22. supporting business registration reform through technology mr. dobromir

Supporting Business Registration Reform Through Technology

Guidance and Resources for Bank and IFC TTLs

Dobromir ChristowWorld Bank Group

THE WORLD BANKWorld Bank GroupMultilateral Investment Guarantee Agency

Presentation Topics

1. How does ICT contribute to the effectiveness of Business Registries and other reform?

2. WBG capabilities and experience in Registry Automation

3. Development path for registry automation

4. Overview of Task Managers Toolkit for Designing and Implementing ICT Project Components

5. Where to source the technology

6. Legal and security considerations

7. Considerations in implementing registry systems

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3

How does ICT Contribute to the Effectiveness of Business Registries and other reforms?

Reduces the costs and time required to register a business, particularly for entrepreneurs located away from the registry’s location;

Decreases traffic in the Registry’s customer service area -- if they can see their application status or name clearance online;

Mitigates opportunities for corruption by disintermediating staff from direct client contact – and reduces the need for “registry intermediaries” who increase the costs to business

Improves processing efficiency and minimizes costs to the government – also increases management oversight of the registration workflow;

Enables the business registry to provide information to credit information firms and financial intermediaries – a central registry function;

Provides government with an important tool for ensuring regulatory and tax compliance, by linking company information with tax registry, customs, VAT, licensing, etc.


Many company registries supported by Bank projects in late 1990’s and early 2000’s, particularly in East and SE Europe (e.g., Serbia, Macedonia)

IFC interventions began in mid-2000’s and have taken several forms

Direct support to client (Bangladesh, Tonga, Caribbean Islands)

Support/supervision of client-managed efforts undertaken with funds from other donors (e.g., Liberia, Rwanda)

Support for PPP’s (Colombia)

CIC Registry Automation Toolkit for TTL’s rolled out in 2010, and updated in 2011; also addressed in BR Outsourcing publication

Joint DB/CIC survey of ICT projects and In Practice Note completed in 2011

Overview of WBG Support to Business Registry Automation

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Advice on legal, regulatory and process reforms

Assessment of client ICT capacity and assistance in identifying alternatives to address deficiencies (e.g., PPPs, eGovernment)

Development of sustainable business model for the Registry

Development of ICT strategy, from back office automation and records digitization through to virtual OSS

Identification of business and functionality requirements for registry application and development of RFP; support for vendor supervision and acceptance testing

Assistance in identifying funding alternatives (e.g., IFC, WB lending operations, ICF, other donors, eGovernment program)

Capacity building for staff and management, including M&E systems

Range of WBG Services to Support Registry Automation

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Development Path for eRegistry

Phase 1• Reform manual processes as well as governing laws and regulations in

order to streamline registration

Phase 2

• Introduce technology to automate back office operations, as a precursor to moving online

• Digitize historical records

Phase 3• Implement online registration and payment• Integrate with other eGovernment applications

Phase 4• Develop mechanisms for disseminating selected company information to

credit information agencies and financial intermediaries

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July 6, 2010 Issues for discussion

How business registration reform fits into the larger eGovernment framework

Services to Citizens, Businesses, Government

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Reg

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Tax

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Standards and Enterprise Architecture (SOA)

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e-Security

Shared Infrastructure, Services / Interoperability

Strategy, Policies, Laws, Regulations, Institutions, Knowledge

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TWICT

TWICT, PREM, FPD/CIC/IFC AS

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CIC’s New Task Manager’s Toolkit

Developed for non-ICT World Bank Group staff and other practitioners with a basic understanding of ICT in the context of G2B ( Registry) software application.

Provides a general overview of best practice principles for implementing sustainable IT solutions,

technical and business requirements,

underlying technology infrastructure

important ICT components & major consideration for solution design– Technology Platform– Security– Service Delivery Model

Objective is to produce a Project Plan and TOR


MODEL REGISTRY SYSTEM ICT ROADMAP

ICT Capacity Assessment Questionnaire Part 2: Detailed

Level

MODULE 6:DEVELOPMENT AND IMPLEMENTATION

MODULE 5: REGISTRY FEASIBILITY STUDY

MODULE 4: REGISTRY APPLICATION AND ICT GAP ANALYSIS

MODULE 3: DETAILED ICT CAPACITY READINESS ASSESSMENT

MODULE 2: BUSINESS FUNCTIONAL REQUIREMENTS ASSESSMENT BR Checklist Collateral

Checklist Bus. Licensing

Checklist

MODULE 1: REGISTRY REFORM DIAGNOSTIC AND ASSESSMENT

Initial ICT Readiness

Assessment

Institutional Analysis

Legal Review

Desired System Report

Current Registry

Application

ICT Landscape

FS Report/Business Plan

TOR

Use ICT Capacity Assessment

Questionnaire Part 1: High Level

Recom-mendations

Report

INPUTS OUTPUTS


There is now a range of package and semi-package solutions available, depending on client needs and sophistication

Locally developed solutions are also an option, as long as client and developer are exposed to international best practice

Software costs are now more reasonable, but overall program costs can still run up to US$ 2 million in a mid-sized country, including legal and process reforms, back office automation, digitization of records and deployment of interactive web interface over time.

CIC Toolkit can support:

Assessment of client ICT capacity

Identification of information and functionality requirements

Development of RFP and vendor supervision

Considerations for TTLs Managing Registry Automation Projects

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Maintaining an online business registry is expensive, so TTLs need to have a strategy which assures continued operation after WBG exit

TTL should help client develop sustainable business model for the Registry, which should address:

Ongoing technical management of the web site, through support from eGovernment program or a PPP, if necessary

Potential revenue sources from selling company information products

Cost efficiencies and revenue enhancement through consolidation of registries, preferably within a self-funding agency (e.g., Macedonia, Serbia)

Importance of Sustainability

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1. Complete BR legal and regulatory reforms first – also address e-transaction legal framework if possible

2. Critically assess client ICT capacity, both staff and infrastructure –look for support alternatives if necessary

3. Fully document the business and functionality requirements in the RFP: Ambiguity = increased vendor cost proposals

4. Identify and build data linkages with other government agencies –to simply overall business entry process and improve regulatory oversight

5. Leverage technology platform to realize new revenue streams –both through information sales and registry consolidation

6. Address change management and communication in the implementation plan – to bring all the stakeholders on board

Key Considerations in Project Implementation

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Legal and Security Issues to Address in Moving Online Choosing the nature and scope of data to be made public;

Defining the degree of privacy and treatment of non-public information retained by the registry;

Ensuring the legal validity of electronic documents and electronic signatures;

Enabling online payments of registry charges;

Ensuring the e-Registry’s data integrity and safeguarding the database;

Protecting the e-Registry from cyber-crime; and

Ensuring the legal interoperability of the e-Registry with other government databases

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ICT Tookit ( Checklist, Reference Guide and Model TORs) at ICT team space:

http://ifcsp.ifc.org/icas/ICT/default.aspx

Also new ICT knowledge sharing space on on iCollaboratehttps://ifcicollaborate.ifc.org/community/technology_enabled_investment_climate_reform

In Practice Note on Registry Automationhttps://ifcicollaborate.ifc.org/community/technology_enable_investment_climate_reform

Investment Climate GP ICT Team:John Wille – [email protected] de Magalhaes -- [email protected] Markus Kimani – [email protected]

ICT Toolkit and Support Team

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http://ifcsp.ifc.org/icas/ICT/default.aspx�

https://ifcicollaborate.ifc.org/community/technology_enabled_investment_climate_reform�

https://ifcicollaborate.ifc.org/community/technology_enabled_investment_climate_reform�

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Date post:	25-Jun-2015
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