06/22/22 1 Engineering & Technology Management Group Will We Still Be Talking About Knowledge Management in 2025? Mr. Gerald Steeman, Technical Information TC Library and Information Services Branch Office of the Chief Information Officer NASA Langley Research Center Engineer ing Tec hn o l og y Management Tracking the Constant of Change Systems Engineering Management History Society Legal Aspects Economics Logistics Supply Chain Risk Technical Information Multidiscipline Design Product Development
Transcript
04/10/23 1Engineering & Technology Management Group
Will We Still Be Talking AboutKnowledge Management in 2025?
Mr. Gerald Steeman, Technical Information TC Library and Information Services Branch
Office of the Chief Information OfficerNASA Langley Research Center
Eng
inee
ring
Technology
ManagementTracking the Constant of Change
SystemsEngineering
ManagementHistory
Society Legal Aspects
Economics
LogisticsSupply Chain
Risk
TechnicalInformation
MultidisciplineDesign
ProductDevelopment
12/1/2005 Page 2Engineering & Technology Management Group
Eng
inee
ring Technology
ManagementTracking the Constant of Change
ManagementHistory
Society Legal Aspects
LogisticsSupply Chain
SystemsEngineering
Economics
Risk
TechnicalInformation
MultidisciplineDesign
ProductDevelopment
• Knowledge and Knowledge Management• Explicit and Tacit Knowledge• Getting and Defining Value • Industry and Government Perspectives • Today’s Human Capital Drivers – Tomorrow’s
Need For KM • The Aerospace Sector: Poised for KM?• First Steps Toward the Year 2025
Outline
12/1/2005 Page 3Engineering & Technology Management Group
Eng
inee
ring Technology
ManagementTracking the Constant of Change
ManagementHistory
Society Legal Aspects
LogisticsSupply Chain
SystemsEngineering
Economics
Risk
TechnicalInformation
MultidisciplineDesign
ProductDevelopment
What is Knowledge?
Data
Information
Knowledge
Data, Information, Knowledge, Wisdom
Adapted from: Managing Knowledge @work by Federal CIO Council
Data + Context : Information is data that are organized, grouped, and/or categorized.; Information moves around organizations (Ex: Technical Report outlining data errors and new instrumentation design)
=
Unorganized Facts; data are sets of discrete facts; Data reside in a fixed place (Ex: unanalyzed feed from atmospheric instruments)
=
=
Information + Interpretation/ judgment; Knowledge is familiarity, awareness or understanding gained through experience or study. It results from making comparisons, identifying consequences and making contentions. Knowledge also includes judgment and rules of thumb developed over the time through trial and error (Ex: development of new technology for better data collection )
Wisdom
Explicit = formal, documented knowledge recorded on any type of media
Tacit = personal “know how” that is often difficult to articulate in documented form
12/1/2005 Page 4Engineering & Technology Management Group
Eng
inee
ring Technology
ManagementTracking the Constant of Change
ManagementHistory
Society Legal Aspects
LogisticsSupply Chain
SystemsEngineering
Economics
Risk
TechnicalInformation
MultidisciplineDesign
ProductDevelopment
Some Definitions of KM
• Knowledge management…– …includes not only the acquisition, accumulation, and
utilization of existing knowledge, but also the creation of new knowledge (Nonaka & Takeuchi, Knowledge-creating company, 1995)
– …is the management discipline that focuses on improving the means by which individual and collectively-held knowledge is produced and integrated in organizations (McElroy, http://dir.jayde.com/profile10078843.html, @2000)
– … is getting the right information to the right people at the right time, and helping people create knowledge and share and act upon information in ways that will measurably improve the performance of NASA and its partners. (KM at NASA)
12/1/2005 Page 5Engineering & Technology Management Group
Eng
inee
ring Technology
ManagementTracking the Constant of Change
ManagementHistory
Society Legal Aspects
LogisticsSupply Chain
SystemsEngineering
Economics
Risk
TechnicalInformation
MultidisciplineDesign
ProductDevelopment
A Short Definition
Hire good people and let them talk to each other.
Attributed to Larry Prusak
Full timePart time
ContractorConsultant
RehireRetain
Evaluation tools;
Matching needs with skills base
In person;Groups;
Across time and space;
Explicit and Tacit
Create opportunities;
Remove obstacles
Diversity of thought;Get hires
from different
backgrounds
All employees, no pre-set
groups
Employers should commit to what follows
the “and.”
Across the organization; cross-fertilization of ideas
“Talk to” not “Talk at”; Promote
exchanges of information
and development
of ideas
12/1/2005 Page 6Engineering & Technology Management Group
