POSITIVE Body Language

WAY YOU WALK/ GAIT!

Do you take small steps, or giant strides? What is your most comfortable pace? Do you look at the sky, at the ground, at the buildings, or at other people as you are walking along?

How do we present ourselves? On a scale of 1 – 10?!

WAY YOU WALK/ GAIT!

EYE MOVEMENTS/GAZE

HAND SHAKES

• Palm down thrust : signifies dominance or aggression.

• Palm up position: shows submission by the giver.

• Glove Handshake: ‘Politician Handshake’, this is with people one is familiar with.

When it comes to handshaking and introductions:

• A. Only men should stand

• B. Only women should stand

• C. Neither men or women should stand

• D. Both men and women should stand

SMILE

Interview body language• Handshake: A dry, firm hand shake reflects a strong

personality and is what most employers are looking for. Limp, sweaty hands are definitely a no. This is the first body language in the interview that your interviewer will "read".

• Hands: Do not exaggerate hand gestures when you are talking. Try answering an interview question in front of a mirror to help you understand how much you move your hands while talking.

• Eye Contact: Maintain eye contact but do not stare. If you are uncomfortable with this kind of body language look at the interviewer's nose as it has the same effect. Do not let your eyes wander away from your interviewer.

• Posture: Reflects energy, enthusiasm and self control. Stand and sit erect. Slouching does not reflect a positive attitude in interview body language.

• Fidget: Simple - do not fidget. Avoid playing with you hair, clicking pens and the like.

When you invade my space

• Reactions to an invasion of your space– Feel troubled– Get defensive– Become

aggressive– Retaliate

Business Etiquettes

Business CardsIntroductions

Business Card Etiquette in India

In India always use the right hand to give and receive business cards.

INTRODUCTIONSTrue or False

• The president of your company, Mr. A, enters the room in which you are meeting with an important client, Ms. B.

You would be correct to rise and say, “Mr. A, I want to introduce Ms. B, our client from New York.”

False

• The president of your company, Mr. A, enters the room in which you are meeting with an important client, Ms. B.

You would be correct to rise and say,

“Ms. B, I want to introduce Mr. A, our president. [Mr. A,] Ms. B is our client from New York.”

ABC of Introductions

• A = Authority

• First say name of person who holds position of most authority or importance – who want to flatter most

• “Ms. Manager, I’d like to introduce to you Mr. New Employee.”

ABC of Introductions

• B = Basic

• Keep it simple

• Aim to say each person’s name only once

ABC of Introductions

• C = Clarify

• Provide just enough information to get conversation started.

• Information should be neutral or positive.– “Mr. Nesmith is the one to see when your

computer won’t cooperate - he can find files no matter where they hide.”