2.05

Collect secondary marketing data toensure accuracy and adequacy of information for decision-making

Search the Internet for sport/event marketing

information

INTERNET: IMPORTANT SOURCE of Secondary Marketing Information

Main way that SEM organizations obtain useful marketing information (MI)

Vast amount of information available online relating to SEM.

INTERNET DATABASES for SEM MI

Government Census: www.census.gov Demographic Information (Population, age ranges,

salaries) Example: League’s expansion team in a specific area wants to

look at DEMOGRAPHICS to see if team will be successful

Local Chamber of Commerce Website Demographic Information and Business Information

Sports Business Research Network: www.sbrnet.com

INTERNET SERVICE PROVIDERS for SEM MI

Online Trade Magazines

Advertising Agencies

Licensors and Licensees

Search Engines

Use of Internet for SEM MI If starting a new team, business or franchise:

Demographic Information (Government Census) Does it represent Target Market?

Local Business Information (Chamber of Commerce) Will local businesses be supportive? (Sponsorships)

Internet MI STRENGTHS AND WEAKNESSESSTRENGTHS WEAKNESSES

•Information is

current/updated often

•Paperless Research Texts

•Low to no cost

•Search Engines

•VAST information

• Too much information

•Not always accurate

•Many times information is

bias

Describe steps for developing a search strategy.1. WHAT are we looking for

2. WHERE can the information be found Specific databases, News media, etc.

3. HOW to extract the information Identify search terms  Organize and rank findings

4. HOW WELL: search process accuracy

“We Do”How to Search for Specific Information Video

Questions to Answer while watching:1. Demonstrate how to use “relationship”

terms for more accurate searches2. What is one weakness demonstrated

on the video when searching the internet?

“You Do” – activity 1In your group you will do the following:

1. Pick one of the following: New Soccer League Expansion Team 2016 Olympics (Cannot be Brazil)

2. Identify your target market using the following demographics:

Age range, % Male/Female

3. Locate the best country (other than USA) for your team/event based on which represents the most percentage of your target market.

4. Explain why you chose this country- may also include cultural reasons (example: “This country has many sports fans based on current team/event popularity”)

5. Create a short PPT 6. Present to the Class

Monitor internal records for marketing information

TECHNIQUES FOR MONITORING Internal Records

Internal Records: Personal company Information not often public

Monitoring Internal Records: Accurate Regularly Monitored

GUIDELINES FOR MONITORING Internal Records

WHAT records to monitor: SALES INVOICES: Records with CUSTOMER PROFILES

Identify Target Markets SALES REPORTS and ACCOUNTS RECEIVABLE REPORTS

MI about the goods that a business sells Analyzes which products sold well and which did not

COMMENT CARDS for CUSTOMER SATISFACTION Who monitors: Accountants and Marketing Managers

How Often to monitor: REGULARILY Analyze product performance

PROCEDURES FOR MONITORING Internal Records

1. Keep ACCURATE records2. Identify what records to monitor3. Assign WHO will monitor4. Decide HOW OFTEN to monitor5. Evaluate records6. Make decisions

Maintain a database of competitor information

Competitor Database Ways to use:

Gather information about competitors COMPETITIVE pricing ADVERTISING decisions

Components that need to be maintained: PRICE LISTS:

Know what competitors charge for products Helps organization to price its products COMPETITIVELY

ADVERTISING MEDIA used by competitors: Prevent using the same media dominated by a competitor

Newspapers, radio stations, etc.

STEPS IN MAINTAINING Competitor Database “Four C’s”

1. COLLECT the information

2. CONVERT information into intelligence

Make it useful to your business (pricing,

advertising, etc.)

3. COMMUNICATE the intelligence

4. COUNTER competitor actions = BE COMPETITIVE

“we do” – check for understanding 1. A database of competitor information often contains information about the competitor's

A. budget structure. B. production techniques. C. advertising media. D. creative strategy

answer1. A database of competitor information often contains information about the competitor's

A. budget structure. B. production techniques. C. advertising media. D. creative strategy

question2. What type of marketing information might a business obtain by monitoring sales invoices?

A. Service tactics B. Profit margin C. Sales territoryD. Customer profiles

answer2. What type of marketing information might a business obtain by monitoring sales invoices?

A. Service tactics B. Profit margin C. Sales territoryD. Customer profiles

question3. A professional soccer league is considering an expansion team in a certain city. What is the best online secondary source to obtain current demographic information about the location?

A. Youth magazines B. Government census C. National news outlet D. Sporting goods association

answer3. A professional soccer league is considering an expansion team in a certain city. What is the best online secondary source to obtain current demographic information about the location?

A. Youth magazines B. Government census C. National news outlet D. Sporting goods association

“You Do”

Internal Records Competitor DatabaseSales Invoices:

• Dictates that your team’s target market is 81% Male, 19% Female, Ages 27-52

Sales Reports: • The most sold merchandise at

games and in retail stores are your team’s jerseys

Comment Cards about home games: • Strengths at home game

attendance- Comfortable seats and good concessions

• Weaknesses: Can’t see scoreboard and not enough box seats.

Price Lists: • Jersey:$69.99 for Jersey (Men),

$49.99 (Women) and $29.99 (Kids)

Advertising Media:• Radio Commercials 3x a day,

every day from 6am-6pm on 96.1 FM and 10.29 FM during football season.

• One-Page ads in Sports Illustrated every issue all year

• One-Page ads in local newspaper every Sunday during football season

You are in the second year of a new football franchise. You must make the following decisions for your team with the information given: OBJECTIVE is to be COMPETITIVE with your competitor

and also CREATE BRAND EQUITY through CUSTOMER SATISFACTION.

• Two advertising media examples• Pricing for Jersey (Men, Women, Kid)• Address strengths and weaknesses (What are

you going to do to create brand equity for your fans?)