22nd Annual CTD WorkshopWOW Session:

“Few Staff, Many Trips”

By Ross SilversPSTA’s Mobility Manager

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TD Program Profile

2.8 Million Trips Provided in 2010/11 63% through PSTA bus passes Others were mostly agency group trips Contracted door-to-door trips are rest 18% of passengers are elderly 36% of trips are medical related 36% of trips are employment related

Transportation Disadvantaged

• Pinellas County address• Household Income at or below 150% of poverty• No access to ride/transportation• 31-day bus pass $8.25 • 10-day pass $5.00• Door-to-Door $3.00• Group Trip $0

Eligibility Documentation

• Sign 4-page application to self-certify that live in Pinellas County and no other transportation is available for life-sustaining trips• Proof of Household Income required, such as

Access Florida benefits (Food Stamps, AFDC….)• Door-to-Door trips primarily for work trips outside

of bus hours & areas or medical trips when doctor states will be unable to use bus

• Annual eligibility re-certification

Paratransit & Deviated Fixed Route

ADA & TD Paratransit

• ADA =$4/trip; TD =$3/trip• Door-to-Door• Reserve by: ADA = 5 PM

Prior Day; TD=3 days prior• Reserved & Performed by

taxi & lift van contractors• ADA = bus hours & areas;

TD = 24/7 countywide

Deviated Fixed Route

• Local Bus Fare or TD Bus Pass• Flag Stop OR Curb-to-Curb• Called North County Connector,

serving hard-to-reach areas • All can Reserve 2 hours ahead• Operated in-house using Low-

Floor Cut-Aways with 2 large wheelchair positions, ADA Ramp, 16 Passenger Capacity

North County Connector Service

Paratransit Contractors

ADA Lift Van Contractor ADA Ambulatory Contractor

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Agency Group Trip Providers s

PARC (Pinellas ARC) Neighborly Senior Services

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2 Full Ttime Equivalents + Job Integration for Many

• TD & ADA Applications, Eligibility Criteria & Usage Rules mostly from website and PSTA’s existing Customer Service staff

• 1 staff does only TD Bus Pass eligibility determination, trouble-shooting, and preparing CTD Invoices

• 1 staff 50% TD letters, 50% ADA• 1 staff 20% TD, 20% ADA, 60% Connector• 1 staff is lead with contractors: 80% ADA, 20% TD• 1 staff does CTC Site Visits & TD A/P = 10%; 90% ADA• I do Mgmt.: CTC + TD = 50%, ADA = 50%