1. 21ST CENTURY BUSINESS COMMUNICATION

2. 21ST CENTURY BUSINESS COMMUNICATIONIndiana Wesleyan University2 3. Introduction21st Century Business Communication Communicating is vital to the progression of business and our ability to take progress to the next level. The channels we use to communicate are even more important. In the 21st Century, employers rely on people with exceptional and savvy communication skills. They want people with the ability to communicate worldwide utilizing innovative communication channels.3 4. Communicating StatisticsActual Words 7%Body Language Voice Inflectionand Tone 58%35% 4 5. Communication SkillsWhy you need strong communication skills? vital to exchange information important for clear and accuratedelivered messages important for securing andmaintaining employment important for career advancement critical for team building 5 6. Team Environment CommunicationStrong team communication skills canfacilitate an environment that: harvest team resources capitalize on global opportunities collaboratively and freely share information take advantage of virtual teams both locally or globally utilize innovative communication channels 6 7. Innovative Communication Channels Laptop Blackberry Web pageLaptop, Web page, Blackberry, Blog, Podcast, Wiki are allchannels for communicating. The choice is based on the message you want to send. feedback expected to your message. record retention of your communication. 7 8. Innovative Technology ChannelsVideo WebConferenceConferencePhone VoiceConferenceConference All these conference tools can effectively assist withconnecting team members. 8 9. Conference ToolsVideoconferencing combines video, audio andcommunications networking technologies for a real- time interaction. There is no need for participantsto travel for a meeting. With the right tools, participants can see each other and share documents. Voice conferencing known as audio conferencing, teleconferencing, conference call or phone conferencing, is the most widely used form of meetingsconducted over a phone with a speaker. Participantsare required to dial into the conference to participate. Web conferencing similar to videoconferencingmay be conducted with or without video. Attendeesuse their computers to access an online virtual meeting room. 9 10. Virtual TeamGroups of people who work interdependently with ashared purpose across space, time and organizationboundaries using technology. 10 11. Develop Listening Skills communication channels deliver unclear messages team members unable to understand your language well. team member not able to express or interpret wordmeanings11 12. Developing Listen Skills stop and listen work hard at listening block out competing thoughts control the listening environment maintain an open mind paraphrase the speakers ideas listen between the lines distinguish between facts and opinions capitalize on lag time use memory devices take selective notes 12 13. Culture and CommunicationShared by society, culture is defined as acomplex system of values, traits, morals, andcustoms.Learning about theculture of team memberswill facilitate acollaborative andsupportive workingrelationship becauseyour awareness will giveyou a betterunderstanding of theirpractices.13 14. Culture Culture is learned. Cultures are inherently logical. Culture is the basis of self-identity and community. Culture combines the visible and invisible.Culture is dynamic.14 15. Diversity seek training understand the valueof differences dont expectconformity 15 16. Diversity, continued learn about yourcultural self make fewerassumptions build onsimilarities 16 17. Clarification of Terminology Stereotype - is generalization about a group of people.Prototype - is based on mental representation subject to change.Prejudice rigid false beliefs and preconceptions about group of people. Generalization is essentially placing people in category. 17 18. Written Communications Deliver quality messages that are legal and ethical. Special attention: investment safety marketing humanresources copyright laws 18 19. Writing a Sophisticated ProcessPrewriting: Analyze Anticipate AdaptWriting: Research Organize ComposeRevising: Revise Proofread Evaluate19 20. Constructing Written CommunicationsLetter or Memo I. OpeningII. Body III. ClosingAnalytical Report I. Introduction/ProblemII. Facts/findings III. Conclusion IV.Recommendations (if required)20 21. Revision Stages Revising for ClarityRevising for Conversation Tone Revising for Conciseness Revising for Vigor and Directness 21 22. Proofread Routine and Complex DocumentsProofread a double spaced documentMark errorsGive yourselfwith time toproofreading proofread marks Ask for helpAnticipate proofreading errors Read slowly and concentrate onProofread twice each word 22 23. Conclusion Communication Communicationis vital for theCommunicationCommunication Communication is important forwork place and is verbal andchannels are is vital for teamcareer working in anon-verbal innovativecommunication development multicultural group 23 24. 21ST CENTURY BUSINESS COMMUNICATION Q&A24 25. END25 26. ReferencesGuffey, M. (2008). Business communication: Process and product (6 th ed.). Mason, OH. South-Western Cengage Leaning Schaefer, R. (2010). Effective Communication in the work place, Retrieved on September 4, 2010, from http://ezinearticles.com/?Effective-Communication-in-the- Workplace&id=401753726