2020 FREQUENTLY ASKED QUESTIONSDECK THE HALL

What is Deck the Hall? Deck the Hall is a holiday display located at Stan Hywet Hall & Gardens, historic estate of the family of F.A. Seiberling, co-founder of the Goodyear Tire & Rubber Company. Ranked one of the Best Holiday Historic Home Tours by USA Today and voted one of the top 100 holiday events by the American Bus Association in 2016, Deck the Hall features over one million lights on display throughout outdoor grounds, a Dazzle light show spectacular animated to music, display windows in the Courtyard, the popular Playgarden decorated and “dressed up for the season” as Gingerbread Land, and a self-guided Manor House tour of the decorated rooms on the first floor. Santa is also available for photographs with children, appearing on Deck the Hall evenings through December 23.

What are the dates of Deck the Hall?

Friday through Sunday – November 27, 28, 29, 2020

Thursday through Sunday – December 3, 4, 5, 6, 2020

Thursday, December 10 through Wednesday, December 23, 2020

Saturday through Wednesday – December 26 through December 30, 2020

Stan Hywet is closed on December 24, 25, and 31, 2020 and January 1, 2021

What are the times of Deck the Hall?

Deck the Hall is open from 5pm - 8pm.

Last admission is at 8pm when the front gate will close for the evening.

The outdoor grounds will remain open until 9pm.

What are the fees for Deck the Hall?

Value Nights – Sunday through Thursday nights: Member adult: $14 Member youth (6-17): $6 Nonmember adult: $18 Nonmember youth (6-17): $7

Standard Nights – Friday and Saturday nights: Member adult: $16 Member youth (6-17): $7 Nonmember adult: $22 Nonmember youth (6-17): $9

Children 5 years and under, complimentary.College students receive youth price with valid ID.

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What COVID safety precautions are in place during this year’s event?For the health and safety of all guests, staff and volunteers, this year’s Deck the Hall will include limited nightly ticketed capacity. All tickets must be purchased in advance online at www.stanhywet.org/events or by calling the ticket office at 330.315.3287. Guests should be prepared to have tickets scanned directly from their device, or bring printed tickets for scanning upon arrival.

There will be a limited number of people permitted at one time in all buildings including the Manor House, Conservatory holiday plant sales, and Molly’s Shop. Family groups are requested to abide by the six-foot social distancing rule at all times during their visit.

To avoid larger gatherings and ensure appropriate spacing for families, the tree-lighting ceremony with Santa in the Courtyard has been postponed this year. The large tree will be brightly decorated, and Santa will be available for photos with families in Rudolph’s Corral with a plexiglass barrier in place. The Corbin Conservatory will not feature a poinsettia tree this year to avoid any unnecessary crowding, and the Playgarden will not feature a snowglobe this year to avoid any close gathering in an enclosed space.

Facial coverings are required by all guests while waiting in lines, inside ALL buildings (including for use of restrooms), and outside when 6’ social distancing is not possible. Exceptions for facial coverings are permitted for those recommended per CDC guidelines.

Are facial coverings required?Facial coverings are required by all guests while waiting in line to have tickets scanned, purchase concessions or visit with Santa, inside ALL buildings (including for use of restrooms), and outside when 6’ social distancing is not possible. Exceptions for facial coverings are permitted for those recommended per CDC guidelines.

How do I purchase tickets for Deck the Hall?For the health and safety of all guests, attendance capacity will be limited each evening. Therefore, ALL ticket purchases must be made in advance for a specified date through Stan Hywet online at stanhywet.org or by calling the ticket office at 330.315.3287. Note: Deck the Hall tickets are dated and are non-refundable and non-transferable.

Can I purchase Deck the Hall tickets at the door when I arrive?No. For the health and safety of all guests, attendance capacity will be limited each evening. Therefore, ALL tickets must be purchased IN ADVANCE for a specified date online at stanhywet.org or by calling the ticket office at 330.315.3287. Note: Deck the Hall tickets are dated and are non-refundable and non-transferable.

How late may I purchase a ticket in advance for Deck the Hall?Ticket sales close at 4pm each day of the event.

What does my Deck the Hall ticket include?Tickets are all-inclusive for Deck the Hall offerings. Guests may enjoy lighted displays outside, the Dazzle light show spectacular, display windows in the Courtyard, Gingerbread Land, and a visit with Santa (appearing on Deck the Hall evenings through December 23). Tickets also include a self-guided Manor House tour of the decorated rooms on the first floor.

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Does my Deck the Hall ticket include daytime admission to Stan Hywet?No. Deck the Hall tickets are only valid from 5-8pm. Daytime tickets for visits during regular December hours of 1-4pm are available for purchase in admissions upon arrival.

Can I purchase a “combo” ticket for a daytime self-guided tour and Deck the Hall?No. Deck the Hall and daytime self-guided tours are two separate events and require separate admissions. Deck the Hall tickets must be purchased in advance online at stanhywet.org or by calling the ticket office at 330.315.3287. Daytime self-guided tour tickets may be purchased upon arrival.

Can I purchase a ticket to be used on any evening of Deck the Hall?No. Deck the Hall tickets are dated and are non-refundable and non-transferable. If you are interested in purchasing tickets as a gift, please consider purchasing a gift certificate through tickets.stanhywet.org or onsite at the admissions office during regular hours.

What do I do with my Deck the Hall ticket?Guests should be prepared to present their pre-purchased tickets on their smart device for scanning upon arrival to Deck the Hall. Alternatively, guests may print paper tickets to present for scanning upon arrival. Is there a drive-through ticket option for Deck the Hall?No, there is no drive-through or grounds-only ticket option. Tickets are all-inclusive of Deck the Hall offerings.

Is there a grounds-only ticket option for Deck the Hall?No, there is no drive-through or grounds-only ticket option. Tickets are all-inclusive of Deck the Hall offerings.

Are there additional discounts for Deck the Hall ticket purchases?No, discounts and coupons do not apply for Deck the Hall as it is a special event at Stan Hywet Hall & Gardens.

Are group discounts available for Deck the Hall? How do I purchase?Yes, group pricing is available. Group tours must be booked at least 2 weeks in advance and have a minimum of 10 guests. Group Inquiries should be directed to the Group Sales Specialist at 330.315.3284 or groupsales@stanhywet.org. Calls will be returned during normal business hours, Monday-Friday. Payment is required upon the group booking.

Are there any additional special event opportunities during Deck the Hall?Yes. There are two event experiences during 2020’s Deck the Hall:Dinner and Deck the Hall is an evening experience with a served buffet, alcoholic or non-alcoholic beverage, and Deck the Hall self-guided tour. This year’s dates are December 3, 4, 10, 11, 17 & 18. Limited capacity for the health and safety of guests and staff. Please remember that facial coverings are required inside all buildings, except while eating dinner. Please visit www.stanhywet.org/events or email magic@stanhywet.org for more information.

The Cleveland Ballet will perform The Little Nutcracker during an evening experience with a plated dinner, alcoholic or non-alcoholic beverage, one-hour ballet performance, and Deck the Hall self-guided tour. This year’s event is scheduled for the evening of Sunday, December 6. Limited capacity for the health and safety of guests, staff and ballet company. Please remember that facial coverings are required inside all buildings, except while eating dinner. Please visit www.stanhywet.org/events or email programs@stanhywet.org for more information.

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What should I wear to Deck the Hall?While there are some indoor portions of Deck the Hall, most of the event is an outdoor walking experience with various elevations taking place during various weather conditions. Please dress for the weather and wear comfortable shoes/boots and plan for a 60-minute outdoor experience. Remember to bring facial coverings which are required while waiting in line for admissions, concessions, or visits with Santa, inside ALL buildings including restrooms, and outside when 6’ social distancing is not possible.

Can I exchange my ticket for another date if it is raining or snowing?No. Deck the Hall is an indoor and outdoor experience that takes place in all Ohio weather. Deck the Hall tickets are dated and are non-refundable and non-transferable.

Is Deck the Hall wheelchair accessible?The first floor of the Manor House is wheelchair accessible. As a historic estate, the outdoor grounds are not completely wheelchair accessible, however most areas on the estate are accessible near paved pathways that will be plowed as best as possible during inclement weather. For more details, please review our Disabilities Guide at www.stanhywet.org/hours.

Where is Stan Hywet located?Stan Hywet Hall & Garden is located at 714 North Portage Path in Akron. The front gate is located at the intersection of North Portage Path and Garman Rd., and will open at 4:30pm for entry into Deck the Hall. Last admission is at 8pm when the front gate will close for the evening.

Where do I park?After entering the front gate at the intersection of North Portage Path and Garman Rd., follow the drive and Guest Service Staff instructions as free parking is available in the main lot. Alternate free parking is available on neighborhood streets around the Stan Hywet estate. Guest parking on city streets must please follow all parking regulations as governed by the City of Akron.

Will Santa be available for photographs?Yes. Santa will be available in Rudolph’s Corral in the Courtyard from 5-8pm for photo opportunities during Deck the Hall evenings through December 23. Guests may take photos with their own devices at no additional charge. For the health and safety of Santa and our guests, there will not be a tree-lighting in the Courtyard this year to avoid a larger gathering. We also ask that families abide by the photo opportunity set up in place, and sit adjacent to Santa maintaining the plexiglass barrier in between. Please do not approach closely to Santa as Santa and Rudolph must also practice safe social distancing.

Will the Manor House be open?Yes. The Manor House will be open for self-guided tours of the first floor and will feature decorated rooms inspired by this year’s theme, A Very Merry Christmas. Limited capacity for the health and safety of guests, and no food or beverage permitted inside the museum. Please remember that facial coverings are required inside all buildings. The first floor of the Manor House is wheelchair accessible.

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714 N. Portage Path Akron, OH 44303

330.315.3287stanhywet.org

When do the Dazzle light show spectacular shows take place?Dazzle is an outdoor light show animated to music that begins at 5:40pm and runs every 20 minutes. The last show begins at 8:40pm.

Is Molly’s Café Open?No. Molly’s Café will not be open during Deck the Hall. However, café items will be available for purchase outside in the Courtyard at the Salty Reindeer and Gingerbread Hut.

Are concessions available for purchase?Yes. Concessions are available for purchase in the outdoor Courtyard, including Stan Hywet’s famous hot, hot, hot gingerbread cookies! The Salty Reindeer features adult beverages (beer, wine) and salty treats like popcorn and hot pretzels. The Gingerbread Hut features hot, fresh-baked individual gingerbread cookies or frozen gingerbread dough to take home, hot chocolate, coffee, and a variety of Molly’s Café items.

Is Molly’s Shop open?Yes. Molly’s Shop will be open for unique holiday gifts, seasonal décor and fashion. Limited capacity for the health and safety of guests. Please remember that facial coverings are required inside all buildings.

Are holiday plants available for purchase?Yes. Poinsettias and other holiday plants are available for purchase in the Corbin Conservatory.

Is the Corbin Conservatory open?The Corbin Conservatory will be open for access to restrooms and the holiday plant sale only. Limited capacity for the health and safety of guests and the Conservatory will not feature a poinsettia tree this year to avoid any unnecessary crowding. Please remember that facial coverings are required inside all buildings.

Is the Playgarden open?Playgarden will be open for one-way walk-through tours only as it is decorated and ‘dressed up for the season’ as Gingerbread Land. For the health and safety of guests, Gingerbread Land will not feature a snowglobe this year to avoid any close gathering in an enclosed space.

Please note Stan Hywet is a historic estate – self-guided tours may include long periods of walking, standing, uneven pavement and stairs. Please watch your step. From time to time, photos will be taken of guests visiting Stan Hywet Hall & Gardens. Stan Hywet

reserves the right to use these photos for communication, promotional and marketing purposes.

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