26 Service Manual -Gateway Ec34 Ec38

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Gateway EC38

SERVICEGUIDE


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Contents

i

Chapter 1: System Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Your Gateway Notebook Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Left. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Back. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

KeyboardArea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . 18

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Second Level Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

LanInterface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Pointing Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19BluetoothInterface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Hard Disk Drive Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Audio Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Card Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

WebCAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

LED Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

FAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 2: System Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Invoking BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38


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Chapter 3: Machine Disassembly and Replacement . . . . . . . . . . . . . . . . . . 39General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Removing the HDD and RAM . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Removing FFC of Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Removing Wireless Card and Thermal Module . . . . . . . . . . . . . 47

Removing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Removing I/O Board and Panel . . . . . . . . . . . . . . . . . . . . . . . . . 51

Disassembling the LCM Module . . . . . . . . . . . . . . . . . . . . . . . . 53

Disassembling the External Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Disassembling the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . 55

Chapter 4: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . 58

External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . 59

Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . 59

Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . 62

Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Error Code List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Error Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

No-beep Error Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

InsydeH2O BIOS Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . 71

LCD-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Indicator-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Power-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

PCMCIA-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Memory-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Speaker-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Power Management-Related Symptoms . . . . . . . . . . . . . . . . . . . 73

Peripheral-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Keyboard/Touchpad-Related Symptoms . . . . . . . . . . . . . . . . . . 74

Modem-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75


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Chapter 5: Jumper and Connector Locations. . . . . . . . . . . . . . . . . . . . . . . .77Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Bottom View . . . . . . . . . . . . . . . . . . . . . . .79

Chapter 6: FRU(Field Replaceable Unit) List . . . . . . . . . . . . . . . . . . . . . . .81Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Gateway EC38 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Appendix A: Model definition and configuration . . . . . . . . . . . . . . . . . . 101

Appendix B: Test compatible components . . . . . . . . . . . . . . . . . . . . . . . 103Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Microsoft Windows Vista Environment Test . . . . . . . . . . . . . . . . . 104

Appendix C: Online support information. . . . . . . . . . . . . . . . . . . . . . . . . 107


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CHAPTER1

1

System Specifications

Preface

Preface

System Block Diagram

Board Layout

Your Gateway Notebook Tour

Hardware Specifications and Configurations


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CHAPTER 1: System Specifications

2

Preface

ConventionsThe following conventions are used in this manual:

General Information

Before using this information and the product it supports, please read thefollowing general information.

1 This Service Guide provides you with all technical information relatingto the BASIC CONFIGURATION decided for Acers global productoffering. To better fit local market requirements and enhance productcompetitiveness, your regional office MAY have decided to extend thefunctionality of a machine (e.g. add-on card, modem, or extra memorycapability). These LOCALIZED FEATURES will NOT be covered in thisgeneric service guide. In such cases, please contact your regional officesor the responsible personnel/channel to provide you with furthertechnical details.

2 Please note WHEN ORDERING FRU PARTS, that you should check themost up-to-date information available on your regional web or channel.If, for whatever reason, a part number change is made, it will not benoted in this printed Service Guide. For ACER-AUTHORIZED SERVICEPROVIDERS, your Acer office may have a DIFFERENT part number codeto those given in the FRU list of this printed Service Guide. You MUSTuse the list provided by your regional Acer office to order FRU parts forrepair and service of customer machines.

Sreen MessagesDenotes actual messages that appear on screen.

NoteGives bits and pieces of additional information related to the current

topic.

WarningAlerts you to any damage that might result from doing or not doing

specific actions.

CautionGives precautionary measures to avoid possible hardware or software

problems.

ImportantReminds you to do specific actions relevant to the accomplishment of

procedures.


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FeaturesBelow is a brief summary of the computers many factures:

Operating System1 Genuine Windows Vista Home Premium (Service Pack 1)

Genuine Windows Vista Home Basic (Service Pack 1)

Platform1

Intel Centrino 2 processor technology, featuring: Intel Core2 Duo processor SU9400 (3 MB L2 cache, 1.40 GHz, 800

MHz FSB, 10 W), supporting Intel 64 architecture

Intel Centrino processor technology, featuring: Intel Core2 Solo processor SU3500 (3 MB L2 cache, 1.40 GHz, 800

MHz FSB, 5.50 W), supporting Intel 64 architecture

Mobile Intel GS45 Express Chipset

Intel Wireless WiFi Link 5100/5300 (dual-band quad-mode802.11a/b/g/Draft-N) Wi-Fi CERTIFIED network connection, featuringMIMO technology2

System Memory1, 3, 4

Dual-Channel DDR3 SDRAM support Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using two

SO-DIMM modules (for 64-bit OS)

Up to 2 GB of DDR3 1066 MHz memory, upgradeable to 4 GB using twoSO-DIMM modules (for 32-bit OS)


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Display

13.3" HD 1366 x 768 pixel resolution, high-brightness (200-nit)Gateway Ultrabright LED-backlit TFT LCD, supporting simultaneousmulti-window viewing

16:9 aspect ratio Super slim design 13.3" HD 1366 x 768 pixel resolution, high-brightness (200-nit)

Gateway Ultrabright LED-backlit TFT LCD, supporting simultaneousmulti-window viewing

16:9 aspect ratio Super slim design

Graphics

Mobile Intel GS45 Express Chipset with integrated 3D graphics,featuring Intel Graphics Media Accelerator 4500MHD (Intel GMA

4500MHD) with up to 1759 MB of Intel Dynamic Video MemoryTechnology 5.0 (64 MB of dedicated video memory, up to 1695 MB ofshared system memory), supporting Microsoft DirectX 10

Dual independent display support16.7 million colors

External resolution/refresh rate: 2048 x 1536: 60 Hz 1920 x 1440: 75/60 Hz 1920 x 1080: 100/85/75/60 Hz 1856 x 1392: 75/60 Hz 1792 x 1344: 75/60 Hz

1600 x 1200: 100/85/75/60 Hz 1600 x 900: 60 Hz 1400 x 1050: 60 Hz 1366 x 768: 85/75/60 Hz 1280 x 1024: 120/100/85/75/60 Hz 1280 x 960: 85/60 Hz 1280 x 768: 60 Hz 1152 x 864: 100/85/75 Hz 1024 x 768: 120/100/85/75/60 Hz 800 x 600: 120/100/85/72/60 Hz

640 x 480: 120/100/85/75/60 Hz

MPEG-2/DVD decoding

WMV9 (VC-1) and H.264 (AVC) decoding

HDMI (High-Definition Multimedia Interface) with HDCP(High-bandwidth Digital Content Protection) support

Audio

Optimized 2nd Generation Dolby Sound Room5 audio enhancement,featuring Dolby Headphone, Dolby Natural Bass and Dolby SoundSpace Expander

Two built-in stereo speakers High-definition audio support


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S/PDIF(Sony/Philips Digital Interface)6 support for digital speakers Built-in microphone MS-Sound compatible

Storage 160/250/320/500 GB or larger hard disk drive or 80 GB solid state drive

supported1, 7

Multi-in-1 card reader, supporting Secure Digital (SD),MultiMediaCard (MMC), Memory Stick (MS), Memory StickPRO (MS PRO), xD-Picture Card (xD)

Communication1

Gateway Video Conference, featuring: Integrated high-def webcam

Built-in microphone WLAN1, 2, 3: Intel WiFi Link 5100/5300 (dual-band quad-mode

802.11a/b/g/Draft-N) Wi-Fi CERTIFIED network connection, featuringMIMO technology

WPAN: Bluetooth 2.0+EDR (Enhanced Data Rate)

Gobi2000 module: UMTS/HSPA at 850/900/2100 MHz and quad-bandGSM/GPRS/EDGE (850/900/1800/1900 MHz) upgradeable to 7.2 Mb/sHSDPA and 5.7 Mb/s HSUPA supporting receiver diversity and equalizingat 2100 MHz (for 3G models)

Optional support for receiver diversity and equalizing on 2100 MHz

LAN: Gigabit Ethernet, Wake-on-LAN ready

Privacy Control

BIOS user, supervisor, HDD passwords Kensington lock slot

Dimensions and Weight1

325 (W) x 234 (D) x 30.2/34.3 (H) mm 1.8 kg (3.96 lbs.) with 6-cell battery pack

Power1 ACPI 3.0 CPU power management standard: supports Standby and

Hibernation power-saving modes

62.16 W 5600 mAh 6-cell Li-ion battery pack: 8-hour battery life8

Gateway PowerSave 3-pin 65 W AC adapter ENERGY STAR 5.0

Special Keys and Controls1

86-/87-/91-key keyboard Multi-gesture touchpad pointing device, supporting:


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6

Circular-motion scrolling Pinch-action zoom Page flip

9 function keys, four cursor keys, Windows key, international languagesupport

Capacitive-touch launch keys: Gateway PowerSave and MyBackup,Communication, touchpad lock

I/O Ports1

Multi-in-1 card reader (SD, MMC, MS, MS PRO, xD) Three USB 2.0 ports HDMI port with HDCP support External display (VGA) port Headphone/speaker/line-out jack with S/PDIF support Microphone-in jack

Ethernet (RJ-45) port DC-in jack for AC adapter

Software

Gateway MyBackup Solution Gateway PowerSave Solution Gateway Recovery Management Microsoft Works with Office Home and Student 2007 Trial Norton Internet Security 2009 (60-day trial)9

Adobe Reader

CyberLink PowerDVD

Optional Items

1 GB / 2 GB DDR3 1066 MHz soDIMM module 6-cell Li-ion battery pack Gateway PowerSave 3-pin 65 W AC adapter External USB floppy disk drive External USB 56K modem

Gateway recommends Windows Vista Home Premium.

1 Specifications vary depending on model.

2 Actual throughput may vary depending on network conditions andenvironmentalfactors such as network traffic or overhead, buildingconstruction and access pointsettings.

3 Up to 1 GB of available system memory may be allocated for systemresource requirements.

4 Shared system memory may be allocated to support integrated graphics,depending on system memory size and other factors. Actual systemmemory available to the operating system will be reduced by theamount of dedicated and shared system memory utilized by the graphics

solution and resources required by the operating environment.


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5 Dolby is a registered trademark of Dolby Laboratories.

6 Supports 7.1-channel surround sound and 2-channel stereo output(multiple streaming).

7 1 GB is 1 billion bytes. Actual formatted capacity is less and may varydepending on preloaded materials and operating environment.

Gateway backup management utilizes up to 10 GB of the stated harddisk capacity as dedicated backup space.

8 Your computer's battery life may vary depending on productspecifications, computer settings, and applications or features launched.The listed battery life is for individual battery packs tested withMobileMark 2007 in productivity test mode and with wireless connectionon. All batteries' maximum capacity will diminish with time and use.

9 Trial periods vary depending on the geographic region andspecifications.

In a continuing effort to improve the quality of our products, information in thisdocument is subject to change without notice. Images shown are only representationsof some of the configurations available for this model. Availability may vary depending

on region.

As a phenomenon known to thin-film transistors (TFTs), liquid crystal displays (LCDs)commonly exhibit a small number of discoloration dots, as so-called "non-conformingpixels." This phenomenon is a limitation of TFT LCD technology, not a product defect,and as such is not covered by Gateway's warranty.

2009 All rights reserved.

Microsoft and Windows are registered trademarks of Microsoft Corporation. Intel isa registered trademark of Intel Corporation.

About Gateway

Since its founding in 1985, Irvine, Calif.-based Gateway has been a technology pioneer,

offering award-winning products and world-class service to customers worldwide.Gateway is a wholly owned subsidiary of Acer Inc., the world's third-largest PCcompany. See www.gateway.com for more information.


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8

System Block Diagram


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9

Board Layout

Top View

Gateway EC38 M/B layout and connector location TOP view

No. Name Description

1 CN1 CCD cable CNTR

2 CN2 MMB cable CNTR

3 CN3 LVDS cable CNTR

4 CN4 Keyboard CNTR

5 CN5 Touch Pad FFC CNTR

6 CN6 SSD cable CNTR

7 CN7 Card reader CNTR

8 CN8 BT cable CNTR

9 CN15 Fan cable CNTR

10 CN21 Audio board CNTR


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Bottom View



11 CN9 Battery CNTR

12 CN10 PCI-E socket

13 CN11 SIM card socket


15 CN13 Power cable CNTR


17 CN16 DIMM socket

18 CN17 DIMM socket

19 CN19 HDD socket

20 CN20 USB board CNTR

21 U18 South Bridge

22 U14 North Bridge


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Your Gateway Notebook Tour

Front

Component Icon Description

Ventilation fan Helps cool internal components.Warning: Do not work with the notebook resting onyou lap. If the air vents are blocked, the notebook maybecome hot enough to harm your skin.Caution: Do not block or insert objects into these slots.If these slots are blocked, your notebook may overheatresulting in unexpected shutdown or permanentdamage to the notebook.Caution: Provide adequate space around yournotebook so air vents are not obstructed. Do not usethe notebook on a bed, sofa, rug, or other similarsurface.

Battery charge

indicator

LED blue - Battery is fully charged (when plugged

into AC). LED amber - Battery is charging.Important: This LED only lights up when your notebookis connected to AC power.


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Left


Power connector Plug the AC adapter cable into this connector.

Monitor port Plug an analog VGA monitor or projector into thisport.

Ventilation fan Helps cool internal components.Warning: Do not work with the notebook resting onyou lap. If the air vents are blocked, the notebookmay become hot enough to harm your skin.Caution: Do not block or insert objects into theseslots. If these slots are blocked, your notebook mayoverheat resulting in unexpected shutdown orpermanent damage to the notebook.Caution: Provide adequate space around yournotebook so air vents are not obstructed. Do not use

the notebook on a bed, sofa, rug, or other similarsurface.

USB port Plug USB devices (such as a diskette drive, flash drive,printer, scanner, camera, keyboard, or mouse) intothese ports.

Microphone jack Plug a microphone into this jack.

Headphone jack Plug amplified speakers or headphones into this jack.The built-in speakers are turned off when speakersor headphones are plugged into this jack. Headphone with SPDIF support


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Right


Memory cardreader Insert a memory card from a digital camera, MP3player, PDA, or cellular telephone into the memory

card reader.

The memory card reader supports Memory

Stick, Memory Stick Pro,MultiMediaCard, Secure

Digital, and xD-Picture Cardcards.

USB port Plug a USB device (such as a diskette drive,

flash drive, printer, scanner, camera,keyboard, or mouse) into this port.

HDMI out jack HDMI Plug an HDMI device, such as a highdefinition television, into this optional

jack.

Ethernet jack Plug an Ethernet network cable into this

jack. Plug the other end of the cable into

a cable modem, DSL modem, or an

Ethernet network jack.

Kensingtonlock slot

Secure your notebook to an object by

connecting a Kensington cable lock to this

slot.


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Back

Bottom


Battery Provides power when the notebook is notplugged into AC power.


Battery Provides power when the notebook is not plugged intoAC power.

Batterylock

Slide to unlock the battery.


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Ventilation

slots andcooling fan

Helps cool internal components.

Warning: Do not work with the notebook

resting on your lap. If the air vents are blocked,the notebook may become hot enough to harm

your skin.

Caution: Do not block or insert objects into

these slots. If these slots are blocked, your

notebook may overheat resulting in

unexpected shutdown or permanent damage

to the notebook.

Caution: Provide adequate space around your

notebook so air vents are not obstructed. Do

not use the notebook on a bed, sofa, rug, orother similar surface.

Memorybay

Memory modules are located in this bay.

Hard drivebay

The hard drive is located in this bay.

Batterylatch

Slide to release the battery.



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Keyboard Area


Powerbutton

Press to turn the power on or off. You can also

configure the power button for Sleep/Resume

mode.

Powerindicator

LED on - Notebook is on. LED blinking - Notebook is in Sleep or Hybrid Sleep

mode. LED off - Notebook is off.

Speakers Left and right speakers deliver stereo audiooutput.

Keyboard Provides all the features of a full-sized,

computer keyboard.

Touchpad Provides all the functionality of a mouse.

Touchpadtoggle

turn the internal touchpad on and off.

Capacitivetouch keys

Press to access capacitive touch key function.

Statusindicators

Inform you when a drive is in use or when a

button has been pressed that affects how the

keyboard is used.


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LCD Panel


Webcam Use to let others see who they are

communicating with when making VoIP calls.

Microphone Use to talk through when making Voice overInternet Protocol (VoIP) calls.


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Hardware Specifications andConfigurations

Processor

Second Level Cache

System Memory

Item Specification

Processor packing uFCPGA

Support Processor @

Launch

ULV Centrino,PDC, ICPM, 10W CPU

On-die L2 Cache Up to 6 MB

FSB 1067 MHz

TDP (Thermal) 10W

Socket type BGA

Item Controller

North Bridge GS45

South Bridge ICH9M SFF

Item Specification

Technology DDR3 800/1067 MHz

Base momory DDR3 SO-DIMM x 1 slot (512)/1024/2048/4096MB DDR3 SDRAM

Expansion memory DDR3 SO-DIMM x 1 slot (512)/1024/2048/4096MB DDR3 SDRAM

Maximum memory size 8 GB ( Thermal evaluation based on 8 GB)


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Lan Interface

Wireless LAN

Pointing Device

Bluetooth Interface

Hard Disk Drive Interface

Item Specification

Controller (AVAP) Atheros AR8131

SPEED 10/100/1000Mb/s

Item Specification

Module Intel SP, 3rd 1x2 BGN/ Y

Interface Mini card (1)

Antenna 2

Item Specification

Glide Multi-touch touch PAD

Item SpecificationModule FOX_BRM_2.0 F/W T60H928.11

Antenna on board

controller CSR

Bluetooth module Internal USB 2.0 Dongle

Item Specification

HDD form factor 9.5 mm high/ solid state disks

Media I/F SATA

IDE Controller SATA 150 MB/s

SSD Media size 80 GB (Option)

SATA I/F

SSD form factor 2.5" factor


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Audio Interface

LCD Panel

Card Slot

WebCAM

Keyboard

Item Specification

Sound Codec (AVAP) Realtek ALC269

Internal Speaker 2 (1.5 Watt/)

Internal Microphone Array MIC x 1

Sound Volume By Hot Key

Item Specification

Panel size 13.3/13.4 WXGA (HD 720p, 1366x768)

LVDS Embedded in Cantigata GM

Brightness Brightness controlled by Hot Keys

Item ACE AGE100Specification

5 in 1 card reader

(SD/MMC/MS/MSPro/

XD)

Multi-touch touch PAD

Item Specification

Module HD 1.0 M

Interface USB

Item Specification

Controller Darfon AC4T

Type (AVAP) Silm 13.3" 301.12 x 113.44 x 4.7 (Max/Texture)


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I/O

Button

Software

Item Specification

Monitor (VGA) Yes

HDMI Yes

USB 3

Stereo Mic-in 1

SPDIF 1

RJ45 (Shielding) 1

SIM Slot 1

mini card socket (Full

size)

Full mini card (3G) x 1 & Half mini card(SP WLAN) x 1

Item Specification

Power on/off (with

Visiable LED)

1 (mechanical, White)

WLAN 1 (Orange, capacitive)

3G/BT BT (Blue, capacitive, 3G use SW to launch without button)

Launch Key module None

Back up Key 1 (capacitive, Blue flash)

Power

consumption key

1 (mechanical, Green)

Volume Control Volume up/down/mute (capacitive, blue)

Item Specification

Operation system Vista

BIOS InsydeH2O


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Power Management

LED Status Indicator

Security Features

FAN

Item Specification

Controller ITE ITE8512F

Interface LPC

AC adapter (AVAP) 65W

1st Battery (AVAP) 6 cell 2.2/2.6/2.8/2.9

Item Specification

Power Status 1 (Blue/Orange flash)

1st Battery Status 1 (Blue/Orange)

HDD 1 (Blue)

Caps Lock 1 (Blue)

Num Lock 1 (Blue)

Wireless LAN 1 (Orange)

Bluetooth 1 (Blue)

Touch pad on/off 1 (capacitive, Orange, top side)

3G 1 (Green)

Item Specification

Kensington Lock Hole(7.5 mm diameter)

1

Item Specification

Not Nosie as low noise as possible

Number 1


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Physical Characteristics

Item Specification

Dimensions 322mmx226mmx

Thickness (maximum) 23.3~28.9mm

Weight (incl 1st Battery& super multi ODD)

Target < 1.6Kg


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CHAPTER2

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System Utilities

BIOS Setup Utility

BIOS Flash Utility


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CHAPTER 2: System Utilities

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BIOS Setup UtilityThe BIOS Setup Utility is a hardware configuration program built into yournotebooks BIOS (Basic Input/Output System).

Your computer is already properly configured and optimized, and you do notneed to run this utility. However, if you encounter configuration problems,you may need to run Setup. Please also refer to Chapter 4 Troubleshootingwhen problem arises.

To activate the BIOS Setup Utility, press m during POST (when Press toenter Setup message is prompted on the bottom of screen).

Press m to enter setup. The default parameter of F12 Boot Menu is set todisabled. If you want to change boot device without entering BOIS SetupUtility, please set the parameter to enabled.

Press during POST to enter multi-boot menu. In this menu, user canchange boot device without entering BOIS Setup Utility.


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Invoking BIOS Setup UtilityThe setup function can only be invoked by pressing F2 when Press toenter Setup message is prompted on the bottom of screen during POST.

The setup uses a menu driven interface to allow the user to configure their

system. The features are divided into 5 parts as follows:

Information: Display the system informations. Main: Allows the user to specify standard IBM PC AT system parameters. Security: Provides security settings of the system. Boot: Allows the user to specify the boot options. Exit: Allows the user to save CMOS setting and exit Setup.

Information

The Information screen displays a summary of your computer hardwareinformation.

Note:You can change the value of a parameter if it is enclosed in square

brackets. Navigation keys for a particular menu are shown on thebottom of the screen. Help for parameters are found in the ItemSpecific Help part of the screen. Read this information carefully whenmaking changes to parameter values. Please note that system

information is subject to different models.


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Note:The system information is subject to different models.

Parameter DescriptionCPU Type This field shows the CPU type of the system.

CPU Speed This field shows the CPU speed of the system.

HDD0 Model Name This field shows the model name of HDD installed onprimary master.

HDD0 Serial Number This field displays the serial number of HDD installd onprimary master.

HDD1 Model Name This field displays the model name of devices installed onsecondary master. The hard disk drive or optical drivemodel name is automatically detected by the system.

HDD1 Serial Number The field shows the serial number of devices installed onsecondary master.

System BIOS Version Displays system BIOS version.

VGA BIOS Version This field displays the VGA firmware version of thesystem.

Serial Number This field displays the serial number of the unit.

Asset Tag Number This field displays the asset tag number of the system.

Product Name This field shows product name of the system.

Manufacture Name This field displays the manufacturer of this system

UUID Number This will be visible only when an internal LAN device ispresenting.

UUID=32bytes


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Main

The Main screen displays a summary of your computer hardware information,and also includes basic setup parameter. It allows the user to specify standardIBM PC AT system parameters.

The table below describes the parameters in this screen. Settings in boldfaceare the default and suggested parameter settings.

Note:The system information is subject to different models.

Parameter Description Format/Option

System Time Sets the system time. Thehours are displayed with24-hour format.

Format: HH:MM:SS(hour:minute:second)System Time

System Date Sets the system date. Format: MM/DD/YYYY(month/day/year)System Date

System Memory This field reports thememory size of thesystem

Total Memory This field reports thememory size of totalmemory in the system.

Video Memory Shows the video memorysize


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Quiet Boot Determines if CustomerLogo will be displayed ornot; shows SummaryScreen is disabled orenabled.Enabled: Customer Logois displayed, andSummary Screen isdisabled.Disabled: Customer Logois not displayed, andSummary Screen isenable.

Option: Enabled orDisabled

Network Boot Enables, disables thesystem boot from LAN(remote server).


F12 Boot Menu Enables, disables BootMenu during POST. Option: Disabled orEnabled.

D2D Recovery Enables, disables D2DRecovery function. Thefunction allows the userto create a hiddenpartition on hard discdrive to store operationsystem and restore thesystem to factorydefaults.


SATA Mode Choose which mode ofHDD mode. Please be

careful for changing thissetting because it mightcause system fail to boot.

Option: AHCI Mode or IDEMode

Note:The sub-items under each device will not be shown if the device

control is set to disable or auto. This is because the user is not allowedto control the settings in these cases.

Parameter Description Format/Option


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Security

The Security screen contains parameters that help safeguard and protect yourcomputer from unauthorized use.

The table below describes the parameters in this screen. Settings in boldfaceare the default and suggested parameter settings.

.

Parameter Description Option

Supervisor Password Is Shows the setting of thesupervisor password

Clear or Set

User Password Is Shows the setting of theuser password.

Clear or Set

HDD Password Is Shows the settings ofHDD password.

Clear or Set

Set Supervisor Password Press Enter to set thesupervisor password.When set, this passwordprotects the BIOS SetupUtility from unauthorizedaccess. The user cannotenter the Setup menu andchange the value ofparameters.


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Set User Password Press Enter to set the userpassword. When a userpassword is set, thispassword protects theBIOS Setup Utility fromunauthorized access. Theuser can enter the Setupmenu only and does nothave right to change thevalue of parameters.

Set HDD Password Press Enter to set the HDDpassword. When HDDpassword is set, thispassword protects theHDD. Other users cannotsteal information.

Password on Boot Defines whether apassword is required ornot while the eventsdefined in this grouphappened. The followingsub-options all requirethe supervisor passwordfor changes and shouldbe grayed out if the userpassword was used toenter setup.

Disabled or Enabled

NoteWhen you are prompted to enter a password, you have three tries

before the system halts. Dont forget your password. If you forget yourpassword, you may have to return your notebook to your dealer to reset it.

Parameter Description Option


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Setting a Password

Follow these steps as you set the user or the supervisor password:

1 Use the w andy keys to highlight the Set Supervisor Password parameterand press the e key. The Set Supervisor Password box appears:

2 Type a password in the Enter New Password field. The password lengthcannot exceed 8 alphanumeric characters (A-Z, a-z, 0-9, not casesensitive). Retype the password in the Confirm New Password field.

3 Press e.After setting the password, the computer sets the User Passwordparameter to Set.

4 If desired, you can opt to enable the Password on boot parameter.

5 When you are done, press u to save the changes and exit the BIOS SetupUtility.

Removing a Password

Follow these steps:

1 Use the w and y keys to highlight the Set Supervisor Password parameterand press the e key. The Set Password box appears:

2 Type the current password in the Enter Current Password field and presse.

3 Press e twice without typing anything in the Enter New Password andConfirm New Password fields. The computer then sets the SupervisorPassword parameter to Clear.

4 When you have changed the settings, press u to save the changes andexit the BIOS Setup Utility.

ImportantBe very careful when typing your password because the

characters do not appear on the screen.


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Changing a Password

Follow these steps:

1 Use the w and y keys to highlight the Set Supervisor Password parameterand press the e key. The Set Password box appears:

2 Type the current password in the Enter Current Password field and presse.

3 Type a password in the Enter New Password field. Retype the password

in the Confirm New Password field.4 Press e. After seeing the password, the computer sets the User Password

parameter to Set.

5 If desired, you can enable the Password on boot parameter.

6 When you are done, press u to save the changes and exit the BIOS SetupUtility.

If the verification is OK, the screen will display as following:

The password setting is complete after the user presses u.

If the current password entered does not match the actual current password,the screen will show you the Setup Warning.

If the new password and confirm new password strings do not match, thescreen will display the following message.


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Boot

This menu allows the user to decide the order of boot devices to load theoperating system. Bootable devices includes diskette drive in module bay, theonboard hard disk drive and the CD-ROM in module bay.


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Exit

The Exit screen contains parameters that help safeguard and protect yourcomputer from unauthorized use.

The table below describes the parameters in this screen.

Parameter Description

Exit Saving Changes Exit System Setup and save your changes

Exit DiscardingChanges

Load Setup Default

Discard Changes

Save Changes


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BIOS Flash UtilityThe BIOS flash memory update is required for the following conditions:

New versions of system programs.

New features or options. Restore a BIOS when it becomes corrupted.

Use the Phlash utility to update the system BIOS flash ROM.

Follow the steps below to run the Phlash:

1 Prepare a bootable diskette.

2 Copy the flash utilities to the bootable diskette.

3 Then boot the system from the bootable diskette. The flash utility hasauto-execution function.

ImportantIf you do not have a crisis recovery diskette at hand, then you should

create a Crisis Recovery Diskette before you use the Phlash utility.Do not install memory-related drivers (XMS, EMS, DPMI) when you use

the Phlash.

CautionUse the AC adapter power supply when you run the Phlash or Nkbcf

utility. If the battery pack does not contain enough power to finish flashingthe BIOS, the notebook may not boot because the BIOS was not completely

loaded.


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CHAPTER3

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Machine Disassembly and

ReplacementGeneral InformationDisassembly Procedure FlowchartDisassembling the External Module


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CHAPTER3: Machine Disassembly and Replacement

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General Information

Tools RequiredThis chapter contains step-by-step procedures on how to disassemble thenotebook computer Gateway EC38 for maintenance and troubleshooting.

To disassemble the computer, you need the following tools:

Wrist grounding strap and conductive mat for preventing electrostaticdischarge

Small Philips screw driver Philips screwdriver Plastic flat head screw driver Tweezers

Before You BeginBefore proceeding with the disassembly procedure, make sure that you dothe following:

Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system.

Remove the battery pack.

ImportantThe screws for the different components vary in size. During thedisassembly process, group the screws with the cooresponding componentsto avoid mismatch when putting back the components.

When you remove the stripe cover, please be careful not to scrape thecover.


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Disassembly Procedure FlowchartThe flowchart gives you a graphic representation on the entire diassemblysequence and instructs you on the components that need to be removedduring servicing. For example, if you want to remove the system board, you

must first remove the keyboard, then disassemble the inside assembly framein that order.

Main unit disassembly flow chart

LCM module disassemble flow chart


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CHAPTER 3: Machine Disassembly and Replacement

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Removing the Battery PackTo remove the battery pack:

1 Release the battery lock.

2 Slide the battery latch then remove the battery.

Removing the HDD and RAM3 Remove three screws on the HDD cover and remove HDD.

NoteBattery has been highlighted with the yellow circle as above image

shows. Please detach the battery and follow local regulations for disposal.


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4 Removing the screw on RAM cover and remove Both of RAM.

Removing the Keyboard5 Disconnect five latches on the keyboard.

Disconnect five latches on the keyboard.

NoteRTC battery has been highlighted with yellow circle as above image

shows. Please detach the RTC battery and follow local regulations for disposal.


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6 Remove the FFC behind the keyboard.

7 Remove Touch Pad FFC and lamp FFC.

Removing FFC of Main Board8 Use Tweezers to remove the rubber foot on the back of the notebook.

There are five rubber foots.

9 Remove all of the screws on the back of the notebook.


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10 Remove screws on the upper case.

11 Remove the dummy card.


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12 Remove upper case and disconnect the connection between the audioboard and upper case.

13 Disconnect all of the FFC on the main board.

14 Remove the FFC of the panel and audio board.


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15 Remove the FFC of Bluetooth and SSD board.

16 Remove the connector of camera and the FFC of card reader board.

Removing Wireless Card and Thermal Module17 Release wireless screw and line and remove wireless card .


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18 Release the screw of fan and take it off.

19 Loose 4 screws and remove it.


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Removing the Main Board20 Remove connection CRT board and USB board.

21 Loose 2 screws on the main board.


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22 Remove DC in connector and remove the whole main board .

23 Remove 4 screws on the thermal pipe and remove it.


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Removing I/O Board and Panel24 Remove 7 screws on the bezel.

25 Release connection of audio board and panel and remove the panel.


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26 Loose 2 screws on SSD board and remove it.

27 Loose 2 screws on the Card Reader board and remove it.

28 Loose 2 screws on audio board and remove it.


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29 Remove 3 screws on VGA board and remove it.

30 Remove 3 screws on USB board and remove it.

Disassembling the LCM Module31 Remove four bezel mylar.

32 Release four LCM screw under the mylar.

NoteReplace the USB Board need to flash new UUID.


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33 Remove the bezel.Remove the bezel.

34 Remove four steal parts to take off panel.

35 Remove LCM cable on the back of panel.


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Disassembling the External Module

Disassembling the HDD Module1 Remove the four screws from both sides of HDD and divide them.


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CHAPTER4

57

Troubleshooting

Troubleshooting

System Check Procedures

Power-On Self-Test (POST) Error Message

Index of Error Messages

InsydeH2O BIOS Beep Codes

Index of Symptom-to-FRU Error Message

Intermittent Problems

Undetermined Problems


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TroubleshootingUse the following procedure as a guide for computer problems.

1 Obtain the failing symptoms in as much detail as possible.

2 Verify the symptoms by attempting to re-create the failure by runningthe diagnostic test or by repeating the same operation.

3 Use the following table with the verified symptom to determine whichpage to go to.

System Check Procedures

External Diskette Drive CheckDo the following to isolate the problem to a controller, drive, or diskette isrequired.

Do the following to select the test device:

1 Boot from the diagnostics diskette and start the diagnostics program.

2 See if FDD Test is passed as the program runs to FDD Test.

Important

The diagnostic tests are intended to test only Gateway products.Non-Gateway products, prototype cards, or modified options can give falseerrors and invalid system responses.

Symptoms (Verified) Go To

Power failure. (The power indicatordoes not go on or stay on.)

Power System Check on page 60

POST does not complete. No beep orerror codes are indicated.

Power-On Self-Test (POST) ErrorMessage on page 62

Undetermined Problems onpage 75

POST detects an error and displayedmessages on screen.

Index of Error Messages on page63

Other symptoms (LCD displayproblems or others).

Power-On Self-Test (POST) ErrorMessage on page 62

Symptoms cannot be re-created

(intermittent problems).

Use the customer-reported

symptoms and go to Power-OnSelf-Test (POST) Error Message onpage 62

Intermittent Problems on page75

Undetermined Problems onpage 75

ImportantMake sure that the diskette does not have more than one label attached to it. Multiple

labels can cause damage to the drive or cause the drive to fail.


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3 Follow the instructions in the message window.

If an error occurs with the internal diskette drive, reconnect the disketteon the system board.

If the error still remains:

4 Reconnect the external diskette drive/DVD-ROM module.5 Replace the external diskette drive/CD-ROM module.

6 Replace the main board.

External CD-ROM Drive CheckDo the following to isolate the problem to a controller, drive, or CD-ROM.Make sure that the CD-ROM doesn not have any label attached to it. The labelcan cause damage to the drive or can cause the drive to fail.

Do the following to select the test device:

1 Boot from the diagnostics diskette and start the diagnostics program.

2 See if CD-ROM Test is passed when the program runs to CD-ROM Test.


If an error occurs, reconnect the connector on the system board.

If the error still remains:

4 Reconnect the external diskette drive/CD-ROM module.

5 Replace the external diskette drive/CD-ROM module.

6 Replace the main board.

Keyboard or Auxiliary Input Device CheckRemove the external keyboard if the internal keyboard is to be tested.

If the internal keyboard does not work or an unexpected character appears,make sure that the flexible cable extending from the keyboard is correctlyseated in the connector on the system board.

If the keyboard cable is connected correctly, run the Keyboard Test.

If the tests detect a keyboard problem, do the following one at a time tocorrect the problem. Do not replace a non-defective FRU:

7 Reconnect the keyboard cable to the system board.

8 Replace the keyboard.9 Replace the system board.

The following auxiliary input devices are supported by this computer:

Numeric keypad External keyboard

If any of these devices do not work, reconnect the cable connector and repeatthe failing operation.


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Memory CheckMemory errors might stop system operations, show error messages on thescreen, or hang the system.

To test the memory:

1 Boot from the diagnostics diskette and start the diagnostics program.(please refer to main board)

2 Go to the diagnostic memory in the test items.

3 Press F2 in the test items.


Power System CheckTo verify the symptom of the problem, power on the computer using eachof the following power sources:

Remove the battery pack. Connect the power adapter and check that power is supplied. Disconnect the power adapter and install the charged battery pack;

then check that power is supplied by the battery pack.

If you suspect a power problem, see the appropriate power supply check inthe following list:

Check the Power Adapter on page 60

Check the Battery Pack on page 61

Check the Power Adapter

Unplug the power adapter cable from the notebook and measure the outputvoltage at the plug of the power. See the following figure.

ImportantMake sure that the DIMM is fully installed into the connector. A

loose connection can cause an error.

Pin 1: +19 to +20.5VPin 2: 0V, Ground


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If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following:

Replace the system board. If the problem is not corrected, see Undetermined Problems on

page 75.

If the voltage is not correct, go to see Check the Battery Pack onpage 61.

If the power-on indicator does not light up, check the poweradapters power cord for correct continuity and installation.

If the operational charge does not work, see Check the BatteryPack on page 61.

Check the Battery Pack

To check the battery pack using software:

1 Check out the Power Management in control panel.

2 In Power Meter, confirm that if the parameters shown in the screen forCurrent Power Source and Total Battery Power Remaining are correct.

3 Repeat the steps 1 and 2, for both battery and adapter. This helps youidentify first the problem is on recharging or discharging.

To check the battery pack using hardware:

1 Power off the computer.

2 Remove the battery pack and measure the voltage between batteryterminals 1 (+) and 6 (ground). See the following figure.

3 If the voltage is still less than 7.5 Vdc after recharging, replace thebattery.

To check the battery charge operation, use a discharged battery pack or abattery pack that has less than 50% of the total power remaining wheninstalled in the computer.

If the battery status indicator does not light up, remove the battery pack andlet it return to room temperature. Re-install the battery pack.

If the charge indicator still does not light up, replace the battery pack. If thecharge indicator still does not light up, replace the DC/DC charger board.

ImportantAn audible noise from the power adapter does not always

indicate a defect.


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Touchpad CheckIf the touchpad doesnt work, do the following actions one at a time to correctthe problem. Do not replace a non-defective FRU.

To check the touchpad:

1 Reconnect the touchpad cables.

2 Replace the touchpad.

3 Replace the system board.

After you use the touchpad, the pointer drifts on the screen for a short time.This self-acting pointer movement can occur when a slight, steady pressureis applied to the touchpad pointer. This symptom is not a hardware problem.No service actions are necessary if the pointer movement stops in a shortperiod of time.

Power-On Self-Test (POST) ErrorMessage

The POST error message index lists the error message and their possible causes.The most likely cause is listed first.

This index can also help you determine the next possible FRU to be replacedwhen servicing a computer.

If the symptom is not listed, see Undetermined Problems on page 75.

The following lists the error messages that the BIOS displays on the screenand the error symptoms classified by function.

ImportantPerform the FRU replacement or actions in the sequence shown in the

FRU/Action column. If the FRU replacement does not solve the problem, putthe original part back in the computer. Do not replace a non-defective FRU.

ImportantMost of the error messages occur during POST. Some of them display

information about a hardware device, e.g., the amount of memory installed.Others may indicate a problem with a device, such as the way it has beenconfigured.

ImportantIf the system fails after you make changes in the BIOS Setup Utility

menus, reset the computer, enter Setup and install Setup defaults or correctthe error.


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Index of Error Messages

Error Code List

Error Message List

Error Codes Error Messages

006 Equipment Configuration ErrorCauses:1. CPU BIOS Update Code Mismatch2. IDE Primary Channel Master Drive Error(The causes will be shown before Equipment Configuration Error)

010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)

070 Real Time Clock Error

071 CMOS Battery Bad

072 CMOS Checksum Error

110 System disabled. Incorrect password is specified.

Battery critical LOW. In this situation BIOS will issue 4 short beeps, then shutsthe system down. No message will show.

Thermal critical HIGH. In this situation BIOS shuts the system down. No messagewill show.

Error Messages FRU/Action Sequence

Failure Fixed Disk Reconnect the hard disk drive connector. Run Load Default Settings using the BIOS Setup Utility. Test or replace the hard disk drive. Test or replace the system board.

Stuck Key See Keyboard or Auxiliary Input Device Check on page 59.

Keyboard error See Keyboard or Auxiliary Input Device Check on page 59.

Keyboard ControllerFailed

See Keyboard or Auxiliary Input Device Check on page 59.

Keyboard locked -Unlock key switch

Unlock the external keyboard.

Monitor type does notmatch CMOS - RunSetup

Run Load Default Settings using the BIOS Setup Utility.

Shadow RAM Failed atoffset: nnnn

Test or replace the BIOS ROM. Test or replace the system board.

System RAM Failed atoffset: nnnn

Test or replace the DIMM. Test or replace the system board.

Extended RAM Failedat offset: nnnn



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System battery is dead- Replace and runSetup

Test or replace the RTC battery, run the BIOS Setup Utility to reconfiguresystem time, then reboot the system.

System CMOSchecksum bad -Default configurationused

Test or replace the RTC battery, run the BIOS Setup Utility to reconfiguresystem time, then reboot the system.

System timer error Test or replace the RTC battery, run the BIOS Setup Utility to reconfiguresystem time, then reboot the system.

Test or replace the system board.

Real time clock error Test or replace the RTC battery, run the BIOS Setup Utility to reconfiguresystem time, then reboot the system.


Previous boot

incomplete - Defaultconfiguration used

Run Load Default Settings using the BIOS Setup Utility, then reboot the

notebook. Test or replace the RTC battery. Test or replace the system board.

Memory size found byPOST differed fromCMOS

Run Load Default Settings using the BIOS Setup Utility. Test or replace the DIMM. Test or replace the system board.

Diskette drive A error Make sure that the drive is defined with the proper diskette type in the BIOSSetup Utility.

External Diskette Drive Check on page 58.

Incorrect Drive A type -run SETUP

Make sure that the drive is defined with the proper diskette type in the BIOSSetup Utility

System cache error -Cache disabled


CPU ID: Test or replace the system board.

DMA Test Failed Test or replace the DIMM. Test or replace the system board.

Software NMI Failed Test or replace the DIMM. Test or replace the system board.

Fail-Safe Timer NMIFailed


Device AddressConflict Run Load Setup Defaults using the BIOS Setup Utility, then reboot thenotebook. Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure

system time, then reboot the system. Test or replace the system board.

Allocation Error fordevice

Run Load Default Settings using the BIOS Setup Utility. Test or replace the RTC battery. Test or replace the system board.

Failing Bits: nnnn Test or replace the DIMM. Test or replace the BIOS ROM. Test or replace the system board.

Fixed Disk n None



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No-beep Error Message List

Invalid SystemConfiguration Data

Test or replace the BIOS ROM. Test or replace the system board.

I/O device IRQ conflict

Run Load Default Settings using the BIOS Setup Utility. Test or replace the RTC battery. Test or replace the system board.

Operating system notfound

Enter Setup and see if fixed disk and drive A: are properly identified. Test or replace the diskette drive Test or replace the hard disk drive Test or replace the system board

No-beep Error

Messages

FRU/Action in Sequence

No beep, power-onindicator turns off andLCD is blank.

Test the power source (battery pack and power adapter). See Power SystemCheck on page 60.

Make sure that every connector is connected tightly and correctly. Reconnect the DIMM. Test or replace the LED board. Test or replace the system board.

No beep, power-onindicator turns on andLCD is blank.

Test the power source (battery pack and power adapter). See Power SystemCheck on page 60.

Reconnect the LCD connector Check the hard disk drive. Check the LCD inverter ID. Check the LCD cable.

Test or replace the LCD inverter. Test or replace the LCD. Test or replace the system board.

No beep, power-onindicator turns on andLCD is blank. But youcan see POST on anexternal CRT.

Reconnect the LCD connectors. Check the LCD inverter ID. Check the LCD cable. Test or replace the LCD inverter. Test or replace the LCD. Test or replace the system board.

No beep, power-onindicator turns on anda blinking cursorshown on LCD during

POST.

Make sure that every connector is connected tightly and correctly. Test or replace the system board.

No beep during POSTbut system runscorrectly.

Test or replace the speaker. Test or replace the system board.



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InsydeH2O BIOS Beep Codes

Code Beeps POST Routine Description

02h Verify Real Mode

03h Disable Non-Maskable Interrupt (NMI)

04h Get CPU type

06h Initialize system hardware

08h Initialize chipset with initial POST values

09h Set IN POST flag

0Ah Initialize CPU registers

0Bh Enable CPU cache

0Ch Initialize caches to initial POST values

0Eh Initialize I/O component

0Fh Initialize the local bus IDE

10h Initialize Power Management

11h Load alternate registers with initial POST values

12h Restore CPU control word during warm boot

13h Initialize PCI Bus Mastering devices

14h Initialize keyboard controller

16h 1-2-2-3 BIOS ROM checksum

17h Initialize cache before memory autosize

18h 8254 timer initialization

1Ah 8237 DMA controller initialization

1Ch Reset Programmable Interrupt Controller

20h 1-3-1-1 Test DRAM refresh22h 1-3-1-3 Test 8742 Keyboard Controller

24h Set ES segment register to 4 GB

26h Enable A20 line

28h Autosize DRAM

29h Initialize POST Memory Manager

2Ah Clear 215 KB base RAM

2Ch 1-3-4-1 RAM failure on address line xxxx


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2Eh 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus

2Fh Enable cache before system BIOS shadow

30h 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus

32h Test CPU bus-clock frequency

33h Initialize Phoenix Dispatch Manager

36h Warm start shut down

38h Shadow system BIOS ROM

3Ah Autosize cache

3Ch Advanced configuration of chipset registers

3Dh Load alternate registers with CMOS values

42h Initialize interrupt vectors

45h POST device initialization

46h 2-1-2-3 Check ROM copyright notice

48h Check video configuration against CMOS

49h Initialize PCI bus and devices

4Ah Initialize all video adapters in system

4Bh QuietBoot start (optional)

4Ch Shadow video BIOS ROM

4Eh Display BIOS copyright notice

50h Display CPU type and speed

51h Initialize EISA board

52h Test keyboard

54h Set key click if enabled

58h 2-2-3-1 Test for unexpected interrupts

59h Initialize POST display service

5Ah Display prompt Press F2 to enter SETUP

5Bh Disable CPU cache

5Ch Test RAM between 512 and 640 KB

60h Test extended memory

62h Test extended memory address lines

64h Jump to User Patch1



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66h Configure advanced cache registers

67h Initialize Multi Processor APIC

68h Enable external and CPU caches

69h Setup System Management Mode (SMM) area

6Ah Display external L2 cache size

6Bh Load custom defaults (optional)

6Ch Display shadow-area message

6Eh Display possible high address for UMB recovery

70h Display error messages

72h Check for configuration errors

76h Check for keyboard errors

7Ch Set up hardware interrupt vectors

7Eh Initialize coprocessor if present

80h Disable onboard Super I/O ports and IRQs

81h Late POST device initialization

82h Detect and install external RS232 ports

83h Configure non-MCD IDE controllers

84h Detect and install external parallel ports

85h Initialize PC-compatible PnP ISA devices

86h Re-initialize onboard I/O ports

87h Configure Motherboard Configurable Devices (optional)

88h Initialize BIOS Area

89h Enable Non-Maskable Interrupts (NMIs)

8Ah Initialize Extended BIOS Data Area

8Bh Test and initialize PS/2 mouse

8Ch Initialize floppy controller

8Fh Determine number of ATA drives (optional)

90h Initialize hard-disk controllers

91h Initialize local-bus hard-disk controllers

92h Jump to UserPatch2

93h Build MPTABLE for multi-processor boards



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95h Install CD ROM for boot

96h Clear huge ES segment register

97h Fixup Multi Processor table

98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.

99h Check for SMART drive (optional)

9Ah Shadow option ROMs

9Ch Set up Power Management

9Dh Initialize security engine (optional)

9Eh Enable hardware interrupts

9Fh Determine number of ATA and SCSI drives

A0h Set time of day

A2h Check key lock

A4h Initialize Typematic rate

A8h Erase F2 prompt

AAh Scan for F2 key stroke

ACh Enter SETUP

AEh Clear Boot flag

B0h Check for errors

B2h POST done- prepare to boot operating system

B4h 1 One short beep before boot

B5h Terminate QuietBoot (optional)

B6h Check password (optional)

B9h Prepare Boot

BAh Initialize DMI parameters

BBh Initialize PnP Option ROMs

BCh Clear parity checkers

BDh Display MultiBoot menu

BEh Clear screen (optional)

BFh Check virus and backup reminders

C0h Try to boot with INT 19

C1h Initialize POST Error Manager (PEM)



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C2h Initialize error logging

C3h Initialize error display function

C4h Initialize system error handler

C5h PnPnd dual CMOS (optional)

C6h Initialize notebook docking (optional)

C7h Initialize notebook docking late

C8h Force check (optional)

C9h Extended checksum (optional)

D2h Unknown interrupt


E0h Initialize the chipset

E1h Initialize the bridge

E2h Initialize the CPU

E3h Initialize the system timer

E4h Initialize system I/O

E5h Check force recovery boot

E6h Checksum BIOS ROM

E7h Go to BIOS

E8h Set Huge Segment

E9h Initialize Multi Processor

EAh Initialize OEM special code

EBh Initialize PIC and DMA

ECh Initialize Memory type

EDh Initialize Memory size

EEh Shadow Boot Block

EFh System memory test

F0h Initialize interrupt vectors

F1h Initialize Run Time Clock

F2h Initialize video

F3h Initialize System Management Mode



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Index of Symptom-to-FRU ErrorMessage

LCD-Related Symptoms

F4h 1 Output one beep before boot

F5h Boot to Mini DOS

F6h Clear Huge Segment

F7h Boot to Full DOS

Symptom / Error Action in Sequence

The LCD backlight doesn't work. The LCD is too dark. The LCD brightness cannot be

adjusted. The LCD contrast cannot be adjusted.

Run BOIS Utility to execute Load Setup Default Settings,then reboot the notebook.

Reconnect the LCD connectors. Test or replace the keyboard (if contrast and brightness

function key doesn't work). Check the LCD inverter ID. Test or replace the LCD cable. Test or replace the LCD inverter. Test or replace the LCD.


The LCD screen is unreadable. Missing pels in characters. The screen appears abnormal. The wrong color is displayed.

Reconnect the LCD connector. Check the LCD inverter ID. Test or replace the LCD cable. Test or replace the LCD inverter. Test or replace the LCD. Test or replace the system board.

The LCD has extra horizontal or verticallines displayed.

Check the LCD inverter ID. Test or replace the LCD inverter. Test or replace the LCD cable. Test or replace the LCD. Test or replace the system board.



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Indicator-Related Symptoms

Power-Related Symptoms

PCMCIA-Related Symptoms

Memory-Related Symptoms


Indicator incorrectly remains off or on,

but system runs correctly.

Reconnect the inverter board. Test or replace the inverter board. Test or replace the system board.


Power shuts down during operation. Test the power source (battery pack and power adapter).See Power System Check on page 60.

Test or replace the battery pack. Test or replace the power adapter. Test or replace the hard drive & battery connection board. Test or replace the system board.

The notebook doesnt power-on. Test the power source (battery pack and power adapter).See Power System Check on page 60.

Test or replace the battery pack. Test or replace the power adapter. Test or replace the hard drive & battery connection board. Test or replace the system board.

The system doesnt power-off. Test the power source (battery pack and power adapter).See Power System Check on page 60.

Hold and press the power switch for more than 4 seconds. Test or replace the system board.

The battery cant be charged.

See Check the Battery Pack on page61. Test or replace the battery pack. Test or replace the system board.


The system cannot detect the PC Card(PCMCIA).

PCMCIA slot assembly. Test or replace the system board.

PCMCIA slot pin is damaged. PCMCIA slot assembly.


Memory count (size) appears differentfrom actual size.

Enter BIOS Setup Utility to execute Load Default Settings,then reboot system.



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Speaker-Related Symptoms

Power Management-Related Symptoms

Peripheral-Related Symptoms


In Windows, multimedia programs, no

sound comes from the computer.

Reinstall the audio driver. Test or replace the speakers. Test or replace the system board.

The internal speakers make noise oremit no sound.

Test or replace the speakers. Test or replace the system board.


The system will not enter hibernation. Test or replace the keyboard (if control is from the

keyboard). Test or replace the hard disk drive. Test or replace the system board.

The system doesn't enter hibernationmode and emits 4 short beeps everyminute.

Press Fn+o and see if the computer enters hibernationmode.

Test or replace the touchpad. Test or replace the keyboard. Check the hard disk connection to the system board. Test or replace the hard disk drive. Test or replace the system board.

The system doesnt enter standby modeafter closing the LCD.

Test or replace the LCD cover switch. Test or replace the system board.

The system doesn't resume fromhibernation mode.

Check the hard disk connection to the system board. Test or replace the hard disk drive. Test or replace the system board.

The system doesn't resume from standbymode after opening the LCD.

Test or replace the LCD cover switch. Test or replace the system board.

The battery fuel gauge in Windowsdoesnt go higher than 90%.

Remove the battery pack and let it cool for 2 hours. Refresh the battery (continue use battery until power off,

then charge the battery). Test or replace the battery pack. Test or replace the system board.

The system hangs intermittently. Reconnect the hard disk/CD-ROM drives. Check the hard disk connection to the system board. Test or replace the system board.


System configuration does not matchthe installed devices.

Enter BIOS Setup Utility to execute Load Default Settings,then reboot the system.

Reconnect the hard disk drive/CD-ROM/diskette drives.

The external display does not work

correctly.

Press Fn+F5 repeatedly to switch between LCD/CRT, and

both displays. Test or replace the system board.


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Keyboard/Touchpad-Related Symptoms

Modem-Related Symptoms

USB does not work correctly. Test or replace the system board.

Printer problems. Ensure the Parallel Port in the Onboard Devices

Configuration of BIOS Setup Utility is set to Enabled. Onboard Devices Configuration. Run the printer self-test. Reinstall the printer driver. Test or replace the printer cable. Test or replace the printer. Test or replace the system board.

Serial or parallel port device problems. Ensure the Serial Port in the Devices Configuration ofBIOS Setup Utility is set to Enabled.

Reinstall the device driver. Test or replace the device cable. Test or replace the device. Test or replace the system board.


The keyboard (one or more keys) doesnot work.

Reconnect the keyboard cable. Test or replace the keyboard. Test or replace the system board.

The touchpad does not work. Reconnect the touchpad cable. Test or replace the touchpad board. Test or replace the system board.


The internal modem does not workcorrectly.

Test the modem phone port. Test or replace the modem combo card. Test or replace the system board.

ImportantIf you cannot find a symptom or an error in this list and the problem

remains, see Undetermined Problems on page 75.



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Intermittent ProblemsIntermittent system hang problems can be caused by a variety of reasons thathave nothing to do with a hardware defect, such as cosmic radiation,electrostatic discharge, or software errors. FRU replacement should be

considered only when a recurring problem exists.

When analyzing an intermittent problem, do the following:

1 Run the advanced diagnostic test for the system board in loop mode atleast 10 times.

If any error is detected, replace the FRU. If no error is detected, do not replace any FRU.

2 Rerun the test to verify that there are no more errors.

Undetermined ProblemsThe diagnostic problems does not identify which adapter or device failed,which installed devices are incorrect, whether a short circuit is suspected, orwhether the system is inoperative.

Follow these procedures to isolate the failing FRU (do not isolate anon-defective FRU).

To isolate a failing FRU:

1 Power-off the computer.

2 Visually check them for damage. If any problems are found, replace theFRU.

3 Remove or disconnect all of the following devices:

Non-Gateway devices Printer, mouse, and other external devices Battery pack

Hard disk drive(s) DIMM CD-ROM/Diskette drive Module PC Cards

4 Power-on the computer.

5 Determine if the problem has changed.

ImportantVerify that all attached devices are supported by the computer.

Important

Verify that the power supply being used at the time of the failure isoperating correctly. (See Power System Check on page 60.)


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If the problem does not recur, reconnect the removed devices oneat a time until you find the failing FRU.

If the problem remains, replace the following FRUs one at a time: System board LCD assembly

ImportantDo not replace a non-defective FRU.


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CHAPTER5

77

Jumper and Connector

Locations Top View

Bottom View


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CHAPTER 5: Jumperand Connector Locations

78

Top View



1 CN1 CCD cable CNTR

2 CN2 MMB cable CNTR


4 CN4 Keyboard CNTR

5 CN5 Touch Pad FFC CNTR

6 CN6 SSD cable CNTR

7 CN7 Card reader CNTR

8 CN8 BT cable CNTR

9 CN15 Fan cable CNTR

10 CN21 Audio board CNTR


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Bottom View

Bottom view


11 CN9 Battery CNTR


13 CN11 SIM card socket


15 CN13 Power cable CNTR


17 CN16 DIMM socket

18 CN17 DIMM socket

19 CN19 HDD socket

20 CN20 USB board CNTR

21 U18 South Bridge

22 U14 North Bridge


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CHAPTER6

81

FRU(Field Replaceable Unit)

List Introduction

Exploded Diagram

Gateway EC38 FRU List


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CHAPTER 6: FRU(Field Replaceable Unit) List

82

IntroductionThis chapter gives you the FRU (Field Replaceable Unit) listing in globalconfigurations of Gateway EC38. Refer to this chapter whenever ordering forparts to repair or for RMA (Return Merchandise Authorization).

Please note that WHEN ORDERING FRU PARTS, you should check the mostup-to-date information available on your regional web or channel. Forwhatever reasons a part number change is made, it will not be noted on theprinted Service Guide. For GATEWAY AUTHORIZED SERVICE PROVIDERS, yourGateway office may have a DIFFERENT part number code from those givenin the FRU list of this printed Service Guide. You MUST use the local FRU listprovided by your regional Gateway office to order FRU parts for repair andservice of customer machines.

ImportantTo scrap or to return the defective parts, you should follow the local

government ordinance or regulations on how to dispose it properly, or followthe rules set by your regional Gateway office on how to return it.


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Exploded Diagram


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Gateway EC38 FRU List

Category Part Name and Description Acer Part No.

ACCESORY

WIRELESS ANTENNA LEFT 50.PCR0N.013

WIRELESS ANTENNA RIGHT 50.PCR0N.014

WIRELESS&3G COMBO ANTENNA LEFT 50.PCS0N.001

WIRELESS&3G COMBO ANTENNA

RIGHT

50.PCS0N.002

ADAPTER

ADAPTER DELTA 65W 19V 1.7X5.5X11

YELLOW ADP-65JH DB A, LV5 LED LF

AP.06501.026

ADAPTER LITE-ON 65W 19V 1.7X5.5X11

YELLOW PA-1650-22AC LV5 LED LF

AP.06503.024

ADAPTER HIPRO 65W 19V 1.7X5.5X11

YELLOW HP-A0652R3B 1LF, LV5 LED LF

AP.0650A.012

ADAPTER DELTA 65W 19V 1.7X5.5X11

YELLOW (ADP-65MH B A) LV5, LF LF

AP.06501.027

ADAPTER LITE-ON 65W 19V 1.7X5.5X11

YELLOW (PA-1650-22AG), LV5 LF

AP.06503.026

ADAPTER HIPRO 65W 19V 1.7X5.5X11

YELLOW (HP-A0653R3B 1LF), LV5 LF

AP.0650A.013


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BATTERY

BATTERY PANASONIC LI-ION 3S2P

PANASONIC 6 CELL 5800MAH MAIN

COMMON W/ HALOGEN FREE

BT.00605.038

BATTERY SANYO AS-2009D LI-ION 3S2P

SANYO 6 CELL 5600MAH MAIN


BT.00603.080

BATTERY SIMPLO AS-2009D LI-ION 3S2P

SAMSUNG 6 CELL 5600MAH MAIN

COMMON ID : AS09D70 W/ HALOGEN

FREE

BT.00607.082




BT.00603.079



COMMON ID: AS09D31 W/ HALOGEN

FREE

BT.00603.082

BATTERY SONY AS-2009D LI-ION 3S2P

SONY 6 CELL 4400MAH MAIN COMMON

ID : AS09D41 W/ HALOGEN FREE

BT.00604.039

BATTERY PANASONIC AS-2009D LI-ION

3S2P PANASONIC 6 CELL 4400MAH

MAIN COMMON ID: AS09D51 W/

HALOGEN FREE

BT.00605.041

BATTERY SIMPLO A

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