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2Ring SCRIPTS & FORMS (Cisco UCCX, UCCE) - slide deck

Date post: 28-Nov-2014
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This is a slide deck on 2Ring SCRIPTS & FORMS. This is a web-based application focused on data collection and the recording of structured information about clients and their needs obtained during call handling in the contact center. Power users can build advanced wrap-up forms and guiding scripts. Request a live demo with one of our product expert at www.2Ring.com/WebEx or learn more at www.2Ring.com/SF.
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REDUCE CALL TIMES (AND LEARN MORE) 2Ring SCRIPTS & FORMS v2.0
Transcript
Page 1: 2Ring SCRIPTS & FORMS (Cisco UCCX, UCCE) - slide deck

REDUCE CALL TIMES (AND LEARN MORE)

2Ring SCRIPTS & FORMS v2.0

Page 2: 2Ring SCRIPTS & FORMS (Cisco UCCX, UCCE) - slide deck

» Founded in 2001› EMEAR headquarters in Slovakia, EU› North American headquarters in Sacramento, CA

» Offering solutions worldwide via Cisco Resellers› Indirect Sales Strategy

» CDN Member – Cisco Preferred Solution Developer» Flexible & knowledgeable development / sales teams

› We listen to your feedback / incorporate features› Deliver custom-based integrations to your environment

2Ring ..Who are we? What do we do?

Page 4: 2Ring SCRIPTS & FORMS (Cisco UCCX, UCCE) - slide deck

» Build unlimited number of guiding scripts & advanced wrap-up forms› Comes with a web-based

CONFIGURATION Tool

» No need for the time-consuming after-call / wrap-up phase› Start collecting all the necessary

info at a call’s start and submit it at the call’s end

Introduction to2Ring SCRIPTS & FORMS ..

Page 5: 2Ring SCRIPTS & FORMS (Cisco UCCX, UCCE) - slide deck

A web-based CONFIGURATION Tool ..2Ring SCRIPTS & FORMS

» Build forms with› Single or multi

selection groups› Check boxes› Radio buttons

› Free text answers› Hierarchy groups

» Enhance forms with› Checks & balances› Limits and thresholds

Page 6: 2Ring SCRIPTS & FORMS (Cisco UCCX, UCCE) - slide deck

Business Case ..2Ring SCRIPTS & FORMS

» What can these forms do for me?› Decrease turnover/attrition

› Make work of agents more fun› More guidance› Less time pressure after a call› Less memorizing

› Enhance productivity› Deliver better services to your clients

Page 7: 2Ring SCRIPTS & FORMS (Cisco UCCX, UCCE) - slide deck

Benefits ..2Ring SCRIPTS & FORMS

» Agents can› Start filling out right after answering the phone› Fill out multiple forms during a call› Be guided by the form

» Analysts can› Automate import of data to a data mart› Create reports› Correlate with other contact center statistics

Page 8: 2Ring SCRIPTS & FORMS (Cisco UCCX, UCCE) - slide deck

Benefits ..2Ring SCRIPTS & FORMS

» Supervisors can› Set up a form per call type› Modify forms whenever needed› Use an unlimited number of questions / answers› Organize questions to form a tree structure

Page 9: 2Ring SCRIPTS & FORMS (Cisco UCCX, UCCE) - slide deck

Supported Platforms ..2Ring SCRIPTS & FORMS

» Cisco Finesse› UCE Enterprise v9+› UCX Express v10+

» 2Ring AGENT DESKTOP› Or other CTI OS Toolkit

solutions

» Cisco Agent Desktop (CAD)› UCC Enterprise› UCC Express

Page 10: 2Ring SCRIPTS & FORMS (Cisco UCCX, UCCE) - slide deck

» Agent / Supervisor License› The total number of concurrent Cisco Contact Center

agents/supervisors

» Purchase› as a separate product› as part of 2Ring AGENT DESKTOP› as part of “Enhanced Bundle” of

2Ring GADGETS of Cisco Finesse

» Fits everyone› The solution (and pricing) is ready for call centers of all sizes

Licensing ..2Ring SCRIPTS & FORMS

Page 11: 2Ring SCRIPTS & FORMS (Cisco UCCX, UCCE) - slide deck

» Web: www.2Ring.com/SF › Review the system requirements

» Want to know more? Start the conversation today!› Schedule a live demo over Cisco WebEx› Follow & DM us on Twitter: @2Ring4UC | @MichalGrebac› Sign up for our blog updates at http://2Ring4uc.blogspot.com/ › Email us: [email protected] or [email protected]

Related Resources / Q&A ..2Ring SCRIPTS & FORMS

Page 12: 2Ring SCRIPTS & FORMS (Cisco UCCX, UCCE) - slide deck

ADDRESS

PHONEEMAILWWW

ADDRESS

PHONEEMAILWWW

Galvaniho 15/C

821 04 Bratislava

Slovak Republic

+421 (2) 5822 4550

[email protected]

www.2Ring.com

2Ring .. North America HQ2Ring .. EMEAR

OFFICEMOBILEEMAIL

Tom McCain

Director of North American Sales

+1 (916) 426-3790

+1 (480) 255-7500

[email protected]

2Ring .. Questions

OFFICEMOBILEEMAIL

Michal Grebáč

Strategic Sales & Marketing Director

+1 (916) 282-9514

+1 (916) 514-3355

[email protected]

2Ring .. Connect with Us

8880 Cal Center DriveSuite 400,Sacramento, CA 95826, USA(916) [email protected]


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