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Creating a Positive Culture through Social and Emotional Intelligence
Sue Langley
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Approach
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© 2020 Langley Group IP Trust
Positive Psychology
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“Positive Psychology is the scientific study of human flourishing, and an applied approach to optimal functioning. It has also been defined as the study of the strengths and virtues that enable individuals, communities and organisations to thrive.”
(Gable & Haidt, 2005; Sheldon & King, 2001)
Positive Psychology
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© 2020 Langley Group IP Trust
People do their best work when they are in a positive
frame of mind.
Positive Leadership
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Worst Mood Best moodLack of clarity
Poor decision makingDistracted
Abrupt / snappyFire-y temper
Isolating – keep awayOverwhelmedOut of control
Good at procrastinatingLow energy
Clear thinkingEffective decision making
Paying attentionNice to be around
Supportive / collaborativeMore likely to help
More creativeEnergised Focused
Calm and in control
Exercise
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© 2020 Langley Group IP Trust
Emotions
Emotions are data – they are information!
They are just trying to tell you something!
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Positive Leadership
People do their best work when they are in
a positive frame of mind.
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Results - Personal
Research shows that people with higher levels of wellbeing are:
• Healthier• Stronger immune system• Recover quicker from illness• Live longer• More tolerant of pain• More successful• More resilient• More caring and altruistic• More socially engaged• Consider themselves luckier?
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Broaden and Build
• Broaden thought-action repertoire• Build personal resources
“Positivity doesn't just change the contents of your mind...It widens the span of possibilities that you see.”
Barbara Fredrickson
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Positive Emotions
• Joy
• Gratitude
• Serenity
• Interest
• Hope
• Pride
• Amusement
• Inspiration
• Awe
• Love
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Positive leadership
Positive Leadership
Climate
Meaning
Communication
Relatio
nshi
ps
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Positive climate
Climate
Fostering a positive climate where positive emotions predominate over negative emotions in the work environment.
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World Economic Forum
1. Complex problem solving2. Critical thinking3. Creativity4. People management5. Coordinating with others
6. Emotional intelligence7. Judgement and decision making8. Service orientation9. Negotiation10.Cognitive flexibility
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“Emotional intelligence is the ability to monitor one’s own and others’feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action” - Salovey and Mayer, 1990
“It is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our
relationships”- Daniel Goleman, 1998
EI Defined
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Mayer-Salovey-Caruso model of EI
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How are these emotionsdirecting and influencing thinking?
What caused these emotions? How might these emotions blend and change?
How do you manage your emotions and others’
emotions to help achieve goals and make decisions?
What emotions are you, and others, experiencing?
1. 2.
4. 3.
MSC Model
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Definition of emotion…..
“Any strong feeling”
(E)motion – the way we feel is linked to our body and our brain
Body and brain
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Neuroscience basics
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Neuroscience basics
• Emotional system•Memory• Habits• Automatic• Very efficient• Little fuel
• Reflexive
Limbic system
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Neuroscience basics
• Strategic thinking• Problem solving• Decision making• Paying attention• Self Regulation• It needs lots of fuel!
• Reflective
Pre-frontal Cortex
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Neuroscience basics
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• Strategic thinking• Problem solving• Decision making• Paying attention• Self Regulation• It needs lots of fuel!
• Reflective
Pre-frontal Cortex
• Emotional system•Memory• Habits• Automatic• Very efficient• Little fuel
• Reflexive
Limbic system
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Neuroscience basics
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AWAY TOWARD
Faster acting StrongerLongerMore common Adrenaline upDopamine down
Slower acting Milder Shorter Less common Adrenaline up a little Dopamine up
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Communication
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AwayNegative Behaviours
TowardPositive Behaviours
• Focus on problems• Defensiveness• Telling• Rejecting• Criticizing• Giving up• Blaming/self blame• Negative Language
• Focus on purpose• Curiosity• Asking• Acceptance• Appreciation• Optimism• Responsibility• Positive Language
“ Responsibility means an ability to respond.” David Rock.
CHOOSE
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Importance of fuel
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Brain and body basics
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Strategies for wellbeing
??• Eat• Sleep• Exercise• Positive Emotions
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Generate positive emotions
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Strategies for wellbeing
• Eat• Sleep• Exercise• Positive Emotions
• Gratitude• Savouring• Mindfulness• Wonderwoman• Smile• Connections• Kindness• Strengths• Journaling• Talk• Volunteer
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Perceiving emotions
The ability to correctly identify how yourself and others are feeling
Emotion contains information about ourselves, other people and the world around us.
Emotions are a form of data.
We need to pay attention to emotions and be accurate in identifying how we and others feel.
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Exercises
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24 hour exercise
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Emotion wordsdetermined amazed curious happy fearful nervous ashamed sensitive lonely eager
enthusiasm grateful thoughtful afraid optimistic confident sad edgy indifferent distracted
disappointed relieved concerned serious distrustful jealous anxious brave pessimistic upset
frustrated interested peaceful bored affection fascinated cheerful good content relaxed
sympathy uncertain confused indecisive hate proud at ease impatient resentful rejected
passionate careful playful disgust dynamic aggressive rebellious cautious pleased satisfied
joyous defeated powerless guilty surprised disapproving delighted shy kind thankful
encouraged embarrassed love unhappy calm irritated unsure envious doubtful reserved
negative friendly regretful worried positive amused hopeful disinterested angry distressed
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Paul Ekman – over 50 years of research into human face and emotion.
Emotion in others
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Emotion 1
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Emotion 2
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Emotion 3
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Emotion 4
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Emotion 5
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Emotion 6
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• Mood meter
• Language
• People watching
• Communication skills
• Physiology
Developing Perceiving
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Actions?
Next steps?
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