Empowering EAs and PAs of Today: Unleashing Your Strength Within 2 nd ANNUAL NATIONAL EA & PA CONFERENCE Main Conference: 27 - 28 April 2016 Post Conference Workshop: 29 April 2016 Venue: Radisson Blu Hotel Sydney Kaye Hodge Highly experienced speaker who has facilitating EA & PA motivational workshops and presented plenary presentations at EA & PA conferences Call: +61 3 9909 7310 | Email: [email protected]| Visit: http://www.claridenglobal.com HEAR FROM INTERNATIONAL SPEAKERS AND PROLIFIC AUTHORS WHO WILL BE SPEAKING AT THIS YEAR’S NATIONAL CONFERENCE Hear What Our Past Delegates Have to Say! 3 Days of Inspiration and Fresh Perspectives to Take Your Career to the Next Level 1. Achieve corporate breakthroughs as an ambassador of your organization 2. Equip yourself with key strategic and leadership skills to become a valued member of your team 3. Establish a good working relationship with your boss and your colleagues 4. Gain new insight into your career with positivity, passion, self-empowerment and effective goal setting 5. Handle challenging situations and people effectively 6. Embrace change and opportunity to be the leader of your career Lizzie Wagner Finalist in Telstra Business Women’s Awards and Lifetime Achievement Award in Business Sarah Laurie Author of Best Selling Books “Change Your Life: 12 Principles of Living” and “From Tired to Inspired”, Sarah is a highly sought- after international speaker Patricia McMillan Author of MAKE IT MATTER and thought provoking speaker who has worked with clients such as Australian National Data Service, University of Melbourne, Intersect Australia and University of Queensland Heather Yelland Renowned international speaker who has been featured in media outlets across the region including Channel 7, TVNZ 7, Radio New Zealand National, Cleo and Melbourne Talk Radio “A new perspective on my career, my life and my future. Thank you” - Marketing Assistant/Personal Assistant, Mazda Australia “I learnt a lot about myself and the people I work with. After doing the course I feel like I am a changed person with the skills and knowledge to now take initiative to move up in my company” - Personal Assistant / Administrator, ICPS Australia Pty Ltd Fabian Dattner One of Australia’s 100 Women of Influence and leading female entrepreneurs and Telstra Business Women of the Year Finalist 2014 and 2015 Supporting Partner: Exhibit Sponsor:
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Empowering EAs and PAs of Today: Unleashing Your Strength Within
2nd ANNUAL NATIONAL EA & PA CONFERENCE
Main Conference: 27 - 28 April 2016Post Conference Workshop: 29 April 2016
Venue: Radisson Blu Hotel Sydney
Kaye Hodge Highly experienced speaker who has facilitating EA & PA motivational workshops and presented plenary presentations at EA & PA conferences
HEAR FROM INTERNATIONAL SPEAKERS AND PROLIFIC AUTHORS WHO WILL BE SPEAKING AT THIS YEAR’S NATIONAL CONFERENCE
Hear What Our Past Delegates Have to Say!
3 Days of Inspiration and Fresh Perspectives to Take Your Career to the Next Level
1. Achieve corporate breakthroughs as an ambassador of your
organization
2. Equip yourself with key strategic and leadership skills to
become a valued member of your team
3. Establish a good working relationship with your boss and
your colleagues
4. Gain new insight into your career with positivity, passion, self-empowerment and effective goal setting 5. Handle challenging situations and people effectively
6. Embrace change and opportunity to be the leader of your
career
Lizzie WagnerFinalist in Telstra Business Women’s Awards and Lifetime Achievement Award in Business
Sarah LaurieAuthor of Best Selling Books “Change Your Life: 12 Principles of Living” and “From Tired to Inspired”, Sarah is a highly sought-after international speaker
Patricia McMillanAuthor of MAKE IT MATTER and thought provoking speaker who has worked with clients such as Australian National Data Service, University of Melbourne, Intersect Australia and University of Queensland
Heather YellandRenowned international speaker who has been featured in media outlets across the region including Channel 7, TVNZ 7, Radio New Zealand National, Cleo and Melbourne Talk Radio
“A new perspective on my career, my life and my future. Thank you”- Marketing Assistant/Personal Assistant, Mazda Australia
“I learnt a lot about myself and the people I work with. After doing the course I feel like I am a changed person with the skills and knowledge to now take initiative to move up in my company”
- Personal Assistant / Administrator, ICPS Australia Pty Ltd
Fabian Dattner One of Australia’s 100 Women of Influence and leading female entrepreneurs and Telstra Business Women of the Year Finalist 2014 and 2015
Supporting Partner:
Exhibit Sponsor:Sp
Past Participating Companies:
Testimonials from Past Participants:
Really enjoyed the speakers - thank you. Very thought provoking.- EA / Marketing Co-ordinator, Strathearn Insurance Brokers
Very inspiring and diverse range of speakers. Absolutely AWESOME.- Executive Assistant to the CEO, Melbourne IT
Some really valuable speeches, interesting stories shared, opportunities to meet other people.
- PA to the COO, Dooleys Lidcombe Catholic Club
Learnt a lot about my position and confirmed what a great job I have!- Personal Assistant to Finance Director, BSH Home Appliances
Sarah - last workshop presenter was brilliant. One of the best speakers that you had. Very beneficial.
- Executive Assistant, Department of the Premier and Cabinet
Enjoyed the excellent speakers - Lizzie, very helpful and it applied to my life and work situation. Great to network with other EAs in the same position. Feel refreshed. Thank you.
- Executive Assistant to Chief Product Officer, Nextgen Group
EMPOWERING EAS AND PAS OF TODAY: UNLEASHING YOUR STRENGTH WITHIN27 - 29 APRIL 2016 | RADISSON BLU HOTEL SYDNEY
Over 400 executive secretaries and PAs have attended our secretaries program worldwide. They have received outstanding testimonials. Selected past participating companies from Australia include:
• Adelaide City Council• Alinta Energy• APP Corporation Pty Ltd• Austin Health• Australian Taxation Office• Bankwest• Barclays• BBC Worldwide Australia Pty Ltd• BGC Contracting• Brisbane Airport Corporation• Bupa• Department of Health• Department of Industry• Department of the Premier and
Cabinet• EFIC• Ericsson Australia• Fire & Rescue NSW
“
“• FM Global• Frucor• IDEXX Laboratories• Institute of Chartered Accountants
Australia• Jones Lang LaSalle• Knorr-Bremse• Komatsu Australia• Lend Lease• Lenovo (Australia & New Zealand)
Pty Ltd• Macquarie Group• Mastercard• Mazda Australia• McAfee• National Australia Bank• NEHTA• Nestle Australia
• Newmont Asia Pacific• Nielsen• NSW Health Pathology• NSW Treasury• Perth Airport• PricewaterhouseCoopers• Queensland Health• RBC Capital Markets• Schneider Electric• Siemens Ltd• Spinifex Pharmaceuticals• Suncorp• Teachers Mutual Bank• Toll Global Logistics - Customised
Solutions• University of Sydney• Yarrabee Coal Company
In order to steer their organizations amidst competitive global market conditions, executives rely on their competent and well-equipped assistants to help them manage aspects of their work lives. The role of executive assistants (EAs) and personal assistants (PAs) has dramatically evolved to be of one that demands a combination of perspicacity, inventiveness, flexibility, poise and resourcefulness.
You have the onus to take charge of your own professional development and harness effective strategies to manage your career progression. It is crucial for you to equip yourself with comprehensive knowledge of the functions of the management and master strategic and communicative skills to play active roles in all processes , remain relevant and effective at your organization and cope with your evolving duties.
Following last year’s inaugural conference success, we are proud to present the 2nd Annual National EA & PA Conference this coming April in Sydney which will go into greater depth on how EAs and PAs can empower themselves in the contemporary corporate world. Hear from over 20 outstanding thought leaders, highly rated industry experts and fellow EAs/PAs around the region who will utilize practical insight, exercises and case studies to explore current and anticipated challenges as well as provide tips for your career advancement.
Specially crafted for senior personal assistants who strive for continuous professional development, you will relook your career with fresh perspectives and embrace change and opportunity to be the leader of your own career. Besides picking up critical skills required to help you achieve corporate breakthroughs, you will also discover strategies to manage your career more effectively through self-empowerment, building of opportunity mindset, utilization of technology, finding the work-life balance and more. You will leave this excellent event with the ability to cope efficiently with the developments within your role and become a core member of your organization.
Book your seats now and be where the Executive Assistants and Personal Assistants across Australia will gather! Mark 27 - 29 April 2016 in your calendar now!
Welcome to the 2nd Annual National EA & PA Conference
EMPOWERING EAS AND PAS OF TODAY: UNLEASHING THE STRENGTH WITHIN27 - 29 APRIL 2016 | RADISSON BLU HOTEL SYDNEY
Patrick Hollingworth Keynote Speaker, Leadership and Change Management Consultant www.patrickhollingworth.com
Patrick Hollingworth is a speaker, author, workshop facilitator and consultant. He helps people, teams and organizations deal with an increasingly volatile, uncertain complex and ambiguous business world. Based in Australia but travelling internationally to deliver keynote presentations, workshops and consulting to a range of large and small organizations, Patrick is an expert in the field of organizational agility and adaptability, and helps businesses become ‘light and fast’ in response to rapid change.
Executive Assistants - The Secret Weapon of Many Successful Leaders Today
Today’s administrative assistant is a new breed of worker. He or she now shoulders much responsibility in today’s fast-paced, technology-driven era.
EAs and PAs assisting their bosses today are far from that of a Mad Men-like secretary, who is bound to a typewriter, preferring to be seen but not heard. Today’s assistant is the driving force at many organizations, responsible for fortifying the foundation of support that positions leading business leaders and entrepreneurs for ultimate success.
Extraordinary efforts are required to sustain longevity in this role. Assistants who survive at the highest levels share a hunger for perfection and an insatiable drive to surround themselves with others having the same level of commitment.
The Light and Fast Organization: A New Way of Dealing with Uncertainty
Morning Refreshments
10:00
11:00
Credible Communication - How to Influence without Positional Power
Lead with a GOLDEN Mind
Our minds influence the key activity of our brain, which can have a significant impact on almost every aspect of our work. If you lead people, your mindset will also influence your leadership approach and the success you have in engaging your people.
With the average employee engagement levels at a mere 24% across Australia, how can leading with a GOLDEN mind assist you to enable those that you lead to perform at their best?The Flight Centre Travel Group, has managed to consistently report high levels of employee engagement, positively contributing to their ongoing success as a ASX 100 company.
A key contributor to their employee engagement has been the mindset their people adopt and apply on a daily basis. The ‘GOLDEN’ mindset model, supported by neuroscience and over 30 years of proven application, brings significant individual, team and business benefit.
Anneli Blundell Director Motivation Matters Pty Ltd
Anneli is an author, speaker and professional People Whisperer obsessed with decoding people dynamics for improved performance. She specializes in interpersonal intelligence - the ability to understand and navigate the people dynamics in a given situation. She’s recently published her latest book, Developing Direct Reports: Taking the guesswork out of leading leaders, a reference guide for developing leadership performance on the job.
Main Conference Agenda 27 - 28 APRIL 2016 | RADISSON BLU HOTEL SYDNEY
Heather YellandFounder and Director The Elevation Company
Heather is a renowned international speaker who has connected with audiences from four continents and was head hunted by one of the world’s leading speaker trainers to deliver Speaker Training for small to medium businesses in Australia and the UK. She has also been interviewed by and featured in some of Australia and New Zealand’s leading media outlets, including Channel 7’s Sunrise programme, TVNZ 7 Breakfast show, Radio New Zealand National, Cleo, Melbourne Talk Radio, The Age’s GoodWeekend, Body and Soul and Insight Magazine.
Finding Flow to Achieve Optimal Performance
Networking Lunch
• Stop multi-tasking, and start prioritizing with speed and accuracy • 5 Fundamental disciplines of an effective EA/PA to manage tasks effectively• Think Big & Think Small: Keys for focusing on the bigger picture, while paying
sufficient attention to details • Tips to find the 25th hour in your day
11:45
Jon Michail Image Consultant | Personal Branding Coach | Business Coach | Group CEO Image Group International
Controversial, charismatic and honest, Jon-Michail is Founder and CEO of Image Group International and the Institute for Image Management; an Australian based multi-million dollar corporate image advisory and coaching organization.
As a past designer with Christian Dior he further studied International Business Management at Monash University, Australia and has extensive experience in corporate communication, marketing, styling and branding. He pioneered the concept of holistic image management and is regarded as the image advisor’s advisor.
He is also a past winner of the International Image-Maker of the Year Award (USA), a recipient of the 1999 Australian Achievers Award and Winner of the 2001-2002 Hong Kong Bank International Business Award, along with many other business and marketing achievements.
Brand YOU! - How to Maximize Your Personal Brand Power & Influence™
• First Impressions• Personal Branding for Your Career Success• Why You Are One of the Greatest Brand That’s Never Been Branded
Overcoming the Challenges of Today’s EA/PA
EAs and PAs are complex roles which require a range of professional skills including time management, interpersonal ability and organization for results. As today’s workplace continues to evolve, they are expected to confidently tackle the challenges associated with working in a demanding and fast-paced environment. Therefore, they must be aware of the common challenges that they are likely face at work and come equipped with the tools needed to overcome them.
In this session you will:• Gain insight into the variables impacting employee engagement• Learn how to unlock your own and the potential of those you lead • Explore 6 key elements that drive performance and engagement G- Growth
Mindset, O - Optimism, L - Listen to Self Talk, D - Discipline, E - Enjoy and have Fun, N - Norms, challenge them
Maureen Bell Owner Speak with Presence
Maureen is a Certified World Class Speaking Coach with more than 18 years of experience in facilitating, training and mentoring leaders. She helps high-performing individuals overcome their fears and stresses in the public arena. Her passion is to enable clients to master their voice, heart and communication skills so they can influence and inspire others to make a difference.
Main Conference Agenda 27 - 28 APRIL 2016 | RADISSON BLU HOTEL SYDNEY
Aligning Yourself with Your Boss : What Bosses Look for in an EA
Closing Remarks by Conference ChairmanEnd of Day 1
• What bosses look for in an EA? • What makes a successful EA? • How to align yourself with your boss?
15:30
Sarah LaurieBest-Selling AuthorSarah Laurie Lifestyles
Sarah is a best-selling author and a highly sought-after international presenter in the corporate sector. She has shared her inspiration across several media channels in both New Zealand and Australia. Not only does she work with clients in her coaching practice, she also runs public seminars annually throughout New Zealand and delivers Lifestyle & Wellbeing programs to teenagers within high schools.
Case Study: Dealing with Stress and Turning It into Positivity
• Why it’s important?• What are the signs? • How to avoid burnout • Managing attitudes in stressful times • The importance of positive psychology in the workplace
Jon Burgess CEO Kwan Pty Ltd
Jon is an international leader in the field of people networks and advocacy. His passion to help organizations gain and maintain their competitive advantage through developing and leveraging their people networks led to the launch of Kwan in 2002. He is recognized as one of the most innovative minds, renowned for his development of The Three Minds™philosophy.
14:15
15:00 Afternoon Refreshments
Fabian DattnerOwner - Founding Partner - FacilitatorDattner Grant Pty Ltd
Fabian Dattner is well known to many Australians as one of the country’s leading female entrepreneurs. She is widely recognized as a highly effective cultural/change strategist, facilitator, teacher, ethicist and social entrepreneur. Fabian Dattner has been cited by Australia’s premier business magazine, The Bulletin, as one of Australia’s top 100 contributors and has twice been a runner up in the state Telstra business women’s awards.
Case Study: Transformational Leadership Skills for EA/PA
• The attributes of a successful and great business leader• Learning to speak up and taking the initial steps into a leadership capacity• Deciding what kind of leader you want to be• Essential project and strategic management skills
Main Conference Agenda 27 - 28 APRIL 2016 | RADISSON BLU HOTEL SYDNEY
Faye Hampton Founder & Success Coach Live Your Fulfilment
Founder of Live Your Fulfilment, Faye Hampton, is a leading Success Coach and Trainer. Working in businesses and one on one Faye is well known for enabling results for her clients. She works with groups and offers one on one coaching globally where she has helped many people breakthrough barriers in their lives and achieve their goals. Her series of workshops “The Woman inside the suit” received acclaim for life development for Corporate women regaining their passion outside of the workplace. She dedicates her life to working with others to achieve their goals in all aspects of life from business, relationships, career and finances. Faye has worked as part of the Anthony Robbins team, Authentic Education team and her book “101 ways to positive living” is due to be launched in May 2016.
Faye provides education, coaching and tools to help you attain fulfilment and accelerate outcomes. Through courses, workshops and limited availability of one on one coaching, Faye works to help you grow your capabilities, enjoy your life and maximize your results.
Lizzie WagnerManaging DirectorLizzie Wagner Group
Lizzie Wagner has over 30 years experience as a trainer, events manager and promotions manager/presenter in the fashion and television industries and is a highly sought after international speaker. She has trained thousands of individuals and corporations in image, presentation and customer service. During the course of her career, she has worked with not only models, actors, politicians, TV and sporting celebrities and CEOs as well as individuals seeking mentoring, esteem and business coaching.
Patricia McMillan lives at the edge where two worlds meet: the world of innovation, technology and digital transformation; and the ancient world of storytelling, which speaks to our human need to connect with each other and create sense and meaning in our lives. She’s on a quest to transform soul-sapping work into work that fires the imagination. Both an experienced information technology leader and an accredited performance storyteller, Patricia helps business leaders use the power of stories to grow their influence, build trust, and transform their organizations. Her background in mathematics and 20 years experience in information
Understanding the Changing Role of Today’s EA and PA
Gone are the old clichés of EAs and PAs doing clerical work, answering the phone and picking up dry cleaning or conducting other chores for their bosses. Employers are now essentially looking for a right hand – someone who can keep them on track, assume a partial portion of their roles from time to time and even provide advice to their bosses. Hence, it is important for EAs and PAs to master the necessary skills for a rewarding career.
Lynne Roeder, Regional Director of Hays Office Support, describes how the role of EAs and PAs today have evolved. “To be successful as an EA or PA you not only need the right technical skills, such as knowing how to use the latest office software and being internet savvy, but you must also possess the appropriate soft skills to meet the role’s requirements. You need to be a confident communicator, dedicated, focused and able to multi-task.”
Keynote Address: Building an Opportunity Mindset and Becoming the Leader of Your Own Life
Morning Refreshments
• EA/PA Roles: Yesterday, Today and Tomorrow• How to adopt to change management• Overcoming adversity, and developing the mental and physical resilience to win • Ways to help deal with feelings of under-appreciation, hopelessness, anxiety
or depression• Embracing change and opportunity, and surviving periods of change to come
out stronger• Building confidence in yourself and developing your self-belief to make a
unmask your potential
• Understanding conflict, boundaries and personality types• Emotion in conflict and impulse management• Closing the Communication gaps and taking back control• Rapport and reframing situations for positive outcomes• Developing meaningful conversations • The final fall back
10:00
11:00
Leadership Communication: Moving from Information to Transformation
Dealing with Conflict in the Workplace
11:30 Demonstrating your Value to Your Organization
• Modern role of EA/PA in the current business environment• Becoming an ambassador for your organization and your bosses• Recognizing and demonstrating what you can bring to your company• Understanding and showcasing your strength
Main Conference Agenda 27 - 28 APRIL 2016 | RADISSON BLU HOTEL SYDNEY
Improve Your Mental and Physical Health for Optimal Work-Life Balance
Luke HawkinsOwnerLuke Hawkins Coaching
Luke Hawkins is a World Class Trainer of NLP and Hypnosis who specializes in creating permanent and lasting results in the areas of health, wealth creation, profitability and business growth. His life purpose is to awaken the force within each person to know and experience their true greatness.
Luke is the owner of Luke Hawkins Coaching, a company that empowers people to make powerful lasting changes in their life and business.
Kaye HodgeExecutive Assistant, Centre for Learning and Research in Higher Education and LearningUniversity of Auckland
Over the last 7 years Kaye has achieved a significant national and international reputation in raising an awareness of the importance of investing in the continuous professional development for EAs and PAs. She is extensively involved in facilitating EA & PA motivational workshops, providing plenary presentations and taking on Conference Chair roles. She is highly experienced in working for senior managers in complex organizations and she places the utmost value on being able to support the professional development of her fellow EAs and PAs.
Neryl EastInternational conference speaker; reputation, communication and media strategist and trainerNeryl East Communications
Dr Neryl East is a speaker, trainer and strategist who works with leaders and teams who want to stand out, accelerate success and avoid reputation disasters.
Neryl has been a professional communicator for more than three decades, including a career in television and radio and a stint as an Olympic announcer. She’s also spent many years managing high-profile issues and crises in the public and private sectors.
Neryl has a PhD in Journalism and is an Amazon best-selling author on media and reputation.
IT’S ALL ABOUT YOU : EAs/PAs’ Self-Empowerment and Sustaining a Healthy Work-Life Balance
“Work” is often defined as your career and ambition, while your “life” refers to a more complex arena involving health, pleasure, leisure, family, spirituality and more. As EAs or PAs, no matter how you personally divide up your energy, attention and time among these different aspects of your life, it is essential to acknowledge that the way you prioritize your work/life balance is your active choice.
Self-empowerment involves developing the confidence and strength to set realistic goals and fulfil your potential. Being an EA or PA, you need to be aware of your strengths and weaknesses to better manage daily challenges you face at work. Hence, believing and bringing the best in yourself is crucial for you to deliver the highest level of productivity and make a difference to your organization.
Afternoon Refreshments
• What does a healthy lifestyle look like in the stressful corporate environment of today?
• Common health problems seen across businesses Australia-wide - what to be aware of
• Taking charge of your own mental and physical health and wellbeing • Creating the ultimate work-life balance in a constantly demanding role
14:15 Building a Professional Partnership with Your Boss and Co-Workers
• Communication with clarity • 5 Communication competencies to influence your colleagues and your boss• Exploring the steps of successful negotiation with your colleagues and your boss• Building confidence to liaise with your boss on a strategic level
12:30 Networking Lunch
Main Conference Agenda 27 - 28 APRIL 2016 | RADISSON BLU HOTEL SYDNEY
17:00 Closing Remarks by Conference ChairmanEnd of Day 2
16:15 Living an Empowered Life
Self-empowerment is key to self-actualizing. If we want to lead our best lives, make an impact in whatever area we choose, then we absolutely and completely must accept that it is our choices and decisions that will give us power. People who cannot accept this will continually find themselves victims of circumstance, powerless to do anything about their lives and the situations in which they find themselves.Elise Sullivan Director Australian Academy of Clinical Leadership
Elise has successfully transitioned from clinician (Registered Nurse), through to senior management levels in the health and aged care sector, and policy advisor in the Commonwealth and State government. She is a director of the Australian Academy of Clinical Leadership, which delivers professional development programs to advance the clinical skills of health professionals and leadership skills of managers. She also works in local government and the corporate sector.
Elise’s research has uncovered the Autonomy Collaboration Paradox – the key to surviving in volatile and uncertain times such as these. She specializes in creating leaders and cultures that empower staff to take initiative and responsibility at the point of care and service – empowering them to make the right decisions at the right time.
Marie Anne Rustichelli Assistant to Tim Costello – Chief Executive Officer World Vision Australia
Her principle objective is to ensure her manager and the team around me achieve their objectives. Their victories are her victories and their wins are her wins.
With a mix of legal, corporate and not for profit experience, Marie Anne work with a unique professional lens that fosters a holistic approach to the path she follow and those she support. It’s not just about administration but stakeholder management, strategic intent and delivering on established goals.
15:30 Empowering Yourself as an Effective, Integral Executive Assistant
• Overcoming negativity and misunderstandings about your role• Positioning yourself as more than “just” an assistant• Having a voice in business decisions, strategy and direction• Building management skills and demonstrating your willingness to take on
extra responsibility
Post-Conference Workshop 29 APRIL 2016 | RADISSON BLU HOTEL SYDNEY
Workshop Timetable: Workshop A will run from 09:00 - 12:30 with mid morning and luncheon breaks. Workshop B will run from 13:30 - 17:00 with a mid afternoon refreshment break. Registration begins 30 minutes before each workshop commences.
About Your Workshop Leader
Lizzie Wagner has over 30 years experience as a trainer, events manager and promotions manager/presenter inthe fashion and television industries and is a highly sought after international speaker. She has trained thousands of individuals and corporations in image, presentation and customer service. During the course of her career, she has worked with not only models, actors, politicians, TV and sporting celebrities and CEOs as well as individuals seeking mentoring, esteem and business coaching.
Lizzie WagnerManaging DirectorLizzie Wagner Group
WORKSHOP A: 09:00 - 12:30
Effective Communication and Negotiation SkillsDo you have what it takes to be a leader both personally and professionally? Are you communicating effectively to secure your place at the top; or do you still see yourself in a background support role? Is your verbal and non verbal communication delivering your target message or are you forever being misunderstood? Are you engaging and captivating in your conversations and negotiations? Are you secure in your space, do you own it or are you overpowered by the presence of others? Do you have a strong sense of self or are you constantly putting yourself down? Are you using emotional intelligence in your negotiations? Have you clearly defined your strengths and weaknesses? It is all within you, you are already and EA/PA therefore you possess strong organizational and management skills, time management and negotiation capabilities. This sessions is about redefining your role as leader and mentor.
This highly interactive workshop, filled with case studies and live role play will assist you in realising the opportunities that lie ahead, eliminating the fear of change and or failure and propel you towards leadership, communication and negotiation success.
Topics include:• Self analysis diagnostic• Identifying your strengths, weaknesses, opportunities and threats• Developing expert communication and negotiation skills• Verbal and non verbal communication, yourself and others• Understanding personality types and the art of mirroring• Expert communication and negotiation skills• Using emotional intelligence effectively in negotiation• Managing difficult people• Mentoring and coaching Junior team members
This ½ day workshop will be led by international speaker and presenter, Lizzie Wagner Managing Director of The Lizzie Wagner Group. Lizzie offers innovative training solutions for the public, private and individual sectors, internationally. Having formally run a highly successful international talent agency, event management company and finishing schools, Lizzie has worked with world leaders on; organizational branding, change management and executive coaching. She has also trained thousands of corporations in the public and private sector. Whilst delivering practical information and theories, her sessions are though provoking and catalysts for change. Attendees will have the opportunity to be a part of a series of live role plays to assist with imbedding the theory into practise. You will find these skills and tools not only useful for your working life but inclusive of personal situations and challenges. Finally as stylist to the stars, including politicians, diplomats, models, sporting and TV stars Lizzie can create the overall image and brand, be that for an individual or entire corporation. The Lizzie Wagner Group – More than just face value!
Post-Conference Workshop 29 APRIL 2016 | RADISSON BLU HOTEL SYDNEY
Sharpening Your Presentation Skills and Stakeholder EngagementPresentations are one of the most difficult and challenging experiences in our professional careers. Equally they can be one of the most rewarding and satisfying. Overall Presentation skills are vital to corporate success and personal and professional development. Whether it is your corporate style identity or that of the audience. Communication skills, delivering a board room paper or presentation, public and keynote speaking; this session will assist with your presentations being not only engaging but powerful. We will explore your delivery style and how to adapt it within an organizational or audience culture. Inclusive of engaging dynamic techniques we will show you methods and sharpen your current abilities and assist you to engage and bring on board; your boss, team members or stakeholders. Drive home your message with varying delivery styles and supreme confidence. Ideas and strategies to enable you to successfully be heard and acknowledged, proudly owing your space to achieve your desired outcomes and successfully getting your message across most professionally and succinctly.
This workshop is key to sharpening your presentation skills and stakeholder engagement. Some of the topics covered will include:• The importance of image, brand and presentation skills• Understanding what it is you want to achieve• Compelling and effective communication tools• How to leverage every conversation for improved relationships and performance• Public speaking• Delivering a presentation• Overcoming nerves• Techniques for ease of presentation• Writing your presentation• Delivery style/s
The process; teasers/ introduction/spacing/ voice projection/wrap up/tools/clarity/energy
Breathing and posture
We will assist you in developing a successful and powerful presentation. Realize that you may never overcome stage fright but you can learn to control it and use it to your advantage. Your facilitator Lizzie Wagner the Managing Director of the Lizzie Wagner Group has had over 30 year experience as a presenter and speaker for television, radio, Voice Over’s and public speaking forum. She has hosted events for up to 15,000 people in the audience through to engaging and powerful one on one coaching. Lizzie will teach you the tricks of the trade in a relaxed an informative matter. Be that for meetings, telephone conferences, conventions or public speaking. Lizzie works with politicians, diplomats, actors, models, sporting stars, pop and TV stars, CEO’s, HR, EA/PA, those with disabilities and the everyday individual. Bring along a four minute presentation and let’s see your star performance on completing. A fun, educational and highly interactive workshop not to be missed. This is the very first time Miss Wagner will share the trick of the trade in and EA PA forum.
EMPOWERING EAS AND PAS OF TODAY: UNLEASHING THE STRENGTH WITHIN27 - 29 APRIL 2016 | RADISSON BLU HOTEL SYDNEY
AAPNZ has a membership of around 400 and is focused on growing that figure. The New Zealand Census 2013 states a potential of approximately 220,000 administrative professionals within the country across 50 different job descriptions.
Many people are making a career in administrative roles and the breadth of demands and skills required of these people is increasingly acknowledged by the public and employers.
AAPNZ has a supportive local and national network who gives Administrative Professionals opportunities for personal and professional growth, career upskilling and development.
AAPNZ is the only administrative organization in New Zealand offering an accreditation or registration pathway through their Certification. AAPNZ developed Certification to recognize the sum total of the administrative professional’s learning experience and involving formal or in some cases, theoretical or academic learning, and also the applied practical use of that learning in the workplace.
For more information, go to www.aapnz.org.nz
Boardvantage leads the market in delivering paperless process for boards and leadership teams. The platform facilitates collaboration before, during and in-between meetings, replacing the traditional methods of email and print with a paperless and secure process. Through Boardvantage, executives can eSign documents, approve minutes of meeting, share annotations, or utilize an array of other tools to manage their day-to-day work. With dedicated workflows and support for last-minute updates, Boardvantage also helps administrators streamline meeting preparation and follow up, increasing productivity. Trusted by enterprises worldwide, including ASX100 companies, Boardvantage raises visibility and makes process outcomes more timely and predictable.
Boardvantage is accessible on iPad, iPhone, Android and Windows Surface devices as well as PC and MAC computers.
For further information please refer to our website http://www.boardvantage.com/au/
Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confi rmation.
CANCELLATIONS AND SUBSTITUTIONS
Once we have received your booking, the place(s) are confi rmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue.Substitution with a qualifi ed candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee.
Register with your Colleagues Today to Enjoy Group Discount*:
For 2 participants, receive 5% discount on the 2nd participant. For 3 participants, receive 10% discount on the 3rd participant.For 4 participants, receive 25% discount on the 4th participant.*Only 1 discount scheme will apply. Discount will only be applicable to the package of the lowest value.Your group discount compounds on top of your early bird discount! This offer is valid for a limited time only, till 30 March 2016. For 5 or more registrations, please contact me at [email protected]
Radisson Blu Hotel Sydney27 - 29 April 201627 O’Connell Street,Sydney NSW 2000, AustraliaPhone:+61 2 8214 0000 Website: https://www.radissonblu.com/en/plazahotel-sydney
ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM
PLEASE NOTE: CLARIDEN GLOBAL INTERNATIONAL LIMITED reserves the r ight to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, CLARIDEN GLOBAL INTERNATIONAL LIMITED will refund the full amount and disclaim any further liability.
ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on +61 3 9909 7310.
PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by CLARIDEN GLOBAL INTERNATIONAL LIMITED and will be held in the strictest confi dence. It will be added to our database for the primary purpose of providing you with information about future events and services.
Visit us at www.claridenglobal.com for upcoming events
PLEASE NOTE: The conference fee includes lunch, refreshments and conference documentation. Payments are required with registration and must be received prior to the Conference to guarantee your place.
An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque made payable to “CLARIDEN GLOBAL INTERNATIONAL LIMITED”.
ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT.
GROUP DISCOUNTS
FORUM VENUE AND ACCOMMODATION INFORMATION
BY CHEQUE / BANK DRAFT :Made payable to CLARIDEN GLOBAL INTERNATIONAL LIMITED and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore 609927.BY TELEGRAPHIC TRANSFER TO:Bank Name: Standard Chartered BankBank Code: 7144Bank Branch Code: 001Bank Address: 6 Battery Road, #01-01 Singapore 049909Bank Account No: 0107775042Bank Account name: CLARIDEN GLOBAL INTERNATIONAL LIMITEDSWIFT Code: SCBLSG22
Please note that all bank charges are to be borne by participants. Please ensure Clariden Global International Limited receives the full invoiced amount.Note: Please include invoice number on all payment types and your company’s name in your payment instructions for our reference.CREDIT CARD:To make payment by credit card, please call our client services hotline at+61 3 9909 7310.
I would like to receive more information on hotel accommodation using Clariden Global coporate rate.
Promotional Code (Optional): _________________________________________________Please register the following participant(s) for this Conference(Please tick to select your Forum Packages. You may tick more than one.)1st Participant Name (Mr/Mrs/Ms): ______________________________________________Job Title:__________________________ Department:_______________________________Telephone:_______________________________ Fax:________________________________Email:__________________________________________ Date of Birth:_________________Forum Package Selected: _______________________________________________2nd Participant Name (Mr/Mrs/Ms): _____________________________________________Job Title:__________________________ Department:_______________________________Telephone:_______________________________ Fax:________________________________Email:__________________________________________ Date of Birth:_________________Forum Package Selected: _______________________________________________3rd Participant Name (Mr/Mrs/Ms): _____________________________________________Job Title:__________________________ Department:_______________________________Telephone:_______________________________ Fax:________________________________Email:__________________________________________ Date of Birth:_________________Forum Package Selected: _______________________________________________4th Participant Name (Mr/Mrs/Ms): _____________________________________________Job Title:__________________________ Department:_______________________________Telephone:_______________________________ Fax:________________________________Email:__________________________________________ Date of Birth:_________________Forum Package Selected: ____________________________________________________
