Date post: | 09-Apr-2018 |
Category: |
Documents |
Upload: | befunkyfreak |
View: | 215 times |
Download: | 0 times |
of 65
8/8/2019 24558136 Effective Communications in Business
1/65
1
CHAPTER 1
EFFECTIVE
COMMUNICATIONS
IN
BUSINESS
8/8/2019 24558136 Effective Communications in Business
2/65
2
Topics Importance and benefits ofImportance and benefits ofeffective communicationeffective communication
Components of communicationComponents of communication
Challenges Of Communication InChallenges Of Communication In
The Global MarketThe Global Market
Concepts and problems ofConcepts and problems ofcommunicationcommunication
Nonverbal communicationNonverbal communication
8/8/2019 24558136 Effective Communications in Business
3/65
3
WWhathat
IIss
CCommunication?ommunication?
COMMUNICATICOMMUNICATION meansON means
sharing ofsharing of
ideas betweenideas betweentwo or moretwo or more
peoplepeople
8/8/2019 24558136 Effective Communications in Business
4/65
4
WWhathat IIss BBusiness?usiness?BUSSINESS isBUSSINESS isthe activity ofthe activity of
making, buying,making, buying,selling orselling or
supplying ofsupplying of
goods andgoods and
services forservices for
money.money.
8/8/2019 24558136 Effective Communications in Business
5/65
5
WWhathat Is BIs Businessusiness CCommunication?ommunication?
Business
communication isthecommunication
required in orderto make business
deals.
8/8/2019 24558136 Effective Communications in Business
6/65
6
WWhathat
IIss
EEffectiveffective
CCommunication?ommunication?
Effective communication is theact of influencing and inducingothers to act in the mannerintended by the speaker orwriter.
Video\Effective Communication.flv
http://f/BC/Video/Effective%20Communication.flvhttp://f/BC/Video/Effective%20Communication.flv8/8/2019 24558136 Effective Communications in Business
7/65
7
IMPORTANCEANDBENEFITSOF
EFFECTIVECOMMUNICATION
8/8/2019 24558136 Effective Communications in Business
8/65
8
ANCIENTHERITAGEFOR
COMMUNICATIONPRINCIPLES The Ancient world, both East
and west, depended highly on
the oral communication. Forexample, in ancient Rome andGreece, it was necessary tocommunicate well on onesfeet when dealing with mattersin governments assembles and
the Law court.
Video\ancient heritage of communication principles.MPG
http://f/BC/Video/ancient%20heritage%20of%20communication%20principles.MPGhttp://f/BC/Video/ancient%20heritage%20of%20communication%20principles.MPG8/8/2019 24558136 Effective Communications in Business
9/65
9
LIFEBLOODOFEVERY
ORGANIZATIONAn Organization
Communication(interact and react)
They exchange theinformation, ideas,
plans, rules,proposals, contracts,and agreements.
Video\Life Blood of Organization.flv
http://f/BC/Video/Life%20Blood%20of%20Organization.flvhttp://f/BC/Video/Life%20Blood%20of%20Organization.flv8/8/2019 24558136 Effective Communications in Business
10/65
10
LIFEBLOODOFEVERY
ORGANIZATION.INTERNALORGANIZATION
COMMUNICATIONSYSTEM.Communication integrates themanagerial function.
1-planning
2-organizing3-staffing
4-leading
5-controlling
EXTERNALORGANIZATION
COMMUNICATIONSYSTEM.Communication relates anenterprise to its externalenvironment.
1-customer
2-supplier
3-stockholders
4-governments
5-community
8/8/2019 24558136 Effective Communications in Business
11/65
11
COMMUNICATIONACTIVITIESIN
ABUSINESSDAY10%Time spent inwriting.
15% in reading.
35% in speaking.
40% in listening.
8/8/2019 24558136 Effective Communications in Business
12/65
12
A
VALUABLE
JOB
REQUIREMENT
BENEFITSOFEFFECTIVE
COMMUNICATION INYOURCAREER
8/8/2019 24558136 Effective Communications in Business
13/65
13
WWalkalk
iinn
IInterviewsnterviews
If you are Fresh graduate with 3 GPA.If you are Fresh graduate with 3 GPA.
If you are Energetic, Self motivated, dynamic,self starter .If you are Energetic, Self motivated, dynamic,self starter .
If you have goodIf you have goodcommunication skillscommunication skills..
If you are below 25 years of age, then you are the
Marketing Personnel WE ARE LOOKING FOR
Rush to Marriot Hotel Room no 6
Dated 15-12-2007 time 9:00am
8/8/2019 24558136 Effective Communications in Business
14/65
14
WWEWWANTNTYYOUUf you are MBA with 5 years experience.f you are MBA with 5 years experience.
If you can prepare budgets,budgetary and salesIf you can prepare budgets,budgetary and sales
reports, and make financial analysis.reports, and make financial analysis.
If you are dynamic,self starter, pushing, enterprisingIf you are dynamic,self starter, pushing, enterprising
and energetic.and energetic.
If you have goodIf you have good communication skillscommunication skills..
If you are below 30 years of age, then you are the
financial analyst WE ARE LOOKING FOR.
APPLY DIRECTORPERSONNEL,Care
Dawn,box#716,Karachi,Latest by December 11,2007.
8/8/2019 24558136 Effective Communications in Business
15/65
15
COMMUNICATION SKILLSAbility to communicate with alllevels of management.Must have good writing skills.
Able to prepare specialanalysis,research reports andproposals.Ability to communicate ideas.Able to maintain goodcustomer relationships
Need skills ingathering,analyzing andinterpreting data and in writinganalytical reports.
8/8/2019 24558136 Effective Communications in Business
16/65
16
AN ESSENTIALFORPROMOTION
8/8/2019 24558136 Effective Communications in Business
17/65
17
Communication is Essential For
Promotion
Capacity for hard work
Ability to work with and through people
Good appearance
Self confidence
College education Ambition-drive
Ability to communicate
8/8/2019 24558136 Effective Communications in Business
18/65
18
COMPONENTSOF
COMMUNICATION C O
8/8/2019 24558136 Effective Communications in Business
19/65
19
COMPONENTSOF
COMMUNICATIONContextSender-encoder
MessageMedium
Inside Your OrganizationOutside Your Organization
Receiver-decoder
Feedback
8/8/2019 24558136 Effective Communications in Business
20/65
20
SENDER
MESSAGE
RECEIVER
FEEDBACK
MEDIUM
Verbal,nonverbal
CONTEXT
stimuli
A COMMUNICATION MODEL
8/8/2019 24558136 Effective Communications in Business
21/65
21
ChallengesOfCommunicationINThe
8/8/2019 24558136 Effective Communications in Business
22/65
22
DevelopingTheRightAttitude To the customer, You are
the Company.
Your Attitude when dealingwith customers, clients, andthe public reflect on thecompany you represent.
Special & importantcommunication can makemillions of dollars.
8/8/2019 24558136 Effective Communications in Business
23/65
23
PPreparingreparingAAdequatelydequatelyMost people can learn to communicate effectively for
business if they are willing to devote whatever effort isnecessary to prepare themselves adequately by:
Careful, sound
judgment whenchoosing ideas andfacts for eachmessage
Patience andunderstanding.IntegrityReasonable Facility
with English
8/8/2019 24558136 Effective Communications in Business
24/65
24
BBecomingecomingfflexiblelexible Many companies offer
seminars or other kinds ofclasses in handling diversityissues in the workplace.
Todays managers & workers
need to be flexible in the waythat deal with others;problems can be avoided bykeeping an open mind & beingwilling to make extra efforts incommunication.
8/8/2019 24558136 Effective Communications in Business
25/65
25
8/8/2019 24558136 Effective Communications in Business
26/65
26
8/8/2019 24558136 Effective Communications in Business
27/65
27
"DON'T LET SOMEONE
BECOME A PRIORITY INYOUR LIFE...
WHEN YOU ARE JUSTAN OPTION FOR
THEM....."
"DON'T LET SOMEONE
BECOME A PRIORITY INYOUR LIFE...
WHEN YOU ARE JUSTAN OPTION FOR
THEM....."
8/8/2019 24558136 Effective Communications in Business
28/65
28
"NEVER CRY FOR ANY RELATION IN LIFE"NEVER CRY FOR ANY RELATION IN LIFE
BECAUSE FOR THE ONE WHOM YOU CRYBECAUSE FOR THE ONE WHOM YOU CRY
DOES NOT DESERVE YOUR TEARSDOES NOT DESERVE YOUR TEARS
AND THE ONE WHO DESERVESAND THE ONE WHO DESERVES
WILL NEVER LET YOU CRY........."WILL NEVER LET YOU CRY........."
"NEVER CRY FOR ANY RELATION IN LIFE"NEVER CRY FOR ANY RELATION IN LIFE
BECAUSE FOR THE ONE WHOM YOU CRYBECAUSE FOR THE ONE WHOM YOU CRY
DOES NOT DESERVE YOUR TEARSDOES NOT DESERVE YOUR TEARS
AND THE ONE WHO DESERVESAND THE ONE WHO DESERVES
WILL NEVER LET YOU CRY........."WILL NEVER LET YOU CRY........."
8/8/2019 24558136 Effective Communications in Business
29/65
29
TREAT EVERYONE WITH POLITENESS
EVEN THOSE WHO ARE RUDE TO YOU,
NOT BECAUSE THEY ARE NOT NICE
BUT BECAUSE YOU ARE NICE........
TREAT EVERYONE WITH POLITENESS
EVEN THOSE WHO ARE RUDE TO YOU,
NOT BECAUSE THEY ARE NOT NICE
BUT BECAUSE YOU ARE NICE........
8/8/2019 24558136 Effective Communications in Business
30/65
30
RATHER SEARCH IT IN YOURSELF
YOU WILL FEEL HAPPY EVEN IF YOU ARELEFT ALONE.......
RATHER SEARCH IT IN YOURSELF
YOU WILL FEEL HAPPY EVEN IF YOU ARELEFT ALONE.......
NEVER SEARCH YOUR HAPPINESS IN
OTHERS
WHICH WILL MAKE YOU FEEL ALONE,
8/8/2019 24558136 Effective Communications in Business
31/65
31
HAPPINESS ALWAYS LOOKS SMALL
WHEN WE HOLD IT IN OUR HANDS.
BUT WHEN WE LEARN TO SHARE IT,
WE REALIZE HOW BIG AND PRECIOUS IT IS! .....
HAPPINESS ALWAYS LOOKS SMALL
WHEN WE HOLD IT IN OUR HANDS.
BUT WHEN WE LEARN TO SHARE IT,
WE REALIZE HOW BIG AND PRECIOUS IT IS! .....
8/8/2019 24558136 Effective Communications in Business
32/65
32
8/8/2019 24558136 Effective Communications in Business
33/65
33
CONCEPTS ANDPROBLEMSOFCOMMUNICATION.
Video\COMMUNICATION PROBLEM!!! .flv
http://f/BC/Video/COMMUNICATION%20PROBLEM!!!.flvhttp://f/BC/Video/COMMUNICATION%20PROBLEM!!!.flvhttp://f/BC/Video/COMMUNICATION%20PROBLEM!!!.flv8/8/2019 24558136 Effective Communications in Business
34/65
34
CONVENTIONSONVENTIONSOFFMEANINGSEANINGSA fundamental principleof communication is thatthe symbols the senderuses to communicatemessage must haveessentially the samemeaning in both thesenders and receivers
mind.
C P I
8/8/2019 24558136 Effective Communications in Business
35/65
35
COMMUNICATIONPROBLEMIN
CONVENTIONSOFMEANINGS Miscommunicated Instructions
Miscommunication occurs when
the sender and receiver havedifferent meanings for thesymbols used.
Video\Convention Of meaning.MPG
http://f/BC/Video/Convention%20Of%20meaning.MPGhttp://f/BC/Video/Convention%20Of%20meaning.MPG8/8/2019 24558136 Effective Communications in Business
36/65
36
PERCEPTIONERCEPTIONOFFREALITYEALITY
Complex, infinite,
and continuouslychanging, thematerial world
provides a special
reality to eachindividual.
8/8/2019 24558136 Effective Communications in Business
37/65
37
COMMUNICATIONOMMUNICATIONPROBLEMROBLEMInn
PERCEPTIONERCEPTIONOFFREALITYEALITYAbstractingwhen we select some facts and omit others,you are Abstracting.
Inferring
Inferences are conclusion drawn fromevidence.
Risk of Inferring
We must realize that inferences may beincorrect or unreliable & anticipate the risksbefore acting on them.
V
A A
8/8/2019 24558136 Effective Communications in Business
38/65
38
VALUE,ALUE,ATTITUDESTTITUDESANDND
OPINIONSPINIONSA receivers attitude toward amessage can determinewhether it is accepted,rejected, distorted or avoided.
People react favorably whenthe message the receive agreewith their mental filters.
C P I
8/8/2019 24558136 Effective Communications in Business
39/65
39
CommunicationommunicationProblemroblemInvolvingnvolving
VALUE,ALUE,ATTITUDESTTITUDESANDNDOPINIONSPINIONS Favorable or Unfavorable
Information
Inadequate or IncorrectInformation
Closed Mind
Senders Credibility Other Circumstances Affecting
Attitude, Opinions & Response.
8/8/2019 24558136 Effective Communications in Business
40/65
40
NONVERBALCOMMUNICATIONVideo\Nonverbal communication.MPG
H A
http://f/BC/Video/Nonverbal%20communication.MPGhttp://f/BC/Video/Nonverbal%20communication.MPG8/8/2019 24558136 Effective Communications in Business
41/65
41
Effect on written messagesThe format, neatness, and language ofwritten message sends a nonverbalmessage to the reader.
Effect on Oral Message
When you are speaking to one personface to face, Personal Appearance andAppearance of your surrounding conveynonverbal message.
HOWAPPEARANCE
COMMUNICATES
8/8/2019 24558136 Effective Communications in Business
42/65
42
Personal AppearancePersonal AppearanceClothing, hairstyle, neatness, jewelry,
cosmetics, posture & status
Appearance OfAppearance Of
SurroundingsSurroundingsRoom size, location, furnishings,
machines, architecture, wall decoration,lighting and the other related featureswherever people communicate.
HOWAPPEARANCECOMMUNICATES
H B L
8/8/2019 24558136 Effective Communications in Business
43/65
43
HOWBODYLANGUAGE
COMMUNICATES1.Facial ExpressionsThe eyes and face are
especially helpful means ofcommunicating nonverbally.
2.Gesture,Posture &Movements
Posture, Gestures & Body
Movements convey message& add to or subtract your
oral message. Video\Facial Communication .flv
http://f/BC/Video/Facial%20Communication.flvhttp://f/BC/Video/Facial%20Communication.flv8/8/2019 24558136 Effective Communications in Business
44/65
44
HOWBODYLANGUAGE
COMMUNICATES3.Voice And Sounds
Paralanguage Sound of thevoice
The pitch, rate and volumemake you sound more
expressiveTo develop an effective
speaking voice
use effective pitch
H S T A
8/8/2019 24558136 Effective Communications in Business
45/65
45
HOWSILENCE, TIME,AND
SPACECOMMUNICATE
SILENCE
TIME
SPACE
8/8/2019 24558136 Effective Communications in Business
46/65
46
8/8/2019 24558136 Effective Communications in Business
47/65
47
A young lady was
waiting for her flight in
the boarding room of a
big airport.
8/8/2019 24558136 Effective Communications in Business
48/65
48
As she
would need
to wait manyhours, she
decided to
buy a book
to spend hertime. She
also bought
a packet of
cookies.
8/8/2019 24558136 Effective Communications in Business
49/65
49
She sat down in
an armchair, in
the VIP room ofthe airport, to rest
and read in
peace.
8/8/2019 24558136 Effective Communications in Business
50/65
50
Beside the
armchair wherethe packet of
cookies lay, a
man sat down in
the next seat,opened his
magazine and
started reading.
8/8/2019 24558136 Effective Communications in Business
51/65
51
When she took out the
first cookie, the man
took one also.
She felt irritated butsaid nothing. She just
thought:
What a nerve! If I was
in the mood I wouldpunch him for daring!
8/8/2019 24558136 Effective Communications in Business
52/65
52
For each cookie
she took, theman took one
too.
This wasinfuriating her
but she didnt
want to cause a
scene.
8/8/2019 24558136 Effective Communications in Business
53/65
53
When only one
cookie remained,
she thought:ah... What this
abusive man do
now?
Then, the man,taking the last
cookie, divided it
into half, giving
her one half.
8/8/2019 24558136 Effective Communications in Business
54/65
54
Ah! That was too much!
She was much too angry now!
In a huff, she took her book, her things and stormedto the boarding place.
8/8/2019 24558136 Effective Communications in Business
55/65
55
When she sat down
in her seat, inside
the plane, she
looked into her
purse to take her
eyeglasses, and, to
her surprise, herpacket of cookies
was there,
untouched,
unopened!
8/8/2019 24558136 Effective Communications in Business
56/65
56
She felt so
ashamed!!
She realized
that she waswrong...
She had
forgottenthat her
cookies
were kept in
her purse.
8/8/2019 24558136 Effective Communications in Business
57/65
57
The man had
divided his cookies
with her, withoutfeeling angered or
bitter.
8/8/2019 24558136 Effective Communications in Business
58/65
58
...while she had
been very angry,
thinking that shewas dividing her
cookies with him.
And now therewas no chance to
explain
herself...nor to
apologize.
8/8/2019 24558136 Effective Communications in Business
59/65
59
There are 4 things that you cannot recover.
8/8/2019 24558136 Effective Communications in Business
60/65
60
The stone...
...after the throw!
8/8/2019 24558136 Effective Communications in Business
61/65
61
The word...
...after its said!
8/8/2019 24558136 Effective Communications in Business
62/65
62
The occasion...
... after the loss!
8/8/2019 24558136 Effective Communications in Business
63/65
63
The time...
...after its gone!
Q & A
8/8/2019 24558136 Effective Communications in Business
64/65
64
Question&Answer
8/8/2019 24558136 Effective Communications in Business
65/65