is a
net of TRU_MEDr3 and r12, Influencers is r5, Search is r7, Brands
is a net of r10 and r11, Journalists is a net of r1 and r6, News
Apps is r8.
PLATFORMS
PUBLISHERS
25%48%
SearchSocial
41%News
Apps
23%
Influencers
89%
Journalists
40%
Brands
Source: 2018 Edelman Trust Barometer. COM_MCL. When looking for general news and information, how much would you trust each type of source for
general news and information? Please use a nine-point scale where one means that you “do not trust it at all” and nine means that you “trust it a great deal.”
(Top 4 Box, Trust), question asked of half of the sample. General population, 25-market global total.
Journalism is an average of traditional media and online-only media. Platforms is an average of search engines and social media.13
Percent trust in each source for general news
and information, 2012 to 2018
While Trust in Platforms Declines,
Trust in Journalism Rebounds
Platforms
-2
Journalism
+5
Average trust in search engines
and social media platforms
Average trust in traditional
and online-only media
54
52
54
51
56
54
59
53
50
53
54
54
53
51
2012 2013 2014 2015 2016 2017 2018
MEDIA | JOURNALISM | PLATFORMS
% Trust in
Platforms 51 40 33 33 47 43 35 40 36 53 54 42 68 54 46 53 49 37 47 48 51 73 62 71 62 64 58 68 55
Glo
bal 28
Germ
an
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Irela
nd
Sw
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Th
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ds
Can
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a
Au
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Fra
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U.K
.
Italy
Sin
gap
ore
U.S
.
Ch
ina
Arg
en
tin
a
S. A
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a
Sp
ain
Ho
ng
Ko
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Jap
an
Ru
ssia
S. K
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a
Po
lan
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Ind
ia
Co
lom
bia
Ind
on
esia
UA
E
Bra
zil
Mala
ysia
Mexic
o
Tu
rkey
% Trust in
Journalism59 61 53 52 66 61 52 57 53 67 66 53 77 62 54 61 55 41 51 52 54 74 62 71 62 63 57 65 42
c cccccccccccccccccccccccccccc
Source: 2018 Edelman Trust Barometer. COM_MCL. When looking for general news and information, how much would you trust each type of source for general news and
information? Please use a nine-point scale where one means that you “do not trust it at all” and nine means that you “trust it a great deal.” (Top 4 Box, Trust), question
asked of half of the sample. General population, 28-market global total.
Journalism is an average of traditional media and online-only media. Platforms is an average of search engines and social media.14
Gap in trust in journalism vs. platforms
Journalism More Trusted Than
Platforms in 21 Countries
Journalism More TrustedPlatforms
More Trusted
8
21 20 19 19 18 17 17 1714 12 11 9 8 8 8 6 4 4 4 3 1 0 0 0
-1 -1 -3
-13
Gap
Average trust in search engines
and social media platforms
Average trust in traditional
and online-only media
MEDIA | JOURNALISM | PLATFORMS
33 33 35 36 3740 40 42 43
46 47 47 48 49 51 53 53 54 54 5558
62 62 6468 68
71 73
Ire
land
Sw
eden
Au
str
alia
U.K
.
Ja
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Fra
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Ge
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U.S
.
Ca
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S. A
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The
Ne
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S. K
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Ho
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Sp
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Arg
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a
Sin
ga
po
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Turk
ey
Ma
laysia
Co
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bia
UA
E
Bra
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Ch
ina
Me
xic
o
Indo
ne
sia
India
Source: 2018 Edelman Trust Barometer. COM_MCL. When looking for general news and information, how much would you trust each type of source for
general news and information? Please use a nine-point scale where one means that you “do not trust it at all” and nine means that you “trust it a great deal.”
(Top 4 Box, Trust), question asked of half of the sample. MED_NEW_CSP. How do you normally get your news? (callout is net of codes 2, 5 and 7),
question asked of half of the sample. General population, 28-market global total.
Platforms is an average of search engines and social media.
15
Average trust in search engines and social media platforms, and change from 2017 to 2018
Trust in Platforms Decreased in 21 of 28 Countries
65% receive news
through platforms
such as social media
feeds, search or news
applications
llllllllllllllllllllllllllll-8 -4 -8 -4 +1 -3 -4 -11 -1 -8 -1 -3 0 -1 -1 -5 -6 -6 +2 +4 +2 -5 +6 -5 +6 -1 -4 -5
MEDIA | JOURNALISM | PLATFORMS
Steepest
decline in U.S.
Y-to-Y Change− +0
Source: 2018 Edelman Trust Barometer. ATT_MED_AGR. Below is a list of statements. For each one, please rate how much you agree or disagree with
that statement using a nine-point scale where one means “strongly disagree” and nine means “strongly agree”. (Top 4 Box, Agree), question asked of half
of the sample. General population, 28-market global total.
16
Percent who agree that news
organizations are overly focused on …
Skeptical About
News Organizations
66%
are more concerned
with attracting a big
audience than reporting
Attracting
Large Audiences
59%
support an ideology vs.
informing the public
Politics
65% sacrifice accuracy to be
the first to break a story
Breaking News
MEDIA | JOURNALISM | PLATFORMS
Source: 2018 Edelman Trust Barometer. ATT_MED_AGR. Below is a list of statements. For each one, please rate how much you agree or disagree with
that statement using a nine-point scale where one means “strongly disagree” and nine means “strongly agree”. (Top 4 Box, Agree), question asked of half
of the sample. General population, 28-market global total.
17
Percent who agree that …
Uncertainty Over
Real vs. Fake News
63%
The average person does not
know how to tell good journalism
from rumor or falsehoods
59% It is becoming harder to tell if a
piece of news was produced by a
respected media organization
MEDIA | JOURNALISM | PLATFORMS
Source: 2018 Edelman Trust Barometer. Trust-building mandates Analysis. The most effective trust building mandates for each institution. INS_EXP_MED. Below is
a list of potential expectations or responsibilities that a social institution might have. Thinking about the media in general, how would you characterize each using the
following three-point scale. INS_PER_MED. How well do you feel the media is currently meeting this obligation to society? Please indicate your answer using the 5-
point scale below. (Top 2 Box, Performing well), question only asked of those codes 2 or 3 at the expectation question with data displayed only among code 3.
General population, 28-market global total. For more details on the Trust-building mandates Analysis, please refer to the Technical Appendix.18
Top three trust-building mandates for
media, and percent who say the media is
performing well or very well against them
Media Failing
to Meet Expectations
Trust-Building Mandate Performance Score
Guard information quality 36
Educate people on important issues 50
Inform good life decisions 45
%
%
%
MEDIA | JOURNALISM | PLATFORMS
Source: 2018 Edelman Trust Barometer. MED_CON. What consequences are you experiencing as a direct result of the media not doing a good job fulfilling
its responsibilities? Question asked of those 64% who answered codes 1-3 at MED_RSP. General population, 28-market global total.
19
Percent of respondents who feel they are experiencing these
consequences as a result of media not fulfilling its responsibilities
Lack of Confidence in Media Undermining Trust and Truth
I am not sure what is true
and what is not
Loss of Truth
I do not know which politicians to trust
Loss of Trust
in Government Leaders
I don't know which companies
or brands to trust
Loss of Trust
in Business
59% 56% 42%
MEDIA | JOURNALISM | PLATFORMS
Navigating aPolarized World
63 61
5450 50
47 46 4441 39
35
Source: 2018 Edelman Trust Barometer. CRE_PPL. Below is a list of people. In general, when forming an opinion of a company, if you heard information
about a company from each person, how credible would the information be—extremely credible, very credible, somewhat credible, or not credible at all?
(Top 2 Box, Very/Extremely Credible), question asked of half of the sample. General population, 28-market global total.
21
Percent who rate each spokesperson as very/extremely credible,
and change from 2017 to 2018
Voices of Authority Regain Credibility
+3 +1 -6 +4 +1 -1 +3 +7 +6 +12 +6
Person like yourself
at all-time low
− Y-to-Y Change+0
Te
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xp
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Ac
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A p
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Fin
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Su
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dir
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Jo
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Go
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Source: 2018 Edelman Trust Barometer. CEO_AGR. Thinking about CEOs, how strongly do you agree or disagree with the following statements? (Top 4
Box, Agree), question asked of half of the sample. CEO_EXP. Below is a list of potential expectations that you might have for a company CEO. Thinking
about CEOs in general, whether they are global CEOs or a CEO who oversees a particular country, how would you characterize each using the following
three-point scale? (Most important responsibility, code 3), question asked of half of the sample. General population, 28-market global total.22
Percent who agree and percent who say each is one of the most
important expectations they have for a CEO
Business Is Expected to Lead
Percent who say that CEOs
should take the lead on change
rather than waiting for
government to impose it
60
64
68
69
For CEOs, building trust is job one
64%
Their company is trusted
Their products and services are high quality
Business decisions reflect company values
Profits and stock price increase
72
57 5760 60 62 64 65 66 68 68
71 71 71 71 72 72 72 73 74 75 7679 80 81 82 83
8690
Glo
ba
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8
Ja
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S. K
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Arg
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Fra
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Turk
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Ru
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Sp
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Ire
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Ho
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Ko
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Po
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Ge
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S. A
fric
a
Sw
ede
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U.K
.
Bra
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Ita
ly
Ma
laysia
Sin
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Au
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Ca
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da
UA
E
U.S
.
Me
xic
o
The
Ne
therla
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s
Ch
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Co
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bia
India
Indo
ne
sia
Source: 2018 Edelman Trust Barometer. TRU_INS. [YOUR EMPLOYER] Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a
nine-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal.“ (Top 4 Box, Trust) General population, 28-market global total.
Note: 2016 data was taken from Q525-526. Thinking about your own company and other companies in your industry, please indicate how much you trust each to do what is right using a 9-point
scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust), question asked of half of the sample. General population, 28-market
global total.
23
Percent trust in employer, and change from 2016 to 2018
Employers Trusted Around the WorldTrustNeutralDistrust
l llllllllllllllllllllllllllll+7 +17 +2 -18 +12 -2 +16 +2 +6 +9 +12 +9 -1 +21 +14 -5 +14 -4 0 +20 +11 0 +15 -9 +19 +3 -2 +3 +13
Change, 2016 to 2018− +0
Source: 2018 Edelman Trust Barometer. TMA_SIE_SHV. Please indicate how much you agree or disagree with the following statements. (Top 4 Box,
Agree), question asked of half of the sample. CEO_AGR. Thinking about CEOs, how strongly do you agree or disagree with the following statements?
(Top4 Box, Agree), question asked of half of the sample. General population, 28-market global total.
24
Percent who agree that …
Business Must Show
Commitment to Long-Term
56%
Companies that only
think about themselves
and their profits are
bound to fail
60% CEOs are driven more
by greed than a desire
to make a positive
difference in the world
25
Percent trust in companies by industry sector and by their country of origin,
and change from 2017 to 2018
Sector and Home Country
Provide Context for Business Leadership
Least Trusted
Financial Services 54%
CPG 60%
Automotive 62%
Most Trusted
Canada 68%
Switzerland 66%
Sweden 65%
Most Trusted
Technology 75%
Education 70%
Professional Services 68%
Least Trusted
Mexico 32%
India 32%
Brazil 34%
Sectors
Countries of Origin
Biggest Y-to-Y Changes
Food and Beverage -4
Automotive -4
CPG -3
Biggest Y-to-Y Changes
U.S. -5
U.K. -4
Sweden -3
Y-to-Y Change− +0
Source: 2018 Edelman Trust Barometer. TRU_IND. Please indicate how much you trust businesses in each of the following industries to do what is right. Again, please use
the same 9-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust), industries asked of half of
the sample. TRU_NAT. Now we would like to focus on global companies headquartered in specific countries. Please indicate how much you trust global companies
headquartered in the following countries to do what is right. Use the same nine-point scale, where one means that you “do not trust them at all” and nine means that you “trust
them a great deal.” (Top 4 Box, Trust), countries asked of half of the sample. General Population, 28-market global total.
Source: 2018 Edelman Trust Barometer. Trust Volatility Measure. The net year-over-year (2017-2018) percentage point change across the four institutions
(TRU_INS). General population, 28-market global total. Trust-building mandates Analysis. The most effective trust building mandates for each institution.
Mandates not shown in rank order. INS_EXP_BUS. Below is a list of potential expectations or responsibilities that a social institution might have. Thinking
about business in general, how would you characterize each using the following three-point scale. General population, 28-market global total. For more
details on the Trust Volatility Measure and Trust Mandates Analysis, please refer to the Technical Appendix.26
Trust-building mandates for business in markets with extreme or typical trust changes
Business Must Address Market Dynamics
Markets with
Typical Changes in Trust
Markets include Russia, Mexico, U.K., Japan
Markets with extreme
Trust Gains
Markets include China, UAE, South Korea
Markets with extreme
Trust Losses
Markets include U.S., India, Colombia, Brazil
Consumer Safety
Invest in Jobs
Improve Quality of Life
Innovate
Ensure Competitive Workforce
Ensure Equal Opportunity
Invest in Jobs
Safeguard Privacy
Provide for Future Generations
Drive Economic Prosperity
Consumer Safety
Guard Information Quality
Safeguard Privacy
Innovate
Drive Economic Prosperity
27
Top trust-building mandates for
each institution
Each Institution
Must Play its Role
NGOsSupport the poor
Call out abuses of power
Create a sense of community
BusinessSafeguard privacy
Drive economic prosperity
Provide jobs and training
GovernmentDrive economic prosperity
Investigate corruption
Support the poor
MediaGuard information quality
Educate, inform and entertain
Safeguard privacy
Source: 2018 Edelman Trust Barometer. Trust-Building Mandates Analysis. The most effective trust building mandates for each institution. INS_EXP_GOV;
INS_EXP_MED; INS_EXP_BUS; and INS_EXP_NGO. Below is a list of potential expectations or responsibilities that a social institution might have. Thinking
about [insert institution] in general, how would you characterize each using the following three-point scale. General population, 28-market global total. For more
details on the Trust Mandates Analysis, please refer to the Technical Appendix.
Trust in Technology
28
Industry 2014 2015 2016 2017 2018
5 yr.
Trend
Technology 75% 73% 74% 75% 74% -1
Health Care - - 62% 66% 64% -
Energy 57% 56% 58% 62% 63% +6
Food And Beverage 64% 63% 64% 66% 63% -1
Telecommunications 61% 59% 60% 63% 63% +2
Automotive 69% 66% 60% 65% 62% -7
Entertainment 64% 63% 64% 64% 62% -2
Consumer Packaged Goods 61% 60% 61% 63% 60% -1
Financial Services 48% 48% 51% 54% 54% +6
Source: 2018 Edelman Trust Barometer. TRU_IND. Please indicate how much you trust businesses in each of the following industries to do what is right. Again, please use
the same 9-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust), industries shown to half
of the sample. General Population, 27-market global total.
29
Trust in each sector, and change from 2014 to 2018
Technology Most Trusted Business Sector
2014 2015 2016 2017 2018
TrustNeutralDistrust
Change, 2014 to 2018− +0
Source: 2018 Edelman Trust Barometer. DRV_TEC_GEN. How well do you think the technology industry is performing on the behaviors listed below? Use a 9-point scale
where one means they are “performing extremely poorly” and nine means they are “performing extremely well”. (Top 4 box, Performing Well), question asked of one-fifth of
the sample. General population, 28-market global total.
30
Percent who believe the technology industry performance is performing well on each
behavior, 2018 and 2017, and change from year to year
Tech Sector Losing Ground on Key Behaviors20182017
79
76
73
68
68
71
70
67
64
57
53
53
Develops innovations that have a positive impacton my life and the world
Ensures quality control
Contributes to the greater good
Has leadership that effectively represents theinterests of all stakeholders
Is transparent and authentic in how it operates
Protects consumer data
Y-to-Y Change− +0
-18
-15
-11
-9
-9
-9
Largest performance
decreases among consumer
protection, transparency, and
representative leadership
75
58 59 6064 64
67 68 6871 71 71
74 74 74 74 75 76 76 77 7881 81
86 88 89 89 91 91
Glo
ba
l 2
8
Ire
land
Sw
ede
n
Japan
Ge
rma
ny
U.K
.
Fra
nce
Au
str
alia
Ho
ng
Ko
ng
Ca
na
da
Ru
ssia
Turk
ey
Sin
ga
po
re
Sp
ain
The
Ne
therla
nd
s
U.S
.
S. K
ore
a
Po
land
S. A
fric
a
Arg
en
tin
a
Italy
Ma
laysia
UA
E
Bra
zil
Co
lom
bia
India
Me
xic
o
Ch
ina
Indo
ne
sia
Source: 2018 Edelman Trust Barometer. TRU_IND. Please indicate how much you trust businesses in each of the following industries to do what is right. Again, please use
the same 9-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust), industries shown to half
of the sample. General population, 28-market global total.
31
Percent trust in the technology sector,
and change from 2017 to 2018
Trust in Technology
Declines in 18 of 28 Markets
l llllllllllllllllllllllllllll-1 -1 -4 -3 +1 -5 -3 -3 -10 -1 -1 -6 -7 +2 -5 -1 +7 +10 -3 0 -1 0 -2 +4 +1 -3 +2 +3 -2
TrustNeutralDistrust
Y-to-Y Change− +0
Trusted in 26 markets
80
57
66 67 67 69 70 7074 75 76 77 78 79 80 81 81 82 84 85 87 88 89 90 90 92 93 94 95
Glo
ba
l 2
8
Ire
land
Ge
rma
ny
Fra
nce
U.S
.
U.K
.
Ho
ng
Ko
ng
Sw
ede
n
Ca
na
da
Sp
ain
Ja
pa
n
Ita
ly
Au
str
alia
Arg
en
tin
a
S. A
fric
a
The
Ne
therla
nd
s
UA
E
Ru
ssia
Turk
ey
S. K
ore
a
Pola
nd
Sin
ga
po
re
Bra
zil
Ch
ina
Co
lom
bia
Me
xic
o
Ma
laysia
India
Indo
ne
sia
Source: 2018 Edelman Trust Barometer. TRU_IND. Please indicate how much you trust businesses in each of the following industries to do what is right. Again, please use
the same 9-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust), industries shown to half
of the sample. Informed public, 28-market global total.
32
Percent trust in the technology sector, informed public,
and change from 2017 to 2018
Informed Public Trust in Technology
Declines in 16 of 28 Markets
l llllllllllllllllllllllllllll-3 -11 -9 -18 -19 -6 -14 +3 -4 -9 +3 -9 -1 0 -2 0 -9 -2 +1 +7 +12 +6 +4 -4 -1 +2 +8 -1 +1
TrustNeutralDistrust
Y-to-Y Change− +0
Trusted in 27 markets
52
75
4950 52
55 56
6367
Business Technology Blockchaintechnology
Self-drivingvehicles
Sharing economybusinesses
Virtual-realityplatforms
Artificialintelligence
Internet of things Mobile/smartphone appdevelopers
Source: 2018 Edelman Trust Barometer. TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a nine-point scale, where one means that you
“do not trust them at all” and nine means that you “trust them a great deal.” (Top 4 Box, Trust). TRU_IND. Please indicate how much you trust businesses in each of the following industries to do what is right. Again,
please use the same 9-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust), industries shown to half of the sample. TRU_SUB_TEC.
Now thinking about specific sectors within the technology industry, please indicate how much you trust businesses in each of the following sectors to do what is right. Again, please use the same 9-point scale where one
means that you “do not trust them at all” and nine means that you “trust them a great deal”. (Top 4 Box, Trust), question asked of one-fifth of the sample. General population, 28-market global total. 33
Trust in Technology Sub-Sectors
Lags Tech Sector Overall
-2+10 0 N/A+3N/A-10
Y-to-Y Change− +0
TrustNeutralDistrust
Percent trust in business, technology sector and technology sub-sectors,
and change from 2017 to 2018
Source: 2018 Edelman Trust Barometer. DRV_TEC_AGR. For each of the statements below, please indicate how much you agree or disagree. (Top 4 Box,
Agree), question asked of one-fifth of the sample. General population, 28-market global total.
34
Percent who agree that …
Tech Companies Expected to
Lead on Societal Issues
76% Tech companies should
do more to help regular
people affected by
automation
79% Tech companies
should play a larger
role in educating the
future workforce to
keep pace with
emerging skills
35
Silence Is Not An Option
Higher levels of trust in tech
means people expect more
leadership from tech companies
36
Behaviors to
Build Trust in Technology
Anticipate and
facilitate training
and skills
development
Motivate and inspire
employees
Set the example for
transparency,
inclusion and ethics
Address the risks
and the benefits of
innovation
Make the case for
openness
By firing engineer,
Google shows what
you can say – and
what you can’t – at
work
Sheryl Sandberg says
Facebook is taking
the tech backlash
seriously – and it’s
going to do
something about it
Facebook, Google and
others join The Trust
Project, an effort to
increase transparency
around online news
Google commits
$1 Billion in grants to
train US workers for
high-tech jobs
Employees at Apple
and Google are more
productive