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TRAINING OBJECTIVES
Review and internalize the personal andcompany values
Explore ways of bridging the gap betweenpersonal and professional values
Improve physical and personal image
Convey visual poise and confidence Know appropriate social grace, wardrobe,
make-up and hairstyle
Create an appropriate total personality that
will create visual statement in the workplace
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BUSINESS INTRODUCTIONS
Sr Executive Jr Executive
Student
School Officials Important person Small Person
Equal rank in the School
Old Coworker New Coworker In large group
One person Few people
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BUSINESS
INTRODUCTIONSUse the following introductions:
Id like to introduce
May I introduce
Answer:
How do you do
Introducing yourself:
Hi, Im _______
Hello, glad to see you.
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NAMES, TITLES and
FORMS OF ADDRESSNAME RECALL
1. Repeat the persons name a few times to yourself after
you are introduced2. Use the persons name immediately in the conversation
after the introduction
3. If there is opportunity, introduce the new person to
someone else you know
4. Jot down the persons name if you happen to have a pad
and pencil
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NAMES, TITLES and
FORMS OF ADDRESS
HANDLING TITLES &
FORMS OF ADDRESS
Always address the persons title
Never assume that you can callsomeone by a first name unless
that person tells you so
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HANDSHAKING
PROTOCOLExtend hand and grip the
other persons handShake a couple of times.
The motion starts from
the elbow
End handshake cleanly
for about 3 to 4 seconds
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HANDSHAKING
PROTOCOL
When to shake hands Acknowledging someone
Renewing acquaintance
Greeting someone the first time
Leaving a business or social
event
Concluding a transaction
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Things to Remember
Dont shake hands when yourhands are full
When your wearing a gloves,
remove them first
When in cocktails, hold drink
on your left
HANDSHAKING
PROTOCOL
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When Given Business Card
Read it thoroughly Repeat the persons name
Pronounce & acknowledge
the persons company
Thank the person for
giving the business card
BUSINESS CARD
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DEFINITIONAbility to express oneself
honestly and directly whilerespecting ones own rights
and the rights of others.
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DEFINITIONAbility to express your
thoughts, feelings and beliefs
in ways that
humiliate, degrade, belittle or
overpower the person.
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DEFINITION
Ability to express honestfeelings, thoughts and beliefs or
express them in such an
apologetic
way that others can easily
disregard them.
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Rule 1 :
Use I or Me not YOU statementsYou always request
for something w/c I
dont have!
Let me check
it for you Sir
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Rule 2 :
Use factual descriptionsThis isnt the
one you cooked
Chef Ricky
The frenchsoup on your
table is not the
one that youcooked Chef
Ricky
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Rule 3 :
Express your thoughts, feelings & emotions
I got dis-
appointed
when he overcooked the
pasta
He
makes
me
mad.
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Rule 4 :
Use clear, direct requests
Would you
mind
getting methat recipe
book?
Please give
me that
Dec. 2005recipe book
ontopof
my desk
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Rule 5 :
I understand, I suggest, I hope statements
I understand that I was ableto comment negatively on
the cake you baked. I felt
bad too when I heard nasty
words against me the other
day. I suggest to pls refrain
from saying such words. I
hope that is clear to you.
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Rule 6 :
Use positive-negative-positive statements
Yes, we
have the
course
that
youre
asking
Would you give me your
contact no. so that I can
call you as soon as we
finalize the schedules sir
Right now, we are in the
process of preparing the
schedule
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Dont chat during office hours
Keep secret
Dont expose love/personal life
No slang words/foul language
Dont boast
When colleague tells bad news,show interest and say sorry
When colleague feels upset,
offer words of encouragement
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Avoid aggressive behaviors such as
leaning into people
Avoid heavy use of perfume/cologne
Women should not wear any revealing
wardrobe, heavy make-up, plunging
necklines, super short skirts
Men should not wear tight pants and
muscle shirts at work
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Keep ears open to rumors about
sexual harassers
Stay away from private encounters
w/ supervisors or any company staff
Be aware on how you sit, stand,
walk or provocative stares
Stay away from touching or many
advances to any company staff
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Comply w/ the companys rules on
dating or any office romance policies
Refrain from communicating personalmatters during office hours
Dont use companys property when
communicating with your lover Discourage romances of unequal rank
If possible stay away from client-
employee relationship
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Hands tightly folded
across chest Clasped/unclasped
hands, fiddling with
rings, neckties Biting of fingernails
Insecurity, defensive
Nervousness, stress
Nervousness and
insecurity
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Slouching while
standing or sitting
Holding hand over
mouth while talking
during a meeting
Typing, filing, etc.
while wearing a
transistorized radio
Flirtatiousness
Fear
Tuned completely
out of the job and
its responsibilities
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Hands heldloosely
at sides, in jacket
pockets, orbehind
back
Steady eye contactwhile the person to
whom you are
speaking
Ease, confidence,
relaxation, openness
with others
Interest in other person/the conversation or
instructions being con-
veyed, straightforward
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Sitting w/ cross legs
fiddling withhair
Lack of eye contact
with the person to
whom you are
speaking
Erect posture while
standing,sitting&walking
Flirtatiousness
Disinterestedin the
other person or the
conversation or
conveyedinstructions
Energy, control,
self-confidence
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Do not leave your clothing anywhere
Clothes require constant care Clothes should be in clean cabinet
Hang your business & formal wears
Soiled clothes should be in
laundry bag
Apply fabric softener, if possible
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BEHAVIOR
Large pores around nose
Make-up does not last, gets shiny around the mouth
Tendency to have blackheads and/or blemishes
TREATMENT
Use mild soap or cleaning lotion with water
Skin scrub to help refine pores
Apply astringent to remove surface oils
Cleanse at least 3 times a day
BASIC
CARE
Morning Care: Clean face with cleansing lotion, mild soapand water. Wash. Pat on astringent. Apply moisturizer.
Apply make-up foundation.
Night-Time Care: Clean face with cleansing lotion, mild
soap and water. Wash. Pat on astringent.Use eye crme
around eyes. Apply night crme on the entire face & neck
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BEHAVIOR
Skin is rough or papery to touch as it wrinkles easily
Reacts to wind or change of temperature
Make up tends to stand out.
Manifest fine line and wrinkles around eyes and mouth
TREATMENT Avoid strong soap. Use light and non-greasy crme. Wear moisture crme.
BASICCARE
Morning Care:
Clean face with cleansing lotion.Dont use soap & water
Pat on freshener
.Apply thick coat of moisturizer
.
Apply make-up foundation.
Night-Time Care:
Clean face w/ cleansing lotion, mild soap & water. Wash.
Pat on freshener.Use eye crme around eyes.
Apply night crme on the entire face & neck
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Wash your hands Apply deep pore cleanser
Soap and wash with water
Apply astringent or freshener Apply foundation
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Avoid excessive or
habitual facial movements Sleep 7 hours nightly
Never sunbathe w/o sun block
Dont squeeze pimples
Dont use heavy make-up
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Apply foundation
Highlight the whole part oflower face than the base of the
nose to broaden jaw area
Apply shadow to forehead,
temples and cheekbones
to diminish forehead & upper
half of the face
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Apply foundation
Determine area to be
corrected using make-up
guide
Apply shadow in the mark
areas Blend carefully along the
inner line
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Apply foundation
Determine area to be
corrected using make-up
guide
Block off area using hands
Shadow area with specificshades
Apply heavily on the jaw line
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Apply foundation
Put shadow down the jaw
area
Emphasize the cheekbones
and forehead by highlighting
on the temples, forehead and
cheekbones
Pear Shape
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Apply foundation
Determine area to be
corrected using make-up
guide
Apply shadow to upper part
of forehead
Highlight chin and cheek area
as it gives more width
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Put shadow atthe temples &
in center
forehead Blend as it will
give a contour
illusion
ROUND & BULGING
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Cover entire
area with
highlight
TOO LOW
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1. Use a sterilized tweezers and a
magnifying mirror.
2.Cleans the eyebrow area with alcoholbefore and after tweezing.
3. Never tweeze in opposite direction
4.Brush brows with eyebrow brush asyou continue to tweeze.
5. If possible, avoid tweezing on top of
your eyebrow.
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Eyebrows Set Widely Apart
Use pencil to achieve effect
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Very
SmallEyes
Apply thinly
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Round Face
Upper curve
should be more
abrupt & down
toward the
side should
be more
flattened curve
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Eyebrows Set Widely Apart
Use pencil to achieve effect
Very Small Eyes Apply thinly
RoundFace
Uppercurve shouldbe moreabrupt & down toward the
side shouldbe more
flattenedcurve
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HighForeheadRaise the inner
curve all along
the way & lift the
line ofthe upper
curve to give
right proportion
Extremely Broad
Forehead
Shorten eyebrowendingifover or
only a quarter of
inchbeyond theoutercorner of
eye. Draw a short
browdarkly
Square Face
Morepronounced
curve than
roundfaceavoiding
emphasis
on curves
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Square Face
More pronounced
curve than round face
avoiding emphasison curves
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High Forehead
Raise the innercurve all along
the way & lift the
line of the uppercurve to give
right proportion
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Extremely Broad
Forehead
Shorten eyebrow ending
if over or only a quarter
of inch beyond the outer corner ofeye. Draw a short brow darkly
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Very Close Set Eyes
Taper the lower section more\
abruptly & reduce thicknessNarrowForehead
Place the highest point ofthe
curve out farther than usualUnruly Eyebrow
Heavy application at night
Lighter application at daylight
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Very Close Set Eyes
Taper the lower section more\
abruptly & reduce thickness
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Narrow Forehead
Place the highest
point of the curveout farther than usual
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Unruly Eyebrow
Heavy application
at night
Lighter applicationat daylight
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Apply straight line
of highlight, down
the bridge
Apply shadow along
the sides and over
the nostrils.
Shadow should bedeepest where it
merges with high-
lighting on bridgeof nose
BROAD NOSE
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Apply highlightalong sides of
nose
Carry down overthe curve of the
nostrils
THIN NOSE
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FULL CHEEKS:
Find the hollow directly below the cheekbone.
Place a small amount of shadow in the hollowand blend down through center of cheeks
PUFFY CHEEKS ABOVE THE JAW LINE:Draw a shadow line from the end of the mouth
across the fleshy part of the cheek and blend
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FULL CHEEKS
Find the hollow directlybelow the cheekbone.
Place a small amount of
shadow in the hollowand blend down through
center of cheeks
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PUFFY CHEEKS ABOVE
THE JAW LINE
Draw a shadow line from the
end of the mouth across thefleshy part of the cheek and
blend
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DOUBLE
CHIN
Apply shadow
to lower chin
area
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SHORT CHIN
Apply
highlight theentire chin
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SQUARE FACE
TRY:
1. Soft curls orpartialbangs on forehead2. Tryhigh-top effect startingfrom side part
3. Have a diagonalcut or style
4. Soft flowing style with shapes round outyourcrown and the sides ofhead
5. Sweephair at the the temples, back andup
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SQUARE FACE
DONT TRY:
1. Pullhair tightlyback on temples
2. Straight bangs3. Straight hair on the sides
4. Slick on hairback andflat on top
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DIAMOND-SHAPED FACE
TRY:
1. Tryclose-to-the-headlines over the ear
with ends widening out below
2. Try withbangs withdiagonal shape
3. Use fluffybangs
4. Fluffiness at the sides above cheekbones
5. Fullness from earlobes down to neckline
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DIAMOND-SHAPED FACE
DONT TRY:
1. Bare yourforehead2. Wear sleek, off-the-face hairstyles
3. Add width throughcheekbones
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HEART-SHAPED FACE
TRY:
1. Tryheight on one side2. Tryfullbangs
3. Keephairlong
4. Cover ears & have slight wave at the side
5. Try a cut below jawline6. Keephairclose to head above forehead
7. Tr y one side ofthe head
8. Try soft waves orcurls on one/both sides oftemple
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OBLONG/RECTANGLE FACE
TRY:
1. If forehead is high, wear bangs2. Keep hair soft and fluffy
3. Try flat hair on top
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OBLONG/RECTANGLE FACE
DONT TRY:1. Use centerpart
2. LongLines on hairstyle
3. Have curls pointing on forehead
4. Use high-topped styles
5. Divide a centerpart
6. No extremelylong/short haircut
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OVAL FACE
(perfect shape)
TRY:1. Drawhairbackfrom forehead
2. Try entirelyflat on top ofhead
3. Tryhair offforehead and sides4. Can keepcenterpart
5. Maintain hairstyle
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ROUND FACE
TRY:1. Can tryfewcurls on hairline
2. Put hairbackfrom forehead to back
3. Style hair softly to the head sides
4. Use side ordiagonal side part
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ROUND FACE
DONT TRY:1. No centerpart
2. No straight bangs
3. No hairin round, small orflat curls4. No fullness through the eyes,
cheekline orchin
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SQUARE FACE
TRY:
1. Soft curls orpartialbangs on forehead2. Tryhigh-top effect startingfrom side part
3. Have a diagonalcut or style
4. Soft flowing style with shapes round outyourcrown and the sides ofhead
5. Sweephair at the the temples, back andup
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SQUARE FACE
DONT TRY:1. Pull hair tightly back on temples
2. Straight bangs
3. Straight hair on the sides4. Slick on hair back and flat on top
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1. Respect the agreements made
2.
Open oneself for better performance3. Prepare to change when needed
4. Try to see both sides during discussions
5. Learn to interact with others
6. Accept mistakes & learn from it7. Ask to clarify and be responsive
8. Treat people with respect
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1. Report to work 40 workings hours per week
2. Come on time & avoid being tardy
3. Inform superiors if you cannot come4. Submit reports and outputs promptly
5. Time in and out by yourself
6.Do not abuse coffee break, return at thedesignated time
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1. Listen carefully to what others say
2. Take down notes during meetings3. Use simple words and phrases
4. Think well before writing or speaking
5. Be able to prepare message to be understood
6. Report to superiors on any job developments7. Document progress or problems encountered
8. Be assertive
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1. Knowcompanys vision and mission
2. Know organizational set-up
4. Knowinternal and externalcustomers5. Create office improvements
6. Protect anddefend the company against destructive
influences
7. Learn to deviate andbe flexible to institute changes8. Know the companys services andfacilities
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1. To project a world-class
corporate image2. To gain respect from among
the internal and external
customers3. To create a new look and
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