24HR USC Ticket Sale

Team #4Shao-Hung Chen 0979 “Campus”Yat-Wei Edward Lee 2547 “Campus”Jing Ma “Campus”

Topic Description Motivation

Short service time range for current ticket office. Most of events are spontaneous, not planned.

New Feature Customers can access the ticket sale system and

purchase the tickets they want online thru internet by browsers anytime.

Planned self-serve kiosk machines purchase available in the future.

System Requirement

Functional Requirement Provide ticket info. Verify User Identity Accept online credit card payment. Confirmation pass for each successful

purchase. Provide error handling function. Harmless system recovery.

System Requirement (Cont’) Performance Requirement

Respond to user’s request in 3 to 5 seconds. Support 200 users simultaneously. Function 24 hours a day, 7 days a week.

Interface Requirement Well-organized navigation menu for the user. Search function. User help function, e.g. FAQ. Access thru browsers due to web-based system.

System Requirement (Cont’)

Interface Requirement Interact with USC database for user authenti

cation. Interact with credit card agency. Synchronize the ticket information provided

by those theme parks. Evolutionary Requirement

Run at self-serve kiosk machine in the future.

Navigation Map Home Overview

About Ticket Office Services Terms & Return Policy

Attruactions & Entertainment Info Aquarium of Pacific Disneyland …

Purchase Buy Tickets View Purchase History

Help User’s Guide FAQ Contact

User Analysis User Profile

Dialogue / interaction style selected

Task Analysis

Environment in which the system operates

I/O device selected

User Profile Psychological

Characteristics Attitude Motivation

Knowledge and Experience Typing skill Computer literacy System experience Task experience Application

experience Use of other system

Job and Task Characteristics Frequency of use Primary training System use Task importance Task structure Turnover rate

Physical Characteristics

Dialogue Styles

User ProfileDialog Style

Menu Fill-in Form

Q & A Command Language

Function Keys

Direct Manipulati

on

Natural Language

Psychological Characteristics

Knowledge and

Experience

Job and Task Characteristics

Conclusion: Menu is the best choice

Environment

Computer and Internet

I/O device Printer

Self-service kiosk machine (hopefully in the future)

Visual Design Style Guide Summary

Consistency: We use the same design features as what are used in USC’s ticket office website.

Redundancy: We provide multiple ways to purchase tickets.

General Design: Professional looking according to the nature of contents.

Navigation: Use red background and white text for navigation button.

Visual Design (Cont’) Text: Black and red color text are frequently

used. Links: Use same red color as background for

unvisited link in order to keep the holistic harmony due to the aesthetic point of View.

Graphs: Every graphic is supposed to have an alt label. Animated graphics are not necessary for our site.

Visual Design (Cont’)

Web-Based system. Most functions are links. Less icons, no symbols.

Follow the design features used in official ticket office website.

Home page design

Screen Prototype

Ticket Information Purchase Help FAQ Contact

Ticket Information

Purchase

Help

FAQ

Contact

Tools

Apache 1.3.26 server to host the web pages

Perl or ASP scripts to handle the information need for ticket purchasing

Upcoming Plans

Elaborate existing pages Include detail information

Create remaining pages Include purchase confirmation page

Setup Apache server Write scripts to handle information

transfer