toll free: (800) 341-0802 | infinitycontact.com/RevenueLeadershipSystem

Infinity Contact 2nd Shift Capabilities

“Evening work is a perfect opportunity to create operational efficiencies while supporting your customer’s self-service initiatives.”

– Tom Leidigh, Founder

Infinity Contact was founded in 1996 to deliver integrated campaign solutions. In 2013, we

continue to partner with some of America’s best known brands to attract and retain customers

for life.

toll free: (800) 341-0802 | infinitycontact.com/RevenueLeadershipSystem

Infinity Contact 2nd Shift Capabilities

Are you leveraging 2nd shift? Focus

Evening customer care work, sometimes referred to as nighttime contact center or 2nd shift

work, enables the use of multiple channels to fully support your customers.

2nd Shift Work Programs

With a proactive mindset, you can stay ahead of customer needs and expectations.

Infinity Contact can help you create customer advocates and raving fans in the marketplace.

The Business Driver of 2nd Shift Utilization ReasonAugment customer service, customer care 71%

Respond to customer needs in a timely fashion 45%

Point of sale response time via multiple channels 42%

To support customer self service 21%

To improve efficiencies (margins, costs) 21%

To increase revenues 20%

To share information, educate 17%

From strategic sales planning, to customer data analytics, customer acquisition and predictive

modeling, Infinity Contact delivers client acquisition and customer retention results in the most

cost efficient and professional manner possible. 

. Let’s Connect!

Connect with us @ http://www.linkedin.com/company/63794

Watch us in action! @ www.YouTube.com/InfinityContact

Learn about our workforce @ www.facebook.com/InfinityContact

Take a virtual tour @ www.infinitycontact.com/RevenueLeadershipSystem

Call us today to discuss how we can work together to optimize your

operation with 2nd shift campaigns.

toll free: (800) 341-0802 | infinitycontact.com/RevenueLeadershipSystem

Infinity Contact 2nd Shift Capabilities

Why Infinity

With 17 years of industry experience, Infinity Contact’s expertise has helped numerous

businesses across the United States get customers and keep customers. Our client-centric

work environment allows us to create customized programs based on client specific needs.

Our expertise in creating and managing customers as part of your team is our mission.

Success Stories

Infinity Contact has many success stories that we are proud to share with prospective clients.

The following is a quote from one of our partners:

“Our partnership with Infinity Contact was voted our number 2 company-wide success in 2004, second to the acquisition of another company. In addition

Infinity Contact now makes up 50% of our total sales.” - Director of Sales, B2B America

Infinity Contact is synonymous with sales ROI. We are leaders in developing markets and

launching solutions. Our approach ensures we maximize each client’s maximum customer

relationship.

Our Core Values: The 3 E’s: Excellence through Energy and Execution.

toll free: (800) 341-0802 | infinitycontact.com/RevenueLeadershipSystem

Infinity Contact 2nd Shift Capabilities

Q&A with the Infinity Contact Ownership Team

Thomas Leidigh - Chief Executive Officer and OwnerAs Founder, Chief Executive Officer and Owner, Tom guides the vision, mission, and strategic thinking of Infinity Contact. He has nearly 20 years of executive experience in sales, direct marketing, and CRM program development. Tom is recognized as a leader in outsourced contact and is primarily focused on expansion strategies, trade alliances, and new product development.

Dave Paulson – Director of Business DevelopmentDave is an industry veteran of the contact center and outsourced sales and marketing arenas. Dave oversees client relationships, and focuses on the promotion and development of the Infinity capabilities. Dave has more than 20 years of executive experience in the contact center, telecom, and technology service industries working with Fortune 500 companies. He brings a level of expertise in customer programs and client loyalty applications that benefit our client results every day.

Question: Describe the business pain and/or revenue problem executives face today? Every boardroom needs more sales Every boardroom desires better application of technology & increased speed to market Business pain consists of the need for fact based decisions driven by data

Question: What are the most important capabilities to solving today’s revenue challenges? The ability to understand existing customers Differentiation and brand and how product is positioned against the competition Campaign segmentation and analytics to drive marketing and ROI of efforts

Question: Tell me a little about a company’s state prior to Infinity and then future state after? After working with Infinity Contact clients had a better ROI, received ample amounts of market feedback,

and had a scalable sales model based needs. The ability to understand existing customers Brand and how product is positioned against the competition Ability to have a dependable & consistent sales

Question: Why do clients recommend Infinity? Easy to work with Results Driven Team Oriented Employer of Choice

Collaborative and Consultative Dependable Energy. Excellence. Execution

Want to learn more? Schedule a virtual or onsite visit with us!