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Performance Monitoring and Benchmarkıng (A Tanzania Experience)

Eng. Mutaekulwa T.K Mutegeki

Director of Water and Sewerage

Energy and Water Utilities Regulatory Authority (EWURA)

Tanzania

Istanbul 18th March 2009

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Background

In 1998, 19 autonomous urban water utilities were established in all regional capitals of Tanzania after amending the Water Act- based on 3 categories depending on the ability to cover O&M.

Hence, the start of full monitoring and benchmarking using the MOU between Ministry and each utility

More than 20 Indicators( technical, commercial and financial).

Submission of Monthly, Quarterly and Annual reports in paper form

Annual benchmarking + Incentives (move to higher category with more independence)

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10 years Achievement (1998 to 2008)

Utilities capable of covering O&M + part of investment increased from 3 to 12 out of 19

Coverage increased from 65% to 80%.Revenue Collection has increased from TZS 4.3 (USD 3.3 M) billion to TZS 28 (USD 21.6 M).

Number of Customers have increased from 55,000 to 290,000 out of which 80% are metered (target 100% by 2010).

UfW reduced from 70% to 36%, target is 20% by 2010.

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Performance Monitoring using a Water Utilities Information System (MajIs)

MajIs was established in 2006 and is used by the Energy and Water Utilities Regulatory Authority (EWURA) for performance monitoring of water utilities and by the Ministry responsible for Water for assessing the implementation of the Water Policy+MDG’s.

MajIs is tailor made database developed locally on the basis of data and indicators which were originally reported in paper form.

Reports are sent electronically to EWURA and copied to the Ministry responsible for Water.

MajIs produces Utility progress report and Utilities comparison report

The data collected is raw and the software does the calculation in order to;

Minimize calculation errors and differing understanding of performance indicators by different utilities

Benchmarking facilitates comparative competition.

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MajIs

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Identification of data inaccuracies by analyzing trends and provide early feedback

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Easy to make comparative analysis and benchmarking of different Utilities

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Faster analysis and compilation of reports.Analysis of requested tariff increases.To track the attainment of performance and MDG targets.

Special Version of MajIs now in use for capturing basic data from 104 district and small water utilities which wil be ultimately monitored using the same system.

Utilities use MajIs to monitor their performance – thus an increased demand from utilities to include more data and analysis in MajIs

Benefits of using MajIs (cont.)

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Delays in submission of reports Reliability of Internet. Data inconsistences Continuous feedback to Utilities

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Service

Provider Data input MajIs Database

Analysis and compilation of data

Service provider Ministry resp. for WaterRegulator

Self assessment

Monitor Policy implementation+ Invest-ments+MDG’s

Performance Moni-toring +Bench-marking (selected indicators)

Reports (hard copies+website)

Customers, Government, Global Monitoring(MDG)’s, stakeholders

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Ahsante (Thank You)

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