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2casestudymonoprix Coca Cola 100109101944 Phpapp02

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case study coca cola
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  • Consolidated sales 2004 : 3,8 Billion

    294 stores

    18 000 employees

    Monoprix

  • Balanced sales between food/non food Very extensive range: 25000 SKU food business Strong, specific and well-known private labels Partnerships with small as well as big firms

    Monoprix personality

    Anticipation and democratization of new trends and innovative concepts

  • Monoprix: a specific banner

  • Monoprix: a specific banner

    Department stores Supermarkets

    Specialized stores

    Conveniencestores

  • Monoprix: a specific customer

    Young single

    Familyhigh school kids

    Familymajority-aged kids

    Middle-aged couple

    Familyelementary school kids

    Middle-aged single

    Familynursery school kids

    Seniorcouple

    Senior single

    Youngcouple

    Monoprix

  • Monoprix: a specific customer

    Young single

    Familyhigh school kids

    Familymajority-aged kids

    Middle-aged couple

    Familyelementary school kids

    Middle-aged single

    Familynursery school kids

    Seniorcouple

    Senior single

    Youngcouple

    Hyper

    Monoprix

  • Monoprix: a specific customer

    Young single

    Familyhigh school kids

    Familymajority-aged kids

    Middle-aged couple

    Familyelementary school kids

    Middle-aged single

    Familynursery school kids

    Seniorcouple

    Senior single

    Youngcouple

    Super

    Monoprix

  • Development of new concepts and new formats

  • Added value creation

    For customers

    For brands

  • Differentiation Innovation

    Combine Monoprix and the manufacturer brand loyalty

    in order to increase shopper satisfaction and turnover through

    customized value propositions

    Manufacturers partnerships

  • Monoprix / Coca-Cola light: common profilesA common target: young urban adults

    Segmentation by life cycle profiles: % value

    Why do we work together ?

    Family nursery school kids

    Family elementary school kids

    Young single

    Middle-aged single

    Senior single

    Young couple

    Middle-aged couple

    Senior couple

    Family majority-aged kids

    Family high school kids

    4,45,96,95,2

    16,1

    8,7

    7,2

    8,3

    13,7

    23,5

    MonoprixSupermarketSource : consumer panel

    13,4

    13,8

    15,3

    9

    11,4

    11,93

    2,87,9

    11,7

    Coca-cola lightSoft-drinks

    4,55

    5,36,1

    15

    7

    7,2

    9,7

    15,2

    25,1

    10,8

    8

    6,55,9

    16

    7,5

    6,9

    7,8

    10,3

    20,3

  • Use Coca-Cola light brand as a leverage of image and loyalty for Monoprix store

    Coca-Cola light : N2 soft-drinks brand

    Average brand Soft-Drinks

    Coca-Cola light

    100

    172

    Average shoppers Coca-Cola light

    Young single & couple

    100

    164A High levelof loyalty

    Especially on the target

  • Organization : a cross functional dedicated team

    Mirror organization

    D. FENECHS. DUTHOIT

    F. ONDRUSKA

    B. DUVALLETM. POMMAREL

    A. CARINI

    H. PATRICOTCEO Coca-Cola

    Entreprise

    V. SURGETS. PEQUIGNOTS. DE GAULIERA. BOUZANNE

    JM. ROTHIER

    P. LAMBOLEYPJ. CREVISIERG. LECLERC

    General managersB. SANCHEZ INCERACEO Monoprix

    Sales

    Marketing / Communication / data sharing

    Supply chain

  • Remember Brussels04 : collaborative CRM

    Monoprix & Coca-Cola : a long term partnership based on strategic alignement permanent sharing process

    Results : Coca-Cola light : +35%

    Total soft-drinks: +9,1%

  • Differentiation to create added value :the 2005 projects jointly developed

    Product differentiation : New assortment

    Service differentiation:Free Home delivery

    Marketing differentiation:Shopper connection

  • Differentiation to create added value

    Service differentiation :Free Home delivery

  • Satisfy a real shopper expectation Increase turnover Strengthen Monoprix image

    Urban stores, 50% no parking Convenience shopping trip Easy shopping strategy

    Free Home Delivery for Coca-Cola light shoppers

    Service differentiation

    Beverages = heavy products

    Loyal buyers High level of in store spending

  • Easy consumer mechanism Right timing Execution with an integrated media plan

    Key Success Factors

    Radio Monop Floor sticker Mailing

  • Differentiation to create added value

    Product differentiation : New assortment

  • Product differentiation : new assortment

    Specific SKUThree pack: the right

    size for Coca-Cola light shoppers at Monoprix

    2004

    Specific launch planAnticipated

    & integrated plan

    2005

  • 2 steps

    Coca-Cola light lime : an anticipated plan

    Radio Monop

    Teasing

    Week prior to launch

    Radio Monop

    LaunchtimeFirst

    two weeks

    Based on Monoprix media and in store communication

  • An integrated launch plan

    Interactive terminal

    Innovation tower rackleaflet

    Stickers

  • An anticipated and integrated plan:it works !

    Interactive terminal

    Innovation tower rackleaflet

    Stickers

    N5 sales ranking in 8 weeksSource: IRI - P3+P4/05

    100% weighted distribution

    within a week

  • Differentiation to create added value

    Marketing differentiation :Shopper connection

  • Coca-Cola light by

  • A marketing plan never seen before !

    Internet Innovative media

    Valentines Day in store

    activation

    Pack designed by Kenzo TAKADA

    Experiential Marketing & sampling

  • Day & night billboards with an enhanced plan in Paris

    How to lighten the program at Monoprix stores

    Coca-Cola light by

  • A two month fully tailor made planwith five highlights

    Limited can edition

    Cross Marketing plan

    1/02 - 5/02

    Unique consumer premiums

    1/03 21/03

    In storecommunication

    1/02 21/03

    Integrated launch

    22/03

    8/02 28/02

  • Integratedlaunch

    Limited can edition

    In storecommunication

    Unique consumer premiums

    A two month fully tailor made planwith five highlights

    Cross Marketing plan

  • Limited can edition

    Cross Marketing plan

    1/02 - 5/02

    Unique consumer premiums

    1/03 21/03

    In storecommunication

    1/02 21/03

    Integrated launch

    22/03

    8/02 28/02

    A fully marketing plan : it works !

    50% of Monoprix volume growth

    on total soft-drinksSource: IRI - P3+P4/05

  • The collaborative approach goes on for 2005 / 2006

    Promotion efficiency

    Immediate consumption

    Shelve theatralization

  • Why it works?

    Customers first

    Active and stable relationship

    Permanent innovation

    Result oriented


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