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2020 TROOP FALL PRODUCT PROGRAM TRAINING Girl Scouts of Silver Sage
2 0 2 0 TROOP FALL PRODU CT PROGRAM TRAIN IN G
Girl Scouts of Silver Sage
THANK YOU!
• We appreciate your time, energy and efforts
• Our Product Program is a success because of YOU!
• You help girls learn and develop skills that last a lifetime
• We are excited to kick off this new Girl Scout year with you and look forward to “bravely sharing our strengths”
Welcome to
Alicia QuilantanCouncil Product Manager
COVID-19 Safety Guidelines
• Follow all state and health official guidance in your area
• Use the online sales platform whenever possible for payment
• Do not go door-to-door, use social media platforms to promote
sales (yes, this has been approved by GSUSA)
• Use contactless methods for product delivery (only after payment is secured)
• Use hand sanitizer before and after each delivery, drop
off, or pick-up of product
• Use social distancing, wear a mask, and staggered pick-up
whenever money or product exchanges hands
• Goal Setting• Decision Making• Money Management• People Skills• Business Ethics
5 Skills for Girls
The Fall Product Program gives troops the ability to start their year with amazing opportunities!
T HRE E TO E D PYG MY SLOT H
• Found living on Isla Escudo de Veraguas off the coast of Panama
• It is the smallest of the three toed sloths and was only recognized as a species in 2001
• Habitat destruction is the largest threat to the species
• Sloths can swim
• A unique species of green algae is found on the fur and is considered symbiotic, providing camouflage without detriment to their health
• Population <100
• Size around 6 pounds
• Eats primarily leaves of red mangroves
2020 GIRL REWARDS
PERSONALIZED PATCH
• Girl chooses name, nickname or initials for her patch
• Girl makes selection between two patch backgrounds
• Opportunity to provide mailing address after login
• Personalized patches ship directly to girls as earned throughout the program
Earned by:
• Sending 15 Emails & selling $300 in product
$1 per Nut and Candy item or
$3 per Magazines items sold
Magazines, Nuts and
Chocolates
TROOP PROCEEDS
TWO WAYS TO PARTICIPATE
• Girls offer a variety of items to family and friends in two ways
• In-person using a nut order card
• Online sending emails and sharing link on social media to purchase magazines and nuts/chocolates
Front of order card here
IN-PERSON NUT/CHOCOLATE ITEMS
• Delicious selection of items
• Holiday Tin & Gift Items
• Care to Share
Project Thank YouProject Thank You supports our Hometown Heroes including local Wildland and Municipal Firefighters, Police Officers, and other brave men and women of service.
Your $6 donation will provide our Hometown Heroes with a delicious can of nuts. There is no better way to say “Thank You” to our local heroes than with a tasty treat!
No product selection necessary, Girl Scouts of Silver Sage has already chosen the products to be donated.
Donated Product: Butter Toasted Peanuts.
Order Taking
GIRL ONLINE EXPERIENCE
o Create a virtual likeness
o Creating avatars makes participating fun and get results with PATENTED Girl Scout platform
GETTING STARTED
• Girls log in as a first-time participant or as a returning user from last year
• Spanish experience available
o Zip code validation ensuring girl in correct council
o Participant information and secure password setup
o Troop number selection or “I don’t know/see my Troop#/Group#”
o Participant can edit nickname
o Answer questions about girl goals and what Girl Scouting means to her
REGISTERING AN ACCOUNT
• Girl designs her own virtual likeness choosing from over 3 billion avatar feature combinations
• Upload a photo or video to share on your storefront
PE R SONALIZE H E R CAMPAIGN
Earned by sending15
e-mails and sell 4+ magazines and 20+
nut/chocolate items
PROMOTING HER CAMPAIGN
o Girls share their online storefront link with family and friends by sending emails, sharing on social media or texting a photo of their business cards
o Email is most popular option
o 27% of online sales come from social media
o Girls business cards preprinted with their storefront code
o Take a picture of the business card and text family and friends
o Easier for returning girls with customer email addresses saved year over year
o Option to include last name so friends and family know who is sending the email
o Simplicity of one click renewals for customers previously purchasing magazines
GIRL’S CAMPAIGN HQ
Navigation tools for all aspects of the program
o E-mails/Social Media
o Printable business cards with girl’s online store code
o Manage paper orders (nut card sales entry)
o Rewards earned and actions need to receive rewards
o Reports
o Avatar’s room with troop photo
Navigation tools for all aspects of the program
o E-mails/Social Media
o Printable business cards with girl’s online store code
o Manage paper orders (nut card sales entry)
o Rewards earned and actions need to receive rewards
o Reports
o Avatar’s room with troop photo
CUSTOMER EMAILS
• Family and friends receive emails with links to shop for magazines and nuts/chocolates and can hear the special message recorded by their favorite Girl Scout
ONLINE STOREFRONTS
Magazine selections include all Time, Inc titles,
Reader’s Digest and more!
ONLINE NUTS/CHOCOLATES
o Customers have the option to choose girl delivered or direct ship
o Customers pay for all products online at the time of checkout
ENTER I NG I N-PER SON NUT
O R D ER CA R D I TEMS
o Parents/girls enter the total of each item using the nut order card into the M2OS system prior to the end of the program
o Nut order card totals will be tabulated and added to all online sales totals in reports
o All in-person nut orders must be entered into M2OS system to be processed
REPORTS
o Reports broken out by sales categories
o View all girl delivered items sold online by customer to see which products to deliver
o Report emailed to parents at end of program
Enabling the girl experience
VOLUNTEER LEVEL ACCESS
WELCOME TO YOUR CAMPAIGN
o Prior to Fall Product Program start, volunteers receive email invitation to M2OS
o Click link embedded in email to setup password
o After login, volunteers can return to council’s M2OS landing page
GETTING STARTED
• Watch troop training video
• Create your troop leader avatar
• Within M2OS, launch parent/guardian email blasts announcing troop participation in the Fall Product Program
• Manage nut card orders (after girl entry for any girls who didn’t enter their own paper orders)
• View reports
PARENT AND GUARDIAN EMAIL BLAST
o Troop leaders can launch an email directly to parents with a link and instructions on how to participate
o Parent email addresses will be uploaded by council
o Volunteers can edit or enter any missing parent/guardian emails
The Parent/Guardian Email Blast has a 72%
open rate - the EASIEST way to get
your girls to participate online!
T RO O P CAMPAIG N HE ADQUART ERS
o Headquarters for managing a troop campaign
o All program management tools on one site
o Enter nut order card items
o Message the girls in your troop
o Assist girls with reward choices
o Headquarters for managing a troop campaign
o All program management tools on one site
o Enter nut order card items
o Message the girls in your troop
o Assist girls with reward choices
TRO O P BA NKING & PAYMENTS
• View troop financial information at a glance including:
• Gross sales
• Total paid online by customers
• Total proceeds earned
• Balance due council
• Girl payments (if entered by troop)
REPORTS
• Click the Reports link from the Troop Dashboard to view total sales or sales by product category
• Click a girl name to view the specific details of individual girls
• Link on dashboard Troop Summary/Amount Due Report
DELIVERY TICKETS
• Print delivery tickets by SU, troop or girl
• Available for products and rewards for easier picking and packing
• Option to include financials
ME2® VO LUNTEER
PATCH
Troop Fall Product ChairsEarned by achieving $1,000 in total Troop sales
Service Unit Product ChairsEarned for $1 in total Service Unit sales
IMPORTANT DATES
• Program begins: September 15
• In-person girl order taking and girl delivered online order taking ends: October 18
• Last day for parents to enter paper orders in M2OS: October 20
• Last day for troops to enter orders in M2OS for girls: October 21
• SU lockout: October 22
• Online orders for Direct Ship Nuts and Magazines ends: October 31
• SU Nut Deliveries: November 11
Troop Product Manager
Be an Approved Volunteer!•Be currently registered with GSUSA (2020/21 year) •Current Background Check on file•Filled out a Troop Product Manager Contract online
Getting Started
Resources•Council Product Manager: [email protected]•Girl Scouts of Silver Sage: www.girlscouts-ssc.org/cookies/fall-product•M2 Mediagroup: www.gsnutsandmags.com
Materials and Product Distribution
M2 Mediagroup and Ashdon Farms
Service Unit Cookie Manager
Troop
Troop
Troop TroopTroop
Troop
Troop Product Manager
Resources for Parent Meeting•Parent Meeting Agenda•Fall Product Program: Troop Manual•Sales Materials, e.g. Order Card, Envelopes, Posters, etc...•Council Staff: [email protected]
Parent Meeting
Tips for Training•Collect all Parent/Girl Permission Slips•Read everything! Familiarize yourself with all the materials•Be enthusiastic, ask for help, and have fun•Schedule training early. Possibly during first Parent Meeting
EXAMPLE
The new system does have a pick-up scheduler for troops. Please use the site to schedule troops pick-up times and be sure to let troops know at training and through email:
Tips for Pick-Up•BE ON-TIME to keep everything moving smoothly.•ALWAYS COUNT ALL ITEMS before signing a Product Receipt and only when everyone
agrees on the count.•KEEP VEHICLE CLEAN and clear of unnecessary clutter.•MAKE SURE THERE IS A SAFE PLACE TO STORE ITEMS until Girls pick-up; never in a
vehicle other than for transport.
Product Pick-Upfrom Service Unit
Troop Product Manager
November 11
Tips for Girl Pick-Up•ALWAYS COUNT ALL ITEMS before signing a Product Receipt and only when
everyone agrees on the count.• SCHEDULE THE DATE AND TIME EARLY to give parents and girls enough time
to make delivery plans.•MAKE SURE GIRLS START DELIVERING IMMEDIATLY. Time is limited to wrap
up the sale; get it done early before the holidays start.
Product Pick-Upfrom Troop to Girl
Troop Product Manager
November 11-14
We will be using an automatic withdrawal system, ACH, where Council Proceeds will be electronically transferred from Troop Accounts. All deposits will be made into individual Troop Accounts and then Council Proceeds will be transferred in one withdrawal on Monday, November 23, 2020.
Things to Think About•Where your troop banks. Not all banks are equal!•Setting up Check Recovery or how to manage bounced checks.•What your troop is responsible for.
Tips for Banking•COLLECT MONEY UPFRONT AND ONLINE when ever possible.•DEPOSIT ALL MONEY INTO TROOP ACCOUNTS by Wednesday, November 16, 2020 to give enough
time for all checks to clear.•MAKE SURE TROOPS ADD BANKING INFO into the UNIFY Financials – Troop Bank Tab.• LOOK FOR UPDATES throughout the Fall Product Program.
Banking Guidelines
Troop Product Manager
By November 16
Troop Pick-upWhen picking-up items from the Service Unit Product manager be sure to count everything and make sure that all items are accounted for. • Use Troop Rewards Reports –Report shows all rewards
troop has earned.• Use the Troop Sales Reports –Sales Report to ensure that
your girls has completely paid amount due to Council before releasing.
Reward Distribution
Girl DistributionWhen passing-out items be sure to count everything and make sure that all items are accounted for each girl. • Use the Girl Rewards Report – Recognitions Report shows all
rewards each girl has earned.• Use the Girl – Nuts/Candy & Mags Report to ensure that Girls have
completely paid amount due to troop before releasing.
Troop Product ManagerEarly December
FALL PRODUCT PROGRAM CUSTOMER CARE
oM2’s Customer Care team is cross-trained to handle tech support, volunteer/participant and customer inquiries
o100% customer satisfaction guarantee
• You are the difference!
• Thank you for contributing to the positive experiences girls have through the Fall Product Program
• We appreciate you and all that you do to support Girl Scouts!
THANK YOU!
