THE HARVEY NASH / KPMG CIO SURVEY 2020
BUDGETS & BOARD PRIORITIES
DRIVING BUSINESS PERFORMANCE THROUGH TECHNOLOGY
83% 61%
3%
54%
34% 29% 26% 24% 24%
OPERATIONAL PRIORITIES
Top 3
Improving customer engagement
Improving operational efficiency
3
Power and Utilitiesmost optimistic
Leisureleast optimistic
movedworkforce to remote working
have enacted employee mental health programs
female respondents IT executive level
More than half agree that diversity improves:
will keep morethan half of
workforce remoteworking
Artificial intelligence
Organizational change management
2Cyber security
3Agile methods
4IT strategy
5
The 2020 Harvey Nash / KPMG CIO Survey is the largest IT leadership survey in the world in terms of number of respondents. The survey was conducted of 4,219 CIOs and technology leaders across 83 countries.www.hnkpmgciosurvey.com
Digital leaders:the 31% that are ‘very’ or ‘extremely’ effective at using digital technology to advance their business strategy
as effective at scaling digital
channels
better at new products
and service offerings
better at employee experience
better at increasing revenues
more likely to increase profit
margin
2.6x2.4x 2.3x 2.5x3.1x
Trust and collaborationInnovation
Engagement with the businessCreating customer focused products
think the pandemic has increased the influence of the
technology leader
say crisis has increased the collaboration between
their team and the business
Telecom industry respondents
tech leaders are moved on
58%
70%
76%
31%
36%
26%
25% investing in automation as a top priority
60% Phishing
70% Malware
60% Denial-of-
service attack
MANAGING TECHNOLOGY 4,219 103
IT leaders surveyed across a wide range of industries and geographies
Telecommunications industry respondents
2,791 1,428 responses before
March 2020
responses to modified pandemic survey
EVERYTHING CHANGED. OR DID IT?
9% 44% 46%Mean additional IT
spend due to the pandemic
Budgets Headcounts
expected to rise in next year
&
INVESTMENT PRIORITIES
Culture & Leadership in top 2 factors in engaging and retaining technology talent
Top 3
Customer experience and
engagement
Infrastructure/cloud
2
Security and privacy
3
TELECOMMUNICATIONS INDUSTRY
Security is a top 3 investment priority
1
1
1
&&
Developing new products and services
2
experienced additional incidents due to remote
working