Edition 11 \\ 24 March 2017 Page 1 Metro Tunnel work soon to ramp up Great team effort Great team effort Major work is set to ramp up next month on the Metro Tunnel project, with extensive geotechnical investigations now complete. This week Premier Daniel Andrews joined Minister for Public Transport Jacinta Allan at the project’s huge storage facility in West Melbourne, where nearly 10 kilometres of soil and rock samples are housed. Over the past two years, more than 270 boreholes have been drilled up to 50 metres deep along the Metro Tunnel alignment. The samples collected show that the sedimentary rock beneath the city was formed 416 to 440 million years ago. They provide critical information about ground conditions under the city, which will inform the design and construction of the Metro Tunnel and its five new underground stations. With geotechnical investigations complete, work is now set to ramp up next month on the $10.9 billion mega-project. Early next month, City Square will be surrounded by hoarding and closed for several years. During this time construction crews will dig more than 11 storeys below the city to build the brand new underground stations. Exciting times ahead! Leaders from Infrastructure, Engineering and Operations came together at Newport last Friday to collaboratively review the scope of some upcoming works - ensuring minimal passenger impact. Full story on page 2…
Transcript
Edition 11 \\ 24 March 2017
Page 1
Metro Tunnel work soon to ramp up
Great team effortGreat team effort
Major work is set to ramp up next month on the Metro Tunnel project, with extensive geotechnical investigations now complete.
This week Premier Daniel Andrews joined Minister for Public Transport Jacinta Allan at the project’s huge storage facility in West Melbourne, where nearly 10 kilometres of soil and rock samples are housed.
Over the past two years, more than 270 boreholes have been drilled up to 50 metres deep along the Metro Tunnel alignment. The samples collected show that the sedimentary rock beneath the city was formed 416 to 440 million years ago.
They provide critical information about ground conditions under the city, which will inform the design and construction of the Metro Tunnel and its five new
underground stations. With geotechnical investigations
complete, work is now set to ramp up next month on the $10.9 billion mega-project.
Early next month, City Square will be surrounded by hoarding and closed for several years.
During this time construction crews will dig more than 11 storeys below the city to build the brand new underground stations.
Exciting times ahead!
Leaders from Infrastructure, Engineering and Operations came together at Newport last Friday to collaboratively review the scope of some upcoming works - ensuring minimal passenger impact. Full story on page 2…
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Infrastructure quick to respond to reliability challenges at Newport
Teamwork has played a pivotal role in responding to some recent reliability challenges at Newport.
The Signals and Track challenges were impacting Operations, so what better way to solve the issue than with a cross functional collaborative approach.
Last Friday 17 March, colleagues from Infrastructure, Operations and Engineering came together on site at Newport. The team went out on track to see firsthand the multiple interlocking systems controlling the junction. It was here they were talked through the scope of upcoming point renewal works aimed at improving the situation.
Nick King, General Manager Network Operations, said that over two hours everyone was given a detailed walk through of the junction and the upcoming planned works.
“This resulted in us agreeing to an unplanned occupation in the first week of June. At this time the points on the crossings will be maintained, replaced and the points machines will be upgraded, significantly improving the reliability of the upside junction at Newport,” he said.
“The team site visit was very successful. Everybody was able to bring together their different perspectives on suspending the service for a whole weekend, which is what the requirement is in order for the works to take place. The upside is that the junction will become significantly more reliable, so through great teamwork we found a solution,” Nick added.
Director of Engineering, Paul O’Halloran, and Director of Operations, Ron Bria, were also part of the group involved, along with Infra, Operations and Engineering colleagues.
Teamwork was the priority at a recent site visit at Newport - with Operations, Infrastructure and Engineering present, it was ensured all needs were met.
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MaD about getting involved It was a bright and early start for our Corporate Services colleagues yesterday, with the team getting behind our Dandenong Station Community Stations initiative, as part of their MaD day commitments.
You may recall that MaD day – Make a Difference day – is a quarterly forum whereby our Corporate Services colleagues come together to foster staff and community engagement. This quarter was all about working with the broader Dandenong community, with a focus on youth and school children.
The Corporate Services team worked closely with station staff to offer a range of activities yesterday between 7am and 9am at Dandenong. There were two groups of dancers, free health checks and free fruit, as well as biscuits provided by the local Sen Bakery. The event was well promoted with a poster designed by colleague Aidan Chen. In the lead up, flyers were distributed at a local festival.
A huge thanks to Jude Mathews, Dandenong Station Master, for partnering with our Corporate Services colleagues to bring these initiatives to life. Thanks also to Soraya Dean (Corporate Relations) for her guidance and support.
Congratulations to Julie Weste, Stacie Harrison, Aidan Chen, Lara Cartwright, Ankur Bhargava, Jorge Miravete and the others involved in this fantastic work.
While driven by Corporate Services, Customer Experience played a great supporting role in bringing each dimension to life.
As these photos show, it was a fun and engaging morning for our passengers as well as the broader Dandenong community.
Edition 11 \\ 24 March 2017
Aidan Chen designed this bright and engaging promotional poster.
Stacie Harrison, right, joined in with local dance group Burn City Queenz.
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MaD about getting involved Edition 11 \\ 24 March 2017
Station Master Jude Mathews poses with local dancers Addicted to
Dance - or A2D dance family, as they are known in the community.
This customer was very pleased with
the event and took home a mini train
thanks to Metro! Great work team.
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High capacity occupations Preparations are in full swing for a series of line closures over a two-week period, kicking off on 26 March.
The activities include the first major rail systems upgrade works to support the introduction of High Capacity Metro Trains (HCMTs), level crossing removal works, as well as MTM maintenance works between Dandenong, Cranbourne and Pakenham.
Tony Martin, Integration and Interface Manager, explained that the works between Dandenong, Cranbourne and Pakenham expand beyond the realms of the Caulfield to Dandenong Level Crossing Removal Project.
“It will ultimately improve the reliability of the entire line between Southern Cross Station and Cranbourne and Pakenham,” he said.
“For the occupations between Dandenong, Pakenham and Cranbourne, we’re expecting about 80,000 people to give the
bus a go each day,” Tony added. Over the next few weeks, the
project’s MTM communications and stakeholder team will host coffee mornings at stations between Dandenong and Pakenham. In collaboration with V/Line, there will also be a customer engagement program on the Gippsland line, as regional passengers are impacted by every line closure for these projects.
The next generation HCMTs will carry around 20 per cent more passengers than existing trains and will be equipped with the latest technology for passenger comfort, accessibility and safety.
These trains will progressively enter service from early 2019, operating first on the Cranbourne-Pakenham lines, and will eventually run through the new Metro Tunnel to Sunbury.
Working at the train wash
An incredible 84 units (three-car carriages) went through the wash plants at North Melbourne, Craigieburn and Epping last weekend.
If you’re not familiar with how our wash plants work, they are similar to a car wash. There are two types of washes: North Melbourne and Epping are drive through and Craigieburn is a static wash. A static wash means the train is driven in and the gantry goes over it while it is stationary, soap first, then a rinse. North Melbourne and Epping require Drivers to take the train through at a very slow speed and it gets the soap and then rinse
on its way through.
The original weekend target of 50 units was smashed! More trains were completed thanks to the midday call between Network Operations, Train Services and Rolling Stock, where the team collaboratively decided to prioritise this work.
Earth hour: This Saturday 8.30pm – 9.30pm
Earth Hour will take place across the world tomorrow night and all employees are encouraged to get on board. What to do? Switch off your PC when you
leave work on Friday 24 or Satur-day 25 March.
Avoid the use of powered elec-tronics (lighting, air con and TV’s) on 25 March 8:30pm – 9:30pm.
Encourage your friends and family to get involved in Earth Hour this
weekend. Learn more here
An artist’s impression of what the HCMTs could look like in the future.
Hello? Adele draws record crowds… Congratulations to our colleagues at Southern Cross over the weekend, where music artist Adele drew record crowds to Etihad Stadium.
Saturday night saw a huge 75,000 attend the concert, followed by 77,300 on Sunday evening. Our Metro team was ready to manage the massive crowds, with plenty of regular announcements and helpful team members present to answer questions and direct our passengers.
Station Master George Kotsiris – who was the station announcer for both nights up on the Bourke Street Bridge Concourse – thanked the crowd for their patience.
“There were 77,300 of you here tonight and you have all been fantastic!” George announced to the crowd on Sunday evening.
“Apologies that after two hours of listening to that beautiful voice, you now get to the listen to mine,” he said, drawing laughter from the big crowd who were then advised which trains were leaving from which platforms.
George said we are unlikely to see crowds of that magnitude again in the near future.
“Our whole Metro team did an excellent job and we really flew the Metro flag proudly,” he said.
Many thanks to all involved – we
Global sensation Adele drew record crowds to Etihad last weekend and
we were right there to help get our passengers to and from the concert.
ran an additional 15 services to support each Adele concert and managed to move our customers through Southern Cross Station quickly and safely. We estimate
around 20,550 took the train to and from the Saturday concert, and a further 18,750 chose the train on Sunday evening.
An outstanding team effort!
Toastmasters provides a mutually supportive and positive learning environment in which every individual member has the opportunity to
develop oral communication and leadership skills, which in turn fosters self-confidence and personal growth.
The next session on Tuesday 27 March - we look forward to seeing you there!
This photo, courtesy of the Herald-Sun, shows the sheer magnitude of
the crowd at Southern Cross over the weekend - fantastic job team!
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Fancy taking part in a city loop safety drill?
Our Safety Security and Resilience colleagues are looking for volunteer passengers to help conduct an emergency exercise.
It’s all taking place the evening of Saturday 27 May, when as volunteers you’ll be asked to detrain between Flagstaff and Melbourne Central.
The operation is called ‘Exercise EXODUS’ and it will take place around midnight (Sunday 28 May), taking approximately three hours. This year’s scenario is a disabled
train in the loop, such as when a train loses power.
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Hamad Saleem from our Projects team met students at Melbourne Polytechnic.
Hamad shares guiding voice at Melbourne Polytechnic
Last Wednesday 15 March, our Projects colleague Hamad Saleem was invited back to Melbourne Polytechnic as a guest speaker.
Hamad addressed enthusiastic incoming international students from the Overseas Qualified Professionals program – all of whom are keen to work in Australia.
The Overseas Qualified Professionals program provides international professionals with the tools to transition into working in the Australian workplace. As a graduate of the unique program himself, Hamad – a civil engineer – was invited back to join other successful alumni in sharing their experiences.
Drawing on the skills and knowledge gained at Metro and within his studies, Hamad spoke about meeting the expectations of the Australian work environment and how to become a valued asset to employers. During his presentation, Hamad emphasised to newcomers the importance of safety and teamwork as
fundamental values of Australian working culture, which Metro exemplifies.
Although nervous at the outset, Hamad found the experience hugely rewarding. After the presentation, Hamad had the opportunity to speak with attendees about their personal experiences and fielded questions from program participants eager to get their foot in the door at Metro.
“It was remarkable to deliver some important advice to Qualified Professionals from across the globe about Australian work culture and how to effectively be part of the Australian work industry.
“The program empowered me to find a fantastic role with Metro, so I’m thrilled that I’ve been able to pass along some of the lessons I’ve learned along the way,” Hamad said.
All participants will receive a safety briefing and will need to dress safely (closed shoes). A late night meal will be provided – why not take an exciting look into our incident response planning?
If walking through the city loop sounds like something you’ve always wondered about – please contact Eric Nelson via email: [email protected]
More information and a calendar invite will come after initial expressions of interest!
Listening to the community is the key to running a strong and safe network – that’s why Metro recently participated in a workshop aimed at making the city even safer for young women.
On Monday, we participated in a ‘Free to Be’ design thinking workshop run by Plan International and Monash University. The session follows on from Plan International Australia’s Girls’ Walk and Free To Be interactive mapping tool. The mapping tool asked girls between 14-26 to rate the safety of different spaces around the city.
It was identified that stations (and public transport in general) were places where girls often felt unsafe. As a result, Metro is now working closely with Plan International to make our trains and stations even safer for girls.
Metro attendee Dean Doherty said the session was all about understanding the results and working together to co-design solutions.
“We are partnering closely with Plan International's Youth Ambassadors, Council staff, police
and other transport stakeholders,” Dean explained.
“If we can understand the concerns, we can start to design our stations with a view to improving the safety of young women across our network.”
Joining Dean were Metro colleagues Kate Ryan (Projects), Amanda Hadley (Operations), Sebastien Fleury and Soraya Dean (both Corporate Relations).
“It was a really valuable session – we are absolutely committed to making our trains and stations safe and open to everyone. Forums like this give us an opportunity to listen to how our community uses our network. It also allows our community to have a voice in how we improve our service, ensuring our passengers always feel safe and comfortable,” Dean added.
Congratulations to all involved.
Plan International Youth Ambassadors used a replica of Melbourne City to help communicate their concerns and work through solutions for a safer city.
Calling Year 10 Work Experience Students
Do you know a Year 10 student who may be interested in Work Experience at Metro?
The 2017 MTM Work Experience program aims to give Year 10 students an insight into what it is like to work in today's railway industry.
Learning Coordinator, Vanessa Verga, explained that it’s a great opportunity for young students to explore potential future career options.
“We are looking for ambitious
students who share our values of Safety, Teamwork, Excellence, Passion and Honesty in how we operate,” she said.
“They’ll join the team for five days in a range of business areas. Each year we receive a number of queries about our Work Experience opportunities so we've designed the application process to clearly outline who is eligible to apply and our expectations of the program to ensure a fair selection process,” Vanessa added.
If you know a Year 10 student who may be interested please direct them to apply via https://www.surveymonkey.com/r/MTMWorkExp2017
Applications will close on Monday 3 April and participants will commence after 1 May.
With the introduction of Regional Rail Link a few years ago, Footscray Station trans-formed – it is now bigger and better and operates out of a new station building.
But as our colleague Peter Platky reminds us, there are still some hints of the past throughout the station, including this historic sign at the exit barriers on platform 6 (pictured).
“Many years ago, as a train approached the platform at a suburban station, the Station Officer would personally attend the exit gate and close it when the approaching train stopped,” Peter explained.
“Passengers disembarking from the train would wait patiently at the exit for the Station Officer to re-open the gate, which would only happen once the train
started departing from the station. And for those customers intending to board the train, well they had to be safely on the platform before the gate was closed – or they were out of luck and had to wait for the next train!” Peter said.
This procedure was common place at most suburban stations for many years, gradually tapering off in the 80s and 90s.
“You can see by the spikes on this old gate that any barrier jumpers would have had to be very bold indeed!” Peter added.
This sign at Footscray Station is one of the very few – perhaps even the only one? – left of its type on the metropolitan system.
Thanks so much Peter for sending this in – what a fascinating insight into our network history!
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A little piece of history at Footscray…
Northern Group Station Master Jeevan Bala explains to Kelli Williams (CEU Officer) how the old exit barrier operated.
Calling all aspiring Easter bunnies!
To spread some Easter cheer to our valued customers, we need you!
Our marketing team is looking for volunteers to help hand out Easter eggs at Flinders Street Station on Tuesday 11 April from 8am – 9am.
If you’re interested in helping out please email (by Friday 31 March) [email protected]
Bunny ears will be optional!
Proud sponsor of Run for the Kids 2017
Metro Trains Melbourne is proudly supporting Run for the Kids this year, which will raise valuable funds for the Royal Children’s Hospital on Sunday 9 April.
We are running extra services
to the event and our Dumb Ways to Die characters will be at the ‘Metro Zone’ in the Race Village for photo opportunities.
It’s not too late to register for the event – for more details visit:
With celebrations hosted at more than 35 sites, and around 2300 employees getting involved, we asked a few Metro employees what they felt about our recent focus on this year’s International Women’s Day…
“The day gave me a hopeful optimism that MTM is starting to put a focus on diversity and raise awareness throughout the business. I think this is important, as without awareness and action, there will be no change.” - Bridget Cullen, Executive Assistant (Engineering).
“International Women’s Day provides us with an opportunity to shine a light on some of the amazing women we have working within MTM. It also allows us to hear from inspirational women within our industry and others that remind us ‘we can’. We can apply for the job, we can put our hat in
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Feedback on International Women’s Day
the ring for a promotion, we can let management know our career aspirations!” - Shannon Rollinson, Project Services Manager (Projects).
“It was fantastic to see everyone within Infra come together to celebrate the day. We are working hard to gain equality and
recognition for women in Infra, and to have so many people from all levels of the business recognise and support this by helping celebrate women's achievements, made me realise that there is hope and we can definitely make a difference!” - Lisa Young, Systems and Quality Auditor Investigator (Infrastructure).
Recognising our service milestones
Gurbinder Dhillon (left) celebrated an incredible 25 years service in 2015 and Laurie Dambrosio (right) clocked up 30 years! Please note the next round of crystal trains will be distributed between July and September this year, in recognition of significant service milestones achieved between 1 January 2016 and 30 June 2017.
This amazing board at Richmond was created by Station Officer Nova Kellas!
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Time to check your financial health
Next week – 27-31 March – is Financial Health Week at Metro, so get your calendars out to lock in a time to check in on your personal financial health.
Our Wellness team has organised professional financial advisors available to give you a personalised financial health check.
You’ll learn about budgeting, tracking spend, turning savings into investments, superannuation and reaching financial goals sooner and much more. It’s all 100% confidential and free for MTM employees. Please note: If you cannot make it to Collins Street Head Office, Wellness Advocates are throughout our busi-ness to ensure these services are available at local sites. In addition, all our financial partners are willing to make a time to suit you, via the phone or at a location convenient to you.
Has your personal situation changed recently? Are you new to full time work? Expanding the family? Looking to buy your first home? Planning your retirement? It is important for everyone to regularly review their financial status and determine if adjustments need to be made. Thanks to our relationship with ANZ, Vic Super, Medibank and Bupa, you can meet with a consultant to determine where you are today and receive some specialist advice and exclusive offers as a Metro employee.
Metro Academy has been a hub of activity over the last few weeks.
Now you’re probably thinking it’s related to all the training we’ve been delivering to our internal and external customers… over 20,000 hours a month now!
That is true… however we’re more excited here at Kensington to have our Corporate & Operations Training team join us on site for the first time. The team relocated from Flinders Street Sta-tion to Queen St, and will now be taking up a permanent residence with the rest of our Academy family at South Kensington.
To accommodate this move, five
new classrooms and a kitchenette
are being built in the warehouse
section of the facility. Construction
is well underway and running on
schedule. The works will be ready
by the end of April 2017.
These pictures provide a little
snippet of progress…
Awesome work team!
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The Academy continues to grow
Do you know any great drivers willing to relocate to Melbourne?
We’re looking for trained drivers to join the Metro team.
It’s the classic ‘Melbourne vs any other city in Australia’! If you think we come out on top, share the love and let your interstate colleagues know that we’re hiring.
Applications are now open! Simply direct your mates to
www.metrotrains.com.au/careers Any questions? Please contact
Fiona Patrick 9610 3582.
REMINDER: One week left As of Monday 3 April, INX will replace SIMS as our safety management and incident reporting system. Find out more about INX here
In January of this year, the Health & Safety Representative Development Committee was established to look at how we can continually improve the role and function of HSRs across the business.
Melissa Teo, Safety Promotions & Communications Manager, is chairing the new committee.
"Elected health and safety representatives have a crucial role to play when it comes to achieving a safe and healthy workplace at Metro Trains," she said.
"As a business, there is so much we can do to better guide and support both newly elected and current HSRs to fulfil the requirements of this very important
role. I’m really excited about this new committee and the support it will give,” Mel said.
At the inaugural meeting, the committee – attended by approximately 14 HSRs and a small number of other safety professionals from across the business – had an open and frank conversation about the challenges HSRs face. The team also talked about what they can do to improve engagement, de-velopment and communication.
"We identified a number of initiatives we can undertake, such as providing a collaborative online space for HSRs to access information and tools, and to network with other HSRs in a dedicated online forum," Mel said.
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Introducing our HSR Development Committee
Hello! My name is Melinda McInroy - I’m currently the HSR for Stony Point to Aspendale.
I have been working for Metro for seven years and currently working as a signaller at Carrum Station.
I’m extremely passionate about the safety of our customers and my colleagues and hope to make a difference at Metro by making it a safer, cleaner and enjoyable place to work and for passengers to have an engaging experience.
It’s important to me to encourage them to want to travel more frequently and pass on to their family and friends about their experience with Metro.
Hello HSR! Getting to know the team
I am committed to OHS and have seen my safety focus make improvements in the business. I have made quite a few improvements to make it more comfortable for staff to conduct their duties better, from ergonomic chairs and air-conditioning and heating units, to tinting of the glass area near the barriers at Frankston. I have also developed the Safety Inspection Backpacks with essential items, tape meas-ure, chalk for outlining faults, hat, gloves, pen notepad etc., to help with OHS inspections.
I believe I’ve increased moral and well-being of the team by supporting them during times of need.
The Committee also identified the need to better induct HSRs and will therefore be looking to develop a Metro HSR Handbook and Metro HSR Induction. This will build on the five day initial HSR training provided to HSRs on their appointment.
"We also need to work on providing information to Managers and Supervisors on how they can best positively support HSRs to undertake their role. Our HSRs represent the health and safety concerns of members from their designated work groups, so we need to support them and work together to ensure all Metro employees always return home safely," Mel added.
What words embody an effective
Metro HSR?
Tenacious
Knowledgeable
Great Communicator
What do Metro HSRs need to develop and
improve?
Tools & Resources
Training and Induction
Management Support
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Spencer Street Station circa 1880 - image courtesy Museum Victoria. It’s a little more bare than Southern Cross today! Many thanks to our colleague Ankur Bhargava for sending this in. You can send us your own flashback by emailing [email protected]
Timothy Moss
Trainee Driver
I joined the driving team from Metro Customer Service. I also did
Safe Working and qualified at the Berwick and Oakleigh signal
boxes. In my spare time I enjoy fishing and volunteer as a fire
fighter. My dream job has always been to become a Train Driver!
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Station Officer Control Room at Parliament Station - Avelino Ventura was recently presented a Crystal Train and badge for 25 years of service. Awesome work!
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In Brief
Various lines - Flinders Street Station Platform changes 25 Mar – 26 Mar While Flinders Street Station Upgrade works take place, South Morang and Hurstbridge trains will depart from Platform 3. Belgrave, Lilydale, Alamein and Glen Waverley trains will depart from platforms 3 or 4. Cranbourne / Pakenham lines 26 Mar While works take place as part of rail systems upgrades, buses will replace trains between Dandenong and Cranbourne/Pakenham. Please note that this may increase your journey by up to 40 minutes. Frankston line 26 Mar - 29 Mar Due to maintenance work on structures and facilities, electrical networks and signalling, buses will replace trains between Moorabbin
Pardon our progress...
Major Events
and Frankston from 7.45pm each night. Craigieburn line 31 Mar While CityLink Tulla Widening Project works take place, buses will replace trains after 8.30pm between Essendon and Craigieburn.
Cranbourne / Pakenham lines 1 Apr - 2 Apr While works take place for maintenance and in preparation for the introduction of High Capacity Metro Trains, buses will replace trains between Dandenong, Pakenham and Cranbourne.
For more information visit www.metrotrains.com.au
Metro recruit... Closing 27 March Station Master 4 - Reservoir Station Officer – Eltham Closing 28 March Network & Asset Modelling
Manager Closing 29 March OCS Design Engineer Closing 30 March Train Examiner (Newport
Depot) Train Examiner (North
Melbourne Depot) Closing 31 March Under Floor Wheel Lathe
We’re running extra trains to get our customers to and from: AFL Round 1 Collingwood v Western
Bulldogs Friday 24 March, 7.50pm, MCG
Essendon v Hawthorn
Saturday 25 March, 7.25pm, MCG
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St Kilda v Melbourne Saturday 25 March, 4.35pm, Etihad
North Melbourne v Melbourne
Sunday 26 March, 1.10pm, Etihad
With compliments…
Metro Trains definitely gets a hard time from some commuters but I’ve been absolutely loving the updates over the loud speaker every morning before the train arrives! I also appreciate the updates from drivers if there is a delay on the line. I think PSOs are fantastic as well, especially on the quiet stations at 10pm - it is nice to see them there.
Last Week: Preparation is Key!Last week, we started to outline some tips for interviews where focus was given to being prepared. This week, lets address the interview itself
Stay CalmThink of an interview as a formal discussion. Nearly Think of an interview as a formal discussion. Nearly every day you will discuss you actions at work with a colleague or manager but in an interview, it’s time to put your best foot forward! When you are nervous, this is all that you may think about and miss something important
Dress to impressMaking an effort to dress for the position you want or Making an effort to dress for the position you want or the position you would inspire to be in will often leave a lasting impression of the interview panel. This doesn’t always need to be a 3-piece suit; but corporate attire will always leave an impression
Understand and Use the STAR ModelThe STAR Model provides a framework for answering The STAR Model provides a framework for answering questions in both written applications and interviews. Using the STAR Model allows you to provide a detailed and in-depth answer to behavioural interview questions to give the interviewer a response that allows them to accurately gauge your aptitude in that competency
What does STAR stand for?SituationSituation - Describe the situation/environment you were in. Include context, details and time Task - Describe the event/task that required resolution or accomplishmentAction - Describe what happened including particular focus on the actions you took. Focus on the ‘why’ as well as the ‘what’Result Result - What happened? What did you accomplish? What did you learn? Think about relationship outcomes as well as task outcomes
It’s all about you!We often work together at Metro to reach our targets We often work together at Metro to reach our targets and goals; let’s not forget that! In an interview, it’s crucial that you focus on your contributions directly. We want to hear where you’ve contributed to a task or outcome
Next weekNext week we will continue to give some interview tips. Can’t wait till then? All this information can be found on The Talent Acquisition page on “The Depot”
Interviewsand Metro Trains - Part 2
All available positions are displayed on the careers page at http://www.metrotrains.com.au/careers
MTM’S Rolling Stock is seeking an experienced Train Examiner to join the team at the North Melbourne Depot. Your daily role will focus on train examinations, diagnostics, repairs / arranging repairs and train examination reports CLOSING 30-Mar-2017 05:00 PM (AEDT)
Train Examiner |Rolling Stock
NEWPORT DEPOT: In this position you will work closely with stakeholders from MTM Fleet Control and Metrol; the EDI Yardmaster; The depot / Train Driver Manager; Train Services and drivers, signallers and maintenance staff to facilitate rail movement deliveries to various workshop locations in the complex CLOSING 31-Mar-2017 02:00 PM (AEDT)
Yard Coordinator/Interface Manager | Rolling Stock
We are currently seeking a Cost Administrator to join our team at Metro. In this position, you will provide cost control support for projects under a portfolio of work. Utilise standard cost control procedures and processes including WBS, monthly report, change control, management of budgets and forecasting to ensure a consistent approach CLOSING 28-Mar-2017 05:00 PM (AEDT)28-Mar-2017 05:00 PM (AEDT)
Cost Administrator |Projects
This role would suit someone with a passion to drive positive customer experience in a supportive team environment. You would provide a customer focused interface with the travelling public at the station CLOSING 27-Mar-2017 06:00 PM (AEDT)
Station Officer 3 - Eltham |Customer Service
Personal Assistant |Train Services
Reporting to the General Manager of Train Services, you will provide confidential administrative and executive support, acting as a first line of contact to staff and management of all levels. You will ensure effective management of all administrative functions CLOSING 26-Mar-2017 0500 PM (AEDT)
Careers ClassifiedsPeople & Performance - Talent Team Friday 24th March 2017
Talent Teams - Hot Jobs Talent Teams - Talent Take Aways
Hello and welcome - VicSuper can help make planning your financial future easy.
We're here to help explore the simple steps you can take today that could make a difference to your long term savings. As your super partner, we offer a one-on-one super session to help you get started at no charge. If you're starting to think about saving for your retirement or would like to get your super on track, we're here to help you get your super sorted, quickly and easily.
Upcoming events and seminars VicSuper will be presenting superannuation and retirement events onsite at the Metro head office. Come and meet with our expert financial planners to understand how changes to the concessional and non-concessional contribution caps for superannuation from 1 July 2017 may affect you. Thursday 30 March. Click this link to Book now Book a Super Chat Book a 30 minute Super Chat to get your super sorted, quickly and easily. If you're starting to think about saving for your retirement and have a few questions, or need help with super rollover forms, making contributions, changing your insurance or nominating beneficiaries, a 30 minute one-on-one super session may be perfect for you.
Book with one of our super experts below.
Date Title Super expert Booking
Wednesday 29 March Super Chat Nastasha
Book now
Wednesday 29 March
Super Chat
Raaf Book now
Our Super experts can come to you! We understand that different things work for different people, so we offer different options to suit you.
One-on-one super sessions We offer 20 minute one-on-one super sessions regularly for our employer clients, at no charge. We can help you get your super sorted, quickly and easily. If you're starting to think about saving for your retirement and have a few questions, or need help with super rollover forms, making contributions, changing your insurance or nominating beneficiaries, a 20 minute one-on-one super session may be perfect for you.
Expert personal advice If you would like advice tailored to your personal situation on needs, we can offer a personal advice appointment. In an expert personal advice session you can talk about you personal financial situation and life goals with a qualified VicSuper financial planner. It's an ideal chance leading up to retirement to keep you on track. We offer expert advice at no additional cost to members (in most instances), and only $200 for non-members.
Contact us on 03 9667 9233 to arrange an appointment that suits you.
