Solutions Now I Innovations for the Future
2019 S&T Cybersecurity and Innovation Showcase
1
Solutions Now I Innovations for the Future
2019 S&T Cybersecurity and Innovation Showcase
Real-Time Authentication to Counter Caller ID Spoofing
Jeremy Whittington | Illuma Labs Inc.March 19, 2019
2
Solutions Now I Innovations for the Future
3
Funded Contract Information This material is based on research sponsored by the Department of Homeland Security, Science and Technology Directorate via contract number HSHQDC-17-C-00034.
No Endorsement NotificationAny reference to any specific commercial products, processes, or services by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by the Department of Homeland Security or the United States Government.
Hyperlinked Web sites do not constitute endorsement by DHS of the Web site or the information, products, or services contained therein. DHS does not exercise any editorial control over materials on this website or the information on non-DHS Web sites.
Disclaimer Notification The views, opinions, findings, conclusions, or recommendations expressed in this presentation are those of the authors and do not necessarily reflect the official policy or position of the Department of Homeland Security (DHS) or the United States Government. The publication of these views by DHS does not confer any individual rights or cause of action against the United States. Users of information in the materials assume all liability from such use.
Solutions Now I Innovations for the Future
Team Profile Milind Borkar, Ph.D. – CEO / PI
10+ years R&D, Marketing, and Business Development Cross-functional teams, worldwide accounts, 50+ product launches 18 patents, 14 technical publications
Jeremy Whittington – CTO 20+ years architecting SaaS applications for Fortune 100 companies Designed and deployed multiple systems Founded two technology startup ventures
4
Solutions Now I Innovations for the Future
Customer Need Problem: Caller ID can not be trusted Current Practice & Limitations: PINs, Passwords, Q&A, etc. introduce friction
& are easily compromised Solution: Illuma AccessTM – High accuracy frictionless authentication Target Application
Inbound caller authentication for call centers >60% inbound calls require authentication >25% of typical 5 minute interaction is authentication 85% customers unhappy with traditional authentication methods
Targets: Government (e.g. USCIS, IRS), finance, insurance, telco Adjacent Applications
Enterprise Identity and Access Management (IdAM) Personalization and permissions for virtual assistants (e.g. Alexa, Siri)
5
Solutions Now I Innovations for the Future
Approach
AudioPrintTM
Core Authentication Service in Cloud
Voice + DeviceSignatures
Proprietary & Irreversible
Authentication within SecondsSpoken Content NEVER Sent to Cloud
Thin Client on Customer PlatformDecision Sent to
Customer Application
Real-Time Call Audio AnalysisReal-Time AudioPrintTM Generation
Authenticates AudioPrintsTM From Multiple Clients
6
Solutions Now I Innovations for the Future
Approach (Continued) Thin Client Highly Optimized Scales across enterprise & portable applications
AudioPrintsTM
Proprietary & Irreversible Security of spoken content
Authentication Service Cloud Based Efficient deployment & maintenance
7
Solutions Now I Innovations for the Future
Benefits Reduce Costs
30-90 seconds typical authentication time reduced to 2-10 seconds Authentication as a Service minimizes deployment and maintenance costs
Improve User Experience No PINs, passwords, or annoying Knowledge Based Authentication (KBA) Passive enrollment and authentication Automatically load custom permissions for intelligent virtual assistants
Enhance Security Continuous authentication throughout customer interaction >20x higher accuracy than KBA Sensitive spoken content never goes to the cloud
8
Solutions Now I Innovations for the Future
Competition/Alternatives Common Practice: KBA, PINs, Passwords, One-Time Passcode (OTP)
Competing Technologies for Automated Real-Time Authentication in Call Centers Nuance FreeSpeech, NICE Real-Time Authentication (RTA), Pindrop Passport Some available only on-premise Expensive deployment & maintenance Cloud implementations require access to call audio Security risk
Illuma AccessTM Advantages Unique client-cloud architecture ensures security of spoken content Optimized client minimizes deployment & maintenance costs Multiple patents pending: USPTO 16/203,077, 62/638,086, 62/658,123
9
Solutions Now I Innovations for the Future
Current Status Cloud Authentication Engine – Technology Readiness Level 6 Operational on Amazon Web Services (AWS)
Enterprise Call Center Client – Technology Readiness Level 6 Supports Interactive Voice Response (IVR) systems
Smartphone Client – Technology Readiness Level 6 Authenticate live phone calls on resource constrained platform
Pilot testing underway with Fortune 500 customer
10
Solutions Now I Innovations for the Future
Next Steps Technical Complete development of call center client to authenticate
live agent conversations
Transition Increased engagement with pilot customers and investors Pilot and Venture Capital investment in 1H19
11
Solutions Now I Innovations for the Future
Potential Transition Activities Pilots in Call Center environment Target 1H19 Key Verticals: Government, finance, insurance, telco Example Government Targets: USCIS & IRS Call Centers
Pilots in Virtual Assistant applications Target 2H19 Key Verticals: Finance, telco, online retail
12
Solutions Now I Innovations for the Future
Contact Info
Jeremy WhittingtonIlluma [email protected]://www.linkedin.com/in/jeremywhittington/
13
Solutions Now I Innovations for the Future
2019 S&T Cybersecurity and Innovation Showcase
14