2184 - Client Metrics ProgramNew Features and FunctionalityMatt Wormser, GE HealthcareJulie Castognia, Healthcare Partners

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Agenda

The value of analytics

Client Metrics 2.0

Solution demonstration

Questions and Answers

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Providing actionable insight to make sound decisions

What we learned at GE Minds + Machines:

• Our customers make the connection that analytics add value to their operations

• We heard from customers that their biggest productivity challenges could be solved by data…It is essential that GE can enhance the analytical layer around our products

“One of the things I always ask customers is: ‘If you had $50M of R&D to invest at GE, where would you spend it?’ Almost all of them answered: data

and analytics” – Jeff Immelt

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The value of peer-based benchmarking

It’s hard to determine where to go if you don’t know where you are…

Benchmarking and analytics can help answer:

• “Where am I more underperforming relative to peers?”

• “Where are new FTEs best placed?”

• “What is my potential or return on a purchase decision?”

Beyond identifying performance gaps within client organizations, client metrics enables apples to apples comparisons between peer Centricity clients, to help determine top enterprise-wide opportunities

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Legacy Centricity Business Client Metrics

Reporting on key financial metrics at enterprise level

Allows for tracking performance over time

Provides peer to peer benchmarking capability

Over 100 Centricity™ Business customers take advantage of the Client Metrics Program

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Metrics 2.0

Significantly enhanced reporting suite

Far greater depth of reporting/drill down capabilities (pivot tables and reports to allow filtering / calculations on component data)

Monthly vs. quarterly reporting

Web-based reporting tools

Hosted solution, via secure VPN/https data transfer

Ongoing enhancements

No PHI!Descriptions of future functionality reflect current product direction, are for informational purposes only and do not constitute a commitment to provide specific functionality.  Timing and availability remain at GE’s discretion and are subject to change and applicable regulatory clearance.

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Solution Demonstration

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Subscription OptionsClient Metrics Client Metrics Plus

Client Metrics Premium

Performance Manager

Allows for tracking performance over time, identifying

problem areas, and peer to peer

benchmarking capability

Leverages GE Healthcare expertise to help implement

sustainable processes and

improved workflows, resulting in optimized

departmental productivity.

Provides monthly reporting, with

enhanced metric suite and

breakdowns, providing greater

insight into performance

opportunities.

Helps your organization better understand how to

analyze metrics and track performance.

• Quarterly report on key financial metrics at enterprise level

• Some benchmarking

• Access to Client Metrics Plus

• Partnership with GE Healthcare consultants, who will complete all analysis and provide

1) targeted action plans to implement change,

2) regular monitoring, 3)monthly reviews,4)KPI focused workouts,5)active configuration, as

necessary

• Monthly reporting on key financial metrics with drill through capability

• Enhanced breakdown capabilities and benchmarking

• Access to enhanced metric suite

• Access to Client Metrics Plus

• Partnership with GE Healthcare consultants to

1)understand how to leverage the value of Client Metrics,

2) identify improvement areas, and

3)develop targeted action plans to implement change Part of existing support

agreement Monthly subscription

2-year termMonthly subscription

OngoingMonthly subscription

2-year term

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Questions?

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Reference screen shots

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BAR Denials Dashboard

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BAR Denials Dashboard – Clean Claims

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BAR Financials Dashboard - Charges

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BAR Financials Dashboard - Payments

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BAR Financials Dashboard – LAG Days

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BAR Financials Dashboard - AR

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Patient Access Dashboard