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2021 CLP slides Session 1 Mar21 - calvarycare.org.au

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3/24/21 1 Creating a Positive Culture through Social and Emotional Intelligence Sue Langley 1 Approach 2 © 2020 Langley Group IP Trust Positive Psychology 3 Positive Psychology is the scientific study of human flourishing, and an applied approach to optimal functioning. It has also been defined as the study of the strengths and virtues that enable individuals, communities and organisations to thrive.” (Gable & Haidt, 2005; Sheldon & King, 2001) Positive Psychology 4 © 2020 Langley Group IP Trust People do their best work when they are in a positive frame of mind. Positive Leadership 5 © 2020 Langley Group IP Trust Worst Mood Best mood Lack of clarity Poor decision making Distracted Abrupt / snappy Fire-y temper Isolating – keep away Overwhelmed Out of control Good at procrastinating Low energy Clear thinking Effective decision making Paying attention Nice to be around Supportive / collaborative More likely to help More creative Energised Focused Calm and in control Exercise 6
Transcript

3/24/21

1

Creating a Positive Culture through Social and Emotional Intelligence

Sue Langley

1

Approach

2

© 2020 Langley Group IP Trust

Positive Psychology

3

“Positive Psychology is the scientific study of human flourishing, and an applied approach to optimal functioning. It has also been defined as the study of the strengths and virtues that enable individuals, communities and organisations to thrive.”

(Gable & Haidt, 2005; Sheldon & King, 2001)

Positive Psychology

4

© 2020 Langley Group IP Trust

People do their best work when they are in a positive

frame of mind.

Positive Leadership

5© 2020 Langley Group IP Trust

Worst Mood Best moodLack of clarity

Poor decision makingDistracted

Abrupt / snappyFire-y temper

Isolating – keep awayOverwhelmedOut of control

Good at procrastinatingLow energy

Clear thinkingEffective decision making

Paying attentionNice to be around

Supportive / collaborativeMore likely to help

More creativeEnergised Focused

Calm and in control

Exercise

6

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© 2020 Langley Group IP Trust

Emotions

Emotions are data – they are information!

They are just trying to tell you something!

7© 2020 Langley Group IP Trust

Positive Leadership

People do their best work when they are in

a positive frame of mind.

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Results - Personal

Research shows that people with higher levels of wellbeing are:

• Healthier• Stronger immune system• Recover quicker from illness• Live longer• More tolerant of pain• More successful• More resilient• More caring and altruistic• More socially engaged• Consider themselves luckier?

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Broaden and Build

• Broaden thought-action repertoire• Build personal resources

“Positivity doesn't just change the contents of your mind...It widens the span of possibilities that you see.”

Barbara Fredrickson

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Positive Emotions

• Joy

• Gratitude

• Serenity

• Interest

• Hope

• Pride

• Amusement

• Inspiration

• Awe

• Love

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Positive leadership

Positive Leadership

Climate

Meaning

Communication

Relatio

nshi

ps

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Positive climate

Climate

Fostering a positive climate where positive emotions predominate over negative emotions in the work environment.

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World Economic Forum

1. Complex problem solving2. Critical thinking3. Creativity4. People management5. Coordinating with others

6. Emotional intelligence7. Judgement and decision making8. Service orientation9. Negotiation10.Cognitive flexibility

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“Emotional intelligence is the ability to monitor one’s own and others’feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action” - Salovey and Mayer, 1990

“It is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our

relationships”- Daniel Goleman, 1998

EI Defined

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Mayer-Salovey-Caruso model of EI

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How are these emotionsdirecting and influencing thinking?

What caused these emotions? How might these emotions blend and change?

How do you manage your emotions and others’

emotions to help achieve goals and make decisions?

What emotions are you, and others, experiencing?

1. 2.

4. 3.

MSC Model

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Definition of emotion…..

“Any strong feeling”

(E)motion – the way we feel is linked to our body and our brain

Body and brain

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Neuroscience basics

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Neuroscience basics

• Emotional system•Memory• Habits• Automatic• Very efficient• Little fuel

• Reflexive

Limbic system

1 6

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Neuroscience basics

• Strategic thinking• Problem solving• Decision making• Paying attention• Self Regulation• It needs lots of fuel!

• Reflective

Pre-frontal Cortex

1 7

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Neuroscience basics

1 8

• Strategic thinking• Problem solving• Decision making• Paying attention• Self Regulation• It needs lots of fuel!

• Reflective

Pre-frontal Cortex

• Emotional system•Memory• Habits• Automatic• Very efficient• Little fuel

• Reflexive

Limbic system

22

Neuroscience basics

© 2019 Langley Group IP Trust

AWAY TOWARD

Faster acting StrongerLongerMore common Adrenaline upDopamine down

Slower acting Milder Shorter Less common Adrenaline up a little Dopamine up

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Communication

2 4

AwayNegative Behaviours

TowardPositive Behaviours

• Focus on problems• Defensiveness• Telling• Rejecting• Criticizing• Giving up• Blaming/self blame• Negative Language

• Focus on purpose• Curiosity• Asking• Acceptance• Appreciation• Optimism• Responsibility• Positive Language

“ Responsibility means an ability to respond.” David Rock.

CHOOSE

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© 2020 Langley Group IP Trust

Importance of fuel

25© 2020 Langley Group IP Trust

Brain and body basics

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Strategies for wellbeing

??• Eat• Sleep• Exercise• Positive Emotions

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Generate positive emotions

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Strategies for wellbeing

• Eat• Sleep• Exercise• Positive Emotions

• Gratitude• Savouring• Mindfulness• Wonderwoman• Smile• Connections• Kindness• Strengths• Journaling• Talk• Volunteer

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Perceiving emotions

The ability to correctly identify how yourself and others are feeling

Emotion contains information about ourselves, other people and the world around us.

Emotions are a form of data.

We need to pay attention to emotions and be accurate in identifying how we and others feel.

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Exercises

31© 2020 Langley Group IP Trust

24 hour exercise

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Emotion wordsdetermined amazed curious happy fearful nervous ashamed sensitive lonely eager

enthusiasm grateful thoughtful afraid optimistic confident sad edgy indifferent distracted

disappointed relieved concerned serious distrustful jealous anxious brave pessimistic upset

frustrated interested peaceful bored affection fascinated cheerful good content relaxed

sympathy uncertain confused indecisive hate proud at ease impatient resentful rejected

passionate careful playful disgust dynamic aggressive rebellious cautious pleased satisfied

joyous defeated powerless guilty surprised disapproving delighted shy kind thankful

encouraged embarrassed love unhappy calm irritated unsure envious doubtful reserved

negative friendly regretful worried positive amused hopeful disinterested angry distressed

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Paul Ekman – over 50 years of research into human face and emotion.

Emotion in others

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Emotion 1

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Emotion 2

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Emotion 3

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Emotion 4

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Emotion 5

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Emotion 6

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• Mood meter

• Language

• People watching

• Communication skills

• Physiology

Developing Perceiving

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Actions?

Next steps?

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[email protected]

Thank you!

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